{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":22.28,"endTime":25.25,"body":"When it comes to AI"},{"speaker":"Galen Low","startTime":22.28,"endTime":25.25,"body":"transformation in the business"},{"speaker":"Galen Low","startTime":25.25,"endTime":27.35,"body":"world, can anyone be innovative?"},{"speaker":"Galen Low","startTime":27.35,"endTime":30.65,"body":"And if so, what are the"},{"speaker":"Galen Low","startTime":27.35,"endTime":30.65,"body":"ingredients and circumstances"},{"speaker":"Galen Low","startTime":30.65,"endTime":32.03,"body":"that can foster innovation?"},{"speaker":"JoAnn Stonier","startTime":32.120000000000005,"endTime":34.43,"body":"Innovation"},{"speaker":"JoAnn Stonier","startTime":32.120000000000005,"endTime":34.43,"body":"is a muscle that you need to"},{"speaker":"JoAnn Stonier","startTime":34.43,"endTime":37.97,"body":"exercise like any other, and"},{"speaker":"JoAnn Stonier","startTime":34.43,"endTime":37.97,"body":"so while I think anyone can"},{"speaker":"JoAnn Stonier","startTime":37.97,"endTime":41.0,"body":"be trained to be innovative,"},{"speaker":"JoAnn Stonier","startTime":37.97,"endTime":41.0,"body":"I don't know that it's an"},{"speaker":"JoAnn Stonier","startTime":41.0,"endTime":44.870000000000005,"body":"inborn native skill for every"},{"speaker":"JoAnn Stonier","startTime":41.0,"endTime":44.870000000000005,"body":"single business professional."},{"speaker":"Galen Low","startTime":44.93,"endTime":47.39,"body":"I can't not ask"},{"speaker":"Galen Low","startTime":44.93,"endTime":47.39,"body":"you about the tension between"},{"speaker":"Galen Low","startTime":47.39,"endTime":50.69,"body":"innovation and risk because"},{"speaker":"Galen Low","startTime":47.39,"endTime":50.69,"body":"all the AI hype is saying"},{"speaker":"Galen Low","startTime":50.81,"endTime":53.75,"body":"anything is possible, but that"},{"speaker":"Galen Low","startTime":50.81,"endTime":53.75,"body":"doesn't mean that in practice"},{"speaker":"Galen Low","startTime":53.75,"endTime":55.25,"body":"we can just ignore risk."},{"speaker":"JoAnn Stonier","startTime":55.28,"endTime":57.409,"body":"I do think"},{"speaker":"JoAnn Stonier","startTime":55.28,"endTime":57.409,"body":"for risk and innovation,"},{"speaker":"JoAnn Stonier","startTime":57.409,"endTime":58.76,"body":"you need a balance, right?"},{"speaker":"JoAnn Stonier","startTime":58.82,"endTime":61.33,"body":"You still have an"},{"speaker":"JoAnn Stonier","startTime":58.82,"endTime":61.33,"body":"organization you're operating."},{"speaker":"JoAnn Stonier","startTime":61.4,"endTime":63.38,"body":"You still have customers"},{"speaker":"JoAnn Stonier","startTime":61.4,"endTime":63.38,"body":"who need to satisfy."},{"speaker":"JoAnn Stonier","startTime":63.410000000000004,"endTime":65.87,"body":"In this time where you're"},{"speaker":"JoAnn Stonier","startTime":63.410000000000004,"endTime":65.87,"body":"transforming to the next"},{"speaker":"JoAnn Stonier","startTime":65.87,"endTime":68.81,"body":"generation of whatever your"},{"speaker":"JoAnn Stonier","startTime":65.87,"endTime":68.81,"body":"firm is gonna be, but you"},{"speaker":"JoAnn Stonier","startTime":68.81,"endTime":71.21000000000001,"body":"wanna manage the risks so"},{"speaker":"JoAnn Stonier","startTime":68.81,"endTime":71.21000000000001,"body":"that first you don't harm"},{"speaker":"JoAnn Stonier","startTime":71.21000000000001,"endTime":72.25999999999999,"body":"your baseline business."},{"speaker":"JoAnn Stonier","startTime":72.32,"endTime":76.7,"body":"So managing the risks of your"},{"speaker":"JoAnn Stonier","startTime":72.32,"endTime":76.7,"body":"strategy, where you wanna go"},{"speaker":"JoAnn Stonier","startTime":76.75999999999999,"endTime":81.11,"body":"and applying that business"},{"speaker":"JoAnn Stonier","startTime":76.75999999999999,"endTime":81.11,"body":"strategy to then AI, your"},{"speaker":"JoAnn Stonier","startTime":81.11,"endTime":85.49000000000001,"body":"technology, your HR strategies,"},{"speaker":"JoAnn Stonier","startTime":81.11,"endTime":85.49000000000001,"body":"I think is really critical"},{"speaker":"JoAnn Stonier","startTime":85.49000000000001,"endTime":89.24,"body":"because then you can create"},{"speaker":"JoAnn Stonier","startTime":85.49000000000001,"endTime":89.24,"body":"your transformation roadmap."},{"speaker":"Galen Low","startTime":89.3,"endTime":91.31,"body":"Why is design"},{"speaker":"Galen Low","startTime":89.3,"endTime":91.31,"body":"thinking more important"},{"speaker":"Galen Low","startTime":91.31,"endTime":93.08,"body":"than ever in the"},{"speaker":"Galen Low","startTime":91.31,"endTime":93.08,"body":"business world right now?"},{"speaker":"JoAnn Stonier","startTime":93.169,"endTime":96.47,"body":"You are placing"},{"speaker":"JoAnn Stonier","startTime":93.169,"endTime":96.47,"body":"tools into your employee's hands"},{"speaker":"JoAnn Stonier","startTime":96.53,"endTime":99.8,"body":"that they've never had before,"},{"speaker":"JoAnn Stonier","startTime":96.53,"endTime":99.8,"body":"that they can execute faster."},{"speaker":"JoAnn Stonier","startTime":99.86,"endTime":103.52,"body":"So your employees can create"},{"speaker":"JoAnn Stonier","startTime":99.86,"endTime":103.52,"body":"agents that can do a series of"},{"speaker":"JoAnn Stonier","startTime":103.52,"endTime":108.229,"body":"tasks, and if you have not given"},{"speaker":"JoAnn Stonier","startTime":103.52,"endTime":108.229,"body":"them any design instruction"},{"speaker":"JoAnn Stonier","startTime":108.319,"endTime":112.069,"body":"into how those agents are"},{"speaker":"JoAnn Stonier","startTime":108.319,"endTime":112.069,"body":"created or how generative AI"},{"speaker":"JoAnn Stonier","startTime":112.069,"endTime":115.429,"body":"can be used, you are doing"},{"speaker":"JoAnn Stonier","startTime":112.069,"endTime":115.429,"body":"yourself a disservice because."},{"speaker":"Galen Low","startTime":121.054,"endTime":122.675,"body":"Welcome to The"},{"speaker":"Galen Low","startTime":121.054,"endTime":122.675,"body":"Digital Project Manager"},{"speaker":"Galen Low","startTime":122.685,"endTime":125.045,"body":"podcast—the show that"},{"speaker":"Galen Low","startTime":122.685,"endTime":125.045,"body":"helps delivery leaders work"},{"speaker":"Galen Low","startTime":125.045,"endTime":127.475,"body":"smarter, deliver smoother,"},{"speaker":"Galen Low","startTime":125.045,"endTime":127.475,"body":"and lead their teams with"},{"speaker":"Galen Low","startTime":127.475,"endTime":129.035,"body":"confidence In the age of AI."},{"speaker":"Galen Low","startTime":129.275,"endTime":131.525,"body":"I'm Galen, and every week"},{"speaker":"Galen Low","startTime":129.275,"endTime":131.525,"body":"we dive into real world"},{"speaker":"Galen Low","startTime":131.525,"endTime":134.79500000000002,"body":"strategies, emerging trends,"},{"speaker":"Galen Low","startTime":131.525,"endTime":134.79500000000002,"body":"proven frameworks, and the"},{"speaker":"Galen Low","startTime":134.79500000000002,"endTime":137.015,"body":"occasional war story from"},{"speaker":"Galen Low","startTime":134.79500000000002,"endTime":137.015,"body":"the project front lines."},{"speaker":"Galen Low","startTime":137.315,"endTime":139.115,"body":"Whether you're steering"},{"speaker":"Galen Low","startTime":137.315,"endTime":139.115,"body":"massive transformation"},{"speaker":"Galen Low","startTime":139.115,"endTime":141.785,"body":"projects, wrangling AI"},{"speaker":"Galen Low","startTime":139.115,"endTime":141.785,"body":"workflows, or just trying to"},{"speaker":"Galen Low","startTime":141.785,"endTime":144.485,"body":"keep the chaos under control,"},{"speaker":"Galen Low","startTime":141.785,"endTime":144.485,"body":"you're in the right place."},{"speaker":"Galen Low","startTime":144.875,"endTime":145.535,"body":"Let's get into it."},{"speaker":"Galen Low","startTime":146.315,"endTime":149.10500000000002,"body":"Okay, today we are talking"},{"speaker":"Galen Low","startTime":146.315,"endTime":149.10500000000002,"body":"about the inherent tension"},{"speaker":"Galen Low","startTime":149.10500000000002,"endTime":152.225,"body":"between innovation and risk,"},{"speaker":"Galen Low","startTime":149.10500000000002,"endTime":152.225,"body":"and the role that design"},{"speaker":"Galen Low","startTime":152.225,"endTime":154.745,"body":"thinking can play in AI"},{"speaker":"Galen Low","startTime":152.225,"endTime":154.745,"body":"transformation strategy."},{"speaker":"Galen Low","startTime":155.175,"endTime":157.485,"body":"We'll be stepping through"},{"speaker":"Galen Low","startTime":155.175,"endTime":157.485,"body":"how risk averse businesses"},{"speaker":"Galen Low","startTime":157.485,"endTime":159.945,"body":"can build a culture of"},{"speaker":"Galen Low","startTime":157.485,"endTime":159.945,"body":"innovation from the front lines"},{"speaker":"Galen Low","startTime":159.945,"endTime":160.935,"body":"right up to the boardroom."},{"speaker":"Galen Low","startTime":161.205,"endTime":163.365,"body":"And we'll also be exploring"},{"speaker":"Galen Low","startTime":161.205,"endTime":163.365,"body":"some tactics for staying"},{"speaker":"Galen Low","startTime":163.395,"endTime":166.455,"body":"innovative when no one can"},{"speaker":"Galen Low","startTime":163.395,"endTime":166.455,"body":"really be quite sure what the"},{"speaker":"Galen Low","startTime":166.455,"endTime":169.275,"body":"world will look like in 10,"},{"speaker":"Galen Low","startTime":166.455,"endTime":169.275,"body":"five, or even two years time."},{"speaker":"Galen Low","startTime":169.625,"endTime":173.045,"body":"With me today is JoAnn Stonier,"},{"speaker":"Galen Low","startTime":169.625,"endTime":173.045,"body":"Principal and Owner of Design"},{"speaker":"Galen Low","startTime":173.045,"endTime":176.285,"body":"at Work and former fellow of"},{"speaker":"Galen Low","startTime":173.045,"endTime":176.285,"body":"Data and AI at MasterCard."},{"speaker":"Galen Low","startTime":176.585,"endTime":179.375,"body":"JoAnn is a global data"},{"speaker":"Galen Low","startTime":176.585,"endTime":179.375,"body":"expert and strategist who"},{"speaker":"Galen Low","startTime":179.375,"endTime":181.984,"body":"has created enterprise data"},{"speaker":"Galen Low","startTime":179.375,"endTime":181.984,"body":"strategy and management"},{"speaker":"Galen Low","startTime":182.135,"endTime":185.764,"body":"that ensure data innovation"},{"speaker":"Galen Low","startTime":182.135,"endTime":185.764,"body":"while navigating data risks."},{"speaker":"Galen Low","startTime":186.005,"endTime":188.644,"body":"She has held titles ranging"},{"speaker":"Galen Low","startTime":186.005,"endTime":188.644,"body":"from Chief Operations Officer"},{"speaker":"Galen Low","startTime":188.644,"endTime":191.315,"body":"and Chief Privacy Officer at"},{"speaker":"Galen Low","startTime":188.644,"endTime":191.315,"body":"American Express, the Chief"},{"speaker":"Galen Low","startTime":191.315,"endTime":194.165,"body":"Data Officer and Fellow of"},{"speaker":"Galen Low","startTime":191.315,"endTime":194.165,"body":"AI and Data at MasterCard."},{"speaker":"Galen Low","startTime":194.51,"endTime":197.84,"body":"She's also a faculty member"},{"speaker":"Galen Low","startTime":194.51,"endTime":197.84,"body":"at Carnegie Mellon University,"},{"speaker":"Galen Low","startTime":198.08,"endTime":200.33,"body":"where she teaches strategy"},{"speaker":"Galen Low","startTime":198.08,"endTime":200.33,"body":"and operations to industry"},{"speaker":"Galen Low","startTime":200.33,"endTime":203.09,"body":"and military professionals"},{"speaker":"Galen Low","startTime":200.33,"endTime":203.09,"body":"through its CDAIO program."},{"speaker":"Galen Low","startTime":203.24,"endTime":205.79,"body":"Oh, and she's also an adjunct"},{"speaker":"Galen Low","startTime":203.24,"endTime":205.79,"body":"professor at the Pratt"},{"speaker":"Galen Low","startTime":205.79,"endTime":208.37,"body":"Institute, where she teaches"},{"speaker":"Galen Low","startTime":205.79,"endTime":208.37,"body":"business law, intellectual"},{"speaker":"Galen Low","startTime":208.37,"endTime":211.52,"body":"property law, and business"},{"speaker":"Galen Low","startTime":208.37,"endTime":211.52,"body":"strategy as part of their design"},{"speaker":"Galen Low","startTime":211.52,"endTime":213.189,"body":"management master's program."},{"speaker":"Galen Low","startTime":213.529,"endTime":217.14000000000001,"body":"But her true passion is in"},{"speaker":"Galen Low","startTime":213.529,"endTime":217.14000000000001,"body":"design and in what might seem"},{"speaker":"Galen Low","startTime":217.14000000000001,"endTime":219.75,"body":"to be like a puzzle piece that"},{"speaker":"Galen Low","startTime":217.14000000000001,"endTime":219.75,"body":"doesn't fit alongside her law"},{"speaker":"Galen Low","startTime":219.75,"endTime":222.21,"body":"degree and long tenure in the"},{"speaker":"Galen Low","startTime":219.75,"endTime":222.21,"body":"financial services industry."},{"speaker":"Galen Low","startTime":222.37,"endTime":225.3,"body":"JoAnn's company, Design at Work,"},{"speaker":"Galen Low","startTime":222.37,"endTime":225.3,"body":"is a New York based interior"},{"speaker":"Galen Low","startTime":225.3,"endTime":227.88,"body":"design practice offering"},{"speaker":"Galen Low","startTime":225.3,"endTime":227.88,"body":"services to commercial and"},{"speaker":"Galen Low","startTime":227.88,"endTime":229.41,"body":"residential clients alike."},{"speaker":"Galen Low","startTime":229.47,"endTime":232.86,"body":"But we'll get into why that's"},{"speaker":"Galen Low","startTime":229.47,"endTime":232.86,"body":"not as strange as it may"},{"speaker":"Galen Low","startTime":232.89000000000001,"endTime":234.6,"body":"seem later in this episode."},{"speaker":"Galen Low","startTime":234.85,"endTime":236.3,"body":"JoAnn, thank you for"},{"speaker":"Galen Low","startTime":234.85,"endTime":236.3,"body":"joining me today."},{"speaker":"JoAnn Stonier","startTime":236.51,"endTime":237.23,"body":"Thanks, Galen."},{"speaker":"JoAnn Stonier","startTime":237.29,"endTime":238.34,"body":"It's a pleasure to be here."},{"speaker":"Galen Low","startTime":238.52,"endTime":240.32,"body":"I was writing"},{"speaker":"Galen Low","startTime":238.52,"endTime":240.32,"body":"your intro and I was like,"},{"speaker":"Galen Low","startTime":240.8,"endTime":242.75,"body":"there's just so much here."},{"speaker":"Galen Low","startTime":242.81,"endTime":244.55,"body":"And I'm like, I could"},{"speaker":"Galen Low","startTime":242.81,"endTime":244.55,"body":"shorten it, but I wouldn't"},{"speaker":"Galen Low","startTime":244.55,"endTime":245.57,"body":"be doing you justice."},{"speaker":"Galen Low","startTime":245.57,"endTime":246.83,"body":"And I think it's all relevant."},{"speaker":"Galen Low","startTime":246.92,"endTime":248.03,"body":"Thank you for"},{"speaker":"Galen Low","startTime":246.92,"endTime":248.03,"body":"coming on the show."},{"speaker":"JoAnn Stonier","startTime":248.03,"endTime":249.71,"body":"I have to"},{"speaker":"JoAnn Stonier","startTime":248.03,"endTime":249.71,"body":"say it's the most thorough"},{"speaker":"JoAnn Stonier","startTime":249.71,"endTime":252.32,"body":"intro in a really long"},{"speaker":"JoAnn Stonier","startTime":249.71,"endTime":252.32,"body":"time, so it have me smile."},{"speaker":"Galen Low","startTime":254.84,"endTime":255.86,"body":"Well,"},{"speaker":"Galen Low","startTime":254.84,"endTime":255.86,"body":"that's its own episode."},{"speaker":"Galen Low","startTime":255.86,"endTime":256.15999999999997,"body":"We're done."},{"speaker":"Galen Low","startTime":256.15999999999997,"endTime":256.55,"body":"No, we're good."},{"speaker":"Galen Low","startTime":258.905,"endTime":260.255,"body":"You know, I really"},{"speaker":"Galen Low","startTime":258.905,"endTime":260.255,"body":"enjoyed talking to you."},{"speaker":"Galen Low","startTime":260.255,"endTime":262.655,"body":"We've chatted before, but we"},{"speaker":"Galen Low","startTime":260.255,"endTime":262.655,"body":"chatted a little bit leading"},{"speaker":"Galen Low","startTime":262.655,"endTime":263.79499999999996,"body":"up to this as we were prepping."},{"speaker":"Galen Low","startTime":263.885,"endTime":265.204,"body":"I know there's a lot"},{"speaker":"Galen Low","startTime":263.885,"endTime":265.204,"body":"of places that we can"},{"speaker":"Galen Low","startTime":265.204,"endTime":266.195,"body":"take this conversation."},{"speaker":"Galen Low","startTime":266.315,"endTime":268.23400000000004,"body":"You are just like a wealth"},{"speaker":"Galen Low","startTime":266.315,"endTime":268.23400000000004,"body":"of knowledge, but just"},{"speaker":"Galen Low","startTime":268.23400000000004,"endTime":270.96500000000003,"body":"in case mostly to keep"},{"speaker":"Galen Low","startTime":268.23400000000004,"endTime":270.96500000000003,"body":"myself grounded, here's the"},{"speaker":"Galen Low","startTime":270.96500000000003,"endTime":272.975,"body":"little we roadmap that I've"},{"speaker":"Galen Low","startTime":270.96500000000003,"endTime":272.975,"body":"sketched out for us today."},{"speaker":"Galen Low","startTime":273.21500000000003,"endTime":274.924,"body":"To start us off, I would"},{"speaker":"Galen Low","startTime":273.21500000000003,"endTime":274.924,"body":"just want to get your hot"},{"speaker":"Galen Low","startTime":274.924,"endTime":277.084,"body":"take on like a big hairy"},{"speaker":"Galen Low","startTime":274.924,"endTime":277.084,"body":"question that my listeners"},{"speaker":"Galen Low","startTime":277.084,"endTime":277.98400000000004,"body":"want to know the answer to."},{"speaker":"Galen Low","startTime":278.429,"endTime":280.44000000000005,"body":"But then I'd also like to"},{"speaker":"Galen Low","startTime":278.429,"endTime":280.44000000000005,"body":"just unpack that and talk"},{"speaker":"Galen Low","startTime":280.44000000000005,"endTime":281.58000000000004,"body":"about three main things."},{"speaker":"Galen Low","startTime":281.58000000000004,"endTime":284.46000000000004,"body":"Firstly, I wanted to talk about"},{"speaker":"Galen Low","startTime":281.58000000000004,"endTime":284.46000000000004,"body":"the role of design thinking"},{"speaker":"Galen Low","startTime":284.46000000000004,"endTime":287.01,"body":"in business strategy and"},{"speaker":"Galen Low","startTime":284.46000000000004,"endTime":287.01,"body":"why it's becoming even more"},{"speaker":"Galen Low","startTime":287.01,"endTime":288.36,"body":"important in the age of AI."},{"speaker":"Galen Low","startTime":288.57000000000005,"endTime":290.4,"body":"Then I'd like to explore"},{"speaker":"Galen Low","startTime":288.57000000000005,"endTime":290.4,"body":"ways that teams and"},{"speaker":"Galen Low","startTime":290.4,"endTime":293.03999999999996,"body":"organizations can build a"},{"speaker":"Galen Low","startTime":290.4,"endTime":293.03999999999996,"body":"culture of innovation and risk"},{"speaker":"Galen Low","startTime":293.03999999999996,"endTime":294.645,"body":"management without feeling"},{"speaker":"Galen Low","startTime":293.03999999999996,"endTime":294.645,"body":"like they're falling behind."},{"speaker":"Galen Low","startTime":295.41499999999996,"endTime":297.725,"body":"Then lastly, I'd like to"},{"speaker":"Galen Low","startTime":295.41499999999996,"endTime":297.725,"body":"just get your perspective on"},{"speaker":"Galen Low","startTime":297.725,"endTime":300.634,"body":"what the future looks like"},{"speaker":"Galen Low","startTime":297.725,"endTime":300.634,"body":"after the first few waves of"},{"speaker":"Galen Low","startTime":300.634,"endTime":303.485,"body":"transformation and the next"},{"speaker":"Galen Low","startTime":300.634,"endTime":303.485,"body":"few leaps of AI technology."},{"speaker":"Galen Low","startTime":303.66499999999996,"endTime":306.124,"body":"Who will have won and"},{"speaker":"Galen Low","startTime":303.66499999999996,"endTime":306.124,"body":"who will have lost, how"},{"speaker":"Galen Low","startTime":306.124,"endTime":306.66499999999996,"body":"does that sound to you?"},{"speaker":"JoAnn Stonier","startTime":307.384,"endTime":308.79499999999996,"body":"Easy"},{"speaker":"JoAnn Stonier","startTime":307.384,"endTime":308.79499999999996,"body":"peasy questions."},{"speaker":"Galen Low","startTime":309.69399999999996,"endTime":309.845,"body":"Yeah."},{"speaker":"Galen Low","startTime":309.845,"endTime":310.115,"body":"Yeah."},{"speaker":"Galen Low","startTime":310.384,"endTime":313.624,"body":"Simple coffee chat, you"},{"speaker":"Galen Low","startTime":310.384,"endTime":313.624,"body":"know, just a regular type of"},{"speaker":"Galen Low","startTime":313.624,"endTime":314.80999999999995,"body":"conversation that you'd have."},{"speaker":"Galen Low","startTime":316.05499999999995,"endTime":317.67499999999995,"body":"No, I really wanted to"},{"speaker":"Galen Low","startTime":316.05499999999995,"endTime":317.67499999999995,"body":"tap into this wealth"},{"speaker":"Galen Low","startTime":317.67499999999995,"endTime":318.78499999999997,"body":"of knowledge because."},{"speaker":"Galen Low","startTime":319.345,"endTime":322.105,"body":"You're somebody who has"},{"speaker":"Galen Low","startTime":319.345,"endTime":322.105,"body":"extensive experience in"},{"speaker":"Galen Low","startTime":322.19500000000005,"endTime":324.985,"body":"some of the things that are"},{"speaker":"Galen Low","startTime":322.19500000000005,"endTime":324.985,"body":"becoming so relevant today in"},{"speaker":"Galen Low","startTime":324.985,"endTime":327.775,"body":"all industries, especially in"},{"speaker":"Galen Low","startTime":324.985,"endTime":327.775,"body":"regulated industries, especially"},{"speaker":"Galen Low","startTime":327.775,"endTime":328.765,"body":"in financial services."},{"speaker":"Galen Low","startTime":328.94500000000005,"endTime":330.95500000000004,"body":"But before I even get into"},{"speaker":"Galen Low","startTime":328.94500000000005,"endTime":330.95500000000004,"body":"that, I thought maybe I'd"},{"speaker":"Galen Low","startTime":330.95500000000004,"endTime":333.385,"body":"just start us off with like"},{"speaker":"Galen Low","startTime":330.95500000000004,"endTime":333.385,"body":"one big hairy question."},{"speaker":"Galen Low","startTime":333.595,"endTime":334.615,"body":"I'll take a running start at it."},{"speaker":"Galen Low","startTime":334.79499999999996,"endTime":337.67499999999995,"body":"So right now, businesses in"},{"speaker":"Galen Low","startTime":334.79499999999996,"endTime":337.67499999999995,"body":"every industry, and certainly"},{"speaker":"Galen Low","startTime":337.855,"endTime":340.135,"body":"in regulated industries like"},{"speaker":"Galen Low","startTime":337.855,"endTime":340.135,"body":"the financial services industry,"},{"speaker":"Galen Low","startTime":340.255,"endTime":342.29499999999996,"body":"they're all trying to transform"},{"speaker":"Galen Low","startTime":340.255,"endTime":342.29499999999996,"body":"their business models to keep"},{"speaker":"Galen Low","startTime":342.29499999999996,"endTime":343.495,"body":"pace with their competitors."},{"speaker":"Galen Low","startTime":343.495,"endTime":346.46500000000003,"body":"Amidst disruption created"},{"speaker":"Galen Low","startTime":343.495,"endTime":346.46500000000003,"body":"by AI and other stuff."},{"speaker":"Galen Low","startTime":346.725,"endTime":349.96500000000003,"body":"This is all stuff we know, but"},{"speaker":"Galen Low","startTime":346.725,"endTime":349.96500000000003,"body":"whereas the idea of innovation"},{"speaker":"Galen Low","startTime":349.96500000000003,"endTime":353.385,"body":"has for the past few decades"},{"speaker":"Galen Low","startTime":349.96500000000003,"endTime":353.385,"body":"been sold as like an advantage"},{"speaker":"Galen Low","startTime":353.41499999999996,"endTime":355.485,"body":"as well as something that"},{"speaker":"Galen Low","startTime":353.41499999999996,"endTime":355.485,"body":"like every business and every"},{"speaker":"Galen Low","startTime":355.485,"endTime":357.885,"body":"professional needs to aspire"},{"speaker":"Galen Low","startTime":355.485,"endTime":357.885,"body":"towards, it seems like the"},{"speaker":"Galen Low","startTime":357.885,"endTime":360.975,"body":"playing field is not always"},{"speaker":"Galen Low","startTime":357.885,"endTime":360.975,"body":"as flat as one might think."},{"speaker":"Galen Low","startTime":361.33500000000004,"endTime":364.725,"body":"So my question is, when it"},{"speaker":"Galen Low","startTime":361.33500000000004,"endTime":364.725,"body":"comes to AI transformation"},{"speaker":"Galen Low","startTime":364.875,"endTime":367.69500000000005,"body":"in the business world,"},{"speaker":"Galen Low","startTime":364.875,"endTime":367.69500000000005,"body":"can anyone be innovative?"},{"speaker":"Galen Low","startTime":367.69500000000005,"endTime":370.995,"body":"And if so, what are the"},{"speaker":"Galen Low","startTime":367.69500000000005,"endTime":370.995,"body":"ingredients and circumstances"},{"speaker":"Galen Low","startTime":370.995,"endTime":372.375,"body":"that can foster innovation?"},{"speaker":"JoAnn Stonier","startTime":372.83000000000004,"endTime":373.93899999999996,"body":"Interesting question."},{"speaker":"JoAnn Stonier","startTime":373.93899999999996,"endTime":377.39,"body":"So I think innovation is"},{"speaker":"JoAnn Stonier","startTime":373.93899999999996,"endTime":377.39,"body":"a muscle that you need to"},{"speaker":"JoAnn Stonier","startTime":377.39,"endTime":378.79999999999995,"body":"exercise like any other."},{"speaker":"JoAnn Stonier","startTime":379.01,"endTime":382.70000000000005,"body":"And so while I think anyone can"},{"speaker":"JoAnn Stonier","startTime":379.01,"endTime":382.70000000000005,"body":"be trained to be innovative,"},{"speaker":"JoAnn Stonier","startTime":382.73,"endTime":386.36,"body":"I don't know that it's an"},{"speaker":"JoAnn Stonier","startTime":382.73,"endTime":386.36,"body":"inborn native skill for every"},{"speaker":"JoAnn Stonier","startTime":386.36,"endTime":387.95000000000005,"body":"single business professional."},{"speaker":"JoAnn Stonier","startTime":388.13,"endTime":390.495,"body":"And when you think about it,"},{"speaker":"JoAnn Stonier","startTime":388.13,"endTime":390.495,"body":"many of our senior leaders."},{"speaker":"JoAnn Stonier","startTime":391.15,"endTime":393.64,"body":"Have been trained to"},{"speaker":"JoAnn Stonier","startTime":391.15,"endTime":393.64,"body":"really think about risks."},{"speaker":"JoAnn Stonier","startTime":393.64,"endTime":393.94000000000005,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":393.94000000000005,"endTime":396.19000000000005,"body":"And they come out of"},{"speaker":"JoAnn Stonier","startTime":393.94000000000005,"endTime":396.19000000000005,"body":"areas like finance,"},{"speaker":"JoAnn Stonier","startTime":396.19000000000005,"endTime":397.84000000000003,"body":"which is managing money."},{"speaker":"JoAnn Stonier","startTime":397.84000000000003,"endTime":401.23,"body":"And we are tend to be risk"},{"speaker":"JoAnn Stonier","startTime":397.84000000000003,"endTime":401.23,"body":"adverse about losing money."},{"speaker":"JoAnn Stonier","startTime":401.23,"endTime":401.53,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":401.67999999999995,"endTime":403.0,"body":"Or a lawyer, right?"},{"speaker":"JoAnn Stonier","startTime":403.0,"endTime":405.85,"body":"Who is risk adverse"},{"speaker":"JoAnn Stonier","startTime":403.0,"endTime":405.85,"body":"about breaking the law."},{"speaker":"JoAnn Stonier","startTime":405.85,"endTime":406.15,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":406.33000000000004,"endTime":409.45000000000005,"body":"And then we have innovation"},{"speaker":"JoAnn Stonier","startTime":406.33000000000004,"endTime":409.45000000000005,"body":"labs, right where we"},{"speaker":"JoAnn Stonier","startTime":409.45000000000005,"endTime":411.88,"body":"put our innovators"},{"speaker":"JoAnn Stonier","startTime":409.45000000000005,"endTime":411.88,"body":"and creative thinkers."},{"speaker":"JoAnn Stonier","startTime":412.16999999999996,"endTime":415.19899999999996,"body":"Or marketing or advertising,"},{"speaker":"JoAnn Stonier","startTime":412.16999999999996,"endTime":415.19899999999996,"body":"depending upon the"},{"speaker":"JoAnn Stonier","startTime":415.23,"endTime":416.06899999999996,"body":"industry you're in."},{"speaker":"JoAnn Stonier","startTime":416.06899999999996,"endTime":419.1,"body":"Certainly if you're in"},{"speaker":"JoAnn Stonier","startTime":416.06899999999996,"endTime":419.1,"body":"entertainment or communications,"},{"speaker":"JoAnn Stonier","startTime":419.1,"endTime":421.62,"body":"you might be leaning a"},{"speaker":"JoAnn Stonier","startTime":419.1,"endTime":421.62,"body":"little bit more on the"},{"speaker":"JoAnn Stonier","startTime":421.62,"endTime":423.12,"body":"innovation scale, right?"},{"speaker":"JoAnn Stonier","startTime":423.12,"endTime":424.16999999999996,"body":"That's what people would think."},{"speaker":"JoAnn Stonier","startTime":424.259,"endTime":427.79999999999995,"body":"But I do think that innovation"},{"speaker":"JoAnn Stonier","startTime":424.259,"endTime":427.79999999999995,"body":"means looking at things with"},{"speaker":"JoAnn Stonier","startTime":427.79999999999995,"endTime":431.879,"body":"fresh eyes and trying to"},{"speaker":"JoAnn Stonier","startTime":427.79999999999995,"endTime":431.879,"body":"understand what is different"},{"speaker":"JoAnn Stonier","startTime":431.90999999999997,"endTime":434.90999999999997,"body":"about where you are going"},{"speaker":"JoAnn Stonier","startTime":431.90999999999997,"endTime":434.90999999999997,"body":"compared to where you are today."},{"speaker":"JoAnn Stonier","startTime":435.15,"endTime":438.36,"body":"So what is changing about"},{"speaker":"JoAnn Stonier","startTime":435.15,"endTime":438.36,"body":"your business model?"},{"speaker":"JoAnn Stonier","startTime":438.36,"endTime":440.16999999999996,"body":"What is changing about"},{"speaker":"JoAnn Stonier","startTime":438.36,"endTime":440.16999999999996,"body":"your value chain?"},{"speaker":"JoAnn Stonier","startTime":440.87,"endTime":443.69000000000005,"body":"Right now, as you alluded"},{"speaker":"JoAnn Stonier","startTime":440.87,"endTime":443.69000000000005,"body":"to, there's an awful lot"},{"speaker":"JoAnn Stonier","startTime":443.69000000000005,"endTime":446.105,"body":"changing, and it's not just AI."},{"speaker":"JoAnn Stonier","startTime":446.11,"endTime":449.72,"body":"AI is the tool that is"},{"speaker":"JoAnn Stonier","startTime":446.11,"endTime":449.72,"body":"pushing us toward more change."},{"speaker":"JoAnn Stonier","startTime":449.72,"endTime":453.20000000000005,"body":"Whether that's agentic"},{"speaker":"JoAnn Stonier","startTime":449.72,"endTime":453.20000000000005,"body":"AI, generative AI, your"},{"speaker":"JoAnn Stonier","startTime":453.20000000000005,"endTime":454.82000000000005,"body":"workplace is going to change."},{"speaker":"JoAnn Stonier","startTime":454.82000000000005,"endTime":457.15999999999997,"body":"How you use people"},{"speaker":"JoAnn Stonier","startTime":454.82000000000005,"endTime":457.15999999999997,"body":"is gonna change."},{"speaker":"JoAnn Stonier","startTime":457.30999999999995,"endTime":460.13,"body":"How you use technology"},{"speaker":"JoAnn Stonier","startTime":457.30999999999995,"endTime":460.13,"body":"is gonna change how your"},{"speaker":"JoAnn Stonier","startTime":460.15999999999997,"endTime":462.23,"body":"customers want to consume."},{"speaker":"JoAnn Stonier","startTime":462.765,"endTime":465.615,"body":"Your product and service"},{"speaker":"JoAnn Stonier","startTime":462.765,"endTime":465.615,"body":"is going to change."},{"speaker":"JoAnn Stonier","startTime":465.765,"endTime":469.875,"body":"And we've already been through"},{"speaker":"JoAnn Stonier","startTime":465.765,"endTime":469.875,"body":"a lot of change cycles, right?"},{"speaker":"JoAnn Stonier","startTime":469.875,"endTime":473.56500000000005,"body":"So we've watched, as our"},{"speaker":"JoAnn Stonier","startTime":469.875,"endTime":473.56500000000005,"body":"businesses have become less"},{"speaker":"JoAnn Stonier","startTime":473.56500000000005,"endTime":475.69500000000005,"body":"physical, more digital, right?"},{"speaker":"JoAnn Stonier","startTime":475.69500000000005,"endTime":478.33500000000004,"body":"I mean, you could see"},{"speaker":"JoAnn Stonier","startTime":475.69500000000005,"endTime":478.33500000000004,"body":"that over every previous"},{"speaker":"JoAnn Stonier","startTime":478.33500000000004,"endTime":480.19500000000005,"body":"holiday season of shopping."},{"speaker":"JoAnn Stonier","startTime":480.255,"endTime":485.44500000000005,"body":"People have moved more to online"},{"speaker":"JoAnn Stonier","startTime":480.255,"endTime":485.44500000000005,"body":"from going in to stores, right?"},{"speaker":"JoAnn Stonier","startTime":485.44500000000005,"endTime":488.41499999999996,"body":"So if you are a retailer"},{"speaker":"JoAnn Stonier","startTime":485.44500000000005,"endTime":488.41499999999996,"body":"and you understand that,"},{"speaker":"JoAnn Stonier","startTime":488.595,"endTime":491.265,"body":"then the question is how do"},{"speaker":"JoAnn Stonier","startTime":488.595,"endTime":491.265,"body":"you wanna change that mix?"},{"speaker":"JoAnn Stonier","startTime":491.265,"endTime":493.96500000000003,"body":"How do you wanna balance"},{"speaker":"JoAnn Stonier","startTime":491.265,"endTime":493.96500000000003,"body":"that desire to still come"},{"speaker":"JoAnn Stonier","startTime":493.96500000000003,"endTime":497.745,"body":"in and have a fabulous"},{"speaker":"JoAnn Stonier","startTime":493.96500000000003,"endTime":497.745,"body":"experience in store, but also"},{"speaker":"JoAnn Stonier","startTime":497.745,"endTime":499.245,"body":"satisfy that desire to do?"},{"speaker":"JoAnn Stonier","startTime":499.735,"endTime":501.95500000000004,"body":"A fair amount of shopping"},{"speaker":"JoAnn Stonier","startTime":499.735,"endTime":501.95500000000004,"body":"through the digital world."},{"speaker":"JoAnn Stonier","startTime":501.95500000000004,"endTime":502.225,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":502.375,"endTime":504.745,"body":"So innovation,"},{"speaker":"JoAnn Stonier","startTime":502.375,"endTime":504.745,"body":"the answer is yes."},{"speaker":"JoAnn Stonier","startTime":504.745,"endTime":506.245,"body":"I think everyone can do it."},{"speaker":"JoAnn Stonier","startTime":506.42499999999995,"endTime":508.46500000000003,"body":"Do I think people"},{"speaker":"JoAnn Stonier","startTime":506.42499999999995,"endTime":508.46500000000003,"body":"need to be trained up?"},{"speaker":"JoAnn Stonier","startTime":508.55499999999995,"endTime":509.005,"body":"Yes."},{"speaker":"JoAnn Stonier","startTime":509.21500000000003,"endTime":512.935,"body":"And I also think they need"},{"speaker":"JoAnn Stonier","startTime":509.21500000000003,"endTime":512.935,"body":"permission to be creative."},{"speaker":"JoAnn Stonier","startTime":512.965,"endTime":518.095,"body":"And I think that is a little bit"},{"speaker":"JoAnn Stonier","startTime":512.965,"endTime":518.095,"body":"harder when many executives left"},{"speaker":"JoAnn Stonier","startTime":518.095,"endTime":522.745,"body":"those creative juices way back"},{"speaker":"JoAnn Stonier","startTime":518.095,"endTime":522.745,"body":"to their early education, and"},{"speaker":"JoAnn Stonier","startTime":522.745,"endTime":525.775,"body":"they haven't picked up any kind"},{"speaker":"JoAnn Stonier","startTime":522.745,"endTime":525.775,"body":"of creativity along the way."},{"speaker":"JoAnn Stonier","startTime":525.775,"endTime":528.15,"body":"They've been very busy managing"},{"speaker":"JoAnn Stonier","startTime":525.775,"endTime":528.15,"body":"the risks for their business."},{"speaker":"Galen Low","startTime":528.8,"endTime":530.6,"body":"I really like"},{"speaker":"Galen Low","startTime":528.8,"endTime":530.6,"body":"that framing, especially"},{"speaker":"Galen Low","startTime":530.6,"endTime":531.44,"body":"the muscle thing."},{"speaker":"Galen Low","startTime":531.44,"endTime":534.4399999999999,"body":"I was reading something on my"},{"speaker":"Galen Low","startTime":531.44,"endTime":534.4399999999999,"body":"LinkedIn feed and I think the"},{"speaker":"Galen Low","startTime":534.4399999999999,"endTime":537.7099999999999,"body":"quote was, don't compare your"},{"speaker":"Galen Low","startTime":534.4399999999999,"endTime":537.7099999999999,"body":"start to somebody else's middle."},{"speaker":"Galen Low","startTime":537.92,"endTime":541.16,"body":"And I really like that"},{"speaker":"Galen Low","startTime":537.92,"endTime":541.16,"body":"idea that, yeah, sometimes"},{"speaker":"Galen Low","startTime":541.1899999999999,"endTime":543.8,"body":"we are a bit further away"},{"speaker":"Galen Low","startTime":541.1899999999999,"endTime":543.8,"body":"from our creative side."},{"speaker":"Galen Low","startTime":543.92,"endTime":545.54,"body":"Our careers may have"},{"speaker":"Galen Low","startTime":543.92,"endTime":545.54,"body":"taken us that way."},{"speaker":"Galen Low","startTime":545.54,"endTime":547.55,"body":"The industries that we work"},{"speaker":"Galen Low","startTime":545.54,"endTime":547.55,"body":"in may have taken us that way."},{"speaker":"Galen Low","startTime":547.73,"endTime":550.6999999999999,"body":"And yeah, our day-to-day"},{"speaker":"Galen Low","startTime":547.73,"endTime":550.6999999999999,"body":"might be a little less"},{"speaker":"Galen Low","startTime":550.6999999999999,"endTime":552.11,"body":"creative, less innovative."},{"speaker":"Galen Low","startTime":552.1999999999999,"endTime":555.14,"body":"We might be too close to it to"},{"speaker":"Galen Low","startTime":552.1999999999999,"endTime":555.14,"body":"actually be able to zoom out."},{"speaker":"Galen Low","startTime":555.74,"endTime":557.87,"body":"There's that sort of like"},{"speaker":"Galen Low","startTime":555.74,"endTime":557.87,"body":"muscle atrophy as well."},{"speaker":"Galen Low","startTime":557.87,"endTime":560.99,"body":"Even if you had it before,"},{"speaker":"Galen Low","startTime":557.87,"endTime":560.99,"body":"you might be building it again"},{"speaker":"Galen Low","startTime":560.99,"endTime":564.29,"body":"from scratch and others in"},{"speaker":"Galen Low","startTime":560.99,"endTime":564.29,"body":"the working world, they're"},{"speaker":"Galen Low","startTime":564.29,"endTime":565.3399999999999,"body":"gonna be at different stages."},{"speaker":"Galen Low","startTime":565.4599999999999,"endTime":567.92,"body":"I did a small stint, a"},{"speaker":"Galen Low","startTime":565.4599999999999,"endTime":567.92,"body":"consultancy where we had an"},{"speaker":"Galen Low","startTime":567.92,"endTime":570.65,"body":"innovation hub, and at first I"},{"speaker":"Galen Low","startTime":567.92,"endTime":570.65,"body":"was skeptical and then it dawned"},{"speaker":"Galen Low","startTime":570.65,"endTime":572.3,"body":"on me what its purpose was."},{"speaker":"Galen Low","startTime":572.4499999999999,"endTime":574.85,"body":"It's basically like you"},{"speaker":"Galen Low","startTime":572.4499999999999,"endTime":574.85,"body":"said, it's like a gym to help"},{"speaker":"Galen Low","startTime":574.85,"endTime":576.8299999999999,"body":"executive teams, leadership"},{"speaker":"Galen Low","startTime":574.85,"endTime":576.8299999999999,"body":"teams, and all sorts of"},{"speaker":"Galen Low","startTime":576.8299999999999,"endTime":578.9599999999999,"body":"industries just going"},{"speaker":"Galen Low","startTime":576.8299999999999,"endTime":578.9599999999999,"body":"to, you know, pump iron."},{"speaker":"JoAnn Stonier","startTime":579.135,"endTime":580.785,"body":"A little bit"},{"speaker":"JoAnn Stonier","startTime":579.135,"endTime":580.785,"body":"of looseness, a little bit"},{"speaker":"JoAnn Stonier","startTime":580.785,"endTime":584.175,"body":"of freedom to kind of step"},{"speaker":"JoAnn Stonier","startTime":580.785,"endTime":584.175,"body":"away from the tried and true."},{"speaker":"JoAnn Stonier","startTime":584.175,"endTime":585.645,"body":"Look, we need tried"},{"speaker":"JoAnn Stonier","startTime":584.175,"endTime":585.645,"body":"and true, right?"},{"speaker":"JoAnn Stonier","startTime":585.645,"endTime":588.7049999999999,"body":"We have different stakeholders"},{"speaker":"JoAnn Stonier","startTime":585.645,"endTime":588.7049999999999,"body":"that we are beholden to."},{"speaker":"JoAnn Stonier","startTime":588.7049999999999,"endTime":590.0849999999999,"body":"We have shareholders, right?"},{"speaker":"JoAnn Stonier","startTime":590.235,"endTime":591.735,"body":"We have the investing public."},{"speaker":"JoAnn Stonier","startTime":591.735,"endTime":594.7049999999999,"body":"We have our employees"},{"speaker":"JoAnn Stonier","startTime":591.735,"endTime":594.7049999999999,"body":"and our customers, so we"},{"speaker":"JoAnn Stonier","startTime":594.7049999999999,"endTime":595.875,"body":"need to deliver, right?"},{"speaker":"JoAnn Stonier","startTime":595.9649999999999,"endTime":598.5749999999999,"body":"There is the reason that"},{"speaker":"JoAnn Stonier","startTime":595.9649999999999,"endTime":598.5749999999999,"body":"business right is in business."},{"speaker":"JoAnn Stonier","startTime":598.845,"endTime":601.2149999999999,"body":"We want to deliver and"},{"speaker":"JoAnn Stonier","startTime":598.845,"endTime":601.2149999999999,"body":"deliver really good results."},{"speaker":"JoAnn Stonier","startTime":601.275,"endTime":603.795,"body":"And so innovation"},{"speaker":"JoAnn Stonier","startTime":601.275,"endTime":603.795,"body":"requires some risk, right?"},{"speaker":"JoAnn Stonier","startTime":603.795,"endTime":605.595,"body":"Because you're gonna try"},{"speaker":"JoAnn Stonier","startTime":603.795,"endTime":605.595,"body":"something new, you're gonna"},{"speaker":"JoAnn Stonier","startTime":605.595,"endTime":608.0849999999999,"body":"try something that may not work"},{"speaker":"JoAnn Stonier","startTime":605.595,"endTime":608.0849999999999,"body":"the first time, or the first"},{"speaker":"JoAnn Stonier","startTime":608.0849999999999,"endTime":609.855,"body":"prototype may be awful, right?"},{"speaker":"JoAnn Stonier","startTime":609.9449999999999,"endTime":612.675,"body":"And it's only the second or"},{"speaker":"JoAnn Stonier","startTime":609.9449999999999,"endTime":612.675,"body":"third one that's fantastic and"},{"speaker":"JoAnn Stonier","startTime":612.675,"endTime":613.905,"body":"really brings about change."},{"speaker":"JoAnn Stonier","startTime":614.025,"endTime":616.935,"body":"But it means you need to"},{"speaker":"JoAnn Stonier","startTime":614.025,"endTime":616.935,"body":"reenter that sense of play"},{"speaker":"JoAnn Stonier","startTime":616.935,"endTime":618.345,"body":"and trying things, right?"},{"speaker":"JoAnn Stonier","startTime":618.615,"endTime":621.255,"body":"And kind of have that, you"},{"speaker":"JoAnn Stonier","startTime":618.615,"endTime":621.255,"body":"know, exploratory moment."},{"speaker":"JoAnn Stonier","startTime":621.7149999999999,"endTime":624.295,"body":"So that you can actually"},{"speaker":"JoAnn Stonier","startTime":621.7149999999999,"endTime":624.295,"body":"design the better mouse"},{"speaker":"JoAnn Stonier","startTime":624.295,"endTime":625.105,"body":"trap, so to speak."},{"speaker":"JoAnn Stonier","startTime":625.225,"endTime":629.995,"body":"So in this moment where AI"},{"speaker":"JoAnn Stonier","startTime":625.225,"endTime":629.995,"body":"is such a transformational"},{"speaker":"JoAnn Stonier","startTime":629.995,"endTime":633.625,"body":"tool that lets you have, I"},{"speaker":"JoAnn Stonier","startTime":629.995,"endTime":633.625,"body":"think in your innovation,"},{"speaker":"JoAnn Stonier","startTime":633.625,"endTime":635.2149999999999,"body":"you can iterate much faster."},{"speaker":"JoAnn Stonier","startTime":635.365,"endTime":638.005,"body":"It's time to kind of"},{"speaker":"JoAnn Stonier","startTime":635.365,"endTime":638.005,"body":"unleash that piece of,"},{"speaker":"JoAnn Stonier","startTime":638.125,"endTime":639.2049999999999,"body":"you know, your toolkit."},{"speaker":"Galen Low","startTime":639.3299999999999,"endTime":640.9499999999999,"body":"The other thing I"},{"speaker":"Galen Low","startTime":639.3299999999999,"endTime":640.9499999999999,"body":"really liked is the sort of"},{"speaker":"Galen Low","startTime":641.04,"endTime":644.04,"body":"ecosystem that you painted"},{"speaker":"Galen Low","startTime":641.04,"endTime":644.04,"body":"out is it's not just top"},{"speaker":"Galen Low","startTime":644.04,"endTime":646.5,"body":"down businesses trying to"},{"speaker":"Galen Low","startTime":644.04,"endTime":646.5,"body":"compete with one another by"},{"speaker":"Galen Low","startTime":646.5,"endTime":649.29,"body":"saying, you know, transform,"},{"speaker":"Galen Low","startTime":646.5,"endTime":649.29,"body":"be innovative do AI."},{"speaker":"Galen Low","startTime":649.5,"endTime":652.35,"body":"There's also like the behavior"},{"speaker":"Galen Low","startTime":649.5,"endTime":652.35,"body":"of our customers, there's like"},{"speaker":"Galen Low","startTime":652.35,"endTime":655.05,"body":"expectations that have been"},{"speaker":"Galen Low","startTime":652.35,"endTime":655.05,"body":"set, like liquid expectations."},{"speaker":"Galen Low","startTime":655.23,"endTime":657.66,"body":"I love your example of"},{"speaker":"Galen Low","startTime":655.23,"endTime":657.66,"body":"like, yeah, online shopping."},{"speaker":"Galen Low","startTime":657.66,"endTime":659.79,"body":"I remember, you know,"},{"speaker":"Galen Low","startTime":657.66,"endTime":659.79,"body":"elbows out, it's, you"},{"speaker":"Galen Low","startTime":659.79,"endTime":662.1899999999999,"body":"know, boxing Week, you'd go"},{"speaker":"Galen Low","startTime":659.79,"endTime":662.1899999999999,"body":"down to the store, right?"},{"speaker":"Galen Low","startTime":662.1899999999999,"endTime":664.05,"body":"You'd line up, you'd like, you"},{"speaker":"Galen Low","startTime":662.1899999999999,"endTime":664.05,"body":"know, some people would stay"},{"speaker":"Galen Low","startTime":664.05,"endTime":668.31,"body":"overnight and now I haven't"},{"speaker":"Galen Low","startTime":664.05,"endTime":668.31,"body":"been to a store on Boxing"},{"speaker":"Galen Low","startTime":668.31,"endTime":670.23,"body":"Day in like a decade, right?"},{"speaker":"Galen Low","startTime":670.23,"endTime":672.12,"body":"It's like these"},{"speaker":"Galen Low","startTime":670.23,"endTime":672.12,"body":"expectations change and"},{"speaker":"Galen Low","startTime":672.12,"endTime":673.17,"body":"that's the other driver."},{"speaker":"JoAnn Stonier","startTime":673.35,"endTime":673.525,"body":"It is."},{"speaker":"JoAnn Stonier","startTime":673.665,"endTime":676.77,"body":"And your expectations not"},{"speaker":"JoAnn Stonier","startTime":673.665,"endTime":676.77,"body":"only of your customers, right?"},{"speaker":"JoAnn Stonier","startTime":676.8299999999999,"endTime":680.1899999999999,"body":"Your suppliers, your"},{"speaker":"JoAnn Stonier","startTime":676.8299999999999,"endTime":680.1899999999999,"body":"employees, what they're"},{"speaker":"JoAnn Stonier","startTime":680.25,"endTime":681.9599999999999,"body":"desiring, what they want."},{"speaker":"JoAnn Stonier","startTime":682.3399999999999,"endTime":683.39,"body":"How they wanna work."},{"speaker":"JoAnn Stonier","startTime":683.54,"endTime":685.49,"body":"All those things have"},{"speaker":"JoAnn Stonier","startTime":683.54,"endTime":685.49,"body":"been changing the"},{"speaker":"JoAnn Stonier","startTime":685.49,"endTime":686.36,"body":"business environment."},{"speaker":"JoAnn Stonier","startTime":686.36,"endTime":686.66,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":686.75,"endTime":690.89,"body":"Before AI, we were talking about"},{"speaker":"JoAnn Stonier","startTime":686.75,"endTime":690.89,"body":"the issues with COVID and how"},{"speaker":"JoAnn Stonier","startTime":690.9499999999999,"endTime":692.9,"body":"employees wanted a different"},{"speaker":"JoAnn Stonier","startTime":690.9499999999999,"endTime":692.9,"body":"work environment, right?"},{"speaker":"JoAnn Stonier","startTime":692.9,"endTime":694.04,"body":"So we adapted to that."},{"speaker":"JoAnn Stonier","startTime":694.25,"endTime":697.43,"body":"It's like there's always"},{"speaker":"JoAnn Stonier","startTime":694.25,"endTime":697.43,"body":"some type of change that"},{"speaker":"JoAnn Stonier","startTime":697.43,"endTime":699.5,"body":"we're innovating for."},{"speaker":"JoAnn Stonier","startTime":699.56,"endTime":702.86,"body":"We just, at this particular"},{"speaker":"JoAnn Stonier","startTime":699.56,"endTime":702.86,"body":"moment, there's a confluence"},{"speaker":"JoAnn Stonier","startTime":703.13,"endTime":706.3399999999999,"body":"of a lot of different change,"},{"speaker":"JoAnn Stonier","startTime":703.13,"endTime":706.3399999999999,"body":"and so innovation begins"},{"speaker":"JoAnn Stonier","startTime":706.3399999999999,"endTime":707.2099999999999,"body":"to become more important."},{"speaker":"JoAnn Stonier","startTime":707.67,"endTime":709.9499999999999,"body":"But it's also innovation"},{"speaker":"JoAnn Stonier","startTime":707.67,"endTime":709.9499999999999,"body":"at a faster pace, I think,"},{"speaker":"JoAnn Stonier","startTime":709.9499999999999,"endTime":710.85,"body":"than we've seen before."},{"speaker":"Galen Low","startTime":711.0,"endTime":713.22,"body":"I wanna like dive"},{"speaker":"Galen Low","startTime":711.0,"endTime":713.22,"body":"deeper into that later on."},{"speaker":"Galen Low","startTime":713.22,"endTime":715.29,"body":"You've mentioned a couple"},{"speaker":"Galen Low","startTime":713.22,"endTime":715.29,"body":"times this notion of, you"},{"speaker":"Galen Low","startTime":715.29,"endTime":717.6,"body":"know, the structure of an"},{"speaker":"Galen Low","startTime":715.29,"endTime":717.6,"body":"organization and like what the"},{"speaker":"Galen Low","startTime":717.6,"endTime":719.97,"body":"employee experience and what"},{"speaker":"Galen Low","startTime":717.6,"endTime":719.97,"body":"a leadership team needs to do."},{"speaker":"Galen Low","startTime":720.12,"endTime":721.77,"body":"I wanna dive into that,"},{"speaker":"Galen Low","startTime":720.12,"endTime":721.77,"body":"but first I wanted to"},{"speaker":"Galen Low","startTime":721.77,"endTime":722.905,"body":"zoom all the way back out."},{"speaker":"Galen Low","startTime":723.3299999999999,"endTime":725.85,"body":"Because I need to explain"},{"speaker":"Galen Low","startTime":723.3299999999999,"endTime":725.85,"body":"the puzzle piece that doesn't"},{"speaker":"Galen Low","startTime":725.85,"endTime":728.85,"body":"seem to fit because like you"},{"speaker":"Galen Low","startTime":725.85,"endTime":728.85,"body":"and I, we sat down together."},{"speaker":"Galen Low","startTime":729.66,"endTime":733.14,"body":"I had tragically cut my lip,"},{"speaker":"Galen Low","startTime":729.66,"endTime":733.14,"body":"but you were a good sport and"},{"speaker":"Galen Low","startTime":733.14,"endTime":734.49,"body":"we had a great conversation."},{"speaker":"Galen Low","startTime":734.67,"endTime":737.37,"body":"And while I held a bandage to"},{"speaker":"Galen Low","startTime":734.67,"endTime":737.37,"body":"my lip, you had just left your"},{"speaker":"Galen Low","startTime":737.37,"endTime":740.5799999999999,"body":"role at MasterCard as their"},{"speaker":"Galen Low","startTime":737.37,"endTime":740.5799999999999,"body":"chief fellow of data and AI."},{"speaker":"Galen Low","startTime":740.76,"endTime":743.28,"body":"And you had said to me"},{"speaker":"Galen Low","startTime":740.76,"endTime":743.28,"body":"that now you can just have"},{"speaker":"Galen Low","startTime":743.28,"endTime":745.0799999999999,"body":"great conversations with"},{"speaker":"Galen Low","startTime":743.28,"endTime":745.0799999999999,"body":"great people and focus on"},{"speaker":"Galen Low","startTime":745.0799999999999,"endTime":746.28,"body":"your other passion design."},{"speaker":"Galen Low","startTime":746.845,"endTime":749.245,"body":"Can you tell my listeners"},{"speaker":"Galen Low","startTime":746.845,"endTime":749.245,"body":"how your love for design"},{"speaker":"Galen Low","startTime":749.245,"endTime":752.6949999999999,"body":"translated into becoming a"},{"speaker":"Galen Low","startTime":749.245,"endTime":752.6949999999999,"body":"data and AI expert within"},{"speaker":"Galen Low","startTime":752.6949999999999,"endTime":754.855,"body":"some of the biggest financial"},{"speaker":"Galen Low","startTime":752.6949999999999,"endTime":754.855,"body":"institutions in the world"},{"speaker":"Galen Low","startTime":754.855,"endTime":755.755,"body":"and then back again?"},{"speaker":"JoAnn Stonier","startTime":756.745,"endTime":757.165,"body":"Sure."},{"speaker":"JoAnn Stonier","startTime":757.165,"endTime":760.375,"body":"So it is the, one of these"},{"speaker":"JoAnn Stonier","startTime":757.165,"endTime":760.375,"body":"things is not like the"},{"speaker":"JoAnn Stonier","startTime":760.375,"endTime":764.125,"body":"others when I describe my"},{"speaker":"JoAnn Stonier","startTime":760.375,"endTime":764.125,"body":"background, although at this"},{"speaker":"JoAnn Stonier","startTime":764.125,"endTime":767.125,"body":"point in time, I think it"},{"speaker":"JoAnn Stonier","startTime":764.125,"endTime":767.125,"body":"makes more sense than ever."},{"speaker":"JoAnn Stonier","startTime":767.125,"endTime":767.425,"body":"So."},{"speaker":"JoAnn Stonier","startTime":767.605,"endTime":770.0649999999999,"body":"I'm happy that puzzle"},{"speaker":"JoAnn Stonier","startTime":767.605,"endTime":770.0649999999999,"body":"piece begins to slot"},{"speaker":"JoAnn Stonier","startTime":770.0649999999999,"endTime":771.0849999999999,"body":"in more effectively."},{"speaker":"JoAnn Stonier","startTime":771.0849999999999,"endTime":773.8149999999999,"body":"So, as you mentioned, when"},{"speaker":"JoAnn Stonier","startTime":771.0849999999999,"endTime":773.8149999999999,"body":"you kindly introduced me,"},{"speaker":"JoAnn Stonier","startTime":773.8149999999999,"endTime":776.0649999999999,"body":"I have lots of different"},{"speaker":"JoAnn Stonier","startTime":773.8149999999999,"endTime":776.0649999999999,"body":"degrees, partly because I"},{"speaker":"JoAnn Stonier","startTime":776.0649999999999,"endTime":777.385,"body":"get bored easily, right?"},{"speaker":"JoAnn Stonier","startTime":777.385,"endTime":779.515,"body":"So I have a degree"},{"speaker":"JoAnn Stonier","startTime":777.385,"endTime":779.515,"body":"in computer science."},{"speaker":"JoAnn Stonier","startTime":779.635,"endTime":781.795,"body":"I have a degree in"},{"speaker":"JoAnn Stonier","startTime":779.635,"endTime":781.795,"body":"accounting and finance."},{"speaker":"JoAnn Stonier","startTime":781.935,"endTime":785.025,"body":"I'm a lawyer and all of these"},{"speaker":"JoAnn Stonier","startTime":781.935,"endTime":785.025,"body":"things have held me in very"},{"speaker":"JoAnn Stonier","startTime":785.025,"endTime":786.3149999999999,"body":"good stead in my career, right?"},{"speaker":"JoAnn Stonier","startTime":786.3149999999999,"endTime":788.3249999999999,"body":"So I've done a wide range of."},{"speaker":"JoAnn Stonier","startTime":788.5899999999999,"endTime":789.91,"body":"Financial positions."},{"speaker":"JoAnn Stonier","startTime":790.03,"endTime":792.8199999999999,"body":"Computer auditing was"},{"speaker":"JoAnn Stonier","startTime":790.03,"endTime":792.8199999999999,"body":"one of my first jobs."},{"speaker":"JoAnn Stonier","startTime":792.8199999999999,"endTime":797.0799999999999,"body":"I was a financial analyst for"},{"speaker":"JoAnn Stonier","startTime":792.8199999999999,"endTime":797.0799999999999,"body":"a firm I've done work on like"},{"speaker":"JoAnn Stonier","startTime":797.0799999999999,"endTime":801.3399999999999,"body":"re-engineering and efficiency"},{"speaker":"JoAnn Stonier","startTime":797.0799999999999,"endTime":801.3399999999999,"body":"studies, and then obviously law."},{"speaker":"JoAnn Stonier","startTime":801.4599999999999,"endTime":804.88,"body":"But when I became a privacy"},{"speaker":"JoAnn Stonier","startTime":801.4599999999999,"endTime":804.88,"body":"officer that I got exposed"},{"speaker":"JoAnn Stonier","startTime":804.88,"endTime":807.37,"body":"to data as a privacy lawyer."},{"speaker":"JoAnn Stonier","startTime":807.4,"endTime":807.73,"body":"Right."},{"speaker":"JoAnn Stonier","startTime":807.85,"endTime":808.435,"body":"And data."},{"speaker":"JoAnn Stonier","startTime":809.105,"endTime":812.855,"body":"As a raw material of new"},{"speaker":"JoAnn Stonier","startTime":809.105,"endTime":812.855,"body":"products and solutions, right?"},{"speaker":"JoAnn Stonier","startTime":812.855,"endTime":815.255,"body":"Because the intranet,"},{"speaker":"JoAnn Stonier","startTime":812.855,"endTime":815.255,"body":"right, made all sorts of"},{"speaker":"JoAnn Stonier","startTime":815.255,"endTime":816.755,"body":"products become digital."},{"speaker":"JoAnn Stonier","startTime":816.875,"endTime":819.515,"body":"And so all of these products"},{"speaker":"JoAnn Stonier","startTime":816.875,"endTime":819.515,"body":"and solutions had to be"},{"speaker":"JoAnn Stonier","startTime":819.515,"endTime":822.545,"body":"delivered digitally while we"},{"speaker":"JoAnn Stonier","startTime":819.515,"endTime":822.545,"body":"were also honoring people's"},{"speaker":"JoAnn Stonier","startTime":822.545,"endTime":823.8349999999999,"body":"personal information, right?"},{"speaker":"JoAnn Stonier","startTime":823.8349999999999,"endTime":826.805,"body":"So here I was a lawyer with"},{"speaker":"JoAnn Stonier","startTime":823.8349999999999,"endTime":826.805,"body":"all these backgrounds, right?"},{"speaker":"JoAnn Stonier","startTime":826.925,"endTime":828.755,"body":"But I also had a design degree."},{"speaker":"JoAnn Stonier","startTime":828.755,"endTime":831.785,"body":"And this design degree came"},{"speaker":"JoAnn Stonier","startTime":828.755,"endTime":831.785,"body":"about partly because of the"},{"speaker":"JoAnn Stonier","startTime":831.785,"endTime":833.915,"body":"awful events of nine 11, right?"},{"speaker":"JoAnn Stonier","startTime":833.915,"endTime":836.615,"body":"So when I was very young"},{"speaker":"JoAnn Stonier","startTime":833.915,"endTime":836.615,"body":"before high school."},{"speaker":"JoAnn Stonier","startTime":836.915,"endTime":838.235,"body":"I loved art."},{"speaker":"JoAnn Stonier","startTime":838.295,"endTime":841.175,"body":"So speaking of innovation,"},{"speaker":"JoAnn Stonier","startTime":838.295,"endTime":841.175,"body":"I loved to create and I"},{"speaker":"JoAnn Stonier","startTime":841.175,"endTime":844.925,"body":"applied to an art high"},{"speaker":"JoAnn Stonier","startTime":841.175,"endTime":844.925,"body":"school and I got in and my"},{"speaker":"JoAnn Stonier","startTime":845.045,"endTime":846.88,"body":"parents though were like no."},{"speaker":"JoAnn Stonier","startTime":846.88,"endTime":850.66,"body":"You're going to a traditional"},{"speaker":"JoAnn Stonier","startTime":846.88,"endTime":850.66,"body":"academic high school if"},{"speaker":"JoAnn Stonier","startTime":850.66,"endTime":853.51,"body":"you would like to pursue"},{"speaker":"JoAnn Stonier","startTime":850.66,"endTime":853.51,"body":"art, you can do that"},{"speaker":"JoAnn Stonier","startTime":853.6899999999999,"endTime":855.9449999999999,"body":"later, JoAnn, not now."},{"speaker":"JoAnn Stonier","startTime":856.24,"endTime":860.1999999999999,"body":"And so when the events in"},{"speaker":"JoAnn Stonier","startTime":856.24,"endTime":860.1999999999999,"body":"nine 11 happened, and I worked"},{"speaker":"JoAnn Stonier","startTime":860.1999999999999,"endTime":863.35,"body":"at American Express at the"},{"speaker":"JoAnn Stonier","startTime":860.1999999999999,"endTime":863.35,"body":"time, so I was downtown and."},{"speaker":"JoAnn Stonier","startTime":863.5699999999999,"endTime":864.5899999999999,"body":"There that day."},{"speaker":"JoAnn Stonier","startTime":864.8,"endTime":868.43,"body":"I thought on the"},{"speaker":"JoAnn Stonier","startTime":864.8,"endTime":868.43,"body":"January of 2002, what"},{"speaker":"JoAnn Stonier","startTime":868.43,"endTime":870.0799999999999,"body":"haven't I ever pursued?"},{"speaker":"JoAnn Stonier","startTime":870.0799999999999,"endTime":873.02,"body":"Thinking of all the people that"},{"speaker":"JoAnn Stonier","startTime":870.0799999999999,"endTime":873.02,"body":"were no longer with us, that"},{"speaker":"JoAnn Stonier","startTime":873.02,"endTime":875.3299999999999,"body":"they didn't have an opportunity"},{"speaker":"JoAnn Stonier","startTime":873.02,"endTime":875.3299999999999,"body":"to like make a New year's"},{"speaker":"JoAnn Stonier","startTime":875.3299999999999,"endTime":877.1899999999999,"body":"resolution or pursue dreams."},{"speaker":"JoAnn Stonier","startTime":877.37,"endTime":879.7099999999999,"body":"And I thought, you know, I"},{"speaker":"JoAnn Stonier","startTime":877.37,"endTime":879.7099999999999,"body":"never really did anything"},{"speaker":"JoAnn Stonier","startTime":879.89,"endTime":881.4499999999999,"body":"with art and design."},{"speaker":"JoAnn Stonier","startTime":881.54,"endTime":881.9599999999999,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":881.99,"endTime":886.31,"body":"And so I went and explored"},{"speaker":"JoAnn Stonier","startTime":881.99,"endTime":886.31,"body":"design schools, interior"},{"speaker":"JoAnn Stonier","startTime":886.31,"endTime":889.0699999999999,"body":"design schools, because that"},{"speaker":"JoAnn Stonier","startTime":886.31,"endTime":889.0699999999999,"body":"was what I was interested in."},{"speaker":"JoAnn Stonier","startTime":889.435,"endTime":891.625,"body":"I went back and got"},{"speaker":"JoAnn Stonier","startTime":889.435,"endTime":891.625,"body":"this design degree."},{"speaker":"JoAnn Stonier","startTime":891.8349999999999,"endTime":893.995,"body":"And so how does that"},{"speaker":"JoAnn Stonier","startTime":891.8349999999999,"endTime":893.995,"body":"fit in with everything?"},{"speaker":"JoAnn Stonier","startTime":894.025,"endTime":897.355,"body":"Well, if you think about"},{"speaker":"JoAnn Stonier","startTime":894.025,"endTime":897.355,"body":"it, learning how to design"},{"speaker":"JoAnn Stonier","startTime":897.475,"endTime":900.295,"body":"is really learning how to"},{"speaker":"JoAnn Stonier","startTime":897.475,"endTime":900.295,"body":"use constraints, right?"},{"speaker":"JoAnn Stonier","startTime":900.295,"endTime":903.9549999999999,"body":"So interior design means the"},{"speaker":"JoAnn Stonier","startTime":900.295,"endTime":903.9549999999999,"body":"size of the room, the budget,"},{"speaker":"JoAnn Stonier","startTime":903.985,"endTime":905.755,"body":"okay, where's the electricity?"},{"speaker":"JoAnn Stonier","startTime":905.755,"endTime":906.775,"body":"Where are the windows?"},{"speaker":"JoAnn Stonier","startTime":906.775,"endTime":908.2149999999999,"body":"Are you going to"},{"speaker":"JoAnn Stonier","startTime":906.775,"endTime":908.2149999999999,"body":"change the windows?"},{"speaker":"JoAnn Stonier","startTime":908.2149999999999,"endTime":909.505,"body":"You're gonna knock down walls."},{"speaker":"JoAnn Stonier","startTime":909.505,"endTime":910.915,"body":"Can you knock down the walls?"},{"speaker":"JoAnn Stonier","startTime":911.0649999999999,"endTime":912.7149999999999,"body":"What are the parameters?"},{"speaker":"JoAnn Stonier","startTime":912.895,"endTime":915.055,"body":"What style, what colors, right?"},{"speaker":"JoAnn Stonier","startTime":915.0849999999999,"endTime":918.175,"body":"If the client has all"},{"speaker":"JoAnn Stonier","startTime":915.0849999999999,"endTime":918.175,"body":"those preferences is no"},{"speaker":"JoAnn Stonier","startTime":918.175,"endTime":921.9549999999999,"body":"different than designing a"},{"speaker":"JoAnn Stonier","startTime":918.175,"endTime":921.9549999999999,"body":"new business process, right?"},{"speaker":"JoAnn Stonier","startTime":922.165,"endTime":923.035,"body":"What's the budget?"},{"speaker":"JoAnn Stonier","startTime":923.185,"endTime":925.045,"body":"What's the constraints"},{"speaker":"JoAnn Stonier","startTime":923.185,"endTime":925.045,"body":"on either side?"},{"speaker":"JoAnn Stonier","startTime":925.105,"endTime":927.475,"body":"What departments can"},{"speaker":"JoAnn Stonier","startTime":925.105,"endTime":927.475,"body":"move things around?"},{"speaker":"JoAnn Stonier","startTime":927.5649999999999,"endTime":928.675,"body":"What can't be moved?"},{"speaker":"JoAnn Stonier","startTime":928.8249999999999,"endTime":930.595,"body":"What's negotiable"},{"speaker":"JoAnn Stonier","startTime":928.8249999999999,"endTime":930.595,"body":"for your customers?"},{"speaker":"JoAnn Stonier","startTime":930.595,"endTime":932.4549999999999,"body":"What's negotiable"},{"speaker":"JoAnn Stonier","startTime":930.595,"endTime":932.4549999999999,"body":"for your suppliers?"},{"speaker":"JoAnn Stonier","startTime":932.635,"endTime":934.795,"body":"And partly I think also"},{"speaker":"JoAnn Stonier","startTime":932.635,"endTime":934.795,"body":"because of my auditing"},{"speaker":"JoAnn Stonier","startTime":934.795,"endTime":935.845,"body":"background, I brought that up."},{"speaker":"JoAnn Stonier","startTime":936.025,"endTime":938.365,"body":"I have a very logical"},{"speaker":"JoAnn Stonier","startTime":936.025,"endTime":938.365,"body":"way of like visually"},{"speaker":"JoAnn Stonier","startTime":938.365,"endTime":940.285,"body":"plotting things out and so."},{"speaker":"JoAnn Stonier","startTime":940.49,"endTime":945.53,"body":"My design degree really helps"},{"speaker":"JoAnn Stonier","startTime":940.49,"endTime":945.53,"body":"me visualize what's next, right?"},{"speaker":"JoAnn Stonier","startTime":945.53,"endTime":948.53,"body":"So how do you begin"},{"speaker":"JoAnn Stonier","startTime":945.53,"endTime":948.53,"body":"to build what's next?"},{"speaker":"JoAnn Stonier","startTime":948.74,"endTime":951.56,"body":"And as a privacy and ultimately"},{"speaker":"JoAnn Stonier","startTime":948.74,"endTime":951.56,"body":"a data officer, and then with"},{"speaker":"JoAnn Stonier","startTime":951.56,"endTime":956.54,"body":"AI, figuring out what changes"},{"speaker":"JoAnn Stonier","startTime":951.56,"endTime":956.54,"body":"you need to make today for"},{"speaker":"JoAnn Stonier","startTime":956.54,"endTime":960.02,"body":"tomorrow requires a fair"},{"speaker":"JoAnn Stonier","startTime":956.54,"endTime":960.02,"body":"amount of design thinking."},{"speaker":"JoAnn Stonier","startTime":960.23,"endTime":964.0699999999999,"body":"So my design degree has been my"},{"speaker":"JoAnn Stonier","startTime":960.23,"endTime":964.0699999999999,"body":"kind of secret weapon for a very"},{"speaker":"JoAnn Stonier","startTime":964.0699999999999,"endTime":969.3199999999999,"body":"long time to think about how do"},{"speaker":"JoAnn Stonier","startTime":964.0699999999999,"endTime":969.3199999999999,"body":"you kind of do that discovery?"},{"speaker":"JoAnn Stonier","startTime":969.615,"endTime":972.7049999999999,"body":"To think about what are the"},{"speaker":"JoAnn Stonier","startTime":969.615,"endTime":972.7049999999999,"body":"elements, do the design,"},{"speaker":"JoAnn Stonier","startTime":972.7049999999999,"endTime":975.795,"body":"develop, and deliver the"},{"speaker":"JoAnn Stonier","startTime":972.7049999999999,"endTime":975.795,"body":"four Ds of design, right?"},{"speaker":"JoAnn Stonier","startTime":976.035,"endTime":979.125,"body":"How do you use that in"},{"speaker":"JoAnn Stonier","startTime":976.035,"endTime":979.125,"body":"delivering products and"},{"speaker":"JoAnn Stonier","startTime":979.125,"endTime":984.165,"body":"projects created out of data,"},{"speaker":"JoAnn Stonier","startTime":979.125,"endTime":984.165,"body":"analytics, technology in the"},{"speaker":"JoAnn Stonier","startTime":984.165,"endTime":985.995,"body":"same way that I would deliver."},{"speaker":"JoAnn Stonier","startTime":986.05,"endTime":988.75,"body":"A new kitchen design or"},{"speaker":"JoAnn Stonier","startTime":986.05,"endTime":988.75,"body":"a conference room design"},{"speaker":"JoAnn Stonier","startTime":988.75,"endTime":990.85,"body":"for some of my commercial"},{"speaker":"JoAnn Stonier","startTime":988.75,"endTime":990.85,"body":"clients, things like that."},{"speaker":"JoAnn Stonier","startTime":990.97,"endTime":994.42,"body":"So they actually do meld, but"},{"speaker":"JoAnn Stonier","startTime":990.97,"endTime":994.42,"body":"it takes a moment, I think, for"},{"speaker":"JoAnn Stonier","startTime":994.42,"endTime":997.54,"body":"most people to see how they kind"},{"speaker":"JoAnn Stonier","startTime":994.42,"endTime":997.54,"body":"of aren't very complimentary."},{"speaker":"Galen Low","startTime":998.11,"endTime":999.73,"body":"I really like the"},{"speaker":"Galen Low","startTime":998.11,"endTime":999.73,"body":"approach you took with that,"},{"speaker":"Galen Low","startTime":999.73,"endTime":1001.8,"body":"because even at the beginning"},{"speaker":"Galen Low","startTime":999.73,"endTime":1001.8,"body":"of this conversation, right,"},{"speaker":"Galen Low","startTime":1001.8,"endTime":1004.3199999999999,"body":"when we start saying creative,"},{"speaker":"Galen Low","startTime":1001.8,"endTime":1004.3199999999999,"body":"I know there's a lot of people"},{"speaker":"Galen Low","startTime":1004.3199999999999,"endTime":1006.99,"body":"out there, and I used to be one"},{"speaker":"Galen Low","startTime":1004.3199999999999,"endTime":1006.99,"body":"of them where creativity meant"},{"speaker":"Galen Low","startTime":1006.99,"endTime":1008.3399999999999,"body":"sort of unconstrained, right?"},{"speaker":"Galen Low","startTime":1008.3399999999999,"endTime":1011.8199999999999,"body":"Do whatever, like think super"},{"speaker":"Galen Low","startTime":1008.3399999999999,"endTime":1011.8199999999999,"body":"blue sky, you know, like the"},{"speaker":"Galen Low","startTime":1011.8199999999999,"endTime":1013.38,"body":"possibilities are limitless."},{"speaker":"Galen Low","startTime":1013.795,"endTime":1016.0749999999999,"body":"The angle you took at it was"},{"speaker":"Galen Low","startTime":1013.795,"endTime":1016.0749999999999,"body":"that, you know, there are"},{"speaker":"Galen Low","startTime":1016.0749999999999,"endTime":1017.545,"body":"constraints and especially"},{"speaker":"Galen Low","startTime":1016.0749999999999,"endTime":1017.545,"body":"when you're talking about"},{"speaker":"Galen Low","startTime":1017.545,"endTime":1019.735,"body":"interior design, where yes,"},{"speaker":"Galen Low","startTime":1017.545,"endTime":1019.735,"body":"there is a budget and there"},{"speaker":"Galen Low","startTime":1019.735,"endTime":1022.435,"body":"are requirements and we do"},{"speaker":"Galen Low","startTime":1019.735,"endTime":1022.435,"body":"need to do discovery and"},{"speaker":"Galen Low","startTime":1022.435,"endTime":1025.345,"body":"we do need to think about"},{"speaker":"Galen Low","startTime":1022.435,"endTime":1025.345,"body":"everything from colors to"},{"speaker":"Galen Low","startTime":1025.375,"endTime":1027.505,"body":"how we get like electricity"},{"speaker":"Galen Low","startTime":1025.375,"endTime":1027.505,"body":"and plumbing in there."},{"speaker":"Galen Low","startTime":1027.625,"endTime":1031.06,"body":"And I think that's a really good"},{"speaker":"Galen Low","startTime":1027.625,"endTime":1031.06,"body":"lens for folks to put on it."},{"speaker":"Galen Low","startTime":1031.06,"endTime":1033.1000000000001,"body":"Because I think we have"},{"speaker":"Galen Low","startTime":1031.06,"endTime":1033.1000000000001,"body":"this tendency culturally to"},{"speaker":"Galen Low","startTime":1033.1000000000001,"endTime":1034.27,"body":"say, oh, you're creative."},{"speaker":"Galen Low","startTime":1034.27,"endTime":1035.71,"body":"You just like do"},{"speaker":"Galen Low","startTime":1034.27,"endTime":1035.71,"body":"willy-nilly stuff."},{"speaker":"Galen Low","startTime":1035.71,"endTime":1037.42,"body":"You do whatever you"},{"speaker":"Galen Low","startTime":1035.71,"endTime":1037.42,"body":"want and come up with"},{"speaker":"Galen Low","startTime":1037.51,"endTime":1038.59,"body":"like brilliant ideas."},{"speaker":"Galen Low","startTime":1038.59,"endTime":1041.1100000000001,"body":"And that's, you know, like"},{"speaker":"Galen Low","startTime":1038.59,"endTime":1041.1100000000001,"body":"that classic, stereotypical,"},{"speaker":"Galen Low","startTime":1041.17,"endTime":1042.67,"body":"sort of crazy inventor, right?"},{"speaker":"Galen Low","startTime":1042.88,"endTime":1045.6100000000001,"body":"But it's not that creativity"},{"speaker":"Galen Low","startTime":1042.88,"endTime":1045.6100000000001,"body":"is about just like you"},{"speaker":"Galen Low","startTime":1045.6100000000001,"endTime":1046.99,"body":"said, designing something"},{"speaker":"Galen Low","startTime":1045.6100000000001,"endTime":1046.99,"body":"that's not there yet."},{"speaker":"Galen Low","startTime":1047.1399999999999,"endTime":1049.195,"body":"It's imagining what"},{"speaker":"Galen Low","startTime":1047.1399999999999,"endTime":1049.195,"body":"could be there."},{"speaker":"Galen Low","startTime":1049.98,"endTime":1053.43,"body":"Designing something that meets"},{"speaker":"Galen Low","startTime":1049.98,"endTime":1053.43,"body":"the needs of what you think"},{"speaker":"Galen Low","startTime":1053.43,"endTime":1054.42,"body":"you'll need when you're done."},{"speaker":"JoAnn Stonier","startTime":1055.23,"endTime":1057.3899999999999,"body":"I tell my design"},{"speaker":"JoAnn Stonier","startTime":1055.23,"endTime":1057.3899999999999,"body":"students at Pratt all the"},{"speaker":"JoAnn Stonier","startTime":1057.3899999999999,"endTime":1062.16,"body":"time that's their superpower,"},{"speaker":"JoAnn Stonier","startTime":1057.3899999999999,"endTime":1062.16,"body":"that they can see things that"},{"speaker":"JoAnn Stonier","startTime":1062.37,"endTime":1064.02,"body":"other people cannot see yet."},{"speaker":"JoAnn Stonier","startTime":1064.41,"endTime":1067.08,"body":"And that's really what"},{"speaker":"JoAnn Stonier","startTime":1064.41,"endTime":1067.08,"body":"a designer does, right?"},{"speaker":"JoAnn Stonier","startTime":1067.11,"endTime":1070.8899999999999,"body":"They can imagine things that"},{"speaker":"JoAnn Stonier","startTime":1067.11,"endTime":1070.8899999999999,"body":"are not yet in existence."},{"speaker":"JoAnn Stonier","startTime":1071.3,"endTime":1076.7,"body":"Isn't that a really desirable"},{"speaker":"JoAnn Stonier","startTime":1071.3,"endTime":1076.7,"body":"skill in a moment where"},{"speaker":"JoAnn Stonier","startTime":1076.7,"endTime":1079.6399999999999,"body":"transformation is necessary?"},{"speaker":"JoAnn Stonier","startTime":1079.67,"endTime":1080.03,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":1080.03,"endTime":1083.1499999999999,"body":"So those of you who have"},{"speaker":"JoAnn Stonier","startTime":1080.03,"endTime":1083.1499999999999,"body":"designers in your businesses,"},{"speaker":"JoAnn Stonier","startTime":1083.1499999999999,"endTime":1084.26,"body":"go chat with them."},{"speaker":"JoAnn Stonier","startTime":1084.59,"endTime":1087.26,"body":"Now, they may not know"},{"speaker":"JoAnn Stonier","startTime":1084.59,"endTime":1087.26,"body":"everything about AI, but if you"},{"speaker":"JoAnn Stonier","startTime":1087.26,"endTime":1090.08,"body":"can combine those things, right,"},{"speaker":"JoAnn Stonier","startTime":1087.26,"endTime":1090.08,"body":"I'm fortunate enough to kind of"},{"speaker":"JoAnn Stonier","startTime":1090.08,"endTime":1093.68,"body":"have a lot of right brain, left"},{"speaker":"JoAnn Stonier","startTime":1090.08,"endTime":1093.68,"body":"brain activity going on, right?"},{"speaker":"JoAnn Stonier","startTime":1093.92,"endTime":1096.6499999999999,"body":"But transformation"},{"speaker":"JoAnn Stonier","startTime":1093.92,"endTime":1096.6499999999999,"body":"requires the ability to"},{"speaker":"JoAnn Stonier","startTime":1096.6499999999999,"endTime":1098.09,"body":"start seeing the things."},{"speaker":"JoAnn Stonier","startTime":1098.7749999999999,"endTime":1101.7749999999999,"body":"That might be there and what"},{"speaker":"JoAnn Stonier","startTime":1098.7749999999999,"endTime":1101.7749999999999,"body":"are is it that you need?"},{"speaker":"JoAnn Stonier","startTime":1101.7749999999999,"endTime":1101.985,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":1101.985,"endTime":1103.185,"body":"That's the exciting step."},{"speaker":"JoAnn Stonier","startTime":1103.365,"endTime":1107.835,"body":"It is very fun to do that"},{"speaker":"JoAnn Stonier","startTime":1103.365,"endTime":1107.835,"body":"work and to place the bets on"},{"speaker":"JoAnn Stonier","startTime":1107.835,"endTime":1110.925,"body":"what's probably going to be,"},{"speaker":"JoAnn Stonier","startTime":1107.835,"endTime":1110.925,"body":"and then do it in a way that's"},{"speaker":"JoAnn Stonier","startTime":1110.925,"endTime":1113.745,"body":"replicable that you understand"},{"speaker":"JoAnn Stonier","startTime":1110.925,"endTime":1113.745,"body":"the principles, right?"},{"speaker":"JoAnn Stonier","startTime":1113.745,"endTime":1114.495,"body":"What are."},{"speaker":"JoAnn Stonier","startTime":1114.745,"endTime":1116.485,"body":"The building blocks of"},{"speaker":"JoAnn Stonier","startTime":1114.745,"endTime":1116.485,"body":"what you're building on"},{"speaker":"JoAnn Stonier","startTime":1116.485,"endTime":1118.435,"body":"so you can explain it to"},{"speaker":"JoAnn Stonier","startTime":1116.485,"endTime":1118.435,"body":"others and they can build"},{"speaker":"JoAnn Stonier","startTime":1118.435,"endTime":1120.055,"body":"in a similar way, so yeah."},{"speaker":"Galen Low","startTime":1120.325,"endTime":1122.185,"body":"So many people I"},{"speaker":"Galen Low","startTime":1120.325,"endTime":1122.185,"body":"used to work with, 'cause like"},{"speaker":"Galen Low","startTime":1122.185,"endTime":1124.375,"body":"I worked in a few agencies"},{"speaker":"Galen Low","startTime":1122.185,"endTime":1124.375,"body":"and consultancies that focus"},{"speaker":"Galen Low","startTime":1124.375,"endTime":1125.455,"body":"on human-centered design."},{"speaker":"Galen Low","startTime":1125.575,"endTime":1127.135,"body":"If any of them are"},{"speaker":"Galen Low","startTime":1125.575,"endTime":1127.135,"body":"listening right now,"},{"speaker":"Galen Low","startTime":1127.135,"endTime":1131.0049999999999,"body":"they are smiling because"},{"speaker":"Galen Low","startTime":1127.135,"endTime":1131.0049999999999,"body":"yes, design is important."},{"speaker":"Galen Low","startTime":1131.095,"endTime":1133.195,"body":"You mentioned earlier"},{"speaker":"Galen Low","startTime":1131.095,"endTime":1133.195,"body":"design thinking and."},{"speaker":"Galen Low","startTime":1133.865,"endTime":1136.205,"body":"I think the skeptics around"},{"speaker":"Galen Low","startTime":1133.865,"endTime":1136.205,"body":"design thinking that I've"},{"speaker":"Galen Low","startTime":1136.205,"endTime":1138.795,"body":"encountered are yeah, it's"},{"speaker":"Galen Low","startTime":1136.205,"endTime":1138.795,"body":"basically just, you know,"},{"speaker":"Galen Low","startTime":1138.795,"endTime":1141.885,"body":"a different way of talking"},{"speaker":"Galen Low","startTime":1138.795,"endTime":1141.885,"body":"about business, but making it"},{"speaker":"Galen Low","startTime":1141.885,"endTime":1143.985,"body":"sound cool and fun and new."},{"speaker":"Galen Low","startTime":1144.135,"endTime":1146.685,"body":"But I was baptized by the other"},{"speaker":"Galen Low","startTime":1144.135,"endTime":1146.685,"body":"side, which is that, yeah,"},{"speaker":"Galen Low","startTime":1146.685,"endTime":1149.925,"body":"it's important for everyone to"},{"speaker":"Galen Low","startTime":1146.685,"endTime":1149.925,"body":"have like a shared vocabulary"},{"speaker":"Galen Low","startTime":1149.925,"endTime":1153.585,"body":"around what we mean when we're"},{"speaker":"Galen Low","startTime":1149.925,"endTime":1153.585,"body":"saying design and what we are"},{"speaker":"Galen Low","startTime":1153.585,"endTime":1154.635,"body":"actually trying to achieve."},{"speaker":"Galen Low","startTime":1154.97,"endTime":1156.68,"body":"And you know, conflating"},{"speaker":"Galen Low","startTime":1154.97,"endTime":1156.68,"body":"both of those things"},{"speaker":"Galen Low","startTime":1156.68,"endTime":1157.6399999999999,"body":"together, both sides."},{"speaker":"Galen Low","startTime":1157.73,"endTime":1160.07,"body":"The circles I travel in,"},{"speaker":"Galen Low","startTime":1157.73,"endTime":1160.07,"body":"like agency and consultancy"},{"speaker":"Galen Low","startTime":1160.07,"endTime":1163.58,"body":"world, almost everyone I"},{"speaker":"Galen Low","startTime":1160.07,"endTime":1163.58,"body":"know has probably created"},{"speaker":"Galen Low","startTime":1163.58,"endTime":1166.16,"body":"a double diamond slide at"},{"speaker":"Galen Low","startTime":1163.58,"endTime":1166.16,"body":"some point in their careers"},{"speaker":"Galen Low","startTime":1166.25,"endTime":1167.57,"body":"leveraging design thinking."},{"speaker":"Galen Low","startTime":1167.57,"endTime":1170.6299999999999,"body":"In other words, design"},{"speaker":"Galen Low","startTime":1167.57,"endTime":1170.6299999999999,"body":"thinking isn't new, but when"},{"speaker":"Galen Low","startTime":1170.6299999999999,"endTime":1173.69,"body":"I'm talking to you, it seems"},{"speaker":"Galen Low","startTime":1170.6299999999999,"endTime":1173.69,"body":"like it's not a tired idea"},{"speaker":"Galen Low","startTime":1173.69,"endTime":1177.1399999999999,"body":"and in fact, maybe it's heyday"},{"speaker":"Galen Low","startTime":1173.69,"endTime":1177.1399999999999,"body":"is actually ahead of us."},{"speaker":"Galen Low","startTime":1177.41,"endTime":1179.36,"body":"You alluded to it earlier,"},{"speaker":"Galen Low","startTime":1177.41,"endTime":1179.36,"body":"but I just thought I'd ask"},{"speaker":"Galen Low","startTime":1179.36,"endTime":1181.73,"body":"you straight out, like why"},{"speaker":"Galen Low","startTime":1179.36,"endTime":1181.73,"body":"is design thinking more"},{"speaker":"Galen Low","startTime":1181.73,"endTime":1184.37,"body":"important than ever in the"},{"speaker":"Galen Low","startTime":1181.73,"endTime":1184.37,"body":"business world right now?"},{"speaker":"JoAnn Stonier","startTime":1184.8,"endTime":1185.46,"body":"Oh wow."},{"speaker":"JoAnn Stonier","startTime":1185.49,"endTime":1185.85,"body":"Okay."},{"speaker":"JoAnn Stonier","startTime":1185.85,"endTime":1190.47,"body":"So again, this is my"},{"speaker":"JoAnn Stonier","startTime":1185.85,"endTime":1190.47,"body":"thinking, but right now, AI is"},{"speaker":"JoAnn Stonier","startTime":1190.47,"endTime":1192.6299999999999,"body":"democratizing technology, right?"},{"speaker":"JoAnn Stonier","startTime":1192.8999999999999,"endTime":1197.67,"body":"And so you are placing tools"},{"speaker":"JoAnn Stonier","startTime":1192.8999999999999,"endTime":1197.67,"body":"into your employee's hands that"},{"speaker":"JoAnn Stonier","startTime":1197.67,"endTime":1201.03,"body":"they've never had before, that"},{"speaker":"JoAnn Stonier","startTime":1197.67,"endTime":1201.03,"body":"they can execute faster, right?"},{"speaker":"JoAnn Stonier","startTime":1201.03,"endTime":1204.6,"body":"So your employees can create"},{"speaker":"JoAnn Stonier","startTime":1201.03,"endTime":1204.6,"body":"agents that can do a series of"},{"speaker":"JoAnn Stonier","startTime":1204.6,"endTime":1209.85,"body":"tasks, and if you have not given"},{"speaker":"JoAnn Stonier","startTime":1204.6,"endTime":1209.85,"body":"them any design instruction into"},{"speaker":"JoAnn Stonier","startTime":1209.85,"endTime":1214.26,"body":"how those agents are created, or"},{"speaker":"JoAnn Stonier","startTime":1209.85,"endTime":1214.26,"body":"how generative AI can be used."},{"speaker":"JoAnn Stonier","startTime":1214.575,"endTime":1217.305,"body":"You are doing yourself"},{"speaker":"JoAnn Stonier","startTime":1214.575,"endTime":1217.305,"body":"a disservice because"},{"speaker":"JoAnn Stonier","startTime":1217.305,"endTime":1219.855,"body":"it means everybody will"},{"speaker":"JoAnn Stonier","startTime":1217.305,"endTime":1219.855,"body":"design differently."},{"speaker":"JoAnn Stonier","startTime":1220.0049999999999,"endTime":1221.895,"body":"There's no baseline"},{"speaker":"JoAnn Stonier","startTime":1220.0049999999999,"endTime":1221.895,"body":"principles, right?"},{"speaker":"JoAnn Stonier","startTime":1221.895,"endTime":1225.555,"body":"So design thinking helps"},{"speaker":"JoAnn Stonier","startTime":1221.895,"endTime":1225.555,"body":"you understand what's"},{"speaker":"JoAnn Stonier","startTime":1225.555,"endTime":1227.175,"body":"important and what isn't."},{"speaker":"JoAnn Stonier","startTime":1227.5049999999999,"endTime":1230.685,"body":"In addition with design"},{"speaker":"JoAnn Stonier","startTime":1227.5049999999999,"endTime":1230.685,"body":"thinking, it does make you"},{"speaker":"JoAnn Stonier","startTime":1230.715,"endTime":1233.445,"body":"think through what is important"},{"speaker":"JoAnn Stonier","startTime":1230.715,"endTime":1233.445,"body":"to you, what are your values?"},{"speaker":"JoAnn Stonier","startTime":1233.445,"endTime":1236.115,"body":"How do they show up in"},{"speaker":"JoAnn Stonier","startTime":1233.445,"endTime":1236.115,"body":"your products and services?"},{"speaker":"JoAnn Stonier","startTime":1236.385,"endTime":1237.68,"body":"How do you work with."},{"speaker":"JoAnn Stonier","startTime":1238.5,"endTime":1241.47,"body":"All the partners"},{"speaker":"JoAnn Stonier","startTime":1238.5,"endTime":1241.47,"body":"that are important in"},{"speaker":"JoAnn Stonier","startTime":1241.47,"endTime":1243.21,"body":"executing with AI, right?"},{"speaker":"JoAnn Stonier","startTime":1243.3899999999999,"endTime":1245.55,"body":"Everything everywhere, all"},{"speaker":"JoAnn Stonier","startTime":1243.3899999999999,"endTime":1245.55,"body":"at once is changing, right?"},{"speaker":"JoAnn Stonier","startTime":1245.55,"endTime":1247.74,"body":"You need to work with"},{"speaker":"JoAnn Stonier","startTime":1245.55,"endTime":1247.74,"body":"LLM companies, you"},{"speaker":"JoAnn Stonier","startTime":1247.74,"endTime":1248.8799999999999,"body":"need different tooling."},{"speaker":"JoAnn Stonier","startTime":1249.0,"endTime":1250.92,"body":"You're gonna create your"},{"speaker":"JoAnn Stonier","startTime":1249.0,"endTime":1250.92,"body":"products and solutions"},{"speaker":"JoAnn Stonier","startTime":1250.92,"endTime":1252.6299999999999,"body":"differently, and then you're"},{"speaker":"JoAnn Stonier","startTime":1250.92,"endTime":1252.6299999999999,"body":"gonna deliver them to your"},{"speaker":"JoAnn Stonier","startTime":1252.6299999999999,"endTime":1253.68,"body":"customers differently."},{"speaker":"JoAnn Stonier","startTime":1253.8899999999999,"endTime":1256.29,"body":"Well, what's the consistent"},{"speaker":"JoAnn Stonier","startTime":1253.8899999999999,"endTime":1256.29,"body":"thread that's moving"},{"speaker":"JoAnn Stonier","startTime":1256.29,"endTime":1258.75,"body":"through that, and what are"},{"speaker":"JoAnn Stonier","startTime":1256.29,"endTime":1258.75,"body":"the design requirements"},{"speaker":"JoAnn Stonier","startTime":1258.75,"endTime":1260.34,"body":"of those constituencies?"},{"speaker":"JoAnn Stonier","startTime":1260.52,"endTime":1262.5,"body":"Otherwise, you're gonna"},{"speaker":"JoAnn Stonier","startTime":1260.52,"endTime":1262.5,"body":"wind up changing everything"},{"speaker":"JoAnn Stonier","startTime":1262.5,"endTime":1264.27,"body":"over and over again, right?"},{"speaker":"JoAnn Stonier","startTime":1264.45,"endTime":1267.87,"body":"Again, if you don't really"},{"speaker":"JoAnn Stonier","startTime":1264.45,"endTime":1267.87,"body":"start with some design"},{"speaker":"JoAnn Stonier","startTime":1267.87,"endTime":1270.57,"body":"basics, you are gonna be"},{"speaker":"JoAnn Stonier","startTime":1267.87,"endTime":1270.57,"body":"constantly changing that."},{"speaker":"JoAnn Stonier","startTime":1270.57,"endTime":1273.72,"body":"And so that becomes a"},{"speaker":"JoAnn Stonier","startTime":1270.57,"endTime":1273.72,"body":"competitive disadvantage rather"},{"speaker":"JoAnn Stonier","startTime":1273.72,"endTime":1276.87,"body":"than doing the design thinking"},{"speaker":"JoAnn Stonier","startTime":1273.72,"endTime":1276.87,"body":"upfront, which I believe can"},{"speaker":"JoAnn Stonier","startTime":1276.87,"endTime":1278.94,"body":"become a competitive advantage."},{"speaker":"JoAnn Stonier","startTime":1278.94,"endTime":1279.18,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":1279.18,"endTime":1281.82,"body":"So I think all of these"},{"speaker":"JoAnn Stonier","startTime":1279.18,"endTime":1281.82,"body":"things become like layer"},{"speaker":"JoAnn Stonier","startTime":1281.82,"endTime":1285.21,"body":"upon layer of, you've done"},{"speaker":"JoAnn Stonier","startTime":1281.82,"endTime":1285.21,"body":"some of this work already."},{"speaker":"JoAnn Stonier","startTime":1285.21,"endTime":1287.94,"body":"You probably have"},{"speaker":"JoAnn Stonier","startTime":1285.21,"endTime":1287.94,"body":"values, you have a brand"},{"speaker":"JoAnn Stonier","startTime":1287.94,"endTime":1289.26,"body":"and brand attributes."},{"speaker":"JoAnn Stonier","startTime":1289.44,"endTime":1291.48,"body":"You have some of these basics."},{"speaker":"JoAnn Stonier","startTime":1292.0049999999999,"endTime":1294.315,"body":"You haven't put them"},{"speaker":"JoAnn Stonier","startTime":1292.0049999999999,"endTime":1294.315,"body":"together for AI and in a"},{"speaker":"JoAnn Stonier","startTime":1294.315,"endTime":1296.385,"body":"design thinking type of way."},{"speaker":"JoAnn Stonier","startTime":1296.715,"endTime":1300.495,"body":"And so it can supercharge your"},{"speaker":"JoAnn Stonier","startTime":1296.715,"endTime":1300.495,"body":"transformation if you put it"},{"speaker":"JoAnn Stonier","startTime":1300.495,"endTime":1304.185,"body":"into this kind of thinking"},{"speaker":"JoAnn Stonier","startTime":1300.495,"endTime":1304.185,"body":"and train people in this way."},{"speaker":"JoAnn Stonier","startTime":1304.365,"endTime":1307.485,"body":"I also think it helps them"},{"speaker":"JoAnn Stonier","startTime":1304.365,"endTime":1307.485,"body":"get organized and transforms"},{"speaker":"JoAnn Stonier","startTime":1307.485,"endTime":1310.365,"body":"your organization, getting"},{"speaker":"JoAnn Stonier","startTime":1307.485,"endTime":1310.365,"body":"them ready for today and for"},{"speaker":"JoAnn Stonier","startTime":1310.365,"endTime":1311.625,"body":"what's coming next tomorrow."},{"speaker":"Galen Low","startTime":1312.225,"endTime":1314.055,"body":"We're gonna get right"},{"speaker":"Galen Low","startTime":1312.225,"endTime":1314.055,"body":"back to the conversation, but"},{"speaker":"Galen Low","startTime":1314.055,"endTime":1316.675,"body":"first I wanted to tell you about"},{"speaker":"Galen Low","startTime":1314.055,"endTime":1316.675,"body":"a deal from our partner, Toggl."},{"speaker":"Galen Low","startTime":1317.465,"endTime":1320.405,"body":"Us project managers know the"},{"speaker":"Galen Low","startTime":1317.465,"endTime":1320.405,"body":"wrong tool creates more work."},{"speaker":"Galen Low","startTime":1320.435,"endTime":1321.575,"body":"So here's a question."},{"speaker":"Galen Low","startTime":1321.875,"endTime":1324.305,"body":"Is your time tracking tool"},{"speaker":"Galen Low","startTime":1321.875,"endTime":1324.305,"body":"actually a good partner?"},{"speaker":"Galen Low","startTime":1324.315,"endTime":1327.695,"body":"Toggl gives you clear visibility"},{"speaker":"Galen Low","startTime":1324.315,"endTime":1327.695,"body":"into where time really goes"},{"speaker":"Galen Low","startTime":1327.695,"endTime":1330.455,"body":"across projects, budgets,"},{"speaker":"Galen Low","startTime":1327.695,"endTime":1330.455,"body":"and teams without extra"},{"speaker":"Galen Low","startTime":1330.455,"endTime":1331.835,"body":"admin or micromanagement."},{"speaker":"Galen Low","startTime":1332.2549999999999,"endTime":1334.655,"body":"Reliable, low drama,"},{"speaker":"Galen Low","startTime":1332.2549999999999,"endTime":1334.655,"body":"easy to work with."},{"speaker":"Galen Low","startTime":1334.985,"endTime":1336.95,"body":"If that sounds like your"},{"speaker":"Galen Low","startTime":1334.985,"endTime":1336.95,"body":"type, test the match"},{"speaker":"Galen Low","startTime":1337.01,"endTime":1337.24,"body":"at get.toggl.com/dpm"},{"speaker":"Galen Low","startTime":1340.085,"endTime":1342.55,"body":"and use code DPM10"},{"speaker":"Galen Low","startTime":1340.085,"endTime":1342.55,"body":"to get 10% off."},{"speaker":"Galen Low","startTime":1343.23,"endTime":1344.46,"body":"Alright, back to the show."},{"speaker":"Galen Low","startTime":1346.35,"endTime":1348.6299999999999,"body":"It's so funny because when"},{"speaker":"Galen Low","startTime":1346.35,"endTime":1348.6299999999999,"body":"you said it's a democratizing"},{"speaker":"Galen Low","startTime":1348.6299999999999,"endTime":1349.35,"body":"technology, right?"},{"speaker":"Galen Low","startTime":1349.35,"endTime":1350.79,"body":"It's kind of leveling"},{"speaker":"Galen Low","startTime":1349.35,"endTime":1350.79,"body":"the playing field."},{"speaker":"Galen Low","startTime":1350.85,"endTime":1352.92,"body":"I'm like, until this point, I'm"},{"speaker":"Galen Low","startTime":1350.85,"endTime":1352.92,"body":"like, yeah, that's a good thing."},{"speaker":"Galen Low","startTime":1352.92,"endTime":1353.3999999999999,"body":"That's so cool."},{"speaker":"Galen Low","startTime":1353.3999999999999,"endTime":1355.44,"body":"And then I'm like, that's"},{"speaker":"Galen Low","startTime":1353.3999999999999,"endTime":1355.44,"body":"probably a privacy and"},{"speaker":"Galen Low","startTime":1355.44,"endTime":1357.66,"body":"data nightmare if you"},{"speaker":"Galen Low","startTime":1355.44,"endTime":1357.66,"body":"don't put the guardrails"},{"speaker":"Galen Low","startTime":1357.66,"endTime":1358.77,"body":"on it in your organization."},{"speaker":"Galen Low","startTime":1358.8899999999999,"endTime":1362.55,"body":"Everyone's, you know, vibe"},{"speaker":"Galen Low","startTime":1358.8899999999999,"endTime":1362.55,"body":"coding or creating an agent"},{"speaker":"Galen Low","startTime":1362.55,"endTime":1365.58,"body":"and you have this sort of"},{"speaker":"Galen Low","startTime":1362.55,"endTime":1365.58,"body":"debt of agents that maybe like"},{"speaker":"Galen Low","startTime":1365.61,"endTime":1368.1299999999999,"body":"didn't work out and who knows,"},{"speaker":"Galen Low","startTime":1365.61,"endTime":1368.1299999999999,"body":"we just shelved it, right?"},{"speaker":"Galen Low","startTime":1368.1299999999999,"endTime":1370.59,"body":"There's, there wasn't really any"},{"speaker":"Galen Low","startTime":1368.1299999999999,"endTime":1370.59,"body":"sort of, you know, compliance"},{"speaker":"Galen Low","startTime":1370.59,"endTime":1371.7,"body":"or governance around it."},{"speaker":"Galen Low","startTime":1372.1399999999999,"endTime":1373.61,"body":"It's actually"},{"speaker":"Galen Low","startTime":1372.1399999999999,"endTime":1373.61,"body":"becoming pretty scary."},{"speaker":"JoAnn Stonier","startTime":1373.85,"endTime":1375.86,"body":"There's a"},{"speaker":"JoAnn Stonier","startTime":1373.85,"endTime":1375.86,"body":"cartoon that I have that,"},{"speaker":"JoAnn Stonier","startTime":1375.9189999999999,"endTime":1378.26,"body":"you know, it's just like a"},{"speaker":"JoAnn Stonier","startTime":1375.9189999999999,"endTime":1378.26,"body":"person with a computer in"},{"speaker":"JoAnn Stonier","startTime":1378.26,"endTime":1379.8799999999999,"body":"front of them and they're"},{"speaker":"JoAnn Stonier","startTime":1378.26,"endTime":1379.8799999999999,"body":"like, well, that agent didn't"},{"speaker":"JoAnn Stonier","startTime":1379.8799999999999,"endTime":1382.58,"body":"work out, so I just pulled the"},{"speaker":"JoAnn Stonier","startTime":1379.8799999999999,"endTime":1382.58,"body":"plug and it's like, oh dear."},{"speaker":"JoAnn Stonier","startTime":1382.58,"endTime":1383.24,"body":"'cause it, right."},{"speaker":"JoAnn Stonier","startTime":1383.24,"endTime":1384.3799999999999,"body":"It doesn't work that way."},{"speaker":"JoAnn Stonier","startTime":1384.62,"endTime":1387.98,"body":"I've worked with a consulting"},{"speaker":"JoAnn Stonier","startTime":1384.62,"endTime":1387.98,"body":"client who actually they were"},{"speaker":"JoAnn Stonier","startTime":1388.01,"endTime":1389.33,"body":"doing that in a lab setting."},{"speaker":"JoAnn Stonier","startTime":1389.33,"endTime":1390.4089999999999,"body":"Speaking of innovation."},{"speaker":"JoAnn Stonier","startTime":1390.975,"endTime":1394.125,"body":"Somebody, the agent started"},{"speaker":"JoAnn Stonier","startTime":1390.975,"endTime":1394.125,"body":"kind of going awol, so they"},{"speaker":"JoAnn Stonier","startTime":1394.125,"endTime":1396.5249999999999,"body":"did, they just shut the"},{"speaker":"JoAnn Stonier","startTime":1394.125,"endTime":1396.5249999999999,"body":"computer down and was like, that"},{"speaker":"JoAnn Stonier","startTime":1396.5249999999999,"endTime":1397.7549999999999,"body":"doesn't work that way anymore."},{"speaker":"JoAnn Stonier","startTime":1398.865,"endTime":1402.2549999999999,"body":"So, and they called me because"},{"speaker":"JoAnn Stonier","startTime":1398.865,"endTime":1402.2549999999999,"body":"it was almost like an agentic"},{"speaker":"JoAnn Stonier","startTime":1402.2839999999999,"endTime":1403.7839999999999,"body":"incident response process."},{"speaker":"JoAnn Stonier","startTime":1403.7839999999999,"endTime":1405.375,"body":"And they were like,"},{"speaker":"JoAnn Stonier","startTime":1403.7839999999999,"endTime":1405.375,"body":"JoAnn, what should we do?"},{"speaker":"JoAnn Stonier","startTime":1405.375,"endTime":1406.635,"body":"And I was like, oh dear."},{"speaker":"JoAnn Stonier","startTime":1406.7839999999999,"endTime":1407.895,"body":"Tell me about the agent."},{"speaker":"JoAnn Stonier","startTime":1407.895,"endTime":1408.855,"body":"What was it supposed to do?"},{"speaker":"JoAnn Stonier","startTime":1408.855,"endTime":1411.584,"body":"There was no guardrails"},{"speaker":"JoAnn Stonier","startTime":1408.855,"endTime":1411.584,"body":"built in 'cause they had"},{"speaker":"JoAnn Stonier","startTime":1411.584,"endTime":1412.695,"body":"no design principles."},{"speaker":"JoAnn Stonier","startTime":1412.875,"endTime":1414.615,"body":"You know, people talk about"},{"speaker":"JoAnn Stonier","startTime":1412.875,"endTime":1414.615,"body":"Human in the Loop book."},{"speaker":"JoAnn Stonier","startTime":1414.895,"endTime":1416.0049999999999,"body":"What does that really mean?"},{"speaker":"JoAnn Stonier","startTime":1416.0049999999999,"endTime":1418.2549999999999,"body":"And when was the agent gonna"},{"speaker":"JoAnn Stonier","startTime":1416.0049999999999,"endTime":1418.2549999999999,"body":"come back and check in?"},{"speaker":"JoAnn Stonier","startTime":1418.2549999999999,"endTime":1420.475,"body":"Was there any of that"},{"speaker":"JoAnn Stonier","startTime":1418.2549999999999,"endTime":1420.475,"body":"built into the logic?"},{"speaker":"JoAnn Stonier","startTime":1420.475,"endTime":1423.205,"body":"What was the audit trail of"},{"speaker":"JoAnn Stonier","startTime":1420.475,"endTime":1423.205,"body":"the creation of the agent?"},{"speaker":"JoAnn Stonier","startTime":1423.385,"endTime":1425.545,"body":"And it was like, oh boy, okay."},{"speaker":"JoAnn Stonier","startTime":1425.545,"endTime":1428.845,"body":"Let's have a chat about"},{"speaker":"JoAnn Stonier","startTime":1425.545,"endTime":1428.845,"body":"some design thinking, right?"},{"speaker":"JoAnn Stonier","startTime":1429.055,"endTime":1432.175,"body":"And some consistent"},{"speaker":"JoAnn Stonier","startTime":1429.055,"endTime":1432.175,"body":"attributes, right?"},{"speaker":"JoAnn Stonier","startTime":1432.385,"endTime":1436.105,"body":"Like constraints, right, that"},{"speaker":"JoAnn Stonier","startTime":1432.385,"endTime":1436.105,"body":"you wanna put into the system of"},{"speaker":"JoAnn Stonier","startTime":1436.105,"endTime":1438.805,"body":"design, even in your lab, right?"},{"speaker":"JoAnn Stonier","startTime":1440.2649999999999,"endTime":1441.495,"body":"So pretty wild."},{"speaker":"JoAnn Stonier","startTime":1441.5249999999999,"endTime":1442.335,"body":"Yeah, for sure."},{"speaker":"Galen Low","startTime":1442.485,"endTime":1444.465,"body":"I really like that"},{"speaker":"Galen Low","startTime":1442.485,"endTime":1444.465,"body":"image of like, you know, the"},{"speaker":"Galen Low","startTime":1444.465,"endTime":1447.645,"body":"person in the chair or like"},{"speaker":"Galen Low","startTime":1444.465,"endTime":1447.645,"body":"the emergency hotline, design"},{"speaker":"Galen Low","startTime":1447.645,"endTime":1448.965,"body":"thinking, emergency hotline."},{"speaker":"Galen Low","startTime":1449.415,"endTime":1450.345,"body":"What do we do, JoAnn?"},{"speaker":"Galen Low","startTime":1451.095,"endTime":1452.835,"body":"There's all these like"},{"speaker":"Galen Low","startTime":1451.095,"endTime":1452.835,"body":"agents that have just been,"},{"speaker":"Galen Low","startTime":1452.835,"endTime":1456.135,"body":"you know, like the lost"},{"speaker":"Galen Low","startTime":1452.835,"endTime":1456.135,"body":"and forgotten toys, like."},{"speaker":"JoAnn Stonier","startTime":1456.465,"endTime":1458.145,"body":"And you"},{"speaker":"JoAnn Stonier","startTime":1456.465,"endTime":1458.145,"body":"begin to think like, this"},{"speaker":"JoAnn Stonier","startTime":1458.145,"endTime":1461.045,"body":"could become really scary,"},{"speaker":"JoAnn Stonier","startTime":1458.145,"endTime":1461.045,"body":"like future movie, right?"},{"speaker":"JoAnn Stonier","startTime":1461.205,"endTime":1464.885,"body":"Like for all these broken, you"},{"speaker":"JoAnn Stonier","startTime":1461.205,"endTime":1464.885,"body":"know, half-baked agents that"},{"speaker":"JoAnn Stonier","startTime":1464.885,"endTime":1467.885,"body":"continue on, right, and then"},{"speaker":"JoAnn Stonier","startTime":1464.885,"endTime":1467.885,"body":"learn from each other, right?"},{"speaker":"JoAnn Stonier","startTime":1467.945,"endTime":1469.94,"body":"It's like, oh, I don't"},{"speaker":"JoAnn Stonier","startTime":1467.945,"endTime":1469.94,"body":"want that future."},{"speaker":"JoAnn Stonier","startTime":1469.94,"endTime":1470.18,"body":"No."},{"speaker":"JoAnn Stonier","startTime":1470.27,"endTime":1472.94,"body":"I better keep talking,"},{"speaker":"JoAnn Stonier","startTime":1470.27,"endTime":1472.94,"body":"be about design."},{"speaker":"JoAnn Stonier","startTime":1472.94,"endTime":1474.02,"body":"It might be a good thing."},{"speaker":"Galen Low","startTime":1474.17,"endTime":1475.73,"body":"Let's maybe go"},{"speaker":"Galen Low","startTime":1474.17,"endTime":1475.73,"body":"there because like we, you"},{"speaker":"Galen Low","startTime":1475.73,"endTime":1476.555,"body":"know, we started this out."},{"speaker":"Galen Low","startTime":1477.1399999999999,"endTime":1479.0,"body":"Obviously, you know,"},{"speaker":"Galen Low","startTime":1477.1399999999999,"endTime":1479.0,"body":"you've got a lot of left"},{"speaker":"Galen Low","startTime":1479.0,"endTime":1480.23,"body":"brain and right brain."},{"speaker":"Galen Low","startTime":1480.35,"endTime":1482.84,"body":"Your career has taken you"},{"speaker":"Galen Low","startTime":1480.35,"endTime":1482.84,"body":"into regulated industries."},{"speaker":"Galen Low","startTime":1482.99,"endTime":1485.48,"body":"We are talking about, yes,"},{"speaker":"Galen Low","startTime":1482.99,"endTime":1485.48,"body":"being creative and giving"},{"speaker":"Galen Low","startTime":1485.48,"endTime":1488.51,"body":"people permission to be"},{"speaker":"Galen Low","startTime":1485.48,"endTime":1488.51,"body":"creative, but maybe not just"},{"speaker":"Galen Low","startTime":1488.51,"endTime":1491.21,"body":"going out with no constraints"},{"speaker":"Galen Low","startTime":1488.51,"endTime":1491.21,"body":"and creating whatever, and"},{"speaker":"Galen Low","startTime":1491.21,"endTime":1493.7,"body":"then just unplugging them if"},{"speaker":"Galen Low","startTime":1491.21,"endTime":1493.7,"body":"they are, you know, boring"},{"speaker":"Galen Low","startTime":1493.7,"endTime":1494.78,"body":"or don't work so good."},{"speaker":"Galen Low","startTime":1495.345,"endTime":1497.985,"body":"Honestly, given your credentials"},{"speaker":"Galen Low","startTime":1495.345,"endTime":1497.985,"body":"and your experience, like"},{"speaker":"Galen Low","startTime":1498.135,"endTime":1500.865,"body":"honestly, I can't not ask"},{"speaker":"Galen Low","startTime":1498.135,"endTime":1500.865,"body":"you about the tension between"},{"speaker":"Galen Low","startTime":1500.895,"endTime":1504.165,"body":"innovation and risk because"},{"speaker":"Galen Low","startTime":1500.895,"endTime":1504.165,"body":"all the AI hype is saying"},{"speaker":"Galen Low","startTime":1504.315,"endTime":1507.315,"body":"anything is possible, but that"},{"speaker":"Galen Low","startTime":1504.315,"endTime":1507.315,"body":"doesn't mean that in practice"},{"speaker":"Galen Low","startTime":1507.315,"endTime":1508.815,"body":"we can just ignore risk."},{"speaker":"Galen Low","startTime":1508.935,"endTime":1511.185,"body":"And when we were chatting"},{"speaker":"Galen Low","startTime":1508.935,"endTime":1511.185,"body":"a few weeks back, you had"},{"speaker":"Galen Low","startTime":1511.185,"endTime":1514.2749999999999,"body":"brought up this notion of"},{"speaker":"Galen Low","startTime":1511.185,"endTime":1514.2749999999999,"body":"the push me pull you, which"},{"speaker":"Galen Low","startTime":1514.325,"endTime":1515.315,"body":"I had to look out by the way."},{"speaker":"Galen Low","startTime":1515.315,"endTime":1517.985,"body":"But it's a fictional two-headed"},{"speaker":"Galen Low","startTime":1515.315,"endTime":1517.985,"body":"lama from Dr. DeLittle."},{"speaker":"Galen Low","startTime":1518.56,"endTime":1520.87,"body":"And you used it as a"},{"speaker":"Galen Low","startTime":1518.56,"endTime":1520.87,"body":"metaphor for this tension"},{"speaker":"Galen Low","startTime":1520.99,"endTime":1524.26,"body":"and maybe actually as a"},{"speaker":"Galen Low","startTime":1520.99,"endTime":1524.26,"body":"recipe for success here."},{"speaker":"Galen Low","startTime":1524.32,"endTime":1527.8899999999999,"body":"So I thought I'd just ask you,"},{"speaker":"Galen Low","startTime":1524.32,"endTime":1527.8899999999999,"body":"what mindset and tactics does"},{"speaker":"Galen Low","startTime":1527.8899999999999,"endTime":1531.01,"body":"a team or organization need to"},{"speaker":"Galen Low","startTime":1527.8899999999999,"endTime":1531.01,"body":"employ to find the right balance"},{"speaker":"Galen Low","startTime":1531.1,"endTime":1532.33,"body":"between innovation and risk?"},{"speaker":"Galen Low","startTime":1532.33,"endTime":1534.91,"body":"And like how can they become,"},{"speaker":"Galen Low","startTime":1532.33,"endTime":1534.91,"body":"maybe I'm misusing the metaphor"},{"speaker":"Galen Low","startTime":1534.91,"endTime":1537.8799999999999,"body":"here, but how can they become"},{"speaker":"Galen Low","startTime":1534.91,"endTime":1537.8799999999999,"body":"the optimal Push me pull you?"},{"speaker":"JoAnn Stonier","startTime":1538.3999999999999,"endTime":1539.8999999999999,"body":"I think we"},{"speaker":"JoAnn Stonier","startTime":1538.3999999999999,"endTime":1539.8999999999999,"body":"have to explain that now"},{"speaker":"JoAnn Stonier","startTime":1539.8999999999999,"endTime":1543.08,"body":"for anyone who's listening,"},{"speaker":"JoAnn Stonier","startTime":1539.8999999999999,"endTime":1543.08,"body":"but I was fascinated by this"},{"speaker":"JoAnn Stonier","startTime":1543.11,"endTime":1544.82,"body":"creature in my own mind."},{"speaker":"JoAnn Stonier","startTime":1544.82,"endTime":1548.03,"body":"By the way, my father read"},{"speaker":"JoAnn Stonier","startTime":1544.82,"endTime":1548.03,"body":"to me from the original"},{"speaker":"JoAnn Stonier","startTime":1548.1499999999999,"endTime":1549.59,"body":"book, Dr. Doolittle."},{"speaker":"JoAnn Stonier","startTime":1549.59,"endTime":1551.24,"body":"Not the movie, the Disney movie."},{"speaker":"JoAnn Stonier","startTime":1551.24,"endTime":1553.25,"body":"It was the actual, like, I"},{"speaker":"JoAnn Stonier","startTime":1551.24,"endTime":1553.25,"body":"still remember what the book"},{"speaker":"JoAnn Stonier","startTime":1553.25,"endTime":1554.45,"body":"look, I had no pictures in it."},{"speaker":"JoAnn Stonier","startTime":1554.45,"endTime":1557.27,"body":"So it was just the text and"},{"speaker":"JoAnn Stonier","startTime":1554.45,"endTime":1557.27,"body":"he would read it as part"},{"speaker":"JoAnn Stonier","startTime":1557.27,"endTime":1558.56,"body":"of like bedtime ritual."},{"speaker":"JoAnn Stonier","startTime":1558.56,"endTime":1561.3799999999999,"body":"We marched through all of the"},{"speaker":"JoAnn Stonier","startTime":1558.56,"endTime":1561.3799999999999,"body":"different creatures, right,"},{"speaker":"JoAnn Stonier","startTime":1561.3799999999999,"endTime":1563.965,"body":"that were in the book, that Dr."},{"speaker":"JoAnn Stonier","startTime":1561.3799999999999,"endTime":1563.965,"body":"Doolittle taught how to speak."},{"speaker":"JoAnn Stonier","startTime":1564.47,"endTime":1567.1399999999999,"body":"And some of them were real,"},{"speaker":"JoAnn Stonier","startTime":1564.47,"endTime":1567.1399999999999,"body":"like the dodo bird, right?"},{"speaker":"JoAnn Stonier","startTime":1567.2,"endTime":1568.1299999999999,"body":"But extinct."},{"speaker":"JoAnn Stonier","startTime":1568.25,"endTime":1570.86,"body":"And then there was this"},{"speaker":"JoAnn Stonier","startTime":1568.25,"endTime":1570.86,"body":"creature called the push me,"},{"speaker":"JoAnn Stonier","startTime":1570.86,"endTime":1574.67,"body":"pull you, which as a little"},{"speaker":"JoAnn Stonier","startTime":1570.86,"endTime":1574.67,"body":"girl I was fascinated by."},{"speaker":"JoAnn Stonier","startTime":1574.85,"endTime":1578.12,"body":"It was a two-headed llama"},{"speaker":"JoAnn Stonier","startTime":1574.85,"endTime":1578.12,"body":"and in my mind's eye, right,"},{"speaker":"JoAnn Stonier","startTime":1578.12,"endTime":1581.6,"body":"I had a visual image of it,"},{"speaker":"JoAnn Stonier","startTime":1578.12,"endTime":1581.6,"body":"but it didn't get very far"},{"speaker":"JoAnn Stonier","startTime":1581.6,"endTime":1584.27,"body":"right, because it disagreed"},{"speaker":"JoAnn Stonier","startTime":1581.6,"endTime":1584.27,"body":"with itself, right, a lot."},{"speaker":"JoAnn Stonier","startTime":1584.27,"endTime":1587.1499999999999,"body":"So it would like go three"},{"speaker":"JoAnn Stonier","startTime":1584.27,"endTime":1587.1499999999999,"body":"steps forward and then the"},{"speaker":"JoAnn Stonier","startTime":1587.1499999999999,"endTime":1589.3999999999999,"body":"other head would pull it"},{"speaker":"JoAnn Stonier","startTime":1587.1499999999999,"endTime":1589.3999999999999,"body":"three steps back, right?"},{"speaker":"JoAnn Stonier","startTime":1589.55,"endTime":1592.49,"body":"So this idea of the"},{"speaker":"JoAnn Stonier","startTime":1589.55,"endTime":1592.49,"body":"tension between this poor"},{"speaker":"JoAnn Stonier","startTime":1592.49,"endTime":1593.8999999999999,"body":"animal with two heads."},{"speaker":"JoAnn Stonier","startTime":1594.2649999999999,"endTime":1596.575,"body":"And no tail going back"},{"speaker":"JoAnn Stonier","startTime":1594.2649999999999,"endTime":1596.575,"body":"and forth all day."},{"speaker":"JoAnn Stonier","startTime":1596.575,"endTime":1597.925,"body":"I felt very bad for this."},{"speaker":"JoAnn Stonier","startTime":1597.925,"endTime":1598.735,"body":"Push me, pull you."},{"speaker":"JoAnn Stonier","startTime":1598.735,"endTime":1601.615,"body":"But I do think it's a great"},{"speaker":"JoAnn Stonier","startTime":1598.735,"endTime":1601.615,"body":"image of tension in an"},{"speaker":"JoAnn Stonier","startTime":1601.615,"endTime":1605.245,"body":"organization of people trying"},{"speaker":"JoAnn Stonier","startTime":1601.615,"endTime":1605.245,"body":"to go in different directions"},{"speaker":"JoAnn Stonier","startTime":1605.245,"endTime":1606.595,"body":"when there's tension in between."},{"speaker":"JoAnn Stonier","startTime":1606.7749999999999,"endTime":1609.055,"body":"I do think for risk"},{"speaker":"JoAnn Stonier","startTime":1606.7749999999999,"endTime":1609.055,"body":"and innovation or"},{"speaker":"JoAnn Stonier","startTime":1609.055,"endTime":1610.585,"body":"bringing it back, right?"},{"speaker":"JoAnn Stonier","startTime":1610.945,"endTime":1612.985,"body":"For all the people who"},{"speaker":"JoAnn Stonier","startTime":1610.945,"endTime":1612.985,"body":"are now like, what the"},{"speaker":"JoAnn Stonier","startTime":1613.0149999999999,"endTime":1614.215,"body":"heck is she talking about?"},{"speaker":"JoAnn Stonier","startTime":1614.395,"endTime":1616.615,"body":"I do think that you"},{"speaker":"JoAnn Stonier","startTime":1614.395,"endTime":1616.615,"body":"need a balance, right?"},{"speaker":"JoAnn Stonier","startTime":1616.645,"endTime":1620.285,"body":"Because we're also in this"},{"speaker":"JoAnn Stonier","startTime":1616.645,"endTime":1620.285,"body":"time of great innovation,"},{"speaker":"JoAnn Stonier","startTime":1620.315,"endTime":1623.165,"body":"there's going to be a"},{"speaker":"JoAnn Stonier","startTime":1620.315,"endTime":1623.165,"body":"lot of unknowns, right?"},{"speaker":"JoAnn Stonier","startTime":1623.315,"endTime":1625.205,"body":"And back to those constraints."},{"speaker":"JoAnn Stonier","startTime":1625.295,"endTime":1627.935,"body":"Like I said, at the"},{"speaker":"JoAnn Stonier","startTime":1625.295,"endTime":1627.935,"body":"top, you still have an"},{"speaker":"JoAnn Stonier","startTime":1627.935,"endTime":1629.315,"body":"organization you're operating."},{"speaker":"JoAnn Stonier","startTime":1629.345,"endTime":1631.355,"body":"You still have customers"},{"speaker":"JoAnn Stonier","startTime":1629.345,"endTime":1631.355,"body":"who need to satisfy."},{"speaker":"JoAnn Stonier","startTime":1631.355,"endTime":1633.635,"body":"You still have products and"},{"speaker":"JoAnn Stonier","startTime":1631.355,"endTime":1633.635,"body":"services that you need to"},{"speaker":"JoAnn Stonier","startTime":1633.635,"endTime":1636.725,"body":"provide in this time where"},{"speaker":"JoAnn Stonier","startTime":1633.635,"endTime":1636.725,"body":"you're transforming to the"},{"speaker":"JoAnn Stonier","startTime":1636.725,"endTime":1639.635,"body":"next generation of whatever"},{"speaker":"JoAnn Stonier","startTime":1636.725,"endTime":1639.635,"body":"your firm is gonna be,"},{"speaker":"JoAnn Stonier","startTime":1639.665,"endTime":1641.885,"body":"whatever your product set"},{"speaker":"JoAnn Stonier","startTime":1639.665,"endTime":1641.885,"body":"is gonna be, whatever your"},{"speaker":"JoAnn Stonier","startTime":1641.885,"endTime":1642.815,"body":"service set is gonna be."},{"speaker":"JoAnn Stonier","startTime":1643.395,"endTime":1646.035,"body":"You wanna manage the risks so"},{"speaker":"JoAnn Stonier","startTime":1643.395,"endTime":1646.035,"body":"that first you don't harm your"},{"speaker":"JoAnn Stonier","startTime":1646.035,"endTime":1648.285,"body":"baseline business, you need"},{"speaker":"JoAnn Stonier","startTime":1646.035,"endTime":1648.285,"body":"the money it generates, you"},{"speaker":"JoAnn Stonier","startTime":1648.285,"endTime":1649.485,"body":"need the customers you have."},{"speaker":"JoAnn Stonier","startTime":1649.575,"endTime":1651.795,"body":"You'd like to keep some of"},{"speaker":"JoAnn Stonier","startTime":1649.575,"endTime":1651.795,"body":"your employees at minimum,"},{"speaker":"JoAnn Stonier","startTime":1651.795,"endTime":1654.495,"body":"but many of your employees,"},{"speaker":"JoAnn Stonier","startTime":1651.795,"endTime":1654.495,"body":"you'd like to understand what"},{"speaker":"JoAnn Stonier","startTime":1654.495,"endTime":1655.815,"body":"are the skill sets you need."},{"speaker":"JoAnn Stonier","startTime":1655.875,"endTime":1660.435,"body":"So managing the risks of your"},{"speaker":"JoAnn Stonier","startTime":1655.875,"endTime":1660.435,"body":"strategy, where you wanna go,"},{"speaker":"JoAnn Stonier","startTime":1660.615,"endTime":1664.965,"body":"and applying that business"},{"speaker":"JoAnn Stonier","startTime":1660.615,"endTime":1664.965,"body":"strategy to then AI your"},{"speaker":"JoAnn Stonier","startTime":1664.965,"endTime":1667.815,"body":"technology, your HR strategies."},{"speaker":"JoAnn Stonier","startTime":1668.1499999999999,"endTime":1671.18,"body":"I think is really critical"},{"speaker":"JoAnn Stonier","startTime":1668.1499999999999,"endTime":1671.18,"body":"because then you can create your"},{"speaker":"JoAnn Stonier","startTime":1671.18,"endTime":1673.34,"body":"transformation roadmap, right?"},{"speaker":"JoAnn Stonier","startTime":1673.34,"endTime":1675.5,"body":"Because then you're"},{"speaker":"JoAnn Stonier","startTime":1673.34,"endTime":1675.5,"body":"balancing innovation in tech."},{"speaker":"JoAnn Stonier","startTime":1675.5,"endTime":1678.77,"body":"So I think there's a balance"},{"speaker":"JoAnn Stonier","startTime":1675.5,"endTime":1678.77,"body":"here that risk plays,"},{"speaker":"JoAnn Stonier","startTime":1678.83,"endTime":1682.73,"body":"plus, I think risks of"},{"speaker":"JoAnn Stonier","startTime":1678.83,"endTime":1682.73,"body":"all types, right, are good"},{"speaker":"JoAnn Stonier","startTime":1682.73,"endTime":1684.02,"body":"design constraints, right?"},{"speaker":"JoAnn Stonier","startTime":1684.08,"endTime":1688.6399999999999,"body":"You, there's some basics like"},{"speaker":"JoAnn Stonier","startTime":1684.08,"endTime":1688.6399999999999,"body":"cyber, okay, cybersecurity."},{"speaker":"JoAnn Stonier","startTime":1688.73,"endTime":1690.59,"body":"You still want those things."},{"speaker":"JoAnn Stonier","startTime":1690.795,"endTime":1693.2549999999999,"body":"No matter what you"},{"speaker":"JoAnn Stonier","startTime":1690.795,"endTime":1693.2549999999999,"body":"transform into, right?"},{"speaker":"JoAnn Stonier","startTime":1693.2549999999999,"endTime":1696.615,"body":"You would like to"},{"speaker":"JoAnn Stonier","startTime":1693.2549999999999,"endTime":1696.615,"body":"keep your data secure."},{"speaker":"JoAnn Stonier","startTime":1696.705,"endTime":1698.805,"body":"Employees and customers"},{"speaker":"JoAnn Stonier","startTime":1696.705,"endTime":1698.805,"body":"really like that."},{"speaker":"JoAnn Stonier","startTime":1698.805,"endTime":1699.975,"body":"Regulators like that."},{"speaker":"JoAnn Stonier","startTime":1699.975,"endTime":1701.0249999999999,"body":"You like that, right?"},{"speaker":"JoAnn Stonier","startTime":1701.085,"endTime":1703.305,"body":"All those things are"},{"speaker":"JoAnn Stonier","startTime":1701.085,"endTime":1703.305,"body":"like good housekeeping."},{"speaker":"JoAnn Stonier","startTime":1703.485,"endTime":1707.145,"body":"And then also as you transform,"},{"speaker":"JoAnn Stonier","startTime":1703.485,"endTime":1707.145,"body":"the risks are also, look, there"},{"speaker":"JoAnn Stonier","startTime":1707.145,"endTime":1710.835,"body":"are legal risks and compliance"},{"speaker":"JoAnn Stonier","startTime":1707.145,"endTime":1710.835,"body":"risks as well, but there's also"},{"speaker":"JoAnn Stonier","startTime":1710.835,"endTime":1714.7649999999999,"body":"risks to who's transforming"},{"speaker":"JoAnn Stonier","startTime":1710.835,"endTime":1714.7649999999999,"body":"around you, who are gonna be"},{"speaker":"JoAnn Stonier","startTime":1714.7649999999999,"endTime":1716.445,"body":"your new competitors, right?"},{"speaker":"JoAnn Stonier","startTime":1716.83,"endTime":1719.05,"body":"What is it that the"},{"speaker":"JoAnn Stonier","startTime":1716.83,"endTime":1719.05,"body":"market is gonna be?"},{"speaker":"JoAnn Stonier","startTime":1719.05,"endTime":1721.03,"body":"How fast is the market moving?"},{"speaker":"JoAnn Stonier","startTime":1721.18,"endTime":1725.32,"body":"And I think all of those"},{"speaker":"JoAnn Stonier","startTime":1721.18,"endTime":1725.32,"body":"risks inform your choices."},{"speaker":"JoAnn Stonier","startTime":1725.32,"endTime":1728.92,"body":"And so I think risks are"},{"speaker":"JoAnn Stonier","startTime":1725.32,"endTime":1728.92,"body":"actually understanding all of"},{"speaker":"JoAnn Stonier","startTime":1728.92,"endTime":1731.41,"body":"them from all the different"},{"speaker":"JoAnn Stonier","startTime":1728.92,"endTime":1731.41,"body":"perspectives around the AI"},{"speaker":"JoAnn Stonier","startTime":1731.41,"endTime":1734.6499999999999,"body":"governance council seats, right,"},{"speaker":"JoAnn Stonier","startTime":1731.41,"endTime":1734.6499999999999,"body":"that many companies have formed"},{"speaker":"JoAnn Stonier","startTime":1734.8,"endTime":1739.24,"body":"is really important in informing"},{"speaker":"JoAnn Stonier","startTime":1734.8,"endTime":1739.24,"body":"your innovation strategy and"},{"speaker":"JoAnn Stonier","startTime":1739.24,"endTime":1742.75,"body":"kind of setting some of those"},{"speaker":"JoAnn Stonier","startTime":1739.24,"endTime":1742.75,"body":"guardrails for innovation too."},{"speaker":"JoAnn Stonier","startTime":1743.01,"endTime":1745.83,"body":"So that for your people who"},{"speaker":"JoAnn Stonier","startTime":1743.01,"endTime":1745.83,"body":"are doing the innovation and"},{"speaker":"JoAnn Stonier","startTime":1745.83,"endTime":1749.43,"body":"then ultimately your agents"},{"speaker":"JoAnn Stonier","startTime":1745.83,"endTime":1749.43,"body":"as they're created, how do you"},{"speaker":"JoAnn Stonier","startTime":1749.43,"endTime":1752.6399999999999,"body":"make sure you're adjusting your"},{"speaker":"JoAnn Stonier","startTime":1749.43,"endTime":1752.6399999999999,"body":"business for risks that you know"},{"speaker":"JoAnn Stonier","startTime":1752.6399999999999,"endTime":1755.73,"body":"today and then the new risks"},{"speaker":"JoAnn Stonier","startTime":1752.6399999999999,"endTime":1755.73,"body":"that are gonna emerge tomorrow?"},{"speaker":"JoAnn Stonier","startTime":1755.73,"endTime":1757.17,"body":"So I, I don't know"},{"speaker":"JoAnn Stonier","startTime":1755.73,"endTime":1757.17,"body":"that there's a tension."},{"speaker":"JoAnn Stonier","startTime":1757.17,"endTime":1759.27,"body":"I think that there's a"},{"speaker":"JoAnn Stonier","startTime":1757.17,"endTime":1759.27,"body":"definitive relationship."},{"speaker":"Galen Low","startTime":1759.455,"endTime":1760.205,"body":"That's interesting."},{"speaker":"Galen Low","startTime":1760.385,"endTime":1761.5249999999999,"body":"What are your thoughts then?"},{"speaker":"Galen Low","startTime":1761.645,"endTime":1763.655,"body":"We were talking earlier"},{"speaker":"Galen Low","startTime":1761.645,"endTime":1763.655,"body":"about innovation labs."},{"speaker":"Galen Low","startTime":1763.7749999999999,"endTime":1765.7549999999999,"body":"We arrived at the idea that"},{"speaker":"Galen Low","startTime":1763.7749999999999,"endTime":1765.7549999999999,"body":"it's actually more like a"},{"speaker":"Galen Low","startTime":1765.7549999999999,"endTime":1767.0149999999999,"body":"gym to build that muscle."},{"speaker":"Galen Low","startTime":1767.165,"endTime":1768.965,"body":"But I've also seen"},{"speaker":"Galen Low","startTime":1767.165,"endTime":1768.965,"body":"some organizations that"},{"speaker":"Galen Low","startTime":1768.965,"endTime":1770.375,"body":"almost split, right?"},{"speaker":"Galen Low","startTime":1770.375,"endTime":1772.535,"body":"Instead of a push be pull you,"},{"speaker":"Galen Low","startTime":1770.375,"endTime":1772.535,"body":"they're actually two lamas."},{"speaker":"Galen Low","startTime":1772.625,"endTime":1775.085,"body":"One is gonna do the"},{"speaker":"Galen Low","startTime":1772.625,"endTime":1775.085,"body":"regular business as"},{"speaker":"Galen Low","startTime":1775.085,"endTime":1776.555,"body":"usual conservative stuff."},{"speaker":"Galen Low","startTime":1776.7749999999999,"endTime":1777.885,"body":"Then you have the"},{"speaker":"Galen Low","startTime":1776.7749999999999,"endTime":1777.885,"body":"SWAT team, right?"},{"speaker":"Galen Low","startTime":1777.885,"endTime":1781.215,"body":"That goes and does whatever"},{"speaker":"Galen Low","startTime":1777.885,"endTime":1781.215,"body":"almost seems unconstrained."},{"speaker":"Galen Low","startTime":1781.335,"endTime":1785.0249999999999,"body":"Is that a risk if part of the"},{"speaker":"Galen Low","startTime":1781.335,"endTime":1785.0249999999999,"body":"business is trying to be more"},{"speaker":"Galen Low","startTime":1785.0249999999999,"endTime":1787.905,"body":"innovative than the rest of"},{"speaker":"Galen Low","startTime":1785.0249999999999,"endTime":1787.905,"body":"the business, does it sort"},{"speaker":"Galen Low","startTime":1787.905,"endTime":1789.885,"body":"of defy a healthy tension?"},{"speaker":"JoAnn Stonier","startTime":1790.095,"endTime":1791.325,"body":"It"},{"speaker":"JoAnn Stonier","startTime":1790.095,"endTime":1791.325,"body":"depends on your company"},{"speaker":"JoAnn Stonier","startTime":1791.325,"endTime":1792.585,"body":"and its culture, right?"},{"speaker":"JoAnn Stonier","startTime":1792.585,"endTime":1795.7649999999999,"body":"So do you need a group that's"},{"speaker":"JoAnn Stonier","startTime":1792.585,"endTime":1795.7649999999999,"body":"gonna, let's leave the push"},{"speaker":"JoAnn Stonier","startTime":1795.7649999999999,"endTime":1797.565,"body":"me, pull you behind, but"},{"speaker":"JoAnn Stonier","startTime":1795.7649999999999,"endTime":1797.565,"body":"that's gonna kind of push the"},{"speaker":"JoAnn Stonier","startTime":1797.565,"endTime":1799.095,"body":"company forward in innovation."},{"speaker":"JoAnn Stonier","startTime":1799.245,"endTime":1802.065,"body":"Do you need some creative"},{"speaker":"JoAnn Stonier","startTime":1799.245,"endTime":1802.065,"body":"folks that are gonna push the"},{"speaker":"JoAnn Stonier","startTime":1802.065,"endTime":1805.215,"body":"boundaries and do they need a"},{"speaker":"JoAnn Stonier","startTime":1802.065,"endTime":1805.215,"body":"different set of parameters?"},{"speaker":"JoAnn Stonier","startTime":1805.5149999999999,"endTime":1806.895,"body":"Which to operate under, right?"},{"speaker":"JoAnn Stonier","startTime":1806.895,"endTime":1809.625,"body":"Because if you have a firm"},{"speaker":"JoAnn Stonier","startTime":1806.895,"endTime":1809.625,"body":"that's been very tradition"},{"speaker":"JoAnn Stonier","startTime":1809.625,"endTime":1813.0149999999999,"body":"bound, very, maybe it's a"},{"speaker":"JoAnn Stonier","startTime":1809.625,"endTime":1813.0149999999999,"body":"heavily regulated industry,"},{"speaker":"JoAnn Stonier","startTime":1813.075,"endTime":1814.215,"body":"perhaps you need that."},{"speaker":"JoAnn Stonier","startTime":1814.215,"endTime":1818.535,"body":"You need a team to kind of"},{"speaker":"JoAnn Stonier","startTime":1814.215,"endTime":1818.535,"body":"lead the organization in"},{"speaker":"JoAnn Stonier","startTime":1818.535,"endTime":1821.595,"body":"kind of breaking some new"},{"speaker":"JoAnn Stonier","startTime":1818.535,"endTime":1821.595,"body":"ground for new thinking."},{"speaker":"JoAnn Stonier","startTime":1821.595,"endTime":1824.205,"body":"Right Now, I'm not saying break"},{"speaker":"JoAnn Stonier","startTime":1821.595,"endTime":1824.205,"body":"all the toys, but just breaking"},{"speaker":"JoAnn Stonier","startTime":1824.205,"endTime":1826.0049999999999,"body":"into that new thinking, but."},{"speaker":"JoAnn Stonier","startTime":1826.2749999999999,"endTime":1830.0249999999999,"body":"Ultimately you wanna structure"},{"speaker":"JoAnn Stonier","startTime":1826.2749999999999,"endTime":1830.0249999999999,"body":"that so that kind of thinking"},{"speaker":"JoAnn Stonier","startTime":1830.174,"endTime":1832.245,"body":"becomes your new way of"},{"speaker":"JoAnn Stonier","startTime":1830.174,"endTime":1832.245,"body":"doing product development."},{"speaker":"JoAnn Stonier","startTime":1832.394,"endTime":1835.154,"body":"If that group is always"},{"speaker":"JoAnn Stonier","startTime":1832.394,"endTime":1835.154,"body":"the ones going out doing"},{"speaker":"JoAnn Stonier","startTime":1835.154,"endTime":1838.634,"body":"the innovation, unless they"},{"speaker":"JoAnn Stonier","startTime":1835.154,"endTime":1838.634,"body":"really bring in different"},{"speaker":"JoAnn Stonier","startTime":1838.634,"endTime":1841.3039999999999,"body":"teams that are going to need"},{"speaker":"JoAnn Stonier","startTime":1838.634,"endTime":1841.3039999999999,"body":"change, I think they become"},{"speaker":"JoAnn Stonier","startTime":1841.3039999999999,"endTime":1842.7749999999999,"body":"the special children, right?"},{"speaker":"JoAnn Stonier","startTime":1842.864,"endTime":1845.384,"body":"That the rest of the"},{"speaker":"JoAnn Stonier","startTime":1842.864,"endTime":1845.384,"body":"organization resents, right?"},{"speaker":"JoAnn Stonier","startTime":1845.3899999999999,"endTime":1847.064,"body":"Because they're always"},{"speaker":"JoAnn Stonier","startTime":1845.3899999999999,"endTime":1847.064,"body":"changing things."},{"speaker":"JoAnn Stonier","startTime":1847.2749999999999,"endTime":1850.814,"body":"I have to now change in order"},{"speaker":"JoAnn Stonier","startTime":1847.2749999999999,"endTime":1850.814,"body":"to meet their needs if I'm"},{"speaker":"JoAnn Stonier","startTime":1850.814,"endTime":1851.8039999999999,"body":"running a functional area."},{"speaker":"JoAnn Stonier","startTime":1852.48,"endTime":1855.6589999999999,"body":"It's less fun and I think you"},{"speaker":"JoAnn Stonier","startTime":1852.48,"endTime":1855.6589999999999,"body":"get less organizational adoption"},{"speaker":"JoAnn Stonier","startTime":1855.93,"endTime":1860.49,"body":"if you can get some of their"},{"speaker":"JoAnn Stonier","startTime":1855.93,"endTime":1860.49,"body":"skills also into your functional"},{"speaker":"JoAnn Stonier","startTime":1860.49,"endTime":1862.44,"body":"areas, your other departments."},{"speaker":"JoAnn Stonier","startTime":1862.44,"endTime":1866.3999999999999,"body":"I think that's also a win-win"},{"speaker":"JoAnn Stonier","startTime":1862.44,"endTime":1866.3999999999999,"body":"when we know like lawyers"},{"speaker":"JoAnn Stonier","startTime":1866.3999999999999,"endTime":1871.26,"body":"need to know how to use AI for"},{"speaker":"JoAnn Stonier","startTime":1866.3999999999999,"endTime":1871.26,"body":"legal activities as well as."},{"speaker":"JoAnn Stonier","startTime":1871.495,"endTime":1875.634,"body":"How to negotiate in an"},{"speaker":"JoAnn Stonier","startTime":1871.495,"endTime":1875.634,"body":"AI driven world, right?"},{"speaker":"JoAnn Stonier","startTime":1875.7839999999999,"endTime":1878.094,"body":"HR teams are going"},{"speaker":"JoAnn Stonier","startTime":1875.7839999999999,"endTime":1878.094,"body":"to help create the"},{"speaker":"JoAnn Stonier","startTime":1878.094,"endTime":1879.715,"body":"organization of the future."},{"speaker":"JoAnn Stonier","startTime":1879.8039999999999,"endTime":1882.084,"body":"Why would you leave them"},{"speaker":"JoAnn Stonier","startTime":1879.8039999999999,"endTime":1882.084,"body":"out of the conversation?"},{"speaker":"JoAnn Stonier","startTime":1882.084,"endTime":1884.485,"body":"So I think you need to"},{"speaker":"JoAnn Stonier","startTime":1882.084,"endTime":1884.485,"body":"like realize that you need"},{"speaker":"JoAnn Stonier","startTime":1884.485,"endTime":1885.5339999999999,"body":"to bring everybody along."},{"speaker":"Galen Low","startTime":1885.8039999999999,"endTime":1888.414,"body":"I like the idea that"},{"speaker":"Galen Low","startTime":1885.8039999999999,"endTime":1888.414,"body":"is the how the muscle works."},{"speaker":"Galen Low","startTime":1888.5049999999999,"endTime":1890.874,"body":"You mentioned earlier you"},{"speaker":"Galen Low","startTime":1888.5049999999999,"endTime":1890.874,"body":"do need to be cognizant"},{"speaker":"Galen Low","startTime":1890.874,"endTime":1892.614,"body":"about what's going on"},{"speaker":"Galen Low","startTime":1890.874,"endTime":1892.614,"body":"in your marketplace."},{"speaker":"Galen Low","startTime":1892.614,"endTime":1893.634,"body":"What are your competitors doing?"},{"speaker":"Galen Low","startTime":1893.634,"endTime":1895.374,"body":"What are your"},{"speaker":"Galen Low","startTime":1893.634,"endTime":1895.374,"body":"customer's expectations?"},{"speaker":"Galen Low","startTime":1895.434,"endTime":1896.424,"body":"So speed helps."},{"speaker":"Galen Low","startTime":1896.625,"endTime":1899.145,"body":"Like an accelerator or an"},{"speaker":"Galen Low","startTime":1896.625,"endTime":1899.145,"body":"incubator or a SWAT team,"},{"speaker":"Galen Low","startTime":1899.2649999999999,"endTime":1901.695,"body":"you know, that structure"},{"speaker":"Galen Low","startTime":1899.2649999999999,"endTime":1901.695,"body":"can get you working quickly"},{"speaker":"Galen Low","startTime":1901.695,"endTime":1902.8039999999999,"body":"to figure a thing out."},{"speaker":"Galen Low","startTime":1902.985,"endTime":1905.0249999999999,"body":"And then I like the idea that"},{"speaker":"Galen Low","startTime":1902.985,"endTime":1905.0249999999999,"body":"then it communicates back"},{"speaker":"Galen Low","startTime":1905.0249999999999,"endTime":1907.635,"body":"to the, you know, broader"},{"speaker":"Galen Low","startTime":1905.0249999999999,"endTime":1907.635,"body":"organization, you know, almost"},{"speaker":"Galen Low","startTime":1907.695,"endTime":1908.655,"body":"comes back with the facts."},{"speaker":"Galen Low","startTime":1908.655,"endTime":1910.814,"body":"It's like recon, we did a"},{"speaker":"Galen Low","startTime":1908.655,"endTime":1910.814,"body":"thing, we tried it, it was"},{"speaker":"Galen Low","startTime":1910.814,"endTime":1913.064,"body":"experimental, and yeah,"},{"speaker":"Galen Low","startTime":1910.814,"endTime":1913.064,"body":"here's where we're at."},{"speaker":"Galen Low","startTime":1913.334,"endTime":1915.0439999999999,"body":"And then the other part"},{"speaker":"Galen Low","startTime":1913.334,"endTime":1915.0439999999999,"body":"of the muscle scale."},{"speaker":"JoAnn Stonier","startTime":1915.374,"endTime":1917.0249999999999,"body":"And it also"},{"speaker":"JoAnn Stonier","startTime":1915.374,"endTime":1917.0249999999999,"body":"lets them fail, right?"},{"speaker":"JoAnn Stonier","startTime":1917.0249999999999,"endTime":1919.2749999999999,"body":"So, you know, you can do"},{"speaker":"JoAnn Stonier","startTime":1917.0249999999999,"endTime":1919.2749999999999,"body":"some failures in that group."},{"speaker":"JoAnn Stonier","startTime":1919.2749999999999,"endTime":1919.995,"body":"That's great too."},{"speaker":"JoAnn Stonier","startTime":1920.0249999999999,"endTime":1922.904,"body":"'cause then those learnings"},{"speaker":"JoAnn Stonier","startTime":1920.0249999999999,"endTime":1922.904,"body":"should come back when, I"},{"speaker":"JoAnn Stonier","startTime":1922.904,"endTime":1925.334,"body":"don't know, some other team"},{"speaker":"JoAnn Stonier","startTime":1922.904,"endTime":1925.334,"body":"comes up with that idea."},{"speaker":"JoAnn Stonier","startTime":1925.5439999999999,"endTime":1927.7649999999999,"body":"Let that team say, we"},{"speaker":"JoAnn Stonier","startTime":1925.5439999999999,"endTime":1927.7649999999999,"body":"tried it, this is why"},{"speaker":"JoAnn Stonier","startTime":1927.7649999999999,"endTime":1928.814,"body":"it didn't work for us."},{"speaker":"JoAnn Stonier","startTime":1928.995,"endTime":1930.314,"body":"What's different, right?"},{"speaker":"JoAnn Stonier","startTime":1930.404,"endTime":1932.684,"body":"And what you're gonna"},{"speaker":"JoAnn Stonier","startTime":1930.404,"endTime":1932.684,"body":"try, or what's the same?"},{"speaker":"JoAnn Stonier","startTime":1932.745,"endTime":1935.594,"body":"So can we also organizationally"},{"speaker":"JoAnn Stonier","startTime":1932.745,"endTime":1935.594,"body":"learn quicker too?"},{"speaker":"JoAnn Stonier","startTime":1935.594,"endTime":1938.084,"body":"So I think it has value, I"},{"speaker":"JoAnn Stonier","startTime":1935.594,"endTime":1938.084,"body":"think, but when it becomes"},{"speaker":"JoAnn Stonier","startTime":1938.084,"endTime":1941.114,"body":"the only way it can become"},{"speaker":"JoAnn Stonier","startTime":1938.084,"endTime":1941.114,"body":"problematic, it becomes a funnel"},{"speaker":"JoAnn Stonier","startTime":1941.235,"endTime":1943.0339999999999,"body":"rather than kind of an enabler."},{"speaker":"JoAnn Stonier","startTime":1943.094,"endTime":1943.364,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":1943.604,"endTime":1944.474,"body":"An enabling function."},{"speaker":"Galen Low","startTime":1944.7939999999999,"endTime":1945.394,"body":"That's interesting."},{"speaker":"Galen Low","startTime":1945.394,"endTime":1946.745,"body":"Yeah, no, that makes"},{"speaker":"Galen Low","startTime":1945.394,"endTime":1946.745,"body":"a lot of sense."},{"speaker":"Galen Low","startTime":1947.074,"endTime":1949.624,"body":"I wonder if we can actually"},{"speaker":"Galen Low","startTime":1947.074,"endTime":1949.624,"body":"use that to dive into, I don't"},{"speaker":"Galen Low","startTime":1949.624,"endTime":1952.685,"body":"know, just some of like the"},{"speaker":"Galen Low","startTime":1949.624,"endTime":1952.685,"body":"brass tacks on innovation."},{"speaker":"Galen Low","startTime":1952.685,"endTime":1954.695,"body":"Because you know, like"},{"speaker":"Galen Low","startTime":1952.685,"endTime":1954.695,"body":"you were saying, right,"},{"speaker":"Galen Low","startTime":1954.695,"endTime":1957.124,"body":"there's like this sort of"},{"speaker":"Galen Low","startTime":1954.695,"endTime":1957.124,"body":"permission to be creative"},{"speaker":"Galen Low","startTime":1957.364,"endTime":1958.894,"body":"and of course everyone's"},{"speaker":"Galen Low","startTime":1957.364,"endTime":1958.894,"body":"gonna have a different"},{"speaker":"Galen Low","startTime":1958.894,"endTime":1960.0339999999999,"body":"interpretation of that."},{"speaker":"Galen Low","startTime":1960.094,"endTime":1963.0339999999999,"body":"But even that idea that"},{"speaker":"Galen Low","startTime":1960.094,"endTime":1963.0339999999999,"body":"failure is okay, right?"},{"speaker":"Galen Low","startTime":1963.064,"endTime":1965.5249999999999,"body":"And like to get to that sort"},{"speaker":"Galen Low","startTime":1963.064,"endTime":1965.5249999999999,"body":"of culture, I kinda wanna"},{"speaker":"Galen Low","startTime":1965.5249999999999,"endTime":1968.495,"body":"just dive into, you know, this"},{"speaker":"Galen Low","startTime":1965.5249999999999,"endTime":1968.495,"body":"like pressure to innovate."},{"speaker":"Galen Low","startTime":1968.6499999999999,"endTime":1971.4089999999999,"body":"And like how that"},{"speaker":"Galen Low","startTime":1968.6499999999999,"endTime":1971.4089999999999,"body":"translates to folks doing"},{"speaker":"Galen Low","startTime":1971.4089999999999,"endTime":1973.45,"body":"the work or make, making"},{"speaker":"Galen Low","startTime":1971.4089999999999,"endTime":1973.45,"body":"decisions around the work."},{"speaker":"Galen Low","startTime":1973.6299999999999,"endTime":1976.03,"body":"And if my memory serves me,"},{"speaker":"Galen Low","startTime":1973.6299999999999,"endTime":1976.03,"body":"you and I, we were having a"},{"speaker":"Galen Low","startTime":1976.03,"endTime":1978.8799999999999,"body":"conversation about the sort"},{"speaker":"Galen Low","startTime":1976.03,"endTime":1978.8799999999999,"body":"of top down pressure from the"},{"speaker":"Galen Low","startTime":1978.8799999999999,"endTime":1981.79,"body":"C-suite and the board above"},{"speaker":"Galen Low","startTime":1978.8799999999999,"endTime":1981.79,"body":"them for innovation to happen."},{"speaker":"Galen Low","startTime":1981.79,"endTime":1982.06,"body":"Right."},{"speaker":"Galen Low","startTime":1982.06,"endTime":1983.9189999999999,"body":"And it's almost in the"},{"speaker":"Galen Low","startTime":1982.06,"endTime":1983.9189999999999,"body":"zeitgeist, it kind of"},{"speaker":"Galen Low","startTime":1984.01,"endTime":1985.27,"body":"becomes this decree."},{"speaker":"Galen Low","startTime":1985.3899999999999,"endTime":1988.09,"body":"But you had made this point"},{"speaker":"Galen Low","startTime":1985.3899999999999,"endTime":1988.09,"body":"that like even board members."},{"speaker":"Galen Low","startTime":1988.814,"endTime":1990.674,"body":"They come in all different"},{"speaker":"Galen Low","startTime":1988.814,"endTime":1990.674,"body":"shapes and sizes."},{"speaker":"Galen Low","startTime":1990.674,"endTime":1993.495,"body":"They're equally vulnerable to"},{"speaker":"Galen Low","startTime":1990.674,"endTime":1993.495,"body":"peer pressure and optics and"},{"speaker":"Galen Low","startTime":1993.495,"endTime":1994.904,"body":"just not wanting to fall behind."},{"speaker":"Galen Low","startTime":1995.084,"endTime":1997.964,"body":"So getting into the brass tacks,"},{"speaker":"Galen Low","startTime":1995.084,"endTime":1997.964,"body":"like what are some methods you"},{"speaker":"Galen Low","startTime":1998.0249999999999,"endTime":2001.414,"body":"have used for getting multiple"},{"speaker":"Galen Low","startTime":1998.0249999999999,"endTime":2001.414,"body":"levels of an organization"},{"speaker":"Galen Low","startTime":2001.414,"endTime":2004.234,"body":"aligned on things like AI"},{"speaker":"Galen Low","startTime":2001.414,"endTime":2004.234,"body":"readiness, when not everyone"},{"speaker":"Galen Low","startTime":2004.234,"endTime":2006.844,"body":"is starting from the same level"},{"speaker":"Galen Low","startTime":2004.234,"endTime":2006.844,"body":"of understanding and like how"},{"speaker":"Galen Low","startTime":2006.844,"endTime":2009.904,"body":"do you cut through that, like"},{"speaker":"Galen Low","startTime":2006.844,"endTime":2009.904,"body":"performative confidence, right?"},{"speaker":"Galen Low","startTime":2009.904,"endTime":2012.7839999999999,"body":"The showiness and get to that"},{"speaker":"Galen Low","startTime":2009.904,"endTime":2012.7839999999999,"body":"like messy middle to figure"},{"speaker":"Galen Low","startTime":2012.7839999999999,"endTime":2013.924,"body":"out what's actually going on."},{"speaker":"JoAnn Stonier","startTime":2014.2839999999999,"endTime":2016.324,"body":"Hopefully"},{"speaker":"JoAnn Stonier","startTime":2014.2839999999999,"endTime":2016.324,"body":"we're getting through that"},{"speaker":"JoAnn Stonier","startTime":2016.324,"endTime":2020.584,"body":"performative moment, but in"},{"speaker":"JoAnn Stonier","startTime":2016.324,"endTime":2020.584,"body":"some ways I think we are for"},{"speaker":"JoAnn Stonier","startTime":2020.735,"endTime":2023.885,"body":"generative AI, I think we're"},{"speaker":"JoAnn Stonier","startTime":2020.735,"endTime":2023.885,"body":"still at a semi performative"},{"speaker":"JoAnn Stonier","startTime":2023.885,"endTime":2025.28,"body":"moment for AG agentic AI."},{"speaker":"JoAnn Stonier","startTime":2026.314,"endTime":2030.215,"body":"But I think that the C-suite,"},{"speaker":"JoAnn Stonier","startTime":2026.314,"endTime":2030.215,"body":"and I'll include, you know,"},{"speaker":"JoAnn Stonier","startTime":2030.215,"endTime":2035.0149999999999,"body":"kind of heads of large"},{"speaker":"JoAnn Stonier","startTime":2030.215,"endTime":2035.0149999999999,"body":"functions, CFOs, CHROs, chief"},{"speaker":"JoAnn Stonier","startTime":2035.0149999999999,"endTime":2037.564,"body":"marketing officers, the CEO"},{"speaker":"JoAnn Stonier","startTime":2035.0149999999999,"endTime":2037.564,"body":"as well, I think they have"},{"speaker":"JoAnn Stonier","startTime":2037.564,"endTime":2040.235,"body":"a heavy desire to learn"},{"speaker":"JoAnn Stonier","startTime":2037.564,"endTime":2040.235,"body":"everything so that they can"},{"speaker":"JoAnn Stonier","startTime":2040.2939999999999,"endTime":2042.125,"body":"do their leadership jobs well."},{"speaker":"JoAnn Stonier","startTime":2042.125,"endTime":2042.135,"body":"Right."},{"speaker":"JoAnn Stonier","startTime":2042.589,"endTime":2045.769,"body":"I think they do need to"},{"speaker":"JoAnn Stonier","startTime":2042.589,"endTime":2045.769,"body":"have an understanding of"},{"speaker":"JoAnn Stonier","startTime":2045.769,"endTime":2047.4189999999999,"body":"how things work, right?"},{"speaker":"JoAnn Stonier","startTime":2047.539,"endTime":2050.15,"body":"I don't know that they ever"},{"speaker":"JoAnn Stonier","startTime":2047.539,"endTime":2050.15,"body":"needed to code in those jobs."},{"speaker":"JoAnn Stonier","startTime":2050.15,"endTime":2051.7090000000003,"body":"Notice I didn't"},{"speaker":"JoAnn Stonier","startTime":2050.15,"endTime":2051.7090000000003,"body":"say the CTO, right?"},{"speaker":"JoAnn Stonier","startTime":2051.89,"endTime":2055.37,"body":"But they need to know how"},{"speaker":"JoAnn Stonier","startTime":2051.89,"endTime":2055.37,"body":"technology supported their"},{"speaker":"JoAnn Stonier","startTime":2055.37,"endTime":2058.219,"body":"functions, their companies,"},{"speaker":"JoAnn Stonier","startTime":2055.37,"endTime":2058.219,"body":"their firms, and then as a"},{"speaker":"JoAnn Stonier","startTime":2058.219,"endTime":2060.199,"body":"board member, depending upon"},{"speaker":"JoAnn Stonier","startTime":2058.219,"endTime":2060.199,"body":"your background, 'cause you"},{"speaker":"JoAnn Stonier","startTime":2060.2290000000003,"endTime":2063.14,"body":"usually are one of those"},{"speaker":"JoAnn Stonier","startTime":2060.2290000000003,"endTime":2063.14,"body":"positions you come in to"},{"speaker":"JoAnn Stonier","startTime":2063.14,"endTime":2066.649,"body":"perform as an advisor to the"},{"speaker":"JoAnn Stonier","startTime":2063.14,"endTime":2066.649,"body":"firm that you're on the board."},{"speaker":"JoAnn Stonier","startTime":2066.955,"endTime":2069.895,"body":"What I'm finding in some of"},{"speaker":"JoAnn Stonier","startTime":2066.955,"endTime":2069.895,"body":"the work that I'm doing with"},{"speaker":"JoAnn Stonier","startTime":2069.895,"endTime":2073.1040000000003,"body":"the Cantelli group, where I'm"},{"speaker":"JoAnn Stonier","startTime":2069.895,"endTime":2073.1040000000003,"body":"an executive advisor, is that,"},{"speaker":"JoAnn Stonier","startTime":2073.1650000000004,"endTime":2075.8650000000002,"body":"you know, board members, we"},{"speaker":"JoAnn Stonier","startTime":2073.1650000000004,"endTime":2075.8650000000002,"body":"did a board workshop back in"},{"speaker":"JoAnn Stonier","startTime":2075.8650000000002,"endTime":2080.0640000000003,"body":"December, and board members"},{"speaker":"JoAnn Stonier","startTime":2075.8650000000002,"endTime":2080.0640000000003,"body":"really are starved to have"},{"speaker":"JoAnn Stonier","startTime":2080.0640000000003,"endTime":2081.804,"body":"some baseline understanding."},{"speaker":"JoAnn Stonier","startTime":2081.9550000000004,"endTime":2083.6040000000003,"body":"So how is an agent created?"},{"speaker":"JoAnn Stonier","startTime":2083.695,"endTime":2084.7450000000003,"body":"How easy is it?"},{"speaker":"JoAnn Stonier","startTime":2084.8940000000002,"endTime":2086.005,"body":"What can it do?"},{"speaker":"JoAnn Stonier","startTime":2086.125,"endTime":2088.8250000000003,"body":"What do you mean that Waymo's,"},{"speaker":"JoAnn Stonier","startTime":2086.125,"endTime":2088.8250000000003,"body":"a series of agents like."},{"speaker":"JoAnn Stonier","startTime":2088.9990000000003,"endTime":2091.759,"body":"Having the ability for"},{"speaker":"JoAnn Stonier","startTime":2088.9990000000003,"endTime":2091.759,"body":"a safe space, for a safe"},{"speaker":"JoAnn Stonier","startTime":2091.759,"endTime":2096.1690000000003,"body":"conversation so that they can"},{"speaker":"JoAnn Stonier","startTime":2091.759,"endTime":2096.1690000000003,"body":"have enough information to"},{"speaker":"JoAnn Stonier","startTime":2096.1690000000003,"endTime":2098.57,"body":"engage with their organization."},{"speaker":"JoAnn Stonier","startTime":2098.809,"endTime":2100.969,"body":"And I think that, you know,"},{"speaker":"JoAnn Stonier","startTime":2098.809,"endTime":2100.969,"body":"we started out with a lot"},{"speaker":"JoAnn Stonier","startTime":2100.969,"endTime":2104.2690000000002,"body":"of baseline AI training for"},{"speaker":"JoAnn Stonier","startTime":2100.969,"endTime":2104.2690000000002,"body":"everybody in the organization."},{"speaker":"JoAnn Stonier","startTime":2104.36,"endTime":2106.309,"body":"I think what's happening now is."},{"speaker":"JoAnn Stonier","startTime":2106.4950000000003,"endTime":2107.905,"body":"Everybody's beginning"},{"speaker":"JoAnn Stonier","startTime":2106.4950000000003,"endTime":2107.905,"body":"to understand that they"},{"speaker":"JoAnn Stonier","startTime":2107.905,"endTime":2111.684,"body":"have a role to play in"},{"speaker":"JoAnn Stonier","startTime":2107.905,"endTime":2111.684,"body":"AI transformation, right?"},{"speaker":"JoAnn Stonier","startTime":2111.8940000000002,"endTime":2115.465,"body":"HR is gonna need to figure out"},{"speaker":"JoAnn Stonier","startTime":2111.8940000000002,"endTime":2115.465,"body":"the organization implications,"},{"speaker":"JoAnn Stonier","startTime":2115.4950000000003,"endTime":2118.6150000000002,"body":"and they're using AI to"},{"speaker":"JoAnn Stonier","startTime":2115.4950000000003,"endTime":2118.6150000000002,"body":"manage the talent pipeline,"},{"speaker":"JoAnn Stonier","startTime":2118.795,"endTime":2121.675,"body":"but now to create like"},{"speaker":"JoAnn Stonier","startTime":2118.795,"endTime":2121.675,"body":"talent inventories, right?"},{"speaker":"JoAnn Stonier","startTime":2121.675,"endTime":2124.764,"body":"And understand skill sets and"},{"speaker":"JoAnn Stonier","startTime":2121.675,"endTime":2124.764,"body":"understand who do they have."},{"speaker":"JoAnn Stonier","startTime":2124.764,"endTime":2127.885,"body":"And now if this is the talent"},{"speaker":"JoAnn Stonier","startTime":2124.764,"endTime":2127.885,"body":"and skills inventory we have"},{"speaker":"JoAnn Stonier","startTime":2127.885,"endTime":2129.835,"body":"today, what do we need tomorrow?"},{"speaker":"JoAnn Stonier","startTime":2129.8650000000002,"endTime":2131.905,"body":"Like that's the strategic shift."},{"speaker":"JoAnn Stonier","startTime":2132.145,"endTime":2135.175,"body":"But AI is now part and"},{"speaker":"JoAnn Stonier","startTime":2132.145,"endTime":2135.175,"body":"parcel of the tools."},{"speaker":"JoAnn Stonier","startTime":2135.4590000000003,"endTime":2137.349,"body":"Embedded in an HR"},{"speaker":"JoAnn Stonier","startTime":2135.4590000000003,"endTime":2137.349,"body":"function, right?"},{"speaker":"JoAnn Stonier","startTime":2137.349,"endTime":2140.5890000000004,"body":"So these are the exciting"},{"speaker":"JoAnn Stonier","startTime":2137.349,"endTime":2140.5890000000004,"body":"changes, but I think the"},{"speaker":"JoAnn Stonier","startTime":2140.5890000000004,"endTime":2142.78,"body":"heads need to understand it."},{"speaker":"JoAnn Stonier","startTime":2142.9590000000003,"endTime":2145.2090000000003,"body":"I think the folks in the"},{"speaker":"JoAnn Stonier","startTime":2142.9590000000003,"endTime":2145.2090000000003,"body":"trenches need to understand it."},{"speaker":"JoAnn Stonier","startTime":2145.2090000000003,"endTime":2148.4500000000003,"body":"And certainly the ability"},{"speaker":"JoAnn Stonier","startTime":2145.2090000000003,"endTime":2148.4500000000003,"body":"to supervise it means"},{"speaker":"JoAnn Stonier","startTime":2148.4500000000003,"endTime":2149.559,"body":"you must understand it."},{"speaker":"JoAnn Stonier","startTime":2149.559,"endTime":2152.11,"body":"And I think that's"},{"speaker":"JoAnn Stonier","startTime":2149.559,"endTime":2152.11,"body":"still a messy middle."},{"speaker":"JoAnn Stonier","startTime":2152.3790000000004,"endTime":2153.6650000000004,"body":"So why do I say that?"},{"speaker":"JoAnn Stonier","startTime":2154.395,"endTime":2156.645,"body":"In order to govern"},{"speaker":"JoAnn Stonier","startTime":2154.395,"endTime":2156.645,"body":"this well, right."},{"speaker":"JoAnn Stonier","startTime":2156.764,"endTime":2159.735,"body":"It means that, and typically"},{"speaker":"JoAnn Stonier","startTime":2156.764,"endTime":2159.735,"body":"we still do hierarchical"},{"speaker":"JoAnn Stonier","startTime":2159.735,"endTime":2162.674,"body":"governance in most firms in"},{"speaker":"JoAnn Stonier","startTime":2159.735,"endTime":2162.674,"body":"the United States, right?"},{"speaker":"JoAnn Stonier","startTime":2162.674,"endTime":2165.554,"body":"So your team is in there and"},{"speaker":"JoAnn Stonier","startTime":2162.674,"endTime":2165.554,"body":"they're building products,"},{"speaker":"JoAnn Stonier","startTime":2165.554,"endTime":2167.8340000000003,"body":"and then they hit a speed"},{"speaker":"JoAnn Stonier","startTime":2165.554,"endTime":2167.8340000000003,"body":"bump and there's disagreement."},{"speaker":"JoAnn Stonier","startTime":2167.985,"endTime":2170.895,"body":"So I'm gonna go to my"},{"speaker":"JoAnn Stonier","startTime":2167.985,"endTime":2170.895,"body":"next command, right?"},{"speaker":"JoAnn Stonier","startTime":2171.0440000000003,"endTime":2173.235,"body":"And it's about an agent"},{"speaker":"JoAnn Stonier","startTime":2171.0440000000003,"endTime":2173.235,"body":"that we're building,"},{"speaker":"JoAnn Stonier","startTime":2173.355,"endTime":2176.264,"body":"and HR has one view, and"},{"speaker":"JoAnn Stonier","startTime":2173.355,"endTime":2176.264,"body":"marketing has another view."},{"speaker":"JoAnn Stonier","startTime":2176.445,"endTime":2177.674,"body":"And now we need the."},{"speaker":"JoAnn Stonier","startTime":2177.735,"endTime":2179.985,"body":"Managers or leaders, right?"},{"speaker":"JoAnn Stonier","startTime":2179.985,"endTime":2183.105,"body":"And they can be anywhere in"},{"speaker":"JoAnn Stonier","startTime":2179.985,"endTime":2183.105,"body":"the chain to make a decision."},{"speaker":"JoAnn Stonier","startTime":2183.434,"endTime":2185.565,"body":"Can they make that decision?"},{"speaker":"JoAnn Stonier","startTime":2185.6240000000003,"endTime":2188.0840000000003,"body":"Is where I think there's"},{"speaker":"JoAnn Stonier","startTime":2185.6240000000003,"endTime":2188.0840000000003,"body":"still a gap, right?"},{"speaker":"JoAnn Stonier","startTime":2188.174,"endTime":2190.304,"body":"Because they're each gonna"},{"speaker":"JoAnn Stonier","startTime":2188.174,"endTime":2190.304,"body":"rely on their person."},{"speaker":"JoAnn Stonier","startTime":2190.5750000000003,"endTime":2191.174,"body":"Okay?"},{"speaker":"JoAnn Stonier","startTime":2191.264,"endTime":2192.945,"body":"But their people can't agree."},{"speaker":"JoAnn Stonier","startTime":2192.945,"endTime":2194.8650000000002,"body":"So how is those"},{"speaker":"JoAnn Stonier","startTime":2192.945,"endTime":2194.8650000000002,"body":"decisions being made?"},{"speaker":"JoAnn Stonier","startTime":2194.954,"endTime":2196.695,"body":"That's the governance"},{"speaker":"JoAnn Stonier","startTime":2194.954,"endTime":2196.695,"body":"moment and that's the"},{"speaker":"JoAnn Stonier","startTime":2196.695,"endTime":2197.8340000000003,"body":"training moment, right?"},{"speaker":"JoAnn Stonier","startTime":2197.924,"endTime":2199.9640000000004,"body":"That I think we're"},{"speaker":"JoAnn Stonier","startTime":2197.924,"endTime":2199.9640000000004,"body":"still in right now."},{"speaker":"Galen Low","startTime":2200.259,"endTime":2202.509,"body":"I like that framing"},{"speaker":"Galen Low","startTime":2200.259,"endTime":2202.509,"body":"and like, I think it sometimes"},{"speaker":"Galen Low","startTime":2202.509,"endTime":2205.719,"body":"gets brushed to the side,"},{"speaker":"Galen Low","startTime":2202.509,"endTime":2205.719,"body":"the immense pressure that"},{"speaker":"Galen Low","startTime":2206.0800000000004,"endTime":2207.61,"body":"leadership teams take on."},{"speaker":"Galen Low","startTime":2207.6690000000003,"endTime":2210.07,"body":"I'm thinking of our Chief"},{"speaker":"Galen Low","startTime":2207.6690000000003,"endTime":2210.07,"body":"Operating Officer, Phil."},{"speaker":"Galen Low","startTime":2210.19,"endTime":2212.799,"body":"You know, it is common to"},{"speaker":"Galen Low","startTime":2210.19,"endTime":2212.799,"body":"hear the comments internally."},{"speaker":"Galen Low","startTime":2212.799,"endTime":2214.509,"body":"They're like, I don't"},{"speaker":"Galen Low","startTime":2212.799,"endTime":2214.509,"body":"know how Phil knows so"},{"speaker":"Galen Low","startTime":2214.509,"endTime":2215.8300000000004,"body":"much about so much stuff."},{"speaker":"Galen Low","startTime":2216.21,"endTime":2217.77,"body":"Then has an opinion on it all."},{"speaker":"Galen Low","startTime":2217.889,"endTime":2221.46,"body":"And you know, I kind of unpacked"},{"speaker":"Galen Low","startTime":2217.889,"endTime":2221.46,"body":"his flow of like how he stays"},{"speaker":"Galen Low","startTime":2221.46,"endTime":2223.77,"body":"informed and you know, it's"},{"speaker":"Galen Low","startTime":2221.46,"endTime":2223.77,"body":"like a, it's a digest, right?"},{"speaker":"Galen Low","startTime":2223.77,"endTime":2225.36,"body":"You kinda like, it's a"},{"speaker":"Galen Low","startTime":2223.77,"endTime":2225.36,"body":"flow of information and"},{"speaker":"Galen Low","startTime":2225.36,"endTime":2226.469,"body":"like from trusted sources."},{"speaker":"Galen Low","startTime":2226.5890000000004,"endTime":2227.82,"body":"And then you get"},{"speaker":"Galen Low","startTime":2226.5890000000004,"endTime":2227.82,"body":"into this territory."},{"speaker":"Galen Low","startTime":2227.82,"endTime":2230.52,"body":"You had mentioned, you know,"},{"speaker":"Galen Low","startTime":2227.82,"endTime":2230.52,"body":"coding and A CTO and maybe"},{"speaker":"Galen Low","startTime":2230.52,"endTime":2233.5800000000004,"body":"not any other C-suite leaders"},{"speaker":"Galen Low","startTime":2230.52,"endTime":2233.5800000000004,"body":"necessarily needing to code."},{"speaker":"Galen Low","startTime":2233.5800000000004,"endTime":2235.77,"body":"But then you also mentioned"},{"speaker":"Galen Low","startTime":2233.5800000000004,"endTime":2235.77,"body":"like, what does it take"},{"speaker":"Galen Low","startTime":2235.77,"endTime":2236.61,"body":"to create an agent?"},{"speaker":"Galen Low","startTime":2236.61,"endTime":2238.559,"body":"It's like this kind of"},{"speaker":"Galen Low","startTime":2236.61,"endTime":2238.559,"body":"weird middle ground."},{"speaker":"Galen Low","startTime":2238.679,"endTime":2240.48,"body":"Like, it's like a no man's land."},{"speaker":"Galen Low","startTime":2240.599,"endTime":2243.6600000000003,"body":"It's purgatory between"},{"speaker":"Galen Low","startTime":2240.599,"endTime":2243.6600000000003,"body":"automation and building"},{"speaker":"Galen Low","startTime":2243.6600000000003,"endTime":2244.2000000000003,"body":"an application."},{"speaker":"JoAnn Stonier","startTime":2244.48,"endTime":2247.03,"body":"Chances are, in"},{"speaker":"JoAnn Stonier","startTime":2244.48,"endTime":2247.03,"body":"the past, all the coding was"},{"speaker":"JoAnn Stonier","startTime":2247.03,"endTime":2249.309,"body":"done in the CTO's team, right?"},{"speaker":"JoAnn Stonier","startTime":2249.309,"endTime":2252.4,"body":"Very little coding was"},{"speaker":"JoAnn Stonier","startTime":2249.309,"endTime":2252.4,"body":"done in the CHRO's team."},{"speaker":"JoAnn Stonier","startTime":2252.5800000000004,"endTime":2256.09,"body":"The challenge is now agents"},{"speaker":"JoAnn Stonier","startTime":2252.5800000000004,"endTime":2256.09,"body":"may be in the CTO's team and"},{"speaker":"JoAnn Stonier","startTime":2256.09,"endTime":2260.77,"body":"in the CHRO's team, and so"},{"speaker":"JoAnn Stonier","startTime":2256.09,"endTime":2260.77,"body":"that's why the CHRO needs to"},{"speaker":"JoAnn Stonier","startTime":2260.77,"endTime":2264.34,"body":"understand what is an agent,"},{"speaker":"JoAnn Stonier","startTime":2260.77,"endTime":2264.34,"body":"how is it created, and everybody"},{"speaker":"JoAnn Stonier","startTime":2264.34,"endTime":2267.94,"body":"needs to get involved in"},{"speaker":"JoAnn Stonier","startTime":2264.34,"endTime":2267.94,"body":"those design decisions because"},{"speaker":"JoAnn Stonier","startTime":2267.94,"endTime":2271.809,"body":"all of a sudden it's like,"},{"speaker":"JoAnn Stonier","startTime":2267.94,"endTime":2271.809,"body":"wait a minute, an HR agent."},{"speaker":"JoAnn Stonier","startTime":2272.264,"endTime":2275.1150000000002,"body":"Is gonna see, I'm gonna"},{"speaker":"JoAnn Stonier","startTime":2272.264,"endTime":2275.1150000000002,"body":"argue sensitive data"},{"speaker":"JoAnn Stonier","startTime":2275.1150000000002,"endTime":2276.735,"body":"about employees, right?"},{"speaker":"JoAnn Stonier","startTime":2276.974,"endTime":2278.085,"body":"Who has access to that?"},{"speaker":"JoAnn Stonier","startTime":2278.295,"endTime":2280.724,"body":"What agent can see"},{"speaker":"JoAnn Stonier","startTime":2278.295,"endTime":2280.724,"body":"what data, right?"},{"speaker":"JoAnn Stonier","startTime":2280.934,"endTime":2283.125,"body":"You know, in all"},{"speaker":"JoAnn Stonier","startTime":2280.934,"endTime":2283.125,"body":"of these decisions."},{"speaker":"JoAnn Stonier","startTime":2283.215,"endTime":2288.885,"body":"And that's where an HR officer"},{"speaker":"JoAnn Stonier","startTime":2283.215,"endTime":2288.885,"body":"must get engaged in ways that"},{"speaker":"JoAnn Stonier","startTime":2288.885,"endTime":2292.965,"body":"he or she may have never been"},{"speaker":"JoAnn Stonier","startTime":2288.885,"endTime":2292.965,"body":"engaged in previous versions"},{"speaker":"JoAnn Stonier","startTime":2292.965,"endTime":2298.275,"body":"of technology other than a user"},{"speaker":"JoAnn Stonier","startTime":2292.965,"endTime":2298.275,"body":"and maybe a designer in tandem"},{"speaker":"JoAnn Stonier","startTime":2298.275,"endTime":2300.195,"body":"with a technology colleague."},{"speaker":"JoAnn Stonier","startTime":2300.509,"endTime":2303.509,"body":"That is the difference in"},{"speaker":"JoAnn Stonier","startTime":2300.509,"endTime":2303.509,"body":"this democratization moments."},{"speaker":"Galen Low","startTime":2303.7490000000003,"endTime":2305.759,"body":"It's very interesting"},{"speaker":"Galen Low","startTime":2303.7490000000003,"endTime":2305.759,"body":"about what you mentioned about"},{"speaker":"Galen Low","startTime":2305.759,"endTime":2308.94,"body":"like the hierarchical model"},{"speaker":"Galen Low","startTime":2305.759,"endTime":2308.94,"body":"versus something that maybe is"},{"speaker":"Galen Low","startTime":2308.94,"endTime":2311.82,"body":"a bit flatter and like, I don't"},{"speaker":"Galen Low","startTime":2308.94,"endTime":2311.82,"body":"know, do you see like a lot of"},{"speaker":"Galen Low","startTime":2311.82,"endTime":2315.2400000000002,"body":"tension across leadership teams"},{"speaker":"Galen Low","startTime":2311.82,"endTime":2315.2400000000002,"body":"from the work you're doing as"},{"speaker":"Galen Low","startTime":2315.2400000000002,"endTime":2318.36,"body":"an advisor where Yeah, it used"},{"speaker":"Galen Low","startTime":2315.2400000000002,"endTime":2318.36,"body":"to be that shared service."},{"speaker":"Galen Low","startTime":2318.36,"endTime":2320.239,"body":"You know, in a way it's"},{"speaker":"Galen Low","startTime":2318.36,"endTime":2320.239,"body":"like you take it to the CTO."},{"speaker":"Galen Low","startTime":2320.239,"endTime":2321.9590000000003,"body":"CTO has its own resources."},{"speaker":"Galen Low","startTime":2322.049,"endTime":2324.15,"body":"They have their workflow"},{"speaker":"Galen Low","startTime":2322.049,"endTime":2324.15,"body":"and their way of sort"},{"speaker":"Galen Low","startTime":2324.15,"endTime":2326.07,"body":"of maintaining, you"},{"speaker":"Galen Low","startTime":2324.15,"endTime":2326.07,"body":"know, governance and"},{"speaker":"Galen Low","startTime":2326.07,"endTime":2327.4500000000003,"body":"privacy and security."},{"speaker":"Galen Low","startTime":2327.639,"endTime":2329.2900000000004,"body":"But now it's kind of"},{"speaker":"Galen Low","startTime":2327.639,"endTime":2329.2900000000004,"body":"happening everywhere."},{"speaker":"Galen Low","startTime":2329.349,"endTime":2330.88,"body":"Like you said, everyone"},{"speaker":"Galen Low","startTime":2329.349,"endTime":2330.88,"body":"has a role to play in"},{"speaker":"Galen Low","startTime":2330.88,"endTime":2333.9100000000003,"body":"AI transformation, but"},{"speaker":"Galen Low","startTime":2330.88,"endTime":2333.9100000000003,"body":"literally as a result, AI"},{"speaker":"Galen Low","startTime":2333.9100000000003,"endTime":2336.28,"body":"transformation is happening"},{"speaker":"Galen Low","startTime":2333.9100000000003,"endTime":2336.28,"body":"everywhere in the organization."},{"speaker":"Galen Low","startTime":2336.4,"endTime":2339.429,"body":"Are you seeing a lot of conflict"},{"speaker":"Galen Low","startTime":2336.4,"endTime":2339.429,"body":"maybe between some of the"},{"speaker":"Galen Low","startTime":2339.429,"endTime":2343.2400000000002,"body":"usual fiefdoms of power around"},{"speaker":"Galen Low","startTime":2339.429,"endTime":2343.2400000000002,"body":"technology and things like HR"},{"speaker":"Galen Low","startTime":2343.2400000000002,"endTime":2344.2900000000004,"body":"and things like operations?"},{"speaker":"JoAnn Stonier","startTime":2344.6200000000003,"endTime":2347.98,"body":"I'm not seeing"},{"speaker":"JoAnn Stonier","startTime":2344.6200000000003,"endTime":2347.98,"body":"conflict yet, but I do think"},{"speaker":"JoAnn Stonier","startTime":2347.98,"endTime":2351.34,"body":"there's transformation coming"},{"speaker":"JoAnn Stonier","startTime":2347.98,"endTime":2351.34,"body":"to our organization structures,"},{"speaker":"JoAnn Stonier","startTime":2351.55,"endTime":2353.71,"body":"and I do think agents are"},{"speaker":"JoAnn Stonier","startTime":2351.55,"endTime":2353.71,"body":"gonna cause some of this."},{"speaker":"JoAnn Stonier","startTime":2353.71,"endTime":2355.809,"body":"'cause right now everybody"},{"speaker":"JoAnn Stonier","startTime":2353.71,"endTime":2355.809,"body":"thinks of agents as like"},{"speaker":"JoAnn Stonier","startTime":2355.809,"endTime":2359.38,"body":"customer service agents,"},{"speaker":"JoAnn Stonier","startTime":2355.809,"endTime":2359.38,"body":"but eventually the ability"},{"speaker":"JoAnn Stonier","startTime":2359.38,"endTime":2362.8,"body":"to have an agent be"},{"speaker":"JoAnn Stonier","startTime":2359.38,"endTime":2362.8,"body":"part of your workforce."},{"speaker":"JoAnn Stonier","startTime":2362.8,"endTime":2363.13,"body":"Right."},{"speaker":"JoAnn Stonier","startTime":2363.219,"endTime":2365.889,"body":"I was at a seminar where"},{"speaker":"JoAnn Stonier","startTime":2363.219,"endTime":2365.889,"body":"somebody said, the current"},{"speaker":"JoAnn Stonier","startTime":2365.889,"endTime":2368.65,"body":"generation of leaders is"},{"speaker":"JoAnn Stonier","startTime":2365.889,"endTime":2368.65,"body":"the last set of leaders"},{"speaker":"JoAnn Stonier","startTime":2368.65,"endTime":2371.559,"body":"that will have carbon"},{"speaker":"JoAnn Stonier","startTime":2368.65,"endTime":2371.559,"body":"based employees only."},{"speaker":"JoAnn Stonier","startTime":2371.559,"endTime":2372.46,"body":"And I was like, what?"},{"speaker":"JoAnn Stonier","startTime":2372.46,"endTime":2373.1200000000003,"body":"And I was like, oh."},{"speaker":"JoAnn Stonier","startTime":2373.27,"endTime":2374.02,"body":"In humans."},{"speaker":"JoAnn Stonier","startTime":2374.02,"endTime":2374.559,"body":"Okay?"},{"speaker":"JoAnn Stonier","startTime":2374.6200000000003,"endTime":2378.82,"body":"Very fancy way of saying we"},{"speaker":"JoAnn Stonier","startTime":2374.6200000000003,"endTime":2378.82,"body":"will have an agentic hybrid"},{"speaker":"JoAnn Stonier","startTime":2379.0,"endTime":2382.299,"body":"workforce, and if that's"},{"speaker":"JoAnn Stonier","startTime":2379.0,"endTime":2382.299,"body":"the case, okay, where are"},{"speaker":"JoAnn Stonier","startTime":2382.299,"endTime":2385.4500000000003,"body":"we drawing lines when agents"},{"speaker":"JoAnn Stonier","startTime":2382.299,"endTime":2385.4500000000003,"body":"are designed to learn,"},{"speaker":"JoAnn Stonier","startTime":2385.8390000000004,"endTime":2387.25,"body":"okay, they're gonna learn."},{"speaker":"JoAnn Stonier","startTime":2387.4,"endTime":2390.0400000000004,"body":"If we don't design the"},{"speaker":"JoAnn Stonier","startTime":2387.4,"endTime":2390.0400000000004,"body":"boundaries in accordance"},{"speaker":"JoAnn Stonier","startTime":2390.0400000000004,"endTime":2392.6200000000003,"body":"with the current org"},{"speaker":"JoAnn Stonier","startTime":2390.0400000000004,"endTime":2392.6200000000003,"body":"structure, they will do"},{"speaker":"JoAnn Stonier","startTime":2392.6200000000003,"endTime":2395.7400000000002,"body":"things that they don't know"},{"speaker":"JoAnn Stonier","startTime":2392.6200000000003,"endTime":2395.7400000000002,"body":"the difference between HR and"},{"speaker":"JoAnn Stonier","startTime":2395.7400000000002,"endTime":2397.5400000000004,"body":"marketing and finance, right?"},{"speaker":"JoAnn Stonier","startTime":2397.5400000000004,"endTime":2399.5800000000004,"body":"But they're gonna"},{"speaker":"JoAnn Stonier","startTime":2397.5400000000004,"endTime":2399.5800000000004,"body":"do tasks, right?"},{"speaker":"JoAnn Stonier","startTime":2399.5800000000004,"endTime":2401.98,"body":"So if they are goal"},{"speaker":"JoAnn Stonier","startTime":2399.5800000000004,"endTime":2401.98,"body":"and task oriented."},{"speaker":"JoAnn Stonier","startTime":2402.514,"endTime":2406.264,"body":"Then how do we look at what's"},{"speaker":"JoAnn Stonier","startTime":2402.514,"endTime":2406.264,"body":"efficient and what makes sense?"},{"speaker":"JoAnn Stonier","startTime":2406.2940000000003,"endTime":2410.554,"body":"'cause maybe one agent should"},{"speaker":"JoAnn Stonier","startTime":2406.2940000000003,"endTime":2410.554,"body":"serve two current functions."},{"speaker":"JoAnn Stonier","startTime":2410.735,"endTime":2413.0440000000003,"body":"But I do think there will"},{"speaker":"JoAnn Stonier","startTime":2410.735,"endTime":2413.0440000000003,"body":"be blurred lines and there"},{"speaker":"JoAnn Stonier","startTime":2413.0750000000003,"endTime":2417.724,"body":"will be a new look and feel"},{"speaker":"JoAnn Stonier","startTime":2413.0750000000003,"endTime":2417.724,"body":"to some organizations where"},{"speaker":"JoAnn Stonier","startTime":2417.724,"endTime":2420.9640000000004,"body":"traditionally something was"},{"speaker":"JoAnn Stonier","startTime":2417.724,"endTime":2420.9640000000004,"body":"done in one area, it might move."},{"speaker":"JoAnn Stonier","startTime":2420.9640000000004,"endTime":2421.264,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":2421.264,"endTime":2423.6650000000004,"body":"So I do think there's"},{"speaker":"JoAnn Stonier","startTime":2421.264,"endTime":2423.6650000000004,"body":"an organizational."},{"speaker":"JoAnn Stonier","startTime":2423.8740000000003,"endTime":2427.1150000000002,"body":"Redesign moment, not"},{"speaker":"JoAnn Stonier","startTime":2423.8740000000003,"endTime":2427.1150000000002,"body":"immediately, but I do"},{"speaker":"JoAnn Stonier","startTime":2427.1150000000002,"endTime":2429.485,"body":"think we're gonna see that"},{"speaker":"JoAnn Stonier","startTime":2427.1150000000002,"endTime":2429.485,"body":"heat start happening in"},{"speaker":"JoAnn Stonier","startTime":2429.485,"endTime":2430.5040000000004,"body":"the pretty near future."},{"speaker":"Galen Low","startTime":2430.775,"endTime":2434.3740000000003,"body":"Actually, maybe we"},{"speaker":"Galen Low","startTime":2430.775,"endTime":2434.3740000000003,"body":"can use it as our example for"},{"speaker":"Galen Low","startTime":2434.4640000000004,"endTime":2435.695,"body":"the sort of future question."},{"speaker":"Galen Low","startTime":2435.695,"endTime":2437.315,"body":"I was gonna ask you"},{"speaker":"Galen Low","startTime":2435.695,"endTime":2437.315,"body":"about the future."},{"speaker":"Galen Low","startTime":2437.434,"endTime":2440.434,"body":"This is probably a"},{"speaker":"Galen Low","startTime":2437.434,"endTime":2440.434,"body":"great spot to zero in."},{"speaker":"Galen Low","startTime":2440.5840000000003,"endTime":2443.4950000000003,"body":"We've been talking about,"},{"speaker":"Galen Low","startTime":2440.5840000000003,"endTime":2443.4950000000003,"body":"you know, talent sort"},{"speaker":"Galen Low","startTime":2443.4950000000003,"endTime":2446.7940000000003,"body":"of databases and mapping"},{"speaker":"Galen Low","startTime":2443.4950000000003,"endTime":2446.7940000000003,"body":"and understanding skills."},{"speaker":"Galen Low","startTime":2446.7940000000003,"endTime":2448.804,"body":"Not necessarily just"},{"speaker":"Galen Low","startTime":2446.7940000000003,"endTime":2448.804,"body":"roles we've been talking"},{"speaker":"Galen Low","startTime":2448.804,"endTime":2451.235,"body":"about, hierarchical,"},{"speaker":"Galen Low","startTime":2448.804,"endTime":2451.235,"body":"maybe flattening that out."},{"speaker":"Galen Low","startTime":2451.235,"endTime":2452.914,"body":"Everyone's involved"},{"speaker":"Galen Low","startTime":2451.235,"endTime":2452.914,"body":"in AI transformation."},{"speaker":"Galen Low","startTime":2453.0040000000004,"endTime":2455.525,"body":"Organizations are going to"},{"speaker":"Galen Low","startTime":2453.0040000000004,"endTime":2455.525,"body":"have to deal with the fact that"},{"speaker":"Galen Low","startTime":2455.525,"endTime":2458.764,"body":"not all of their employees or"},{"speaker":"Galen Low","startTime":2455.525,"endTime":2458.764,"body":"workers, I guess, are going"},{"speaker":"Galen Low","startTime":2458.764,"endTime":2460.2940000000003,"body":"to be carbon based life forms."},{"speaker":"Galen Low","startTime":2460.2940000000003,"endTime":2460.684,"body":"Humans."},{"speaker":"Galen Low","startTime":2461.3740000000003,"endTime":2463.355,"body":"Some of them are gonna be"},{"speaker":"Galen Low","startTime":2461.3740000000003,"endTime":2463.355,"body":"agents, and to your point,"},{"speaker":"Galen Low","startTime":2463.384,"endTime":2465.065,"body":"agents just know work is work."},{"speaker":"Galen Low","startTime":2465.304,"endTime":2466.985,"body":"They're not wearing their"},{"speaker":"Galen Low","startTime":2465.304,"endTime":2466.985,"body":"marketing hat and taking"},{"speaker":"Galen Low","startTime":2466.985,"endTime":2468.664,"body":"off their marketing hat,"},{"speaker":"Galen Low","startTime":2466.985,"endTime":2468.664,"body":"putting on their HR hat."},{"speaker":"Galen Low","startTime":2468.724,"endTime":2470.704,"body":"It's just their"},{"speaker":"Galen Low","startTime":2468.724,"endTime":2470.704,"body":"understanding is different."},{"speaker":"Galen Low","startTime":2470.855,"endTime":2472.929,"body":"And I was kind of getting at"},{"speaker":"Galen Low","startTime":2470.855,"endTime":2472.929,"body":"this idea that maybe there's"},{"speaker":"Galen Low","startTime":2472.934,"endTime":2476.5840000000003,"body":"gonna be conflict now or you"},{"speaker":"Galen Low","startTime":2472.934,"endTime":2476.5840000000003,"body":"know, soon, but I guess maybe"},{"speaker":"Galen Low","startTime":2476.764,"endTime":2479.645,"body":"just in order to be effective"},{"speaker":"Galen Low","startTime":2476.764,"endTime":2479.645,"body":"when designing right this"},{"speaker":"Galen Low","startTime":2479.645,"endTime":2481.054,"body":"future when being creative."},{"speaker":"Galen Low","startTime":2481.2490000000003,"endTime":2483.23,"body":"About this future where"},{"speaker":"Galen Low","startTime":2481.2490000000003,"endTime":2483.23,"body":"we don't really know what"},{"speaker":"Galen Low","startTime":2483.23,"endTime":2484.009,"body":"it's going to be like."},{"speaker":"Galen Low","startTime":2484.099,"endTime":2486.77,"body":"How do organizations need to"},{"speaker":"Galen Low","startTime":2484.099,"endTime":2486.77,"body":"be thinking about what kind"},{"speaker":"Galen Low","startTime":2486.77,"endTime":2489.829,"body":"of collaboration is needed"},{"speaker":"Galen Low","startTime":2486.77,"endTime":2489.829,"body":"to be ready for this, like ag"},{"speaker":"Galen Low","startTime":2489.829,"endTime":2493.4590000000003,"body":"agentic hybrid workforce of the"},{"speaker":"Galen Low","startTime":2489.829,"endTime":2493.4590000000003,"body":"future, and when is too soon"},{"speaker":"Galen Low","startTime":2493.4590000000003,"endTime":2494.6600000000003,"body":"to start that collaboration?"},{"speaker":"JoAnn Stonier","startTime":2495.02,"endTime":2497.869,"body":"So I think"},{"speaker":"JoAnn Stonier","startTime":2495.02,"endTime":2497.869,"body":"collaborating, starting today"},{"speaker":"JoAnn Stonier","startTime":2497.869,"endTime":2499.039,"body":"is probably a good idea."},{"speaker":"JoAnn Stonier","startTime":2499.1600000000003,"endTime":2502.759,"body":"I think many organizations"},{"speaker":"JoAnn Stonier","startTime":2499.1600000000003,"endTime":2502.759,"body":"have started that collaboration"},{"speaker":"JoAnn Stonier","startTime":2502.94,"endTime":2507.11,"body":"around an AI governance"},{"speaker":"JoAnn Stonier","startTime":2502.94,"endTime":2507.11,"body":"council for generative AI"},{"speaker":"JoAnn Stonier","startTime":2507.11,"endTime":2509.059,"body":"or kind of predictive AI."},{"speaker":"JoAnn Stonier","startTime":2509.215,"endTime":2513.054,"body":"I think Agentic AI takes it a"},{"speaker":"JoAnn Stonier","startTime":2509.215,"endTime":2513.054,"body":"step further in that you need to"},{"speaker":"JoAnn Stonier","startTime":2513.054,"endTime":2516.3250000000003,"body":"think about what matters to your"},{"speaker":"JoAnn Stonier","startTime":2513.054,"endTime":2516.3250000000003,"body":"organization in the ways that"},{"speaker":"JoAnn Stonier","startTime":2516.3250000000003,"endTime":2519.565,"body":"you have trained your employees"},{"speaker":"JoAnn Stonier","startTime":2516.3250000000003,"endTime":2519.565,"body":"on your company values."},{"speaker":"JoAnn Stonier","startTime":2519.565,"endTime":2519.8650000000002,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":2519.925,"endTime":2522.445,"body":"Have you been the first"},{"speaker":"JoAnn Stonier","startTime":2519.925,"endTime":2522.445,"body":"mover, the bleeding"},{"speaker":"JoAnn Stonier","startTime":2522.445,"endTime":2523.764,"body":"edge, the leading edge?"},{"speaker":"JoAnn Stonier","startTime":2523.764,"endTime":2525.264,"body":"Are you a fast follower?"},{"speaker":"JoAnn Stonier","startTime":2525.445,"endTime":2528.625,"body":"Are you somebody that's the"},{"speaker":"JoAnn Stonier","startTime":2525.445,"endTime":2528.625,"body":"low cost provider or the, you"},{"speaker":"JoAnn Stonier","startTime":2528.679,"endTime":2529.885,"body":"know, the luxury provider?"},{"speaker":"JoAnn Stonier","startTime":2529.885,"endTime":2530.965,"body":"Who are you?"},{"speaker":"JoAnn Stonier","startTime":2531.52,"endTime":2534.309,"body":"How do you wanna show up in"},{"speaker":"JoAnn Stonier","startTime":2531.52,"endTime":2534.309,"body":"the future in addition to"},{"speaker":"JoAnn Stonier","startTime":2534.309,"endTime":2535.69,"body":"what are you going to become?"},{"speaker":"JoAnn Stonier","startTime":2535.84,"endTime":2539.02,"body":"I think a lot of those key"},{"speaker":"JoAnn Stonier","startTime":2535.84,"endTime":2539.02,"body":"questions need to be answered."},{"speaker":"JoAnn Stonier","startTime":2539.02,"endTime":2542.4100000000003,"body":"And so governance has typically"},{"speaker":"JoAnn Stonier","startTime":2539.02,"endTime":2542.4100000000003,"body":"been kind of the risk piece"},{"speaker":"JoAnn Stonier","startTime":2542.4100000000003,"endTime":2543.46,"body":"of the equation, right?"},{"speaker":"JoAnn Stonier","startTime":2543.55,"endTime":2546.969,"body":"I think for AgTech and the"},{"speaker":"JoAnn Stonier","startTime":2543.55,"endTime":2546.969,"body":"future, it's a little bit of"},{"speaker":"JoAnn Stonier","startTime":2546.969,"endTime":2551.32,"body":"marrying that innovation and"},{"speaker":"JoAnn Stonier","startTime":2546.969,"endTime":2551.32,"body":"strategy function of who are"},{"speaker":"JoAnn Stonier","startTime":2551.32,"endTime":2554.8,"body":"we, where do we wanna go in this"},{"speaker":"JoAnn Stonier","startTime":2551.32,"endTime":2554.8,"body":"new world, what are the values?"},{"speaker":"JoAnn Stonier","startTime":2555.465,"endTime":2558.135,"body":"Matter and how are"},{"speaker":"JoAnn Stonier","startTime":2555.465,"endTime":2558.135,"body":"we designing that?"},{"speaker":"JoAnn Stonier","startTime":2558.135,"endTime":2560.804,"body":"And I think those"},{"speaker":"JoAnn Stonier","startTime":2558.135,"endTime":2560.804,"body":"conversations, the more those"},{"speaker":"JoAnn Stonier","startTime":2560.804,"endTime":2563.895,"body":"conversations are had, so"},{"speaker":"JoAnn Stonier","startTime":2560.804,"endTime":2563.895,"body":"people know, how do we pivot?"},{"speaker":"JoAnn Stonier","startTime":2563.895,"endTime":2566.9550000000004,"body":"How do we make the hard"},{"speaker":"JoAnn Stonier","startTime":2563.895,"endTime":2566.9550000000004,"body":"decisions when something comes"},{"speaker":"JoAnn Stonier","startTime":2566.9550000000004,"endTime":2569.8650000000002,"body":"up that we have to decide, like"},{"speaker":"JoAnn Stonier","startTime":2566.9550000000004,"endTime":2569.8650000000002,"body":"what's our hierarchy of needs?"},{"speaker":"JoAnn Stonier","startTime":2570.045,"endTime":2571.125,"body":"Who's gonna come first?"},{"speaker":"JoAnn Stonier","startTime":2571.125,"endTime":2572.085,"body":"Is it our shareholders?"},{"speaker":"JoAnn Stonier","startTime":2572.085,"endTime":2573.255,"body":"Is it our customers?"},{"speaker":"JoAnn Stonier","startTime":2573.344,"endTime":2574.635,"body":"Is it the competition?"},{"speaker":"JoAnn Stonier","startTime":2574.635,"endTime":2575.8650000000002,"body":"Like what's the trade-offs?"},{"speaker":"JoAnn Stonier","startTime":2575.8650000000002,"endTime":2576.0750000000003,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":2576.0750000000003,"endTime":2576.75,"body":"How do we make those?"},{"speaker":"JoAnn Stonier","startTime":2577.315,"endTime":2581.094,"body":"We all kind of do it today,"},{"speaker":"JoAnn Stonier","startTime":2577.315,"endTime":2581.094,"body":"but I don't think we are as"},{"speaker":"JoAnn Stonier","startTime":2581.094,"endTime":2584.9950000000003,"body":"clear as we possibly need to"},{"speaker":"JoAnn Stonier","startTime":2581.094,"endTime":2584.9950000000003,"body":"be with so much in change."},{"speaker":"JoAnn Stonier","startTime":2584.9950000000003,"endTime":2585.235,"body":"Right."},{"speaker":"JoAnn Stonier","startTime":2585.235,"endTime":2588.594,"body":"I, so I think collaborating"},{"speaker":"JoAnn Stonier","startTime":2585.235,"endTime":2588.594,"body":"and know who's gonna ultimately"},{"speaker":"JoAnn Stonier","startTime":2588.594,"endTime":2591.025,"body":"make those decisions, what's"},{"speaker":"JoAnn Stonier","startTime":2588.594,"endTime":2591.025,"body":"the rubric, how are you gonna"},{"speaker":"JoAnn Stonier","startTime":2591.025,"endTime":2593.335,"body":"make them, is really important."},{"speaker":"JoAnn Stonier","startTime":2593.335,"endTime":2596.125,"body":"Starting in 2026, if you"},{"speaker":"JoAnn Stonier","startTime":2593.335,"endTime":2596.125,"body":"haven't already started"},{"speaker":"JoAnn Stonier","startTime":2596.125,"endTime":2597.355,"body":"having those conversations."},{"speaker":"JoAnn Stonier","startTime":2597.655,"endTime":2600.445,"body":"Then I think being honest and"},{"speaker":"JoAnn Stonier","startTime":2597.655,"endTime":2600.445,"body":"transparent with your employees"},{"speaker":"JoAnn Stonier","startTime":2600.565,"endTime":2603.175,"body":"that these are the things that"},{"speaker":"JoAnn Stonier","startTime":2600.565,"endTime":2603.175,"body":"matter Once you've decided"},{"speaker":"JoAnn Stonier","startTime":2603.264,"endTime":2605.965,"body":"that these are the things"},{"speaker":"JoAnn Stonier","startTime":2603.264,"endTime":2605.965,"body":"that matter so that they can"},{"speaker":"JoAnn Stonier","startTime":2606.025,"endTime":2609.025,"body":"innovate and also manage the"},{"speaker":"JoAnn Stonier","startTime":2606.025,"endTime":2609.025,"body":"risks appropriately, right?"},{"speaker":"JoAnn Stonier","startTime":2609.025,"endTime":2611.335,"body":"Because the playbook"},{"speaker":"JoAnn Stonier","startTime":2609.025,"endTime":2611.335,"body":"has changed."},{"speaker":"JoAnn Stonier","startTime":2611.514,"endTime":2613.7050000000004,"body":"And Lord, we know that"},{"speaker":"JoAnn Stonier","startTime":2611.514,"endTime":2613.7050000000004,"body":"like politically things"},{"speaker":"JoAnn Stonier","startTime":2613.7050000000004,"endTime":2617.005,"body":"are changing, economically,"},{"speaker":"JoAnn Stonier","startTime":2613.7050000000004,"endTime":2617.005,"body":"things are changing socially."},{"speaker":"JoAnn Stonier","startTime":2617.125,"endTime":2619.014,"body":"We are going through a"},{"speaker":"JoAnn Stonier","startTime":2617.125,"endTime":2619.014,"body":"time of intense change."},{"speaker":"JoAnn Stonier","startTime":2619.014,"endTime":2621.264,"body":"So it's not just the"},{"speaker":"JoAnn Stonier","startTime":2619.014,"endTime":2621.264,"body":"technology that's pushing this."},{"speaker":"JoAnn Stonier","startTime":2621.385,"endTime":2623.335,"body":"The whole globe is kind"},{"speaker":"JoAnn Stonier","startTime":2621.385,"endTime":2623.335,"body":"of feeling a little."},{"speaker":"JoAnn Stonier","startTime":2623.5400000000004,"endTime":2625.8790000000004,"body":"Frenetic and on the pace"},{"speaker":"JoAnn Stonier","startTime":2623.5400000000004,"endTime":2625.8790000000004,"body":"of change right now."},{"speaker":"JoAnn Stonier","startTime":2626.059,"endTime":2629.27,"body":"So maybe all of these things"},{"speaker":"JoAnn Stonier","startTime":2626.059,"endTime":2629.27,"body":"are a good moment to kind"},{"speaker":"JoAnn Stonier","startTime":2629.27,"endTime":2632.929,"body":"of get ready and even as"},{"speaker":"JoAnn Stonier","startTime":2629.27,"endTime":2632.929,"body":"individuals, because the pace"},{"speaker":"JoAnn Stonier","startTime":2632.929,"endTime":2634.3390000000004,"body":"of change is so frenetic."},{"speaker":"JoAnn Stonier","startTime":2634.3390000000004,"endTime":2636.65,"body":"'cause I get questions as"},{"speaker":"JoAnn Stonier","startTime":2634.3390000000004,"endTime":2636.65,"body":"a professor, what should"},{"speaker":"JoAnn Stonier","startTime":2636.65,"endTime":2639.23,"body":"my child major in and"},{"speaker":"JoAnn Stonier","startTime":2636.65,"endTime":2639.23,"body":"how should they decide?"},{"speaker":"JoAnn Stonier","startTime":2639.23,"endTime":2639.44,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":2640.4500000000003,"endTime":2643.51,"body":"Use all your skills and"},{"speaker":"JoAnn Stonier","startTime":2640.4500000000003,"endTime":2643.51,"body":"be endlessly curious, like"},{"speaker":"JoAnn Stonier","startTime":2643.51,"endTime":2644.679,"body":"what are you interested in?"},{"speaker":"JoAnn Stonier","startTime":2644.7400000000002,"endTime":2646.27,"body":"And go get interested in that."},{"speaker":"JoAnn Stonier","startTime":2646.3300000000004,"endTime":2650.92,"body":"But recognize technology,"},{"speaker":"JoAnn Stonier","startTime":2646.3300000000004,"endTime":2650.92,"body":"AI quantum, whatever's after"},{"speaker":"JoAnn Stonier","startTime":2650.92,"endTime":2654.429,"body":"that is going to transform how"},{"speaker":"JoAnn Stonier","startTime":2650.92,"endTime":2654.429,"body":"things are going done today."},{"speaker":"JoAnn Stonier","startTime":2654.52,"endTime":2656.98,"body":"So think about that, like"},{"speaker":"JoAnn Stonier","startTime":2654.52,"endTime":2656.98,"body":"incorporate that into"},{"speaker":"JoAnn Stonier","startTime":2656.98,"endTime":2658.945,"body":"your thinking because"},{"speaker":"JoAnn Stonier","startTime":2656.98,"endTime":2658.945,"body":"it's going to happen."},{"speaker":"JoAnn Stonier","startTime":2659.474,"endTime":2662.3250000000003,"body":"So you might as well"},{"speaker":"JoAnn Stonier","startTime":2659.474,"endTime":2662.3250000000003,"body":"be part of the change."},{"speaker":"JoAnn Stonier","startTime":2662.3250000000003,"endTime":2665.235,"body":"I think the worst thing you"},{"speaker":"JoAnn Stonier","startTime":2662.3250000000003,"endTime":2665.235,"body":"can do is like, be like this"},{"speaker":"JoAnn Stonier","startTime":2665.235,"endTime":2667.4440000000004,"body":"for the change and drag your"},{"speaker":"JoAnn Stonier","startTime":2665.235,"endTime":2667.4440000000004,"body":"feet and say noon and, I"},{"speaker":"JoAnn Stonier","startTime":2667.4440000000004,"endTime":2668.674,"body":"think it's going to happen."},{"speaker":"JoAnn Stonier","startTime":2668.674,"endTime":2672.514,"body":"So I think again, recognizing"},{"speaker":"JoAnn Stonier","startTime":2668.674,"endTime":2672.514,"body":"that change now, and we're"},{"speaker":"JoAnn Stonier","startTime":2672.514,"endTime":2675.065,"body":"terrible with this as"},{"speaker":"JoAnn Stonier","startTime":2672.514,"endTime":2675.065,"body":"humans, but change is kind"},{"speaker":"JoAnn Stonier","startTime":2675.065,"endTime":2678.695,"body":"of part of our condition"},{"speaker":"JoAnn Stonier","startTime":2675.065,"endTime":2678.695,"body":"or constant condition."},{"speaker":"Galen Low","startTime":2678.914,"endTime":2680.355,"body":"That is the"},{"speaker":"Galen Low","startTime":2678.914,"endTime":2680.355,"body":"human condition, isn't it?"},{"speaker":"Galen Low","startTime":2680.565,"endTime":2683.174,"body":"Staying curious, but knowing"},{"speaker":"Galen Low","startTime":2680.565,"endTime":2683.174,"body":"that the wave of change"},{"speaker":"Galen Low","startTime":2683.174,"endTime":2685.154,"body":"is coming, whether you"},{"speaker":"Galen Low","startTime":2683.174,"endTime":2685.154,"body":"like it or not, I think"},{"speaker":"Galen Low","startTime":2685.154,"endTime":2686.145,"body":"is a really good stance."},{"speaker":"Galen Low","startTime":2686.145,"endTime":2689.324,"body":"And what is interesting"},{"speaker":"Galen Low","startTime":2686.145,"endTime":2689.324,"body":"is, I mean, you know, I"},{"speaker":"Galen Low","startTime":2689.324,"endTime":2692.864,"body":"think company values get,"},{"speaker":"Galen Low","startTime":2689.324,"endTime":2692.864,"body":"you know, a bad reputation."},{"speaker":"Galen Low","startTime":2693.045,"endTime":2694.7540000000004,"body":"You know, they get printed"},{"speaker":"Galen Low","startTime":2693.045,"endTime":2694.7540000000004,"body":"on walls and everyone's"},{"speaker":"Galen Low","startTime":2694.7540000000004,"endTime":2695.264,"body":"like, yeah, whatever."},{"speaker":"Galen Low","startTime":2695.264,"endTime":2696.824,"body":"We don't even do"},{"speaker":"Galen Low","startTime":2695.264,"endTime":2696.824,"body":"any of those things."},{"speaker":"Galen Low","startTime":2697.045,"endTime":2700.375,"body":"When you are in this"},{"speaker":"Galen Low","startTime":2697.045,"endTime":2700.375,"body":"state of uncertainty and"},{"speaker":"Galen Low","startTime":2700.375,"endTime":2702.7450000000003,"body":"disruption, like those are"},{"speaker":"Galen Low","startTime":2700.375,"endTime":2702.7450000000003,"body":"the things we latch onto."},{"speaker":"Galen Low","startTime":2702.9550000000004,"endTime":2706.315,"body":"It says we don't know what's"},{"speaker":"Galen Low","startTime":2702.9550000000004,"endTime":2706.315,"body":"going to happen, but we do know"},{"speaker":"Galen Low","startTime":2706.3450000000003,"endTime":2709.405,"body":"that we value this and we should"},{"speaker":"Galen Low","startTime":2706.3450000000003,"endTime":2709.405,"body":"set up a, you know, a council"},{"speaker":"Galen Low","startTime":2709.405,"endTime":2712.4350000000004,"body":"or a governance structure"},{"speaker":"Galen Low","startTime":2709.405,"endTime":2712.4350000000004,"body":"that can make decisions in"},{"speaker":"Galen Low","startTime":2712.4350000000004,"endTime":2715.375,"body":"alignment with the values that"},{"speaker":"Galen Low","startTime":2712.4350000000004,"endTime":2715.375,"body":"we agree on so that we can,"},{"speaker":"Galen Low","startTime":2715.4950000000003,"endTime":2717.6850000000004,"body":"you know, help people carry"},{"speaker":"Galen Low","startTime":2715.4950000000003,"endTime":2717.6850000000004,"body":"on no matter what the wave"},{"speaker":"Galen Low","startTime":2717.6850000000004,"endTime":2718.945,"body":"of change pushes us towards."},{"speaker":"JoAnn Stonier","startTime":2718.985,"endTime":2719.974,"body":"And"},{"speaker":"JoAnn Stonier","startTime":2718.985,"endTime":2719.974,"body":"if they are the wrong"},{"speaker":"JoAnn Stonier","startTime":2719.974,"endTime":2721.355,"body":"values, then change them."},{"speaker":"JoAnn Stonier","startTime":2721.355,"endTime":2721.5350000000003,"body":"Right?"},{"speaker":"JoAnn Stonier","startTime":2721.5350000000003,"endTime":2723.155,"body":"And if you haven't looked"},{"speaker":"JoAnn Stonier","startTime":2721.5350000000003,"endTime":2723.155,"body":"at them in a while and"},{"speaker":"JoAnn Stonier","startTime":2723.155,"endTime":2725.465,"body":"they're just a dusty old"},{"speaker":"JoAnn Stonier","startTime":2723.155,"endTime":2725.465,"body":"poster, maybe they are the"},{"speaker":"JoAnn Stonier","startTime":2725.465,"endTime":2726.815,"body":"wrong values, that's okay."},{"speaker":"JoAnn Stonier","startTime":2726.815,"endTime":2729.545,"body":"But like find the ones that"},{"speaker":"JoAnn Stonier","startTime":2726.815,"endTime":2729.545,"body":"really do matter to you, right?"},{"speaker":"JoAnn Stonier","startTime":2729.635,"endTime":2731.315,"body":"That would be a good"},{"speaker":"JoAnn Stonier","startTime":2729.635,"endTime":2731.315,"body":"thing right now."},{"speaker":"JoAnn Stonier","startTime":2731.315,"endTime":2732.635,"body":"Like, don't have the old ones."},{"speaker":"JoAnn Stonier","startTime":2732.635,"endTime":2733.8650000000002,"body":"Have the ones that"},{"speaker":"JoAnn Stonier","startTime":2732.635,"endTime":2733.8650000000002,"body":"really matter."},{"speaker":"Galen Low","startTime":2734.855,"endTime":2735.5750000000003,"body":"That's"},{"speaker":"Galen Low","startTime":2734.855,"endTime":2735.5750000000003,"body":"actually a good one."},{"speaker":"Galen Low","startTime":2735.5750000000003,"endTime":2736.8050000000003,"body":"It's a great place"},{"speaker":"Galen Low","startTime":2735.5750000000003,"endTime":2736.8050000000003,"body":"to start, right?"},{"speaker":"Galen Low","startTime":2736.925,"endTime":2738.635,"body":"And it's simple and"},{"speaker":"Galen Low","startTime":2736.925,"endTime":2738.635,"body":"something that is known,"},{"speaker":"Galen Low","startTime":2738.875,"endTime":2740.645,"body":"but they are tough"},{"speaker":"Galen Low","startTime":2738.875,"endTime":2740.645,"body":"conversations, aren't they?"},{"speaker":"Galen Low","startTime":2740.7650000000003,"endTime":2741.275,"body":"Values?"},{"speaker":"JoAnn Stonier","startTime":2741.474,"endTime":2743.155,"body":"I ask"},{"speaker":"JoAnn Stonier","startTime":2741.474,"endTime":2743.155,"body":"people this, I will ask."},{"speaker":"JoAnn Stonier","startTime":2743.155,"endTime":2745.405,"body":"You know, corporations are"},{"speaker":"JoAnn Stonier","startTime":2743.155,"endTime":2745.405,"body":"artificial people, right?"},{"speaker":"JoAnn Stonier","startTime":2745.554,"endTime":2747.594,"body":"How do you wanna show"},{"speaker":"JoAnn Stonier","startTime":2745.554,"endTime":2747.594,"body":"up in this world, right?"},{"speaker":"JoAnn Stonier","startTime":2747.594,"endTime":2749.335,"body":"And what do you wanna"},{"speaker":"JoAnn Stonier","startTime":2747.594,"endTime":2749.335,"body":"be remembered for?"},{"speaker":"JoAnn Stonier","startTime":2749.485,"endTime":2751.824,"body":"And if you can circle"},{"speaker":"JoAnn Stonier","startTime":2749.485,"endTime":2751.824,"body":"on those two things,"},{"speaker":"JoAnn Stonier","startTime":2751.885,"endTime":2752.844,"body":"it becomes really easy."},{"speaker":"JoAnn Stonier","startTime":2752.844,"endTime":2755.155,"body":"What do you wanna be known"},{"speaker":"JoAnn Stonier","startTime":2752.844,"endTime":2755.155,"body":"for from your customers, your"},{"speaker":"JoAnn Stonier","startTime":2755.155,"endTime":2756.355,"body":"shareholders, your employees?"},{"speaker":"JoAnn Stonier","startTime":2756.534,"endTime":2757.795,"body":"And what do you wanna"},{"speaker":"JoAnn Stonier","startTime":2756.534,"endTime":2757.795,"body":"be remembered for?"},{"speaker":"JoAnn Stonier","startTime":2757.795,"endTime":2759.895,"body":"Well, you wanna be"},{"speaker":"JoAnn Stonier","startTime":2757.795,"endTime":2759.895,"body":"remembered good positively"},{"speaker":"JoAnn Stonier","startTime":2759.895,"endTime":2760.645,"body":"in those two things."},{"speaker":"JoAnn Stonier","startTime":2760.645,"endTime":2761.905,"body":"So what are those attributes?"},{"speaker":"JoAnn Stonier","startTime":2761.905,"endTime":2762.925,"body":"How do you start, right?"},{"speaker":"JoAnn Stonier","startTime":2762.925,"endTime":2764.815,"body":"So that's maybe"},{"speaker":"JoAnn Stonier","startTime":2762.925,"endTime":2764.815,"body":"the place to start."},{"speaker":"Galen Low","startTime":2764.974,"endTime":2766.135,"body":"JoAnn,"},{"speaker":"Galen Low","startTime":2764.974,"endTime":2766.135,"body":"thanks so much for this."},{"speaker":"Galen Low","startTime":2766.135,"endTime":2767.755,"body":"This has been such an"},{"speaker":"Galen Low","startTime":2766.135,"endTime":2767.755,"body":"interesting conversation."},{"speaker":"Galen Low","startTime":2767.844,"endTime":2769.7400000000002,"body":"For folks who wanna learn more"},{"speaker":"Galen Low","startTime":2767.844,"endTime":2769.7400000000002,"body":"about you, where can they go?"},{"speaker":"JoAnn Stonier","startTime":2770.27,"endTime":2771.8900000000003,"body":"They can go"},{"speaker":"JoAnn Stonier","startTime":2770.27,"endTime":2771.8900000000003,"body":"obviously to my LinkedIn"},{"speaker":"JoAnn Stonier","startTime":2771.8900000000003,"endTime":2774.6800000000003,"body":"profile, but I don't always"},{"speaker":"JoAnn Stonier","startTime":2771.8900000000003,"endTime":2774.6800000000003,"body":"keep it all the way up to date."},{"speaker":"JoAnn Stonier","startTime":2774.6800000000003,"endTime":2775.55,"body":"So I'll admit that."},{"speaker":"JoAnn Stonier","startTime":2775.73,"endTime":2778.61,"body":"I'm also affiliated with"},{"speaker":"JoAnn Stonier","startTime":2775.73,"endTime":2778.61,"body":"The Cantellus Group, so you"},{"speaker":"JoAnn Stonier","startTime":2778.61,"endTime":2780.9500000000003,"body":"can go to their website,"},{"speaker":"JoAnn Stonier","startTime":2778.61,"endTime":2780.9500000000003,"body":"but I'm also working on my"},{"speaker":"JoAnn Stonier","startTime":2780.9500000000003,"endTime":2782.27,"body":"own website coming soon."},{"speaker":"JoAnn Stonier","startTime":2782.27,"endTime":2784.55,"body":"So you'll be able to go there"},{"speaker":"JoAnn Stonier","startTime":2782.27,"endTime":2784.55,"body":"in about a month and a half."},{"speaker":"JoAnn Stonier","startTime":2784.55,"endTime":2786.28,"body":"So that's just joannstonier.com."},{"speaker":"JoAnn Stonier","startTime":2786.8,"endTime":2787.6800000000003,"body":"So thank you, Galen."},{"speaker":"JoAnn Stonier","startTime":2787.7000000000003,"endTime":2789.05,"body":"This has been a blast."},{"speaker":"JoAnn Stonier","startTime":2789.05,"endTime":2790.34,"body":"I've enjoyed talking with you."},{"speaker":"JoAnn Stonier","startTime":2790.52,"endTime":2791.9,"body":"I look forward to"},{"speaker":"JoAnn Stonier","startTime":2790.52,"endTime":2791.9,"body":"staying in touch."},{"speaker":"Galen Low","startTime":2792.155,"endTime":2793.025,"body":"Yeah,"},{"speaker":"Galen Low","startTime":2792.155,"endTime":2793.025,"body":"I love our chats."},{"speaker":"Galen Low","startTime":2793.025,"endTime":2795.0950000000003,"body":"I'll include those links"},{"speaker":"Galen Low","startTime":2793.025,"endTime":2795.0950000000003,"body":"in the show notes below."},{"speaker":"Galen Low","startTime":2795.605,"endTime":2798.005,"body":"Alright folks, that's it for"},{"speaker":"Galen Low","startTime":2795.605,"endTime":2798.005,"body":"today's episode of The Digital"},{"speaker":"Galen Low","startTime":2798.005,"endTime":2799.3250000000003,"body":"Project Manager podcast."},{"speaker":"Galen Low","startTime":2799.414,"endTime":2801.215,"body":"If you enjoyed this"},{"speaker":"Galen Low","startTime":2799.414,"endTime":2801.215,"body":"conversation, make sure"},{"speaker":"Galen Low","startTime":2801.215,"endTime":2802.655,"body":"to subscribe wherever"},{"speaker":"Galen Low","startTime":2801.215,"endTime":2802.655,"body":"you're listening."},{"speaker":"Galen Low","startTime":2802.8050000000003,"endTime":2805.175,"body":"And if you want even more"},{"speaker":"Galen Low","startTime":2802.8050000000003,"endTime":2805.175,"body":"tactical insights, case studies"},{"speaker":"Galen Low","startTime":2805.175,"endTime":2807.135,"body":"and playbooks, head on over to"},{"speaker":"Galen Low","startTime":2805.175,"endTime":2807.135,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2809.105,"endTime":2811.039,"body":"Until next time,"},{"speaker":"Galen Low","startTime":2809.105,"endTime":2811.039,"body":"thanks for listening."}]}