{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":22.61,"endTime":25.07,"body":"Soft skills can"},{"speaker":"Galen Low","startTime":22.61,"endTime":25.07,"body":"be a bit divisive these days."},{"speaker":"Galen Low","startTime":25.19,"endTime":27.200000000000003,"body":"On the one hand, your LinkedIn"},{"speaker":"Galen Low","startTime":25.19,"endTime":27.200000000000003,"body":"feed is telling you that"},{"speaker":"Galen Low","startTime":27.200000000000003,"endTime":29.3,"body":"soft skills are the future"},{"speaker":"Galen Low","startTime":27.200000000000003,"endTime":29.3,"body":"for anyone who wants to stay"},{"speaker":"Galen Low","startTime":29.3,"endTime":30.71,"body":"relevant in the age of AI."},{"speaker":"Galen Low","startTime":30.98,"endTime":33.77,"body":"But on the other hand, a lot"},{"speaker":"Galen Low","startTime":30.98,"endTime":33.77,"body":"of teams bulk at the value of"},{"speaker":"Galen Low","startTime":33.77,"endTime":36.53,"body":"soft skills and organizations"},{"speaker":"Galen Low","startTime":33.77,"endTime":36.53,"body":"are still resistant to"},{"speaker":"Galen Low","startTime":36.53,"endTime":38.659000000000006,"body":"investing in soft skills"},{"speaker":"Galen Low","startTime":36.53,"endTime":38.659000000000006,"body":"training for its people."},{"speaker":"Galen Low","startTime":38.900000000000006,"endTime":41.06,"body":"That's why for this episode,"},{"speaker":"Galen Low","startTime":38.900000000000006,"endTime":41.06,"body":"I brought in someone who"},{"speaker":"Galen Low","startTime":41.06,"endTime":43.730000000000004,"body":"champions soft skills in some"},{"speaker":"Galen Low","startTime":41.06,"endTime":43.730000000000004,"body":"of the toughest environments,"},{"speaker":"Galen Low","startTime":43.82,"endTime":46.82,"body":"including technical projects"},{"speaker":"Galen Low","startTime":43.82,"endTime":46.82,"body":"involving world class engineers,"},{"speaker":"Galen 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Low","startTime":60.0,"endTime":62.7,"body":"that maybe soft skills are"},{"speaker":"Galen Low","startTime":60.0,"endTime":62.7,"body":"actually pretty hardcore."},{"speaker":"Galen Low","startTime":63.18,"endTime":63.805,"body":"Hope you enjoy the episode."},{"speaker":"Galen Low","startTime":69.049,"endTime":71.65899999999999,"body":"Welcome to The Digital Project"},{"speaker":"Galen Low","startTime":69.049,"endTime":71.65899999999999,"body":"Manager Podcast — the show"},{"speaker":"Galen Low","startTime":71.65899999999999,"endTime":74.33,"body":"that helps delivery leaders"},{"speaker":"Galen Low","startTime":71.65899999999999,"endTime":74.33,"body":"work smarter, deliver smoother,"},{"speaker":"Galen Low","startTime":74.39,"endTime":76.90899999999999,"body":"and lead their teams with"},{"speaker":"Galen Low","startTime":74.39,"endTime":76.90899999999999,"body":"confidence in the age of AI."},{"speaker":"Galen Low","startTime":77.119,"endTime":79.43,"body":"I'm Galen, and every week"},{"speaker":"Galen Low","startTime":77.119,"endTime":79.43,"body":"we dive into real world"},{"speaker":"Galen Low","startTime":79.43,"endTime":82.549,"body":"strategies, emerging trends,"},{"speaker":"Galen Low","startTime":79.43,"endTime":82.549,"body":"proven frameworks, and the"},{"speaker":"Galen Low","startTime":82.549,"endTime":84.83,"body":"occasional war story from"},{"speaker":"Galen Low","startTime":82.549,"endTime":84.83,"body":"the project front lines."},{"speaker":"Galen Low","startTime":85.07,"endTime":86.81,"body":"Whether you're steering"},{"speaker":"Galen Low","startTime":85.07,"endTime":86.81,"body":"massive transformation"},{"speaker":"Galen Low","startTime":86.81,"endTime":89.6,"body":"projects, wrangling AI"},{"speaker":"Galen Low","startTime":86.81,"endTime":89.6,"body":"workflows, or just trying to"},{"speaker":"Galen Low","startTime":89.6,"endTime":92.209,"body":"keep the chaos under control,"},{"speaker":"Galen Low","startTime":89.6,"endTime":92.209,"body":"you're in the right place."},{"speaker":"Galen Low","startTime":92.66,"endTime":93.259,"body":"Let's get into it."},{"speaker":"Galen Low","startTime":93.92,"endTime":96.8,"body":"Okay, today we are talking"},{"speaker":"Galen Low","startTime":93.92,"endTime":96.8,"body":"about negative perceptions"},{"speaker":"Galen Low","startTime":96.8,"endTime":100.009,"body":"of soft skills and how that"},{"speaker":"Galen Low","startTime":96.8,"endTime":100.009,"body":"may be holding teams back"},{"speaker":"Galen Low","startTime":100.25,"endTime":103.729,"body":"in contexts where technical"},{"speaker":"Galen Low","startTime":100.25,"endTime":103.729,"body":"skills and blunt force decision"},{"speaker":"Galen Low","startTime":103.729,"endTime":105.229,"body":"making are put on a pedestal."},{"speaker":"Galen Low","startTime":105.625,"endTime":107.995,"body":"We're gonna be talking about"},{"speaker":"Galen 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who"},{"speaker":"Galen Low","startTime":123.655,"endTime":126.44500000000001,"body":"has been working for almost"},{"speaker":"Galen Low","startTime":123.655,"endTime":126.44500000000001,"body":"two decades with software"},{"speaker":"Galen Low","startTime":126.44500000000001,"endTime":129.89499999999998,"body":"developers, engineers, and"},{"speaker":"Galen Low","startTime":126.44500000000001,"endTime":129.89499999999998,"body":"managers in the defense sector."},{"speaker":"Galen Low","startTime":130.115,"endTime":132.965,"body":"Her book, Hardcore Soft Skills"},{"speaker":"Galen Low","startTime":130.115,"endTime":132.965,"body":"and Learning Platform by"},{"speaker":"Galen Low","startTime":132.965,"endTime":136.115,"body":"the same name, helps dynamic"},{"speaker":"Galen Low","startTime":132.965,"endTime":136.115,"body":"project teams deliver results."},{"speaker":"Galen Low","startTime":136.385,"endTime":137.91500000000002,"body":"Yadi, thanks for"},{"speaker":"Galen Low","startTime":136.385,"endTime":137.91500000000002,"body":"joining me today."},{"speaker":"Yadi Caro","startTime":138.125,"endTime":140.435,"body":"Thank you so much for"},{"speaker":"Yadi Caro","startTime":138.125,"endTime":140.435,"body":"allowing me to be here, Galen."},{"speaker":"Galen Low","startTime":140.70499999999998,"endTime":142.985,"body":"Oh, I was really"},{"speaker":"Galen Low","startTime":140.70499999999998,"endTime":142.985,"body":"excited when we got connected."},{"speaker":"Galen Low","startTime":143.10500000000002,"endTime":145.89499999999998,"body":"Our mutual friend had amazing"},{"speaker":"Galen Low","startTime":143.10500000000002,"endTime":145.89499999999998,"body":"things to say and as we were"},{"speaker":"Galen Low","startTime":145.89499999999998,"endTime":148.055,"body":"chatting I was like, ah, this"},{"speaker":"Galen Low","startTime":145.89499999999998,"endTime":148.055,"body":"is so important right now."},{"speaker":"Galen Low","startTime":148.14499999999998,"endTime":150.155,"body":"And I was just saying to you"},{"speaker":"Galen Low","startTime":148.14499999999998,"endTime":150.155,"body":"in the green room that like"},{"speaker":"Galen Low","startTime":150.215,"endTime":152.375,"body":"even in my community, I just"},{"speaker":"Galen Low","startTime":150.215,"endTime":152.375,"body":"came out of a conversation"},{"speaker":"Galen Low","startTime":152.375,"endTime":154.505,"body":"talking about soft skills,"},{"speaker":"Galen Low","startTime":152.375,"endTime":154.505,"body":"talking about how they're"},{"speaker":"Galen Low","startTime":154.505,"endTime":157.175,"body":"a little bit misunderstood,"},{"speaker":"Galen Low","startTime":154.505,"endTime":157.175,"body":"maybe deprioritize, some"},{"speaker":"Galen Low","startTime":157.175,"endTime":158.945,"body":"organizations don't even"},{"speaker":"Galen Low","startTime":157.175,"endTime":158.945,"body":"really know what to do with it."},{"speaker":"Galen Low","startTime":159.34,"endTime":161.41,"body":"Yet, there's a lot of"},{"speaker":"Galen Low","startTime":159.34,"endTime":161.41,"body":"dialogue right now about"},{"speaker":"Galen Low","startTime":161.41,"endTime":163.51,"body":"soft skills being, you"},{"speaker":"Galen Low","startTime":161.41,"endTime":163.51,"body":"know, the most important"},{"speaker":"Galen Low","startTime":163.51,"endTime":165.7,"body":"things right now, the human"},{"speaker":"Galen Low","startTime":163.51,"endTime":165.7,"body":"stuff, the leadership stuff."},{"speaker":"Galen Low","startTime":165.82,"endTime":168.489,"body":"It's just still a bit squishy"},{"speaker":"Galen Low","startTime":165.82,"endTime":168.489,"body":"for a lot of organizations,"},{"speaker":"Galen Low","startTime":168.489,"endTime":170.41,"body":"for a lot of people"},{"speaker":"Galen Low","startTime":168.489,"endTime":170.41,"body":"navigating their careers."},{"speaker":"Galen Low","startTime":170.53,"endTime":172.78,"body":"So, needless to say,"},{"speaker":"Galen Low","startTime":170.53,"endTime":172.78,"body":"I am super excited to"},{"speaker":"Galen Low","startTime":172.78,"endTime":173.739,"body":"dive into this with you."},{"speaker":"Galen Low","startTime":173.799,"endTime":175.929,"body":"I hope we chase down a whole"},{"speaker":"Galen Low","startTime":173.799,"endTime":175.929,"body":"bunch of shiny objects along"},{"speaker":"Galen Low","startTime":175.929,"endTime":178.84,"body":"the way, but just in case,"},{"speaker":"Galen Low","startTime":175.929,"endTime":178.84,"body":"here's the little roadmap"},{"speaker":"Galen Low","startTime":178.84,"endTime":179.494,"body":"that I've sketched out for us."},{"speaker":"Galen Low","startTime":179.96,"endTime":182.24,"body":"To start us off, I wanted to"},{"speaker":"Galen Low","startTime":179.96,"endTime":182.24,"body":"just set the stage by hitting"},{"speaker":"Galen Low","startTime":182.24,"endTime":184.73,"body":"you with like a big hairy"},{"speaker":"Galen Low","startTime":182.24,"endTime":184.73,"body":"question that my listeners"},{"speaker":"Galen Low","startTime":184.73,"endTime":187.07,"body":"want your take on, but then"},{"speaker":"Galen Low","startTime":184.73,"endTime":187.07,"body":"I'd like to zoom out from that"},{"speaker":"Galen Low","startTime":187.07,"endTime":188.12,"body":"and talk about three things."},{"speaker":"Galen Low","startTime":188.12,"endTime":190.46,"body":"Firstly, I wanted to talk"},{"speaker":"Galen Low","startTime":188.12,"endTime":190.46,"body":"about your experience leading"},{"speaker":"Galen Low","startTime":190.46,"endTime":192.95,"body":"technical teams within the"},{"speaker":"Galen Low","startTime":190.46,"endTime":192.95,"body":"Department of the Defense and"},{"speaker":"Galen Low","startTime":192.95,"endTime":195.65,"body":"why you chose to approach soft"},{"speaker":"Galen Low","startTime":192.95,"endTime":195.65,"body":"skills as something that's, you"},{"speaker":"Galen Low","startTime":195.65,"endTime":196.395,"body":"know, quote unquote hardcore."},{"speaker":"Galen Low","startTime":197.085,"endTime":199.365,"body":"Then I like to dive into some"},{"speaker":"Galen Low","startTime":197.085,"endTime":199.365,"body":"real world scenarios where"},{"speaker":"Galen Low","startTime":199.365,"endTime":201.885,"body":"gaps in technical knowledge"},{"speaker":"Galen Low","startTime":199.365,"endTime":201.885,"body":"across a team can be smoothed"},{"speaker":"Galen Low","startTime":201.885,"endTime":204.705,"body":"over by soft skills and"},{"speaker":"Galen Low","startTime":201.885,"endTime":204.705,"body":"even under high pressure and"},{"speaker":"Galen Low","startTime":204.705,"endTime":205.695,"body":"challenging environments."},{"speaker":"Galen Low","startTime":205.905,"endTime":208.125,"body":"And lastly, I'd like to just"},{"speaker":"Galen Low","startTime":205.905,"endTime":208.125,"body":"dive into the future and how"},{"speaker":"Galen Low","startTime":208.125,"endTime":210.645,"body":"you see cultural perceptions"},{"speaker":"Galen Low","startTime":208.125,"endTime":210.645,"body":"of soft skills changing,"},{"speaker":"Galen Low","startTime":210.645,"endTime":212.685,"body":"especially in the context of AI."},{"speaker":"Galen Low","startTime":212.775,"endTime":213.495,"body":"How does that sound to you?"},{"speaker":"Yadi Caro","startTime":213.855,"endTime":214.545,"body":"Sounds great."},{"speaker":"Yadi Caro","startTime":214.545,"endTime":214.935,"body":"Thank you."},{"speaker":"Galen Low","startTime":215.17,"endTime":215.53,"body":"Awesome."},{"speaker":"Galen Low","startTime":215.55,"endTime":216.2,"body":"Let's dive in."},{"speaker":"Galen Low","startTime":216.6,"endTime":218.645,"body":"I thought I'd just start off"},{"speaker":"Galen Low","startTime":216.6,"endTime":218.645,"body":"with one big hairy question,"},{"speaker":"Galen Low","startTime":218.76500000000001,"endTime":220.025,"body":"and my question is this."},{"speaker":"Galen Low","startTime":220.235,"endTime":222.305,"body":"When you're developing"},{"speaker":"Galen Low","startTime":220.235,"endTime":222.305,"body":"your platform for building"},{"speaker":"Galen Low","startTime":222.365,"endTime":224.465,"body":"high performing project"},{"speaker":"Galen Low","startTime":222.365,"endTime":224.465,"body":"teams, you coined this"},{"speaker":"Galen Low","startTime":224.465,"endTime":225.965,"body":"term Hardcore Soft Skills."},{"speaker":"Galen Low","startTime":226.205,"endTime":229.565,"body":"In your opinion, do soft skills"},{"speaker":"Galen Low","startTime":226.205,"endTime":229.565,"body":"need a bit of a rebrand in"},{"speaker":"Galen Low","startTime":229.565,"endTime":232.235,"body":"order to land well with folks"},{"speaker":"Galen Low","startTime":229.565,"endTime":232.235,"body":"who think soft skills are a bit"},{"speaker":"Galen Low","startTime":232.325,"endTime":235.205,"body":"irrelevant, and if so, is there"},{"speaker":"Galen Low","startTime":232.325,"endTime":235.205,"body":"something that we're losing just"},{"speaker":"Galen Low","startTime":235.205,"endTime":238.805,"body":"by relabeling it without driving"},{"speaker":"Galen Low","startTime":235.205,"endTime":238.805,"body":"consensus on what soft skills"},{"speaker":"Galen Low","startTime":238.805,"endTime":241.595,"body":"can actually do to make human"},{"speaker":"Galen Low","startTime":238.805,"endTime":241.595,"body":"collaboration more effective?"},{"speaker":"Yadi Caro","startTime":241.89000000000001,"endTime":244.77,"body":"Yeah, so that's a"},{"speaker":"Yadi Caro","startTime":241.89000000000001,"endTime":244.77,"body":"great question in the sense"},{"speaker":"Yadi Caro","startTime":244.77,"endTime":248.64000000000001,"body":"that yes, there's absolutely a"},{"speaker":"Yadi Caro","startTime":244.77,"endTime":248.64000000000001,"body":"need for a rebrand because when"},{"speaker":"Yadi Caro","startTime":248.64000000000001,"endTime":251.85,"body":"I started exploring the topic"},{"speaker":"Yadi Caro","startTime":248.64000000000001,"endTime":251.85,"body":"about soft skills, 'cause I"},{"speaker":"Yadi Caro","startTime":251.85,"endTime":254.73,"body":"didn't even discover the term"},{"speaker":"Yadi Caro","startTime":251.85,"endTime":254.73,"body":"kind of as I was starting the"},{"speaker":"Yadi Caro","startTime":254.73,"endTime":257.505,"body":"podcast because I was realizing"},{"speaker":"Yadi Caro","startTime":254.73,"endTime":257.505,"body":"after working with the teams."},{"speaker":"Yadi Caro","startTime":258.20500000000004,"endTime":261.175,"body":"I work with so many talented"},{"speaker":"Yadi Caro","startTime":258.20500000000004,"endTime":261.175,"body":"folks that were very technically"},{"speaker":"Yadi Caro","startTime":261.175,"endTime":264.265,"body":"savvy, and even after having"},{"speaker":"Yadi Caro","startTime":261.175,"endTime":264.265,"body":"a bunch of people that were"},{"speaker":"Yadi Caro","startTime":264.265,"endTime":267.08500000000004,"body":"super brilliant in the room"},{"speaker":"Yadi Caro","startTime":264.265,"endTime":267.08500000000004,"body":"and realizing like, oh, the"},{"speaker":"Yadi Caro","startTime":267.08500000000004,"endTime":270.95500000000004,"body":"project's not working, or Why"},{"speaker":"Yadi Caro","startTime":267.08500000000004,"endTime":270.95500000000004,"body":"is this product not effective?"},{"speaker":"Yadi Caro","startTime":270.95500000000004,"endTime":272.45500000000004,"body":"Or Why can't we make it work?"},{"speaker":"Yadi Caro","startTime":272.54499999999996,"endTime":275.45500000000004,"body":"It wasn't a matter of having"},{"speaker":"Yadi Caro","startTime":272.54499999999996,"endTime":275.45500000000004,"body":"the technical teams there."},{"speaker":"Yadi Caro","startTime":275.54499999999996,"endTime":279.174,"body":"The A players, it require other"},{"speaker":"Yadi Caro","startTime":275.54499999999996,"endTime":279.174,"body":"skills, and that came about."},{"speaker":"Yadi Caro","startTime":279.554,"endTime":283.06399999999996,"body":"Evident during COVID times that"},{"speaker":"Yadi Caro","startTime":279.554,"endTime":283.06399999999996,"body":"it require us to kind of reframe"},{"speaker":"Yadi Caro","startTime":283.06399999999996,"endTime":286.634,"body":"the way we were working together"},{"speaker":"Yadi Caro","startTime":283.06399999999996,"endTime":286.634,"body":"and collaborate and really care"},{"speaker":"Yadi Caro","startTime":286.634,"endTime":289.485,"body":"about one another, but also like"},{"speaker":"Yadi Caro","startTime":286.634,"endTime":289.485,"body":"figure out how do we communicate"},{"speaker":"Yadi Caro","startTime":289.485,"endTime":290.71400000000006,"body":"more effectively with the user."},{"speaker":"Yadi Caro","startTime":290.71400000000006,"endTime":292.78499999999997,"body":"Especially for me who was"},{"speaker":"Yadi Caro","startTime":290.71400000000006,"endTime":292.78499999999997,"body":"working at the time with"},{"speaker":"Yadi Caro","startTime":292.78499999999997,"endTime":294.29999999999995,"body":"a team of developers,"},{"speaker":"Yadi Caro","startTime":292.78499999999997,"endTime":294.29999999999995,"body":"we were all on psych."},{"speaker":"Yadi Caro","startTime":294.725,"endTime":298.56500000000005,"body":"So bottom line is that as"},{"speaker":"Yadi Caro","startTime":294.725,"endTime":298.56500000000005,"body":"I started to kind of learn"},{"speaker":"Yadi Caro","startTime":298.56500000000005,"endTime":301.68499999999995,"body":"more about the importance of"},{"speaker":"Yadi Caro","startTime":298.56500000000005,"endTime":301.68499999999995,"body":"developing communication skills,"},{"speaker":"Yadi Caro","startTime":301.775,"endTime":305.975,"body":"collaboration, how to create"},{"speaker":"Yadi Caro","startTime":301.775,"endTime":305.975,"body":"creativity as a skill, that's"},{"speaker":"Yadi Caro","startTime":305.975,"endTime":309.635,"body":"when I realized like, oh, we're"},{"speaker":"Yadi Caro","startTime":305.975,"endTime":309.635,"body":"talking about the soft skills."},{"speaker":"Yadi Caro","startTime":309.755,"endTime":311.375,"body":"But when I thought about"},{"speaker":"Yadi Caro","startTime":309.755,"endTime":311.375,"body":"soft skills, so I thought"},{"speaker":"Yadi Caro","startTime":311.375,"endTime":314.225,"body":"about etiquette is like,"},{"speaker":"Yadi Caro","startTime":311.375,"endTime":314.225,"body":"how do you know dress well"},{"speaker":"Yadi Caro","startTime":314.23,"endTime":317.855,"body":"in an occasion in a, and"},{"speaker":"Yadi Caro","startTime":314.23,"endTime":317.855,"body":"when you shake the hands of"},{"speaker":"Yadi Caro","startTime":317.855,"endTime":319.17499999999995,"body":"somebody, look them in the eye."},{"speaker":"Yadi Caro","startTime":319.17499999999995,"endTime":321.275,"body":"So that kind of like"},{"speaker":"Yadi Caro","startTime":319.17499999999995,"endTime":321.275,"body":"superfluous approach."},{"speaker":"Yadi Caro","startTime":321.72,"endTime":325.499,"body":"Realizing that soft skills"},{"speaker":"Yadi Caro","startTime":321.72,"endTime":325.499,"body":"covers so much more, and"},{"speaker":"Yadi Caro","startTime":325.67999999999995,"endTime":329.52,"body":"there has been efforts to"},{"speaker":"Yadi Caro","startTime":325.67999999999995,"endTime":329.52,"body":"call them power skills or,"},{"speaker":"Yadi Caro","startTime":329.52,"endTime":330.9,"body":"you know, essential skills."},{"speaker":"Yadi Caro","startTime":330.96000000000004,"endTime":333.12,"body":"So when I thought about the"},{"speaker":"Yadi Caro","startTime":330.96000000000004,"endTime":333.12,"body":"term, I thinking like, well,"},{"speaker":"Yadi Caro","startTime":333.12,"endTime":335.69899999999996,"body":"they're hardcore because"},{"speaker":"Yadi Caro","startTime":333.12,"endTime":335.69899999999996,"body":"they're, you know, I'm a fan and"},{"speaker":"Yadi Caro","startTime":335.69899999999996,"endTime":338.18899999999996,"body":"hardcore fan, but also because"},{"speaker":"Yadi Caro","startTime":335.69899999999996,"endTime":338.18899999999996,"body":"of the fact that they're really"},{"speaker":"Yadi Caro","startTime":338.18899999999996,"endTime":339.78,"body":"like, they take a lot of effort."},{"speaker":"Yadi Caro","startTime":339.80999999999995,"endTime":341.30999999999995,"body":"They're super"},{"speaker":"Yadi Caro","startTime":339.80999999999995,"endTime":341.30999999999995,"body":"difficult to master."},{"speaker":"Galen Low","startTime":341.4,"endTime":342.32899999999995,"body":"That's interesting."},{"speaker":"Galen 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a"},{"speaker":"Galen Low","startTime":352.57500000000005,"endTime":354.765,"body":"conversation in my community"},{"speaker":"Galen Low","startTime":352.57500000000005,"endTime":354.765,"body":"about, you know, it's quite"},{"speaker":"Galen Low","startTime":354.765,"endTime":355.78499999999997,"body":"easy sometimes, right?"},{"speaker":"Galen Low","startTime":355.78499999999997,"endTime":358.845,"body":"To like sell an organization,"},{"speaker":"Galen Low","startTime":355.78499999999997,"endTime":358.845,"body":"to get a team upskilled on"},{"speaker":"Galen Low","startTime":358.845,"endTime":359.71500000000003,"body":"something technical, right?"},{"speaker":"Galen Low","startTime":359.71500000000003,"endTime":362.44500000000005,"body":"A new piece of technology, a new"},{"speaker":"Galen Low","startTime":359.71500000000003,"endTime":362.44500000000005,"body":"platform, a new software that"},{"speaker":"Galen 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for."},{"speaker":"Galen Low","startTime":373.235,"endTime":375.57500000000005,"body":"Because in some cases folks"},{"speaker":"Galen Low","startTime":373.235,"endTime":375.57500000000005,"body":"think that like, we should"},{"speaker":"Galen Low","startTime":375.57500000000005,"endTime":376.595,"body":"have this already, right?"},{"speaker":"Galen Low","startTime":376.595,"endTime":378.395,"body":"We're professionals,"},{"speaker":"Galen Low","startTime":376.595,"endTime":378.395,"body":"like we know how to"},{"speaker":"Galen Low","startTime":378.485,"endTime":381.30499999999995,"body":"problem solve, negotiate,"},{"speaker":"Galen Low","startTime":378.485,"endTime":381.30499999999995,"body":"you know, collaborate."},{"speaker":"Galen Low","startTime":381.30499999999995,"endTime":383.31399999999996,"body":"We know how to smooth"},{"speaker":"Galen Low","startTime":381.30499999999995,"endTime":383.31399999999996,"body":"over all the rough edges."},{"speaker":"Galen 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gonna go well."},{"speaker":"Galen Low","startTime":395.29499999999996,"endTime":397.03499999999997,"body":"Doesn't mean the work's gonna"},{"speaker":"Galen Low","startTime":395.29499999999996,"endTime":397.03499999999997,"body":"go well, doesn't mean you're"},{"speaker":"Galen Low","startTime":397.03499999999997,"endTime":397.96500000000003,"body":"gonna achieve your goals."},{"speaker":"Galen Low","startTime":398.05499999999995,"endTime":400.845,"body":"In fact, we know that in"},{"speaker":"Galen Low","startTime":398.05499999999995,"endTime":400.845,"body":"a lot of scenarios when"},{"speaker":"Galen Low","startTime":400.845,"endTime":403.03,"body":"you have all the brightest"},{"speaker":"Galen Low","startTime":400.845,"endTime":403.03,"body":"people in the room."},{"speaker":"Galen Low","startTime":403.53999999999996,"endTime":405.4,"body":"Actually, it's gonna"},{"speaker":"Galen Low","startTime":403.53999999999996,"endTime":405.4,"body":"be a big clash."},{"speaker":"Galen 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segue if we"},{"speaker":"Galen Low","startTime":475.03999999999996,"endTime":476.15,"body":"wanted to zoom out a bit."},{"speaker":"Galen Low","startTime":476.21000000000004,"endTime":478.88,"body":"I was really interested in"},{"speaker":"Galen Low","startTime":476.21000000000004,"endTime":478.88,"body":"your profile because you are a"},{"speaker":"Galen Low","startTime":478.90999999999997,"endTime":482.17999999999995,"body":"Harvard educated organizational"},{"speaker":"Galen Low","startTime":478.90999999999997,"endTime":482.17999999999995,"body":"psychology practitioner,"},{"speaker":"Galen Low","startTime":482.33000000000004,"endTime":486.40999999999997,"body":"and also you spent over"},{"speaker":"Galen Low","startTime":482.33000000000004,"endTime":486.40999999999997,"body":"18 years as a contractor"},{"speaker":"Galen Low","startTime":486.40999999999997,"endTime":488.635,"body":"working with teams within"},{"speaker":"Galen 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necessary"},{"speaker":"Galen Low","startTime":514.469,"endTime":517.599,"body":"to like drive the goals for"},{"speaker":"Galen Low","startTime":514.469,"endTime":517.599,"body":"your projects and your teams?"},{"speaker":"Yadi Caro","startTime":518.149,"endTime":519.86,"body":"Yeah, so"},{"speaker":"Yadi Caro","startTime":518.149,"endTime":519.86,"body":"organizational psychology,"},{"speaker":"Yadi Caro","startTime":519.86,"endTime":523.79,"body":"to put it in simple terms,"},{"speaker":"Yadi Caro","startTime":519.86,"endTime":523.79,"body":"it's about how do we humans"},{"speaker":"Yadi Caro","startTime":523.79,"endTime":527.029,"body":"behave in the workplace and"},{"speaker":"Yadi Caro","startTime":523.79,"endTime":527.029,"body":"how to make people happier"},{"speaker":"Yadi Caro","startTime":527.029,"endTime":529.459,"body":"in the workplace or more"},{"speaker":"Yadi Caro","startTime":527.029,"endTime":529.459,"body":"effective in the workplace."},{"speaker":"Yadi 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role."},{"speaker":"Yadi Caro","startTime":548.255,"endTime":550.505,"body":"It's how I've applied that"},{"speaker":"Yadi Caro","startTime":548.255,"endTime":550.505,"body":"in all the different roles"},{"speaker":"Yadi Caro","startTime":550.505,"endTime":551.105,"body":"that I've been doing."},{"speaker":"Yadi Caro","startTime":551.135,"endTime":553.355,"body":"'cause I've been working"},{"speaker":"Yadi Caro","startTime":551.135,"endTime":553.355,"body":"in the titles that you can"},{"speaker":"Yadi Caro","startTime":553.355,"endTime":556.9549999999999,"body":"imagine, like business analyst,"},{"speaker":"Yadi Caro","startTime":553.355,"endTime":556.9549999999999,"body":"agile coach, project manager,"},{"speaker":"Yadi Caro","startTime":557.105,"endTime":558.755,"body":"meeting project managers, and."},{"speaker":"Yadi Caro","startTime":558.8439999999999,"endTime":563.1949999999999,"body":"It all boils down to how to"},{"speaker":"Yadi Caro","startTime":558.8439999999999,"endTime":563.1949999999999,"body":"make processes or people work"},{"speaker":"Yadi Caro","startTime":563.1949999999999,"endTime":565.535,"body":"together more effectively and"},{"speaker":"Yadi Caro","startTime":563.1949999999999,"endTime":565.535,"body":"how do we communicate with"},{"speaker":"Yadi Caro","startTime":565.535,"endTime":567.904,"body":"the customer to make sure"},{"speaker":"Yadi Caro","startTime":565.535,"endTime":567.904,"body":"that we have a better product."},{"speaker":"Yadi Caro","startTime":567.904,"endTime":571.3249999999999,"body":"So product development as a"},{"speaker":"Yadi Caro","startTime":567.904,"endTime":571.3249999999999,"body":"whole, and what organizational"},{"speaker":"Yadi Caro","startTime":571.4449999999999,"endTime":574.535,"body":"psychology has enabled"},{"speaker":"Yadi Caro","startTime":571.4449999999999,"endTime":574.535,"body":"me to do is to identify"},{"speaker":"Yadi Caro","startTime":574.535,"endTime":576.4839999999999,"body":"what are the things that"},{"speaker":"Yadi Caro","startTime":574.535,"endTime":576.4839999999999,"body":"could be working better?"},{"speaker":"Yadi Caro","startTime":576.4839999999999,"endTime":579.514,"body":"Like for example, when I'm as an"},{"speaker":"Yadi Caro","startTime":576.4839999999999,"endTime":579.514,"body":"agile coach, launching a team,"},{"speaker":"Yadi Caro","startTime":579.5749999999999,"endTime":583.0849999999999,"body":"what's the right formula to"},{"speaker":"Yadi Caro","startTime":579.5749999999999,"endTime":583.0849999999999,"body":"kind of launch them as a team?"},{"speaker":"Yadi Caro","startTime":583.0849999999999,"endTime":586.5939999999999,"body":"Like the ability to make sure"},{"speaker":"Yadi Caro","startTime":583.0849999999999,"endTime":586.5939999999999,"body":"that we connect better first."},{"speaker":"Yadi Caro","startTime":586.9,"endTime":589.42,"body":"And then what are some"},{"speaker":"Yadi Caro","startTime":586.9,"endTime":589.42,"body":"techniques that are for more"},{"speaker":"Yadi Caro","startTime":589.42,"endTime":590.68,"body":"effective for collaboration?"},{"speaker":"Yadi Caro","startTime":590.77,"endTime":592.0899999999999,"body":"What are complex styles?"},{"speaker":"Yadi Caro","startTime":592.12,"endTime":594.31,"body":"Also, when we deal"},{"speaker":"Yadi Caro","startTime":592.12,"endTime":594.31,"body":"with teams, so it's all"},{"speaker":"Yadi Caro","startTime":594.31,"endTime":595.51,"body":"about human psychology."},{"speaker":"Yadi Caro","startTime":595.51,"endTime":597.49,"body":"It's not about, for"},{"speaker":"Yadi Caro","startTime":595.51,"endTime":597.49,"body":"example, going back to the"},{"speaker":"Yadi Caro","startTime":597.49,"endTime":598.63,"body":"example of Agile coach."},{"speaker":"Yadi Caro","startTime":598.63,"endTime":600.25,"body":"It's not about how to"},{"speaker":"Yadi 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with"},{"speaker":"Yadi Caro","startTime":613.169,"endTime":615.629,"body":"all these teams and coaching"},{"speaker":"Yadi Caro","startTime":615.629,"endTime":616.919,"body":"them to work better together."},{"speaker":"Galen Low","startTime":617.129,"endTime":617.519,"body":"I like that."},{"speaker":"Galen Low","startTime":617.519,"endTime":618.81,"body":"It's like an"},{"speaker":"Galen Low","startTime":617.519,"endTime":618.81,"body":"underpinning, right?"},{"speaker":"Galen Low","startTime":618.81,"endTime":620.7289999999999,"body":"It's not like you went in,"},{"speaker":"Galen Low","startTime":618.81,"endTime":620.7289999999999,"body":"like you said, your role was"},{"speaker":"Galen Low","startTime":620.7289999999999,"endTime":624.6899999999999,"body":"not to be a practitioner of"},{"speaker":"Galen Low","startTime":620.7289999999999,"endTime":624.6899999999999,"body":"organizational psychology."},{"speaker":"Galen 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I'm"},{"speaker":"Galen Low","startTime":639.8149999999999,"endTime":642.875,"body":"gonna speak from what I think is"},{"speaker":"Galen Low","startTime":639.8149999999999,"endTime":642.875,"body":"some of a listener perspective"},{"speaker":"Galen Low","startTime":642.875,"endTime":646.5939999999999,"body":"of like, okay, a lot of the"},{"speaker":"Galen Low","startTime":642.875,"endTime":646.5939999999999,"body":"times we can be guilty, like"},{"speaker":"Galen Low","startTime":646.5939999999999,"endTime":649.4449999999999,"body":"project managers, you know,"},{"speaker":"Galen Low","startTime":646.5939999999999,"endTime":649.4449999999999,"body":"agile coaches and what have you."},{"speaker":"Galen Low","startTime":649.4449999999999,"endTime":651.3349999999999,"body":"We can be guilty of like,"},{"speaker":"Galen Low","startTime":649.4449999999999,"endTime":651.3349999999999,"body":"I don't know, throwing"},{"speaker":"Galen Low","startTime":651.3349999999999,"endTime":652.0849999999999,"body":"the book at people."},{"speaker":"Galen Low","startTime":652.0849999999999,"endTime":654.635,"body":"Like, we're like almost being"},{"speaker":"Galen Low","startTime":652.0849999999999,"endTime":654.635,"body":"a bit too preachy about it."},{"speaker":"Galen Low","startTime":654.6949999999999,"endTime":657.6949999999999,"body":"You've got to like embody these"},{"speaker":"Galen Low","startTime":654.6949999999999,"endTime":657.6949999999999,"body":"philosophies, you know, like"},{"speaker":"Galen Low","startTime":657.7239999999999,"endTime":659.015,"body":"drink the Kool-Aid and all this."},{"speaker":"Galen Low","startTime":659.05,"endTime":661.27,"body":"Which in and of itself is a"},{"speaker":"Galen Low","startTime":659.05,"endTime":661.27,"body":"thing that can like, really"},{"speaker":"Galen Low","startTime":661.27,"endTime":662.92,"body":"make people resistant to it."},{"speaker":"Galen Low","startTime":663.0699999999999,"endTime":665.2289999999999,"body":"You know, they don't wanna be"},{"speaker":"Galen Low","startTime":663.0699999999999,"endTime":665.2289999999999,"body":"told that they have to, you"},{"speaker":"Galen Low","startTime":665.2289999999999,"endTime":668.14,"body":"know, be part of this group and"},{"speaker":"Galen Low","startTime":665.2289999999999,"endTime":668.14,"body":"they have to like gain entry to"},{"speaker":"Galen Low","startTime":668.14,"endTime":671.9399999999999,"body":"it, but rather, it's it's more"},{"speaker":"Galen Low","startTime":668.14,"endTime":671.9399999999999,"body":"fluid is the word I'm finding."},{"speaker":"Galen Low","startTime":671.9399999999999,"endTime":673.12,"body":"But what I really mean is like."},{"speaker":"Galen Low","startTime":673.645,"endTime":675.745,"body":"It's more core to"},{"speaker":"Galen Low","startTime":673.645,"endTime":675.745,"body":"us being humans."},{"speaker":"Galen 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work together as a"},{"speaker":"Galen Low","startTime":688.345,"endTime":691.525,"body":"team so much better if we were"},{"speaker":"Galen Low","startTime":691.525,"endTime":692.6949999999999,"body":"just use it right Vernacular."},{"speaker":"Yadi Caro","startTime":693.305,"endTime":694.025,"body":"Yeah."},{"speaker":"Yadi Caro","startTime":694.025,"endTime":696.9649999999999,"body":"And even for any effort,"},{"speaker":"Yadi Caro","startTime":694.025,"endTime":696.9649999999999,"body":"like for project management,"},{"speaker":"Yadi Caro","startTime":697.145,"endTime":700.3249999999999,"body":"for organizational change"},{"speaker":"Yadi Caro","startTime":697.145,"endTime":700.3249999999999,"body":"management, that it all applies"},{"speaker":"Yadi Caro","startTime":700.3249999999999,"endTime":703.055,"body":"in terms of there are the steps"},{"speaker":"Yadi Caro","startTime":700.3249999999999,"endTime":703.055,"body":"that you need to follow, like"},{"speaker":"Yadi Caro","startTime":703.055,"endTime":705.665,"body":"for the project initiation and"},{"speaker":"Yadi Caro","startTime":703.055,"endTime":705.665,"body":"planning and all those things."},{"speaker":"Yadi Caro","startTime":705.8149999999999,"endTime":707.555,"body":"But it is important"},{"speaker":"Yadi Caro","startTime":705.8149999999999,"endTime":707.555,"body":"to follow them."},{"speaker":"Yadi Caro","startTime":707.555,"endTime":709.5649999999999,"body":"But the people that are"},{"speaker":"Yadi Caro","startTime":707.555,"endTime":709.5649999999999,"body":"on the other side of"},{"speaker":"Yadi Caro","startTime":709.5649999999999,"endTime":710.5849999999999,"body":"that are not the PMs."},{"speaker":"Yadi Caro","startTime":710.5849999999999,"endTime":713.0749999999999,"body":"They don't really care, per"},{"speaker":"Yadi Caro","startTime":710.5849999999999,"endTime":713.0749999999999,"body":"se about what's going on."},{"speaker":"Yadi Caro","startTime":713.0749999999999,"endTime":714.725,"body":"They care about"},{"speaker":"Yadi Caro","startTime":713.0749999999999,"endTime":714.725,"body":"delivering something."},{"speaker":"Yadi Caro","startTime":714.725,"endTime":717.5749999999999,"body":"So how do you maintain those"},{"speaker":"Yadi Caro","startTime":714.725,"endTime":717.5749999999999,"body":"processes in the background?"},{"speaker":"Yadi Caro","startTime":717.5749999999999,"endTime":719.255,"body":"Like, yeah, you're gonna"},{"speaker":"Yadi Caro","startTime":717.5749999999999,"endTime":719.255,"body":"lead by these philosophies."},{"speaker":"Yadi Caro","startTime":719.4739999999999,"endTime":722.534,"body":"Also as you work with them,"},{"speaker":"Yadi Caro","startTime":719.4739999999999,"endTime":722.534,"body":"in order to make the project"},{"speaker":"Yadi Caro","startTime":722.534,"endTime":726.254,"body":"work or the change work, you"},{"speaker":"Yadi Caro","startTime":722.534,"endTime":726.254,"body":"have to deal either in an"},{"speaker":"Yadi Caro","startTime":726.254,"endTime":729.675,"body":"individual basis or helping"},{"speaker":"Yadi Caro","startTime":726.254,"endTime":729.675,"body":"people give them the tools"},{"speaker":"Yadi Caro","startTime":729.675,"endTime":732.9449999999999,"body":"to, for example, as a project"},{"speaker":"Yadi Caro","startTime":729.675,"endTime":732.9449999999999,"body":"manager, how do, when you hold"},{"speaker":"Yadi Caro","startTime":732.9449999999999,"endTime":735.8539999999999,"body":"your meetings, you need to"},{"speaker":"Yadi Caro","startTime":732.9449999999999,"endTime":735.8539999999999,"body":"develop that skill set of how do"},{"speaker":"Yadi Caro","startTime":735.8539999999999,"endTime":737.3249999999999,"body":"you have an effective meeting?"},{"speaker":"Yadi Caro","startTime":737.3249999999999,"endTime":739.3349999999999,"body":"There are some techniques"},{"speaker":"Yadi Caro","startTime":737.3249999999999,"endTime":739.3349999999999,"body":"that you can use and allow"},{"speaker":"Yadi Caro","startTime":739.3349999999999,"endTime":741.7339999999999,"body":"you and your team to have a"},{"speaker":"Yadi Caro","startTime":739.3349999999999,"endTime":741.7339999999999,"body":"better meeting where you know"},{"speaker":"Yadi Caro","startTime":741.7339999999999,"endTime":742.874,"body":"all the voices are heard."},{"speaker":"Yadi Caro","startTime":742.9649999999999,"endTime":745.0649999999999,"body":"How do you become a better"},{"speaker":"Yadi Caro","startTime":742.9649999999999,"endTime":745.0649999999999,"body":"listener in terms of."},{"speaker":"Yadi Caro","startTime":745.3349999999999,"endTime":748.785,"body":"When listening, it's a"},{"speaker":"Yadi Caro","startTime":745.3349999999999,"endTime":748.785,"body":"whole science as well that"},{"speaker":"Yadi Caro","startTime":748.935,"endTime":752.3249999999999,"body":"there's repeating back what"},{"speaker":"Yadi Caro","startTime":748.935,"endTime":752.3249999999999,"body":"you hear or kind of pausing."},{"speaker":"Yadi Caro","startTime":752.3249999999999,"endTime":754.845,"body":"So just little tools and"},{"speaker":"Yadi Caro","startTime":752.3249999999999,"endTime":754.845,"body":"tips that you need to"},{"speaker":"Yadi Caro","startTime":754.845,"endTime":758.295,"body":"consider to help you become"},{"speaker":"Yadi Caro","startTime":754.845,"endTime":758.295,"body":"better at those soft skills"},{"speaker":"Yadi Caro","startTime":758.295,"endTime":759.435,"body":"and do your work better."},{"speaker":"Galen Low","startTime":759.615,"endTime":761.4449999999999,"body":"I wondered if we"},{"speaker":"Galen Low","startTime":759.615,"endTime":761.4449999999999,"body":"can like dive a bit into that."},{"speaker":"Galen Low","startTime":761.4449999999999,"endTime":764.355,"body":"You mentioned, you know, you"},{"speaker":"Galen Low","startTime":761.4449999999999,"endTime":764.355,"body":"have held a lot of different"},{"speaker":"Galen Low","startTime":764.4449999999999,"endTime":767.3249999999999,"body":"titles and roles, you know,"},{"speaker":"Galen Low","startTime":764.4449999999999,"endTime":767.3249999999999,"body":"working in the defense"},{"speaker":"Galen Low","startTime":767.3249999999999,"endTime":770.115,"body":"sector and other sectors,"},{"speaker":"Galen Low","startTime":767.3249999999999,"endTime":770.115,"body":"mostly with technical teams."},{"speaker":"Galen Low","startTime":770.115,"endTime":772.5749999999999,"body":"You've mentioned BA. You"},{"speaker":"Galen Low","startTime":770.115,"endTime":772.5749999999999,"body":"mentioned project manager,"},{"speaker":"Galen Low","startTime":772.635,"endTime":775.185,"body":"agile coach, leading"},{"speaker":"Galen Low","startTime":772.635,"endTime":775.185,"body":"teams of project managers."},{"speaker":"Galen Low","startTime":775.275,"endTime":778.0649999999999,"body":"And what I know about some"},{"speaker":"Galen Low","startTime":775.275,"endTime":778.0649999999999,"body":"of these projects is that you"},{"speaker":"Galen Low","startTime":778.0649999999999,"endTime":780.7339999999999,"body":"know, you're working with a"},{"speaker":"Galen Low","startTime":778.0649999999999,"endTime":780.7339999999999,"body":"very cross-functional team"},{"speaker":"Galen Low","startTime":780.765,"endTime":783.8249999999999,"body":"and like you said, a players"},{"speaker":"Galen Low","startTime":780.765,"endTime":783.8249999999999,"body":"and like deep specialists"},{"speaker":"Galen 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Low","startTime":822.129,"endTime":824.199,"body":"can be productive together?"},{"speaker":"Yadi Caro","startTime":824.499,"endTime":827.139,"body":"Yeah, so it boils"},{"speaker":"Yadi Caro","startTime":824.499,"endTime":827.139,"body":"down to the soft skills"},{"speaker":"Yadi Caro","startTime":827.139,"endTime":829.7189999999999,"body":"are kind of the, in the"},{"speaker":"Yadi Caro","startTime":827.139,"endTime":829.7189999999999,"body":"background, in the sense of."},{"speaker":"Yadi Caro","startTime":830.009,"endTime":832.829,"body":"As the framework I have, for"},{"speaker":"Yadi Caro","startTime":830.009,"endTime":832.829,"body":"example, that I described in"},{"speaker":"Yadi Caro","startTime":832.829,"endTime":836.2189999999999,"body":"my book, is that for any work"},{"speaker":"Yadi Caro","startTime":832.829,"endTime":836.2189999999999,"body":"that you're gonna take in for"},{"speaker":"Yadi Caro","startTime":836.2189999999999,"endTime":839.309,"body":"any project or just entering"},{"speaker":"Yadi Caro","startTime":836.2189999999999,"endTime":839.309,"body":"with any team, the first thing"},{"speaker":"Yadi Caro","startTime":839.309,"endTime":841.649,"body":"that you need to do is just"},{"speaker":"Yadi Caro","startTime":839.309,"endTime":841.649,"body":"connect with the folks that"},{"speaker":"Yadi Caro","startTime":841.649,"endTime":842.519,"body":"you're gonna be working with."},{"speaker":"Yadi Caro","startTime":842.519,"endTime":845.699,"body":"So either be a general, or"},{"speaker":"Yadi Caro","startTime":842.519,"endTime":845.699,"body":"either be like the technical"},{"speaker":"Yadi Caro","startTime":845.699,"endTime":847.889,"body":"teams, it's just like, okay,"},{"speaker":"Yadi Caro","startTime":845.699,"endTime":847.889,"body":"we're gonna do a thing together."},{"speaker":"Yadi Caro","startTime":847.9789999999999,"endTime":849.539,"body":"Let's figure out"},{"speaker":"Yadi Caro","startTime":847.9789999999999,"endTime":849.539,"body":"ways to connect."},{"speaker":"Yadi Caro","startTime":849.539,"endTime":850.799,"body":"They build up empathy."},{"speaker":"Yadi Caro","startTime":850.8389999999999,"endTime":853.029,"body":"And I know it sounds so soft"},{"speaker":"Yadi Caro","startTime":850.8389999999999,"endTime":853.029,"body":"to use the term empathy, but"},{"speaker":"Yadi Caro","startTime":853.029,"endTime":855.579,"body":"just understanding like the"},{"speaker":"Yadi Caro","startTime":853.029,"endTime":855.579,"body":"perspective of the other, part"},{"speaker":"Yadi Caro","startTime":855.579,"endTime":857.7389999999999,"body":"of the little skills that we"},{"speaker":"Yadi Caro","startTime":855.579,"endTime":857.7389999999999,"body":"need to be thinking about in"},{"speaker":"Yadi Caro","startTime":857.7389999999999,"endTime":860.079,"body":"the background of like, how do"},{"speaker":"Yadi Caro","startTime":857.7389999999999,"endTime":860.079,"body":"I really connect with the folks"},{"speaker":"Yadi Caro","startTime":860.079,"endTime":862.299,"body":"and not just come in and say,"},{"speaker":"Yadi Caro","startTime":860.079,"endTime":862.299,"body":"this is what we're gonna do."},{"speaker":"Yadi Caro","startTime":862.3589999999999,"endTime":862.689,"body":"Yes."},{"speaker":"Yadi Caro","startTime":862.689,"endTime":864.9689999999999,"body":"As a general, you probably"},{"speaker":"Yadi Caro","startTime":862.689,"endTime":864.9689999999999,"body":"have that, you know, working"},{"speaker":"Yadi Caro","startTime":864.9689999999999,"endTime":867.819,"body":"with four Star Generals, they"},{"speaker":"Yadi Caro","startTime":864.9689999999999,"endTime":867.819,"body":"have been agenda, but even"},{"speaker":"Yadi Caro","startTime":867.819,"endTime":870.369,"body":"themselves have made an effort"},{"speaker":"Yadi Caro","startTime":867.819,"endTime":870.369,"body":"to like, okay, I need to connect"},{"speaker":"Yadi Caro","startTime":870.369,"endTime":872.319,"body":"and meet the people that I've"},{"speaker":"Yadi Caro","startTime":870.369,"endTime":872.319,"body":"been gonna be working with."},{"speaker":"Yadi Caro","startTime":872.319,"endTime":874.869,"body":"Which is sometimes something"},{"speaker":"Yadi Caro","startTime":872.319,"endTime":874.869,"body":"we take for granted that we"},{"speaker":"Yadi Caro","startTime":874.869,"endTime":877.179,"body":"work with people, we don't"},{"speaker":"Yadi Caro","startTime":874.869,"endTime":877.179,"body":"really get to know them"},{"speaker":"Yadi Caro","startTime":877.179,"endTime":878.169,"body":"or find their strengths."},{"speaker":"Yadi Caro","startTime":878.3589999999999,"endTime":880.879,"body":"So that's the part first,"},{"speaker":"Yadi Caro","startTime":878.3589999999999,"endTime":880.879,"body":"and then you figure out"},{"speaker":"Yadi Caro","startTime":880.909,"endTime":883.2189999999999,"body":"the communication part,"},{"speaker":"Yadi Caro","startTime":880.909,"endTime":883.2189999999999,"body":"communicating the vision."},{"speaker":"Yadi Caro","startTime":883.2189999999999,"endTime":885.829,"body":"It seems so simple, but it's"},{"speaker":"Yadi Caro","startTime":883.2189999999999,"endTime":885.829,"body":"not something that we're"},{"speaker":"Yadi Caro","startTime":885.829,"endTime":887.689,"body":"repeating enough of like,"},{"speaker":"Yadi Caro","startTime":885.829,"endTime":887.689,"body":"okay, we're gonna work in"},{"speaker":"Yadi Caro","startTime":887.689,"endTime":890.539,"body":"this project and it probably"},{"speaker":"Yadi Caro","startTime":887.689,"endTime":890.539,"body":"has some sort of acronym that"},{"speaker":"Yadi Caro","startTime":890.539,"endTime":891.799,"body":"people cannot understand."},{"speaker":"Yadi Caro","startTime":891.919,"endTime":894.4689999999999,"body":"But then you ask about the,"},{"speaker":"Yadi Caro","startTime":891.919,"endTime":894.4689999999999,"body":"like, what is this for?"},{"speaker":"Yadi Caro","startTime":894.4689999999999,"endTime":894.8589999999999,"body":"You know?"},{"speaker":"Yadi Caro","startTime":894.8589999999999,"endTime":897.439,"body":"It's reminding yourself and"},{"speaker":"Yadi Caro","startTime":894.8589999999999,"endTime":897.439,"body":"reminding the team, like,"},{"speaker":"Yadi Caro","startTime":897.439,"endTime":900.529,"body":"okay, we're gonna be working"},{"speaker":"Yadi Caro","startTime":897.439,"endTime":900.529,"body":"on this refresh of laptops,"},{"speaker":"Yadi Caro","startTime":900.529,"endTime":901.6089999999999,"body":"but well, what is it for?"},{"speaker":"Yadi Caro","startTime":901.789,"endTime":904.6089999999999,"body":"Oh, well then you kind of wanna"},{"speaker":"Yadi Caro","startTime":901.789,"endTime":904.6089999999999,"body":"go ahead and remind the team."},{"speaker":"Yadi Caro","startTime":904.6089999999999,"endTime":905.209,"body":"All those things."},{"speaker":"Yadi Caro","startTime":905.374,"endTime":908.164,"body":"Then setting the stage for the"},{"speaker":"Yadi Caro","startTime":905.374,"endTime":908.164,"body":"collaboration and creation,"},{"speaker":"Yadi Caro","startTime":908.164,"endTime":910.744,"body":"which is first you have a"},{"speaker":"Yadi Caro","startTime":908.164,"endTime":910.744,"body":"team agreement, and that's"},{"speaker":"Yadi Caro","startTime":910.744,"endTime":913.774,"body":"something that saves so much"},{"speaker":"Yadi Caro","startTime":910.744,"endTime":913.774,"body":"time and effort because just"},{"speaker":"Yadi Caro","startTime":913.774,"endTime":917.1039999999999,"body":"agreeing as a team, especially"},{"speaker":"Yadi Caro","startTime":913.774,"endTime":917.1039999999999,"body":"as a pm, as a project manager,"},{"speaker":"Yadi Caro","startTime":917.374,"endTime":919.954,"body":"deciding what are we, do I"},{"speaker":"Yadi Caro","startTime":917.374,"endTime":919.954,"body":"prefer with the communication?"},{"speaker":"Yadi Caro","startTime":920.074,"endTime":921.6039999999999,"body":"How often are we"},{"speaker":"Yadi Caro","startTime":920.074,"endTime":921.6039999999999,"body":"gonna be meeting?"},{"speaker":"Yadi Caro","startTime":921.634,"endTime":922.954,"body":"How are we gonna prioritize?"},{"speaker":"Yadi Caro","startTime":923.014,"endTime":924.124,"body":"So oftentimes like."},{"speaker":"Yadi Caro","startTime":924.259,"endTime":926.419,"body":"It's a priority depending"},{"speaker":"Yadi Caro","startTime":924.259,"endTime":926.419,"body":"on what the general says."},{"speaker":"Yadi Caro","startTime":926.419,"endTime":928.459,"body":"Well, yeah, at least we know"},{"speaker":"Yadi Caro","startTime":926.419,"endTime":928.459,"body":"that's what's gonna be the"},{"speaker":"Yadi Caro","startTime":928.459,"endTime":931.249,"body":"priority and then the part of"},{"speaker":"Yadi Caro","startTime":928.459,"endTime":931.249,"body":"the continually correcting,"},{"speaker":"Yadi Caro","startTime":931.249,"endTime":933.7389999999999,"body":"which is that as a team,"},{"speaker":"Yadi Caro","startTime":931.249,"endTime":933.7389999999999,"body":"and that's something very"},{"speaker":"Yadi Caro","startTime":933.7389999999999,"endTime":936.1089999999999,"body":"popular in Agile frameworks"},{"speaker":"Yadi Caro","startTime":933.7389999999999,"endTime":936.1089999999999,"body":"as you may know, which is"},{"speaker":"Yadi Caro","startTime":936.1089999999999,"endTime":938.809,"body":"that the retrospective or"},{"speaker":"Yadi Caro","startTime":936.1089999999999,"endTime":938.809,"body":"kind of reflecting on what"},{"speaker":"Yadi Caro","startTime":938.809,"endTime":940.6039999999999,"body":"you, not wait till the end"},{"speaker":"Yadi Caro","startTime":938.809,"endTime":940.6039999999999,"body":"of the project, but just."},{"speaker":"Yadi Caro","startTime":940.919,"endTime":943.439,"body":"Constantly working ways"},{"speaker":"Yadi Caro","startTime":940.919,"endTime":943.439,"body":"of how you're gonna manage"},{"speaker":"Yadi Caro","startTime":943.439,"endTime":946.5889999999999,"body":"conflict effectively, because"},{"speaker":"Yadi Caro","startTime":943.439,"endTime":946.5889999999999,"body":"a lot of times conflict"},{"speaker":"Yadi Caro","startTime":946.5889999999999,"endTime":949.439,"body":"erupts and then you have"},{"speaker":"Yadi Caro","startTime":946.5889999999999,"endTime":949.439,"body":"to come with like the boss."},{"speaker":"Yadi Caro","startTime":949.4689999999999,"endTime":949.7389999999999,"body":"Yeah."},{"speaker":"Yadi Caro","startTime":949.829,"endTime":951.869,"body":"To kind of put the"},{"speaker":"Yadi Caro","startTime":949.829,"endTime":951.869,"body":"rule in the team."},{"speaker":"Yadi Caro","startTime":951.959,"endTime":954.329,"body":"That's the framework I use,"},{"speaker":"Yadi Caro","startTime":951.959,"endTime":954.329,"body":"which is basically all based"},{"speaker":"Yadi Caro","startTime":954.329,"endTime":957.329,"body":"on the aspect of, as you"},{"speaker":"Yadi Caro","startTime":954.329,"endTime":957.329,"body":"build a team, you need to"},{"speaker":"Yadi Caro","startTime":957.419,"endTime":959.3489999999999,"body":"slowly develop this skill that"},{"speaker":"Yadi Caro","startTime":957.419,"endTime":959.3489999999999,"body":"you're gonna be working with."},{"speaker":"Galen Low","startTime":959.764,"endTime":961.284,"body":"I like that"},{"speaker":"Galen Low","startTime":959.764,"endTime":961.284,"body":"it you know, boils back"},{"speaker":"Galen Low","startTime":961.284,"endTime":965.424,"body":"down to relationships"},{"speaker":"Galen Low","startTime":961.284,"endTime":965.424,"body":"and context and trust."},{"speaker":"Galen Low","startTime":965.514,"endTime":967.944,"body":"You mentioned something earlier"},{"speaker":"Galen Low","startTime":965.514,"endTime":967.944,"body":"about, you know, empathy being"},{"speaker":"Galen Low","startTime":967.944,"endTime":970.8539999999999,"body":"a word that sounds very soft and"},{"speaker":"Galen Low","startTime":967.944,"endTime":970.8539999999999,"body":"I've experienced that, right?"},{"speaker":"Galen Low","startTime":970.8539999999999,"endTime":974.124,"body":"It's like, okay, that sounds a"},{"speaker":"Galen Low","startTime":970.8539999999999,"endTime":974.124,"body":"bit too hippie, a bit too woke."},{"speaker":"Galen Low","startTime":974.124,"endTime":977.874,"body":"Like, I don't really understand"},{"speaker":"Galen Low","startTime":974.124,"endTime":977.874,"body":"how this fits into, like,"},{"speaker":"Galen Low","startTime":977.874,"endTime":979.284,"body":"how we deliver impact."},{"speaker":"Galen Low","startTime":979.404,"endTime":981.024,"body":"It's just, you know,"},{"speaker":"Galen Low","startTime":979.404,"endTime":981.024,"body":"it's the way it is."},{"speaker":"Galen Low","startTime":981.024,"endTime":983.544,"body":"Four star general comes in,"},{"speaker":"Galen Low","startTime":981.024,"endTime":983.544,"body":"tells us how it is we do it."},{"speaker":"Galen Low","startTime":983.544,"endTime":985.8539999999999,"body":"Like that's just rank and"},{"speaker":"Galen Low","startTime":983.544,"endTime":985.8539999999999,"body":"file what we're gonna do."},{"speaker":"Galen Low","startTime":985.9739999999999,"endTime":988.404,"body":"I also like that it's not like,"},{"speaker":"Galen Low","startTime":985.9739999999999,"endTime":988.404,"body":"like the way you phrase it."},{"speaker":"Galen Low","startTime":988.704,"endTime":990.384,"body":"And I do want to kind of get"},{"speaker":"Galen Low","startTime":988.704,"endTime":990.384,"body":"into phrasing after this, but"},{"speaker":"Galen Low","startTime":990.384,"endTime":992.2139999999999,"body":"the way you phrase it is not"},{"speaker":"Galen Low","startTime":990.384,"endTime":992.2139999999999,"body":"like, you know, we've given some"},{"speaker":"Galen Low","startTime":992.2139999999999,"endTime":993.2339999999999,"body":"of these things a name, right?"},{"speaker":"Galen Low","startTime":993.2339999999999,"endTime":995.874,"body":"Like retrospective, you know,"},{"speaker":"Galen Low","startTime":993.2339999999999,"endTime":995.874,"body":"like kickoffs, all these sort"},{"speaker":"Galen Low","startTime":995.874,"endTime":997.314,"body":"of ceremonies along the way."},{"speaker":"Galen Low","startTime":997.434,"endTime":1000.2239999999999,"body":"And I sense in the industry that"},{"speaker":"Galen Low","startTime":997.434,"endTime":1000.2239999999999,"body":"there's some fatigue around that"},{"speaker":"Galen Low","startTime":1000.374,"endTime":1002.804,"body":"and that's what kind of gives"},{"speaker":"Galen Low","startTime":1000.374,"endTime":1002.804,"body":"people like resistance to it."},{"speaker":"Galen Low","startTime":1002.804,"endTime":1005.804,"body":"The resistance to the idea"},{"speaker":"Galen Low","startTime":1002.804,"endTime":1005.804,"body":"of doing a sprint retro,"},{"speaker":"Galen Low","startTime":1005.894,"endTime":1008.624,"body":"because there's just so"},{"speaker":"Galen Low","startTime":1005.894,"endTime":1008.624,"body":"much imbued in that word."},{"speaker":"Galen Low","startTime":1008.624,"endTime":1010.334,"body":"But really it's like, let's"},{"speaker":"Galen Low","startTime":1008.624,"endTime":1010.334,"body":"talk about what happened,"},{"speaker":"Galen Low","startTime":1010.394,"endTime":1012.434,"body":"you know, what's been done,"},{"speaker":"Galen Low","startTime":1010.394,"endTime":1012.434,"body":"how can we improve and"},{"speaker":"Galen Low","startTime":1012.434,"endTime":1013.814,"body":"when we like boil it down."},{"speaker":"Galen Low","startTime":1013.889,"endTime":1016.499,"body":"Communicating and having a"},{"speaker":"Galen Low","startTime":1013.889,"endTime":1016.499,"body":"relationship with one another."},{"speaker":"Galen Low","startTime":1016.499,"endTime":1018.7189999999999,"body":"Like that's not useless, right?"},{"speaker":"Galen Low","startTime":1018.7189999999999,"endTime":1021.059,"body":"That's not irrelevant in"},{"speaker":"Galen Low","startTime":1018.7189999999999,"endTime":1021.059,"body":"anyone's sort of reality."},{"speaker":"Galen Low","startTime":1021.179,"endTime":1023.159,"body":"And it was actually really"},{"speaker":"Galen Low","startTime":1021.179,"endTime":1023.159,"body":"interesting to hear."},{"speaker":"Galen Low","startTime":1023.2189999999999,"endTime":1025.6490000000001,"body":"I've never really worked in"},{"speaker":"Galen Low","startTime":1023.2189999999999,"endTime":1025.6490000000001,"body":"the defense sector and I know"},{"speaker":"Galen Low","startTime":1025.6490000000001,"endTime":1028.049,"body":"that there are going to be"},{"speaker":"Galen Low","startTime":1025.6490000000001,"endTime":1028.049,"body":"stereotypes of course, right?"},{"speaker":"Galen Low","startTime":1028.049,"endTime":1031.349,"body":"With the four star general with"},{"speaker":"Galen Low","startTime":1028.049,"endTime":1031.349,"body":"how the military is organized."},{"speaker":"Galen Low","startTime":1031.469,"endTime":1033.539,"body":"And I think a lot of us, you"},{"speaker":"Galen Low","startTime":1031.469,"endTime":1033.539,"body":"know, picture in our heads"},{"speaker":"Galen Low","startTime":1033.569,"endTime":1035.789,"body":"my way or the highway, I"},{"speaker":"Galen Low","startTime":1033.569,"endTime":1035.789,"body":"don't need to get to know"},{"speaker":"Galen Low","startTime":1035.789,"endTime":1037.079,"body":"you, you know, private."},{"speaker":"Galen Low","startTime":1037.079,"endTime":1040.109,"body":"Like I, you just have to do what"},{"speaker":"Galen Low","startTime":1037.079,"endTime":1040.109,"body":"I say and we have this image"},{"speaker":"Galen Low","startTime":1040.109,"endTime":1042.059,"body":"in our head, but it's actually"},{"speaker":"Galen Low","startTime":1040.109,"endTime":1042.059,"body":"really refreshing to hear that."},{"speaker":"Galen Low","startTime":1042.059,"endTime":1043.3790000000001,"body":"And even on your podcast."},{"speaker":"Galen Low","startTime":1043.3890000000001,"endTime":1045.94,"body":"The names you're bringing on"},{"speaker":"Galen Low","startTime":1043.3890000000001,"endTime":1045.94,"body":"the names and their roles."},{"speaker":"Galen Low","startTime":1046.0,"endTime":1048.82,"body":"A lot of folks, you know, I'd"},{"speaker":"Galen Low","startTime":1046.0,"endTime":1048.82,"body":"like to say breaking the mold"},{"speaker":"Galen Low","startTime":1048.82,"endTime":1052.18,"body":"a little bit of, you know, the"},{"speaker":"Galen Low","startTime":1048.82,"endTime":1052.18,"body":"sort of military stereotypes"},{"speaker":"Galen Low","startTime":1052.24,"endTime":1054.28,"body":"who are like, yeah, of"},{"speaker":"Galen Low","startTime":1052.24,"endTime":1054.28,"body":"course I need to build trust."},{"speaker":"Galen Low","startTime":1054.28,"endTime":1056.05,"body":"And I think a lot of folks"},{"speaker":"Galen Low","startTime":1054.28,"endTime":1056.05,"body":"who have served, who are"},{"speaker":"Galen Low","startTime":1056.05,"endTime":1058.09,"body":"listening to this or who"},{"speaker":"Galen Low","startTime":1056.05,"endTime":1058.09,"body":"have, you know, a background"},{"speaker":"Galen Low","startTime":1058.09,"endTime":1059.74,"body":"in defense and military,"},{"speaker":"Galen Low","startTime":1058.09,"endTime":1059.74,"body":"they're gonna say, of course."},{"speaker":"Galen Low","startTime":1060.324,"endTime":1062.155,"body":"You don't do these"},{"speaker":"Galen Low","startTime":1060.324,"endTime":1062.155,"body":"things without trust."},{"speaker":"Galen Low","startTime":1062.155,"endTime":1063.715,"body":"You don't do these things"},{"speaker":"Galen Low","startTime":1062.155,"endTime":1063.715,"body":"without relationship."},{"speaker":"Galen Low","startTime":1063.774,"endTime":1066.834,"body":"But like the pop culture,"},{"speaker":"Galen Low","startTime":1063.774,"endTime":1066.834,"body":"you know, Hollywood media,"},{"speaker":"Galen Low","startTime":1066.834,"endTime":1069.175,"body":"for me, I'm like, there's the"},{"speaker":"Galen Low","startTime":1066.834,"endTime":1069.175,"body":"drill sergeant and there's a"},{"speaker":"Galen Low","startTime":1069.175,"endTime":1071.665,"body":"like, you know, and it's like"},{"speaker":"Galen Low","startTime":1069.175,"endTime":1071.665,"body":"there's no room for soft skills."},{"speaker":"Galen Low","startTime":1071.665,"endTime":1073.104,"body":"There would be no"},{"speaker":"Galen Low","startTime":1071.665,"endTime":1073.104,"body":"room for soft skills."},{"speaker":"Galen Low","startTime":1073.104,"endTime":1074.634,"body":"And gosh, it what"},{"speaker":"Galen Low","startTime":1073.104,"endTime":1074.634,"body":"an uphill battle."},{"speaker":"Galen Low","startTime":1074.725,"endTime":1076.614,"body":"I was refreshing to hear"},{"speaker":"Galen Low","startTime":1074.725,"endTime":1076.614,"body":"that, but I did also wanna"},{"speaker":"Galen Low","startTime":1076.614,"endTime":1077.7839999999999,"body":"get into the idea that like."},{"speaker":"Galen Low","startTime":1078.01,"endTime":1080.4089999999999,"body":"I know that's not a"},{"speaker":"Galen Low","startTime":1078.01,"endTime":1080.4089999999999,"body":"change across the board."},{"speaker":"Galen Low","startTime":1080.5,"endTime":1083.53,"body":"Like anywhere in any sector,"},{"speaker":"Galen Low","startTime":1080.5,"endTime":1083.53,"body":"you'll still come across folks"},{"speaker":"Galen Low","startTime":1083.59,"endTime":1086.5,"body":"who are just like not in love"},{"speaker":"Galen Low","startTime":1083.59,"endTime":1086.5,"body":"with the idea of soft skills."},{"speaker":"Galen Low","startTime":1086.5,"endTime":1088.8999999999999,"body":"Like either, you know, the"},{"speaker":"Galen Low","startTime":1086.5,"endTime":1088.8999999999999,"body":"generals, like they're your"},{"speaker":"Galen Low","startTime":1088.8999999999999,"endTime":1091.51,"body":"project sponsors, your, you"},{"speaker":"Galen Low","startTime":1088.8999999999999,"endTime":1091.51,"body":"know, leadership teams, but"},{"speaker":"Galen Low","startTime":1091.51,"endTime":1094.57,"body":"even like folks on the project"},{"speaker":"Galen Low","startTime":1091.51,"endTime":1094.57,"body":"team like might be like yeah."},{"speaker":"Galen Low","startTime":1094.719,"endTime":1095.529,"body":"Pause and listen."},{"speaker":"Galen Low","startTime":1095.529,"endTime":1096.85,"body":"Well, like, yeah, like."},{"speaker":"Galen Low","startTime":1097.314,"endTime":1098.634,"body":"Tell me how to hold"},{"speaker":"Galen Low","startTime":1097.314,"endTime":1098.634,"body":"a knife and fork."},{"speaker":"Galen Low","startTime":1098.634,"endTime":1099.924,"body":"Like, you know, I'm not a baby."},{"speaker":"Galen Low","startTime":1100.0439999999999,"endTime":1102.174,"body":"And especially like when it's"},{"speaker":"Galen Low","startTime":1100.0439999999999,"endTime":1102.174,"body":"like high pressure, you know,"},{"speaker":"Galen Low","startTime":1102.174,"endTime":1104.5439999999999,"body":"technical and especially in"},{"speaker":"Galen Low","startTime":1102.174,"endTime":1104.5439999999999,"body":"a hierarchical environment,"},{"speaker":"Galen Low","startTime":1104.574,"endTime":1106.764,"body":"you know, I could see that a"},{"speaker":"Galen Low","startTime":1104.574,"endTime":1106.764,"body":"lot of people might be like"},{"speaker":"Galen Low","startTime":1106.834,"endTime":1107.914,"body":"yeah, this is a waste of time."},{"speaker":"Galen Low","startTime":1108.094,"endTime":1109.864,"body":"Like doing this like"},{"speaker":"Galen Low","startTime":1108.094,"endTime":1109.864,"body":"team building exercise."},{"speaker":"Galen Low","startTime":1109.984,"endTime":1113.884,"body":"So like in those circumstances,"},{"speaker":"Galen Low","startTime":1109.984,"endTime":1113.884,"body":"like when the word soft skills"},{"speaker":"Galen Low","startTime":1113.884,"endTime":1117.064,"body":"is like an automatic turnoff"},{"speaker":"Galen Low","startTime":1113.884,"endTime":1117.064,"body":"for team members or maybe the"},{"speaker":"Galen Low","startTime":1117.064,"endTime":1120.184,"body":"entire team, like how do you"},{"speaker":"Galen Low","startTime":1117.064,"endTime":1120.184,"body":"launch that team effectively"},{"speaker":"Galen Low","startTime":1120.184,"endTime":1123.964,"body":"towards high performance without"},{"speaker":"Galen Low","startTime":1120.184,"endTime":1123.964,"body":"like this notion of soft skills"},{"speaker":"Galen Low","startTime":1123.964,"endTime":1125.404,"body":"being that like non-starter."},{"speaker":"Yadi Caro","startTime":1125.549,"endTime":1127.799,"body":"Yeah, so it's"},{"speaker":"Yadi Caro","startTime":1125.549,"endTime":1127.799,"body":"interesting because even"},{"speaker":"Yadi Caro","startTime":1127.829,"endTime":1130.559,"body":"for my experience working"},{"speaker":"Yadi Caro","startTime":1127.829,"endTime":1130.559,"body":"with the military have been"},{"speaker":"Yadi Caro","startTime":1130.62,"endTime":1132.239,"body":"discovered that the higher"},{"speaker":"Yadi Caro","startTime":1130.62,"endTime":1132.239,"body":"they rank, the more they"},{"speaker":"Yadi Caro","startTime":1132.239,"endTime":1134.969,"body":"care about, like the aspect"},{"speaker":"Yadi Caro","startTime":1132.239,"endTime":1134.969,"body":"of cultivating those things."},{"speaker":"Yadi Caro","startTime":1134.969,"endTime":1137.579,"body":"I will talk to them about books"},{"speaker":"Yadi Caro","startTime":1134.969,"endTime":1137.579,"body":"they recommend, or even in the"},{"speaker":"Yadi Caro","startTime":1137.579,"endTime":1140.9089999999999,"body":"podcast, I've talked to Navy"},{"speaker":"Yadi Caro","startTime":1137.579,"endTime":1140.9089999999999,"body":"seals and leaders that have like"},{"speaker":"Yadi Caro","startTime":1140.9089999999999,"endTime":1145.349,"body":"a led, like a submarines and"},{"speaker":"Yadi Caro","startTime":1140.9089999999999,"endTime":1145.349,"body":"that they, we take a deliberate"},{"speaker":"Yadi Caro","startTime":1145.349,"endTime":1147.1789999999999,"body":"effort to really understand."},{"speaker":"Yadi Caro","startTime":1147.239,"endTime":1149.6689999999999,"body":"How can I serve the people"},{"speaker":"Yadi Caro","startTime":1147.239,"endTime":1149.6689999999999,"body":"that I work with better"},{"speaker":"Yadi Caro","startTime":1149.6689999999999,"endTime":1150.599,"body":"or that work for me?"},{"speaker":"Yadi Caro","startTime":1150.749,"endTime":1151.949,"body":"How can I serve them better?"},{"speaker":"Yadi Caro","startTime":1151.949,"endTime":1154.289,"body":"So I think it's a mindset"},{"speaker":"Yadi Caro","startTime":1151.949,"endTime":1154.289,"body":"of the tough general who"},{"speaker":"Yadi Caro","startTime":1154.289,"endTime":1156.449,"body":"doesn't have feelings like"},{"speaker":"Yadi Caro","startTime":1154.289,"endTime":1156.449,"body":"what you see in the movies."},{"speaker":"Yadi Caro","startTime":1156.539,"endTime":1159.059,"body":"It's not what I have seen about"},{"speaker":"Yadi Caro","startTime":1156.539,"endTime":1159.059,"body":"experience in the workplace."},{"speaker":"Yadi Caro","startTime":1159.1499999999999,"endTime":1162.329,"body":"It's a really a care that"},{"speaker":"Yadi Caro","startTime":1159.1499999999999,"endTime":1162.329,"body":"I had a working with a"},{"speaker":"Yadi Caro","startTime":1162.329,"endTime":1164.099,"body":"four star general, that"},{"speaker":"Yadi Caro","startTime":1162.329,"endTime":1164.099,"body":"he would walk around."},{"speaker":"Yadi Caro","startTime":1164.339,"endTime":1166.259,"body":"That's 'cause he wanted to"},{"speaker":"Yadi Caro","startTime":1164.339,"endTime":1166.259,"body":"know the people that were"},{"speaker":"Yadi Caro","startTime":1166.259,"endTime":1168.4189999999999,"body":"working and appreciative of"},{"speaker":"Yadi Caro","startTime":1166.259,"endTime":1168.4189999999999,"body":"the work that they were doing."},{"speaker":"Yadi Caro","startTime":1168.509,"endTime":1172.109,"body":"And sometimes it's a lot of,"},{"speaker":"Yadi Caro","startTime":1168.509,"endTime":1172.109,"body":"when we talk about soft skills."},{"speaker":"Yadi Caro","startTime":1172.499,"endTime":1175.079,"body":"Leadership skills that we"},{"speaker":"Yadi Caro","startTime":1172.499,"endTime":1175.079,"body":"have to frame it in a way of"},{"speaker":"Yadi Caro","startTime":1175.079,"endTime":1177.599,"body":"how to be a better leader,"},{"speaker":"Yadi Caro","startTime":1175.079,"endTime":1177.599,"body":"even if we not necessarily"},{"speaker":"Yadi Caro","startTime":1177.599,"endTime":1180.689,"body":"may lead, but the use of"},{"speaker":"Yadi Caro","startTime":1177.599,"endTime":1180.689,"body":"the term leadership is very"},{"speaker":"Yadi Caro","startTime":1180.689,"endTime":1183.8999999999999,"body":"popular to kind of describe"},{"speaker":"Yadi Caro","startTime":1180.689,"endTime":1183.8999999999999,"body":"how to work with the teams."},{"speaker":"Yadi Caro","startTime":1184.079,"endTime":1185.8799999999999,"body":"I find that problematic"},{"speaker":"Yadi Caro","startTime":1184.079,"endTime":1185.8799999999999,"body":"at times because it thinks"},{"speaker":"Yadi Caro","startTime":1185.8799999999999,"endTime":1186.989,"body":"like, okay, I'm the leader."},{"speaker":"Yadi Caro","startTime":1186.989,"endTime":1188.799,"body":"I'm gonna be the boss and"},{"speaker":"Yadi Caro","startTime":1186.989,"endTime":1188.799,"body":"I'm gonna be forging the,"},{"speaker":"Yadi Caro","startTime":1188.944,"endTime":1191.699,"body":"for the group, for the case"},{"speaker":"Yadi Caro","startTime":1188.944,"endTime":1191.699,"body":"I'm making with the pockets."},{"speaker":"Yadi Caro","startTime":1191.699,"endTime":1193.979,"body":"It's like, it's not just poor"},{"speaker":"Yadi Caro","startTime":1191.699,"endTime":1193.979,"body":"leaders, it's like, oh, we"},{"speaker":"Yadi Caro","startTime":1193.979,"endTime":1195.509,"body":"just need to play along better."},{"speaker":"Yadi Caro","startTime":1195.509,"endTime":1195.959,"body":"You know?"},{"speaker":"Yadi Caro","startTime":1196.079,"endTime":1198.6299999999999,"body":"So when it comes to the"},{"speaker":"Yadi Caro","startTime":1196.079,"endTime":1198.6299999999999,"body":"soft skills, instead of"},{"speaker":"Yadi Caro","startTime":1198.6299999999999,"endTime":1200.549,"body":"saying we're gonna have a"},{"speaker":"Yadi Caro","startTime":1198.6299999999999,"endTime":1200.549,"body":"training on soft skills."},{"speaker":"Yadi Caro","startTime":1200.704,"endTime":1203.644,"body":"We'll go to say, Hey, let's"},{"speaker":"Yadi Caro","startTime":1200.704,"endTime":1203.644,"body":"have a training on, for"},{"speaker":"Yadi Caro","startTime":1203.644,"endTime":1205.594,"body":"example, how we're gonna"},{"speaker":"Yadi Caro","startTime":1203.644,"endTime":1205.594,"body":"launch a team effectively."},{"speaker":"Yadi Caro","startTime":1205.715,"endTime":1208.5049999999999,"body":"Clear communication is"},{"speaker":"Yadi Caro","startTime":1205.715,"endTime":1208.5049999999999,"body":"something that, or conflict"},{"speaker":"Yadi Caro","startTime":1208.5049999999999,"endTime":1211.0539999999999,"body":"resolution, how to manage"},{"speaker":"Yadi Caro","startTime":1208.5049999999999,"endTime":1211.0539999999999,"body":"conflict effectively."},{"speaker":"Yadi Caro","startTime":1211.114,"endTime":1214.954,"body":"So focusing on the end goal"},{"speaker":"Yadi Caro","startTime":1211.114,"endTime":1214.954,"body":"is more effective than saying"},{"speaker":"Yadi Caro","startTime":1214.954,"endTime":1217.594,"body":"like, Hey, we're gonna learn"},{"speaker":"Yadi Caro","startTime":1214.954,"endTime":1217.594,"body":"how to, you know, build empathy"},{"speaker":"Yadi Caro","startTime":1217.594,"endTime":1219.009,"body":"like that will not go well."},{"speaker":"Yadi Caro","startTime":1219.404,"endTime":1222.7939999999999,"body":"Necessarily, it's more about,"},{"speaker":"Yadi Caro","startTime":1219.404,"endTime":1222.7939999999999,"body":"for example, understanding"},{"speaker":"Yadi Caro","startTime":1222.854,"endTime":1225.014,"body":"the user or something"},{"speaker":"Yadi Caro","startTime":1222.854,"endTime":1225.014,"body":"along those lines that"},{"speaker":"Yadi Caro","startTime":1225.014,"endTime":1226.484,"body":"will describe the end goal."},{"speaker":"Yadi Caro","startTime":1226.5439999999999,"endTime":1228.704,"body":"Even the term"},{"speaker":"Yadi Caro","startTime":1226.5439999999999,"endTime":1228.704,"body":"psychological safety."},{"speaker":"Yadi Caro","startTime":1228.704,"endTime":1231.524,"body":"I was working with a"},{"speaker":"Yadi Caro","startTime":1228.704,"endTime":1231.524,"body":"manager and he was like,"},{"speaker":"Yadi Caro","startTime":1231.524,"endTime":1233.024,"body":"yeah, don't use that term."},{"speaker":"Yadi Caro","startTime":1233.114,"endTime":1234.2839999999999,"body":"Use psychological safety."},{"speaker":"Yadi Caro","startTime":1234.2839999999999,"endTime":1234.7939999999999,"body":"Like, okay."},{"speaker":"Yadi Caro","startTime":1234.7939999999999,"endTime":1238.514,"body":"So it's more about the ability"},{"speaker":"Yadi Caro","startTime":1234.7939999999999,"endTime":1238.514,"body":"to have the courage to descent"},{"speaker":"Yadi Caro","startTime":1238.664,"endTime":1240.974,"body":"in the higher ranks, to be"},{"speaker":"Yadi Caro","startTime":1238.664,"endTime":1240.974,"body":"able to have the courage to"},{"speaker":"Yadi Caro","startTime":1240.974,"endTime":1243.314,"body":"be able to say, Hey, this"},{"speaker":"Yadi Caro","startTime":1240.974,"endTime":1243.314,"body":"is not right, or we should"},{"speaker":"Yadi Caro","startTime":1243.314,"endTime":1244.394,"body":"think about it differently."},{"speaker":"Yadi Caro","startTime":1244.559,"endTime":1246.84,"body":"So we will have to find"},{"speaker":"Yadi Caro","startTime":1244.559,"endTime":1246.84,"body":"different terms based on"},{"speaker":"Yadi Caro","startTime":1246.84,"endTime":1248.969,"body":"the end goal of what we"},{"speaker":"Yadi Caro","startTime":1246.84,"endTime":1248.969,"body":"wanted to achieve instead"},{"speaker":"Yadi Caro","startTime":1248.969,"endTime":1252.35,"body":"of a blank soft skills"},{"speaker":"Yadi Caro","startTime":1248.969,"endTime":1252.35,"body":"training type of approach."},{"speaker":"Galen Low","startTime":1252.949,"endTime":1255.199,"body":"I like that because,"},{"speaker":"Galen Low","startTime":1252.949,"endTime":1255.199,"body":"you know, it's again, just"},{"speaker":"Galen Low","startTime":1255.199,"endTime":1257.87,"body":"kind of takes it outta the"},{"speaker":"Galen Low","startTime":1255.199,"endTime":1257.87,"body":"context of something that, you"},{"speaker":"Galen Low","startTime":1257.87,"endTime":1261.589,"body":"know, might be attached to a"},{"speaker":"Galen Low","startTime":1257.87,"endTime":1261.589,"body":"whole bunch of other meaning."},{"speaker":"Galen Low","startTime":1261.6789999999999,"endTime":1263.9289999999999,"body":"I love that, like the"},{"speaker":"Galen Low","startTime":1261.6789999999999,"endTime":1263.9289999999999,"body":"phrasing of like courage."},{"speaker":"Galen Low","startTime":1263.989,"endTime":1266.059,"body":"And as you were saying that"},{"speaker":"Galen Low","startTime":1263.989,"endTime":1266.059,"body":"I was like, okay, I get it."},{"speaker":"Galen Low","startTime":1266.059,"endTime":1268.519,"body":"Not just the outcomes of"},{"speaker":"Galen Low","startTime":1266.059,"endTime":1268.519,"body":"what we're trying to achieve,"},{"speaker":"Galen Low","startTime":1268.579,"endTime":1270.439,"body":"working together better,"},{"speaker":"Galen Low","startTime":1268.579,"endTime":1270.439,"body":"better communication, all those"},{"speaker":"Galen Low","startTime":1270.439,"endTime":1272.329,"body":"things, but also the values."},{"speaker":"Galen Low","startTime":1272.634,"endTime":1275.154,"body":"We have as a team, you know,"},{"speaker":"Galen Low","startTime":1272.634,"endTime":1275.154,"body":"where courage is something that,"},{"speaker":"Galen Low","startTime":1275.154,"endTime":1276.354,"body":"yeah, we wanna be courageous."},{"speaker":"Galen Low","startTime":1276.474,"endTime":1277.914,"body":"Not to say that there's"},{"speaker":"Galen Low","startTime":1276.474,"endTime":1277.914,"body":"many teams out there that"},{"speaker":"Galen Low","startTime":1277.914,"endTime":1279.564,"body":"would be like, nah, we"},{"speaker":"Galen Low","startTime":1277.914,"endTime":1279.564,"body":"don't wanna be courageous."},{"speaker":"Galen Low","startTime":1279.684,"endTime":1281.474,"body":"I mean, I'm sure there"},{"speaker":"Galen Low","startTime":1279.684,"endTime":1281.474,"body":"are those, but you know,"},{"speaker":"Galen Low","startTime":1281.479,"endTime":1283.509,"body":"it it's something that"},{"speaker":"Galen Low","startTime":1281.479,"endTime":1283.509,"body":"kind of aligns with values"},{"speaker":"Galen Low","startTime":1283.6589999999999,"endTime":1285.129,"body":"as well as the outcome."},{"speaker":"Galen Low","startTime":1285.369,"endTime":1286.799,"body":"You know, I have this I"},{"speaker":"Galen Low","startTime":1285.369,"endTime":1286.799,"body":"wasn't sure if I was gonna"},{"speaker":"Galen Low","startTime":1286.799,"endTime":1289.109,"body":"go here, but I was like,"},{"speaker":"Galen Low","startTime":1286.799,"endTime":1289.109,"body":"there's a lot of like word"},{"speaker":"Galen Low","startTime":1289.109,"endTime":1290.6689999999999,"body":"avoidance these days, right?"},{"speaker":"Galen Low","startTime":1290.729,"endTime":1293.1589999999999,"body":"I was at an agile conference"},{"speaker":"Galen Low","startTime":1290.729,"endTime":1293.1589999999999,"body":"last year and there was a"},{"speaker":"Galen Low","startTime":1293.1589999999999,"endTime":1295.4089999999999,"body":"talk, a great talk, but it"},{"speaker":"Galen Low","startTime":1293.1589999999999,"endTime":1295.4089999999999,"body":"was like, how to do agile"},{"speaker":"Galen Low","startTime":1295.4089999999999,"endTime":1296.519,"body":"without using the A word."},{"speaker":"Galen Low","startTime":1296.609,"endTime":1298.799,"body":"You know how to create"},{"speaker":"Galen Low","startTime":1296.609,"endTime":1298.799,"body":"psychological safety"},{"speaker":"Galen Low","startTime":1298.799,"endTime":1300.779,"body":"without using the word"},{"speaker":"Galen Low","startTime":1298.799,"endTime":1300.779,"body":"psychological safety."},{"speaker":"Galen Low","startTime":1300.779,"endTime":1303.209,"body":"You know how to do all these"},{"speaker":"Galen Low","startTime":1300.779,"endTime":1303.209,"body":"things without saying the word"},{"speaker":"Galen Low","startTime":1303.209,"endTime":1304.729,"body":"that people are gonna go no."},{"speaker":"Galen Low","startTime":1304.789,"endTime":1305.389,"body":"Don't say that."},{"speaker":"Galen Low","startTime":1305.449,"endTime":1308.059,"body":"Like, if we unpack that, like"},{"speaker":"Galen Low","startTime":1305.449,"endTime":1308.059,"body":"what are some of the reasons,"},{"speaker":"Galen Low","startTime":1308.059,"endTime":1311.359,"body":"in your opinion, why some of"},{"speaker":"Galen Low","startTime":1308.059,"endTime":1311.359,"body":"these words become dirty words?"},{"speaker":"Galen Low","startTime":1311.359,"endTime":1312.799,"body":"Like is it like."},{"speaker":"Galen Low","startTime":1312.994,"endTime":1314.824,"body":"Something must have happened"},{"speaker":"Galen Low","startTime":1312.994,"endTime":1314.824,"body":"along the way that people"},{"speaker":"Galen Low","startTime":1314.824,"endTime":1317.614,"body":"are like, yeah, no, we"},{"speaker":"Galen Low","startTime":1314.824,"endTime":1317.614,"body":"don't need someone to do the"},{"speaker":"Galen Low","startTime":1317.614,"endTime":1319.024,"body":"psychological safety training."},{"speaker":"Galen Low","startTime":1319.114,"endTime":1320.5539999999999,"body":"We need this other result."},{"speaker":"Galen Low","startTime":1320.5539999999999,"endTime":1323.074,"body":"Like what creates that"},{"speaker":"Galen Low","startTime":1320.5539999999999,"endTime":1323.074,"body":"stigma around a word?"},{"speaker":"Yadi Caro","startTime":1323.374,"endTime":1326.164,"body":"It may be in"},{"speaker":"Yadi Caro","startTime":1323.374,"endTime":1326.164,"body":"terms of the results are"},{"speaker":"Yadi Caro","startTime":1326.164,"endTime":1327.964,"body":"not seen necessarily."},{"speaker":"Yadi Caro","startTime":1327.964,"endTime":1330.5439999999999,"body":"They're not evident because"},{"speaker":"Yadi Caro","startTime":1327.964,"endTime":1330.5439999999999,"body":"I'm thinking for the term"},{"speaker":"Yadi Caro","startTime":1330.5439999999999,"endTime":1333.094,"body":"Agile, that's, there's a"},{"speaker":"Yadi Caro","startTime":1330.5439999999999,"endTime":1333.094,"body":"lot of people that say, and"},{"speaker":"Yadi Caro","startTime":1333.094,"endTime":1335.494,"body":"see this is why I don't do"},{"speaker":"Yadi Caro","startTime":1333.094,"endTime":1335.494,"body":"Agile, because it's just,"},{"speaker":"Yadi Caro","startTime":1335.584,"endTime":1337.204,"body":"it takes too many meetings."},{"speaker":"Yadi Caro","startTime":1337.204,"endTime":1338.224,"body":"It takes a longer time."},{"speaker":"Yadi Caro","startTime":1338.224,"endTime":1340.684,"body":"Like basically it's on the"},{"speaker":"Yadi Caro","startTime":1338.224,"endTime":1340.684,"body":"implementation of, or the"},{"speaker":"Yadi Caro","startTime":1340.684,"endTime":1341.649,"body":"focus, for example, like."},{"speaker":"Yadi Caro","startTime":1341.9289999999999,"endTime":1345.259,"body":"We're agile, yet our outcomes"},{"speaker":"Yadi Caro","startTime":1341.9289999999999,"endTime":1345.259,"body":"are focused on old story points."},{"speaker":"Yadi Caro","startTime":1345.259,"endTime":1347.9289999999999,"body":"Like, great, you did a thousand"},{"speaker":"Yadi Caro","startTime":1345.259,"endTime":1347.9289999999999,"body":"story points, good for you, but"},{"speaker":"Yadi Caro","startTime":1347.9289999999999,"endTime":1351.289,"body":"whether you deliver, so, and"},{"speaker":"Yadi Caro","startTime":1347.9289999999999,"endTime":1351.289,"body":"I've seen that in organizations,"},{"speaker":"Yadi Caro","startTime":1351.319,"endTime":1354.199,"body":"it's the, when we forget to"},{"speaker":"Yadi Caro","startTime":1351.319,"endTime":1354.199,"body":"focus on the outcome, if we"},{"speaker":"Yadi Caro","startTime":1354.199,"endTime":1357.319,"body":"say like, we need to have that"},{"speaker":"Yadi Caro","startTime":1354.199,"endTime":1357.319,"body":"psychological safety as a team."},{"speaker":"Yadi Caro","startTime":1357.319,"endTime":1358.549,"body":"I'm like, but so what?"},{"speaker":"Yadi Caro","startTime":1358.974,"endTime":1360.204,"body":"So we can work together."},{"speaker":"Yadi Caro","startTime":1360.204,"endTime":1363.324,"body":"Then we know like we are,"},{"speaker":"Yadi Caro","startTime":1360.204,"endTime":1363.324,"body":"instead of using that, for"},{"speaker":"Yadi Caro","startTime":1363.324,"endTime":1366.174,"body":"example, framing yourself"},{"speaker":"Yadi Caro","startTime":1363.324,"endTime":1366.174,"body":"as a team, like, Hey, we"},{"speaker":"Yadi Caro","startTime":1366.174,"endTime":1367.464,"body":"address things directly."},{"speaker":"Yadi Caro","startTime":1367.464,"endTime":1370.5539999999999,"body":"We wanna be as effective"},{"speaker":"Yadi Caro","startTime":1367.464,"endTime":1370.5539999999999,"body":"as possible, so therefore"},{"speaker":"Yadi Caro","startTime":1370.614,"endTime":1373.704,"body":"we are able to just"},{"speaker":"Yadi Caro","startTime":1370.614,"endTime":1373.704,"body":"give direct feedback."},{"speaker":"Yadi Caro","startTime":1373.974,"endTime":1376.194,"body":"If something is not working,"},{"speaker":"Yadi Caro","startTime":1373.974,"endTime":1376.194,"body":"then we talk about it and"},{"speaker":"Yadi Caro","startTime":1376.194,"endTime":1377.484,"body":"then we fix it right away."},{"speaker":"Yadi Caro","startTime":1377.484,"endTime":1380.244,"body":"So it's a matter of focusing"},{"speaker":"Yadi Caro","startTime":1377.484,"endTime":1380.244,"body":"on the outcome and perhaps"},{"speaker":"Yadi Caro","startTime":1380.244,"endTime":1384.264,"body":"the obsession with words too,"},{"speaker":"Yadi Caro","startTime":1380.244,"endTime":1384.264,"body":"that when we say, oh, we need"},{"speaker":"Yadi Caro","startTime":1384.264,"endTime":1387.2939999999999,"body":"to build empathy, but without"},{"speaker":"Yadi Caro","startTime":1384.264,"endTime":1387.2939999999999,"body":"connecting it to the end result."},{"speaker":"Yadi Caro","startTime":1387.324,"endTime":1388.224,"body":"The same with agility."},{"speaker":"Yadi Caro","startTime":1388.224,"endTime":1391.614,"body":"We need to be agile and"},{"speaker":"Yadi Caro","startTime":1388.224,"endTime":1391.614,"body":"focusing with the wrong metrics."},{"speaker":"Yadi Caro","startTime":1391.764,"endTime":1393.474,"body":"I think it's part of"},{"speaker":"Yadi Caro","startTime":1391.764,"endTime":1393.474,"body":"the problem right now."},{"speaker":"Galen Low","startTime":1393.699,"endTime":1394.779,"body":"I think that's"},{"speaker":"Galen Low","startTime":1393.699,"endTime":1394.779,"body":"a hugely good point."},{"speaker":"Galen Low","startTime":1394.779,"endTime":1396.4289999999999,"body":"And like the things I'm"},{"speaker":"Galen Low","startTime":1394.779,"endTime":1396.4289999999999,"body":"thinking about right now"},{"speaker":"Galen Low","startTime":1396.4289999999999,"endTime":1399.819,"body":"are like, they were all"},{"speaker":"Galen Low","startTime":1396.4289999999999,"endTime":1399.819,"body":"like movements or trends and"},{"speaker":"Galen Low","startTime":1399.819,"endTime":1402.339,"body":"whenever there's like a trend,"},{"speaker":"Galen Low","startTime":1399.819,"endTime":1402.339,"body":"there's always folks who jump"},{"speaker":"Galen Low","startTime":1402.339,"endTime":1405.339,"body":"on the bandwagon who might"},{"speaker":"Galen Low","startTime":1402.339,"endTime":1405.339,"body":"stop short of the goal, maybe"},{"speaker":"Galen Low","startTime":1405.339,"endTime":1406.539,"body":"with the best of intentions."},{"speaker":"Galen Low","startTime":1406.539,"endTime":1406.839,"body":"Right."},{"speaker":"Galen Low","startTime":1406.839,"endTime":1409.029,"body":"You know, like, and I'm trying"},{"speaker":"Galen Low","startTime":1406.839,"endTime":1409.029,"body":"to think through like, am"},{"speaker":"Galen Low","startTime":1409.029,"endTime":1410.439,"body":"I sort of Rolodex of like."},{"speaker":"Galen Low","startTime":1410.774,"endTime":1414.164,"body":"Coaches and consultants who"},{"speaker":"Galen Low","startTime":1410.774,"endTime":1414.164,"body":"do leadership training or you"},{"speaker":"Galen Low","startTime":1414.164,"endTime":1417.074,"body":"know, who did focus on things"},{"speaker":"Galen Low","startTime":1414.164,"endTime":1417.074,"body":"like psychological safety and"},{"speaker":"Galen Low","startTime":1417.074,"endTime":1419.924,"body":"they're sort of up against"},{"speaker":"Galen Low","startTime":1417.074,"endTime":1419.924,"body":"this sort of idea that you're"},{"speaker":"Galen Low","startTime":1419.924,"endTime":1422.5339999999999,"body":"just gonna say, oh, we need to"},{"speaker":"Galen Low","startTime":1419.924,"endTime":1422.5339999999999,"body":"create psychological safety."},{"speaker":"Galen Low","startTime":1422.5339999999999,"endTime":1425.744,"body":"And like the end, like without"},{"speaker":"Galen Low","startTime":1422.5339999999999,"endTime":1425.744,"body":"sort of getting to the outcome"},{"speaker":"Galen Low","startTime":1425.834,"endTime":1429.854,"body":"and maybe not even being able to"},{"speaker":"Galen Low","startTime":1425.834,"endTime":1429.854,"body":"measure like the effectiveness"},{"speaker":"Galen Low","startTime":1429.914,"endTime":1430.964,"body":"of having gotten there."},{"speaker":"Galen Low","startTime":1430.964,"endTime":1431.984,"body":"And I'm like, oh, of course."},{"speaker":"Galen Low","startTime":1431.984,"endTime":1432.344,"body":"Yeah."},{"speaker":"Galen Low","startTime":1432.434,"endTime":1434.684,"body":"Like of course people"},{"speaker":"Galen Low","startTime":1432.434,"endTime":1434.684,"body":"feel a bit stung by it."},{"speaker":"Galen Low","startTime":1434.9289999999999,"endTime":1437.029,"body":"If they've been working"},{"speaker":"Galen Low","startTime":1434.9289999999999,"endTime":1437.029,"body":"with folks like that, who"},{"speaker":"Galen Low","startTime":1437.029,"endTime":1438.1689999999999,"body":"like stop short of the goal."},{"speaker":"Yadi Caro","startTime":1438.229,"endTime":1438.589,"body":"Yeah."},{"speaker":"Yadi Caro","startTime":1438.589,"endTime":1440.689,"body":"And even connecting it to"},{"speaker":"Yadi Caro","startTime":1438.589,"endTime":1440.689,"body":"the business goals, like"},{"speaker":"Yadi Caro","startTime":1440.689,"endTime":1443.329,"body":"for example, there was this"},{"speaker":"Yadi Caro","startTime":1440.689,"endTime":1443.329,"body":"tendency of getting agile"},{"speaker":"Yadi Caro","startTime":1443.329,"endTime":1445.609,"body":"training, like let's get"},{"speaker":"Yadi Caro","startTime":1443.329,"endTime":1445.609,"body":"everybody certified on this"},{"speaker":"Yadi Caro","startTime":1445.609,"endTime":1447.379,"body":"particular Agile certification."},{"speaker":"Yadi Caro","startTime":1447.439,"endTime":1450.709,"body":"Everybody's trained, everybody"},{"speaker":"Yadi Caro","startTime":1447.439,"endTime":1450.709,"body":"was trained, and now what like"},{"speaker":"Yadi Caro","startTime":1450.709,"endTime":1451.939,"body":"were you having connected with?"},{"speaker":"Yadi Caro","startTime":1451.939,"endTime":1453.979,"body":"How are you gonna implement"},{"speaker":"Yadi Caro","startTime":1451.939,"endTime":1453.979,"body":"it to the outcomes"},{"speaker":"Yadi Caro","startTime":1453.979,"endTime":1454.879,"body":"of the organization?"},{"speaker":"Yadi Caro","startTime":1454.939,"endTime":1455.1789999999999,"body":"Great."},{"speaker":"Yadi Caro","startTime":1455.1789999999999,"endTime":1457.729,"body":"You're gonna have a leadership"},{"speaker":"Yadi Caro","startTime":1455.1789999999999,"endTime":1457.729,"body":"training, but for what?"},{"speaker":"Yadi Caro","startTime":1457.729,"endTime":1459.4089999999999,"body":"What was the need that you"},{"speaker":"Yadi Caro","startTime":1457.729,"endTime":1459.4089999999999,"body":"were trying to fill out with"},{"speaker":"Yadi Caro","startTime":1459.4089999999999,"endTime":1460.279,"body":"that leadership training?"},{"speaker":"Yadi Caro","startTime":1460.279,"endTime":1462.609,"body":"All because we wanna, people"},{"speaker":"Yadi Caro","startTime":1460.279,"endTime":1462.609,"body":"in managerial roles, and"},{"speaker":"Yadi Caro","startTime":1462.609,"endTime":1463.629,"body":"now they're able to do so."},{"speaker":"Yadi Caro","startTime":1463.629,"endTime":1466.329,"body":"So connecting those things,"},{"speaker":"Yadi Caro","startTime":1463.629,"endTime":1466.329,"body":"even as a trainer or a"},{"speaker":"Yadi Caro","startTime":1466.329,"endTime":1468.759,"body":"workshop facilitator to"},{"speaker":"Yadi Caro","startTime":1466.329,"endTime":1468.759,"body":"really understand, okay, I'm"},{"speaker":"Yadi Caro","startTime":1468.759,"endTime":1470.019,"body":"coming to this organization."},{"speaker":"Yadi Caro","startTime":1470.139,"endTime":1471.009,"body":"They're gonna have"},{"speaker":"Yadi Caro","startTime":1470.139,"endTime":1471.009,"body":"this training."},{"speaker":"Yadi Caro","startTime":1471.009,"endTime":1473.529,"body":"That's the end goal that"},{"speaker":"Yadi Caro","startTime":1471.009,"endTime":1473.529,"body":"they want to achieve."},{"speaker":"Yadi Caro","startTime":1473.619,"endTime":1475.839,"body":"Here's my part to at"},{"speaker":"Yadi Caro","startTime":1473.619,"endTime":1475.839,"body":"least give them the tools."},{"speaker":"Yadi Caro","startTime":1475.959,"endTime":1478.769,"body":"And as I give them the"},{"speaker":"Yadi Caro","startTime":1475.959,"endTime":1478.769,"body":"workshop, the training."},{"speaker":"Yadi Caro","startTime":1479.019,"endTime":1480.849,"body":"That they are able to"},{"speaker":"Yadi Caro","startTime":1479.019,"endTime":1480.849,"body":"start connecting it to"},{"speaker":"Yadi Caro","startTime":1480.849,"endTime":1482.019,"body":"real world scenarios."},{"speaker":"Yadi Caro","startTime":1482.019,"endTime":1482.844,"body":"I think that's very important."},{"speaker":"Galen Low","startTime":1483.189,"endTime":1483.759,"body":"I love that."},{"speaker":"Galen Low","startTime":1483.819,"endTime":1485.469,"body":"It actually, it leads"},{"speaker":"Galen Low","startTime":1483.819,"endTime":1485.469,"body":"me down this other path"},{"speaker":"Galen Low","startTime":1485.469,"endTime":1486.459,"body":"where I'm like, okay, yes."},{"speaker":"Galen Low","startTime":1486.459,"endTime":1488.439,"body":"Like in the circles that I"},{"speaker":"Galen Low","startTime":1486.459,"endTime":1488.439,"body":"travel in, you know, we know"},{"speaker":"Galen Low","startTime":1488.439,"endTime":1489.459,"body":"these skills are important."},{"speaker":"Galen Low","startTime":1489.459,"endTime":1490.689,"body":"We know that teamwork"},{"speaker":"Galen Low","startTime":1489.459,"endTime":1490.689,"body":"is important."},{"speaker":"Galen Low","startTime":1490.689,"endTime":1492.729,"body":"We're collaborators, we're"},{"speaker":"Galen Low","startTime":1490.689,"endTime":1492.729,"body":"communicators like we know"},{"speaker":"Galen Low","startTime":1492.729,"endTime":1493.899,"body":"this is, you know, valuable."},{"speaker":"Galen Low","startTime":1493.899,"endTime":1496.569,"body":"I love that idea of tying"},{"speaker":"Galen Low","startTime":1493.899,"endTime":1496.569,"body":"it to the business goals."},{"speaker":"Galen Low","startTime":1496.699,"endTime":1498.259,"body":"'cause then you can"},{"speaker":"Galen Low","startTime":1496.699,"endTime":1498.259,"body":"kind of trace it back."},{"speaker":"Galen Low","startTime":1498.289,"endTime":1500.779,"body":"But the other sort of softness"},{"speaker":"Galen Low","startTime":1498.289,"endTime":1500.779,"body":"about soft skills is like"},{"speaker":"Galen Low","startTime":1500.809,"endTime":1503.209,"body":"the attribution, like, you"},{"speaker":"Galen Low","startTime":1500.809,"endTime":1503.209,"body":"know, being able to prove"},{"speaker":"Galen Low","startTime":1503.209,"endTime":1506.269,"body":"that because we did this"},{"speaker":"Galen Low","startTime":1503.209,"endTime":1506.269,"body":"training or because we, you"},{"speaker":"Galen Low","startTime":1506.269,"endTime":1509.6589999999999,"body":"know, have been dialoguing"},{"speaker":"Galen Low","startTime":1506.269,"endTime":1509.6589999999999,"body":"in this way, or because we've"},{"speaker":"Galen Low","startTime":1509.6589999999999,"endTime":1512.339,"body":"done these sort of like team"},{"speaker":"Galen Low","startTime":1509.6589999999999,"endTime":1512.339,"body":"building activities that has."},{"speaker":"Galen Low","startTime":1513.144,"endTime":1514.644,"body":"Move the needle on"},{"speaker":"Galen Low","startTime":1513.144,"endTime":1514.644,"body":"our business goal."},{"speaker":"Galen Low","startTime":1514.644,"endTime":1517.134,"body":"A lot of people will be like,"},{"speaker":"Galen Low","startTime":1514.644,"endTime":1517.134,"body":"yeah, we, there's a more direct"},{"speaker":"Galen Low","startTime":1517.134,"endTime":1519.234,"body":"line you can draw between"},{"speaker":"Galen Low","startTime":1517.134,"endTime":1519.234,"body":"like, well, everyone needs"},{"speaker":"Galen Low","startTime":1519.234,"endTime":1521.964,"body":"to start using Cursor and if"},{"speaker":"Galen Low","startTime":1519.234,"endTime":1521.964,"body":"people are using cursor, then"},{"speaker":"Galen Low","startTime":1521.964,"endTime":1523.0439999999999,"body":"we'll see efficiency gains."},{"speaker":"Galen Low","startTime":1523.0439999999999,"endTime":1524.454,"body":"Okay, this many people"},{"speaker":"Galen Low","startTime":1523.0439999999999,"endTime":1524.454,"body":"are using cursor."},{"speaker":"Galen Low","startTime":1524.5439999999999,"endTime":1526.614,"body":"You know, to your point, it's"},{"speaker":"Galen Low","startTime":1524.5439999999999,"endTime":1526.614,"body":"easy to be like, oh, now we're"},{"speaker":"Galen Low","startTime":1526.614,"endTime":1527.754,"body":"doing a thousand story points."},{"speaker":"Galen Low","startTime":1527.754,"endTime":1528.594,"body":"Say perfect, right?"},{"speaker":"Galen Low","startTime":1528.594,"endTime":1530.634,"body":"Like great, we can draw a"},{"speaker":"Galen Low","startTime":1528.594,"endTime":1530.634,"body":"straight line, but like for"},{"speaker":"Galen Low","startTime":1530.634,"endTime":1532.704,"body":"the soft stuff, part of the"},{"speaker":"Galen Low","startTime":1530.634,"endTime":1532.704,"body":"challenge is that you can't"},{"speaker":"Galen Low","startTime":1532.764,"endTime":1535.704,"body":"necessarily draw a straight line"},{"speaker":"Galen Low","startTime":1532.764,"endTime":1535.704,"body":"or there's gonna be resistance"},{"speaker":"Galen Low","startTime":1535.824,"endTime":1538.704,"body":"to the idea that the thing"},{"speaker":"Galen Low","startTime":1535.824,"endTime":1538.704,"body":"you did to help build these"},{"speaker":"Galen Low","startTime":1538.704,"endTime":1539.904,"body":"leadership skills in your team."},{"speaker":"Galen Low","startTime":1539.949,"endTime":1542.4089999999999,"body":"It like directly impacted"},{"speaker":"Galen Low","startTime":1539.949,"endTime":1542.4089999999999,"body":"the result and the outcome"},{"speaker":"Galen Low","startTime":1542.4089999999999,"endTime":1544.779,"body":"of the project, or, you"},{"speaker":"Galen Low","startTime":1542.4089999999999,"endTime":1544.779,"body":"know, the outcome to the"},{"speaker":"Galen Low","startTime":1544.779,"endTime":1545.594,"body":"quarter or what have you."},{"speaker":"Yadi Caro","startTime":1546.709,"endTime":1548.779,"body":"Yeah, and there are"},{"speaker":"Yadi Caro","startTime":1546.709,"endTime":1548.779,"body":"some metrics that we can find."},{"speaker":"Yadi Caro","startTime":1548.779,"endTime":1551.129,"body":"I was reading the other day"},{"speaker":"Yadi Caro","startTime":1548.779,"endTime":1551.129,"body":"for example, that of the cost"},{"speaker":"Yadi Caro","startTime":1551.129,"endTime":1553.859,"body":"of hiring an employee that's"},{"speaker":"Yadi Caro","startTime":1551.129,"endTime":1553.859,"body":"conflictive, that loves to"},{"speaker":"Yadi Caro","startTime":1553.859,"endTime":1557.099,"body":"get into bad conflict with"},{"speaker":"Yadi Caro","startTime":1553.859,"endTime":1557.099,"body":"people, that therefore the"},{"speaker":"Yadi Caro","startTime":1557.099,"endTime":1559.619,"body":"cost of hiring is thousands"},{"speaker":"Yadi Caro","startTime":1557.099,"endTime":1559.619,"body":"of dollars per employee."},{"speaker":"Yadi Caro","startTime":1559.769,"endTime":1563.399,"body":"And I'm thinking, well, what if"},{"speaker":"Yadi Caro","startTime":1559.769,"endTime":1563.399,"body":"that employee that's brilliant,"},{"speaker":"Yadi Caro","startTime":1563.459,"endTime":1567.509,"body":"and instead we give that person"},{"speaker":"Yadi Caro","startTime":1563.459,"endTime":1567.509,"body":"the tools of how to manage"},{"speaker":"Yadi Caro","startTime":1567.509,"endTime":1570.449,"body":"conflict or we set up instead"},{"speaker":"Yadi Caro","startTime":1567.509,"endTime":1570.449,"body":"of having the manager intervene,"},{"speaker":"Yadi Caro","startTime":1570.449,"endTime":1571.739,"body":"like, okay, hey, as a team."},{"speaker":"Yadi Caro","startTime":1571.884,"endTime":1574.944,"body":"Let's practice do a little"},{"speaker":"Yadi Caro","startTime":1571.884,"endTime":1574.944,"body":"bit more better retrospectives"},{"speaker":"Yadi Caro","startTime":1574.944,"endTime":1576.474,"body":"or how to address conflict."},{"speaker":"Yadi Caro","startTime":1576.474,"endTime":1578.574,"body":"Like here's the framework that"},{"speaker":"Yadi Caro","startTime":1576.474,"endTime":1578.574,"body":"we're gonna use as a team."},{"speaker":"Yadi Caro","startTime":1578.694,"endTime":1581.634,"body":"Think that will, that those"},{"speaker":"Yadi Caro","startTime":1578.694,"endTime":1581.634,"body":"an outcome that you can save"},{"speaker":"Yadi Caro","startTime":1581.634,"endTime":1584.964,"body":"money there in the sense"},{"speaker":"Yadi Caro","startTime":1581.634,"endTime":1584.964,"body":"of keeping your workforce."},{"speaker":"Yadi Caro","startTime":1585.0539999999999,"endTime":1587.949,"body":"Because if managers think about"},{"speaker":"Yadi Caro","startTime":1585.0539999999999,"endTime":1587.949,"body":"our organizations, think about"},{"speaker":"Yadi Caro","startTime":1587.949,"endTime":1592.059,"body":"a lot of the issues that happen"},{"speaker":"Yadi Caro","startTime":1587.949,"endTime":1592.059,"body":"is either miscommunication or"},{"speaker":"Yadi Caro","startTime":1592.149,"endTime":1595.269,"body":"either, you know, a conflicted"},{"speaker":"Yadi Caro","startTime":1592.149,"endTime":1595.269,"body":"person or not you know."},{"speaker":"Yadi Caro","startTime":1595.334,"endTime":1597.2839999999999,"body":"There's a lot of things"},{"speaker":"Yadi Caro","startTime":1595.334,"endTime":1597.2839999999999,"body":"I may not have to do with"},{"speaker":"Yadi Caro","startTime":1597.2839999999999,"endTime":1599.984,"body":"the ability to do the work"},{"speaker":"Yadi Caro","startTime":1597.2839999999999,"endTime":1599.984,"body":"technically, that it boils"},{"speaker":"Yadi Caro","startTime":1599.984,"endTime":1602.654,"body":"down to like the, here's"},{"speaker":"Yadi Caro","startTime":1599.984,"endTime":1602.654,"body":"a person that's, you know,"},{"speaker":"Yadi Caro","startTime":1602.684,"endTime":1606.134,"body":"conflictive, or here's a person"},{"speaker":"Yadi Caro","startTime":1602.684,"endTime":1606.134,"body":"that it's not doing the work."},{"speaker":"Yadi Caro","startTime":1606.134,"endTime":1608.984,"body":"They don't know how to manage"},{"speaker":"Yadi Caro","startTime":1606.134,"endTime":1608.984,"body":"their time, so maybe if they"},{"speaker":"Yadi Caro","startTime":1608.984,"endTime":1611.084,"body":"do manage your time better,"},{"speaker":"Yadi Caro","startTime":1608.984,"endTime":1611.084,"body":"let's give them the tools."},{"speaker":"Yadi Caro","startTime":1611.084,"endTime":1613.994,"body":"And even after that, nothing"},{"speaker":"Yadi Caro","startTime":1611.084,"endTime":1613.994,"body":"really, you know, results,"},{"speaker":"Yadi Caro","startTime":1613.994,"endTime":1615.914,"body":"but at least you try and"},{"speaker":"Yadi Caro","startTime":1613.994,"endTime":1615.914,"body":"give them the tools to"},{"speaker":"Yadi Caro","startTime":1615.914,"endTime":1617.2939999999999,"body":"improve on those angles."},{"speaker":"Galen Low","startTime":1617.539,"endTime":1618.049,"body":"I like that."},{"speaker":"Galen Low","startTime":1618.049,"endTime":1619.819,"body":"I like that sort of way of"},{"speaker":"Galen Low","startTime":1618.049,"endTime":1619.819,"body":"measuring it and like, you"},{"speaker":"Galen Low","startTime":1619.819,"endTime":1621.4089999999999,"body":"know, escalations are expensive."},{"speaker":"Galen Low","startTime":1621.469,"endTime":1623.629,"body":"There's like an opportunity"},{"speaker":"Galen Low","startTime":1621.469,"endTime":1623.629,"body":"cost as well as like some of"},{"speaker":"Galen Low","startTime":1623.629,"endTime":1625.789,"body":"the folks who have to step in"},{"speaker":"Galen Low","startTime":1623.629,"endTime":1625.789,"body":"to deal with, you know, and"},{"speaker":"Galen Low","startTime":1625.789,"endTime":1627.9189999999999,"body":"resolve a conflict, could have"},{"speaker":"Galen Low","startTime":1625.789,"endTime":1627.9189999999999,"body":"been doing something else that"},{"speaker":"Galen Low","startTime":1627.9189999999999,"endTime":1629.539,"body":"might be much more valuable."},{"speaker":"Galen Low","startTime":1629.629,"endTime":1631.879,"body":"So to be able to sort of say,"},{"speaker":"Galen Low","startTime":1629.629,"endTime":1631.879,"body":"okay, well yeah, listen, like"},{"speaker":"Galen Low","startTime":1631.969,"endTime":1632.809,"body":"these things didn't escalate."},{"speaker":"Galen Low","startTime":1632.809,"endTime":1634.819,"body":"We were able to solve like"},{"speaker":"Galen Low","startTime":1632.809,"endTime":1634.819,"body":"a number of problems as"},{"speaker":"Galen Low","startTime":1634.819,"endTime":1636.529,"body":"a team using the tools"},{"speaker":"Galen Low","startTime":1634.819,"endTime":1636.529,"body":"that we were trained on."},{"speaker":"Galen Low","startTime":1636.619,"endTime":1638.9289999999999,"body":"You know, I think that's"},{"speaker":"Galen Low","startTime":1636.619,"endTime":1638.9289999999999,"body":"a good data point as well."},{"speaker":"Yadi Caro","startTime":1639.239,"endTime":1639.869,"body":"Yeah."},{"speaker":"Galen Low","startTime":1639.989,"endTime":1641.4289999999999,"body":"I wondered if"},{"speaker":"Galen Low","startTime":1639.989,"endTime":1641.4289999999999,"body":"maybe we could go through"},{"speaker":"Galen Low","startTime":1641.4289999999999,"endTime":1643.829,"body":"a few examples of like some"},{"speaker":"Galen Low","startTime":1641.4289999999999,"endTime":1643.829,"body":"of this stuff in action."},{"speaker":"Galen Low","startTime":1643.9189999999999,"endTime":1646.259,"body":"And mostly the lens I wanna"},{"speaker":"Galen Low","startTime":1643.9189999999999,"endTime":1646.259,"body":"put on it is that, you know,"},{"speaker":"Galen Low","startTime":1646.259,"endTime":1648.299,"body":"I, I know that like I'm not"},{"speaker":"Galen Low","startTime":1646.259,"endTime":1648.299,"body":"gonna paint everyone with"},{"speaker":"Galen Low","startTime":1648.299,"endTime":1650.6689999999999,"body":"a brush, but I think there"},{"speaker":"Galen Low","startTime":1648.299,"endTime":1650.6689999999999,"body":"is a cultural understanding"},{"speaker":"Galen Low","startTime":1650.6689999999999,"endTime":1653.4289999999999,"body":"that humans working together,"},{"speaker":"Galen Low","startTime":1650.6689999999999,"endTime":1653.4289999999999,"body":"there is a skillset."},{"speaker":"Galen Low","startTime":1653.519,"endTime":1656.189,"body":"You can be better or worse"},{"speaker":"Galen Low","startTime":1653.519,"endTime":1656.189,"body":"at working with others"},{"speaker":"Galen Low","startTime":1656.309,"endTime":1657.089,"body":"and that is a thing."},{"speaker":"Galen Low","startTime":1657.239,"endTime":1659.069,"body":"But I do find that a"},{"speaker":"Galen Low","startTime":1657.239,"endTime":1659.069,"body":"lot of people are still"},{"speaker":"Galen Low","startTime":1659.069,"endTime":1662.129,"body":"trying to convince their"},{"speaker":"Galen Low","startTime":1659.069,"endTime":1662.129,"body":"respective organizations,"},{"speaker":"Galen Low","startTime":1662.129,"endTime":1663.839,"body":"their businesses, to."},{"speaker":"Galen Low","startTime":1664.0539999999999,"endTime":1666.754,"body":"Make this a priority, like"},{"speaker":"Galen Low","startTime":1664.0539999999999,"endTime":1666.754,"body":"to make leadership skill"},{"speaker":"Galen Low","startTime":1666.754,"endTime":1669.454,"body":"development a priority and"},{"speaker":"Galen Low","startTime":1666.754,"endTime":1669.454,"body":"maybe provide some education"},{"speaker":"Galen Low","startTime":1669.634,"endTime":1673.144,"body":"around what some of those"},{"speaker":"Galen Low","startTime":1669.634,"endTime":1673.144,"body":"leadership skills are and what"},{"speaker":"Galen Low","startTime":1673.144,"endTime":1674.584,"body":"outcomes they would drive."},{"speaker":"Galen Low","startTime":1674.7939999999999,"endTime":1677.254,"body":"So I was just wondering if"},{"speaker":"Galen Low","startTime":1674.7939999999999,"endTime":1677.254,"body":"maybe we could go through a"},{"speaker":"Galen Low","startTime":1677.254,"endTime":1680.704,"body":"few examples of, you know,"},{"speaker":"Galen Low","startTime":1677.254,"endTime":1680.704,"body":"your Hardcore Soft Skills, how"},{"speaker":"Galen Low","startTime":1680.704,"endTime":1683.944,"body":"they can be applied, and maybe"},{"speaker":"Galen Low","startTime":1680.704,"endTime":1683.944,"body":"like how you approach it a bit"},{"speaker":"Galen Low","startTime":1683.944,"endTime":1687.184,"body":"differently than some of my"},{"speaker":"Galen Low","startTime":1683.944,"endTime":1687.184,"body":"listeners might interpret them"},{"speaker":"Galen Low","startTime":1687.184,"endTime":1690.184,"body":"or consider them and their sort"},{"speaker":"Galen Low","startTime":1687.184,"endTime":1690.184,"body":"of understanding of soft skills."},{"speaker":"Galen Low","startTime":1690.334,"endTime":1692.134,"body":"Like one of the things"},{"speaker":"Galen Low","startTime":1690.334,"endTime":1692.134,"body":"that you had mentioned."},{"speaker":"Galen Low","startTime":1692.379,"endTime":1694.9289999999999,"body":"Leading up to this was"},{"speaker":"Galen Low","startTime":1692.379,"endTime":1694.9289999999999,"body":"this notion of like"},{"speaker":"Galen Low","startTime":1695.199,"endTime":1696.309,"body":"adapting to change."},{"speaker":"Galen Low","startTime":1696.399,"endTime":1699.369,"body":"And especially the example you"},{"speaker":"Galen Low","startTime":1696.399,"endTime":1699.369,"body":"gave earlier where it was like,"},{"speaker":"Galen Low","startTime":1699.519,"endTime":1702.039,"body":"okay, well, you know, pointing"},{"speaker":"Galen Low","startTime":1699.519,"endTime":1702.039,"body":"back at the team working"},{"speaker":"Galen 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part of that."},{"speaker":"Galen Low","startTime":1718.924,"endTime":1720.0339999999999,"body":"They weren't there"},{"speaker":"Galen Low","startTime":1718.924,"endTime":1720.0339999999999,"body":"at the kickoff."},{"speaker":"Galen Low","startTime":1720.094,"endTime":1722.584,"body":"They've been brought in because"},{"speaker":"Galen Low","startTime":1720.094,"endTime":1722.584,"body":"they're like best in class of"},{"speaker":"Galen Low","startTime":1722.584,"endTime":1724.144,"body":"their like technical expertise."},{"speaker":"Galen Low","startTime":1724.234,"endTime":1726.7839999999999,"body":"They're only somewhat interested"},{"speaker":"Galen Low","startTime":1724.234,"endTime":1726.7839999999999,"body":"in building bonds with these"},{"speaker":"Galen Low","startTime":1726.7839999999999,"endTime":1729.7839999999999,"body":"people because they're just"},{"speaker":"Galen Low","startTime":1726.7839999999999,"endTime":1729.7839999999999,"body":"here to like do a job, you know,"},{"speaker":"Galen Low","startTime":1729.904,"endTime":1732.844,"body":"fix a problem, but it's causing"},{"speaker":"Galen Low","startTime":1729.904,"endTime":1732.844,"body":"like friction on the team."},{"speaker":"Galen Low","startTime":1733.084,"endTime":1736.234,"body":"Maybe could you walk me through"},{"speaker":"Galen Low","startTime":1733.084,"endTime":1736.234,"body":"how a leader could approach"},{"speaker":"Galen Low","startTime":1736.234,"endTime":1739.594,"body":"that to have a better outcome,"},{"speaker":"Galen Low","startTime":1736.234,"endTime":1739.594,"body":"to drive results, to get people"},{"speaker":"Galen Low","startTime":1739.594,"endTime":1742.444,"body":"collaborating more effectively,"},{"speaker":"Galen Low","startTime":1739.594,"endTime":1742.444,"body":"and maybe even like how that can"},{"speaker":"Galen Low","startTime":1742.444,"endTime":1745.5339999999999,"body":"translate into, you know, impact"},{"speaker":"Galen Low","startTime":1742.444,"endTime":1745.5339999999999,"body":"for that particular project."},{"speaker":"Yadi Caro","startTime":1745.744,"endTime":1747.7839999999999,"body":"Yeah, so if we"},{"speaker":"Yadi Caro","startTime":1745.744,"endTime":1747.7839999999999,"body":"are talking about a new"},{"speaker":"Yadi Caro","startTime":1747.7839999999999,"endTime":1751.084,"body":"team member that's walking"},{"speaker":"Yadi Caro","startTime":1747.7839999999999,"endTime":1751.084,"body":"into a scenario that all"},{"speaker":"Yadi Caro","startTime":1751.084,"endTime":1751.899,"body":"the people that are all."},{"speaker":"Yadi Caro","startTime":1752.1789999999999,"endTime":1755.119,"body":"You know, working together"},{"speaker":"Yadi Caro","startTime":1752.1789999999999,"endTime":1755.119,"body":"effectively as a leader, it"},{"speaker":"Yadi Caro","startTime":1755.119,"endTime":1758.089,"body":"is important to practice the"},{"speaker":"Yadi Caro","startTime":1755.119,"endTime":1758.089,"body":"skill of kind of bringing"},{"speaker":"Yadi Caro","startTime":1758.089,"endTime":1760.849,"body":"the person in and giving"},{"speaker":"Yadi Caro","startTime":1758.089,"endTime":1760.849,"body":"them a good onboarding."},{"speaker":"Yadi Caro","startTime":1760.849,"endTime":1763.579,"body":"Of course, I know it sounds like"},{"speaker":"Yadi Caro","startTime":1760.849,"endTime":1763.579,"body":"a very human resources term,"},{"speaker":"Yadi Caro","startTime":1763.609,"endTime":1766.739,"body":"but a good onboarding in terms"},{"speaker":"Yadi Caro","startTime":1763.609,"endTime":1766.739,"body":"of the, of bringing them in"},{"speaker":"Yadi Caro","startTime":1766.739,"endTime":1770.459,"body":"showing them like the processes"},{"speaker":"Yadi Caro","startTime":1766.739,"endTime":1770.459,"body":"or that team agreement, but a"},{"speaker":"Yadi Caro","startTime":1770.549,"endTime":1773.1589999999999,"body":"team agreement that has not just"},{"speaker":"Yadi Caro","startTime":1770.549,"endTime":1773.1589999999999,"body":"like, here's where the libraries"},{"speaker":"Yadi Caro","startTime":1773.1589999999999,"endTime":1775.829,"body":"are, here's where everything is"},{"speaker":"Yadi Caro","startTime":1773.1589999999999,"endTime":1775.829,"body":"that they have with the team."},{"speaker":"Yadi Caro","startTime":1776.0339999999999,"endTime":1777.774,"body":"What was the vision"},{"speaker":"Yadi Caro","startTime":1776.0339999999999,"endTime":1777.774,"body":"of that team?"},{"speaker":"Yadi Caro","startTime":1777.924,"endTime":1780.084,"body":"What were their preferred"},{"speaker":"Yadi Caro","startTime":1777.924,"endTime":1780.084,"body":"ways of communication?"},{"speaker":"Yadi Caro","startTime":1780.174,"endTime":1781.314,"body":"How do they prioritize?"},{"speaker":"Yadi Caro","startTime":1781.494,"endTime":1784.644,"body":"Kind of include that there,"},{"speaker":"Yadi Caro","startTime":1781.494,"endTime":1784.644,"body":"and it's part of the framework"},{"speaker":"Yadi Caro","startTime":1784.644,"endTime":1787.854,"body":"too, of as they bringing"},{"speaker":"Yadi Caro","startTime":1784.644,"endTime":1787.854,"body":"that person in, important to"},{"speaker":"Yadi Caro","startTime":1787.854,"endTime":1790.614,"body":"take a pause with the rest"},{"speaker":"Yadi Caro","startTime":1787.854,"endTime":1790.614,"body":"of the team so they really"},{"speaker":"Yadi Caro","startTime":1790.674,"endTime":1792.024,"body":"connect with that person."},{"speaker":"Yadi Caro","startTime":1792.0539999999999,"endTime":1794.424,"body":"You know, even if you don't"},{"speaker":"Yadi Caro","startTime":1792.0539999999999,"endTime":1794.424,"body":"wanna talk about like, you"},{"speaker":"Yadi Caro","startTime":1794.424,"endTime":1797.094,"body":"know, what's your favorite"},{"speaker":"Yadi Caro","startTime":1794.424,"endTime":1797.094,"body":"hobby perhaps, but at least you"},{"speaker":"Yadi Caro","startTime":1797.094,"endTime":1798.2939999999999,"body":"know, like, okay, what was your."},{"speaker":"Yadi Caro","startTime":1798.499,"endTime":1800.599,"body":"Previous experience, what"},{"speaker":"Yadi Caro","startTime":1798.499,"endTime":1800.599,"body":"are your strengths that"},{"speaker":"Yadi Caro","startTime":1800.599,"endTime":1801.649,"body":"you bringing to the team?"},{"speaker":"Yadi Caro","startTime":1801.739,"endTime":1803.6589999999999,"body":"What's the role of"},{"speaker":"Yadi Caro","startTime":1801.739,"endTime":1803.6589999999999,"body":"everybody on the team?"},{"speaker":"Yadi Caro","startTime":1803.6589999999999,"endTime":1805.849,"body":"And they can listen in and"},{"speaker":"Yadi Caro","startTime":1803.6589999999999,"endTime":1805.849,"body":"understand like, okay, in"},{"speaker":"Yadi Caro","startTime":1805.849,"endTime":1808.249,"body":"a very transactional way"},{"speaker":"Yadi Caro","startTime":1805.849,"endTime":1808.249,"body":"of, I'm a person that's"},{"speaker":"Yadi Caro","startTime":1808.249,"endTime":1809.089,"body":"already in the team."},{"speaker":"Yadi Caro","startTime":1809.239,"endTime":1811.009,"body":"I know this new person"},{"speaker":"Yadi Caro","startTime":1809.239,"endTime":1811.009,"body":"could help you with this."},{"speaker":"Yadi Caro","startTime":1811.009,"endTime":1811.579,"body":"So, okay."},{"speaker":"Yadi Caro","startTime":1811.579,"endTime":1815.329,"body":"So, and as a leader also"},{"speaker":"Yadi Caro","startTime":1811.579,"endTime":1815.329,"body":"establishing that mentorship"},{"speaker":"Yadi Caro","startTime":1815.329,"endTime":1818.569,"body":"capability with the team"},{"speaker":"Yadi Caro","startTime":1815.329,"endTime":1818.569,"body":"that understand that, hey,"},{"speaker":"Yadi Caro","startTime":1818.569,"endTime":1821.119,"body":"as a team, in some way we"},{"speaker":"Yadi Caro","startTime":1818.569,"endTime":1821.119,"body":"could be mentoring each"},{"speaker":"Yadi Caro","startTime":1821.119,"endTime":1822.379,"body":"other on beer friendly areas."},{"speaker":"Yadi Caro","startTime":1822.834,"endTime":1825.234,"body":"So I know this new person"},{"speaker":"Yadi Caro","startTime":1822.834,"endTime":1825.234,"body":"can give value to the team,"},{"speaker":"Yadi Caro","startTime":1825.324,"endTime":1828.744,"body":"a mentor or them in this"},{"speaker":"Yadi Caro","startTime":1825.324,"endTime":1828.744,"body":"areas, or receive mentorship"},{"speaker":"Yadi Caro","startTime":1828.744,"endTime":1829.704,"body":"in these other areas."},{"speaker":"Yadi Caro","startTime":1829.764,"endTime":1831.714,"body":"That's part of the connecting"},{"speaker":"Yadi Caro","startTime":1829.764,"endTime":1831.714,"body":"with the team member."},{"speaker":"Yadi Caro","startTime":1831.714,"endTime":1834.684,"body":"Then communicating the vision"},{"speaker":"Yadi Caro","startTime":1831.714,"endTime":1834.684,"body":"up to the team and having"},{"speaker":"Yadi Caro","startTime":1834.684,"endTime":1837.7839999999999,"body":"that hopefully the leader has"},{"speaker":"Yadi Caro","startTime":1834.684,"endTime":1837.7839999999999,"body":"established venues that they"},{"speaker":"Yadi Caro","startTime":1837.7839999999999,"endTime":1840.394,"body":"have affected communication and"},{"speaker":"Yadi Caro","startTime":1837.7839999999999,"endTime":1840.394,"body":"the leader has practiced the"},{"speaker":"Yadi Caro","startTime":1840.394,"endTime":1841.339,"body":"skills of having good meetings."},{"speaker":"Yadi Caro","startTime":1841.9189999999999,"endTime":1844.9189999999999,"body":"Which is that it's not just,"},{"speaker":"Yadi Caro","startTime":1841.9189999999999,"endTime":1844.9189999999999,"body":"you know, one person talking"},{"speaker":"Yadi Caro","startTime":1844.9189999999999,"endTime":1846.1789999999999,"body":"this meeting could be an email."},{"speaker":"Yadi Caro","startTime":1846.1789999999999,"endTime":1848.729,"body":"It's more along the"},{"speaker":"Yadi Caro","startTime":1846.1789999999999,"endTime":1848.729,"body":"lines of giving space to"},{"speaker":"Yadi Caro","startTime":1848.729,"endTime":1851.069,"body":"everybody to have effective"},{"speaker":"Yadi Caro","startTime":1848.729,"endTime":1851.069,"body":"brainstorming sessions."},{"speaker":"Yadi Caro","startTime":1851.069,"endTime":1853.469,"body":"So that's another skill that"},{"speaker":"Yadi Caro","startTime":1851.069,"endTime":1853.469,"body":"you can develop in terms of how"},{"speaker":"Yadi Caro","startTime":1853.469,"endTime":1857.9089999999999,"body":"do you allow the voices to be"},{"speaker":"Yadi Caro","startTime":1853.469,"endTime":1857.9089999999999,"body":"heard around the room, either a"},{"speaker":"Yadi Caro","startTime":1857.9089999999999,"endTime":1859.649,"body":"virtual room or a physical room."},{"speaker":"Yadi Caro","startTime":1859.739,"endTime":1862.564,"body":"So, the collaboration"},{"speaker":"Yadi Caro","startTime":1859.739,"endTime":1862.564,"body":"part and how they create"},{"speaker":"Yadi Caro","startTime":1862.564,"endTime":1865.234,"body":"together and how do they"},{"speaker":"Yadi Caro","startTime":1862.564,"endTime":1865.234,"body":"respect each other's ideas."},{"speaker":"Yadi Caro","startTime":1865.414,"endTime":1868.714,"body":"And perhaps if that person is"},{"speaker":"Yadi Caro","startTime":1865.414,"endTime":1868.714,"body":"not used to that, a good leader"},{"speaker":"Yadi Caro","startTime":1868.714,"endTime":1871.684,"body":"may have established a way"},{"speaker":"Yadi Caro","startTime":1868.714,"endTime":1871.684,"body":"of, you know, we in this team"},{"speaker":"Yadi Caro","startTime":1871.684,"endTime":1874.264,"body":"we give and receive feedback,"},{"speaker":"Yadi Caro","startTime":1871.684,"endTime":1874.264,"body":"so we are gonna tell you if"},{"speaker":"Yadi Caro","startTime":1874.264,"endTime":1875.374,"body":"something is not working."},{"speaker":"Yadi Caro","startTime":1875.434,"endTime":1876.664,"body":"But good feedback."},{"speaker":"Yadi Caro","startTime":1876.664,"endTime":1879.484,"body":"Also, another skill giving"},{"speaker":"Yadi Caro","startTime":1876.664,"endTime":1879.484,"body":"feedback is not just about"},{"speaker":"Yadi Caro","startTime":1879.484,"endTime":1881.914,"body":"attacking the person of a"},{"speaker":"Yadi Caro","startTime":1879.484,"endTime":1881.914,"body":"saying, like, you're just"},{"speaker":"Yadi Caro","startTime":1881.914,"endTime":1883.144,"body":"not cut out for this job."},{"speaker":"Yadi Caro","startTime":1883.204,"endTime":1886.7839999999999,"body":"It's more saying like, okay,"},{"speaker":"Yadi Caro","startTime":1883.204,"endTime":1886.7839999999999,"body":"seems that this particular"},{"speaker":"Yadi Caro","startTime":1886.7839999999999,"endTime":1888.374,"body":"process, did it work out?"},{"speaker":"Yadi Caro","startTime":1889.119,"endTime":1892.029,"body":"Feedback is such another skill"},{"speaker":"Yadi Caro","startTime":1889.119,"endTime":1892.029,"body":"that, that as leaders, we all"},{"speaker":"Yadi Caro","startTime":1892.029,"endTime":1893.6689999999999,"body":"need to practice very much."},{"speaker":"Galen Low","startTime":1893.789,"endTime":1894.479,"body":"Absolutely."},{"speaker":"Yadi Caro","startTime":1894.9289999999999,"endTime":1895.259,"body":"Yeah."},{"speaker":"Yadi Caro","startTime":1895.259,"endTime":1897.749,"body":"So that kind of goes through"},{"speaker":"Yadi Caro","startTime":1895.259,"endTime":1897.749,"body":"the cycle of the connection,"},{"speaker":"Yadi Caro","startTime":1897.749,"endTime":1900.119,"body":"communicate how you"},{"speaker":"Yadi Caro","startTime":1897.749,"endTime":1900.119,"body":"collaborate and create items"},{"speaker":"Yadi Caro","startTime":1900.119,"endTime":1901.529,"body":"together and keep correcting."},{"speaker":"Yadi Caro","startTime":1901.6789999999999,"endTime":1905.9089999999999,"body":"And that person will kind of"},{"speaker":"Yadi Caro","startTime":1901.6789999999999,"endTime":1905.9089999999999,"body":"be integrated into the team"},{"speaker":"Yadi Caro","startTime":1905.969,"endTime":1908.399,"body":"and then start, it could"},{"speaker":"Yadi Caro","startTime":1905.969,"endTime":1908.399,"body":"take some time, but at least"},{"speaker":"Yadi Caro","startTime":1908.399,"endTime":1909.134,"body":"it starts giving value."},{"speaker":"Yadi Caro","startTime":1909.194,"endTime":1911.549,"body":"But if the foundation has"},{"speaker":"Yadi Caro","startTime":1909.194,"endTime":1911.549,"body":"been established for, to"},{"speaker":"Yadi Caro","startTime":1911.549,"endTime":1912.959,"body":"have a successful team that."},{"speaker":"Yadi Caro","startTime":1913.164,"endTime":1916.014,"body":"Has developed those skills"},{"speaker":"Yadi Caro","startTime":1913.164,"endTime":1916.014,"body":"effectively that they could have"},{"speaker":"Yadi Caro","startTime":1916.014,"endTime":1918.594,"body":"some meetings, maybe terrible,"},{"speaker":"Yadi Caro","startTime":1916.014,"endTime":1918.594,"body":"but other meetings they, they"},{"speaker":"Yadi Caro","startTime":1918.594,"endTime":1920.814,"body":"realize like, you know what,"},{"speaker":"Yadi Caro","startTime":1918.594,"endTime":1920.814,"body":"let me learn a little bit"},{"speaker":"Yadi Caro","startTime":1920.814,"endTime":1921.954,"body":"more about meeting management."},{"speaker":"Yadi Caro","startTime":1921.954,"endTime":1924.254,"body":"So I may able to have a better"},{"speaker":"Yadi Caro","startTime":1921.954,"endTime":1924.254,"body":"meeting because a lot of"},{"speaker":"Yadi Caro","startTime":1924.254,"endTime":1926.2939999999999,"body":"the times that's a problem"},{"speaker":"Yadi Caro","startTime":1924.254,"endTime":1926.2939999999999,"body":"that we think like, I'm just"},{"speaker":"Yadi Caro","startTime":1926.2939999999999,"endTime":1928.904,"body":"not a good communicator or"},{"speaker":"Yadi Caro","startTime":1926.2939999999999,"endTime":1928.904,"body":"I'm not able to do this."},{"speaker":"Yadi Caro","startTime":1929.0539999999999,"endTime":1931.814,"body":"But if they think about them,"},{"speaker":"Yadi Caro","startTime":1929.0539999999999,"endTime":1931.814,"body":"like, okay, I have a gap here."},{"speaker":"Yadi Caro","startTime":1931.894,"endTime":1932.374,"body":"Terrible at."},{"speaker":"Yadi Caro","startTime":1932.924,"endTime":1936.134,"body":"Let me either read some books"},{"speaker":"Yadi Caro","startTime":1932.924,"endTime":1936.134,"body":"or see this course so I can"},{"speaker":"Yadi Caro","startTime":1936.134,"endTime":1938.234,"body":"handle conflict better and"},{"speaker":"Yadi Caro","startTime":1936.134,"endTime":1938.234,"body":"let me develop this skill."},{"speaker":"Yadi Caro","startTime":1938.234,"endTime":1940.394,"body":"It's that mindset that the"},{"speaker":"Yadi Caro","startTime":1938.234,"endTime":1940.394,"body":"teams need to have to kind"},{"speaker":"Yadi Caro","startTime":1940.394,"endTime":1942.7939999999999,"body":"of incorporate themselves"},{"speaker":"Yadi Caro","startTime":1940.394,"endTime":1942.7939999999999,"body":"and work better effectively."},{"speaker":"Galen Low","startTime":1942.974,"endTime":1944.654,"body":"I really like"},{"speaker":"Galen Low","startTime":1942.974,"endTime":1944.654,"body":"that and it crystallizes the"},{"speaker":"Galen Low","startTime":1944.654,"endTime":1947.114,"body":"idea of like, why we call"},{"speaker":"Galen Low","startTime":1944.654,"endTime":1947.114,"body":"it leadership skills, like"},{"speaker":"Galen Low","startTime":1947.114,"endTime":1947.719,"body":"you mentioned it earlier."},{"speaker":"Galen Low","startTime":1948.454,"endTime":1949.894,"body":"It is possible, right?"},{"speaker":"Galen Low","startTime":1949.894,"endTime":1952.084,"body":"You say leadership skills"},{"speaker":"Galen Low","startTime":1949.894,"endTime":1952.084,"body":"and you see some leaders who"},{"speaker":"Galen Low","startTime":1952.084,"endTime":1953.944,"body":"are just barking commands at"},{"speaker":"Galen Low","startTime":1952.084,"endTime":1953.944,"body":"people and you're like, yeah,"},{"speaker":"Galen Low","startTime":1953.944,"endTime":1957.004,"body":"that thing, but actually this"},{"speaker":"Galen Low","startTime":1953.944,"endTime":1957.004,"body":"idea, like what you explained"},{"speaker":"Galen Low","startTime":1957.004,"endTime":1959.344,"body":"to me just there, like the"},{"speaker":"Galen Low","startTime":1957.004,"endTime":1959.344,"body":"stack of skills, right?"},{"speaker":"Galen Low","startTime":1959.464,"endTime":1963.3039999999999,"body":"Like in order to onboard a"},{"speaker":"Galen Low","startTime":1959.464,"endTime":1963.3039999999999,"body":"new team member, effectively"},{"speaker":"Galen Low","startTime":1963.454,"endTime":1966.244,"body":"you need to have already"},{"speaker":"Galen Low","startTime":1963.454,"endTime":1966.244,"body":"a establish some of these"},{"speaker":"Galen Low","startTime":1966.244,"endTime":1968.5539999999999,"body":"values with the team, which"},{"speaker":"Galen Low","startTime":1966.244,"endTime":1968.5539999999999,"body":"also means you have to have"},{"speaker":"Galen Low","startTime":1968.5539999999999,"endTime":1971.524,"body":"been better at sort of having"},{"speaker":"Galen Low","startTime":1968.5539999999999,"endTime":1971.524,"body":"meetings that are not one sided."},{"speaker":"Galen Low","startTime":1971.524,"endTime":1972.904,"body":"They would've had to"},{"speaker":"Galen Low","startTime":1971.524,"endTime":1972.904,"body":"be better at listening."},{"speaker":"Galen Low","startTime":1972.994,"endTime":1975.004,"body":"You're actually leading"},{"speaker":"Galen Low","startTime":1972.994,"endTime":1975.004,"body":"the team into some of these"},{"speaker":"Galen Low","startTime":1975.004,"endTime":1977.434,"body":"more productive habits, into"},{"speaker":"Galen Low","startTime":1975.004,"endTime":1977.434,"body":"these more effective habits."},{"speaker":"Galen Low","startTime":1977.5539999999999,"endTime":1980.524,"body":"So that everyone can, a"},{"speaker":"Galen Low","startTime":1977.5539999999999,"endTime":1980.524,"body":"learn from one another."},{"speaker":"Galen Low","startTime":1980.5539999999999,"endTime":1983.134,"body":"Like I love that as a value,"},{"speaker":"Galen Low","startTime":1980.5539999999999,"endTime":1983.134,"body":"like a value add for this."},{"speaker":"Galen Low","startTime":1983.224,"endTime":1985.654,"body":"And also, you know, drive"},{"speaker":"Galen Low","startTime":1983.224,"endTime":1985.654,"body":"outcomes together without"},{"speaker":"Galen Low","startTime":1985.684,"endTime":1988.0539999999999,"body":"like hitting conflict in a way"},{"speaker":"Galen Low","startTime":1985.684,"endTime":1988.0539999999999,"body":"that stops us in our tracks."},{"speaker":"Galen Low","startTime":1988.174,"endTime":1990.124,"body":"And the thing you said earlier,"},{"speaker":"Galen Low","startTime":1988.174,"endTime":1990.124,"body":"you know, like of just kind"},{"speaker":"Galen Low","startTime":1990.124,"endTime":1992.524,"body":"of like a gentle pause and"},{"speaker":"Galen Low","startTime":1990.124,"endTime":1992.524,"body":"it's almost functional."},{"speaker":"Galen Low","startTime":1992.594,"endTime":1995.264,"body":"Even though it's still about"},{"speaker":"Galen Low","startTime":1992.594,"endTime":1995.264,"body":"connection, to not have this"},{"speaker":"Galen Low","startTime":1995.264,"endTime":1998.114,"body":"person like try to jump into"},{"speaker":"Galen Low","startTime":1995.264,"endTime":1998.114,"body":"a moving car, which is often"},{"speaker":"Galen Low","startTime":1998.114,"endTime":2000.094,"body":"how it feels, especially"},{"speaker":"Galen Low","startTime":1998.114,"endTime":2000.094,"body":"with projects that I've run."},{"speaker":"Galen Low","startTime":2000.094,"endTime":2001.624,"body":"It's like we're"},{"speaker":"Galen Low","startTime":2000.094,"endTime":2001.624,"body":"just moving so fast."},{"speaker":"Galen Low","startTime":2001.624,"endTime":2002.524,"body":"We've got a deadline."},{"speaker":"Galen Low","startTime":2002.584,"endTime":2004.504,"body":"We need a new team"},{"speaker":"Galen Low","startTime":2002.584,"endTime":2004.504,"body":"member to just swap in."},{"speaker":"Galen Low","startTime":2004.504,"endTime":2006.244,"body":"So we're gonna like hit"},{"speaker":"Galen Low","startTime":2004.504,"endTime":2006.244,"body":"them with the fire hose of"},{"speaker":"Galen Low","startTime":2006.244,"endTime":2008.884,"body":"information, read all the"},{"speaker":"Galen Low","startTime":2006.244,"endTime":2008.884,"body":"documents, get up to speed."},{"speaker":"Galen Low","startTime":2008.959,"endTime":2010.069,"body":"Then do your thing."},{"speaker":"Galen Low","startTime":2010.189,"endTime":2012.979,"body":"You know, you're just slotting"},{"speaker":"Galen Low","startTime":2010.189,"endTime":2012.979,"body":"into a fast moving train."},{"speaker":"Galen Low","startTime":2013.099,"endTime":2016.129,"body":"Whereas actually even just"},{"speaker":"Galen Low","startTime":2013.099,"endTime":2016.129,"body":"that slight pause and not like"},{"speaker":"Galen Low","startTime":2016.129,"endTime":2019.219,"body":"a, oh, we're gonna do like an"},{"speaker":"Galen Low","startTime":2016.129,"endTime":2019.219,"body":"offsite on Thursday to do trust"},{"speaker":"Galen Low","startTime":2019.219,"endTime":2021.079,"body":"falls, but to be like, listen,"},{"speaker":"Galen Low","startTime":2019.219,"endTime":2021.079,"body":"we're gonna take a pause."},{"speaker":"Galen Low","startTime":2021.079,"endTime":2023.239,"body":"We've got a new team member,"},{"speaker":"Galen Low","startTime":2021.079,"endTime":2023.239,"body":"everyone round of intros,"},{"speaker":"Galen Low","startTime":2023.239,"endTime":2025.279,"body":"let's like go through to"},{"speaker":"Galen Low","startTime":2023.239,"endTime":2025.279,"body":"reiterate the mission,"},{"speaker":"Galen Low","startTime":2025.279,"endTime":2027.259,"body":"which is probably useful for"},{"speaker":"Galen Low","startTime":2025.279,"endTime":2027.259,"body":"people on the team as well."},{"speaker":"Galen Low","startTime":2027.349,"endTime":2027.829,"body":"And."},{"speaker":"Galen Low","startTime":2028.189,"endTime":2032.059,"body":"Have the connection, which"},{"speaker":"Galen Low","startTime":2028.189,"endTime":2032.059,"body":"is not usually one way, like,"},{"speaker":"Galen Low","startTime":2032.149,"endTime":2034.789,"body":"here's all the information you"},{"speaker":"Galen Low","startTime":2032.149,"endTime":2034.789,"body":"need, go, but like, you know,"},{"speaker":"Galen Low","startTime":2034.819,"endTime":2036.469,"body":"let's develop a way of working."},{"speaker":"Galen Low","startTime":2036.469,"endTime":2038.329,"body":"Let's develop trust, let's"},{"speaker":"Galen Low","startTime":2036.469,"endTime":2038.329,"body":"develop a relationship."},{"speaker":"Galen Low","startTime":2038.329,"endTime":2041.089,"body":"Let's be connected as humans"},{"speaker":"Galen Low","startTime":2038.329,"endTime":2041.089,"body":"so that we can like achieve"},{"speaker":"Galen Low","startTime":2041.089,"endTime":2041.809,"body":"this mission together."},{"speaker":"Yadi Caro","startTime":2041.844,"endTime":2042.134,"body":"Yeah."},{"speaker":"Galen Low","startTime":2042.439,"endTime":2042.649,"body":"Yeah."},{"speaker":"Galen Low","startTime":2042.649,"endTime":2043.4289999999999,"body":"It just breaks down."},{"speaker":"Galen Low","startTime":2043.4289999999999,"endTime":2044.509,"body":"So like naturally to me."},{"speaker":"Yadi Caro","startTime":2045.589,"endTime":2047.4189999999999,"body":"As you were"},{"speaker":"Yadi Caro","startTime":2045.589,"endTime":2047.4189999999999,"body":"talking, I was we calling a"},{"speaker":"Yadi Caro","startTime":2047.4189999999999,"endTime":2049.7290000000003,"body":"specific situation with one"},{"speaker":"Yadi Caro","startTime":2047.4189999999999,"endTime":2049.7290000000003,"body":"of the teams that I work with."},{"speaker":"Yadi Caro","startTime":2049.759,"endTime":2052.5190000000002,"body":"That part of integrating"},{"speaker":"Yadi Caro","startTime":2049.759,"endTime":2052.5190000000002,"body":"the new team member, what"},{"speaker":"Yadi Caro","startTime":2052.5190000000002,"endTime":2055.429,"body":"we'll do is have one of the"},{"speaker":"Yadi Caro","startTime":2052.5190000000002,"endTime":2055.429,"body":"existing team members, instead"},{"speaker":"Yadi Caro","startTime":2055.429,"endTime":2057.679,"body":"of being a manager telling,"},{"speaker":"Yadi Caro","startTime":2055.429,"endTime":2057.679,"body":"you know, repeating the same"},{"speaker":"Yadi Caro","startTime":2057.679,"endTime":2059.9590000000003,"body":"thing over and over, it'll"},{"speaker":"Yadi Caro","startTime":2057.679,"endTime":2059.9590000000003,"body":"be like, Hey, it's your turn"},{"speaker":"Yadi Caro","startTime":2059.9590000000003,"endTime":2061.009,"body":"to talk about our values."},{"speaker":"Yadi Caro","startTime":2061.009,"endTime":2062.149,"body":"Go ahead and explain them."},{"speaker":"Yadi Caro","startTime":2062.2090000000003,"endTime":2064.309,"body":"And then they practice"},{"speaker":"Yadi Caro","startTime":2062.2090000000003,"endTime":2064.309,"body":"their communication skills"},{"speaker":"Yadi Caro","startTime":2064.369,"endTime":2066.619,"body":"and they also remember how"},{"speaker":"Yadi Caro","startTime":2064.369,"endTime":2066.619,"body":"to, you know, like, oh,"},{"speaker":"Yadi Caro","startTime":2066.619,"endTime":2067.669,"body":"is this what we stand for?"},{"speaker":"Yadi Caro","startTime":2067.669,"endTime":2070.4,"body":"So kind of putting them on the"},{"speaker":"Yadi Caro","startTime":2067.669,"endTime":2070.4,"body":"spot to be able to practice"},{"speaker":"Yadi Caro","startTime":2070.4,"endTime":2073.28,"body":"their communication skills and"},{"speaker":"Yadi Caro","startTime":2070.4,"endTime":2073.28,"body":"also understand that it's not,"},{"speaker":"Yadi Caro","startTime":2073.309,"endTime":2074.539,"body":"you know, coming top down."},{"speaker":"Yadi Caro","startTime":2074.539,"endTime":2076.4590000000003,"body":"It's like, as a team,"},{"speaker":"Yadi Caro","startTime":2074.539,"endTime":2076.4590000000003,"body":"we, these are our values."},{"speaker":"Yadi Caro","startTime":2076.4590000000003,"endTime":2077.299,"body":"This is how we work."},{"speaker":"Galen Low","startTime":2077.364,"endTime":2078.114,"body":"I really like that."},{"speaker":"Galen Low","startTime":2078.114,"endTime":2081.954,"body":"I also like how micro it can"},{"speaker":"Galen Low","startTime":2078.114,"endTime":2081.954,"body":"be and still be effective."},{"speaker":"Galen Low","startTime":2081.954,"endTime":2084.1440000000002,"body":"And I think you and I"},{"speaker":"Galen Low","startTime":2081.954,"endTime":2084.1440000000002,"body":"chatted about this before,"},{"speaker":"Galen Low","startTime":2084.1440000000002,"endTime":2086.184,"body":"but especially some of the"},{"speaker":"Galen Low","startTime":2084.1440000000002,"endTime":2086.184,"body":"conversations I'm having"},{"speaker":"Galen Low","startTime":2086.184,"endTime":2089.184,"body":"recently where, you know,"},{"speaker":"Galen Low","startTime":2086.184,"endTime":2089.184,"body":"it's hard sometimes for"},{"speaker":"Galen Low","startTime":2089.184,"endTime":2092.844,"body":"organizations to invest a"},{"speaker":"Galen Low","startTime":2089.184,"endTime":2092.844,"body":"lot of money in leadership"},{"speaker":"Galen Low","startTime":2092.844,"endTime":2094.4640000000004,"body":"skill development all at once."},{"speaker":"Galen Low","startTime":2094.4640000000004,"endTime":2096.684,"body":"Especially because, you"},{"speaker":"Galen Low","startTime":2094.4640000000004,"endTime":2096.684,"body":"know, a, there's still."},{"speaker":"Galen Low","startTime":2097.2740000000003,"endTime":2099.5240000000003,"body":"Coming away from the stigma"},{"speaker":"Galen Low","startTime":2097.2740000000003,"endTime":2099.5240000000003,"body":"of some of these things,"},{"speaker":"Galen Low","startTime":2099.5240000000003,"endTime":2102.344,"body":"right, where someone's been"},{"speaker":"Galen Low","startTime":2099.5240000000003,"endTime":2102.344,"body":"sold a bill of goods and it"},{"speaker":"Galen Low","startTime":2102.344,"endTime":2104.804,"body":"hasn't really resulted in an"},{"speaker":"Galen Low","startTime":2102.344,"endTime":2104.804,"body":"outcome, you know, okay, well"},{"speaker":"Galen Low","startTime":2104.804,"endTime":2107.534,"body":"maybe we don't really want to"},{"speaker":"Galen Low","startTime":2104.804,"endTime":2107.534,"body":"spend $2 million on, you know,"},{"speaker":"Galen Low","startTime":2107.534,"endTime":2109.3940000000002,"body":"psychological safety training."},{"speaker":"Galen Low","startTime":2109.6940000000004,"endTime":2112.574,"body":"But you know, as you're sort"},{"speaker":"Galen Low","startTime":2109.6940000000004,"endTime":2112.574,"body":"of describing this, what"},{"speaker":"Galen Low","startTime":2112.574,"endTime":2114.594,"body":"I'm picking up is that it"},{"speaker":"Galen Low","startTime":2112.574,"endTime":2114.594,"body":"doesn't have to be this big."},{"speaker":"Galen Low","startTime":2115.0190000000002,"endTime":2117.929,"body":"Program that, you know, is"},{"speaker":"Galen Low","startTime":2115.0190000000002,"endTime":2117.929,"body":"like gonna take 18 months to"},{"speaker":"Galen Low","startTime":2117.929,"endTime":2120.5690000000004,"body":"complete and everyone's gonna"},{"speaker":"Galen Low","startTime":2117.929,"endTime":2120.5690000000004,"body":"learn to be a good leader."},{"speaker":"Galen Low","startTime":2120.6290000000004,"endTime":2123.509,"body":"But until, you know, December"},{"speaker":"Galen Low","startTime":2120.6290000000004,"endTime":2123.509,"body":"next year, everything's"},{"speaker":"Galen Low","startTime":2123.509,"endTime":2124.2290000000003,"body":"gonna suck still."},{"speaker":"Galen Low","startTime":2124.7090000000003,"endTime":2124.949,"body":"Right."},{"speaker":"Galen Low","startTime":2125.1290000000004,"endTime":2127.2290000000003,"body":"Whereas like what you're talking"},{"speaker":"Galen Low","startTime":2125.1290000000004,"endTime":2127.2290000000003,"body":"about is like, you know, you"},{"speaker":"Galen Low","startTime":2127.2290000000003,"endTime":2128.4590000000003,"body":"could go in for like Yeah."},{"speaker":"Galen Low","startTime":2128.579,"endTime":2130.409,"body":"Better communication training."},{"speaker":"Galen Low","startTime":2130.409,"endTime":2131.8790000000004,"body":"It could be like"},{"speaker":"Galen Low","startTime":2130.409,"endTime":2131.8790000000004,"body":"a lunch and learn."},{"speaker":"Galen Low","startTime":2132.239,"endTime":2135.0890000000004,"body":"Then developing the habits"},{"speaker":"Galen Low","startTime":2132.239,"endTime":2135.0890000000004,"body":"so that in a way the team's"},{"speaker":"Galen Low","startTime":2135.0890000000004,"endTime":2137.4590000000003,"body":"kind of training one another"},{"speaker":"Galen Low","startTime":2135.0890000000004,"endTime":2137.4590000000003,"body":"by practicing these things."},{"speaker":"Galen Low","startTime":2137.4590000000003,"endTime":2140.549,"body":"It's like training in the"},{"speaker":"Galen Low","startTime":2137.4590000000003,"endTime":2140.549,"body":"project or in the mission rather"},{"speaker":"Galen Low","startTime":2140.549,"endTime":2142.259,"body":"than, you know, stop everything."},{"speaker":"Galen Low","startTime":2142.349,"endTime":2145.139,"body":"We have to go get a degree"},{"speaker":"Galen Low","startTime":2142.349,"endTime":2145.139,"body":"in being better leaders and"},{"speaker":"Galen Low","startTime":2145.139,"endTime":2147.4190000000003,"body":"then come back to it like, no"},{"speaker":"Galen Low","startTime":2145.139,"endTime":2147.4190000000003,"body":"one's gonna invest in that."},{"speaker":"Galen Low","startTime":2147.5690000000004,"endTime":2148.469,"body":"But I like this idea."},{"speaker":"Galen Low","startTime":2148.619,"endTime":2150.929,"body":"Maybe my question is, do I"},{"speaker":"Galen Low","startTime":2148.619,"endTime":2150.929,"body":"have the right idea here?"},{"speaker":"Galen Low","startTime":2150.929,"endTime":2154.5890000000004,"body":"Like, can it be smaller, like"},{"speaker":"Galen Low","startTime":2150.929,"endTime":2154.5890000000004,"body":"smaller components rather than"},{"speaker":"Galen Low","startTime":2154.5890000000004,"endTime":2157.889,"body":"wholesale, you know, training"},{"speaker":"Galen Low","startTime":2154.5890000000004,"endTime":2157.889,"body":"to become better leaders?"},{"speaker":"Yadi Caro","startTime":2158.6440000000002,"endTime":2161.1040000000003,"body":"I absolutely, that's,"},{"speaker":"Yadi Caro","startTime":2158.6440000000002,"endTime":2161.1040000000003,"body":"you've captured it well, that"},{"speaker":"Yadi Caro","startTime":2161.1040000000003,"endTime":2165.2140000000004,"body":"it's a micro learning as it"},{"speaker":"Yadi Caro","startTime":2161.1040000000003,"endTime":2165.2140000000004,"body":"applies to the situations."},{"speaker":"Yadi Caro","startTime":2165.2140000000004,"endTime":2167.6440000000002,"body":"Because first you could start"},{"speaker":"Yadi Caro","startTime":2165.2140000000004,"endTime":2167.6440000000002,"body":"with like how to launch a team,"},{"speaker":"Yadi Caro","startTime":2167.6440000000002,"endTime":2171.424,"body":"like you launch a team and just"},{"speaker":"Yadi Caro","startTime":2167.6440000000002,"endTime":2171.424,"body":"that mindset of the team members"},{"speaker":"Yadi Caro","startTime":2171.424,"endTime":2174.9640000000004,"body":"realizing like the other stuff,"},{"speaker":"Yadi Caro","startTime":2171.424,"endTime":2174.9640000000004,"body":"we have the skills of, you know,"},{"speaker":"Yadi Caro","startTime":2174.994,"endTime":2177.7540000000004,"body":"coding or we have the specific"},{"speaker":"Yadi Caro","startTime":2174.994,"endTime":2177.7540000000004,"body":"skills of troubleshooting."},{"speaker":"Yadi Caro","startTime":2177.8190000000004,"endTime":2180.2490000000003,"body":"But also, hey, there are"},{"speaker":"Yadi Caro","startTime":2177.8190000000004,"endTime":2180.2490000000003,"body":"these other skills that I"},{"speaker":"Yadi Caro","startTime":2180.2490000000003,"endTime":2182.4390000000003,"body":"need to develop in terms"},{"speaker":"Yadi Caro","startTime":2180.2490000000003,"endTime":2182.4390000000003,"body":"of the communication, in"},{"speaker":"Yadi Caro","startTime":2182.4390000000003,"endTime":2183.7290000000003,"body":"terms of giving feedback."},{"speaker":"Yadi Caro","startTime":2183.8190000000004,"endTime":2186.9990000000003,"body":"So just having that mindset"},{"speaker":"Yadi Caro","startTime":2183.8190000000004,"endTime":2186.9990000000003,"body":"of is a continual learning."},{"speaker":"Yadi Caro","startTime":2186.9990000000003,"endTime":2190.3590000000004,"body":"And these are skills is very"},{"speaker":"Yadi Caro","startTime":2186.9990000000003,"endTime":2190.3590000000004,"body":"important because, for example,"},{"speaker":"Yadi Caro","startTime":2190.3590000000004,"endTime":2193.0890000000004,"body":"the, a lot of the times when"},{"speaker":"Yadi Caro","startTime":2190.3590000000004,"endTime":2193.0890000000004,"body":"I see in teams is that they"},{"speaker":"Yadi Caro","startTime":2193.0890000000004,"endTime":2196.539,"body":"think that where the, for"},{"speaker":"Yadi Caro","startTime":2193.0890000000004,"endTime":2196.539,"body":"example, the tech team or we"},{"speaker":"Yadi Caro","startTime":2196.539,"endTime":2199.509,"body":"are here to do this role and"},{"speaker":"Yadi Caro","startTime":2196.539,"endTime":2199.509,"body":"it's up to the manager to"},{"speaker":"Yadi Caro","startTime":2199.509,"endTime":2200.3190000000004,"body":"fix everything else, right?"},{"speaker":"Yadi Caro","startTime":2200.619,"endTime":2203.275,"body":"And having to intervene,"},{"speaker":"Yadi Caro","startTime":2200.619,"endTime":2203.275,"body":"communicate like, no, you"},{"speaker":"Yadi Caro","startTime":2203.275,"endTime":2204.414,"body":"engage with a customer."},{"speaker":"Yadi Caro","startTime":2204.414,"endTime":2205.525,"body":"We don't talk to customers."},{"speaker":"Yadi Caro","startTime":2205.525,"endTime":2206.454,"body":"So that mindset."},{"speaker":"Yadi Caro","startTime":2206.52,"endTime":2209.61,"body":"It's definitely not applicable"},{"speaker":"Yadi Caro","startTime":2206.52,"endTime":2209.61,"body":"to today's workplace where"},{"speaker":"Yadi Caro","startTime":2209.61,"endTime":2212.82,"body":"everybody needs to be able to be"},{"speaker":"Yadi Caro","startTime":2209.61,"endTime":2212.82,"body":"doing the thing one-on-one with"},{"speaker":"Yadi Caro","startTime":2212.82,"endTime":2215.73,"body":"the customer, sitting with the"},{"speaker":"Yadi Caro","startTime":2212.82,"endTime":2215.73,"body":"customer, and some of the best"},{"speaker":"Yadi Caro","startTime":2215.73,"endTime":2218.52,"body":"developers I've worked with,"},{"speaker":"Yadi Caro","startTime":2215.73,"endTime":2218.52,"body":"they are the ones that, they're"},{"speaker":"Yadi Caro","startTime":2218.52,"endTime":2221.909,"body":"great technically, but also"},{"speaker":"Yadi Caro","startTime":2218.52,"endTime":2221.909,"body":"they are able to explain things"},{"speaker":"Yadi Caro","startTime":2221.909,"endTime":2222.88,"body":"in simple terms, which is."},{"speaker":"Yadi Caro","startTime":2223.0690000000004,"endTime":2226.309,"body":"So challenging, but they are"},{"speaker":"Yadi Caro","startTime":2223.0690000000004,"endTime":2226.309,"body":"able to sit down with you and"},{"speaker":"Yadi Caro","startTime":2226.309,"endTime":2229.009,"body":"have that mutual respect to"},{"speaker":"Yadi Caro","startTime":2226.309,"endTime":2229.009,"body":"understand like, okay, let's"},{"speaker":"Yadi Caro","startTime":2229.009,"endTime":2231.9190000000003,"body":"level up the knowledge and"},{"speaker":"Yadi Caro","startTime":2229.009,"endTime":2231.9190000000003,"body":"explain the, that kicks the"},{"speaker":"Yadi Caro","startTime":2231.9190000000003,"endTime":2234.889,"body":"communication skills that"},{"speaker":"Yadi Caro","startTime":2231.9190000000003,"endTime":2234.889,"body":"they have to explain things in"},{"speaker":"Yadi Caro","startTime":2234.889,"endTime":2238.369,"body":"simple terms, and also have that"},{"speaker":"Yadi Caro","startTime":2234.889,"endTime":2238.369,"body":"empathy for the user when it"},{"speaker":"Yadi Caro","startTime":2238.369,"endTime":2240.739,"body":"comes to like, let me understand"},{"speaker":"Yadi Caro","startTime":2238.369,"endTime":2240.739,"body":"how you use my application."},{"speaker":"Yadi Caro","startTime":2240.739,"endTime":2243.889,"body":"And then, you know, and you"},{"speaker":"Yadi Caro","startTime":2240.739,"endTime":2243.889,"body":"observe you and go ahead and"},{"speaker":"Yadi Caro","startTime":2243.889,"endTime":2244.969,"body":"develop something better."},{"speaker":"Yadi Caro","startTime":2245.134,"endTime":2249.4840000000004,"body":"So it is definitely learning"},{"speaker":"Yadi Caro","startTime":2245.134,"endTime":2249.4840000000004,"body":"in chunks as you would do, I"},{"speaker":"Yadi Caro","startTime":2249.4840000000004,"endTime":2252.634,"body":"think with any of the other"},{"speaker":"Yadi Caro","startTime":2249.4840000000004,"endTime":2252.634,"body":"technologies available that"},{"speaker":"Yadi Caro","startTime":2252.634,"endTime":2254.7940000000003,"body":"it, instead of getting a"},{"speaker":"Yadi Caro","startTime":2252.634,"endTime":2254.7940000000003,"body":"certification, I think it's"},{"speaker":"Yadi Caro","startTime":2254.7940000000003,"endTime":2257.2540000000004,"body":"more effective to learn on"},{"speaker":"Yadi Caro","startTime":2254.7940000000003,"endTime":2257.2540000000004,"body":"the spot as we practice."},{"speaker":"Galen Low","startTime":2257.4640000000004,"endTime":2258.514,"body":"And there's"},{"speaker":"Galen Low","startTime":2257.4640000000004,"endTime":2258.514,"body":"two things there that I"},{"speaker":"Galen Low","startTime":2258.514,"endTime":2259.4440000000004,"body":"wanted to kind of pick out."},{"speaker":"Galen Low","startTime":2259.4440000000004,"endTime":2262.4440000000004,"body":"One, I love that idea that"},{"speaker":"Galen Low","startTime":2259.4440000000004,"endTime":2262.4440000000004,"body":"like, especially from a project"},{"speaker":"Galen Low","startTime":2262.4440000000004,"endTime":2263.5240000000003,"body":"management standpoint, right?"},{"speaker":"Galen Low","startTime":2263.5240000000003,"endTime":2265.8340000000003,"body":"Like there's a lot of us,"},{"speaker":"Galen Low","startTime":2263.5240000000003,"endTime":2265.8340000000003,"body":"you know, myself included"},{"speaker":"Galen Low","startTime":2265.8340000000003,"endTime":2267.6940000000004,"body":"sometimes where, yeah,"},{"speaker":"Galen Low","startTime":2265.8340000000003,"endTime":2267.6940000000004,"body":"I take a lot of pride in"},{"speaker":"Galen Low","startTime":2267.6940000000004,"endTime":2268.6040000000003,"body":"being the person who is."},{"speaker":"Galen Low","startTime":2268.849,"endTime":2271.8190000000004,"body":"Client facing, you know, who"},{"speaker":"Galen Low","startTime":2268.849,"endTime":2271.8190000000004,"body":"is the communicator whose, you"},{"speaker":"Galen 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communication,"},{"speaker":"Galen Low","startTime":2285.1090000000004,"endTime":2286.429,"body":"you know, staying organized."},{"speaker":"Galen Low","startTime":2286.549,"endTime":2288.829,"body":"And then I love that second"},{"speaker":"Galen Low","startTime":2286.549,"endTime":2288.829,"body":"bit of just like the, you"},{"speaker":"Galen Low","startTime":2288.829,"endTime":2290.179,"body":"know, as a differentiator."},{"speaker":"Galen Low","startTime":2290.414,"endTime":2292.934,"body":"Being the person"},{"speaker":"Galen Low","startTime":2290.414,"endTime":2292.934,"body":"who is multifaceted."},{"speaker":"Galen Low","startTime":2293.1440000000002,"endTime":2295.994,"body":"And it could be your advantage"},{"speaker":"Galen Low","startTime":2293.1440000000002,"endTime":2295.994,"body":"in your career, you know,"},{"speaker":"Galen Low","startTime":2295.994,"endTime":2299.1440000000002,"body":"to be the technical person,"},{"speaker":"Galen Low","startTime":2295.994,"endTime":2299.1440000000002,"body":"the developer, who also can"},{"speaker":"Galen Low","startTime":2299.1440000000002,"endTime":2300.3740000000003,"body":"do really good storytelling."},{"speaker":"Galen Low","startTime":2300.3740000000003,"endTime":2302.384,"body":"Or the data person who can"},{"speaker":"Galen Low","startTime":2300.3740000000003,"endTime":2302.384,"body":"tell a story with data."},{"speaker":"Galen Low","startTime":2302.474,"endTime":2304.304,"body":"Someone who can kind of"},{"speaker":"Galen Low","startTime":2302.474,"endTime":2304.304,"body":"distill and translate"},{"speaker":"Galen Low","startTime":2304.304,"endTime":2305.3190000000004,"body":"to, you know, other."},{"speaker":"Galen Low","startTime":2305.884,"endTime":2309.154,"body":"Types of people, personalities"},{"speaker":"Galen Low","startTime":2305.884,"endTime":2309.154,"body":"and skillset and like that"},{"speaker":"Galen Low","startTime":2309.154,"endTime":2311.704,"body":"is sort of, you know, what"},{"speaker":"Galen Low","startTime":2309.154,"endTime":2311.704,"body":"is valuable right now."},{"speaker":"Yadi Caro","startTime":2311.824,"endTime":2312.094,"body":"Yeah."},{"speaker":"Yadi Caro","startTime":2312.094,"endTime":2315.0040000000004,"body":"And that's so important,"},{"speaker":"Yadi Caro","startTime":2312.094,"endTime":2315.0040000000004,"body":"especially now because knowing"},{"speaker":"Yadi Caro","startTime":2315.0040000000004,"endTime":2318.6040000000003,"body":"that AI can do a lot of the"},{"speaker":"Yadi Caro","startTime":2315.0040000000004,"endTime":2318.6040000000003,"body":"things that developers do or"},{"speaker":"Yadi Caro","startTime":2318.6040000000003,"endTime":2321.724,"body":"that we do, like the tasks that"},{"speaker":"Yadi Caro","startTime":2318.6040000000003,"endTime":2321.724,"body":"are, so any tasks that could be"},{"speaker":"Yadi Caro","startTime":2321.724,"endTime":2322.9840000000004,"body":"automated will probably end up."},{"speaker":"Yadi Caro","startTime":2323.449,"endTime":2324.949,"body":"You know, AI taking over."},{"speaker":"Yadi Caro","startTime":2324.949,"endTime":2327.1690000000003,"body":"So this is why it's important"},{"speaker":"Yadi Caro","startTime":2324.949,"endTime":2327.1690000000003,"body":"to develop the other skills,"},{"speaker":"Yadi Caro","startTime":2327.1690000000003,"endTime":2329.3590000000004,"body":"and not just for that,"},{"speaker":"Yadi Caro","startTime":2327.1690000000003,"endTime":2329.3590000000004,"body":"because we wanna compete"},{"speaker":"Yadi Caro","startTime":2329.3590000000004,"endTime":2331.8790000000004,"body":"against it, but because we"},{"speaker":"Yadi Caro","startTime":2329.3590000000004,"endTime":2331.8790000000004,"body":"wanna develop better things."},{"speaker":"Yadi Caro","startTime":2331.8790000000004,"endTime":2335.239,"body":"Now that the technology has"},{"speaker":"Yadi Caro","startTime":2331.8790000000004,"endTime":2335.239,"body":"scaled, it has shifted so"},{"speaker":"Yadi Caro","startTime":2335.239,"endTime":2338.539,"body":"quickly, then we need to work"},{"speaker":"Yadi Caro","startTime":2335.239,"endTime":2338.539,"body":"on ourselves in order to not"},{"speaker":"Yadi Caro","startTime":2338.539,"endTime":2341.509,"body":"just catch up, but also how"},{"speaker":"Yadi Caro","startTime":2338.539,"endTime":2341.509,"body":"do we make prompting better?"},{"speaker":"Yadi Caro","startTime":2341.509,"endTime":2341.779,"body":"How do."},{"speaker":"Yadi Caro","startTime":2342.2090000000003,"endTime":2343.529,"body":"Talk better to the machine."},{"speaker":"Yadi Caro","startTime":2343.529,"endTime":2345.2690000000002,"body":"That's why we need to have"},{"speaker":"Yadi Caro","startTime":2343.529,"endTime":2345.2690000000002,"body":"a better communication"},{"speaker":"Yadi Caro","startTime":2345.2690000000002,"endTime":2348.539,"body":"skills or problem finding,"},{"speaker":"Yadi Caro","startTime":2345.2690000000002,"endTime":2348.539,"body":"not just problem solving."},{"speaker":"Yadi Caro","startTime":2348.539,"endTime":2351.5690000000004,"body":"Like, okay, AI can solve the"},{"speaker":"Yadi Caro","startTime":2348.539,"endTime":2351.5690000000004,"body":"problems very effectively,"},{"speaker":"Yadi Caro","startTime":2351.659,"endTime":2354.059,"body":"but what if we're giving"},{"speaker":"Yadi Caro","startTime":2351.659,"endTime":2354.059,"body":"them the, giving it the"},{"speaker":"Yadi Caro","startTime":2354.059,"endTime":2355.799,"body":"wrong problem to solve?"},{"speaker":"Yadi Caro","startTime":2355.9790000000003,"endTime":2358.079,"body":"This is what we need to go"},{"speaker":"Yadi Caro","startTime":2355.9790000000003,"endTime":2358.079,"body":"back to, like building that,"},{"speaker":"Yadi Caro","startTime":2358.289,"endTime":2361.079,"body":"listening to the user, listening"},{"speaker":"Yadi Caro","startTime":2358.289,"endTime":2361.079,"body":"to the customer to understand"},{"speaker":"Yadi Caro","startTime":2361.079,"endTime":2364.289,"body":"that instead of developing"},{"speaker":"Yadi Caro","startTime":2361.079,"endTime":2364.289,"body":"the product faster, but it's"},{"speaker":"Yadi Caro","startTime":2364.289,"endTime":2368.07,"body":"equally wrong, we develop a"},{"speaker":"Yadi Caro","startTime":2364.289,"endTime":2368.07,"body":"better product to or perform"},{"speaker":"Yadi Caro","startTime":2368.07,"endTime":2369.344,"body":"the project better for the user."},{"speaker":"Galen Low","startTime":2370.054,"endTime":2372.424,"body":"I love that you're"},{"speaker":"Galen Low","startTime":2370.054,"endTime":2372.424,"body":"totally reading my mind."},{"speaker":"Galen Low","startTime":2372.514,"endTime":2375.065,"body":"Like in my head I was like,"},{"speaker":"Galen Low","startTime":2372.514,"endTime":2375.065,"body":"I wanted to get into your"},{"speaker":"Galen Low","startTime":2375.065,"endTime":2377.974,"body":"podcast 'cause you interview"},{"speaker":"Galen Low","startTime":2375.065,"endTime":2377.974,"body":"so many interesting people."},{"speaker":"Galen Low","startTime":2378.034,"endTime":2380.164,"body":"Instead, what I'll do is I'll"},{"speaker":"Galen Low","startTime":2378.034,"endTime":2380.164,"body":"point our listeners, you know,"},{"speaker":"Galen Low","startTime":2380.164,"endTime":2383.224,"body":"to the show notes, I'll link"},{"speaker":"Galen Low","startTime":2380.164,"endTime":2383.224,"body":"to your podcast, but instead,"},{"speaker":"Galen Low","startTime":2383.4640000000004,"endTime":2385.565,"body":"maybe I can put you on the"},{"speaker":"Galen Low","startTime":2383.4640000000004,"endTime":2385.565,"body":"spot a little bit because I"},{"speaker":"Galen Low","startTime":2385.565,"endTime":2388.654,"body":"love what you're saying and"},{"speaker":"Galen Low","startTime":2385.565,"endTime":2388.654,"body":"I think that is a question"},{"speaker":"Galen Low","startTime":2388.7140000000004,"endTime":2389.639,"body":"for the future that like."},{"speaker":"Galen Low","startTime":2389.895,"endTime":2392.295,"body":"People all have in their"},{"speaker":"Galen Low","startTime":2389.895,"endTime":2392.295,"body":"heads, which is okay."},{"speaker":"Galen Low","startTime":2392.295,"endTime":2392.534,"body":"Yeah."},{"speaker":"Galen Low","startTime":2392.534,"endTime":2395.295,"body":"Right now humans are"},{"speaker":"Galen Low","startTime":2392.534,"endTime":2395.295,"body":"collaborating, but also"},{"speaker":"Galen Low","startTime":2395.295,"endTime":2397.335,"body":"there's AI and we're"},{"speaker":"Galen Low","startTime":2395.295,"endTime":2397.335,"body":"collaborating with AI."},{"speaker":"Galen Low","startTime":2397.335,"endTime":2398.655,"body":"We've got these hybrid teams."},{"speaker":"Galen Low","startTime":2398.775,"endTime":2401.534,"body":"There's a whole camp of"},{"speaker":"Galen Low","startTime":2398.775,"endTime":2401.534,"body":"people who are like, well,"},{"speaker":"Galen Low","startTime":2401.534,"endTime":2404.625,"body":"actually technical skills"},{"speaker":"Galen Low","startTime":2401.534,"endTime":2404.625,"body":"is gonna be where it's at."},{"speaker":"Galen Low","startTime":2404.744,"endTime":2407.025,"body":"Like we won't even be"},{"speaker":"Galen Low","startTime":2404.744,"endTime":2407.025,"body":"interfacing as humans"},{"speaker":"Galen Low","startTime":2407.025,"endTime":2408.344,"body":"potentially in the future."},{"speaker":"Galen Low","startTime":2408.465,"endTime":2410.505,"body":"But maybe I can put you on"},{"speaker":"Galen Low","startTime":2408.465,"endTime":2410.505,"body":"the spot and ask you like."},{"speaker":"Galen Low","startTime":2410.824,"endTime":2414.784,"body":"What are the main leadership"},{"speaker":"Galen Low","startTime":2410.824,"endTime":2414.784,"body":"skills, the Hardcore Soft Skills"},{"speaker":"Galen Low","startTime":2414.844,"endTime":2419.014,"body":"that people should be focusing"},{"speaker":"Galen Low","startTime":2414.844,"endTime":2419.014,"body":"on right now, knowing that in"},{"speaker":"Galen Low","startTime":2419.014,"endTime":2423.094,"body":"the near future slash right"},{"speaker":"Galen Low","startTime":2419.014,"endTime":2423.094,"body":"now, like the nature of the"},{"speaker":"Galen Low","startTime":2423.094,"endTime":2424.565,"body":"way we collaborate is changing."},{"speaker":"Galen Low","startTime":2424.715,"endTime":2427.775,"body":"You know, we are working,"},{"speaker":"Galen Low","startTime":2424.715,"endTime":2427.775,"body":"like you said, we're prompting"},{"speaker":"Galen Low","startTime":2427.775,"endTime":2432.364,"body":"machines, we are working"},{"speaker":"Galen Low","startTime":2427.775,"endTime":2432.364,"body":"together with humans and LLMs."},{"speaker":"Galen Low","startTime":2432.364,"endTime":2435.154,"body":"We are building agents"},{"speaker":"Galen Low","startTime":2432.364,"endTime":2435.154,"body":"to do a human's job."},{"speaker":"Galen Low","startTime":2435.395,"endTime":2437.795,"body":"What are some of"},{"speaker":"Galen Low","startTime":2435.395,"endTime":2437.795,"body":"the soft skills?"},{"speaker":"Galen Low","startTime":2438.0640000000003,"endTime":2441.5440000000003,"body":"That are actually the"},{"speaker":"Galen Low","startTime":2438.0640000000003,"endTime":2441.5440000000003,"body":"hardcore, very keystone,"},{"speaker":"Galen Low","startTime":2441.5440000000003,"endTime":2443.829,"body":"very important things to have"},{"speaker":"Galen Low","startTime":2441.5440000000003,"endTime":2443.829,"body":"as we enter this new age."},{"speaker":"Yadi Caro","startTime":2444.4700000000003,"endTime":2447.829,"body":"Yeah, so certainly"},{"speaker":"Yadi Caro","startTime":2444.4700000000003,"endTime":2447.829,"body":"there's so many, but certainly"},{"speaker":"Yadi Caro","startTime":2448.07,"endTime":2451.369,"body":"adaptability is one because"},{"speaker":"Yadi Caro","startTime":2448.07,"endTime":2451.369,"body":"of the fact that everything's"},{"speaker":"Yadi Caro","startTime":2451.369,"endTime":2452.3,"body":"changing right now."},{"speaker":"Yadi Caro","startTime":2452.3,"endTime":2455.75,"body":"Even the jobs that the"},{"speaker":"Yadi Caro","startTime":2452.3,"endTime":2455.75,"body":"ex that we know may not"},{"speaker":"Yadi Caro","startTime":2455.75,"endTime":2457.039,"body":"exist in five years."},{"speaker":"Yadi Caro","startTime":2457.159,"endTime":2459.619,"body":"So we need to be able to"},{"speaker":"Yadi Caro","startTime":2457.159,"endTime":2459.619,"body":"understand like, okay,"},{"speaker":"Yadi Caro","startTime":2459.619,"endTime":2460.88,"body":"how do I, instead of."},{"speaker":"Yadi Caro","startTime":2460.954,"endTime":2464.404,"body":"Thinking of things that are"},{"speaker":"Yadi Caro","startTime":2460.954,"endTime":2464.404,"body":"happening to me and therefore,"},{"speaker":"Yadi Caro","startTime":2464.404,"endTime":2467.255,"body":"like that big team mindset,"},{"speaker":"Yadi Caro","startTime":2464.404,"endTime":2467.255,"body":"I guess it's understanding,"},{"speaker":"Yadi Caro","startTime":2467.255,"endTime":2469.4440000000004,"body":"like in order to adapt,"},{"speaker":"Yadi Caro","startTime":2467.255,"endTime":2469.4440000000004,"body":"I need to be resilient."},{"speaker":"Yadi Caro","startTime":2469.4440000000004,"endTime":2473.164,"body":"I need to be able to reframe"},{"speaker":"Yadi Caro","startTime":2469.4440000000004,"endTime":2473.164,"body":"the change, understand what"},{"speaker":"Yadi Caro","startTime":2473.164,"endTime":2475.945,"body":"skills I have, and kind of,"},{"speaker":"Yadi Caro","startTime":2473.164,"endTime":2475.945,"body":"think about it, how am I gonna"},{"speaker":"Yadi Caro","startTime":2475.945,"endTime":2477.204,"body":"apply it to another situation?"},{"speaker":"Yadi Caro","startTime":2477.204,"endTime":2481.2850000000003,"body":"So finding ways to develop your"},{"speaker":"Yadi Caro","startTime":2477.204,"endTime":2481.2850000000003,"body":"adaptability skills is very"},{"speaker":"Yadi Caro","startTime":2481.289,"endTime":2484.114,"body":"important because things are"},{"speaker":"Yadi Caro","startTime":2481.289,"endTime":2484.114,"body":"gonna be shifting very quickly."},{"speaker":"Yadi Caro","startTime":2484.2540000000004,"endTime":2488.844,"body":"I think also the listening,"},{"speaker":"Yadi Caro","startTime":2484.2540000000004,"endTime":2488.844,"body":"or let's say communication,"},{"speaker":"Yadi Caro","startTime":2488.844,"endTime":2492.3540000000003,"body":"so listening, but it's very"},{"speaker":"Yadi Caro","startTime":2488.844,"endTime":2492.3540000000003,"body":"important to really understand"},{"speaker":"Yadi Caro","startTime":2492.3540000000003,"endTime":2495.324,"body":"each other as humans in terms"},{"speaker":"Yadi Caro","startTime":2492.3540000000003,"endTime":2495.324,"body":"of, we suck at listening."},{"speaker":"Yadi Caro","startTime":2495.324,"endTime":2497.0040000000004,"body":"We wanna move our point across."},{"speaker":"Yadi Caro","startTime":2497.0040000000004,"endTime":2499.7340000000004,"body":"Particularly in the online"},{"speaker":"Yadi Caro","startTime":2497.0040000000004,"endTime":2499.7340000000004,"body":"world, we just kind of express"},{"speaker":"Yadi Caro","startTime":2499.7340000000004,"endTime":2502.5240000000003,"body":"our opinion and you know, and"},{"speaker":"Yadi Caro","startTime":2499.7340000000004,"endTime":2502.5240000000003,"body":"not necessarily have a dialogue."},{"speaker":"Yadi Caro","startTime":2502.645,"endTime":2505.824,"body":"I think it's important to"},{"speaker":"Yadi Caro","startTime":2502.645,"endTime":2505.824,"body":"develop that skill to listen"},{"speaker":"Yadi Caro","startTime":2505.824,"endTime":2509.304,"body":"to what's not said, especially"},{"speaker":"Yadi Caro","startTime":2505.824,"endTime":2509.304,"body":"when it comes to, you know,"},{"speaker":"Yadi Caro","startTime":2509.364,"endTime":2511.494,"body":"interactions via online."},{"speaker":"Yadi Caro","startTime":2511.934,"endTime":2513.884,"body":"Or via virtual setting."},{"speaker":"Yadi Caro","startTime":2513.884,"endTime":2517.0640000000003,"body":"So it's a skill that"},{"speaker":"Yadi Caro","startTime":2513.884,"endTime":2517.0640000000003,"body":"requires a lot of practice,"},{"speaker":"Yadi Caro","startTime":2517.0640000000003,"endTime":2518.5640000000003,"body":"particularly as leaders."},{"speaker":"Yadi Caro","startTime":2518.7140000000004,"endTime":2522.264,"body":"And I'm thinking it's just so"},{"speaker":"Yadi Caro","startTime":2518.7140000000004,"endTime":2522.264,"body":"many, because I think emotion"},{"speaker":"Yadi Caro","startTime":2522.264,"endTime":2525.8340000000003,"body":"management is as another one"},{"speaker":"Yadi Caro","startTime":2522.264,"endTime":2525.8340000000003,"body":"too because, or let's say"},{"speaker":"Yadi Caro","startTime":2525.8940000000002,"endTime":2528.174,"body":"emotional management, but"},{"speaker":"Yadi Caro","startTime":2525.8940000000002,"endTime":2528.174,"body":"also the ability to manage"},{"speaker":"Yadi Caro","startTime":2528.174,"endTime":2532.9440000000004,"body":"conflict because conflict is"},{"speaker":"Yadi Caro","startTime":2528.174,"endTime":2532.9440000000004,"body":"a good motor for innovation"},{"speaker":"Yadi Caro","startTime":2533.184,"endTime":2538.284,"body":"because it can help people"},{"speaker":"Yadi Caro","startTime":2533.184,"endTime":2538.284,"body":"if we are able to collaborate"},{"speaker":"Yadi Caro","startTime":2538.284,"endTime":2539.304,"body":"and not just, you know."},{"speaker":"Yadi Caro","startTime":2539.799,"endTime":2541.9590000000003,"body":"Talk about the thing, but"},{"speaker":"Yadi Caro","startTime":2539.799,"endTime":2541.9590000000003,"body":"without really addressing"},{"speaker":"Yadi Caro","startTime":2541.9590000000003,"endTime":2545.3190000000004,"body":"the thing, we need to be able"},{"speaker":"Yadi Caro","startTime":2541.9590000000003,"endTime":2545.3190000000004,"body":"to cultivate the ability to"},{"speaker":"Yadi Caro","startTime":2545.3190000000004,"endTime":2546.489,"body":"like, okay, there's conflict."},{"speaker":"Yadi Caro","startTime":2546.489,"endTime":2549.0690000000004,"body":"We could take this and kind"},{"speaker":"Yadi Caro","startTime":2546.489,"endTime":2549.0690000000004,"body":"of focus on the problem."},{"speaker":"Yadi Caro","startTime":2549.25,"endTime":2551.3190000000004,"body":"There will be a lot of"},{"speaker":"Yadi Caro","startTime":2549.25,"endTime":2551.3190000000004,"body":"complicated workplace, but that"},{"speaker":"Yadi Caro","startTime":2551.3190000000004,"endTime":2554.889,"body":"could result in great products"},{"speaker":"Yadi Caro","startTime":2551.3190000000004,"endTime":2554.889,"body":"to develop and also keep our"},{"speaker":"Yadi Caro","startTime":2554.949,"endTime":2556.4790000000003,"body":"mental sanity on the way."},{"speaker":"Yadi Caro","startTime":2556.4790000000003,"endTime":2559.179,"body":"So I think those are at"},{"speaker":"Yadi Caro","startTime":2556.4790000000003,"endTime":2559.179,"body":"least three of the skills,"},{"speaker":"Yadi Caro","startTime":2559.179,"endTime":2562.389,"body":"the adaptability, listening"},{"speaker":"Yadi Caro","startTime":2559.179,"endTime":2562.389,"body":"for better communication"},{"speaker":"Yadi Caro","startTime":2562.614,"endTime":2564.994,"body":"and the ability to manage"},{"speaker":"Yadi Caro","startTime":2562.614,"endTime":2564.994,"body":"conflict effectively."},{"speaker":"Galen Low","startTime":2565.529,"endTime":2567.2690000000002,"body":"I love that and I"},{"speaker":"Galen Low","startTime":2565.529,"endTime":2567.2690000000002,"body":"love the bit about conflict"},{"speaker":"Galen Low","startTime":2567.2690000000002,"endTime":2570.0890000000004,"body":"because I think, you know, in"},{"speaker":"Galen Low","startTime":2567.2690000000002,"endTime":2570.0890000000004,"body":"a lot of cases we are thinking"},{"speaker":"Galen Low","startTime":2570.0890000000004,"endTime":2573.239,"body":"of it as like how to avoid"},{"speaker":"Galen Low","startTime":2570.0890000000004,"endTime":2573.239,"body":"conflict or like how to resolve"},{"speaker":"Galen Low","startTime":2573.239,"endTime":2574.7090000000003,"body":"conflict as quickly as possible."},{"speaker":"Galen Low","startTime":2574.7090000000003,"endTime":2577.739,"body":"Whereas actually sometimes"},{"speaker":"Galen Low","startTime":2574.7090000000003,"endTime":2577.739,"body":"we need conflict to make"},{"speaker":"Galen Low","startTime":2577.739,"endTime":2579.599,"body":"sure that, you know, we're"},{"speaker":"Galen Low","startTime":2577.739,"endTime":2579.599,"body":"doing the right thing."},{"speaker":"Galen Low","startTime":2579.7490000000003,"endTime":2581.579,"body":"And the thing you said earlier"},{"speaker":"Galen Low","startTime":2579.7490000000003,"endTime":2581.579,"body":"really resonated, which is"},{"speaker":"Galen Low","startTime":2581.579,"endTime":2584.159,"body":"like, you know, we don't need to"},{"speaker":"Galen Low","startTime":2581.579,"endTime":2584.159,"body":"build the wrong product faster."},{"speaker":"Galen Low","startTime":2584.219,"endTime":2587.219,"body":"We need to find ways to build"},{"speaker":"Galen Low","startTime":2584.219,"endTime":2587.219,"body":"a better product or, you know,"},{"speaker":"Galen Low","startTime":2587.2490000000003,"endTime":2589.4390000000003,"body":"drive a better result faster."},{"speaker":"Galen Low","startTime":2589.4990000000003,"endTime":2591.9590000000003,"body":"And that's gonna be up to us"},{"speaker":"Galen Low","startTime":2589.4990000000003,"endTime":2591.9590000000003,"body":"and the way we communicate, the"},{"speaker":"Galen Low","startTime":2591.9590000000003,"endTime":2594.6890000000003,"body":"way we listen to one another,"},{"speaker":"Galen Low","startTime":2591.9590000000003,"endTime":2594.6890000000003,"body":"the way we adapt, the way we"},{"speaker":"Galen Low","startTime":2594.6890000000003,"endTime":2598.829,"body":"are able to, you know, just"},{"speaker":"Galen Low","startTime":2594.6890000000003,"endTime":2598.829,"body":"like maybe disagree and find"},{"speaker":"Galen Low","startTime":2598.829,"endTime":2601.4990000000003,"body":"a way forward based on our"},{"speaker":"Galen Low","startTime":2598.829,"endTime":2601.4990000000003,"body":"goals, based on our values."},{"speaker":"Galen Low","startTime":2601.5890000000004,"endTime":2603.4190000000003,"body":"And like that is"},{"speaker":"Galen Low","startTime":2601.5890000000004,"endTime":2603.4190000000003,"body":"gonna be the skillset."},{"speaker":"Galen Low","startTime":2603.509,"endTime":2606.509,"body":"Especially when, you know, we've"},{"speaker":"Galen Low","startTime":2603.509,"endTime":2606.509,"body":"got AI doing some of the stuff"},{"speaker":"Galen Low","startTime":2606.509,"endTime":2609.8390000000004,"body":"that we were doing before, it's"},{"speaker":"Galen Low","startTime":2606.509,"endTime":2609.8390000000004,"body":"actually our responsibility"},{"speaker":"Galen Low","startTime":2609.869,"endTime":2614.329,"body":"to the collaboration to be"},{"speaker":"Galen Low","startTime":2609.869,"endTime":2614.329,"body":"better humans to other humans"},{"speaker":"Galen Low","startTime":2614.539,"endTime":2617.329,"body":"and to the machines, which is"},{"speaker":"Galen Low","startTime":2614.539,"endTime":2617.329,"body":"actually really interesting."},{"speaker":"Yadi Caro","startTime":2617.869,"endTime":2618.619,"body":"Exactly."},{"speaker":"Yadi Caro","startTime":2618.619,"endTime":2618.829,"body":"Yeah."},{"speaker":"Yadi Caro","startTime":2618.829,"endTime":2621.579,"body":"So it's all about becoming"},{"speaker":"Yadi Caro","startTime":2618.829,"endTime":2621.579,"body":"better humans 'cause if the AI"},{"speaker":"Yadi Caro","startTime":2621.579,"endTime":2623.6490000000003,"body":"is getting better, why can't"},{"speaker":"Yadi Caro","startTime":2621.579,"endTime":2623.6490000000003,"body":"the humans get better too?"},{"speaker":"Yadi Caro","startTime":2623.6490000000003,"endTime":2623.889,"body":"You know?"},{"speaker":"Galen Low","startTime":2624.699,"endTime":2625.389,"body":"Yeah, right."},{"speaker":"Galen Low","startTime":2625.389,"endTime":2625.929,"body":"Exactly."},{"speaker":"Galen Low","startTime":2625.929,"endTime":2627.6690000000003,"body":"And in fact, that, that's"},{"speaker":"Galen Low","startTime":2625.929,"endTime":2627.6690000000003,"body":"a challenge to us is how"},{"speaker":"Galen Low","startTime":2627.6690000000003,"endTime":2630.9390000000003,"body":"do we keep pace at getting"},{"speaker":"Galen Low","startTime":2627.6690000000003,"endTime":2630.9390000000003,"body":"better as humans, as AI"},{"speaker":"Galen Low","startTime":2630.9390000000003,"endTime":2632.3190000000004,"body":"is getting better at AI."},{"speaker":"Galen Low","startTime":2632.5440000000003,"endTime":2633.924,"body":"And some of the humor stuff too."},{"speaker":"Yadi Caro","startTime":2634.799,"endTime":2635.289,"body":"Exactly."},{"speaker":"Galen Low","startTime":2635.639,"endTime":2636.954,"body":"Yadi,"},{"speaker":"Galen Low","startTime":2635.639,"endTime":2636.954,"body":"this was so much fun."},{"speaker":"Galen Low","startTime":2636.954,"endTime":2638.364,"body":"Thank you for spending"},{"speaker":"Galen Low","startTime":2636.954,"endTime":2638.364,"body":"the time with me today."},{"speaker":"Galen Low","startTime":2638.4840000000004,"endTime":2641.094,"body":"Where can people learn more"},{"speaker":"Galen Low","startTime":2638.4840000000004,"endTime":2641.094,"body":"about you and your podcast"},{"speaker":"Galen Low","startTime":2641.094,"endTime":2643.554,"body":"and your book and Hardcore"},{"speaker":"Galen Low","startTime":2641.094,"endTime":2643.554,"body":"Soft Skills in general?"},{"speaker":"Yadi Caro","startTime":2643.764,"endTime":2645.5640000000003,"body":"Yeah, so definitely"},{"speaker":"Yadi Caro","startTime":2643.764,"endTime":2645.5640000000003,"body":"going to my website where"},{"speaker":"Yadi Caro","startTime":2645.5640000000003,"endTime":2648.414,"body":"they'll find the link to"},{"speaker":"Yadi Caro","startTime":2645.5640000000003,"endTime":2648.414,"body":"the episodes, books, and"},{"speaker":"Yadi Caro","startTime":2648.414,"endTime":2649.824,"body":"also some of the courses."},{"speaker":"Yadi Caro","startTime":2649.824,"endTime":2651.5040000000004,"body":"So it's"},{"speaker":"Yadi Caro","startTime":2649.824,"endTime":2651.5040000000004,"body":"hardcoresoftskillspodcast.com."},{"speaker":"Yadi Caro","startTime":2652.889,"endTime":2655.3190000000004,"body":"I'm also on LinkedIn, so I"},{"speaker":"Yadi Caro","startTime":2652.889,"endTime":2655.3190000000004,"body":"love to connect with people on"},{"speaker":"Yadi Caro","startTime":2655.3190000000004,"endTime":2656.5190000000002,"body":"LinkedIn like I did with you."},{"speaker":"Yadi Caro","startTime":2656.6090000000004,"endTime":2661.139,"body":"And I really reply to messages"},{"speaker":"Yadi Caro","startTime":2656.6090000000004,"endTime":2661.139,"body":"like I put my own voice."},{"speaker":"Yadi Caro","startTime":2661.139,"endTime":2663.659,"body":"I don't use AI when it comes"},{"speaker":"Yadi Caro","startTime":2661.139,"endTime":2663.659,"body":"to replying to LinkedIn."},{"speaker":"Yadi Caro","startTime":2663.659,"endTime":2665.969,"body":"I really wanna understand"},{"speaker":"Yadi Caro","startTime":2663.659,"endTime":2665.969,"body":"the experiences of people."},{"speaker":"Yadi Caro","startTime":2665.969,"endTime":2668.8300000000004,"body":"So you can find me, Yadira"},{"speaker":"Yadi Caro","startTime":2665.969,"endTime":2668.8300000000004,"body":"‘Yadi' Caro, or just"},{"speaker":"Yadi Caro","startTime":2668.8300000000004,"endTime":2670.4640000000004,"body":"Yadi Caro and then you'll"},{"speaker":"Yadi Caro","startTime":2668.8300000000004,"endTime":2670.4640000000004,"body":"find me on LinkedIn."},{"speaker":"Galen Low","startTime":2670.799,"endTime":2671.309,"body":"I love that."},{"speaker":"Galen Low","startTime":2671.309,"endTime":2673.679,"body":"I will also include links to all"},{"speaker":"Galen Low","startTime":2671.309,"endTime":2673.679,"body":"those things in the show notes."},{"speaker":"Galen Low","startTime":2673.7690000000002,"endTime":2674.909,"body":"And Yadi, thank you again."},{"speaker":"Galen Low","startTime":2674.909,"endTime":2675.719,"body":"This was so much fun."},{"speaker":"Yadi Caro","startTime":2675.929,"endTime":2677.949,"body":"Thank you so much for"},{"speaker":"Yadi Caro","startTime":2675.929,"endTime":2677.949,"body":"allowing me to be here, Galen."},{"speaker":"Galen Low","startTime":2678.724,"endTime":2680.554,"body":"Alright folks, that's"},{"speaker":"Galen Low","startTime":2678.724,"endTime":2680.554,"body":"it for today's episode of The"},{"speaker":"Galen Low","startTime":2680.554,"endTime":2682.204,"body":"Digital Project Manager Podcast."},{"speaker":"Galen Low","startTime":2682.3540000000003,"endTime":2684.0640000000003,"body":"If you enjoyed this"},{"speaker":"Galen Low","startTime":2682.3540000000003,"endTime":2684.0640000000003,"body":"conversation, make sure"},{"speaker":"Galen Low","startTime":2684.0640000000003,"endTime":2685.414,"body":"to subscribe wherever"},{"speaker":"Galen Low","startTime":2684.0640000000003,"endTime":2685.414,"body":"you're listening."},{"speaker":"Galen Low","startTime":2685.594,"endTime":2687.634,"body":"And if you want even more"},{"speaker":"Galen Low","startTime":2685.594,"endTime":2687.634,"body":"tactical insights, case"},{"speaker":"Galen Low","startTime":2687.634,"endTime":2690.0040000000004,"body":"studies and playbooks, create"},{"speaker":"Galen Low","startTime":2687.634,"endTime":2690.0040000000004,"body":"a free account with us at"},{"speaker":"Galen Low","startTime":2690.014,"endTime":2691.324,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2692.3740000000003,"endTime":2694.264,"body":"Until next time,"},{"speaker":"Galen Low","startTime":2692.3740000000003,"endTime":2694.264,"body":"thanks for listening."}]}