{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":0.182,"endTime":2.382,"body":"Leading remote"},{"speaker":"Galen Low","startTime":0.182,"endTime":2.382,"body":"and hybrid project teams is"},{"speaker":"Galen Low","startTime":2.392,"endTime":5.532,"body":"not new, but that doesn't"},{"speaker":"Galen Low","startTime":2.392,"endTime":5.532,"body":"mean that it's not complex."},{"speaker":"Galen Low","startTime":5.762,"endTime":8.392,"body":"And truth be told, many of"},{"speaker":"Galen Low","startTime":5.762,"endTime":8.392,"body":"us have just accepted remote"},{"speaker":"Galen Low","startTime":8.411,"endTime":12.121,"body":"collaboration as an imperfect"},{"speaker":"Galen Low","startTime":8.411,"endTime":12.121,"body":"alternative to in-person work,"},{"speaker":"Galen Low","startTime":12.181,"endTime":15.341,"body":"the awkward and underpowered"},{"speaker":"Galen Low","startTime":12.181,"endTime":15.341,"body":"little sibling of actually"},{"speaker":"Galen Low","startTime":15.441,"endTime":16.412,"body":"being in a room together."},{"speaker":"Galen Low","startTime":16.742,"endTime":19.102,"body":"But perhaps what we're not"},{"speaker":"Galen Low","startTime":16.742,"endTime":19.102,"body":"asking ourselves enough"},{"speaker":"Galen Low","startTime":19.142,"endTime":21.571,"body":"is, what can we be doing"},{"speaker":"Galen Low","startTime":19.142,"endTime":21.571,"body":"to actually improve the"},{"speaker":"Galen Low","startTime":21.572,"endTime":24.451,"body":"collaboration experience for"},{"speaker":"Galen Low","startTime":21.572,"endTime":24.451,"body":"our remote and hybrid teams?"},{"speaker":"Galen Low","startTime":24.611,"endTime":27.151,"body":"How can we translate some of"},{"speaker":"Galen Low","startTime":24.611,"endTime":27.151,"body":"the best parts of collaborating"},{"speaker":"Galen Low","startTime":27.181,"endTime":29.261,"body":"in person to a remote context?"},{"speaker":"Galen Low","startTime":29.372,"endTime":32.531,"body":"And even if we do, will it make"},{"speaker":"Galen Low","startTime":29.372,"endTime":32.531,"body":"any difference to the results?"},{"speaker":"Galen Low","startTime":32.842,"endTime":35.631,"body":"To unpack that, I've brought"},{"speaker":"Galen Low","startTime":32.842,"endTime":35.631,"body":"in an international project"},{"speaker":"Galen Low","startTime":35.631,"endTime":37.862,"body":"professional who has been"},{"speaker":"Galen Low","startTime":35.631,"endTime":37.862,"body":"passionately pursuing"},{"speaker":"Galen Low","startTime":37.862,"endTime":40.761,"body":"better experiences for her"},{"speaker":"Galen Low","startTime":37.862,"endTime":40.761,"body":"remote and hybrid teams."},{"speaker":"Galen Low","startTime":40.991,"endTime":43.612,"body":"Together, we're going to explore"},{"speaker":"Galen Low","startTime":40.991,"endTime":43.612,"body":"what remote collaboration"},{"speaker":"Galen Low","startTime":43.612,"endTime":47.192,"body":"experiences are often missing"},{"speaker":"Galen Low","startTime":43.612,"endTime":47.192,"body":"and where a few minor tweaks"},{"speaker":"Galen Low","startTime":47.232,"endTime":50.601,"body":"to our process could pay off"},{"speaker":"Galen Low","startTime":47.232,"endTime":50.601,"body":"in spades as more impactful"},{"speaker":"Galen Low","startTime":50.622,"endTime":53.731,"body":"project outcomes, stronger"},{"speaker":"Galen Low","startTime":50.622,"endTime":53.731,"body":"team-led innovation, and"},{"speaker":"Galen Low","startTime":53.741,"endTime":56.911,"body":"deeper relationships with"},{"speaker":"Galen Low","startTime":53.741,"endTime":56.911,"body":"peers and stakeholders alike."},{"speaker":"Galen Low","startTime":57.322,"endTime":58.171,"body":"Hope you enjoy the episode."},{"speaker":"Galen Low","startTime":63.19,"endTime":65.78,"body":"Welcome to the Digital Project"},{"speaker":"Galen Low","startTime":63.19,"endTime":65.78,"body":"Manager Podcast—the show that"},{"speaker":"Galen Low","startTime":65.78,"endTime":68.42,"body":"helps delivery leaders work"},{"speaker":"Galen Low","startTime":65.78,"endTime":68.42,"body":"smarter, deliver smoother,"},{"speaker":"Galen Low","startTime":68.539,"endTime":70.98,"body":"and lead their teams with"},{"speaker":"Galen Low","startTime":68.539,"endTime":70.98,"body":"confidence in the age of AI."},{"speaker":"Galen Low","startTime":71.249,"endTime":73.429,"body":"I'm Galen, and every week"},{"speaker":"Galen Low","startTime":71.249,"endTime":73.429,"body":"we dive into real-world"},{"speaker":"Galen Low","startTime":73.429,"endTime":76.48,"body":"strategies, emerging trends,"},{"speaker":"Galen Low","startTime":73.429,"endTime":76.48,"body":"proven frameworks, and the"},{"speaker":"Galen Low","startTime":76.48,"endTime":78.59,"body":"occasional war story from"},{"speaker":"Galen Low","startTime":76.48,"endTime":78.59,"body":"the project front lines."},{"speaker":"Galen Low","startTime":79.06,"endTime":80.61,"body":"Whether you're steering"},{"speaker":"Galen Low","startTime":79.06,"endTime":80.61,"body":"massive transformation"},{"speaker":"Galen Low","startTime":80.61,"endTime":83.149,"body":"projects, wrangling AI"},{"speaker":"Galen Low","startTime":80.61,"endTime":83.149,"body":"workflows, or just trying to"},{"speaker":"Galen Low","startTime":83.15,"endTime":85.409,"body":"keep the chaos under control,"},{"speaker":"Galen Low","startTime":83.15,"endTime":85.409,"body":"you're in the right place."},{"speaker":"Galen Low","startTime":86.089,"endTime":86.629,"body":"Let's get into it."},{"speaker":"Galen Low","startTime":87.468,"endTime":87.678,"body":"Okay."},{"speaker":"Galen Low","startTime":87.678,"endTime":90.678,"body":"Today, we are talking about"},{"speaker":"Galen Low","startTime":87.678,"endTime":90.678,"body":"navigating the new realities"},{"speaker":"Galen Low","startTime":90.678,"endTime":94.478,"body":"of leading projects in a modern"},{"speaker":"Galen Low","startTime":90.678,"endTime":94.478,"body":"work context where teams are"},{"speaker":"Galen Low","startTime":94.478,"endTime":97.658,"body":"distributed, collaboration"},{"speaker":"Galen Low","startTime":94.478,"endTime":97.658,"body":"is often asynchronous,"},{"speaker":"Galen Low","startTime":97.758,"endTime":100.558,"body":"and AI is enabling team"},{"speaker":"Galen Low","startTime":97.758,"endTime":100.558,"body":"members to get more work"},{"speaker":"Galen Low","startTime":100.558,"endTime":102.638,"body":"done in relative isolation."},{"speaker":"Galen Low","startTime":102.818,"endTime":105.177,"body":"We're gonna be unpacking the"},{"speaker":"Galen Low","startTime":102.818,"endTime":105.177,"body":"skills needed to lead remote"},{"speaker":"Galen Low","startTime":105.188,"endTime":107.778,"body":"teams effectively while"},{"speaker":"Galen Low","startTime":105.188,"endTime":107.778,"body":"still keeping things human."},{"speaker":"Galen Low","startTime":107.938,"endTime":110.477,"body":"We're gonna be doing an audit"},{"speaker":"Galen Low","startTime":107.938,"endTime":110.477,"body":"of skills that we may be"},{"speaker":"Galen Low","startTime":110.477,"endTime":113.468,"body":"forgetting from fully in-person"},{"speaker":"Galen Low","startTime":110.477,"endTime":113.468,"body":"project leadership and how"},{"speaker":"Galen Low","startTime":113.468,"endTime":116.227,"body":"to achieve similar results in"},{"speaker":"Galen Low","startTime":113.468,"endTime":116.227,"body":"remote and hybrid environments."},{"speaker":"Galen Low","startTime":116.377,"endTime":118.868,"body":"And we're gonna be sharing"},{"speaker":"Galen Low","startTime":116.377,"endTime":118.868,"body":"our recent experiences"},{"speaker":"Galen Low","startTime":118.887,"endTime":121.128,"body":"working with highly skilled"},{"speaker":"Galen Low","startTime":118.887,"endTime":121.128,"body":"professionals who are using"},{"speaker":"Galen Low","startTime":121.138,"endTime":124.228,"body":"AI, and how we as leaders can"},{"speaker":"Galen Low","startTime":121.138,"endTime":124.228,"body":"keep the work collaborative,"},{"speaker":"Galen Low","startTime":124.348,"endTime":126.037,"body":"high quality, and human led."},{"speaker":"Galen Low","startTime":126.278,"endTime":129.367,"body":"With me today is Karen Chong,"},{"speaker":"Galen Low","startTime":126.278,"endTime":129.367,"body":"Fractional Project Management"},{"speaker":"Galen Low","startTime":129.377,"endTime":132.827,"body":"Lead at Abracademy and host"},{"speaker":"Galen Low","startTime":129.377,"endTime":132.827,"body":"of the Mind Blend Podcast."},{"speaker":"Galen Low","startTime":132.827,"endTime":135.087,"body":"Karen is a project management"},{"speaker":"Galen Low","startTime":132.827,"endTime":135.087,"body":"professional with extensive"},{"speaker":"Galen Low","startTime":135.118,"endTime":138.467,"body":"agency and in-house experience"},{"speaker":"Galen Low","startTime":135.118,"endTime":138.467,"body":"in marketing, advertising,"},{"speaker":"Galen Low","startTime":138.487,"endTime":141.658,"body":"branding, website development,"},{"speaker":"Galen Low","startTime":138.487,"endTime":141.658,"body":"and application development."},{"speaker":"Galen Low","startTime":141.877,"endTime":145.257,"body":"Her career has spanned across"},{"speaker":"Galen Low","startTime":141.877,"endTime":145.257,"body":"the US, the UK, Hong Kong, and"},{"speaker":"Galen Low","startTime":145.258,"endTime":148.277,"body":"Japan, equipping her with the"},{"speaker":"Galen Low","startTime":145.258,"endTime":148.277,"body":"tools to thrive in varied work"},{"speaker":"Galen Low","startTime":148.278,"endTime":149.607,"body":"environments and cultures."},{"speaker":"Galen Low","startTime":149.897,"endTime":152.267,"body":"And she just happens to"},{"speaker":"Galen Low","startTime":149.897,"endTime":152.267,"body":"live at the intersection of"},{"speaker":"Galen Low","startTime":152.307,"endTime":155.077,"body":"remote work and in-person"},{"speaker":"Galen Low","startTime":152.307,"endTime":155.077,"body":"collaboration, with half her"},{"speaker":"Galen Low","startTime":155.077,"endTime":158.117,"body":"career spent working on-site"},{"speaker":"Galen Low","startTime":155.077,"endTime":158.117,"body":"creating digital experiences,"},{"speaker":"Galen Low","startTime":158.317,"endTime":161.227,"body":"and the other half planning"},{"speaker":"Galen Low","startTime":158.317,"endTime":161.227,"body":"in-person events as a fully"},{"speaker":"Galen Low","startTime":161.228,"endTime":162.658,"body":"remote fractional professional."},{"speaker":"Galen Low","startTime":162.857,"endTime":164.577,"body":"Karen, thanks so much for"},{"speaker":"Galen Low","startTime":162.857,"endTime":164.577,"body":"hanging out with me today."},{"speaker":"Karen Chong","startTime":164.807,"endTime":165.637,"body":"Hi, Galen."},{"speaker":"Karen Chong","startTime":165.637,"endTime":167.758,"body":"Thank you for having me, and"},{"speaker":"Karen Chong","startTime":165.637,"endTime":167.758,"body":"thank you for that intro."},{"speaker":"Galen Low","startTime":167.838,"endTime":169.608,"body":"I'm really excited"},{"speaker":"Galen Low","startTime":167.838,"endTime":169.608,"body":"about this because, you know,"},{"speaker":"Galen Low","startTime":169.608,"endTime":173.137,"body":"your journey has taken you"},{"speaker":"Galen Low","startTime":169.608,"endTime":173.137,"body":"from stateside to overseas to"},{"speaker":"Galen Low","startTime":173.147,"endTime":174.437,"body":"a number of other countries."},{"speaker":"Galen Low","startTime":174.438,"endTime":176.247,"body":"You've been in person,"},{"speaker":"Galen Low","startTime":174.438,"endTime":176.247,"body":"you've been remote."},{"speaker":"Galen Low","startTime":176.327,"endTime":179.297,"body":"I know that you have a"},{"speaker":"Galen Low","startTime":176.327,"endTime":179.297,"body":"sort of deep perspective on"},{"speaker":"Galen Low","startTime":179.307,"endTime":182.517,"body":"human collaboration and what"},{"speaker":"Galen Low","startTime":179.307,"endTime":182.517,"body":"leadership means and how"},{"speaker":"Galen Low","startTime":182.527,"endTime":185.357,"body":"we get work done that, you"},{"speaker":"Galen Low","startTime":182.527,"endTime":185.357,"body":"know, becomes more valuable"},{"speaker":"Galen Low","startTime":185.357,"endTime":186.398,"body":"than the sum of its parts."},{"speaker":"Galen Low","startTime":186.507,"endTime":189.577,"body":"And a lot of that is not"},{"speaker":"Galen Low","startTime":186.507,"endTime":189.577,"body":"just a volume, like, of work."},{"speaker":"Galen Low","startTime":189.647,"endTime":191.587,"body":"It's not just efficiency"},{"speaker":"Galen Low","startTime":189.647,"endTime":191.587,"body":"and productivity."},{"speaker":"Galen Low","startTime":191.587,"endTime":192.968,"body":"It's not just all the outputs."},{"speaker":"Galen Low","startTime":193.017,"endTime":197.037,"body":"A lot of it is about team and"},{"speaker":"Galen Low","startTime":193.017,"endTime":197.037,"body":"team culture and relationships,"},{"speaker":"Galen Low","startTime":197.127,"endTime":199.427,"body":"and I'm really excited to dive"},{"speaker":"Galen Low","startTime":197.127,"endTime":199.427,"body":"into just, you know, some of"},{"speaker":"Galen Low","startTime":199.427,"endTime":202.667,"body":"the things that maybe, you know,"},{"speaker":"Galen Low","startTime":199.427,"endTime":202.667,"body":"are working fine in the remote"},{"speaker":"Galen Low","startTime":202.667,"endTime":205.637,"body":"and hybrid work experience, but"},{"speaker":"Galen Low","startTime":202.667,"endTime":205.637,"body":"could be a little bit better if"},{"speaker":"Galen Low","startTime":205.637,"endTime":207.507,"body":"we were to kind of, you know,"},{"speaker":"Galen Low","startTime":205.637,"endTime":207.507,"body":"take that lens and turn it"},{"speaker":"Galen Low","startTime":207.517,"endTime":210.767,"body":"back around to what did we have"},{"speaker":"Galen Low","startTime":207.517,"endTime":210.767,"body":"when everything was in person,"},{"speaker":"Galen Low","startTime":210.827,"endTime":212.307,"body":"and how can we replicate that?"},{"speaker":"Galen Low","startTime":212.357,"endTime":214.887,"body":"You and I, we can go down"},{"speaker":"Galen Low","startTime":212.357,"endTime":214.887,"body":"some rabbit holes and some"},{"speaker":"Galen Low","startTime":214.887,"endTime":216.708,"body":"interesting tangents, and"},{"speaker":"Galen Low","startTime":214.887,"endTime":216.708,"body":"honestly, I hope that we do."},{"speaker":"Galen Low","startTime":217.317,"endTime":219.447,"body":"But just in case, here's"},{"speaker":"Galen Low","startTime":217.317,"endTime":219.447,"body":"a roadmap that I've"},{"speaker":"Galen Low","startTime":219.488,"endTime":220.537,"body":"planned out for us today."},{"speaker":"Galen Low","startTime":220.667,"endTime":222.627,"body":"So to start us off, I just"},{"speaker":"Galen Low","startTime":220.667,"endTime":222.627,"body":"wanted to set the stage by"},{"speaker":"Galen Low","startTime":222.688,"endTime":225.187,"body":"hitting you with, like, a spicy"},{"speaker":"Galen Low","startTime":222.688,"endTime":225.187,"body":"question that my listeners have"},{"speaker":"Galen Low","startTime":225.188,"endTime":227.497,"body":"been asking themselves in the"},{"speaker":"Galen Low","startTime":225.188,"endTime":227.497,"body":"back of their minds, but then"},{"speaker":"Galen Low","startTime":227.497,"endTime":229.768,"body":"I'd like to just unpack that"},{"speaker":"Galen Low","startTime":227.497,"endTime":229.768,"body":"and talk about three things."},{"speaker":"Galen Low","startTime":229.768,"endTime":232.447,"body":"Firstly, I wanted to talk"},{"speaker":"Galen Low","startTime":229.768,"endTime":232.447,"body":"about how you create culture"},{"speaker":"Galen Low","startTime":232.447,"endTime":235.107,"body":"with your remote teams and why"},{"speaker":"Galen Low","startTime":232.447,"endTime":235.107,"body":"it's important to you to build"},{"speaker":"Galen Low","startTime":235.117,"endTime":238.207,"body":"bridges between team members"},{"speaker":"Galen Low","startTime":235.117,"endTime":238.207,"body":"and foster learning so that"},{"speaker":"Galen Low","startTime":238.238,"endTime":239.747,"body":"people can get good work done."},{"speaker":"Galen Low","startTime":239.927,"endTime":241.708,"body":"Then I thought we could just"},{"speaker":"Galen Low","startTime":239.927,"endTime":241.708,"body":"look at some of the things"},{"speaker":"Galen Low","startTime":241.708,"endTime":244.298,"body":"that we've learned as leaders"},{"speaker":"Galen Low","startTime":241.708,"endTime":244.298,"body":"that we may have lost from the"},{"speaker":"Galen Low","startTime":244.298,"endTime":246.727,"body":"in-person experience and how"},{"speaker":"Galen Low","startTime":244.298,"endTime":246.727,"body":"we can infuse the same benefits"},{"speaker":"Galen Low","startTime":246.727,"endTime":248.117,"body":"into remote and hybrid teams."},{"speaker":"Galen Low","startTime":248.207,"endTime":250.337,"body":"And then lastly, I'd just"},{"speaker":"Galen Low","startTime":248.207,"endTime":250.337,"body":"like to lift the lid on"},{"speaker":"Galen Low","startTime":250.367,"endTime":253.147,"body":"how AI is changing remote"},{"speaker":"Galen Low","startTime":250.367,"endTime":253.147,"body":"collaboration and what"},{"speaker":"Galen Low","startTime":253.158,"endTime":256.208,"body":"you're doing to adjust your"},{"speaker":"Galen Low","startTime":253.158,"endTime":256.208,"body":"leadership approach accordingly."},{"speaker":"Galen Low","startTime":256.327,"endTime":257.057,"body":"How does that sound to you?"},{"speaker":"Karen Chong","startTime":257.422,"endTime":258.082,"body":"Sounds good."},{"speaker":"Karen Chong","startTime":258.252,"endTime":260.772,"body":"And I'm sure we'll go"},{"speaker":"Karen Chong","startTime":258.252,"endTime":260.772,"body":"into some rabbit holes"},{"speaker":"Karen Chong","startTime":260.772,"endTime":261.882,"body":"in our conversation."},{"speaker":"Galen Low","startTime":261.952,"endTime":262.732,"body":"I hope so."},{"speaker":"Karen Chong","startTime":262.772,"endTime":263.682,"body":"But we can manage."},{"speaker":"Galen Low","startTime":263.772,"endTime":263.952,"body":"Yeah."},{"speaker":"Galen Low","startTime":264.412,"endTime":266.761,"body":"Don't worry, listeners, we're"},{"speaker":"Galen Low","startTime":264.412,"endTime":266.761,"body":"not gonna just go on tirades."},{"speaker":"Galen Low","startTime":266.782,"endTime":269.791,"body":"But yes, I think there's lots"},{"speaker":"Galen Low","startTime":266.782,"endTime":269.791,"body":"of dimension to this as well,"},{"speaker":"Galen Low","startTime":269.902,"endTime":271.461,"body":"and we were talking in the"},{"speaker":"Galen Low","startTime":269.902,"endTime":271.461,"body":"green room, like, you know,"},{"speaker":"Galen Low","startTime":271.461,"endTime":273.602,"body":"I don't want this to be like,"},{"speaker":"Galen Low","startTime":271.461,"endTime":273.602,"body":"\"Oh, you know, remote work"},{"speaker":"Galen Low","startTime":273.602,"endTime":275.992,"body":"is better,\" or, \"In-person"},{"speaker":"Galen Low","startTime":273.602,"endTime":275.992,"body":"work is better.\" I just"},{"speaker":"Galen Low","startTime":275.992,"endTime":279.241,"body":"think that there are elements"},{"speaker":"Galen Low","startTime":275.992,"endTime":279.241,"body":"of the human collaboration"},{"speaker":"Galen Low","startTime":279.242,"endTime":282.031,"body":"experience that we haven't"},{"speaker":"Galen Low","startTime":279.242,"endTime":282.031,"body":"really thought too deeply"},{"speaker":"Galen Low","startTime":282.051,"endTime":285.001,"body":"about because we've been forced"},{"speaker":"Galen Low","startTime":282.051,"endTime":285.001,"body":"into these work situations."},{"speaker":"Galen Low","startTime":285.021,"endTime":286.642,"body":"You know, I know some"},{"speaker":"Galen Low","startTime":285.021,"endTime":286.642,"body":"professionals have been"},{"speaker":"Galen Low","startTime":286.642,"endTime":289.651,"body":"working remote for decades, but"},{"speaker":"Galen Low","startTime":286.642,"endTime":289.651,"body":"definitely after the pandemic,"},{"speaker":"Galen Low","startTime":289.651,"endTime":291.881,"body":"the COVID-19 pandemic, we"},{"speaker":"Galen Low","startTime":289.651,"endTime":291.881,"body":"were kind of forced into a"},{"speaker":"Galen Low","startTime":291.881,"endTime":295.032,"body":"mindset, you know, collectively,"},{"speaker":"Galen Low","startTime":291.881,"endTime":295.032,"body":"of remote and hybrid work,"},{"speaker":"Galen Low","startTime":295.142,"endTime":298.072,"body":"and now we've got this AI"},{"speaker":"Galen Low","startTime":295.142,"endTime":298.072,"body":"elephant in the room that's"},{"speaker":"Galen Low","startTime":298.081,"endTime":300.801,"body":"pushing us, you know, into"},{"speaker":"Galen Low","startTime":298.081,"endTime":300.801,"body":"productivity, into efficiency,"},{"speaker":"Galen Low","startTime":300.901,"endTime":301.881,"body":"and is that good enough?"},{"speaker":"Galen Low","startTime":301.912,"endTime":303.401,"body":"That's kind of where"},{"speaker":"Galen Low","startTime":301.912,"endTime":303.401,"body":"I wanna go with it."},{"speaker":"Galen Low","startTime":303.511,"endTime":305.821,"body":"But before I get ahead"},{"speaker":"Galen Low","startTime":303.511,"endTime":305.821,"body":"of myself, I just wanted"},{"speaker":"Galen Low","startTime":305.822,"endTime":308.011,"body":"to start us off with"},{"speaker":"Galen Low","startTime":305.822,"endTime":308.011,"body":"one big, hairy question."},{"speaker":"Galen Low","startTime":308.121,"endTime":309.242,"body":"I'll take a running start at it."},{"speaker":"Galen Low","startTime":309.381,"endTime":311.521,"body":"I've been seeing a lot of"},{"speaker":"Galen Low","startTime":309.381,"endTime":311.521,"body":"teams make the shift towards"},{"speaker":"Galen Low","startTime":311.531,"endTime":314.802,"body":"building, like, a truly"},{"speaker":"Galen Low","startTime":311.531,"endTime":314.802,"body":"remote-first organization."},{"speaker":"Galen Low","startTime":314.811,"endTime":316.911,"body":"They are hiring top talent"},{"speaker":"Galen Low","startTime":314.811,"endTime":316.911,"body":"from around the world."},{"speaker":"Galen Low","startTime":317.061,"endTime":318.512,"body":"They are working asynchronously."},{"speaker":"Galen Low","startTime":318.521,"endTime":320.872,"body":"They're having transparent"},{"speaker":"Galen Low","startTime":318.521,"endTime":320.872,"body":"conversations over Slack, and"},{"speaker":"Galen Low","startTime":320.872,"endTime":323.421,"body":"they're finding opportunities"},{"speaker":"Galen Low","startTime":320.872,"endTime":323.421,"body":"to bring in AI to fill in"},{"speaker":"Galen Low","startTime":323.422,"endTime":325.651,"body":"gaps as they go and keep"},{"speaker":"Galen Low","startTime":323.422,"endTime":325.651,"body":"themselves moving forward."},{"speaker":"But my question is this","startTime":325.761,"endTime":329.131,"body":"Has"},{"speaker":"But my question is this","startTime":325.761,"endTime":329.131,"body":"remote work communication tools"},{"speaker":"But my question is this","startTime":329.132,"endTime":331.892,"body":"like Slack and AI actually"},{"speaker":"But my question is this","startTime":329.132,"endTime":331.892,"body":"made project teams worse at"},{"speaker":"But my question is this","startTime":331.892,"endTime":334.711,"body":"collaborating as humans, even if"},{"speaker":"But my question is this","startTime":331.892,"endTime":334.711,"body":"they've made us more efficient?"},{"speaker":"Karen Chong","startTime":334.952,"endTime":337.481,"body":"So, like a"},{"speaker":"Karen Chong","startTime":334.952,"endTime":337.481,"body":"lot of the things that"},{"speaker":"Karen Chong","startTime":337.482,"endTime":340.402,"body":"you'll hear me say, it's"},{"speaker":"Karen Chong","startTime":337.482,"endTime":340.402,"body":"not so black and white."},{"speaker":"Karen Chong","startTime":340.482,"endTime":345.001,"body":"So if used properly, and I"},{"speaker":"Karen Chong","startTime":340.482,"endTime":345.001,"body":"explain what's properly, when"},{"speaker":"Karen Chong","startTime":345.001,"endTime":348.991,"body":"used properly, async and all"},{"speaker":"Karen Chong","startTime":345.001,"endTime":348.991,"body":"these digital communication"},{"speaker":"Karen Chong","startTime":348.991,"endTime":351.941,"body":"channels is perfect for,"},{"speaker":"Karen Chong","startTime":348.991,"endTime":351.941,"body":"let's say, you have a"},{"speaker":"Karen Chong","startTime":351.941,"endTime":355.681,"body":"client update that's gonna"},{"speaker":"Karen Chong","startTime":351.941,"endTime":355.681,"body":"completely change what people"},{"speaker":"Karen Chong","startTime":355.681,"endTime":357.031,"body":"are doing at this moment."},{"speaker":"Karen Chong","startTime":357.202,"endTime":361.326,"body":"A Slack message is good And it's"},{"speaker":"Karen Chong","startTime":357.202,"endTime":361.326,"body":"probably easier than going to"},{"speaker":"Karen Chong","startTime":361.476,"endTime":363.186,"body":"each person's desk telling them."},{"speaker":"Karen Chong","startTime":363.306,"endTime":367.646,"body":"And also it's good for"},{"speaker":"Karen Chong","startTime":363.306,"endTime":367.646,"body":"documentations and things"},{"speaker":"Karen Chong","startTime":367.646,"endTime":370.276,"body":"that are a little bit longer,"},{"speaker":"Karen Chong","startTime":367.646,"endTime":370.276,"body":"people don't need to react to"},{"speaker":"Karen Chong","startTime":370.276,"endTime":372.055,"body":"immediately, things like that."},{"speaker":"Karen Chong","startTime":372.146,"endTime":373.906,"body":"These communications are"},{"speaker":"Karen Chong","startTime":372.146,"endTime":373.906,"body":"great, and AI help us."},{"speaker":"Karen Chong","startTime":373.906,"endTime":378.636,"body":"Today I, I went to the office,"},{"speaker":"Karen Chong","startTime":373.906,"endTime":378.636,"body":"had a meeting, and I had three"},{"speaker":"Karen Chong","startTime":378.636,"endTime":379.756,"body":"sources of meeting notes."},{"speaker":"Karen Chong","startTime":380.015,"endTime":383.775,"body":"And of course, each one of"},{"speaker":"Karen Chong","startTime":380.015,"endTime":383.775,"body":"them have important points and"},{"speaker":"Karen Chong","startTime":383.826,"endTime":385.505,"body":"they can all be used as is."},{"speaker":"Karen Chong","startTime":385.685,"endTime":388.245,"body":"But because one is based"},{"speaker":"Karen Chong","startTime":385.685,"endTime":388.245,"body":"off of Miro, one is based"},{"speaker":"Karen Chong","startTime":388.246,"endTime":391.205,"body":"off of the recording, I do"},{"speaker":"Karen Chong","startTime":388.246,"endTime":391.205,"body":"want to take parts of it,"},{"speaker":"Karen Chong","startTime":391.225,"endTime":395.496,"body":"and AI helped me synchronize"},{"speaker":"Karen Chong","startTime":391.225,"endTime":395.496,"body":"them and synthesize into one"},{"speaker":"Karen Chong","startTime":395.535,"endTime":397.796,"body":"actionable note document."},{"speaker":"Karen Chong","startTime":398.035,"endTime":401.245,"body":"So it's great when it's used"},{"speaker":"Karen Chong","startTime":398.035,"endTime":401.245,"body":"with the team in mind, with the"},{"speaker":"Karen Chong","startTime":401.245,"endTime":403.666,"body":"people in mind, with the user"},{"speaker":"Karen Chong","startTime":401.245,"endTime":403.666,"body":"in mind, who's gonna be reading"},{"speaker":"Karen Chong","startTime":403.666,"endTime":404.946,"body":"this, what they need to do."},{"speaker":"Karen Chong","startTime":405.056,"endTime":410.085,"body":"But when it's used as a"},{"speaker":"Karen Chong","startTime":405.056,"endTime":410.085,"body":"replacement of decision-making,"},{"speaker":"Karen Chong","startTime":410.506,"endTime":414.856,"body":"maybe discussion or bouncing"},{"speaker":"Karen Chong","startTime":410.506,"endTime":414.856,"body":"ideas off but asynchronously,"},{"speaker":"Karen Chong","startTime":415.945,"endTime":418.655,"body":"then it makes it complicated."},{"speaker":"Karen Chong","startTime":418.685,"endTime":422.855,"body":"It adds work and we may seem"},{"speaker":"Karen Chong","startTime":418.685,"endTime":422.855,"body":"more efficient, but we have"},{"speaker":"Karen Chong","startTime":423.076,"endTime":425.865,"body":"to go back and redo it or it"},{"speaker":"Karen Chong","startTime":423.076,"endTime":425.865,"body":"creates confusion, so you have"},{"speaker":"Karen Chong","startTime":425.866,"endTime":429.246,"body":"to go back and… So it's a"},{"speaker":"Karen Chong","startTime":425.866,"endTime":429.246,"body":"tech debt in a different format."},{"speaker":"Galen Low","startTime":429.515,"endTime":431.646,"body":"I can relate to"},{"speaker":"Galen Low","startTime":429.515,"endTime":431.646,"body":"that idea that you know,"},{"speaker":"Galen Low","startTime":431.646,"endTime":433.706,"body":"you might have different"},{"speaker":"Galen Low","startTime":431.646,"endTime":433.706,"body":"sources of information."},{"speaker":"Galen Low","startTime":433.706,"endTime":436.036,"body":"You have, you know, your own"},{"speaker":"Galen Low","startTime":433.706,"endTime":436.036,"body":"notes, you have the AI note"},{"speaker":"Galen Low","startTime":436.046,"endTime":438.236,"body":"taker, you know, you have"},{"speaker":"Galen Low","startTime":436.046,"endTime":438.236,"body":"what's captured in Miro."},{"speaker":"Galen Low","startTime":438.425,"endTime":440.195,"body":"And it's funny 'cause"},{"speaker":"Galen Low","startTime":438.425,"endTime":440.195,"body":"where I work, like, we"},{"speaker":"Galen Low","startTime":440.196,"endTime":441.675,"body":"don't email, we Slack."},{"speaker":"Galen Low","startTime":441.705,"endTime":444.395,"body":"And then it creates this"},{"speaker":"Galen Low","startTime":441.705,"endTime":444.395,"body":"blur of like, is this a"},{"speaker":"Galen Low","startTime":444.406,"endTime":447.106,"body":"real time channel or is"},{"speaker":"Galen Low","startTime":444.406,"endTime":447.106,"body":"this a channel where I can"},{"speaker":"Galen Low","startTime":447.106,"endTime":448.095,"body":"pick it up in the morning?"},{"speaker":"Galen Low","startTime":448.195,"endTime":451.065,"body":"And you know, we've sort of"},{"speaker":"Galen Low","startTime":448.195,"endTime":451.065,"body":"organically landed on the idea"},{"speaker":"Galen Low","startTime":451.065,"endTime":453.605,"body":"that it's like, okay, we have"},{"speaker":"Galen Low","startTime":451.065,"endTime":453.605,"body":"these work behaviors that,"},{"speaker":"Galen Low","startTime":453.635,"endTime":456.825,"body":"you know, we've got teams"},{"speaker":"Galen Low","startTime":453.635,"endTime":456.825,"body":"that cross time zones and so"},{"speaker":"Galen Low","startTime":456.955,"endTime":458.886,"body":"immediate isn't always a thing."},{"speaker":"Galen Low","startTime":458.895,"endTime":460.906,"body":"We can't always necessarily"},{"speaker":"Galen Low","startTime":458.895,"endTime":460.906,"body":"just rely on, okay, it's their"},{"speaker":"Galen Low","startTime":460.906,"endTime":463.816,"body":"working hours, therefore they"},{"speaker":"Galen Low","startTime":460.906,"endTime":463.816,"body":"must be, you know, responsive."},{"speaker":"Galen Low","startTime":463.936,"endTime":466.215,"body":"And I personally don't want to"},{"speaker":"Galen Low","startTime":463.936,"endTime":466.215,"body":"be sort of up at 4:00 in the"},{"speaker":"Galen Low","startTime":466.215,"endTime":469.205,"body":"morning to be responsive, you"},{"speaker":"Galen Low","startTime":466.215,"endTime":469.205,"body":"know, to the team in Portugal."},{"speaker":"Galen Low","startTime":469.265,"endTime":471.905,"body":"So it's interesting this"},{"speaker":"Galen Low","startTime":469.265,"endTime":471.905,"body":"sort of blur on the channel,"},{"speaker":"Galen Low","startTime":471.915,"endTime":474.246,"body":"which is like, okay, well"},{"speaker":"Galen Low","startTime":471.915,"endTime":474.246,"body":"now we've got Slack messages"},{"speaker":"Galen Low","startTime":474.255,"endTime":476.655,"body":"that, you know, it could be"},{"speaker":"Galen Low","startTime":474.255,"endTime":476.655,"body":"one line or it could be, you"},{"speaker":"Galen Low","startTime":476.656,"endTime":478.126,"body":"know, as long as an email."},{"speaker":"Galen Low","startTime":478.205,"endTime":480.735,"body":"And then it could be like,"},{"speaker":"Galen Low","startTime":478.205,"endTime":480.735,"body":"\"Oh, and here's the notes, you"},{"speaker":"Galen Low","startTime":480.735,"endTime":483.066,"body":"know, from the meeting,\" and"},{"speaker":"Galen Low","startTime":480.735,"endTime":483.066,"body":"it's got this attachment and"},{"speaker":"Galen Low","startTime":483.165,"endTime":486.215,"body":"suddenly this like bite-sized"},{"speaker":"Galen Low","startTime":483.165,"endTime":486.215,"body":"channel, right, for instant"},{"speaker":"Galen Low","startTime":486.215,"endTime":489.435,"body":"messaging is actually, it"},{"speaker":"Galen Low","startTime":486.215,"endTime":489.435,"body":"doesn't mean that you're gonna"},{"speaker":"Galen Low","startTime":489.435,"endTime":490.876,"body":"get, you know, a short message."},{"speaker":"Galen Low","startTime":490.895,"endTime":493.185,"body":"It could be, that could"},{"speaker":"Galen Low","startTime":490.895,"endTime":493.185,"body":"be like two hours of work"},{"speaker":"Galen Low","startTime":493.196,"endTime":494.545,"body":"that just arrived in Slack."},{"speaker":"Galen Low","startTime":494.705,"endTime":497.145,"body":"I don't know if that's, you"},{"speaker":"Galen Low","startTime":494.705,"endTime":497.145,"body":"know, something that other teams"},{"speaker":"Galen Low","startTime":497.145,"endTime":500.126,"body":"feel or that you feel in your"},{"speaker":"Galen Low","startTime":497.145,"endTime":500.126,"body":"team, but I like that idea that"},{"speaker":"Galen Low","startTime":500.126,"endTime":502.335,"body":"you're saying of like, okay,"},{"speaker":"Galen Low","startTime":500.126,"endTime":502.335,"body":"well there is this sort of"},{"speaker":"Galen Low","startTime":502.336,"endTime":505.346,"body":"combining as well and curating"},{"speaker":"Galen Low","startTime":502.336,"endTime":505.346,"body":"and tailoring so that you can"},{"speaker":"Galen Low","startTime":505.346,"endTime":507.875,"body":"communicate that effectively"},{"speaker":"Galen Low","startTime":505.346,"endTime":507.875,"body":"to a team for its purpose"},{"speaker":"Galen Low","startTime":507.875,"endTime":509.866,"body":"rather than just being like,"},{"speaker":"Galen Low","startTime":507.875,"endTime":509.866,"body":"\"Hey, we have all this stuff."},{"speaker":"Galen Low","startTime":509.905,"endTime":511.055,"body":"I'll just dump it into Slack."},{"speaker":"Galen Low","startTime":511.086,"endTime":513.135,"body":"Everyone will have to read it"},{"speaker":"Galen Low","startTime":511.086,"endTime":513.135,"body":"and then we'll have to figure"},{"speaker":"Galen Low","startTime":513.135,"endTime":513.865,"body":"out what to do about it.\""},{"speaker":"Karen Chong","startTime":514.026,"endTime":516.695,"body":"Yeah, 'cause if"},{"speaker":"Karen Chong","startTime":514.026,"endTime":516.695,"body":"you think about it, Slack and"},{"speaker":"Karen Chong","startTime":516.845,"endTime":521.4,"body":"team messages, it's really"},{"speaker":"Karen Chong","startTime":516.845,"endTime":521.4,"body":"just like a messaging platform."},{"speaker":"Karen Chong","startTime":521.569,"endTime":525.71,"body":"I've seen teams use it as a"},{"speaker":"Karen Chong","startTime":521.569,"endTime":525.71,"body":"project management platform,"},{"speaker":"Karen Chong","startTime":525.71,"endTime":528.76,"body":"and I wouldn't say it worked"},{"speaker":"Karen Chong","startTime":525.71,"endTime":528.76,"body":"the smoothest, but if you think"},{"speaker":"Karen Chong","startTime":528.76,"endTime":531.47,"body":"about it, it's like having a"},{"speaker":"Karen Chong","startTime":528.76,"endTime":531.47,"body":"hallway chat when you're in"},{"speaker":"Karen Chong","startTime":531.47,"endTime":535.179,"body":"person, or think about the"},{"speaker":"Karen Chong","startTime":531.47,"endTime":535.179,"body":"text messages you use with"},{"speaker":"Karen Chong","startTime":535.179,"endTime":536.399,"body":"your friends and family."},{"speaker":"Karen Chong","startTime":536.599,"endTime":539.089,"body":"Would you take that as"},{"speaker":"Karen Chong","startTime":542.0,"endTime":544.27,"body":"Say, if you ask for advice,"},{"speaker":"Karen Chong","startTime":542.0,"endTime":544.27,"body":"you… Would you use that as"},{"speaker":"Karen Chong","startTime":544.29,"endTime":547.72,"body":"in-person, face-to-face, or even"},{"speaker":"Karen Chong","startTime":544.29,"endTime":547.72,"body":"over the phone conversation?"},{"speaker":"Karen Chong","startTime":547.99,"endTime":550.23,"body":"Would you just take"},{"speaker":"Karen Chong","startTime":547.99,"endTime":550.23,"body":"that and replace it?"},{"speaker":"Karen Chong","startTime":550.439,"endTime":551.21,"body":"No, right?"},{"speaker":"Karen Chong","startTime":551.229,"endTime":553.689,"body":"So if you have serious"},{"speaker":"Karen Chong","startTime":551.229,"endTime":553.689,"body":"discussion or you have"},{"speaker":"Karen Chong","startTime":553.689,"endTime":556.01,"body":"long things that people"},{"speaker":"Karen Chong","startTime":553.689,"endTime":556.01,"body":"need to read, it doesn't"},{"speaker":"Karen Chong","startTime":556.01,"endTime":556.98,"body":"even show the whole thing."},{"speaker":"Karen Chong","startTime":557.3,"endTime":557.4,"body":"Right."},{"speaker":"Karen Chong","startTime":557.89,"endTime":560.92,"body":"If you're reading on your phone,"},{"speaker":"Karen Chong","startTime":557.89,"endTime":560.92,"body":"or even on, on your computer,"},{"speaker":"Karen Chong","startTime":560.95,"endTime":562.41,"body":"it collapses it for you."},{"speaker":"Karen Chong","startTime":562.659,"endTime":566.459,"body":"You diminish the value of"},{"speaker":"Karen Chong","startTime":562.659,"endTime":566.459,"body":"whatever you put in there."},{"speaker":"Karen Chong","startTime":566.839,"endTime":568.469,"body":"So why not use it"},{"speaker":"Karen Chong","startTime":566.839,"endTime":568.469,"body":"for that purpose?"},{"speaker":"Karen Chong","startTime":568.72,"endTime":573.309,"body":"Draw attention, reminders,"},{"speaker":"Karen Chong","startTime":568.72,"endTime":573.309,"body":"link people to where they"},{"speaker":"Karen Chong","startTime":573.309,"endTime":575.45,"body":"can have more information"},{"speaker":"Karen Chong","startTime":573.309,"endTime":575.45,"body":"should they choose to."},{"speaker":"Galen Low","startTime":576.0,"endTime":578.239,"body":"And so would you"},{"speaker":"Galen Low","startTime":576.0,"endTime":578.239,"body":"say that for you, the Slack and"},{"speaker":"Galen Low","startTime":578.239,"endTime":581.279,"body":"Teams, that is your side of desk"},{"speaker":"Galen Low","startTime":578.239,"endTime":581.279,"body":"conversation, that's what you"},{"speaker":"Galen Low","startTime":581.28,"endTime":583.729,"body":"use it for, and then anything"},{"speaker":"Galen Low","startTime":581.28,"endTime":583.729,"body":"else, you're kind of like"},{"speaker":"Galen Low","startTime":583.73,"endTime":586.399,"body":"linking it away so that it's"},{"speaker":"Galen Low","startTime":583.73,"endTime":586.399,"body":"not like, \"Hi, good morning."},{"speaker":"Galen Low","startTime":586.41,"endTime":588.949,"body":"Here's 400 pages of"},{"speaker":"Galen Low","startTime":586.41,"endTime":588.949,"body":"documentation for you to read\"?"},{"speaker":"Karen Chong","startTime":589.16,"endTime":591.369,"body":"Yeah, like"},{"speaker":"Karen Chong","startTime":589.16,"endTime":591.369,"body":"my… I try to limit my"},{"speaker":"Karen Chong","startTime":591.539,"endTime":593.109,"body":"messages to like this."},{"speaker":"Karen Chong","startTime":593.359,"endTime":595.969,"body":"I know on audio we"},{"speaker":"Karen Chong","startTime":593.359,"endTime":595.969,"body":"can't show it, but it's"},{"speaker":"Karen Chong","startTime":595.969,"endTime":599.259,"body":"about- … five centimeters"},{"speaker":"Karen Chong","startTime":595.969,"endTime":599.259,"body":"long on computer screen."},{"speaker":"Karen Chong","startTime":600.099,"endTime":600.649,"body":"On your screen."},{"speaker":"Karen Chong","startTime":600.649,"endTime":603.959,"body":"Because I know, I know I"},{"speaker":"Karen Chong","startTime":600.649,"endTime":603.959,"body":"skim, and I know it… Not"},{"speaker":"Karen Chong","startTime":603.959,"endTime":604.999,"body":"everything is gonna get across."},{"speaker":"Karen Chong","startTime":605.009,"endTime":608.26,"body":"So I make an effort to make"},{"speaker":"Karen Chong","startTime":605.009,"endTime":608.26,"body":"the important points stand"},{"speaker":"Karen Chong","startTime":608.26,"endTime":611.639,"body":"out, and I do not ever write"},{"speaker":"Karen Chong","startTime":608.26,"endTime":611.639,"body":"a paragraph in there unless"},{"speaker":"Karen Chong","startTime":611.81,"endTime":613.809,"body":"I need something that's"},{"speaker":"Karen Chong","startTime":611.81,"endTime":613.809,"body":"paraphrased, here's what the"},{"speaker":"Karen Chong","startTime":613.819,"endTime":615.859,"body":"client said as is type thing."},{"speaker":"Karen Chong","startTime":616.069,"endTime":618.27,"body":"I use it very much like"},{"speaker":"Karen Chong","startTime":616.069,"endTime":618.27,"body":"a messaging channel."},{"speaker":"Karen Chong","startTime":618.34,"endTime":619.729,"body":"It's never for documentation."},{"speaker":"Karen Chong","startTime":619.809,"endTime":621.409,"body":"It's never to store files."},{"speaker":"Karen Chong","startTime":621.619,"endTime":623.979,"body":"It's really just to bring"},{"speaker":"Karen Chong","startTime":621.619,"endTime":623.979,"body":"it to attention, bring it in"},{"speaker":"Karen Chong","startTime":623.98,"endTime":626.179,"body":"front of people, highlight"},{"speaker":"Karen Chong","startTime":623.98,"endTime":626.179,"body":"it, bring it back up."},{"speaker":"Galen Low","startTime":626.309,"endTime":628.199,"body":"Is that something you"},{"speaker":"Galen Low","startTime":626.309,"endTime":628.199,"body":"cascade to your team as well?"},{"speaker":"Galen Low","startTime":628.2,"endTime":630.089,"body":"And you're like, \"Listen,"},{"speaker":"Galen Low","startTime":628.2,"endTime":630.089,"body":"I'm gonna put masking tape"},{"speaker":"Galen Low","startTime":630.09,"endTime":632.069,"body":"on your screen, and that's"},{"speaker":"Galen Low","startTime":630.09,"endTime":632.069,"body":"the, like, maximum length-"},{"speaker":"Galen Low","startTime":632.069,"endTime":633.249,"body":"of a Slack message, please."},{"speaker":"Galen Low","startTime":633.289,"endTime":633.599,"body":"Thank you."},{"speaker":"Galen Low","startTime":633.599,"endTime":634.679,"body":"This is our team culture.\""},{"speaker":"Karen Chong","startTime":634.95,"endTime":637.169,"body":"The team is"},{"speaker":"Karen Chong","startTime":634.95,"endTime":637.169,"body":"pretty okay, 'cause the"},{"speaker":"Karen Chong","startTime":637.219,"endTime":640.999,"body":"company I work at, Ab"},{"speaker":"Karen Chong","startTime":637.219,"endTime":640.999,"body":"academy, we are remote first."},{"speaker":"Karen Chong","startTime":641.069,"endTime":644.519,"body":"So there are a few people in"},{"speaker":"Karen Chong","startTime":641.069,"endTime":644.519,"body":"London, but the rest of the team"},{"speaker":"Karen Chong","startTime":644.59,"endTime":646.639,"body":"is everywhere, in all continent."},{"speaker":"Karen Chong","startTime":646.879,"endTime":650.139,"body":"So we are pretty good at"},{"speaker":"Karen Chong","startTime":646.879,"endTime":650.139,"body":"using Slack as just, like,"},{"speaker":"Karen Chong","startTime":650.309,"endTime":652.989,"body":"messaging, bringing people's"},{"speaker":"Karen Chong","startTime":650.309,"endTime":652.989,"body":"attention to, \"Hey, can"},{"speaker":"Karen Chong","startTime":652.989,"endTime":654.98,"body":"you look at this in Miro?\""},{"speaker":"Karen Chong","startTime":655.189,"endTime":658.969,"body":"And just… And because it's"},{"speaker":"Karen Chong","startTime":655.189,"endTime":658.969,"body":"not instant anyway, me in"},{"speaker":"Karen Chong","startTime":658.969,"endTime":661.279,"body":"Australia, it's never real time."},{"speaker":"Karen Chong","startTime":661.289,"endTime":661.319,"body":"Right."},{"speaker":"Karen Chong","startTime":661.319,"endTime":661.529,"body":"Yes."},{"speaker":"Karen Chong","startTime":661.529,"endTime":664.459,"body":"So it's very much, I share"},{"speaker":"Karen Chong","startTime":661.529,"endTime":664.459,"body":"this document with you,"},{"speaker":"Karen Chong","startTime":664.459,"endTime":665.6,"body":"blah, blah, blah, blah, blah."},{"speaker":"Karen Chong","startTime":665.649,"endTime":668.26,"body":"Or like, I wanna set up"},{"speaker":"Karen Chong","startTime":665.649,"endTime":668.26,"body":"meeting with you at this time."},{"speaker":"Karen Chong","startTime":668.32,"endTime":668.919,"body":"Can you make it?"},{"speaker":"Karen Chong","startTime":668.96,"endTime":670.669,"body":"Like, this type"},{"speaker":"Karen Chong","startTime":668.96,"endTime":670.669,"body":"of quick one-off."},{"speaker":"Galen Low","startTime":670.77,"endTime":673.079,"body":"I love that idea"},{"speaker":"Galen Low","startTime":670.77,"endTime":673.079,"body":"that, like, even in person, that"},{"speaker":"Galen Low","startTime":673.079,"endTime":675.4,"body":"would never be like that I'm"},{"speaker":"Galen Low","startTime":673.079,"endTime":675.4,"body":"gonna come over to your desk"},{"speaker":"Galen Low","startTime":675.429,"endTime":677.39,"body":"and talk at you conversation."},{"speaker":"Galen Low","startTime":677.499,"endTime":678.409,"body":"You would never overlap."},{"speaker":"Karen Chong","startTime":678.57,"endTime":680.839,"body":"But yeah, you"},{"speaker":"Karen Chong","startTime":678.57,"endTime":680.839,"body":"wouldn't go there, expect to get"},{"speaker":"Karen Chong","startTime":680.869,"endTime":683.749,"body":"an hour of this person's time"},{"speaker":"Karen Chong","startTime":680.869,"endTime":683.749,"body":"just showing up at the desk."},{"speaker":"Karen Chong","startTime":683.759,"endTime":686.97,"body":"So it applies to messengers"},{"speaker":"Karen Chong","startTime":683.759,"endTime":686.97,"body":"too, like, can't expect"},{"speaker":"Karen Chong","startTime":686.97,"endTime":688.259,"body":"them to read two pages."},{"speaker":"Galen Low","startTime":688.57,"endTime":691.64,"body":"We had so many"},{"speaker":"Galen Low","startTime":688.57,"endTime":691.64,"body":"decades of refining in-person"},{"speaker":"Galen Low","startTime":691.64,"endTime":692.599,"body":"work experience, right?"},{"speaker":"Galen Low","startTime":692.609,"endTime":694.54,"body":"And like, what is appropriate,"},{"speaker":"Galen Low","startTime":692.609,"endTime":694.54,"body":"and what's the etiquette,"},{"speaker":"Galen Low","startTime":694.54,"endTime":696.64,"body":"and, like, how long is too"},{"speaker":"Galen Low","startTime":694.54,"endTime":696.64,"body":"long to linger in front of"},{"speaker":"Galen Low","startTime":696.64,"endTime":698.189,"body":"someone's desk when they're"},{"speaker":"Galen Low","startTime":696.64,"endTime":698.189,"body":"clearly, you know, trying"},{"speaker":"Galen Low","startTime":698.189,"endTime":699.899,"body":"to put their headphones back"},{"speaker":"Galen Low","startTime":698.189,"endTime":699.899,"body":"in and continue to work."},{"speaker":"Galen Low","startTime":699.899,"endTime":702.449,"body":"And like, you know, there's all"},{"speaker":"Galen Low","startTime":699.899,"endTime":702.449,"body":"these things, and I like that,"},{"speaker":"Galen Low","startTime":702.52,"endTime":704.15,"body":"you know, you are establishing"},{"speaker":"Galen Low","startTime":702.52,"endTime":704.15,"body":"this with your team."},{"speaker":"Galen Low","startTime":704.219,"endTime":706.49,"body":"Like, here are the, like,"},{"speaker":"Galen Low","startTime":704.219,"endTime":706.49,"body":"digital asynchronous norms."},{"speaker":"Galen Low","startTime":706.685,"endTime":709.126,"body":"You know, don't expect it to"},{"speaker":"Galen Low","startTime":706.685,"endTime":709.126,"body":"be like, \"Hey, good morning."},{"speaker":"Galen Low","startTime":709.195,"endTime":711.316,"body":"How are you doing?\" And then"},{"speaker":"Galen Low","startTime":709.195,"endTime":711.316,"body":"get an instant response from"},{"speaker":"Galen Low","startTime":711.316,"endTime":713.465,"body":"Australia when it's, like,"},{"speaker":"Galen Low","startTime":711.316,"endTime":713.465,"body":"2:00 in the morning for them."},{"speaker":"Galen Low","startTime":713.506,"endTime":715.106,"body":"But also your, your"},{"speaker":"Galen Low","startTime":713.506,"endTime":715.106,"body":"communications are gonna"},{"speaker":"Galen Low","startTime":715.106,"endTime":716.766,"body":"be different, but can"},{"speaker":"Galen Low","startTime":715.106,"endTime":716.766,"body":"still be brief, because I"},{"speaker":"Galen Low","startTime":716.766,"endTime":718.046,"body":"think that is a temptation."},{"speaker":"Galen Low","startTime":718.195,"endTime":719.586,"body":"I wanted to go back to"},{"speaker":"Galen Low","startTime":718.195,"endTime":719.586,"body":"something that you said."},{"speaker":"Galen Low","startTime":719.596,"endTime":722.106,"body":"You said, you know, you have"},{"speaker":"Galen Low","startTime":719.596,"endTime":722.106,"body":"these different AI tools"},{"speaker":"Galen Low","startTime":722.106,"endTime":725.255,"body":"capturing and gathering for you,"},{"speaker":"Galen Low","startTime":722.106,"endTime":725.255,"body":"but you are taking the time to"},{"speaker":"Galen Low","startTime":725.385,"endTime":728.136,"body":"merge and sort of distill them."},{"speaker":"Galen Low","startTime":728.286,"endTime":730.295,"body":"And, you know, I, I know I'd"},{"speaker":"Galen Low","startTime":728.286,"endTime":730.295,"body":"asked you the question, I was"},{"speaker":"Galen Low","startTime":730.295,"endTime":733.136,"body":"like, you know, are we being so"},{"speaker":"Galen Low","startTime":730.295,"endTime":733.136,"body":"efficient that we're actually"},{"speaker":"Galen Low","startTime":733.136,"endTime":735.075,"body":"getting bad at collaboration?"},{"speaker":"Galen Low","startTime":735.195,"endTime":737.615,"body":"And some people might hear"},{"speaker":"Galen Low","startTime":735.195,"endTime":737.615,"body":"that and say, \"Well, was it"},{"speaker":"Galen Low","startTime":737.655,"endTime":740.406,"body":"efficient what Karen just"},{"speaker":"Galen Low","startTime":737.655,"endTime":740.406,"body":"did?\" Taking, you know, these"},{"speaker":"Galen Low","startTime":740.425,"endTime":744.025,"body":"outputs and then, you know,"},{"speaker":"Galen Low","startTime":740.425,"endTime":744.025,"body":"like crafting them into a thing."},{"speaker":"Galen Low","startTime":744.145,"endTime":747.826,"body":"Like, what is the value there"},{"speaker":"Galen Low","startTime":744.145,"endTime":747.826,"body":"that you get from that extra"},{"speaker":"Galen Low","startTime":747.846,"endTime":750.495,"body":"step of not just dumping"},{"speaker":"Galen Low","startTime":747.846,"endTime":750.495,"body":"documentation and sending"},{"speaker":"Galen Low","startTime":750.495,"endTime":753.345,"body":"that short message on Slack"},{"speaker":"Galen Low","startTime":750.495,"endTime":753.345,"body":"to be like, \"Here's those 14"},{"speaker":"Galen Low","startTime":753.355,"endTime":755.545,"body":"documents from that meeting,\""},{"speaker":"Galen Low","startTime":753.355,"endTime":755.545,"body":"and then have the link."},{"speaker":"Galen Low","startTime":755.585,"endTime":758.525,"body":"Like, what is the value of"},{"speaker":"Galen Low","startTime":755.585,"endTime":758.525,"body":"you sort of combining them?"},{"speaker":"Karen Chong","startTime":758.875,"endTime":761.935,"body":"So what the"},{"speaker":"Karen Chong","startTime":758.875,"endTime":761.935,"body":"recording captured is only"},{"speaker":"Karen Chong","startTime":761.935,"endTime":763.796,"body":"what people verbally said."},{"speaker":"Karen Chong","startTime":763.905,"endTime":766.396,"body":"What Miro captured was the"},{"speaker":"Karen Chong","startTime":763.905,"endTime":766.396,"body":"sticky notes that they put"},{"speaker":"Karen Chong","startTime":766.396,"endTime":768.495,"body":"on the Miro board when we"},{"speaker":"Karen Chong","startTime":766.396,"endTime":768.495,"body":"were doing the exercise."},{"speaker":"Karen Chong","startTime":768.515,"endTime":769.735,"body":"So not everything was said."},{"speaker":"Karen Chong","startTime":769.855,"endTime":772.516,"body":"Not every sticky was"},{"speaker":"Karen Chong","startTime":769.855,"endTime":772.516,"body":"verbally explained."},{"speaker":"Karen Chong","startTime":772.616,"endTime":776.925,"body":"So Miro has Miro side of"},{"speaker":"Karen Chong","startTime":772.616,"endTime":776.925,"body":"understanding, and the"},{"speaker":"Karen Chong","startTime":776.925,"endTime":779.525,"body":"transcript has the transcript"},{"speaker":"Karen Chong","startTime":776.925,"endTime":779.525,"body":"side of understanding."},{"speaker":"Karen Chong","startTime":779.565,"endTime":781.755,"body":"The summary from the"},{"speaker":"Karen Chong","startTime":779.565,"endTime":781.755,"body":"transcript summarized"},{"speaker":"Karen Chong","startTime":781.755,"endTime":782.906,"body":"what people verbally said."},{"speaker":"Karen Chong","startTime":782.925,"endTime":785.695,"body":"So because you have all this"},{"speaker":"Karen Chong","startTime":782.925,"endTime":785.695,"body":"information and because us,"},{"speaker":"Karen Chong","startTime":785.695,"endTime":788.995,"body":"the human, were in the room,"},{"speaker":"Karen Chong","startTime":785.695,"endTime":788.995,"body":"so the humans were the only one"},{"speaker":"Karen Chong","startTime":788.995,"endTime":790.865,"body":"who h-heard both, who saw both."},{"speaker":"Karen Chong","startTime":791.145,"endTime":794.656,"body":"So if I'm documenting that,"},{"speaker":"Karen Chong","startTime":791.145,"endTime":794.656,"body":"I should try to give the"},{"speaker":"Karen Chong","startTime":794.656,"endTime":797.536,"body":"documentation as much of the"},{"speaker":"Karen Chong","startTime":794.656,"endTime":797.536,"body":"understanding as possible"},{"speaker":"Karen Chong","startTime":797.695,"endTime":801.185,"body":"and help people make sense of"},{"speaker":"Karen Chong","startTime":797.695,"endTime":801.185,"body":"it when someone picks it up."},{"speaker":"Karen Chong","startTime":801.235,"endTime":804.376,"body":"And let's say we are doing the"},{"speaker":"Karen Chong","startTime":801.235,"endTime":804.376,"body":"next workshop with this client."},{"speaker":"Karen Chong","startTime":804.535,"endTime":806.165,"body":"We said these didn't"},{"speaker":"Karen Chong","startTime":804.535,"endTime":806.165,"body":"work too well."},{"speaker":"Karen Chong","startTime":806.315,"endTime":807.435,"body":"Some of it was just that."},{"speaker":"Karen Chong","startTime":807.445,"endTime":808.976,"body":"Some of this was in the sticky."},{"speaker":"Karen Chong","startTime":809.125,"endTime":812.635,"body":"With this combined and with"},{"speaker":"Karen Chong","startTime":809.125,"endTime":812.635,"body":"AI, it's a lot easier to know"},{"speaker":"Karen Chong","startTime":812.685,"endTime":816.605,"body":"for the third workshop that"},{"speaker":"Karen Chong","startTime":812.685,"endTime":816.605,"body":"we're designing, we probably"},{"speaker":"Karen Chong","startTime":816.616,"endTime":819.006,"body":"shouldn't repeat the things"},{"speaker":"Karen Chong","startTime":816.616,"endTime":819.006,"body":"that they said, \"Oh, I wish"},{"speaker":"Karen Chong","startTime":819.006,"endTime":820.035,"body":"this could have been better.\""},{"speaker":"Karen Chong","startTime":820.135,"endTime":823.115,"body":"So by doing that, because I"},{"speaker":"Karen Chong","startTime":820.135,"endTime":823.115,"body":"was in the room, I know both"},{"speaker":"Karen Chong","startTime":823.116,"endTime":826.835,"body":"of these are important, and if"},{"speaker":"Karen Chong","startTime":823.116,"endTime":826.835,"body":"I have two separate documents,"},{"speaker":"Karen Chong","startTime":826.835,"endTime":827.806,"body":"that's not useful either."},{"speaker":"Karen Chong","startTime":827.835,"endTime":830.846,"body":"No one's gonna take the"},{"speaker":"Karen Chong","startTime":827.835,"endTime":830.846,"body":"time to read If half of them"},{"speaker":"Galen Low","startTime":831.096,"endTime":831.806,"body":"Oh, I like that."},{"speaker":"Galen Low","startTime":831.806,"endTime":833.826,"body":"They'll need to stitch"},{"speaker":"Galen Low","startTime":831.806,"endTime":833.826,"body":"it together anyways."},{"speaker":"Galen Low","startTime":833.876,"endTime":836.576,"body":"And it's something we take"},{"speaker":"Galen Low","startTime":833.876,"endTime":836.576,"body":"for granted because in person"},{"speaker":"Galen Low","startTime":836.736,"endTime":840.516,"body":"it's one experience, but"},{"speaker":"Galen Low","startTime":836.736,"endTime":840.516,"body":"so when you're going to do"},{"speaker":"Galen Low","startTime":840.516,"endTime":842.765,"body":"it virtually or in a hybrid"},{"speaker":"Galen Low","startTime":840.516,"endTime":842.765,"body":"situation, like, there's"},{"speaker":"Galen Low","startTime":842.765,"endTime":844.196,"body":"layers of the experience."},{"speaker":"Galen Low","startTime":844.466,"endTime":846.035,"body":"In my head I'm like, oh"},{"speaker":"Galen Low","startTime":844.466,"endTime":846.035,"body":"my gosh, what we need"},{"speaker":"Galen Low","startTime":846.036,"endTime":848.776,"body":"next is, like, a sort of"},{"speaker":"Galen Low","startTime":846.036,"endTime":848.776,"body":"facial expression capture."},{"speaker":"Galen Low","startTime":848.935,"endTime":850.066,"body":"Then you can merge that all in."},{"speaker":"Galen Low","startTime":850.066,"endTime":851.966,"body":"You can be like, \"Someone"},{"speaker":"Galen Low","startTime":850.066,"endTime":851.966,"body":"wrote this sticky note,"},{"speaker":"Galen Low","startTime":851.976,"endTime":854.265,"body":"they put it on the board, we"},{"speaker":"Galen Low","startTime":851.976,"endTime":854.265,"body":"talked about it for a bit, and"},{"speaker":"Galen Low","startTime":854.265,"endTime":855.495,"body":"then Jerry made this face.\""},{"speaker":"Karen Chong","startTime":857.505,"endTime":859.046,"body":"Like"},{"speaker":"Karen Chong","startTime":857.505,"endTime":859.046,"body":"insert sentiment."},{"speaker":"Karen Chong","startTime":860.185,"endTime":861.665,"body":"I'm not surprised that's coming."},{"speaker":"Karen Chong","startTime":861.785,"endTime":865.175,"body":"I was thinking about where"},{"speaker":"Karen Chong","startTime":861.785,"endTime":865.175,"body":"we are a year ago and today."},{"speaker":"Karen Chong","startTime":865.535,"endTime":868.826,"body":"I remember a year ago there"},{"speaker":"Karen Chong","startTime":865.535,"endTime":868.826,"body":"was a workshop, there were"},{"speaker":"Karen Chong","startTime":868.836,"endTime":873.745,"body":"physical Post-It notes, and"},{"speaker":"Karen Chong","startTime":868.836,"endTime":873.745,"body":"the facilitator was trying to"},{"speaker":"Karen Chong","startTime":873.746,"endTime":877.816,"body":"figure out what's the easiest"},{"speaker":"Karen Chong","startTime":873.746,"endTime":877.816,"body":"way to transfer those digitally."},{"speaker":"Karen Chong","startTime":877.945,"endTime":880.025,"body":"That technology was"},{"speaker":"Karen Chong","startTime":877.945,"endTime":880.025,"body":"not readily available."},{"speaker":"Karen Chong","startTime":880.066,"endTime":882.785,"body":"He could do it by plugging"},{"speaker":"Karen Chong","startTime":880.066,"endTime":882.785,"body":"in a few things, but now"},{"speaker":"Karen Chong","startTime":882.785,"endTime":884.296,"body":"we can do it in one place."},{"speaker":"Galen Low","startTime":884.335,"endTime":884.815,"body":"Yes."},{"speaker":"Galen Low","startTime":884.866,"endTime":887.055,"body":"It almost doesn't make sense"},{"speaker":"Galen Low","startTime":884.866,"endTime":887.055,"body":"to use actual sticky notes"},{"speaker":"Galen Low","startTime":887.055,"endTime":888.306,"body":"anymore because of that."},{"speaker":"Karen Chong","startTime":888.575,"endTime":890.395,"body":"I have a"},{"speaker":"Karen Chong","startTime":888.575,"endTime":890.395,"body":"point about that, but I'm"},{"speaker":"Karen Chong","startTime":890.425,"endTime":891.305,"body":"sure we'll cover that."},{"speaker":"Galen Low","startTime":892.325,"endTime":892.555,"body":"Okay."},{"speaker":"Karen Chong","startTime":893.035,"endTime":893.285,"body":"Yeah."},{"speaker":"Galen Low","startTime":893.285,"endTime":895.226,"body":"Mental note,"},{"speaker":"Galen Low","startTime":893.285,"endTime":895.226,"body":"return to sticky note things."},{"speaker":"Galen Low","startTime":895.315,"endTime":897.325,"body":"But you're right, yeah,"},{"speaker":"Galen Low","startTime":895.315,"endTime":897.325,"body":"like how many times have our"},{"speaker":"Galen Low","startTime":897.325,"endTime":899.726,"body":"listeners rolled up the butcher"},{"speaker":"Galen Low","startTime":897.325,"endTime":899.726,"body":"paper full of sticky notes"},{"speaker":"Galen Low","startTime":899.726,"endTime":901.735,"body":"hoping that they're all gonna"},{"speaker":"Galen Low","startTime":899.726,"endTime":901.735,"body":"stay together, you know, get"},{"speaker":"Galen Low","startTime":901.745,"endTime":904.445,"body":"back to the office, unroll"},{"speaker":"Galen Low","startTime":901.745,"endTime":904.445,"body":"it, take a picture of them,"},{"speaker":"Galen Low","startTime":904.555,"endTime":905.926,"body":"painstakingly transcribe it."},{"speaker":"Galen Low","startTime":905.926,"endTime":909.185,"body":"Like, it's like, you know, that"},{"speaker":"Galen Low","startTime":905.926,"endTime":909.185,"body":"was happening anyways, and I"},{"speaker":"Galen Low","startTime":909.185,"endTime":910.815,"body":"think what you're saying is"},{"speaker":"Galen Low","startTime":909.185,"endTime":910.815,"body":"really interesting, just like,"},{"speaker":"Galen Low","startTime":910.815,"endTime":914.646,"body":"okay, well now we don't have"},{"speaker":"Galen Low","startTime":910.815,"endTime":914.646,"body":"to do that, but also they are"},{"speaker":"Galen Low","startTime":914.646,"endTime":917.836,"body":"different layers of information"},{"speaker":"Galen Low","startTime":914.646,"endTime":917.836,"body":"that we need to merge so"},{"speaker":"Galen Low","startTime":917.836,"endTime":920.855,"body":"that we have an accurate"},{"speaker":"Galen Low","startTime":917.836,"endTime":920.855,"body":"document of what happened."},{"speaker":"Galen Low","startTime":921.005,"endTime":923.575,"body":"And that thing you said, no"},{"speaker":"Galen Low","startTime":921.005,"endTime":923.575,"body":"one's gonna do that themselves"},{"speaker":"Galen Low","startTime":923.575,"endTime":926.036,"body":"and go like, \"Well, I guess"},{"speaker":"Galen Low","startTime":923.575,"endTime":926.036,"body":"I'll look at the Miro output"},{"speaker":"Galen Low","startTime":926.086,"endTime":929.216,"body":"and then the transcript and then"},{"speaker":"Galen Low","startTime":926.086,"endTime":929.216,"body":"read through those, you know,"},{"speaker":"Galen Low","startTime":929.216,"endTime":932.876,"body":"w- like with one on either side"},{"speaker":"Galen Low","startTime":929.216,"endTime":932.876,"body":"of my screen and you know, try"},{"speaker":"Galen Low","startTime":932.876,"endTime":933.975,"body":"and figure out what happened.\""},{"speaker":"Galen Low","startTime":934.106,"endTime":936.416,"body":"Part of the value is"},{"speaker":"Galen Low","startTime":934.106,"endTime":936.416,"body":"synthesizing it for the team so"},{"speaker":"Galen Low","startTime":936.416,"endTime":939.796,"body":"they can keep being productive,"},{"speaker":"Galen Low","startTime":936.416,"endTime":939.796,"body":"but also so that there's like"},{"speaker":"Galen Low","startTime":939.796,"endTime":942.626,"body":"a, a record of alignment, not"},{"speaker":"Galen Low","startTime":939.796,"endTime":942.626,"body":"just what was on the board,"},{"speaker":"Galen Low","startTime":942.636,"endTime":945.675,"body":"not just what was said, but,"},{"speaker":"Galen Low","startTime":942.636,"endTime":945.675,"body":"you know, both combined so that"},{"speaker":"Galen Low","startTime":945.676,"endTime":946.766,"body":"that becomes a source of truth."},{"speaker":"Galen Low","startTime":946.836,"endTime":947.976,"body":"That makes a lot of sense to me."},{"speaker":"Karen Chong","startTime":948.106,"endTime":948.506,"body":"Yeah."},{"speaker":"Karen Chong","startTime":948.515,"endTime":952.106,"body":"And the important thing is"},{"speaker":"Karen Chong","startTime":948.515,"endTime":952.106,"body":"think about what I and the"},{"speaker":"Karen Chong","startTime":952.106,"endTime":955.675,"body":"other team members will want"},{"speaker":"Karen Chong","startTime":952.106,"endTime":955.675,"body":"to use this document for."},{"speaker":"Karen Chong","startTime":955.836,"endTime":958.426,"body":"Because let's say it's"},{"speaker":"Karen Chong","startTime":955.836,"endTime":958.426,"body":"summarized beautifully."},{"speaker":"Karen Chong","startTime":958.716,"endTime":961.105,"body":"It's a chapter in a book."},{"speaker":"Karen Chong","startTime":961.596,"endTime":963.056,"body":"But what does it mean"},{"speaker":"Karen Chong","startTime":961.596,"endTime":963.056,"body":"for the next one?"},{"speaker":"Karen Chong","startTime":963.236,"endTime":963.916,"body":"What was good?"},{"speaker":"Karen Chong","startTime":963.916,"endTime":964.576,"body":"What was bad?"},{"speaker":"Karen Chong","startTime":964.746,"endTime":967.536,"body":"What the client"},{"speaker":"Karen Chong","startTime":964.746,"endTime":967.536,"body":"wish would happen?"},{"speaker":"Karen Chong","startTime":967.666,"endTime":970.106,"body":"Like, so I asked it"},{"speaker":"Karen Chong","startTime":967.666,"endTime":970.106,"body":"to break it down into,"},{"speaker":"Karen Chong","startTime":970.116,"endTime":971.226,"body":"like, keep this format."},{"speaker":"Karen Chong","startTime":971.376,"endTime":972.896,"body":"There are other tools"},{"speaker":"Karen Chong","startTime":971.376,"endTime":972.896,"body":"that help me do that."},{"speaker":"Karen Chong","startTime":972.896,"endTime":975.536,"body":"I didn't have to go through"},{"speaker":"Karen Chong","startTime":972.896,"endTime":975.536,"body":"it and tell it, but the"},{"speaker":"Karen Chong","startTime":975.536,"endTime":978.786,"body":"important thing is make it"},{"speaker":"Karen Chong","startTime":975.536,"endTime":978.786,"body":"easy for people to read and"},{"speaker":"Karen Chong","startTime":978.826,"endTime":981.906,"body":"get the information that will"},{"speaker":"Karen Chong","startTime":978.826,"endTime":981.906,"body":"be useful for their work."},{"speaker":"Galen Low","startTime":982.076,"endTime":984.216,"body":"I actually really"},{"speaker":"Galen Low","startTime":982.076,"endTime":984.216,"body":"like the idea, even though"},{"speaker":"Galen Low","startTime":984.216,"endTime":987.616,"body":"this isn't exclusive to"},{"speaker":"Galen Low","startTime":984.216,"endTime":987.616,"body":"remote or hybrid or in person,"},{"speaker":"Galen Low","startTime":987.626,"endTime":990.576,"body":"but I love that idea of not"},{"speaker":"Galen Low","startTime":987.626,"endTime":990.576,"body":"just capture, but, like, the"},{"speaker":"Galen Low","startTime":990.576,"endTime":992.996,"body":"insight of, like, here's what"},{"speaker":"Galen Low","startTime":990.576,"endTime":992.996,"body":"we can do better next time."},{"speaker":"Galen Low","startTime":993.086,"endTime":995.006,"body":"Instead of putting that"},{"speaker":"Galen Low","startTime":993.086,"endTime":995.006,"body":"at the beginning of the"},{"speaker":"Galen Low","startTime":995.006,"endTime":997.176,"body":"next time you're planning"},{"speaker":"Galen Low","startTime":995.006,"endTime":997.176,"body":"it, it's the feedback."},{"speaker":"Galen Low","startTime":997.176,"endTime":999.896,"body":"It's the end of that process"},{"speaker":"Galen Low","startTime":997.176,"endTime":999.896,"body":"so that you have it there"},{"speaker":"Galen Low","startTime":999.896,"endTime":1002.546,"body":"on record and people can be"},{"speaker":"Galen Low","startTime":999.896,"endTime":1002.546,"body":"thinking about it already."},{"speaker":"Galen Low","startTime":1002.616,"endTime":1004.696,"body":"And what I like about it in the"},{"speaker":"Galen Low","startTime":1002.616,"endTime":1004.696,"body":"context of this conversation"},{"speaker":"Galen Low","startTime":1004.696,"endTime":1008.466,"body":"is that it drives and continues"},{"speaker":"Galen Low","startTime":1004.696,"endTime":1008.466,"body":"to elevate the way we work"},{"speaker":"Galen Low","startTime":1008.556,"endTime":1010.626,"body":"remotely or in a hybrid context."},{"speaker":"Galen Low","startTime":1010.726,"endTime":1013.016,"body":"You know, everything from,"},{"speaker":"Galen Low","startTime":1010.726,"endTime":1013.016,"body":"yeah, next time we gotta, you"},{"speaker":"Galen Low","startTime":1013.016,"endTime":1015.896,"body":"know, get a better microphone"},{"speaker":"Galen Low","startTime":1013.016,"endTime":1015.896,"body":"that isn't so directional,"},{"speaker":"Galen Low","startTime":1015.896,"endTime":1017.576,"body":"or next time, you know,"},{"speaker":"Galen Low","startTime":1015.896,"endTime":1017.576,"body":"we should have people's"},{"speaker":"Galen Low","startTime":1017.576,"endTime":1018.866,"body":"cameras on or what have you."},{"speaker":"Galen Low","startTime":1019.026,"endTime":1020.266,"body":"And I know it's not"},{"speaker":"Galen Low","startTime":1019.026,"endTime":1020.266,"body":"necessarily the feedback"},{"speaker":"Galen Low","startTime":1020.266,"endTime":1024.246,"body":"you're talking about, but I"},{"speaker":"Galen Low","startTime":1020.266,"endTime":1024.246,"body":"find that we're so satisfied."},{"speaker":"Galen Low","startTime":1024.446,"endTime":1026.806,"body":"We're like, it's almost"},{"speaker":"Galen Low","startTime":1024.446,"endTime":1026.806,"body":"like an accepted this is"},{"speaker":"Galen Low","startTime":1026.806,"endTime":1027.946,"body":"the standard of remote work."},{"speaker":"Galen Low","startTime":1027.946,"endTime":1030.046,"body":"We're always gonna"},{"speaker":"Galen Low","startTime":1027.946,"endTime":1030.046,"body":"spend two minutes trying"},{"speaker":"Galen Low","startTime":1030.046,"endTime":1031.006,"body":"to fix the camera."},{"speaker":"Galen Low","startTime":1031.126,"endTime":1033.166,"body":"We're always gonna have"},{"speaker":"Galen Low","startTime":1031.126,"endTime":1033.166,"body":"somebody who's hard to hear."},{"speaker":"Galen Low","startTime":1033.215,"endTime":1034.586,"body":"We're always gonna, you"},{"speaker":"Galen Low","startTime":1033.215,"endTime":1034.586,"body":"know, and it's just this"},{"speaker":"Galen Low","startTime":1034.596,"endTime":1035.606,"body":"compromise, and that's fine."},{"speaker":"Galen Low","startTime":1035.606,"endTime":1036.736,"body":"It's always gonna be that way."},{"speaker":"Galen Low","startTime":1036.916,"endTime":1037.576,"body":"But I think you're right."},{"speaker":"Galen Low","startTime":1037.576,"endTime":1040.026,"body":"I think this is, like, something"},{"speaker":"Galen Low","startTime":1037.576,"endTime":1040.026,"body":"that's evolving really fast,"},{"speaker":"Galen Low","startTime":1040.136,"endTime":1042.796,"body":"and we don't need to just, like,"},{"speaker":"Galen Low","startTime":1040.136,"endTime":1042.796,"body":"accept that this is the way it"},{"speaker":"Galen Low","startTime":1042.796,"endTime":1045.175,"body":"is, that it's imperfect, and"},{"speaker":"Galen Low","startTime":1042.796,"endTime":1045.175,"body":"like, gosh, I wish we could"},{"speaker":"Galen Low","startTime":1045.176,"endTime":1046.436,"body":"all just be in person again."},{"speaker":"Galen Low","startTime":1046.636,"endTime":1047.806,"body":"Those days are done, right?"},{"speaker":"Galen Low","startTime":1048.056,"endTime":1049.706,"body":"Like, businesses have moved"},{"speaker":"Galen Low","startTime":1048.056,"endTime":1049.706,"body":"on, transformation has"},{"speaker":"Galen Low","startTime":1049.706,"endTime":1052.476,"body":"happened, you know, and"},{"speaker":"Galen Low","startTime":1049.706,"endTime":1052.476,"body":"I think it can be better."},{"speaker":"Galen Low","startTime":1052.486,"endTime":1054.856,"body":"And I think that's what I love"},{"speaker":"Galen Low","startTime":1052.486,"endTime":1054.856,"body":"hearing from you as you're"},{"speaker":"Galen Low","startTime":1054.866,"endTime":1058.276,"body":"talking is that, like, this"},{"speaker":"Galen Low","startTime":1054.866,"endTime":1058.276,"body":"deliberate, intentional way"},{"speaker":"Galen Low","startTime":1058.316,"endTime":1061.246,"body":"of making the collaboration"},{"speaker":"Galen Low","startTime":1058.316,"endTime":1061.246,"body":"experience better, whether it's"},{"speaker":"Galen Low","startTime":1061.256,"endTime":1064.126,"body":"in person or hybrid or remote,"},{"speaker":"Galen Low","startTime":1061.256,"endTime":1064.126,"body":"and always be fixated on that."},{"speaker":"Galen Low","startTime":1064.196,"endTime":1067.526,"body":"Because ultimately, it"},{"speaker":"Galen Low","startTime":1064.196,"endTime":1067.526,"body":"shouldn't be this compromise"},{"speaker":"Galen Low","startTime":1067.526,"endTime":1069.686,"body":"or this sacrifice to be"},{"speaker":"Galen Low","startTime":1067.526,"endTime":1069.686,"body":"like, \"Yeah, work is pain.\""},{"speaker":"Galen Low","startTime":1070.256,"endTime":1071.706,"body":"It should be something"},{"speaker":"Galen Low","startTime":1070.256,"endTime":1071.706,"body":"that can improve."},{"speaker":"Karen Chong","startTime":1072.756,"endTime":1075.796,"body":"And being"},{"speaker":"Karen Chong","startTime":1072.756,"endTime":1075.796,"body":"intentional is valuable in"},{"speaker":"Karen Chong","startTime":1075.806,"endTime":1079.186,"body":"an in-person, hybrid, or"},{"speaker":"Karen Chong","startTime":1075.806,"endTime":1079.186,"body":"remote environment anyway."},{"speaker":"Karen Chong","startTime":1079.245,"endTime":1082.736,"body":"But because we're increasingly"},{"speaker":"Karen Chong","startTime":1079.245,"endTime":1082.736,"body":"getting remote, increasingly"},{"speaker":"Karen Chong","startTime":1082.856,"endTime":1087.326,"body":"hybrid, being intentional has"},{"speaker":"Karen Chong","startTime":1082.856,"endTime":1087.326,"body":"become a lot more important."},{"speaker":"Karen Chong","startTime":1087.886,"endTime":1093.136,"body":"And in the in-person world,"},{"speaker":"Karen Chong","startTime":1087.886,"endTime":1093.136,"body":"you have the accidental organic"},{"speaker":"Karen Chong","startTime":1093.136,"endTime":1097.466,"body":"moments that you can share"},{"speaker":"Karen Chong","startTime":1093.136,"endTime":1097.466,"body":"information, update each other,"},{"speaker":"Karen Chong","startTime":1097.736,"endTime":1101.156,"body":"you know, chit-chat, or you were"},{"speaker":"Karen Chong","startTime":1097.736,"endTime":1101.156,"body":"going somewhere, but someone"},{"speaker":"Karen Chong","startTime":1101.156,"endTime":1103.716,"body":"tell you, \"Oh, I forgot to"},{"speaker":"Karen Chong","startTime":1101.156,"endTime":1103.716,"body":"tell you this at the meeting.\""},{"speaker":"Karen Chong","startTime":1104.026,"endTime":1106.106,"body":"Those types of things,"},{"speaker":"Karen Chong","startTime":1104.026,"endTime":1106.106,"body":"they don't happen anymore"},{"speaker":"Karen Chong","startTime":1106.236,"endTime":1107.496,"body":"in a remote or hybrid."},{"speaker":"Karen Chong","startTime":1107.696,"endTime":1110.236,"body":"So you have to intentionally"},{"speaker":"Karen Chong","startTime":1107.696,"endTime":1110.236,"body":"build in moments so that"},{"speaker":"Karen Chong","startTime":1110.246,"endTime":1111.516,"body":"you can gather feedback."},{"speaker":"Galen Low","startTime":1111.806,"endTime":1112.326,"body":"I like that."},{"speaker":"Galen Low","startTime":1112.406,"endTime":1115.216,"body":"I actually wonder if we can go"},{"speaker":"Galen Low","startTime":1112.406,"endTime":1115.216,"body":"there because, you know, some"},{"speaker":"Galen Low","startTime":1115.216,"endTime":1117.326,"body":"of the things that I've been"},{"speaker":"Galen Low","startTime":1115.216,"endTime":1117.326,"body":"thinking about, that we've been"},{"speaker":"Galen Low","startTime":1117.326,"endTime":1120.516,"body":"talking about are just like,"},{"speaker":"Galen Low","startTime":1117.326,"endTime":1120.516,"body":"you know, there are some things"},{"speaker":"Galen Low","startTime":1120.526,"endTime":1123.496,"body":"that do only happen in person."},{"speaker":"Galen Low","startTime":1123.766,"endTime":1127.056,"body":"And so maybe I'd ask you, like,"},{"speaker":"Galen Low","startTime":1123.766,"endTime":1127.056,"body":"what do you think remote-first"},{"speaker":"Galen Low","startTime":1127.066,"endTime":1129.566,"body":"project professionals are"},{"speaker":"Galen Low","startTime":1127.066,"endTime":1129.566,"body":"kind of missing today that"},{"speaker":"Galen Low","startTime":1129.706,"endTime":1132.896,"body":"previous generations absorbed"},{"speaker":"Galen Low","startTime":1129.706,"endTime":1132.896,"body":"and benefited from almost"},{"speaker":"Galen Low","startTime":1132.916,"endTime":1135.576,"body":"by accident when teams"},{"speaker":"Galen Low","startTime":1132.916,"endTime":1135.576,"body":"were, like, all co-located?"},{"speaker":"Karen Chong","startTime":1135.886,"endTime":1138.526,"body":"So the first"},{"speaker":"Karen Chong","startTime":1135.886,"endTime":1138.526,"body":"thing that came to mind is the"},{"speaker":"Karen Chong","startTime":1138.536,"endTime":1142.786,"body":"organic opportunity to build"},{"speaker":"Karen Chong","startTime":1138.536,"endTime":1142.786,"body":"rapport and relationships."},{"speaker":"Galen Low","startTime":1142.816,"endTime":1143.496,"body":"Ah."},{"speaker":"Karen Chong","startTime":1143.556,"endTime":1146.246,"body":"Because it"},{"speaker":"Karen Chong","startTime":1143.556,"endTime":1146.246,"body":"doesn't happen unless you"},{"speaker":"Karen Chong","startTime":1146.276,"endTime":1148.416,"body":"set up something, unless"},{"speaker":"Karen Chong","startTime":1146.276,"endTime":1148.416,"body":"you send someone a message."},{"speaker":"Karen Chong","startTime":1148.636,"endTime":1149.586,"body":"That doesn't happen."},{"speaker":"Karen Chong","startTime":1149.846,"endTime":1153.716,"body":"So the people who have"},{"speaker":"Karen Chong","startTime":1149.846,"endTime":1153.716,"body":"been remote, they have"},{"speaker":"Karen Chong","startTime":1153.716,"endTime":1157.906,"body":"been optimizing for their"},{"speaker":"Karen Chong","startTime":1153.716,"endTime":1157.906,"body":"independence, so they develop"},{"speaker":"Karen Chong","startTime":1157.906,"endTime":1161.756,"body":"a skill to be self-sufficient"},{"speaker":"Karen Chong","startTime":1157.906,"endTime":1161.756,"body":"and to keep up with the team, to"},{"speaker":"Karen Chong","startTime":1161.946,"endTime":1165.206,"body":"not need a whole lot of guidance"},{"speaker":"Karen Chong","startTime":1161.946,"endTime":1165.206,"body":"or, like, develop a habit to"},{"speaker":"Karen Chong","startTime":1165.506,"endTime":1170.076,"body":"clarify everything they need"},{"speaker":"Karen Chong","startTime":1165.506,"endTime":1170.076,"body":"to know, so their output aligns"},{"speaker":"Karen Chong","startTime":1170.116,"endTime":1171.356,"body":"with what the project needs."},{"speaker":"Karen Chong","startTime":1171.576,"endTime":1174.886,"body":"But as more of us are remote"},{"speaker":"Karen Chong","startTime":1171.576,"endTime":1174.886,"body":"and there's more hybrid"},{"speaker":"Karen Chong","startTime":1174.886,"endTime":1179.436,"body":"team situations, we need to"},{"speaker":"Karen Chong","startTime":1174.886,"endTime":1179.436,"body":"optimize for collaboration."},{"speaker":"Karen Chong","startTime":1179.776,"endTime":1183.898,"body":"So just because you are"},{"speaker":"Karen Chong","startTime":1179.776,"endTime":1183.898,"body":"self-sufficient- Doesn't mean"},{"speaker":"Karen Chong","startTime":1183.908,"endTime":1189.028,"body":"everyone is marching towards"},{"speaker":"Karen Chong","startTime":1183.908,"endTime":1189.028,"body":"the right thing and designing"},{"speaker":"Karen Chong","startTime":1189.028,"endTime":1190.108,"body":"for the right problems."},{"speaker":"Karen Chong","startTime":1190.568,"endTime":1193.248,"body":"The biggest part there"},{"speaker":"Karen Chong","startTime":1190.568,"endTime":1193.248,"body":"is the opportunity"},{"speaker":"Karen Chong","startTime":1193.298,"endTime":1194.038,"body":"that they're missing."},{"speaker":"Karen Chong","startTime":1194.318,"endTime":1197.758,"body":"They're missing out on that,"},{"speaker":"Karen Chong","startTime":1194.318,"endTime":1197.758,"body":"and also the… Let's say, if"},{"speaker":"Karen Chong","startTime":1197.808,"endTime":1200.618,"body":"you're in an office together,"},{"speaker":"Karen Chong","startTime":1197.808,"endTime":1200.618,"body":"you may be walking to the"},{"speaker":"Karen Chong","startTime":1200.628,"endTime":1204.858,"body":"same train station after work,"},{"speaker":"Karen Chong","startTime":1200.628,"endTime":1204.858,"body":"you may happen to go to lunch"},{"speaker":"Karen Chong","startTime":1204.858,"endTime":1209.248,"body":"together, and you don't get the"},{"speaker":"Karen Chong","startTime":1204.858,"endTime":1209.248,"body":"casual moments, and you miss"},{"speaker":"Karen Chong","startTime":1209.248,"endTime":1212.738,"body":"out on the opportunity, the"},{"speaker":"Karen Chong","startTime":1209.248,"endTime":1212.738,"body":"organic accident opportunity"},{"speaker":"Karen Chong","startTime":1212.748,"endTime":1216.268,"body":"to build trust, because trust"},{"speaker":"Karen Chong","startTime":1212.748,"endTime":1216.268,"body":"in relationship is built"},{"speaker":"Karen Chong","startTime":1216.268,"endTime":1218.468,"body":"upon shared experience to me."},{"speaker":"Karen Chong","startTime":1218.618,"endTime":1221.148,"body":"So if you have, you know,"},{"speaker":"Karen Chong","startTime":1218.618,"endTime":1221.148,"body":"sit through a client meeting"},{"speaker":"Karen Chong","startTime":1221.198,"endTime":1224.588,"body":"together, or if you've been"},{"speaker":"Karen Chong","startTime":1221.198,"endTime":1224.588,"body":"to an offsite together, or"},{"speaker":"Karen Chong","startTime":1224.588,"endTime":1227.478,"body":"you got stuck in a traffic-"},{"speaker":"Karen Chong","startTime":1224.588,"endTime":1227.478,"body":"Mm … together on this"},{"speaker":"Karen Chong","startTime":1227.568,"endTime":1230.398,"body":"bus- … or the bus broke down-"},{"speaker":"Karen Chong","startTime":1227.568,"endTime":1230.398,"body":"Right … or anything like that,"},{"speaker":"Karen Chong","startTime":1230.488,"endTime":1233.698,"body":"it doesn't happen organically"},{"speaker":"Karen Chong","startTime":1230.488,"endTime":1233.698,"body":"when you're not together."},{"speaker":"Galen Low","startTime":1233.928,"endTime":1234.418,"body":"I like that."},{"speaker":"Galen Low","startTime":1234.418,"endTime":1237.198,"body":"I, You know, my friend Kendall"},{"speaker":"Galen Low","startTime":1234.418,"endTime":1237.198,"body":"he had this notion of, like,"},{"speaker":"Galen Low","startTime":1237.278,"endTime":1240.018,"body":"serendipity as one of the"},{"speaker":"Galen Low","startTime":1237.278,"endTime":1240.018,"body":"things that, you know, we"},{"speaker":"Galen Low","startTime":1240.018,"endTime":1241.748,"body":"miss, and I think this is kind"},{"speaker":"Galen Low","startTime":1240.018,"endTime":1241.748,"body":"of what we're talking about."},{"speaker":"Galen Low","startTime":1241.878,"endTime":1243.428,"body":"You know, can we unpack"},{"speaker":"Galen Low","startTime":1241.878,"endTime":1243.428,"body":"that a little bit?"},{"speaker":"Galen Low","startTime":1243.428,"endTime":1245.858,"body":"Because rapport is such"},{"speaker":"Galen Low","startTime":1243.428,"endTime":1245.858,"body":"an interesting thing."},{"speaker":"Galen Low","startTime":1245.908,"endTime":1248.268,"body":"I hear what you say about,"},{"speaker":"Galen Low","startTime":1245.908,"endTime":1248.268,"body":"like, the, you know, there are"},{"speaker":"Galen Low","startTime":1248.298,"endTime":1251.348,"body":"remote professionals, and it's"},{"speaker":"Galen Low","startTime":1248.298,"endTime":1251.348,"body":"valued to be heads down and"},{"speaker":"Galen Low","startTime":1251.348,"endTime":1254.578,"body":"independent and very productive"},{"speaker":"Galen Low","startTime":1251.348,"endTime":1254.578,"body":"and just, you know, get what"},{"speaker":"Galen Low","startTime":1254.578,"endTime":1256.178,"body":"I need and do the thing."},{"speaker":"Galen Low","startTime":1256.338,"endTime":1259.028,"body":"How do we introduce, you"},{"speaker":"Galen Low","startTime":1256.338,"endTime":1259.028,"body":"know, this rapport-building"},{"speaker":"Galen Low","startTime":1259.028,"endTime":1262.238,"body":"opportunities or the"},{"speaker":"Galen Low","startTime":1259.028,"endTime":1262.238,"body":"serendipity into the remote"},{"speaker":"Galen Low","startTime":1262.238,"endTime":1265.308,"body":"experience without, you know,"},{"speaker":"Galen Low","startTime":1262.238,"endTime":1265.308,"body":"scheduling a Zoom call to be"},{"speaker":"Galen Low","startTime":1265.308,"endTime":1267.298,"body":"like, \"Can we pretend we're"},{"speaker":"Galen Low","startTime":1265.308,"endTime":1267.298,"body":"stuck in traffic together?\""},{"speaker":"Karen Chong","startTime":1268.888,"endTime":1270.158,"body":"Well,"},{"speaker":"Karen Chong","startTime":1268.888,"endTime":1270.158,"body":"that'd be a fun game to"},{"speaker":"Karen Chong","startTime":1270.158,"endTime":1271.188,"body":"play for my next one."},{"speaker":"Galen Low","startTime":1271.828,"endTime":1273.458,"body":"Yeah, actually,"},{"speaker":"Galen Low","startTime":1271.828,"endTime":1273.458,"body":"maybe we should do that."},{"speaker":"Karen Chong","startTime":1273.458,"endTime":1277.048,"body":"Because I mentioned"},{"speaker":"Karen Chong","startTime":1273.458,"endTime":1277.048,"body":"building these opportunities,"},{"speaker":"Karen Chong","startTime":1277.178,"endTime":1281.218,"body":"these intentional moments"},{"speaker":"Karen Chong","startTime":1277.178,"endTime":1281.218,"body":"to create rapport or just"},{"speaker":"Karen Chong","startTime":1281.218,"endTime":1284.098,"body":"to tap in on the things"},{"speaker":"Karen Chong","startTime":1281.218,"endTime":1284.098,"body":"that you don't always read"},{"speaker":"Karen Chong","startTime":1284.108,"endTime":1285.408,"body":"from the Slack message."},{"speaker":"Karen Chong","startTime":1285.428,"endTime":1288.908,"body":"So something that my company"},{"speaker":"Karen Chong","startTime":1285.428,"endTime":1288.908,"body":"does in the beginning of"},{"speaker":"Karen Chong","startTime":1288.908,"endTime":1292.128,"body":"meetings, whether it's with"},{"speaker":"Karen Chong","startTime":1288.908,"endTime":1292.128,"body":"client or internal, we do"},{"speaker":"Karen Chong","startTime":1292.138,"endTime":1294.808,"body":"intentionally check in,"},{"speaker":"Karen Chong","startTime":1292.138,"endTime":1294.808,"body":"and the check-in is not"},{"speaker":"Karen Chong","startTime":1294.808,"endTime":1296.068,"body":"just for the formality."},{"speaker":"Karen Chong","startTime":1296.278,"endTime":1300.198,"body":"We are really interested in"},{"speaker":"Karen Chong","startTime":1296.278,"endTime":1300.198,"body":"how the person's trip was, how"},{"speaker":"Karen Chong","startTime":1300.198,"endTime":1305.148,"body":"was yesterday's workshop, how"},{"speaker":"Karen Chong","startTime":1300.198,"endTime":1305.148,"body":"the weather is affecting them."},{"speaker":"Karen Chong","startTime":1305.478,"endTime":1307.388,"body":"So building intentional moments."},{"speaker":"Karen Chong","startTime":1307.388,"endTime":1308.978,"body":"And so- sometimes it's a game."},{"speaker":"Karen Chong","startTime":1309.098,"endTime":1313.528,"body":"Like, oh, what's the most"},{"speaker":"Karen Chong","startTime":1309.098,"endTime":1313.528,"body":"important life-changing"},{"speaker":"Karen Chong","startTime":1313.567,"endTime":1315.737,"body":"object right in front"},{"speaker":"Karen Chong","startTime":1313.567,"endTime":1315.737,"body":"of you type thing."},{"speaker":"Karen Chong","startTime":1316.028,"endTime":1319.688,"body":"So it may not seem relevant to"},{"speaker":"Karen Chong","startTime":1316.028,"endTime":1319.688,"body":"the project, but you get to know"},{"speaker":"Karen Chong","startTime":1319.708,"endTime":1320.807,"body":"the person a little bit more."},{"speaker":"Karen Chong","startTime":1320.878,"endTime":1323.148,"body":"And if you know the person a"},{"speaker":"Karen Chong","startTime":1320.878,"endTime":1323.148,"body":"little bit more, let's say,"},{"speaker":"Karen Chong","startTime":1323.328,"endTime":1327.288,"body":"from these conversations, I"},{"speaker":"Karen Chong","startTime":1323.328,"endTime":1327.288,"body":"got to know that my client"},{"speaker":"Karen Chong","startTime":1327.507,"endTime":1332.137,"body":"has a pet and loves… She's"},{"speaker":"Karen Chong","startTime":1327.507,"endTime":1332.137,"body":"a foodie, so that helps me"},{"speaker":"Karen Chong","startTime":1332.348,"endTime":1337.566,"body":"use other side conversations"},{"speaker":"Karen Chong","startTime":1332.348,"endTime":1337.566,"body":"with her to Just be more a"},{"speaker":"Karen Chong","startTime":1337.876,"endTime":1341.736,"body":"person to her, so I'm not just"},{"speaker":"Karen Chong","startTime":1337.876,"endTime":1341.736,"body":"the project leader to her."},{"speaker":"Galen Low","startTime":1341.736,"endTime":1342.296,"body":"I like that."},{"speaker":"Galen Low","startTime":1342.296,"endTime":1344.576,"body":"I like that it's, like,"},{"speaker":"Galen Low","startTime":1342.296,"endTime":1344.576,"body":"creating a shared experience"},{"speaker":"Galen Low","startTime":1344.576,"endTime":1346.796,"body":"within the context of,"},{"speaker":"Galen Low","startTime":1344.576,"endTime":1346.796,"body":"like, a scheduled meeting."},{"speaker":"Galen Low","startTime":1346.886,"endTime":1348.106,"body":"I'm a huge fan of"},{"speaker":"Galen Low","startTime":1346.886,"endTime":1348.106,"body":"that, by the way."},{"speaker":"Galen Low","startTime":1348.106,"endTime":1349.946,"body":"Like, I think small"},{"speaker":"Galen Low","startTime":1348.106,"endTime":1349.946,"body":"talk is real talk."},{"speaker":"Galen Low","startTime":1350.026,"endTime":1353.176,"body":"I do think it sort of builds"},{"speaker":"Galen Low","startTime":1350.026,"endTime":1353.176,"body":"that rapport and relationship."},{"speaker":"Galen Low","startTime":1353.286,"endTime":1354.746,"body":"And let me, I was gonna"},{"speaker":"Galen Low","startTime":1353.286,"endTime":1354.746,"body":"go there, but let me"},{"speaker":"Galen Low","startTime":1354.746,"endTime":1355.556,"body":"ask you this, actually."},{"speaker":"Galen Low","startTime":1355.556,"endTime":1358.386,"body":"So, like, what does that"},{"speaker":"Galen Low","startTime":1355.556,"endTime":1358.386,"body":"rapport translate into"},{"speaker":"Galen Low","startTime":1358.756,"endTime":1360.206,"body":"once you establish it?"},{"speaker":"Galen Low","startTime":1360.206,"endTime":1363.016,"body":"Like, why is it worth"},{"speaker":"Galen Low","startTime":1360.206,"endTime":1363.016,"body":"building it, and then maybe"},{"speaker":"Galen Low","startTime":1363.016,"endTime":1367.046,"body":"especially in a remote or"},{"speaker":"Galen Low","startTime":1363.016,"endTime":1367.046,"body":"hybrid sort of context?"},{"speaker":"Karen Chong","startTime":1367.716,"endTime":1370.186,"body":"So if you"},{"speaker":"Karen Chong","startTime":1367.716,"endTime":1370.186,"body":"think about it, would you be"},{"speaker":"Karen Chong","startTime":1370.186,"endTime":1374.666,"body":"comfortable telling people, \"I"},{"speaker":"Karen Chong","startTime":1370.186,"endTime":1374.666,"body":"had a fight with my family,\""},{"speaker":"Karen Chong","startTime":1374.876,"endTime":1379.006,"body":"in a chat that has 10 people"},{"speaker":"Karen Chong","startTime":1374.876,"endTime":1379.006,"body":"that you don't know very well-"},{"speaker":"Karen Chong","startTime":1379.546,"endTime":1381.456,"body":"Right … or two people that"},{"speaker":"Karen Chong","startTime":1379.546,"endTime":1381.456,"body":"you know very, very well?"},{"speaker":"Galen Low","startTime":1382.056,"endTime":1382.386,"body":"Hmm."},{"speaker":"Karen Chong","startTime":1382.426,"endTime":1385.766,"body":"So if you build"},{"speaker":"Karen Chong","startTime":1382.426,"endTime":1385.766,"body":"rapport, you build trust."},{"speaker":"Karen Chong","startTime":1386.016,"endTime":1389.006,"body":"Even if the person is not"},{"speaker":"Karen Chong","startTime":1386.016,"endTime":1389.006,"body":"completely comfortable"},{"speaker":"Karen Chong","startTime":1389.006,"endTime":1391.586,"body":"with something, it could"},{"speaker":"Karen Chong","startTime":1389.006,"endTime":1391.586,"body":"be, \"I don't really fully"},{"speaker":"Karen Chong","startTime":1391.586,"endTime":1393.806,"body":"agree with this requirement"},{"speaker":"Karen Chong","startTime":1391.586,"endTime":1393.806,"body":"that the client gave us."},{"speaker":"Karen Chong","startTime":1393.846,"endTime":1396.226,"body":"Can we talk about it?\" They"},{"speaker":"Karen Chong","startTime":1393.846,"endTime":1396.226,"body":"may not be comfortable to tell"},{"speaker":"Karen Chong","startTime":1396.226,"endTime":1399.486,"body":"you if they don't really trust"},{"speaker":"Karen Chong","startTime":1396.226,"endTime":1399.486,"body":"you or if they don't know you."},{"speaker":"Karen Chong","startTime":1399.546,"endTime":1403.706,"body":"Because if they don't trust"},{"speaker":"Karen Chong","startTime":1399.546,"endTime":1403.706,"body":"you, they may think, \"Oh, this"},{"speaker":"Karen Chong","startTime":1403.886,"endTime":1408.086,"body":"person may think less of me,\""},{"speaker":"Karen Chong","startTime":1403.886,"endTime":1408.086,"body":"or, \"Oh, I may come across as"},{"speaker":"Karen Chong","startTime":1408.106,"endTime":1411.556,"body":"not knowledgeable in something"},{"speaker":"Karen Chong","startTime":1408.106,"endTime":1411.556,"body":"that I'm very good at.\" You"},{"speaker":"Karen Chong","startTime":1411.886,"endTime":1415.636,"body":"break down the barriers between"},{"speaker":"Karen Chong","startTime":1411.886,"endTime":1415.636,"body":"you and the team, and it can"},{"speaker":"Karen Chong","startTime":1415.636,"endTime":1418.366,"body":"also helps you understand"},{"speaker":"Karen Chong","startTime":1415.636,"endTime":1418.366,"body":"their personality a little bit."},{"speaker":"Karen Chong","startTime":1418.506,"endTime":1421.546,"body":"So something that's very"},{"speaker":"Karen Chong","startTime":1418.506,"endTime":1421.546,"body":"important, especially in"},{"speaker":"Karen Chong","startTime":1421.546,"endTime":1424.296,"body":"remote and hybrid world, is"},{"speaker":"Karen Chong","startTime":1421.546,"endTime":1424.296,"body":"to read between the lines."},{"speaker":"Karen Chong","startTime":1424.556,"endTime":1425.186,"body":"Literally."},{"speaker":"Karen Chong","startTime":1425.186,"endTime":1425.746,"body":"Yes."},{"speaker":"Karen Chong","startTime":1425.746,"endTime":1428.476,"body":"Read between the…"},{"speaker":"Karen Chong","startTime":1425.746,"endTime":1428.476,"body":"Literally read between the"},{"speaker":"Karen Chong","startTime":1428.476,"endTime":1430.346,"body":"lines, and read the room."},{"speaker":"Karen Chong","startTime":1430.83,"endTime":1435.41,"body":"Because disengagement"},{"speaker":"Karen Chong","startTime":1430.83,"endTime":1435.41,"body":"is, becomes more silent"},{"speaker":"Karen Chong","startTime":1435.59,"endTime":1436.47,"body":"in a remote world."},{"speaker":"Karen Chong","startTime":1436.87,"endTime":1440.51,"body":"Burnout happen more quickly,"},{"speaker":"Karen Chong","startTime":1436.87,"endTime":1440.51,"body":"and you just don't know how"},{"speaker":"Karen Chong","startTime":1440.53,"endTime":1441.84,"body":"many things are going on."},{"speaker":"Karen Chong","startTime":1441.84,"endTime":1444.1,"body":"'Cause if you think about,"},{"speaker":"Karen Chong","startTime":1441.84,"endTime":1444.1,"body":"if you see someone with,"},{"speaker":"Karen Chong","startTime":1444.3,"endTime":1447.22,"body":"like, a stack of paper back"},{"speaker":"Karen Chong","startTime":1444.3,"endTime":1447.22,"body":"in the olden days, you know"},{"speaker":"Karen Chong","startTime":1447.68,"endTime":1448.66,"body":"… they may be pretty busy."},{"speaker":"Karen Chong","startTime":1448.87,"endTime":1449.97,"body":"They need to go"},{"speaker":"Karen Chong","startTime":1448.87,"endTime":1449.97,"body":"through all that."},{"speaker":"Karen Chong","startTime":1450.1,"endTime":1452.74,"body":"But you don't really see"},{"speaker":"Karen Chong","startTime":1450.1,"endTime":1452.74,"body":"people's workload, and people"},{"speaker":"Karen Chong","startTime":1452.74,"endTime":1454.15,"body":"don't see your workload either."},{"speaker":"Galen Low","startTime":1454.17,"endTime":1454.91,"body":"Yeah, that's fair."},{"speaker":"Karen Chong","startTime":1454.97,"endTime":1457.39,"body":"So if you break"},{"speaker":"Karen Chong","startTime":1454.97,"endTime":1457.39,"body":"down that barrier, 'cause"},{"speaker":"Karen Chong","startTime":1457.39,"endTime":1459.64,"body":"communication is already"},{"speaker":"Karen Chong","startTime":1457.39,"endTime":1459.64,"body":"complicated in a remote"},{"speaker":"Karen Chong","startTime":1459.64,"endTime":1462.86,"body":"world, if you can minimize"},{"speaker":"Karen Chong","startTime":1459.64,"endTime":1462.86,"body":"as many things that may come"},{"speaker":"Karen Chong","startTime":1462.86,"endTime":1466.58,"body":"in your way in understanding"},{"speaker":"Karen Chong","startTime":1462.86,"endTime":1466.58,"body":"what's happening and helping"},{"speaker":"Karen Chong","startTime":1466.58,"endTime":1469.25,"body":"each other understand what's"},{"speaker":"Karen Chong","startTime":1466.58,"endTime":1469.25,"body":"happening, that's golden."},{"speaker":"Galen Low","startTime":1469.57,"endTime":1470.81,"body":"I think it's"},{"speaker":"Galen Low","startTime":1469.57,"endTime":1470.81,"body":"a really good point."},{"speaker":"Galen Low","startTime":1470.81,"endTime":1472.98,"body":"I mean, I've pictured in my"},{"speaker":"Galen Low","startTime":1470.81,"endTime":1472.98,"body":"head this sort of caricature"},{"speaker":"Galen Low","startTime":1472.98,"endTime":1475.62,"body":"of, you know, the, like,"},{"speaker":"Galen Low","startTime":1472.98,"endTime":1475.62,"body":"inbox outbox on your desk,"},{"speaker":"Galen Low","startTime":1475.62,"endTime":1477.92,"body":"and your inbox has, like,"},{"speaker":"Galen Low","startTime":1475.62,"endTime":1477.92,"body":"this stack of paper this high."},{"speaker":"Galen Low","startTime":1477.92,"endTime":1480.26,"body":"But you're right, like, even,"},{"speaker":"Galen Low","startTime":1477.92,"endTime":1480.26,"body":"you know, I'm thinking back"},{"speaker":"Galen Low","startTime":1480.26,"endTime":1483.83,"body":"to, gosh, like, last time I was"},{"speaker":"Galen Low","startTime":1480.26,"endTime":1483.83,"body":"working in an office full time"},{"speaker":"Galen Low","startTime":1483.84,"endTime":1487.95,"body":"was probably 2018, 2019-ish,"},{"speaker":"Galen Low","startTime":1483.84,"endTime":1487.95,"body":"and, you know, someone actually"},{"speaker":"Galen Low","startTime":1487.96,"endTime":1490.07,"body":"had come to me and they said,"},{"speaker":"Galen Low","startTime":1487.96,"endTime":1490.07,"body":"like, \"You've got busy energy.\""},{"speaker":"Galen Low","startTime":1490.19,"endTime":1492.01,"body":"Like, I'd stand at"},{"speaker":"Galen Low","startTime":1490.19,"endTime":1492.01,"body":"my desk all the time."},{"speaker":"Galen Low","startTime":1492.13,"endTime":1494.37,"body":"I'm, like, working on decks"},{"speaker":"Galen Low","startTime":1492.13,"endTime":1494.37,"body":"and blah, blah, blah, you know?"},{"speaker":"Galen Low","startTime":1494.37,"endTime":1497.16,"body":"And it… What occurs to"},{"speaker":"Galen Low","startTime":1494.37,"endTime":1497.16,"body":"me is, like, that is a sort"},{"speaker":"Galen Low","startTime":1497.16,"endTime":1500.17,"body":"of in-person observation of"},{"speaker":"Galen Low","startTime":1497.16,"endTime":1500.17,"body":"my busyness, or at least my"},{"speaker":"Galen Low","startTime":1500.17,"endTime":1503.13,"body":"energy, that they wouldn't"},{"speaker":"Galen Low","startTime":1500.17,"endTime":1503.13,"body":"have gotten from, you"},{"speaker":"Galen Low","startTime":1503.13,"endTime":1504.48,"body":"know, a remote experience."},{"speaker":"Galen Low","startTime":1504.53,"endTime":1507.02,"body":"And I know we've got resourcing"},{"speaker":"Galen Low","startTime":1504.53,"endTime":1507.02,"body":"tools and all that, but"},{"speaker":"Galen Low","startTime":1507.02,"endTime":1508.35,"body":"I, you know, as you were"},{"speaker":"Galen Low","startTime":1507.02,"endTime":1508.35,"body":"saying that, I was like,"},{"speaker":"Galen Low","startTime":1508.35,"endTime":1509.68,"body":"yeah, I'm not always clear."},{"speaker":"Galen Low","startTime":1509.71,"endTime":1511.98,"body":"My second question to almost"},{"speaker":"Galen Low","startTime":1509.71,"endTime":1511.98,"body":"everyone I deal with on my"},{"speaker":"Galen Low","startTime":1511.98,"endTime":1514.7,"body":"team is, \"Do you have bandwidth"},{"speaker":"Galen Low","startTime":1511.98,"endTime":1514.7,"body":"for this?\" And I'm trying"},{"speaker":"Galen Low","startTime":1514.7,"endTime":1516.98,"body":"to give them an opportunity"},{"speaker":"Galen Low","startTime":1514.7,"endTime":1516.98,"body":"to be like, \"Well, yes, sort"},{"speaker":"Galen Low","startTime":1516.98,"endTime":1518.89,"body":"of.\" And I know it's a loaded"},{"speaker":"Galen Low","startTime":1516.98,"endTime":1518.89,"body":"question, you know, especially"},{"speaker":"Galen Low","startTime":1518.89,"endTime":1519.59,"body":"when there's hierarchy."},{"speaker":"Galen Low","startTime":1519.59,"endTime":1521.62,"body":"They're gonna say yes, yes, yes"},{"speaker":"Galen Low","startTime":1519.59,"endTime":1521.62,"body":"or they're gonna do it at this"},{"speaker":"Galen Low","startTime":1521.62,"endTime":1522.49,"body":"time, or what, blah, blah, blah."},{"speaker":"Galen Low","startTime":1522.49,"endTime":1525.15,"body":"But, you know, I ask because"},{"speaker":"Galen Low","startTime":1522.49,"endTime":1525.15,"body":"I can't see their energy."},{"speaker":"Galen Low","startTime":1525.16,"endTime":1527.79,"body":"I can't see how, you know,"},{"speaker":"Galen Low","startTime":1525.16,"endTime":1527.79,"body":"them running from meeting room"},{"speaker":"Galen Low","startTime":1527.79,"endTime":1530.18,"body":"to meeting room back to back,"},{"speaker":"Galen Low","startTime":1527.79,"endTime":1530.18,"body":"you know, skipping lunch."},{"speaker":"Galen Low","startTime":1530.2,"endTime":1531.31,"body":"You know, I don't see that."},{"speaker":"Galen Low","startTime":1531.37,"endTime":1532.36,"body":"I have to ask."},{"speaker":"Galen Low","startTime":1532.44,"endTime":1534.97,"body":"But I think you're right"},{"speaker":"Galen Low","startTime":1532.44,"endTime":1534.97,"body":"that the information is not"},{"speaker":"Galen Low","startTime":1535.05,"endTime":1537.89,"body":"useless information, that"},{"speaker":"Galen Low","startTime":1535.05,"endTime":1537.89,"body":"I can use that in the way I"},{"speaker":"Galen Low","startTime":1537.89,"endTime":1540.67,"body":"lead, in the way I manage,"},{"speaker":"Galen Low","startTime":1537.89,"endTime":1540.67,"body":"in the way I plan capacity."},{"speaker":"Galen Low","startTime":1540.75,"endTime":1543.34,"body":"You know, if someone's,"},{"speaker":"Galen Low","startTime":1540.75,"endTime":1543.34,"body":"like, weeping at their desk,"},{"speaker":"Galen Low","startTime":1543.45,"endTime":1545.73,"body":"I'm not gonna keep grilling"},{"speaker":"Galen Low","startTime":1543.45,"endTime":1545.73,"body":"them for that deliverable."},{"speaker":"Galen Low","startTime":1546.19,"endTime":1547.76,"body":"Like, I will find another way."},{"speaker":"Karen Chong","startTime":1547.8,"endTime":1548.19,"body":"Yeah."},{"speaker":"Galen Low","startTime":1548.24,"endTime":1548.52,"body":"You know?"},{"speaker":"Galen Low","startTime":1548.52,"endTime":1551.14,"body":"And that's going to make the"},{"speaker":"Galen Low","startTime":1548.52,"endTime":1551.14,"body":"team performance way better"},{"speaker":"Galen Low","startTime":1551.14,"endTime":1553.88,"body":"than, you know, forcing someone"},{"speaker":"Galen Low","startTime":1551.14,"endTime":1553.88,"body":"to weep quietly at their"},{"speaker":"Galen Low","startTime":1553.88,"endTime":1557.31,"body":"desk and deliver this thing,"},{"speaker":"Galen Low","startTime":1553.88,"endTime":1557.31,"body":"and I would have no idea."},{"speaker":"Galen Low","startTime":1557.38,"endTime":1560.73,"body":"And, you know, that to me would"},{"speaker":"Galen Low","startTime":1557.38,"endTime":1560.73,"body":"be, like, a broken team, where,"},{"speaker":"Galen Low","startTime":1560.73,"endTime":1562.96,"body":"to your point, they didn't feel"},{"speaker":"Galen Low","startTime":1560.73,"endTime":1562.96,"body":"comfortable saying it to me."},{"speaker":"Galen Low","startTime":1563.049,"endTime":1566.84,"body":"I had been ignorant to it,"},{"speaker":"Galen Low","startTime":1563.049,"endTime":1566.84,"body":"and we just carried on because"},{"speaker":"Galen Low","startTime":1566.84,"endTime":1569.57,"body":"we're ultra productive, ultra"},{"speaker":"Galen Low","startTime":1566.84,"endTime":1569.57,"body":"efficient, high performing"},{"speaker":"Galen Low","startTime":1569.58,"endTime":1570.53,"body":"remote teams, right?"},{"speaker":"Galen Low","startTime":1570.54,"endTime":1571.88,"body":"Like, there's that"},{"speaker":"Galen Low","startTime":1570.54,"endTime":1571.88,"body":"pressure, too."},{"speaker":"Galen Low","startTime":1571.97,"endTime":1574.49,"body":"You can see it sort of translate"},{"speaker":"Galen Low","startTime":1571.97,"endTime":1574.49,"body":"in terms of, like, the remote"},{"speaker":"Galen Low","startTime":1574.49,"endTime":1576.73,"body":"experience, and there are"},{"speaker":"Galen Low","startTime":1574.49,"endTime":1576.73,"body":"things that we can do, like,"},{"speaker":"Galen Low","startTime":1576.74,"endTime":1579.5,"body":"you know, to ask, to kind of"},{"speaker":"Galen Low","startTime":1576.74,"endTime":1579.5,"body":"be aware, and to, like, read"},{"speaker":"Galen Low","startTime":1579.5,"endTime":1582.85,"body":"between literally the lines"},{"speaker":"Galen Low","startTime":1579.5,"endTime":1582.85,"body":"of, okay, is this person's"},{"speaker":"Galen Low","startTime":1582.85,"endTime":1585.39,"body":"behavior, you know, a little"},{"speaker":"Galen Low","startTime":1582.85,"endTime":1585.39,"body":"bit different than normal, and"},{"speaker":"Galen Low","startTime":1585.39,"endTime":1588.0,"body":"what can I do to, like, explore"},{"speaker":"Galen Low","startTime":1585.39,"endTime":1588.0,"body":"that, and how is that going"},{"speaker":"Galen Low","startTime":1588.0,"endTime":1591.04,"body":"to, you know, help me lead"},{"speaker":"Galen Low","startTime":1588.0,"endTime":1591.04,"body":"this team better as a result?"},{"speaker":"Galen Low","startTime":1591.06,"endTime":1593.43,"body":"Not just that individual and"},{"speaker":"Galen Low","startTime":1591.06,"endTime":1593.43,"body":"be there for them, but also,"},{"speaker":"Galen Low","startTime":1593.49,"endTime":1595.7,"body":"how can I reconfigure my"},{"speaker":"Galen Low","startTime":1593.49,"endTime":1595.7,"body":"approach to the team and the"},{"speaker":"Galen Low","startTime":1595.71,"endTime":1598.13,"body":"work we're doing to accommodate"},{"speaker":"Galen Low","startTime":1595.71,"endTime":1598.13,"body":"for that rather than just"},{"speaker":"Galen Low","startTime":1598.24,"endTime":1599.13,"body":"pretend it's not there?"},{"speaker":"Karen Chong","startTime":1599.409,"endTime":1599.769,"body":"Yeah."},{"speaker":"Karen Chong","startTime":1599.79,"endTime":1602.019,"body":"And since you brought up"},{"speaker":"Karen Chong","startTime":1599.79,"endTime":1602.019,"body":"weeping at their desk,"},{"speaker":"Karen Chong","startTime":1602.6,"endTime":1606.91,"body":"I also want to bring up"},{"speaker":"Karen Chong","startTime":1602.6,"endTime":1606.91,"body":"how remote makes reading"},{"speaker":"Karen Chong","startTime":1606.91,"endTime":1609.259,"body":"the room a little harder."},{"speaker":"Karen Chong","startTime":1609.752,"endTime":1612.662,"body":"It's really hard to look at"},{"speaker":"Karen Chong","startTime":1609.752,"endTime":1612.662,"body":"nine squares at the same time."},{"speaker":"Karen Chong","startTime":1612.822,"endTime":1616.092,"body":"So when project leaders want"},{"speaker":"Karen Chong","startTime":1612.822,"endTime":1616.092,"body":"to, you know, get a better"},{"speaker":"Karen Chong","startTime":1616.092,"endTime":1620.112,"body":"temperature of their team or"},{"speaker":"Karen Chong","startTime":1616.092,"endTime":1620.112,"body":"stakeholders, when you have a"},{"speaker":"Karen Chong","startTime":1620.122,"endTime":1624.512,"body":"moment in a meeting, scan around"},{"speaker":"Karen Chong","startTime":1620.122,"endTime":1624.512,"body":"the room because you can see."},{"speaker":"Karen Chong","startTime":1624.542,"endTime":1626.832,"body":"If someone has been"},{"speaker":"Karen Chong","startTime":1624.542,"endTime":1626.832,"body":"crying, you can tell."},{"speaker":"Karen Chong","startTime":1627.302,"endTime":1631.732,"body":"So pay attention to"},{"speaker":"Karen Chong","startTime":1627.302,"endTime":1631.732,"body":"people's behavior on screen."},{"speaker":"Karen Chong","startTime":1631.922,"endTime":1636.632,"body":"Kinda like be a little more"},{"speaker":"Karen Chong","startTime":1631.922,"endTime":1636.632,"body":"attuned to subtle signals 'cause"},{"speaker":"Karen Chong","startTime":1636.652,"endTime":1641.522,"body":"disengagement, yes, it's harder"},{"speaker":"Karen Chong","startTime":1636.652,"endTime":1641.522,"body":"to detect, but you can somewhat"},{"speaker":"Karen Chong","startTime":1641.522,"endTime":1645.392,"body":"still sense it, and you can try"},{"speaker":"Karen Chong","startTime":1641.522,"endTime":1645.392,"body":"to see how their response is"},{"speaker":"Karen Chong","startTime":1645.442,"endTime":1647.662,"body":"to you over the course of time."},{"speaker":"Karen Chong","startTime":1647.852,"endTime":1651.642,"body":"And if someone, yeah, like you"},{"speaker":"Karen Chong","startTime":1647.852,"endTime":1651.642,"body":"said, behave differently and"},{"speaker":"Karen Chong","startTime":1651.772,"endTime":1656.552,"body":"if they stop turning on their"},{"speaker":"Karen Chong","startTime":1651.772,"endTime":1656.552,"body":"camera, that's another sign of"},{"speaker":"Karen Chong","startTime":1656.622,"endTime":1658.942,"body":"there may be something that I"},{"speaker":"Karen Chong","startTime":1656.622,"endTime":1658.942,"body":"would like to dig into deeper."},{"speaker":"Karen Chong","startTime":1659.192,"endTime":1664.352,"body":"And just be better at observing"},{"speaker":"Karen Chong","startTime":1659.192,"endTime":1664.352,"body":"energy and managing energy"},{"speaker":"Karen Chong","startTime":1664.432,"endTime":1667.602,"body":"because if we're all remote,"},{"speaker":"Karen Chong","startTime":1664.432,"endTime":1667.602,"body":"you know, you are in front"},{"speaker":"Karen Chong","startTime":1667.602,"endTime":1672.566,"body":"of a screen More hours than"},{"speaker":"Karen Chong","startTime":1667.602,"endTime":1672.566,"body":"you used to, it gets tiring."},{"speaker":"Karen Chong","startTime":1672.906,"endTime":1676.396,"body":"And managing team energy"},{"speaker":"Karen Chong","startTime":1672.906,"endTime":1676.396,"body":"is becoming even more"},{"speaker":"Karen Chong","startTime":1676.396,"endTime":1679.836,"body":"important because just"},{"speaker":"Karen Chong","startTime":1676.396,"endTime":1679.836,"body":"because we're at home doesn't"},{"speaker":"Karen Chong","startTime":1679.836,"endTime":1681.146,"body":"mean the work hours…"},{"speaker":"Karen Chong","startTime":1681.256,"endTime":1683.036,"body":"You don't get 48 hours a day."},{"speaker":"Karen Chong","startTime":1683.246,"endTime":1685.106,"body":"So it's easy to forget that."},{"speaker":"Karen Chong","startTime":1685.166,"endTime":1687.906,"body":"Like, eight hours"},{"speaker":"Karen Chong","startTime":1685.166,"endTime":1687.906,"body":"productive time, it wasn't"},{"speaker":"Karen Chong","startTime":1687.966,"endTime":1689.796,"body":"impossible in person."},{"speaker":"Karen Chong","startTime":1689.996,"endTime":1693.596,"body":"It may still not be possible"},{"speaker":"Karen Chong","startTime":1689.996,"endTime":1693.596,"body":"in a remote hybrid environment."},{"speaker":"Galen Low","startTime":1693.746,"endTime":1694.266,"body":"That's fair."},{"speaker":"Galen Low","startTime":1694.266,"endTime":1695.976,"body":"And actually, you know, we do"},{"speaker":"Galen Low","startTime":1694.266,"endTime":1695.976,"body":"that, and some of the things"},{"speaker":"Galen Low","startTime":1695.976,"endTime":1698.186,"body":"that you and I have been talking"},{"speaker":"Galen Low","startTime":1695.976,"endTime":1698.186,"body":"about, you know, as we've been"},{"speaker":"Galen Low","startTime":1698.186,"endTime":1702.436,"body":"prepping for this, is sort of"},{"speaker":"Galen Low","startTime":1698.186,"endTime":1702.436,"body":"that idealized view of remote"},{"speaker":"Galen Low","startTime":1702.436,"endTime":1704.806,"body":"work, where it's like, okay,"},{"speaker":"Galen Low","startTime":1702.436,"endTime":1704.806,"body":"well, now we don't, like,"},{"speaker":"Galen Low","startTime":1704.806,"endTime":1706.246,"body":"need gaps between meetings."},{"speaker":"Galen Low","startTime":1706.246,"endTime":1707.006,"body":"We can be working back."},{"speaker":"Galen Low","startTime":1707.006,"endTime":1708.296,"body":"You don't have to go"},{"speaker":"Galen Low","startTime":1707.006,"endTime":1708.296,"body":"from meeting room to"},{"speaker":"Galen Low","startTime":1708.296,"endTime":1709.276,"body":"meeting room, you know?"},{"speaker":"Galen Low","startTime":1709.276,"endTime":1712.136,"body":"You don't… Like, you can just"},{"speaker":"Galen Low","startTime":1709.276,"endTime":1712.136,"body":"be at your desk all day, you"},{"speaker":"Galen Low","startTime":1712.136,"endTime":1714.616,"body":"know, for more time, and we"},{"speaker":"Galen Low","startTime":1712.136,"endTime":1714.616,"body":"can be super productive, and"},{"speaker":"Galen Low","startTime":1714.616,"endTime":1717.436,"body":"there's no distractions, and"},{"speaker":"Galen Low","startTime":1714.616,"endTime":1717.436,"body":"you know, like, and, and, and."},{"speaker":"Galen Low","startTime":1717.436,"endTime":1720.276,"body":"But, but I think there are"},{"speaker":"Galen Low","startTime":1717.436,"endTime":1720.276,"body":"a lot of people who are, you"},{"speaker":"Galen Low","startTime":1720.276,"endTime":1722.936,"body":"know, maybe not weeping at"},{"speaker":"Galen Low","startTime":1720.276,"endTime":1722.936,"body":"their desk on the regular, but,"},{"speaker":"Galen Low","startTime":1722.946,"endTime":1726.566,"body":"like, feeling under pressure"},{"speaker":"Galen Low","startTime":1722.946,"endTime":1726.566,"body":"and, you know, feeling like"},{"speaker":"Galen Low","startTime":1726.586,"endTime":1731.626,"body":"they are expected to ignore"},{"speaker":"Galen Low","startTime":1726.586,"endTime":1731.626,"body":"their bodies and just, you know,"},{"speaker":"Galen Low","startTime":1731.636,"endTime":1732.976,"body":"go from meeting to meeting."},{"speaker":"Galen Low","startTime":1732.986,"endTime":1734.736,"body":"You know, hang up a Zoom"},{"speaker":"Galen Low","startTime":1732.986,"endTime":1734.736,"body":"call, join another one."},{"speaker":"Galen Low","startTime":1734.756,"endTime":1736.556,"body":"Maybe be on two Zoom"},{"speaker":"Galen Low","startTime":1734.756,"endTime":1736.556,"body":"calls at once because,"},{"speaker":"Galen Low","startTime":1736.576,"endTime":1737.326,"body":"you know, you could."},{"speaker":"Galen Low","startTime":1737.376,"endTime":1739.116,"body":"You know, there's, like,"},{"speaker":"Galen Low","startTime":1737.376,"endTime":1739.116,"body":"a lot of this pressure to"},{"speaker":"Galen Low","startTime":1739.116,"endTime":1740.986,"body":"be like, \"Okay, well, now"},{"speaker":"Galen Low","startTime":1739.116,"endTime":1740.986,"body":"I'm kind of this… I'm"},{"speaker":"Galen Low","startTime":1740.986,"endTime":1742.976,"body":"remote, and therefore,"},{"speaker":"Galen Low","startTime":1740.986,"endTime":1742.976,"body":"now I'm a machine,\" right?"},{"speaker":"Galen Low","startTime":1743.006,"endTime":1745.266,"body":"Give me instructions, and"},{"speaker":"Galen Low","startTime":1743.006,"endTime":1745.266,"body":"I will produce the outputs,"},{"speaker":"Galen Low","startTime":1745.266,"endTime":1747.436,"body":"and I will not take breaks"},{"speaker":"Galen Low","startTime":1745.266,"endTime":1747.436,"body":"and, and what have you."},{"speaker":"Galen Low","startTime":1747.686,"endTime":1748.706,"body":"I mean, don't get me wrong."},{"speaker":"Galen Low","startTime":1748.746,"endTime":1751.276,"body":"I think that's still true"},{"speaker":"Galen Low","startTime":1748.746,"endTime":1751.276,"body":"in the in-person experience"},{"speaker":"Galen Low","startTime":1751.276,"endTime":1753.626,"body":"to somewhat, like, to a"},{"speaker":"Galen Low","startTime":1751.276,"endTime":1753.626,"body":"somewhat extent, but, like,"},{"speaker":"Galen Low","startTime":1753.626,"endTime":1756.916,"body":"there are these sort of"},{"speaker":"Galen Low","startTime":1753.626,"endTime":1756.916,"body":"forced gaps between things."},{"speaker":"Galen Low","startTime":1757.096,"endTime":1758.796,"body":"How are you working with"},{"speaker":"Galen Low","startTime":1757.096,"endTime":1758.796,"body":"your teams to kind of,"},{"speaker":"Galen Low","startTime":1758.796,"endTime":1760.066,"body":"like, account for that?"},{"speaker":"Galen Low","startTime":1760.076,"endTime":1761.616,"body":"Like, if you're reading the"},{"speaker":"Galen Low","startTime":1760.076,"endTime":1761.616,"body":"room, and you're like, \"Okay,"},{"speaker":"Galen Low","startTime":1761.616,"endTime":1763.986,"body":"everyone kind of feels like"},{"speaker":"Galen Low","startTime":1761.616,"endTime":1763.986,"body":"looking at people's calendars."},{"speaker":"Galen Low","startTime":1763.986,"endTime":1765.426,"body":"We're all, like,"},{"speaker":"Galen Low","startTime":1763.986,"endTime":1765.426,"body":"stacked back to back."},{"speaker":"Galen Low","startTime":1765.426,"endTime":1766.606,"body":"Like, is this working?"},{"speaker":"Galen Low","startTime":1766.616,"endTime":1768.236,"body":"Do we need to make a"},{"speaker":"Galen Low","startTime":1766.616,"endTime":1768.236,"body":"change?\" What is your"},{"speaker":"Galen Low","startTime":1768.236,"endTime":1769.126,"body":"sort of approach there?"},{"speaker":"Karen Chong","startTime":1769.366,"endTime":1773.606,"body":"So I intentionally"},{"speaker":"Karen Chong","startTime":1769.366,"endTime":1773.606,"body":"create moments that I know"},{"speaker":"Karen Chong","startTime":1773.646,"endTime":1777.306,"body":"the team will need to, say,"},{"speaker":"Karen Chong","startTime":1773.646,"endTime":1777.306,"body":"the pre-meeting and the"},{"speaker":"Karen Chong","startTime":1777.326,"endTime":1781.306,"body":"post-meeting chatter that used"},{"speaker":"Karen Chong","startTime":1777.326,"endTime":1781.306,"body":"to happen in person, I try"},{"speaker":"Karen Chong","startTime":1781.326,"endTime":1783.896,"body":"to factor those in when I'm"},{"speaker":"Karen Chong","startTime":1781.326,"endTime":1783.896,"body":"scheduling time with them."},{"speaker":"Karen Chong","startTime":1783.896,"endTime":1786.816,"body":"So we always meet, say, 30"},{"speaker":"Karen Chong","startTime":1783.896,"endTime":1786.816,"body":"minutes before a client meeting"},{"speaker":"Karen Chong","startTime":1787.076,"endTime":1790.376,"body":"and allow maybe 30 minutes"},{"speaker":"Karen Chong","startTime":1787.076,"endTime":1790.376,"body":"to kind of debrief on it."},{"speaker":"Karen Chong","startTime":1790.536,"endTime":1794.304,"body":"So Now that is factored"},{"speaker":"Karen Chong","startTime":1790.536,"endTime":1794.304,"body":"into their calendar."},{"speaker":"Karen Chong","startTime":1794.564,"endTime":1797.294,"body":"And of course, if I see that"},{"speaker":"Karen Chong","startTime":1794.564,"endTime":1797.294,"body":"it's not possible, maybe"},{"speaker":"Karen Chong","startTime":1797.294,"endTime":1800.954,"body":"that post-meeting 30 minutes"},{"speaker":"Karen Chong","startTime":1797.294,"endTime":1800.954,"body":"become, like, later in the day."},{"speaker":"Karen Chong","startTime":1801.164,"endTime":1804.184,"body":"But intentionally creating"},{"speaker":"Karen Chong","startTime":1801.164,"endTime":1804.184,"body":"those moments is important"},{"speaker":"Karen Chong","startTime":1804.194,"endTime":1805.584,"body":"because you know it's needed."},{"speaker":"Karen Chong","startTime":1805.694,"endTime":1809.174,"body":"Like, that 30 minute may"},{"speaker":"Karen Chong","startTime":1805.694,"endTime":1809.174,"body":"be more worthwhile than,"},{"speaker":"Karen Chong","startTime":1809.314,"endTime":1811.304,"body":"say, 40 Slack messages."},{"speaker":"Karen Chong","startTime":1811.514,"endTime":1815.454,"body":"And also, definitely try to"},{"speaker":"Karen Chong","startTime":1811.514,"endTime":1815.454,"body":"not squeeze something in."},{"speaker":"Karen Chong","startTime":1815.554,"endTime":1817.994,"body":"You see a block, you"},{"speaker":"Karen Chong","startTime":1815.554,"endTime":1817.994,"body":"squeeze it in, it's an hour"},{"speaker":"Karen Chong","startTime":1817.994,"endTime":1820.434,"body":"block or 30-minute block"},{"speaker":"Karen Chong","startTime":1817.994,"endTime":1820.434,"body":"in between two meetings."},{"speaker":"Karen Chong","startTime":1820.594,"endTime":1821.734,"body":"That's never good."},{"speaker":"Galen Low","startTime":1821.884,"endTime":1822.164,"body":"Right."},{"speaker":"Karen Chong","startTime":1822.664,"endTime":1824.744,"body":"'Cause they are"},{"speaker":"Karen Chong","startTime":1822.664,"endTime":1824.744,"body":"just coming out of something."},{"speaker":"Karen Chong","startTime":1824.764,"endTime":1829.674,"body":"They will take time to get"},{"speaker":"Karen Chong","startTime":1824.764,"endTime":1829.674,"body":"into your topic, and then their"},{"speaker":"Karen Chong","startTime":1829.714,"endTime":1832.334,"body":"mind is already going somewhere"},{"speaker":"Karen Chong","startTime":1829.714,"endTime":1832.334,"body":"else for the next thing."},{"speaker":"Karen Chong","startTime":1832.464,"endTime":1833.844,"body":"So it doesn't help anyone."},{"speaker":"Karen Chong","startTime":1834.014,"endTime":1837.474,"body":"But if it's impossible to find"},{"speaker":"Karen Chong","startTime":1834.014,"endTime":1837.474,"body":"time with someone because you"},{"speaker":"Karen Chong","startTime":1837.474,"endTime":1841.114,"body":"see that their calendar is"},{"speaker":"Karen Chong","startTime":1837.474,"endTime":1841.114,"body":"blocked solid, maybe ask them."},{"speaker":"Karen Chong","startTime":1841.354,"endTime":1844.664,"body":"Like, \"This will be important,"},{"speaker":"Karen Chong","startTime":1841.354,"endTime":1844.664,"body":"but I see that you're solid"},{"speaker":"Karen Chong","startTime":1844.694,"endTime":1849.024,"body":"blocked. How else, if not"},{"speaker":"Karen Chong","startTime":1844.694,"endTime":1849.024,"body":"a meeting, how else can we"},{"speaker":"Karen Chong","startTime":1849.124,"endTime":1851.614,"body":"look at this together?\" Or,"},{"speaker":"Karen Chong","startTime":1849.124,"endTime":1851.614,"body":"'cause maybe some of the"},{"speaker":"Karen Chong","startTime":1851.614,"endTime":1854.234,"body":"meetings they don't have to"},{"speaker":"Karen Chong","startTime":1851.614,"endTime":1854.234,"body":"go to, and then they, they can"},{"speaker":"Karen Chong","startTime":1854.234,"endTime":1855.584,"body":"choose a priority themselves."},{"speaker":"Galen Low","startTime":1855.904,"endTime":1856.354,"body":"I like that."},{"speaker":"Galen Low","startTime":1856.354,"endTime":1858.904,"body":"And I think, yeah, the"},{"speaker":"Galen Low","startTime":1856.354,"endTime":1858.904,"body":"crucial bit there is asking."},{"speaker":"Galen Low","startTime":1859.034,"endTime":1861.424,"body":"The extremes are, \"I'm just"},{"speaker":"Galen Low","startTime":1859.034,"endTime":1861.424,"body":"gonna book it anyways even"},{"speaker":"Galen Low","startTime":1861.424,"endTime":1863.294,"body":"though this person's blocked"},{"speaker":"Galen Low","startTime":1861.424,"endTime":1863.294,"body":"their calendar,\" which, in my"},{"speaker":"Galen Low","startTime":1863.294,"endTime":1864.324,"body":"experience, never goes well."},{"speaker":"Karen Chong","startTime":1864.344,"endTime":1865.234,"body":"I have seen that."},{"speaker":"Galen Low","startTime":1865.264,"endTime":1867.144,"body":"And the other one"},{"speaker":"Galen Low","startTime":1865.264,"endTime":1867.144,"body":"is, \"Oh, the calendar's blocked."},{"speaker":"Galen Low","startTime":1867.144,"endTime":1869.894,"body":"I guess I won't ask.\" And"},{"speaker":"Galen Low","startTime":1867.144,"endTime":1869.894,"body":"it could've been a situation"},{"speaker":"Galen Low","startTime":1869.894,"endTime":1871.604,"body":"where they're just kind of"},{"speaker":"Galen Low","startTime":1869.894,"endTime":1871.604,"body":"protecting their time, maybe"},{"speaker":"Galen Low","startTime":1871.604,"endTime":1873.044,"body":"for a conversation like that."},{"speaker":"Karen Chong","startTime":1873.234,"endTime":1875.224,"body":"Yeah,"},{"speaker":"Karen Chong","startTime":1873.234,"endTime":1875.224,"body":"and the, \"I'll book it"},{"speaker":"Karen Chong","startTime":1875.224,"endTime":1876.784,"body":"anyway\" never works."},{"speaker":"Karen Chong","startTime":1877.034,"endTime":1879.804,"body":"And I have been on"},{"speaker":"Karen Chong","startTime":1877.034,"endTime":1879.804,"body":"projects where I see that"},{"speaker":"Karen Chong","startTime":1879.804,"endTime":1882.284,"body":"people are booked on five"},{"speaker":"Karen Chong","startTime":1879.804,"endTime":1882.284,"body":"meetings, and they are"},{"speaker":"Karen Chong","startTime":1882.294,"endTime":1883.584,"body":"expected to go to all five."},{"speaker":"Galen Low","startTime":1884.074,"endTime":1884.334,"body":"Right."},{"speaker":"Galen Low","startTime":1884.384,"endTime":1884.624,"body":"Yes."},{"speaker":"Karen Chong","startTime":1884.634,"endTime":1887.504,"body":"So that is"},{"speaker":"Karen Chong","startTime":1884.634,"endTime":1887.504,"body":"the extreme, and it was"},{"speaker":"Karen Chong","startTime":1887.714,"endTime":1888.824,"body":"anything but useful."},{"speaker":"Galen Low","startTime":1889.274,"endTime":1890.864,"body":"It's funny because"},{"speaker":"Galen Low","startTime":1889.274,"endTime":1890.864,"body":"that's the other, we were"},{"speaker":"Galen Low","startTime":1890.864,"endTime":1892.034,"body":"talking about earlier, right?"},{"speaker":"Galen Low","startTime":1892.054,"endTime":1893.784,"body":"Like, the stack of"},{"speaker":"Galen Low","startTime":1892.054,"endTime":1893.784,"body":"paper on someone's desk"},{"speaker":"Galen Low","startTime":1893.804,"endTime":1894.664,"body":"equals they're busy."},{"speaker":"Galen Low","startTime":1894.664,"endTime":1896.844,"body":"But I think actually when"},{"speaker":"Galen Low","startTime":1894.664,"endTime":1896.844,"body":"you have open calendars,"},{"speaker":"Galen Low","startTime":1896.844,"endTime":1899.374,"body":"that's, like, the other…"},{"speaker":"Galen Low","startTime":1896.844,"endTime":1899.374,"body":"You know, it's not, like, a"},{"speaker":"Galen Low","startTime":1899.504,"endTime":1901.224,"body":"sort of organic visual thing."},{"speaker":"Galen Low","startTime":1901.224,"endTime":1902.794,"body":"You walk by their desk, you're"},{"speaker":"Galen Low","startTime":1901.224,"endTime":1902.794,"body":"like, \"Wow, that, that person's"},{"speaker":"Galen Low","startTime":1902.794,"endTime":1904.474,"body":"busy.\" But if you're working"},{"speaker":"Galen Low","startTime":1902.794,"endTime":1904.474,"body":"with someone and you're looking"},{"speaker":"Galen Low","startTime":1904.784,"endTime":1906.834,"body":"at their, at their calendar,"},{"speaker":"Galen Low","startTime":1904.784,"endTime":1906.834,"body":"like, and you're like, \"Wow,"},{"speaker":"Galen Low","startTime":1906.834,"endTime":1908.964,"body":"you're booked solid,\" like,"},{"speaker":"Galen Low","startTime":1906.834,"endTime":1908.964,"body":"that is actually a good"},{"speaker":"Galen Low","startTime":1908.964,"endTime":1911.974,"body":"indicator for the remote"},{"speaker":"Galen Low","startTime":1908.964,"endTime":1911.974,"body":"world of, like, capacity."},{"speaker":"Galen Low","startTime":1912.144,"endTime":1913.724,"body":"It's like, \"Are you stretched?"},{"speaker":"Galen Low","startTime":1912.144,"endTime":1913.724,"body":"I noticed you're booked"},{"speaker":"Galen Low","startTime":1913.724,"endTime":1915.034,"body":"for five meetings,\" right?"},{"speaker":"Like, at 4","startTime":1915.044,"endTime":1917.714,"body":"00, which is,"},{"speaker":"Like, at 4","startTime":1915.044,"endTime":1917.714,"body":"you know, 2:00 AM your time."},{"speaker":"Like, at 4","startTime":1917.814,"endTime":1919.743,"body":"\"Is that okay? Is everything"},{"speaker":"Like, at 4","startTime":1917.814,"endTime":1919.743,"body":"okay? What can I do, you"},{"speaker":"Like, at 4","startTime":1919.743,"endTime":1922.924,"body":"know, to make sure that, you"},{"speaker":"Like, at 4","startTime":1919.743,"endTime":1922.924,"body":"know, the work environment"},{"speaker":"Like, at 4","startTime":1922.924,"endTime":1925.374,"body":"is still healthy?\" And not"},{"speaker":"Like, at 4","startTime":1922.924,"endTime":1925.374,"body":"just for the kumbaya stuff,"},{"speaker":"Like, at 4","startTime":1925.374,"endTime":1928.384,"body":"but because that's gonna"},{"speaker":"Like, at 4","startTime":1925.374,"endTime":1928.384,"body":"generate better work, right?"},{"speaker":"Like, at 4","startTime":1928.404,"endTime":1930.303,"body":"The quality of the work will"},{"speaker":"Like, at 4","startTime":1928.404,"endTime":1930.303,"body":"be better if we're not just,"},{"speaker":"Like, at 4","startTime":1930.304,"endTime":1933.304,"body":"like, you know, stretching"},{"speaker":"Like, at 4","startTime":1930.304,"endTime":1933.304,"body":"our capacity beyond 100%"},{"speaker":"Like, at 4","startTime":1933.433,"endTime":1934.433,"body":"and hoping for the best."},{"speaker":"Karen Chong","startTime":1934.694,"endTime":1937.944,"body":"And this is"},{"speaker":"Karen Chong","startTime":1934.694,"endTime":1937.944,"body":"one of the extra steps that"},{"speaker":"Karen Chong","startTime":1938.073,"endTime":1941.694,"body":"project leaders need to do"},{"speaker":"Karen Chong","startTime":1938.073,"endTime":1941.694,"body":"in a world like ours today."},{"speaker":"Karen Chong","startTime":1941.933,"endTime":1945.714,"body":"Before it could just be booking"},{"speaker":"Karen Chong","startTime":1941.933,"endTime":1945.714,"body":"a meeting, like, but now we"},{"speaker":"Karen Chong","startTime":1945.714,"endTime":1950.053,"body":"do have to look at their whole"},{"speaker":"Karen Chong","startTime":1945.714,"endTime":1950.053,"body":"calendar to try to gather more"},{"speaker":"Karen Chong","startTime":1950.064,"endTime":1954.444,"body":"information about their workload"},{"speaker":"Karen Chong","startTime":1950.064,"endTime":1954.444,"body":"and- Yes, it is extra work,"},{"speaker":"Karen Chong","startTime":1954.574,"endTime":1956.674,"body":"but it is also the reality."},{"speaker":"Karen Chong","startTime":1956.784,"endTime":1959.094,"body":"If you pay no attention"},{"speaker":"Karen Chong","startTime":1956.784,"endTime":1959.094,"body":"whatsoever to other"},{"speaker":"Karen Chong","startTime":1959.094,"endTime":1960.934,"body":"people's workload and"},{"speaker":"Karen Chong","startTime":1959.094,"endTime":1960.934,"body":"schedule, it doesn't really"},{"speaker":"Karen Chong","startTime":1961.144,"endTime":1962.644,"body":"get you very far anyway."},{"speaker":"Galen Low","startTime":1962.844,"endTime":1963.314,"body":"I like that."},{"speaker":"Galen Low","startTime":1963.324,"endTime":1964.734,"body":"I love the theme"},{"speaker":"Galen Low","startTime":1963.324,"endTime":1964.734,"body":"of intentionality."},{"speaker":"Galen Low","startTime":1964.744,"endTime":1967.254,"body":"You know, I see why it's"},{"speaker":"Galen Low","startTime":1964.744,"endTime":1967.254,"body":"the sort of backbone of your"},{"speaker":"Galen Low","startTime":1967.254,"endTime":1969.604,"body":"approach, because we do need"},{"speaker":"Galen Low","startTime":1967.254,"endTime":1969.604,"body":"to create these things and,"},{"speaker":"Galen Low","startTime":1969.614,"endTime":1971.774,"body":"you know, to your point, like"},{"speaker":"Galen Low","startTime":1969.614,"endTime":1971.774,"body":"that meeting after a meeting,"},{"speaker":"Galen Low","startTime":1971.834,"endTime":1975.024,"body":"yeah, it would sometimes happen"},{"speaker":"Galen Low","startTime":1971.834,"endTime":1975.024,"body":"serendipitously or organically"},{"speaker":"Galen Low","startTime":1975.024,"endTime":1977.654,"body":"in person, but usually it would"},{"speaker":"Galen Low","startTime":1975.024,"endTime":1977.654,"body":"be like with like one or two"},{"speaker":"Galen Low","startTime":1977.654,"endTime":1978.534,"body":"people, and then the other"},{"speaker":"Galen Low","startTime":1978.534,"endTime":1979.974,"body":"You'd have to fill in"},{"speaker":"Galen Low","startTime":1978.534,"endTime":1979.974,"body":"the other people, like,"},{"speaker":"Galen Low","startTime":1979.974,"endTime":1980.734,"body":"you know, along the way."},{"speaker":"Galen Low","startTime":1980.734,"endTime":1983.074,"body":"But it is something that we"},{"speaker":"Galen Low","startTime":1980.734,"endTime":1983.074,"body":"know is useful, and therefore"},{"speaker":"Galen Low","startTime":1983.094,"endTime":1985.584,"body":"let's like be intentional about"},{"speaker":"Galen Low","startTime":1983.094,"endTime":1985.584,"body":"the time we schedule for it."},{"speaker":"Karen Chong","startTime":1985.784,"endTime":1986.284,"body":"Yeah."},{"speaker":"Karen Chong","startTime":1986.404,"endTime":1988.494,"body":"If that happens every"},{"speaker":"Karen Chong","startTime":1986.404,"endTime":1988.494,"body":"time, you see that, why"},{"speaker":"Karen Chong","startTime":1988.494,"endTime":1989.474,"body":"not just book it in?"},{"speaker":"Karen Chong","startTime":1989.564,"endTime":1991.364,"body":"But you don't have to"},{"speaker":"Karen Chong","startTime":1989.564,"endTime":1991.364,"body":"use a whole 30 minute."},{"speaker":"Galen Low","startTime":1991.444,"endTime":1992.644,"body":"Doesn't"},{"speaker":"Galen Low","startTime":1991.444,"endTime":1992.644,"body":"have to be an accident."},{"speaker":"Galen Low","startTime":1995.072,"endTime":1996.612,"body":"When you say it out loud,"},{"speaker":"Galen Low","startTime":1995.072,"endTime":1996.612,"body":"you're like, \"Oh, wow, that"},{"speaker":"Galen Low","startTime":1996.612,"endTime":1998.662,"body":"is kind of silly.\" There's"},{"speaker":"Galen Low","startTime":1996.612,"endTime":1998.662,"body":"one thing that also, that"},{"speaker":"Galen Low","startTime":1998.662,"endTime":1999.482,"body":"I wanted to come back to."},{"speaker":"Galen Low","startTime":1999.482,"endTime":2001.412,"body":"We had talked about it a little"},{"speaker":"Galen Low","startTime":1999.482,"endTime":2001.412,"body":"bit, and I touched on it at the"},{"speaker":"Galen Low","startTime":2001.412,"endTime":2003.292,"body":"beginning here, but, you know,"},{"speaker":"Galen Low","startTime":2001.412,"endTime":2003.292,"body":"in terms of, like, some of the"},{"speaker":"Galen Low","startTime":2003.292,"endTime":2005.282,"body":"in-person experience, one of the"},{"speaker":"Galen Low","startTime":2003.292,"endTime":2005.282,"body":"things that I valued the most"},{"speaker":"Galen Low","startTime":2005.282,"endTime":2007.622,"body":"about my time, you know, working"},{"speaker":"Galen Low","startTime":2005.282,"endTime":2007.622,"body":"in person with teams, and even"},{"speaker":"Galen Low","startTime":2007.622,"endTime":2009.892,"body":"to this day when I'm s- you"},{"speaker":"Galen Low","startTime":2007.622,"endTime":2009.892,"body":"know, going to the office, going"},{"speaker":"Galen Low","startTime":2009.892,"endTime":2013.062,"body":"to HQ, some of it's, like, this,"},{"speaker":"Galen Low","startTime":2009.892,"endTime":2013.062,"body":"like, organic mentoring, right?"},{"speaker":"Galen Low","startTime":2013.062,"endTime":2017.502,"body":"This sort of, like, observable"},{"speaker":"Galen Low","startTime":2013.062,"endTime":2017.502,"body":"learning experience, not because"},{"speaker":"Galen Low","startTime":2017.502,"endTime":2020.022,"body":"you book time with that person"},{"speaker":"Galen Low","startTime":2017.502,"endTime":2020.022,"body":"and, you know, you're like,"},{"speaker":"Galen Low","startTime":2020.042,"endTime":2022.352,"body":"\"Please download your brain into"},{"speaker":"Galen Low","startTime":2020.042,"endTime":2022.352,"body":"my brain. I wanna learn from"},{"speaker":"Galen Low","startTime":2022.352,"endTime":2024.702,"body":"you,\" but because you're just"},{"speaker":"Galen Low","startTime":2022.352,"endTime":2024.702,"body":"watching people do their thing."},{"speaker":"Galen Low","startTime":2024.982,"endTime":2029.072,"body":"Have you found a way to"},{"speaker":"Galen Low","startTime":2024.982,"endTime":2029.072,"body":"be intentional about this,"},{"speaker":"Galen Low","startTime":2029.072,"endTime":2031.562,"body":"like, sort of, sort of"},{"speaker":"Galen Low","startTime":2029.072,"endTime":2031.562,"body":"organic mentoring in a"},{"speaker":"Galen Low","startTime":2031.562,"endTime":2032.912,"body":"remote and hybrid experience?"},{"speaker":"Karen Chong","startTime":2033.222,"endTime":2037.642,"body":"I do think so,"},{"speaker":"Karen Chong","startTime":2033.222,"endTime":2037.642,"body":"'cause right now it's sort"},{"speaker":"Karen Chong","startTime":2037.642,"endTime":2038.892,"body":"of in my nature anyway."},{"speaker":"Karen Chong","startTime":2038.902,"endTime":2042.862,"body":"If I see that someone is doing"},{"speaker":"Karen Chong","startTime":2038.902,"endTime":2042.862,"body":"something and I'm sensing"},{"speaker":"Karen Chong","startTime":2042.862,"endTime":2047.962,"body":"that they may be not going"},{"speaker":"Karen Chong","startTime":2042.862,"endTime":2047.962,"body":"about it the most efficient"},{"speaker":"Karen Chong","startTime":2047.962,"endTime":2051.032,"body":"way, I may sh- like, for"},{"speaker":"Karen Chong","startTime":2047.962,"endTime":2051.032,"body":"example, I may share, \"Oh, I"},{"speaker":"Karen Chong","startTime":2051.032,"endTime":2055.632,"body":"was using this for X, and I"},{"speaker":"Karen Chong","startTime":2051.032,"endTime":2055.632,"body":"know that you're working on"},{"speaker":"Karen Chong","startTime":2055.662,"endTime":2059.222,"body":"X as well. If it's useful,"},{"speaker":"Karen Chong","startTime":2055.662,"endTime":2059.222,"body":"you can try this thing that"},{"speaker":"Karen Chong","startTime":2059.222,"endTime":2061.242,"body":"I use,\" and stuff like that."},{"speaker":"Karen Chong","startTime":2061.322,"endTime":2064.322,"body":"So because I'm not sitting"},{"speaker":"Karen Chong","startTime":2061.322,"endTime":2064.322,"body":"right next to them, so I don't"},{"speaker":"Karen Chong","startTime":2064.322,"endTime":2068.222,"body":"know exactly what they're"},{"speaker":"Karen Chong","startTime":2064.322,"endTime":2068.222,"body":"doing, but from, say, regular"},{"speaker":"Karen Chong","startTime":2068.222,"endTime":2071.882,"body":"check-ins, I will get a flavor"},{"speaker":"Karen Chong","startTime":2068.222,"endTime":2071.882,"body":"of what people are working on."},{"speaker":"Karen Chong","startTime":2072.132,"endTime":2074.572,"body":"And if it's not relevant,"},{"speaker":"Karen Chong","startTime":2072.132,"endTime":2074.572,"body":"then they'll say, \"Oh, I"},{"speaker":"Karen Chong","startTime":2074.752,"endTime":2075.792,"body":"don't need it.\" That's fine."},{"speaker":"Karen Chong","startTime":2075.922,"endTime":2078.322,"body":"But you create moments"},{"speaker":"Karen Chong","startTime":2075.922,"endTime":2078.322,"body":"you converse as well."},{"speaker":"Karen Chong","startTime":2078.482,"endTime":2080.502,"body":"So it shows that"},{"speaker":"Karen Chong","startTime":2078.482,"endTime":2080.502,"body":"you share knowledge."},{"speaker":"Karen Chong","startTime":2080.532,"endTime":2084.302,"body":"It shows that you have knowledge"},{"speaker":"Karen Chong","startTime":2080.532,"endTime":2084.302,"body":"to share, and you want to help,"},{"speaker":"Karen Chong","startTime":2084.322,"endTime":2088.012,"body":"and that also, if they are"},{"speaker":"Karen Chong","startTime":2084.322,"endTime":2088.012,"body":"indeed using something else that"},{"speaker":"Karen Chong","startTime":2088.012,"endTime":2091.342,"body":"takes them twice the time, but"},{"speaker":"Karen Chong","startTime":2088.012,"endTime":2091.342,"body":"your suggestion help them save"},{"speaker":"Karen Chong","startTime":2091.392,"endTime":2095.842,"body":"time, you mentor them, and they"},{"speaker":"Karen Chong","startTime":2091.392,"endTime":2095.842,"body":"trust you a little bit more."},{"speaker":"Galen Low","startTime":2096.132,"endTime":2098.032,"body":"And what I like"},{"speaker":"Galen Low","startTime":2096.132,"endTime":2098.032,"body":"about that is that it relies"},{"speaker":"Galen Low","startTime":2098.032,"endTime":2100.562,"body":"on this awareness of what other"},{"speaker":"Galen Low","startTime":2098.032,"endTime":2100.562,"body":"people are working on, which is"},{"speaker":"Galen Low","startTime":2100.562,"endTime":2102.392,"body":"fundamentally what it has been."},{"speaker":"Galen Low","startTime":2102.402,"endTime":2104.472,"body":"Like, I was thinking, like,"},{"speaker":"Galen Low","startTime":2102.402,"endTime":2104.472,"body":"the example I have in my head"},{"speaker":"Galen Low","startTime":2104.472,"endTime":2106.432,"body":"is that you know, when I was"},{"speaker":"Galen Low","startTime":2104.472,"endTime":2106.432,"body":"working for one of the big"},{"speaker":"Galen Low","startTime":2106.432,"endTime":2109.682,"body":"consultancies, like, I sat in"},{"speaker":"Galen Low","startTime":2106.432,"endTime":2109.682,"body":"a pod with a bunch of, like,"},{"speaker":"Galen Low","startTime":2109.722,"endTime":2113.522,"body":"senior managing director level"},{"speaker":"Galen Low","startTime":2109.722,"endTime":2113.522,"body":"folks, and there would be that"},{"speaker":"Galen Low","startTime":2113.522,"endTime":2114.922,"body":"sort of walk-by conversation."},{"speaker":"Galen Low","startTime":2114.922,"endTime":2117.132,"body":"People would walk by their desk,"},{"speaker":"Galen Low","startTime":2114.922,"endTime":2117.132,"body":"they'd chat about that thing,"},{"speaker":"Galen Low","startTime":2117.222,"endTime":2119.372,"body":"and I'm like, \"Okay, I'm gonna,"},{"speaker":"Galen Low","startTime":2117.222,"endTime":2119.372,"body":"like, pay attention because,"},{"speaker":"Galen Low","startTime":2119.402,"endTime":2121.872,"body":"A, I'm gonna be able to sort"},{"speaker":"Galen Low","startTime":2119.402,"endTime":2121.872,"body":"of learn how managing directors"},{"speaker":"Galen Low","startTime":2121.872,"endTime":2122.882,"body":"here talk to one another."},{"speaker":"Galen Low","startTime":2122.952,"endTime":2125.002,"body":"B, I'm gonna learn what kind"},{"speaker":"Galen Low","startTime":2122.952,"endTime":2125.002,"body":"of other projects people are"},{"speaker":"Galen Low","startTime":2125.002,"endTime":2127.742,"body":"working on, and I wanna see"},{"speaker":"Galen Low","startTime":2125.002,"endTime":2127.742,"body":"how they sort of interact and"},{"speaker":"Galen Low","startTime":2127.742,"endTime":2130.372,"body":"solve problems together.\" And"},{"speaker":"Galen Low","startTime":2127.742,"endTime":2130.372,"body":"my instinct was to be like,"},{"speaker":"Galen Low","startTime":2130.402,"endTime":2132.922,"body":"\"Okay, well, that can't happen"},{"speaker":"Galen Low","startTime":2130.402,"endTime":2132.922,"body":"anymore,\" 'cause, you know,"},{"speaker":"Galen Low","startTime":2132.942,"endTime":2135.946,"body":"I don't- overhear anything"},{"speaker":"Galen Low","startTime":2132.942,"endTime":2135.946,"body":"while I'm, quote-unquote,"},{"speaker":"Galen Low","startTime":2135.946,"endTime":2138.226,"body":"\"at my desk.\" But I think it"},{"speaker":"Galen Low","startTime":2135.946,"endTime":2138.226,"body":"comes back to that thing you"},{"speaker":"Galen Low","startTime":2138.226,"endTime":2140.096,"body":"said at the beginning when we"},{"speaker":"Galen Low","startTime":2138.226,"endTime":2140.096,"body":"were talking about rapport."},{"speaker":"Galen Low","startTime":2140.156,"endTime":2142.666,"body":"You know, there are still"},{"speaker":"Galen Low","startTime":2140.156,"endTime":2142.666,"body":"opportunities to build rapport."},{"speaker":"Galen Low","startTime":2142.836,"endTime":2144.876,"body":"We just have to be a bit"},{"speaker":"Galen Low","startTime":2142.836,"endTime":2144.876,"body":"more intentional about them."},{"speaker":"Galen Low","startTime":2144.996,"endTime":2146.906,"body":"And I like what you just said"},{"speaker":"Galen Low","startTime":2144.996,"endTime":2146.906,"body":"about, like, you know, in a"},{"speaker":"Galen Low","startTime":2146.906,"endTime":2149.746,"body":"way, you can be a good coach or"},{"speaker":"Galen Low","startTime":2146.906,"endTime":2149.746,"body":"mentor by being aware of what"},{"speaker":"Galen Low","startTime":2149.766,"endTime":2150.906,"body":"other people are working on."},{"speaker":"Galen Low","startTime":2150.906,"endTime":2152.736,"body":"It doesn't necessarily"},{"speaker":"Galen Low","startTime":2150.906,"endTime":2152.736,"body":"mean overhearing it."},{"speaker":"Galen Low","startTime":2152.836,"endTime":2154.506,"body":"It might just be"},{"speaker":"Galen Low","startTime":2152.836,"endTime":2154.506,"body":"paying attention."},{"speaker":"Galen Low","startTime":2154.506,"endTime":2156.976,"body":"You h- you have the information"},{"speaker":"Galen Low","startTime":2154.506,"endTime":2156.976,"body":"available to you, and you know"},{"speaker":"Galen Low","startTime":2156.976,"endTime":2159.396,"body":"the people who are sort of"},{"speaker":"Galen Low","startTime":2156.976,"endTime":2159.396,"body":"close to you or the people that"},{"speaker":"Galen Low","startTime":2159.396,"endTime":2161.936,"body":"you, like, view as role models"},{"speaker":"Galen Low","startTime":2159.396,"endTime":2161.936,"body":"that you can pay attention to."},{"speaker":"Galen Low","startTime":2162.096,"endTime":2163.346,"body":"I think it comes back"},{"speaker":"Galen Low","startTime":2162.096,"endTime":2163.346,"body":"to that other thing."},{"speaker":"Galen Low","startTime":2163.516,"endTime":2165.456,"body":"Sorry, I've been like… I've"},{"speaker":"Galen Low","startTime":2163.516,"endTime":2165.456,"body":"been thinking about what you"},{"speaker":"Galen Low","startTime":2165.506,"endTime":2167.886,"body":"had said earlier, and I'm"},{"speaker":"Galen Low","startTime":2165.506,"endTime":2167.886,"body":"like, yeah, even the, like,"},{"speaker":"Galen Low","startTime":2167.906,"endTime":2169.906,"body":"reading between the lines or"},{"speaker":"Galen Low","startTime":2167.906,"endTime":2169.906,"body":"reading faces and things like"},{"speaker":"Galen Low","startTime":2169.906,"endTime":2172.826,"body":"that, like, every opportunity,"},{"speaker":"Galen Low","startTime":2169.906,"endTime":2172.826,"body":"every time you're sort of,"},{"speaker":"Galen Low","startTime":2172.826,"endTime":2175.296,"body":"quote-unquote, \"in the room,\""},{"speaker":"Galen Low","startTime":2172.826,"endTime":2175.296,"body":"even if it's a virtual room,"},{"speaker":"Galen Low","startTime":2175.426,"endTime":2178.086,"body":"with people that you wanna"},{"speaker":"Galen Low","startTime":2175.426,"endTime":2178.086,"body":"learn from or people that you"},{"speaker":"Galen Low","startTime":2178.086,"endTime":2180.356,"body":"respect or people who are your"},{"speaker":"Galen Low","startTime":2178.086,"endTime":2180.356,"body":"role models, that's a time"},{"speaker":"Galen Low","startTime":2180.356,"endTime":2183.166,"body":"to really pay attention, not,"},{"speaker":"Galen Low","startTime":2180.356,"endTime":2183.166,"body":"like, multitask while that"},{"speaker":"Galen Low","startTime":2183.166,"endTime":2185.846,"body":"person's talking, but actually"},{"speaker":"Galen Low","startTime":2183.166,"endTime":2185.846,"body":"look at the room, look at the"},{"speaker":"Galen Low","startTime":2185.896,"endTime":2189.426,"body":"people's reactions, and learn"},{"speaker":"Galen Low","startTime":2185.896,"endTime":2189.426,"body":"from that sort of example."},{"speaker":"Galen Low","startTime":2189.426,"endTime":2190.296,"body":"It's still there."},{"speaker":"Galen Low","startTime":2190.376,"endTime":2193.726,"body":"And the overall just you"},{"speaker":"Galen Low","startTime":2190.376,"endTime":2193.726,"body":"know, being intentional,"},{"speaker":"Galen Low","startTime":2193.726,"endTime":2195.386,"body":"scheduling, like, the time in."},{"speaker":"Galen Low","startTime":2195.456,"endTime":2198.686,"body":"It might not be as easy to"},{"speaker":"Galen Low","startTime":2195.456,"endTime":2198.686,"body":"be like, \"Hey,\" like, \"after"},{"speaker":"Galen Low","startTime":2198.686,"endTime":2201.496,"body":"the meeting, can you, you"},{"speaker":"Galen Low","startTime":2198.686,"endTime":2201.496,"body":"know, share with me your"},{"speaker":"Galen Low","startTime":2201.496,"endTime":2203.196,"body":"approach and how you planned"},{"speaker":"Galen Low","startTime":2201.496,"endTime":2203.196,"body":"for that?\" Like, that might"},{"speaker":"Galen Low","startTime":2203.196,"endTime":2206.516,"body":"be too rigid and, like, sort"},{"speaker":"Galen Low","startTime":2203.196,"endTime":2206.516,"body":"of, I don't know, forced."},{"speaker":"Galen Low","startTime":2206.566,"endTime":2211.086,"body":"But I think it is about paying"},{"speaker":"Galen Low","startTime":2206.566,"endTime":2211.086,"body":"attention and getting exposure"},{"speaker":"Galen Low","startTime":2211.086,"endTime":2214.996,"body":"to the things that people that"},{"speaker":"Galen Low","startTime":2211.086,"endTime":2214.996,"body":"you wanna learn from are doing."},{"speaker":"Galen Low","startTime":2215.136,"endTime":2217.286,"body":"And that might be in your direct"},{"speaker":"Galen Low","startTime":2215.136,"endTime":2217.286,"body":"path, or it might not be, but"},{"speaker":"Galen Low","startTime":2217.286,"endTime":2220.296,"body":"there's definitely ways to"},{"speaker":"Galen Low","startTime":2217.286,"endTime":2220.296,"body":"create those opportunities and"},{"speaker":"Galen Low","startTime":2220.296,"endTime":2223.526,"body":"then, like, take full advantage"},{"speaker":"Galen Low","startTime":2220.296,"endTime":2223.526,"body":"of them, like, pay attention."},{"speaker":"Galen Low","startTime":2223.686,"endTime":2225.486,"body":"I still think it's one of"},{"speaker":"Galen Low","startTime":2223.686,"endTime":2225.486,"body":"the best ways to learn."},{"speaker":"Galen Low","startTime":2225.576,"endTime":2227.506,"body":"Not everyone's a great teacher,"},{"speaker":"Galen Low","startTime":2225.576,"endTime":2227.506,"body":"even if they're good at their"},{"speaker":"Galen Low","startTime":2227.506,"endTime":2230.626,"body":"craft, so if you can, like,"},{"speaker":"Galen Low","startTime":2227.506,"endTime":2230.626,"body":"observe them doing their craft,"},{"speaker":"Galen Low","startTime":2230.736,"endTime":2233.716,"body":"that might be a much richer"},{"speaker":"Galen Low","startTime":2230.736,"endTime":2233.716,"body":"learning experience than, you"},{"speaker":"Galen Low","startTime":2233.716,"endTime":2235.996,"body":"know, reaching out and being"},{"speaker":"Galen Low","startTime":2233.716,"endTime":2235.996,"body":"like, \"Can you teach me to,"},{"speaker":"Galen Low","startTime":2236.076,"endTime":2237.246,"body":"you know, tell good stories?\""},{"speaker":"Galen Low","startTime":2237.296,"endTime":2238.826,"body":"They'll be like, \"Well,"},{"speaker":"Galen Low","startTime":2237.296,"endTime":2238.826,"body":"I don't know. Just kinda"},{"speaker":"Galen Low","startTime":2238.946,"endTime":2240.449,"body":"follow your heart.\" You know?"},{"speaker":"Galen Low","startTime":2240.449,"endTime":2241.916,"body":"It's just like, okay,"},{"speaker":"Galen Low","startTime":2240.449,"endTime":2241.916,"body":"that didn't really work."},{"speaker":"Karen Chong","startTime":2242.186,"endTime":2242.456,"body":"Yeah."},{"speaker":"Karen Chong","startTime":2242.456,"endTime":2245.656,"body":"And, like, even in today's"},{"speaker":"Karen Chong","startTime":2242.456,"endTime":2245.656,"body":"world, I don't think it hurts"},{"speaker":"Karen Chong","startTime":2245.756,"endTime":2248.896,"body":"to even schedule something"},{"speaker":"Karen Chong","startTime":2245.756,"endTime":2248.896,"body":"that may seem a little bit"},{"speaker":"Karen Chong","startTime":2248.926,"endTime":2253.236,"body":"forceful, because we know that"},{"speaker":"Karen Chong","startTime":2248.926,"endTime":2253.236,"body":"we are trying to Get clarity."},{"speaker":"Karen Chong","startTime":2253.576,"endTime":2257.606,"body":"We are trying to minimize"},{"speaker":"Karen Chong","startTime":2253.576,"endTime":2257.606,"body":"information misalignment,"},{"speaker":"Karen Chong","startTime":2258.026,"endTime":2261.426,"body":"and I think people are a"},{"speaker":"Karen Chong","startTime":2258.026,"endTime":2261.426,"body":"little bit more open to that."},{"speaker":"Karen Chong","startTime":2261.556,"endTime":2264.586,"body":"And one group that we haven't"},{"speaker":"Karen Chong","startTime":2261.556,"endTime":2264.586,"body":"specifically talked about"},{"speaker":"Karen Chong","startTime":2264.686,"endTime":2266.906,"body":"is stakeholders, leadership."},{"speaker":"Galen Low","startTime":2266.986,"endTime":2267.936,"body":"Ah, yes."},{"speaker":"Karen Chong","startTime":2268.136,"endTime":2271.986,"body":"Because in, in"},{"speaker":"Karen Chong","startTime":2268.136,"endTime":2271.986,"body":"person, they may actually"},{"speaker":"Karen Chong","startTime":2272.126,"endTime":2274.936,"body":"just happen to be running"},{"speaker":"Karen Chong","startTime":2272.126,"endTime":2274.936,"body":"into you and ask you, \"Oh,"},{"speaker":"Karen Chong","startTime":2274.936,"endTime":2276.256,"body":"how is that project going?\""},{"speaker":"Galen Low","startTime":2276.346,"endTime":2277.086,"body":"Right, yes."},{"speaker":"Karen Chong","startTime":2277.316,"endTime":2278.616,"body":"And that's natural."},{"speaker":"Karen Chong","startTime":2278.776,"endTime":2281.586,"body":"It's not because they"},{"speaker":"Karen Chong","startTime":2278.776,"endTime":2281.586,"body":"know it's not going well."},{"speaker":"Karen Chong","startTime":2281.736,"endTime":2284.966,"body":"But in a remote hybrid"},{"speaker":"Karen Chong","startTime":2281.736,"endTime":2284.966,"body":"world, if they ask you that,"},{"speaker":"Karen Chong","startTime":2285.106,"endTime":2288.156,"body":"they are thinking about"},{"speaker":"Karen Chong","startTime":2285.106,"endTime":2288.156,"body":"something is going well."},{"speaker":"Karen Chong","startTime":2288.166,"endTime":2288.196,"body":"Yes."},{"speaker":"Karen Chong","startTime":2288.366,"endTime":2293.146,"body":"So that makes communication"},{"speaker":"Karen Chong","startTime":2288.366,"endTime":2293.146,"body":"planning and stakeholder mapping"},{"speaker":"Karen Chong","startTime":2293.206,"endTime":2297.506,"body":"even more important in hybrid"},{"speaker":"Karen Chong","startTime":2293.206,"endTime":2297.506,"body":"remote world, because you"},{"speaker":"Karen Chong","startTime":2297.506,"endTime":2300.916,"body":"would have to be intentional"},{"speaker":"Karen Chong","startTime":2297.506,"endTime":2300.916,"body":"to be in front of them, 'cause"},{"speaker":"Karen Chong","startTime":2301.106,"endTime":2302.226,"body":"out of sight, out of mind."},{"speaker":"Karen Chong","startTime":2302.356,"endTime":2304.956,"body":"If they don't see anything from"},{"speaker":"Karen Chong","startTime":2302.356,"endTime":2304.956,"body":"you, they forget about you."},{"speaker":"Karen Chong","startTime":2305.186,"endTime":2308.726,"body":"And if you build a reputation"},{"speaker":"Karen Chong","startTime":2305.186,"endTime":2308.726,"body":"of just sending, like,"},{"speaker":"Karen Chong","startTime":2308.736,"endTime":2311.606,"body":"updates or scheduling"},{"speaker":"Karen Chong","startTime":2308.736,"endTime":2311.606,"body":"meetings that don't need to be"},{"speaker":"Karen Chong","startTime":2311.706,"endTime":2313.176,"body":"meetings, they remember that."},{"speaker":"Karen Chong","startTime":2313.796,"endTime":2316.246,"body":"They don't remember how"},{"speaker":"Karen Chong","startTime":2313.796,"endTime":2316.246,"body":"the project is going."},{"speaker":"Karen Chong","startTime":2316.246,"endTime":2318.816,"body":"So stakeholder management,"},{"speaker":"Karen Chong","startTime":2316.246,"endTime":2318.816,"body":"stakeholder mapping, and"},{"speaker":"Karen Chong","startTime":2318.816,"endTime":2322.996,"body":"communication becomes even more"},{"speaker":"Karen Chong","startTime":2318.816,"endTime":2322.996,"body":"key in the remote hybrid world."},{"speaker":"Galen Low","startTime":2323.116,"endTime":2325.856,"body":"What is the r- remote"},{"speaker":"Galen Low","startTime":2323.116,"endTime":2325.856,"body":"equivalent of running into a"},{"speaker":"Galen Low","startTime":2325.856,"endTime":2327.216,"body":"stakeholder in the elevator?"},{"speaker":"Karen Chong","startTime":2327.336,"endTime":2330.076,"body":"A lot of"},{"speaker":"Karen Chong","startTime":2327.336,"endTime":2330.076,"body":"companies may have random,"},{"speaker":"Karen Chong","startTime":2330.086,"endTime":2332.046,"body":"like, water cooler channels."},{"speaker":"Galen Low","startTime":2332.176,"endTime":2332.936,"body":"Yeah, okay."},{"speaker":"Galen Low","startTime":2333.016,"endTime":2335.616,"body":"Be at the extracurricular"},{"speaker":"Galen Low","startTime":2333.016,"endTime":2335.616,"body":"stuff, yeah?"},{"speaker":"Karen Chong","startTime":2335.736,"endTime":2339.086,"body":"Or I actually"},{"speaker":"Karen Chong","startTime":2335.736,"endTime":2339.086,"body":"think that being remote hybrid,"},{"speaker":"Karen Chong","startTime":2339.126,"endTime":2343.886,"body":"it may open up a channel for"},{"speaker":"Karen Chong","startTime":2339.126,"endTime":2343.886,"body":"you to talk directly to the"},{"speaker":"Karen Chong","startTime":2344.046,"endTime":2347.006,"body":"project sponsor… Well, you"},{"speaker":"Karen Chong","startTime":2344.046,"endTime":2347.006,"body":"should have a direct line to"},{"speaker":"Karen Chong","startTime":2347.006,"endTime":2349.946,"body":"the project sponsor, but say"},{"speaker":"Karen Chong","startTime":2347.006,"endTime":2349.946,"body":"the C-suite, for example."},{"speaker":"Karen Chong","startTime":2350.026,"endTime":2352.966,"body":"It's not out of place"},{"speaker":"Karen Chong","startTime":2350.026,"endTime":2352.966,"body":"nowadays for you to send"},{"speaker":"Karen Chong","startTime":2352.966,"endTime":2353.966,"body":"them a direct message."},{"speaker":"Karen Chong","startTime":2354.056,"endTime":2357.766,"body":"\"Can I have one-on-ones with"},{"speaker":"Karen Chong","startTime":2354.056,"endTime":2357.766,"body":"you periodically or whatnot?"},{"speaker":"Karen Chong","startTime":2357.926,"endTime":2361.686,"body":"I send regular updates anyway,"},{"speaker":"Karen Chong","startTime":2357.926,"endTime":2361.686,"body":"but I would like to allow an"},{"speaker":"Karen Chong","startTime":2361.686,"endTime":2364.966,"body":"opportunity for you to go deeper"},{"speaker":"Karen Chong","startTime":2361.686,"endTime":2364.966,"body":"or answer any questions that"},{"speaker":"Karen Chong","startTime":2364.966,"endTime":2367.866,"body":"you don't think are answered"},{"speaker":"Karen Chong","startTime":2364.966,"endTime":2367.866,"body":"from my updates.\" So being"},{"speaker":"Karen Chong","startTime":2367.866,"endTime":2370.876,"body":"intentional to be in front of"},{"speaker":"Karen Chong","startTime":2367.866,"endTime":2370.876,"body":"them, keeping them informed,"},{"speaker":"Karen Chong","startTime":2370.896,"endTime":2375.026,"body":"and tailoring your communication"},{"speaker":"Karen Chong","startTime":2370.896,"endTime":2375.026,"body":"considering that person's"},{"speaker":"Karen Chong","startTime":2375.216,"endTime":2380.916,"body":"habit or their influence on"},{"speaker":"Karen Chong","startTime":2375.216,"endTime":2380.916,"body":"the project or level of where"},{"speaker":"Karen Chong","startTime":2380.916,"endTime":2382.166,"body":"they are in their company."},{"speaker":"Karen Chong","startTime":2382.466,"endTime":2384.556,"body":"That is even more"},{"speaker":"Karen Chong","startTime":2382.466,"endTime":2384.556,"body":"important nowadays."},{"speaker":"Galen Low","startTime":2384.816,"endTime":2386.906,"body":"I like the tapestry"},{"speaker":"Galen Low","startTime":2384.816,"endTime":2386.906,"body":"you're weaving because I'm,"},{"speaker":"Galen Low","startTime":2386.926,"endTime":2389.396,"body":"you know, thinking about you"},{"speaker":"Galen Low","startTime":2386.926,"endTime":2389.396,"body":"were saying about rapport and"},{"speaker":"Galen Low","startTime":2389.396,"endTime":2391.476,"body":"the importance of it and just"},{"speaker":"Galen Low","startTime":2389.396,"endTime":2391.476,"body":"building trust, and I know we"},{"speaker":"Galen Low","startTime":2391.476,"endTime":2393.756,"body":"didn't talk about stakeholders"},{"speaker":"Galen Low","startTime":2391.476,"endTime":2393.756,"body":"at that point, but, you know,"},{"speaker":"Galen Low","startTime":2393.756,"endTime":2396.156,"body":"y- y- building trust with"},{"speaker":"Galen Low","startTime":2393.756,"endTime":2396.156,"body":"your stakeholders, using those"},{"speaker":"Galen Low","startTime":2396.156,"endTime":2398.926,"body":"opportunities to build rapport"},{"speaker":"Galen Low","startTime":2396.156,"endTime":2398.926,"body":"unlocks the ability to have"},{"speaker":"Galen Low","startTime":2398.966,"endTime":2401.186,"body":"not the formal communication"},{"speaker":"Galen Low","startTime":2398.966,"endTime":2401.186,"body":"where I'm like, \"Here's"},{"speaker":"Galen Low","startTime":2401.196,"endTime":2403.056,"body":"the status update attached."},{"speaker":"Galen Low","startTime":2403.116,"endTime":2406.076,"body":"Please review action items.\""},{"speaker":"Galen Low","startTime":2403.116,"endTime":2406.076,"body":"Not that one, and not the"},{"speaker":"Galen Low","startTime":2406.106,"endTime":2408.346,"body":"necessarily, \"Hey, can I, you"},{"speaker":"Galen Low","startTime":2406.106,"endTime":2408.346,"body":"know, spend a day with you"},{"speaker":"Galen Low","startTime":2408.346,"endTime":2410.896,"body":"and learn from you?\" But even"},{"speaker":"Galen Low","startTime":2408.346,"endTime":2410.896,"body":"that in-between of, like,"},{"speaker":"Galen Low","startTime":2410.976,"endTime":2413.276,"body":"having built enough rapport,"},{"speaker":"Galen Low","startTime":2410.976,"endTime":2413.276,"body":"if it's appropriate, if the"},{"speaker":"Galen Low","startTime":2413.286,"endTime":2416.106,"body":"etiquette is, you know, permits"},{"speaker":"Galen Low","startTime":2413.286,"endTime":2416.106,"body":"it where you work, to be like,"},{"speaker":"Galen Low","startTime":2416.126,"endTime":2418.656,"body":"instead of sending the formal"},{"speaker":"Galen Low","startTime":2416.126,"endTime":2418.656,"body":"update, might just be the,"},{"speaker":"Galen Low","startTime":2418.656,"endTime":2420.256,"body":"\"Hey, how was that barbecue?"},{"speaker":"Galen Low","startTime":2420.386,"endTime":2421.946,"body":"By the way, I just wanna let you"},{"speaker":"Galen Low","startTime":2420.386,"endTime":2421.946,"body":"know that this blah, blah, blah,"},{"speaker":"Galen Low","startTime":2421.946,"endTime":2423.486,"body":"blah, blah.\" The end, right?"},{"speaker":"Galen Low","startTime":2423.496,"endTime":2425.866,"body":"Like, it… And I think"},{"speaker":"Galen Low","startTime":2423.496,"endTime":2425.866,"body":"you're right that in some"},{"speaker":"Galen Low","startTime":2425.866,"endTime":2428.286,"body":"work cultures, maybe not every"},{"speaker":"Galen Low","startTime":2425.866,"endTime":2428.286,"body":"work culture, but in, in some"},{"speaker":"Galen Low","startTime":2428.286,"endTime":2431.506,"body":"organizations, that is becoming"},{"speaker":"Galen Low","startTime":2428.286,"endTime":2431.506,"body":"a bit normal and acceptable."},{"speaker":"Galen Low","startTime":2431.566,"endTime":2434.876,"body":"Even if you are pinging somebody"},{"speaker":"Galen Low","startTime":2431.566,"endTime":2434.876,"body":"who is in, you know, the C-suite"},{"speaker":"Galen Low","startTime":2434.936,"endTime":2438.216,"body":"or, or that senior director who"},{"speaker":"Galen Low","startTime":2434.936,"endTime":2438.216,"body":"you know is busy, it's still"},{"speaker":"Galen Low","startTime":2438.366,"endTime":2442.516,"body":"a mechanism to establish and"},{"speaker":"Galen Low","startTime":2438.366,"endTime":2442.516,"body":"reinforce and, and maintain"},{"speaker":"Galen Low","startTime":2442.516,"endTime":2446.006,"body":"this sort of more personal"},{"speaker":"Galen Low","startTime":2442.516,"endTime":2446.006,"body":"relationship that almost, I,"},{"speaker":"Galen Low","startTime":2446.006,"endTime":2449.286,"body":"I would say almost replicates"},{"speaker":"Galen Low","startTime":2446.006,"endTime":2449.286,"body":"that exposure to them in person."},{"speaker":"Galen Low","startTime":2449.436,"endTime":2451.876,"body":"I think it still, you know,"},{"speaker":"Galen Low","startTime":2449.436,"endTime":2451.876,"body":"creates learning experiences"},{"speaker":"Galen Low","startTime":2451.876,"endTime":2454.346,"body":"for you, gives you visibility,"},{"speaker":"Galen Low","startTime":2451.876,"endTime":2454.346,"body":"and that rapport and"},{"speaker":"Galen Low","startTime":2454.346,"endTime":2455.586,"body":"trust is something, yeah."},{"speaker":"Galen Low","startTime":2455.646,"endTime":2457.746,"body":"I wanna say it's like playing"},{"speaker":"Galen Low","startTime":2455.646,"endTime":2457.746,"body":"the game, but it's not really."},{"speaker":"Galen Low","startTime":2457.746,"endTime":2462.146,"body":"It's like rehumanizing a sort"},{"speaker":"Galen Low","startTime":2457.746,"endTime":2462.146,"body":"of interpretation of remote"},{"speaker":"Galen Low","startTime":2462.146,"endTime":2464.826,"body":"and hybrid work culture"},{"speaker":"Galen Low","startTime":2462.146,"endTime":2464.826,"body":"that is a bit robotic."},{"speaker":"Galen Low","startTime":2464.826,"endTime":2465.436,"body":"You know what I mean?"},{"speaker":"Galen Low","startTime":2465.436,"endTime":2466.866,"body":"It's like, let's"},{"speaker":"Galen Low","startTime":2465.436,"endTime":2466.866,"body":"rehumanize that."},{"speaker":"Galen Low","startTime":2466.936,"endTime":2468.426,"body":"I won't get stuck in"},{"speaker":"Galen Low","startTime":2466.936,"endTime":2468.426,"body":"the elevator with you,"},{"speaker":"Galen Low","startTime":2468.426,"endTime":2469.266,"body":"but, like, what is the-"},{"speaker":"Karen Chong","startTime":2469.266,"endTime":2470.776,"body":"How do"},{"speaker":"Karen Chong","startTime":2469.266,"endTime":2470.776,"body":"I create that moment?"},{"speaker":"Galen Low","startTime":2471.416,"endTime":2471.486,"body":"Yeah."},{"speaker":"Karen Chong","startTime":2471.486,"endTime":2474.356,"body":"To be stuck"},{"speaker":"Karen Chong","startTime":2471.486,"endTime":2474.356,"body":"in an elevator with you?"},{"speaker":"Galen Low","startTime":2474.356,"endTime":2475.486,"body":"Yeah."},{"speaker":"Galen Low","startTime":2475.486,"endTime":2476.156,"body":"Yeah, exactly."},{"speaker":"Galen Low","startTime":2477.056,"endTime":2477.916,"body":"Elevator chat."},{"speaker":"Karen Chong","startTime":2478.306,"endTime":2482.106,"body":"Yeah, and if"},{"speaker":"Karen Chong","startTime":2478.306,"endTime":2482.106,"body":"you're not comfortable because"},{"speaker":"Karen Chong","startTime":2482.206,"endTime":2486.146,"body":"the leadership is, like, three"},{"speaker":"Karen Chong","startTime":2482.206,"endTime":2486.146,"body":"skip levels, maybe you could"},{"speaker":"Karen Chong","startTime":2486.146,"endTime":2491.656,"body":"leverage, like, the layers in"},{"speaker":"Karen Chong","startTime":2486.146,"endTime":2491.656,"body":"between and use them as feelers."},{"speaker":"Karen Chong","startTime":2492.036,"endTime":2497.47,"body":"Like, our leadership aware of"},{"speaker":"Karen Chong","startTime":2492.036,"endTime":2497.47,"body":"something, or would it benefit"},{"speaker":"Karen Chong","startTime":2497.48,"endTime":2501.65,"body":"if I provide this information"},{"speaker":"Karen Chong","startTime":2497.48,"endTime":2501.65,"body":"for them to use for whatever?"},{"speaker":"Karen Chong","startTime":2501.79,"endTime":2503.45,"body":"I don't know, just be curious."},{"speaker":"Karen Chong","startTime":2503.59,"endTime":2504.34,"body":"Ask questions."},{"speaker":"Karen Chong","startTime":2504.91,"endTime":2505.15,"body":"Yes."},{"speaker":"Karen Chong","startTime":2505.15,"endTime":2507.67,"body":"'Cause it's e- even harder"},{"speaker":"Karen Chong","startTime":2505.15,"endTime":2507.67,"body":"now because we already know"},{"speaker":"Karen Chong","startTime":2507.68,"endTime":2510.99,"body":"that, like, it's impossible to"},{"speaker":"Karen Chong","startTime":2507.68,"endTime":2510.99,"body":"overhear, very hard to overhear."},{"speaker":"Karen Chong","startTime":2511.11,"endTime":2513.46,"body":"You just have to ask the"},{"speaker":"Karen Chong","startTime":2511.11,"endTime":2513.46,"body":"questions 'cause that"},{"speaker":"Karen Chong","startTime":2513.46,"endTime":2515.74,"body":"helps you uncovers things"},{"speaker":"Karen Chong","startTime":2513.46,"endTime":2515.74,"body":"that you may not know."},{"speaker":"Karen Chong","startTime":2515.93,"endTime":2519.5,"body":"It may help you correct"},{"speaker":"Karen Chong","startTime":2515.93,"endTime":2519.5,"body":"miscommunication,"},{"speaker":"Karen Chong","startTime":2519.51,"endTime":2521.1,"body":"misinformation, or whatnot."},{"speaker":"Karen Chong","startTime":2521.14,"endTime":2524.73,"body":"So being curious and asking"},{"speaker":"Karen Chong","startTime":2521.14,"endTime":2524.73,"body":"better questions now is a"},{"speaker":"Karen Chong","startTime":2524.73,"endTime":2528.29,"body":"skill that has been valued for"},{"speaker":"Karen Chong","startTime":2524.73,"endTime":2528.29,"body":"decades already, but now it's"},{"speaker":"Karen Chong","startTime":2528.29,"endTime":2531.6,"body":"even more important for project"},{"speaker":"Karen Chong","startTime":2528.29,"endTime":2531.6,"body":"leaders to be good at that."},{"speaker":"Galen Low","startTime":2531.86,"endTime":2532.34,"body":"I love that."},{"speaker":"Galen Low","startTime":2532.34,"endTime":2534.42,"body":"I actually think it's, like,"},{"speaker":"Galen Low","startTime":2532.34,"endTime":2534.42,"body":"one of the less obvious ones"},{"speaker":"Galen Low","startTime":2534.42,"endTime":2536.8,"body":"because it's easy to be asking"},{"speaker":"Galen Low","startTime":2534.42,"endTime":2536.8,"body":"about, you know, questions about"},{"speaker":"Galen Low","startTime":2536.8,"endTime":2538.55,"body":"the thing that's right in front"},{"speaker":"Galen Low","startTime":2536.8,"endTime":2538.55,"body":"of us that, you know, that was"},{"speaker":"Galen Low","startTime":2538.55,"endTime":2539.75,"body":"in the agenda for the meeting."},{"speaker":"Galen Low","startTime":2539.8,"endTime":2542.94,"body":"But not e- it doesn't occur"},{"speaker":"Galen Low","startTime":2539.8,"endTime":2542.94,"body":"to everyone to ask about other"},{"speaker":"Galen Low","startTime":2542.94,"endTime":2545.76,"body":"things that are happening,"},{"speaker":"Galen Low","startTime":2542.94,"endTime":2545.76,"body":"you know, the broader context,"},{"speaker":"Galen Low","startTime":2545.76,"endTime":2549.93,"body":"the bigger picture, as part of"},{"speaker":"Galen Low","startTime":2545.76,"endTime":2549.93,"body":"that conversation to, yeah, get"},{"speaker":"Galen Low","startTime":2550.0,"endTime":2552.54,"body":"that context and information"},{"speaker":"Galen Low","startTime":2550.0,"endTime":2552.54,"body":"that might be three or four"},{"speaker":"Galen Low","startTime":2552.54,"endTime":2555.85,"body":"levels above you, that you"},{"speaker":"Galen Low","startTime":2552.54,"endTime":2555.85,"body":"might not have direct knowledge"},{"speaker":"Galen Low","startTime":2555.87,"endTime":2559.09,"body":"of, but could definitely,"},{"speaker":"Galen Low","startTime":2555.87,"endTime":2559.09,"body":"you know, ask the questions."},{"speaker":"Galen Low","startTime":2559.26,"endTime":2561.97,"body":"And that's gonna improve"},{"speaker":"Galen Low","startTime":2559.26,"endTime":2561.97,"body":"the work you're doing, you"},{"speaker":"Galen Low","startTime":2561.97,"endTime":2564.36,"body":"know, boots on the ground,"},{"speaker":"Galen Low","startTime":2561.97,"endTime":2564.36,"body":"but also, I think it plugs"},{"speaker":"Galen Low","startTime":2564.36,"endTime":2567.47,"body":"you into opportunities to"},{"speaker":"Galen Low","startTime":2564.36,"endTime":2567.47,"body":"connect the dots and maybe"},{"speaker":"Galen Low","startTime":2567.47,"endTime":2568.38,"body":"opportunities for yourself."},{"speaker":"Karen Chong","startTime":2568.53,"endTime":2568.74,"body":"Yeah."},{"speaker":"Galen Low","startTime":2568.94,"endTime":2570.83,"body":"I wanted to ask you,"},{"speaker":"Galen Low","startTime":2568.94,"endTime":2570.83,"body":"because I know you work with a"},{"speaker":"Galen Low","startTime":2570.83,"endTime":2573.79,"body":"lot of remote teams, and some of"},{"speaker":"Galen Low","startTime":2570.83,"endTime":2573.79,"body":"them probably haven't ever met"},{"speaker":"Galen Low","startTime":2573.79,"endTime":2578.41,"body":"in person, but if a team that's"},{"speaker":"Galen Low","startTime":2573.79,"endTime":2578.41,"body":"always remote does have a chance"},{"speaker":"Galen Low","startTime":2578.57,"endTime":2581.79,"body":"to get together in person, what"},{"speaker":"Galen Low","startTime":2578.57,"endTime":2581.79,"body":"would you recommend that they"},{"speaker":"Galen Low","startTime":2581.79,"endTime":2585.25,"body":"do to sort of help make their"},{"speaker":"Galen Low","startTime":2581.79,"endTime":2585.25,"body":"collaborations even stronger?"},{"speaker":"Karen Chong","startTime":2585.54,"endTime":2587.99,"body":"I would"},{"speaker":"Karen Chong","startTime":2585.54,"endTime":2587.99,"body":"say do something that"},{"speaker":"Karen Chong","startTime":2587.99,"endTime":2590.17,"body":"you cannot do remotely."},{"speaker":"Karen Chong","startTime":2590.32,"endTime":2595.078,"body":"So If you picture someone"},{"speaker":"Karen Chong","startTime":2590.32,"endTime":2595.078,"body":"was visiting from a different"},{"speaker":"Karen Chong","startTime":2595.088,"endTime":2598.088,"body":"office, say your Vancouver"},{"speaker":"Karen Chong","startTime":2595.088,"endTime":2598.088,"body":"office has someone in the"},{"speaker":"Karen Chong","startTime":2598.088,"endTime":2600.968,"body":"Toronto office, you wouldn't let"},{"speaker":"Karen Chong","startTime":2598.088,"endTime":2600.968,"body":"that person just sit in a room"},{"speaker":"Karen Chong","startTime":2600.968,"endTime":2602.598,"body":"by himself or herself, right?"},{"speaker":"Karen Chong","startTime":2602.778,"endTime":2603.698,"body":"You would engage."},{"speaker":"Karen Chong","startTime":2604.038,"endTime":2607.958,"body":"So take the opportunity to do"},{"speaker":"Karen Chong","startTime":2604.038,"endTime":2607.958,"body":"things you cannot do remotely."},{"speaker":"Karen Chong","startTime":2607.988,"endTime":2610.968,"body":"So for example, if you have"},{"speaker":"Karen Chong","startTime":2607.988,"endTime":2610.968,"body":"brainstorming sessions,"},{"speaker":"Karen Chong","startTime":2611.068,"endTime":2612.428,"body":"maybe use actual stickies."},{"speaker":"Galen Low","startTime":2613.168,"endTime":2613.738,"body":"There you go."},{"speaker":"Karen Chong","startTime":2613.798,"endTime":2615.188,"body":"Maybe"},{"speaker":"Karen Chong","startTime":2613.798,"endTime":2615.188,"body":"use actual whiteboard."},{"speaker":"Karen Chong","startTime":2615.378,"endTime":2618.788,"body":"That's a point I wanted to make-"},{"speaker":"Karen Chong","startTime":2615.378,"endTime":2618.788,"body":"… about stickies, because you"},{"speaker":"Karen Chong","startTime":2618.798,"endTime":2621.228,"body":"are using a different part"},{"speaker":"Karen Chong","startTime":2618.798,"endTime":2621.228,"body":"of your brains, and it's the"},{"speaker":"Karen Chong","startTime":2621.228,"endTime":2624.108,"body":"physical action of putting"},{"speaker":"Karen Chong","startTime":2621.228,"endTime":2624.108,"body":"something down and writing."},{"speaker":"Karen Chong","startTime":2624.208,"endTime":2627.948,"body":"It does utilize different parts"},{"speaker":"Karen Chong","startTime":2624.208,"endTime":2627.948,"body":"of your brain, and you form"},{"speaker":"Karen Chong","startTime":2627.948,"endTime":2629.658,"body":"neural pathways differently."},{"speaker":"Karen Chong","startTime":2629.728,"endTime":2632.728,"body":"And with technology, we don't"},{"speaker":"Karen Chong","startTime":2629.728,"endTime":2632.728,"body":"have to worry about rolling"},{"speaker":"Karen Chong","startTime":2632.728,"endTime":2635.698,"body":"it up and having the stickies"},{"speaker":"Karen Chong","startTime":2632.728,"endTime":2635.698,"body":"fall out of place anymore."},{"speaker":"Galen Low","startTime":2635.708,"endTime":2635.888,"body":"Right."},{"speaker":"Galen Low","startTime":2635.888,"endTime":2636.208,"body":"Right."},{"speaker":"Karen Chong","startTime":2636.268,"endTime":2637.858,"body":"So do"},{"speaker":"Karen Chong","startTime":2636.268,"endTime":2637.858,"body":"things like that."},{"speaker":"Karen Chong","startTime":2637.998,"endTime":2641.428,"body":"Use the opportunity to"},{"speaker":"Karen Chong","startTime":2637.998,"endTime":2641.428,"body":"have the conversations."},{"speaker":"Karen Chong","startTime":2641.488,"endTime":2645.808,"body":"It could be the difficult"},{"speaker":"Karen Chong","startTime":2641.488,"endTime":2645.808,"body":"conversations, it could be the"},{"speaker":"Karen Chong","startTime":2645.958,"endTime":2649.258,"body":"less obviously work-related"},{"speaker":"Karen Chong","startTime":2645.958,"endTime":2649.258,"body":"conversations, or, like,"},{"speaker":"Karen Chong","startTime":2649.258,"endTime":2651.048,"body":"decision-making conversations."},{"speaker":"Karen Chong","startTime":2651.248,"endTime":2654.548,"body":"And use this chance to…"},{"speaker":"Karen Chong","startTime":2651.248,"endTime":2654.548,"body":"If you have to do creative,"},{"speaker":"Karen Chong","startTime":2654.548,"endTime":2656.378,"body":"collaborative work, perfect."},{"speaker":"Karen Chong","startTime":2656.608,"endTime":2658.398,"body":"Use this chance to do that."},{"speaker":"Karen Chong","startTime":2658.568,"endTime":2661.508,"body":"If it's a planning, like"},{"speaker":"Karen Chong","startTime":2658.568,"endTime":2661.508,"body":"quarterly planning or"},{"speaker":"Karen Chong","startTime":2661.508,"endTime":2665.018,"body":"whatnot, being in person"},{"speaker":"Karen Chong","startTime":2661.508,"endTime":2665.018,"body":"is so much more efficient."},{"speaker":"Karen Chong","startTime":2665.178,"endTime":2668.518,"body":"And yes, we do have tools, and"},{"speaker":"Karen Chong","startTime":2665.178,"endTime":2668.518,"body":"yes, we are getting a lot better"},{"speaker":"Karen Chong","startTime":2668.518,"endTime":2672.408,"body":"with using sticky whiteboard"},{"speaker":"Karen Chong","startTime":2668.518,"endTime":2672.408,"body":"virtually, 'cause you can"},{"speaker":"Karen Chong","startTime":2672.408,"endTime":2673.658,"body":"read people at the same time."},{"speaker":"Karen Chong","startTime":2673.778,"endTime":2676.778,"body":"You don't have to exercise"},{"speaker":"Karen Chong","startTime":2673.778,"endTime":2676.778,"body":"the ability to read nine"},{"speaker":"Karen Chong","startTime":2676.808,"endTime":2678.128,"body":"squares at the same time."},{"speaker":"Karen Chong","startTime":2678.168,"endTime":2679.298,"body":"You, like, you're there."},{"speaker":"Galen Low","startTime":2679.348,"endTime":2679.598,"body":"Right."},{"speaker":"Karen Chong","startTime":2679.608,"endTime":2681.448,"body":"And, you"},{"speaker":"Karen Chong","startTime":2679.608,"endTime":2681.448,"body":"know, maybe go to lunch"},{"speaker":"Karen Chong","startTime":2681.458,"endTime":2684.538,"body":"together Hang out, after"},{"speaker":"Karen Chong","startTime":2681.458,"endTime":2684.538,"body":"work drinks or whatnot."},{"speaker":"Karen Chong","startTime":2684.538,"endTime":2687.928,"body":"Just do something that you"},{"speaker":"Karen Chong","startTime":2684.538,"endTime":2687.928,"body":"can't do, and bring meaning"},{"speaker":"Karen Chong","startTime":2687.968,"endTime":2689.668,"body":"to bouncing ideas off."},{"speaker":"Galen Low","startTime":2689.788,"endTime":2690.258,"body":"Yeah."},{"speaker":"Galen Low","startTime":2690.468,"endTime":2692.608,"body":"I really like your note about"},{"speaker":"Galen Low","startTime":2690.468,"endTime":2692.608,"body":"the Post-it Notes, 'cause"},{"speaker":"Galen Low","startTime":2692.718,"endTime":2696.178,"body":"even as I'm thinking about it,"},{"speaker":"Galen Low","startTime":2692.718,"endTime":2696.178,"body":"I'm like, even, like, rolling"},{"speaker":"Galen Low","startTime":2696.178,"endTime":2698.798,"body":"up Post-it Notes and butcher"},{"speaker":"Galen Low","startTime":2696.178,"endTime":2698.798,"body":"paper, and the awkwardness"},{"speaker":"Galen Low","startTime":2698.798,"endTime":2700.788,"body":"of that and how difficult"},{"speaker":"Galen Low","startTime":2698.798,"endTime":2700.788,"body":"it actually is, that's a"},{"speaker":"Galen Low","startTime":2700.788,"endTime":2701.928,"body":"shared experience, right?"},{"speaker":"Galen Low","startTime":2701.998,"endTime":2703.108,"body":"You can laugh about it later."},{"speaker":"Galen Low","startTime":2703.108,"endTime":2704.988,"body":"You can be like, \"Remember that"},{"speaker":"Galen Low","startTime":2703.108,"endTime":2704.988,"body":"time?\" Yeah, well, you know."},{"speaker":"Galen Low","startTime":2705.038,"endTime":2706.358,"body":"Yes to the writing thing."},{"speaker":"Galen Low","startTime":2706.388,"endTime":2707.278,"body":"I, I agree with you."},{"speaker":"Galen Low","startTime":2707.278,"endTime":2709.328,"body":"Yes to the sort of"},{"speaker":"Galen Low","startTime":2707.278,"endTime":2709.328,"body":"physical, tactile things."},{"speaker":"Galen Low","startTime":2709.368,"endTime":2710.418,"body":"It is a different thing."},{"speaker":"Galen Low","startTime":2710.418,"endTime":2712.748,"body":"It's a, it's a different"},{"speaker":"Galen Low","startTime":2710.418,"endTime":2712.748,"body":"experience than a digital one."},{"speaker":"Galen Low","startTime":2712.888,"endTime":2715.148,"body":"But even, like, those awkward"},{"speaker":"Galen Low","startTime":2712.888,"endTime":2715.148,"body":"moments or those, like,"},{"speaker":"Galen Low","startTime":2715.158,"endTime":2717.338,"body":"things you can laugh about"},{"speaker":"Galen Low","startTime":2715.158,"endTime":2717.338,"body":"later, like, I agree with you."},{"speaker":"Galen Low","startTime":2717.338,"endTime":2719.588,"body":"They sort of reinforce…"},{"speaker":"Galen Low","startTime":2717.338,"endTime":2719.588,"body":"They build that rapport, they"},{"speaker":"Galen Low","startTime":2719.588,"endTime":2722.928,"body":"reinforce these relationships"},{"speaker":"Galen Low","startTime":2719.588,"endTime":2722.928,"body":"that are deeper than work."},{"speaker":"Galen Low","startTime":2723.028,"endTime":2725.938,"body":"And yeah, you're learning"},{"speaker":"Galen Low","startTime":2723.028,"endTime":2725.938,"body":"about people, you know, I"},{"speaker":"Galen Low","startTime":2725.938,"endTime":2727.178,"body":"wanna say firsthand, right?"},{"speaker":"Galen Low","startTime":2727.178,"endTime":2730.978,"body":"Like, our senses have evolved"},{"speaker":"Galen Low","startTime":2727.178,"endTime":2730.978,"body":"to sort of read these social"},{"speaker":"Galen Low","startTime":2731.008,"endTime":2735.028,"body":"situations in person, and that's"},{"speaker":"Galen Low","startTime":2731.008,"endTime":2735.028,"body":"part of what makes it richer."},{"speaker":"Galen Low","startTime":2735.118,"endTime":2737.258,"body":"Not to say that's the only"},{"speaker":"Galen Low","startTime":2735.118,"endTime":2737.258,"body":"way to do it, but I like"},{"speaker":"Galen Low","startTime":2737.258,"endTime":2738.988,"body":"that idea, that it sort of,"},{"speaker":"Galen Low","startTime":2737.258,"endTime":2738.988,"body":"you know, you're building"},{"speaker":"Galen Low","startTime":2738.988,"endTime":2739.788,"body":"these shared experiences."},{"speaker":"Galen Low","startTime":2739.788,"endTime":2743.048,"body":"Build those shared experiences"},{"speaker":"Galen Low","startTime":2739.788,"endTime":2743.048,"body":"that, you know, leverage"},{"speaker":"Galen Low","startTime":2743.128,"endTime":2745.818,"body":"the tactile bits, the senses"},{"speaker":"Galen Low","startTime":2743.128,"endTime":2745.818,"body":"that you don't normally get"},{"speaker":"Galen Low","startTime":2745.818,"endTime":2748.028,"body":"to use together, and then"},{"speaker":"Galen Low","startTime":2745.818,"endTime":2748.028,"body":"bring that back with you."},{"speaker":"Galen Low","startTime":2748.028,"endTime":2751.288,"body":"When you're back remote again,"},{"speaker":"Galen Low","startTime":2748.028,"endTime":2751.288,"body":"you have this sort of platform"},{"speaker":"Galen Low","startTime":2751.358,"endTime":2754.098,"body":"to stand on, where you could be"},{"speaker":"Galen Low","startTime":2751.358,"endTime":2754.098,"body":"like, \"Oh yeah, I remember that"},{"speaker":"Galen Low","startTime":2754.098,"endTime":2756.538,"body":"time, you know, we tried to roll"},{"speaker":"Galen Low","startTime":2754.098,"endTime":2756.538,"body":"up the butcher paper and all the"},{"speaker":"Galen Low","startTime":2756.748,"endTime":2757.738,"body":"sticky notes went everywhere."},{"speaker":"Galen Low","startTime":2757.768,"endTime":2760.748,"body":"That was hilarious.\" And we"},{"speaker":"Galen Low","startTime":2757.768,"endTime":2760.748,"body":"know something about one another"},{"speaker":"Galen Low","startTime":2760.748,"endTime":2763.818,"body":"because of that, and we can use"},{"speaker":"Galen Low","startTime":2760.748,"endTime":2763.818,"body":"that to do better work together."},{"speaker":"Karen Chong","startTime":2764.008,"endTime":2764.318,"body":"Yeah."},{"speaker":"Karen Chong","startTime":2764.318,"endTime":2768.338,"body":"And because our academy is"},{"speaker":"Karen Chong","startTime":2764.318,"endTime":2768.338,"body":"largely remote, we did get the"},{"speaker":"Karen Chong","startTime":2768.338,"endTime":2772.508,"body":"chance to get together, and we"},{"speaker":"Karen Chong","startTime":2768.338,"endTime":2772.508,"body":"did do planning reflection in,"},{"speaker":"Karen Chong","startTime":2772.538,"endTime":2776.828,"body":"like, actual long paper, and"},{"speaker":"Karen Chong","startTime":2772.538,"endTime":2776.828,"body":"we did exercises that reminds"},{"speaker":"Karen Chong","startTime":2776.958,"endTime":2778.628,"body":"us of the shared experience."},{"speaker":"Karen Chong","startTime":2778.678,"endTime":2782.968,"body":"We wrote, we wrote each other"},{"speaker":"Karen Chong","startTime":2778.678,"endTime":2782.968,"body":"postcards from that destination."},{"speaker":"Galen Low","startTime":2783.578,"endTime":2784.338,"body":"Okay, I like that."},{"speaker":"Karen Chong","startTime":2784.338,"endTime":2784.748,"body":"Yeah."},{"speaker":"Karen Chong","startTime":2784.838,"endTime":2788.508,"body":"So it captures our emotions"},{"speaker":"Karen Chong","startTime":2784.838,"endTime":2788.508,"body":"at the moment, and it"},{"speaker":"Karen Chong","startTime":2788.508,"endTime":2792.088,"body":"helps us look back at it"},{"speaker":"Karen Chong","startTime":2788.508,"endTime":2792.088,"body":"a few months, depending on"},{"speaker":"Karen Chong","startTime":2792.088,"endTime":2793.218,"body":"when the postcard deliver."},{"speaker":"Karen Chong","startTime":2793.318,"endTime":2796.458,"body":"So it's intentionally creating"},{"speaker":"Karen Chong","startTime":2793.318,"endTime":2796.458,"body":"moments that you share"},{"speaker":"Karen Chong","startTime":2796.528,"endTime":2799.858,"body":"experience and remind you,"},{"speaker":"Karen Chong","startTime":2796.528,"endTime":2799.858,"body":"you know, the time that we"},{"speaker":"Karen Chong","startTime":2799.858,"endTime":2803.858,"body":"had together or the goals"},{"speaker":"Karen Chong","startTime":2799.858,"endTime":2803.858,"body":"that we set a few months ago."},{"speaker":"Karen Chong","startTime":2803.958,"endTime":2808.548,"body":"And I know, like, yes, we have"},{"speaker":"Karen Chong","startTime":2803.958,"endTime":2808.548,"body":"these OKR documents, but I think"},{"speaker":"Karen Chong","startTime":2808.558,"endTime":2813.228,"body":"humans are… We just glance"},{"speaker":"Karen Chong","startTime":2808.558,"endTime":2813.228,"body":"over these things now because"},{"speaker":"Karen Chong","startTime":2813.228,"endTime":2814.918,"body":"we've just seen so many of them."},{"speaker":"Galen Low","startTime":2815.068,"endTime":2816.978,"body":"Or, you know, I'm"},{"speaker":"Galen Low","startTime":2815.068,"endTime":2816.978,"body":"not sure if this format's gonna"},{"speaker":"Galen Low","startTime":2816.978,"endTime":2817.888,"body":"be supported in this thing."},{"speaker":"Galen Low","startTime":2817.888,"endTime":2819.058,"body":"I need to r- reach"},{"speaker":"Galen Low","startTime":2817.888,"endTime":2819.058,"body":"out to engineering."},{"speaker":"Galen Low","startTime":2819.118,"endTime":2822.138,"body":"But now you could just use AI"},{"speaker":"Galen Low","startTime":2819.118,"endTime":2822.138,"body":"and sort of ask and, you know,"},{"speaker":"Galen Low","startTime":2822.138,"endTime":2823.288,"body":"get the answer and keep going."},{"speaker":"Galen Low","startTime":2823.368,"endTime":2825.758,"body":"My question is, do you"},{"speaker":"Galen Low","startTime":2823.368,"endTime":2825.758,"body":"think that AI is making"},{"speaker":"Galen Low","startTime":2825.758,"endTime":2828.567,"body":"some of this remote work"},{"speaker":"Galen Low","startTime":2825.758,"endTime":2828.567,"body":"more lonely and isolated?"},{"speaker":"Galen Low","startTime":2828.798,"endTime":2832.178,"body":"And what are maybe some impacts"},{"speaker":"Galen Low","startTime":2828.798,"endTime":2832.178,"body":"that you've been thinking about"},{"speaker":"Galen Low","startTime":2832.218,"endTime":2835.288,"body":"that we might not even be seeing"},{"speaker":"Galen Low","startTime":2832.218,"endTime":2835.288,"body":"the evidence of right now?"},{"speaker":"Galen Low","startTime":2835.288,"endTime":2838.057,"body":"It might be years later that we"},{"speaker":"Galen Low","startTime":2835.288,"endTime":2838.057,"body":"actually understand the impact."},{"speaker":"Galen Low","startTime":2838.068,"endTime":2840.618,"body":"Is there anything that is"},{"speaker":"Galen Low","startTime":2838.068,"endTime":2840.618,"body":"top of mind for you, like,"},{"speaker":"Galen Low","startTime":2840.618,"endTime":2843.408,"body":"in that area around sort of"},{"speaker":"Galen Low","startTime":2840.618,"endTime":2843.408,"body":"isolation and mental health?"},{"speaker":"Karen Chong","startTime":2843.578,"endTime":2847.834,"body":"So if AI is"},{"speaker":"Karen Chong","startTime":2843.578,"endTime":2847.834,"body":"used individually While it"},{"speaker":"Karen Chong","startTime":2847.864,"endTime":2852.364,"body":"may improve our individual"},{"speaker":"Karen Chong","startTime":2847.864,"endTime":2852.364,"body":"output, it sort of delays"},{"speaker":"Karen Chong","startTime":2852.394,"endTime":2854.334,"body":"the collaborative thinking."},{"speaker":"Karen Chong","startTime":2854.674,"endTime":2858.954,"body":"So in your example, the"},{"speaker":"Karen Chong","startTime":2854.674,"endTime":2858.954,"body":"dimension of this, or is it"},{"speaker":"Karen Chong","startTime":2858.954,"endTime":2860.394,"body":"gonna be compatible with that?"},{"speaker":"Karen Chong","startTime":2860.734,"endTime":2865.114,"body":"Unless you can somehow give"},{"speaker":"Karen Chong","startTime":2860.734,"endTime":2865.114,"body":"AI all the information,"},{"speaker":"Karen Chong","startTime":2865.324,"endTime":2868.094,"body":"all the context, what it"},{"speaker":"Karen Chong","startTime":2865.324,"endTime":2868.094,"body":"gives you may be correct."},{"speaker":"Karen Chong","startTime":2868.504,"endTime":2870.534,"body":"It may not meet what"},{"speaker":"Karen Chong","startTime":2868.504,"endTime":2870.534,"body":"you're trying to do."},{"speaker":"Karen Chong","startTime":2870.864,"endTime":2876.024,"body":"So if it's in silo, yes, we"},{"speaker":"Karen Chong","startTime":2870.864,"endTime":2876.024,"body":"all can get our own answers"},{"speaker":"Karen Chong","startTime":2876.044,"endTime":2878.804,"body":"immediately, way faster than"},{"speaker":"Karen Chong","startTime":2876.044,"endTime":2878.804,"body":"waiting for that person."},{"speaker":"Karen Chong","startTime":2879.004,"endTime":2880.394,"body":"It may not be what you need."},{"speaker":"Karen Chong","startTime":2880.684,"endTime":2884.294,"body":"So in that regards, yes,"},{"speaker":"Karen Chong","startTime":2880.684,"endTime":2884.294,"body":"it may be more isolated."},{"speaker":"Karen Chong","startTime":2884.314,"endTime":2886.374,"body":"It may create more"},{"speaker":"Karen Chong","startTime":2884.314,"endTime":2886.374,"body":"problem down the road."},{"speaker":"Karen Chong","startTime":2886.564,"endTime":2890.484,"body":"And also, let's say if"},{"speaker":"Karen Chong","startTime":2886.564,"endTime":2890.484,"body":"you're gonna collaborate and"},{"speaker":"Karen Chong","startTime":2890.624,"endTime":2894.498,"body":"everyone has their polished"},{"speaker":"Karen Chong","startTime":2890.624,"endTime":2894.498,"body":"answers generated from AI,"},{"speaker":"Karen Chong","startTime":2894.518,"endTime":2895.678,"body":"and then they came together."},{"speaker":"Karen Chong","startTime":2895.908,"endTime":2899.588,"body":"It may be polished, but again,"},{"speaker":"Karen Chong","startTime":2895.908,"endTime":2899.588,"body":"it may not work together."},{"speaker":"Karen Chong","startTime":2899.628,"endTime":2903.328,"body":"So delaying that initial"},{"speaker":"Karen Chong","startTime":2899.628,"endTime":2903.328,"body":"brainstorm, like just"},{"speaker":"Karen Chong","startTime":2903.538,"endTime":2905.038,"body":"throw random ideas out."},{"speaker":"Karen Chong","startTime":2905.188,"endTime":2906.118,"body":"We're losing that."},{"speaker":"Karen Chong","startTime":2906.198,"endTime":2910.428,"body":"And also, like we still"},{"speaker":"Karen Chong","startTime":2906.198,"endTime":2910.428,"body":"solve problems collectively."},{"speaker":"Karen Chong","startTime":2910.588,"endTime":2914.308,"body":"It's very rare for one"},{"speaker":"Karen Chong","startTime":2910.588,"endTime":2914.308,"body":"person to be able to solve"},{"speaker":"Karen Chong","startTime":2914.308,"endTime":2917.578,"body":"this problem single-handedly"},{"speaker":"Karen Chong","startTime":2914.308,"endTime":2917.578,"body":"without talking to anyone, or"},{"speaker":"Karen Chong","startTime":2917.578,"endTime":2920.798,"body":"just curating from documents"},{"speaker":"Karen Chong","startTime":2917.578,"endTime":2920.798,"body":"that this person could find."},{"speaker":"Karen Chong","startTime":2920.988,"endTime":2923.228,"body":"It rarely is the answer."},{"speaker":"Karen Chong","startTime":2923.358,"endTime":2926.518,"body":"So it's, in that regards,"},{"speaker":"Karen Chong","startTime":2923.358,"endTime":2926.518,"body":"you're delaying the"},{"speaker":"Karen Chong","startTime":2926.568,"endTime":2929.898,"body":"collaborative thinking, and"},{"speaker":"Karen Chong","startTime":2926.568,"endTime":2929.898,"body":"may create more problems."},{"speaker":"Galen Low","startTime":2930.378,"endTime":2932.108,"body":"I love that bit"},{"speaker":"Galen Low","startTime":2930.378,"endTime":2932.108,"body":"about problem-solving as"},{"speaker":"Galen Low","startTime":2932.108,"endTime":2934.808,"body":"humans, and that in isolation"},{"speaker":"Galen Low","startTime":2932.108,"endTime":2934.808,"body":"on your own you might not"},{"speaker":"Galen Low","startTime":2934.808,"endTime":2935.688,"body":"solve it the same way."},{"speaker":"Galen Low","startTime":2935.688,"endTime":2937.768,"body":"And I, I think the other"},{"speaker":"Galen Low","startTime":2935.688,"endTime":2937.768,"body":"thing you, you said there"},{"speaker":"Galen Low","startTime":2937.818,"endTime":2939.658,"body":"that I think is really"},{"speaker":"Galen Low","startTime":2937.818,"endTime":2939.658,"body":"important, and it comes"},{"speaker":"Galen Low","startTime":2939.658,"endTime":2940.708,"body":"back to that rapport, right?"},{"speaker":"Galen Low","startTime":2940.708,"endTime":2943.208,"body":"Is like, if we don't leave"},{"speaker":"Galen Low","startTime":2940.708,"endTime":2943.208,"body":"anything to collaborate"},{"speaker":"Galen Low","startTime":2943.208,"endTime":2945.368,"body":"on, then we won't be"},{"speaker":"Galen Low","startTime":2943.208,"endTime":2945.368,"body":"collaborating at all."},{"speaker":"Galen Low","startTime":2945.448,"endTime":2948.638,"body":"If everyone comes with their"},{"speaker":"Galen Low","startTime":2945.448,"endTime":2948.638,"body":"100% done, 100% complete thing"},{"speaker":"Galen Low","startTime":2948.638,"endTime":2951.558,"body":"where they've gone, you know,"},{"speaker":"Galen Low","startTime":2948.638,"endTime":2951.558,"body":"Claude or Chat has helped"},{"speaker":"Galen Low","startTime":2951.558,"endTime":2952.838,"body":"them generate some ideas."},{"speaker":"Galen Low","startTime":2952.858,"endTime":2955.068,"body":"They did the brainstorming and"},{"speaker":"Galen Low","startTime":2952.858,"endTime":2955.068,"body":"blah, blah, blah, and then went"},{"speaker":"Galen Low","startTime":2955.068,"endTime":2958.518,"body":"through that whole process, and"},{"speaker":"Galen Low","startTime":2955.068,"endTime":2958.518,"body":"now it's like 100% complete and"},{"speaker":"Galen Low","startTime":2958.518,"endTime":2960.998,"body":"ready to merge with the rest,"},{"speaker":"Galen Low","startTime":2958.518,"endTime":2960.998,"body":"and then it's just like this"},{"speaker":"Galen Low","startTime":2960.998,"endTime":2964.008,"body":"stream of like deliverables"},{"speaker":"Galen Low","startTime":2960.998,"endTime":2964.008,"body":"that come together, and there's"},{"speaker":"Galen Low","startTime":2964.008,"endTime":2965.048,"body":"nothing to collaborate on."},{"speaker":"Galen Low","startTime":2965.168,"endTime":2967.988,"body":"And I like that idea of, yes,"},{"speaker":"Galen Low","startTime":2965.168,"endTime":2967.988,"body":"we also need to be intentional"},{"speaker":"Galen Low","startTime":2968.038,"endTime":2972.078,"body":"about creating opportunities to"},{"speaker":"Galen Low","startTime":2968.038,"endTime":2972.078,"body":"collaborate because just doing"},{"speaker":"Galen Low","startTime":2972.078,"endTime":2974.798,"body":"our own thing and then like"},{"speaker":"Galen Low","startTime":2972.078,"endTime":2974.798,"body":"assembling them at a certain"},{"speaker":"Galen Low","startTime":2974.798,"endTime":2978.798,"body":"point isn't really collaboration"},{"speaker":"Galen Low","startTime":2974.798,"endTime":2978.798,"body":"and won't result in the same"},{"speaker":"Galen Low","startTime":2978.798,"endTime":2980.748,"body":"kind of ideas and innovation."},{"speaker":"Galen Low","startTime":2980.798,"endTime":2983.758,"body":"You know, not just that team"},{"speaker":"Galen Low","startTime":2980.798,"endTime":2983.758,"body":"spirit, but also, you know,"},{"speaker":"Galen Low","startTime":2983.848,"endTime":2986.698,"body":"different ways to solve the"},{"speaker":"Galen Low","startTime":2983.848,"endTime":2986.698,"body":"same problems instead of"},{"speaker":"Galen Low","startTime":2986.708,"endTime":2989.578,"body":"just, you know, doing it in"},{"speaker":"Galen Low","startTime":2986.708,"endTime":2989.578,"body":"isolation, like using that"},{"speaker":"Galen Low","startTime":2989.578,"endTime":2992.608,"body":"creative energy to maybe arrive"},{"speaker":"Galen Low","startTime":2989.578,"endTime":2992.608,"body":"at something even better."},{"speaker":"Galen Low","startTime":2992.768,"endTime":2995.428,"body":"And I think that is"},{"speaker":"Galen Low","startTime":2992.768,"endTime":2995.428,"body":"what is important about"},{"speaker":"Galen Low","startTime":2995.438,"endTime":2996.478,"body":"the collaboration bit."},{"speaker":"Karen Chong","startTime":2996.658,"endTime":2997.148,"body":"Yeah."},{"speaker":"Karen Chong","startTime":2997.218,"endTime":3001.598,"body":"And don't forget, AI is good"},{"speaker":"Karen Chong","startTime":2997.218,"endTime":3001.598,"body":"at generating what's the most"},{"speaker":"Karen Chong","startTime":3001.598,"endTime":3003.528,"body":"likely to be right answer."},{"speaker":"Galen Low","startTime":3003.558,"endTime":3004.558,"body":"Yes."},{"speaker":"Karen Chong","startTime":3004.638,"endTime":3007.548,"body":"So it's"},{"speaker":"Karen Chong","startTime":3004.638,"endTime":3007.548,"body":"not great at coming up"},{"speaker":"Karen Chong","startTime":3007.548,"endTime":3008.968,"body":"with brand-new ideas."},{"speaker":"Karen Chong","startTime":3009.268,"endTime":3013.108,"body":"So depending on what the nature"},{"speaker":"Karen Chong","startTime":3009.268,"endTime":3013.108,"body":"is, what you're trying to"},{"speaker":"Karen Chong","startTime":3013.108,"endTime":3017.338,"body":"solve, sometimes the most safe"},{"speaker":"Karen Chong","startTime":3013.108,"endTime":3017.338,"body":"answer may be what you need."},{"speaker":"Karen Chong","startTime":3017.398,"endTime":3020.548,"body":"But if you really… If you"},{"speaker":"Karen Chong","startTime":3017.398,"endTime":3020.548,"body":"need something creative or"},{"speaker":"Karen Chong","startTime":3020.688,"endTime":3023.778,"body":"something that's out of the"},{"speaker":"Karen Chong","startTime":3020.688,"endTime":3023.778,"body":"box or no one's ever done that"},{"speaker":"Karen Chong","startTime":3023.778,"endTime":3027.348,"body":"before, AI is not the place"},{"speaker":"Karen Chong","startTime":3023.778,"endTime":3027.348,"body":"for you to get a final product."},{"speaker":"Karen Chong","startTime":3027.648,"endTime":3030.318,"body":"It can help you spark"},{"speaker":"Karen Chong","startTime":3027.648,"endTime":3030.318,"body":"ideas, so… And that"},{"speaker":"Karen Chong","startTime":3030.318,"endTime":3032.048,"body":"happens with collaboration."},{"speaker":"Galen Low","startTime":3032.278,"endTime":3032.798,"body":"Love that."},{"speaker":"Galen Low","startTime":3033.028,"endTime":3034.318,"body":"Karen, thanks so much for this."},{"speaker":"Galen Low","startTime":3034.487,"endTime":3038.828,"body":"Just for fun, I wanted to"},{"speaker":"Galen Low","startTime":3034.487,"endTime":3038.828,"body":"ask you, what is one part of"},{"speaker":"Galen Low","startTime":3038.828,"endTime":3041.068,"body":"the remote experience that"},{"speaker":"Galen Low","startTime":3038.828,"endTime":3041.068,"body":"you wish you could solve"},{"speaker":"Galen Low","startTime":3041.118,"endTime":3042.508,"body":"but you haven't solved yet?"},{"speaker":"Karen Chong","startTime":3043.097,"endTime":3045.397,"body":"There are"},{"speaker":"Karen Chong","startTime":3043.097,"endTime":3045.397,"body":"things that I find difficult."},{"speaker":"Karen Chong","startTime":3045.898,"endTime":3049.798,"body":"Like, this is this is a funny"},{"speaker":"Karen Chong","startTime":3045.898,"endTime":3049.798,"body":"comment, not the real answer."},{"speaker":"Karen Chong","startTime":3049.818,"endTime":3049.838,"body":"Yeah."},{"speaker":"Karen Chong","startTime":3049.838,"endTime":3052.178,"body":"Like, I don't know I can"},{"speaker":"Karen Chong","startTime":3049.838,"endTime":3052.178,"body":"find the energy to wake"},{"speaker":"Karen Chong","startTime":3052.178,"endTime":3055.518,"body":"up two hours earlier just"},{"speaker":"Karen Chong","startTime":3052.178,"endTime":3055.518,"body":"to get to the office."},{"speaker":"Karen Chong","startTime":3056.068,"endTime":3058.048,"body":"Yeah, so that's just"},{"speaker":"Karen Chong","startTime":3056.068,"endTime":3058.048,"body":"a funny comment."},{"speaker":"Karen Chong","startTime":3058.108,"endTime":3062.576,"body":"But things that I want to"},{"speaker":"Karen Chong","startTime":3058.108,"endTime":3062.576,"body":"solve but haven't solved is"},{"speaker":"Karen Chong","startTime":3063.156,"endTime":3068.276,"body":"how can we enhance thinking"},{"speaker":"Karen Chong","startTime":3063.156,"endTime":3068.276,"body":"and working creatively?"},{"speaker":"Karen Chong","startTime":3068.316,"endTime":3071.366,"body":"Like, creative work, I"},{"speaker":"Karen Chong","startTime":3068.316,"endTime":3071.366,"body":"haven't solved how we can"},{"speaker":"Karen Chong","startTime":3071.406,"endTime":3075.516,"body":"replicate the working on"},{"speaker":"Karen Chong","startTime":3071.406,"endTime":3075.516,"body":"creative projects together."},{"speaker":"Karen Chong","startTime":3075.826,"endTime":3077.546,"body":"Yes, we have brainstorming."},{"speaker":"Karen Chong","startTime":3077.816,"endTime":3080.216,"body":"We do asynchronous"},{"speaker":"Karen Chong","startTime":3077.816,"endTime":3080.216,"body":"and synchronous, like,"},{"speaker":"Karen Chong","startTime":3080.216,"endTime":3082.136,"body":"sticky exercises."},{"speaker":"Karen Chong","startTime":3082.416,"endTime":3085.576,"body":"It's still just someone"},{"speaker":"Karen Chong","startTime":3082.416,"endTime":3085.576,"body":"synthesizing it."},{"speaker":"Karen Chong","startTime":3085.816,"endTime":3090.136,"body":"But in, in person, the group"},{"speaker":"Karen Chong","startTime":3085.816,"endTime":3090.136,"body":"may be doing it together."},{"speaker":"Karen Chong","startTime":3090.406,"endTime":3094.466,"body":"I know we can just try it"},{"speaker":"Karen Chong","startTime":3090.406,"endTime":3094.466,"body":"t- to have the group doing"},{"speaker":"Karen Chong","startTime":3094.466,"endTime":3097.406,"body":"it together, but I think two"},{"speaker":"Karen Chong","startTime":3094.466,"endTime":3097.406,"body":"people trying to grab the"},{"speaker":"Karen Chong","startTime":3097.406,"endTime":3099.666,"body":"same sticky at the same time"},{"speaker":"Karen Chong","startTime":3097.406,"endTime":3099.666,"body":"digitally- is different."},{"speaker":"Karen Chong","startTime":3099.666,"endTime":3101.196,"body":"I don't think that's"},{"speaker":"Karen Chong","startTime":3099.666,"endTime":3101.196,"body":"possible, first of all."},{"speaker":"Karen Chong","startTime":3101.266,"endTime":3102.146,"body":"But it's that."},{"speaker":"Karen Chong","startTime":3102.396,"endTime":3105.066,"body":"Like, the fact that these"},{"speaker":"Karen Chong","startTime":3102.396,"endTime":3105.066,"body":"two people grabbed the sticky"},{"speaker":"Karen Chong","startTime":3105.196,"endTime":3107.936,"body":"at the same time but want"},{"speaker":"Karen Chong","startTime":3105.196,"endTime":3107.936,"body":"to move them differently,"},{"speaker":"Karen Chong","startTime":3108.036,"endTime":3109.506,"body":"that surfaced something."},{"speaker":"Karen Chong","startTime":3109.596,"endTime":3112.746,"body":"That surfaced, oh, does"},{"speaker":"Karen Chong","startTime":3109.596,"endTime":3112.746,"body":"this really belong in this"},{"speaker":"Karen Chong","startTime":3112.746,"endTime":3116.706,"body":"phase or this phase or this"},{"speaker":"Karen Chong","startTime":3112.746,"endTime":3116.706,"body":"category or what problem it is?"},{"speaker":"Karen Chong","startTime":3116.996,"endTime":3121.906,"body":"So working on collaborative"},{"speaker":"Karen Chong","startTime":3116.996,"endTime":3121.906,"body":"creative thinking is something"},{"speaker":"Karen Chong","startTime":3121.906,"endTime":3122.676,"body":"that I haven't solved."},{"speaker":"Galen Low","startTime":3123.086,"endTime":3124.286,"body":"I like that,"},{"speaker":"Galen Low","startTime":3123.086,"endTime":3124.286,"body":"and I agree with you."},{"speaker":"Galen Low","startTime":3124.286,"endTime":3126.646,"body":"I think the sort of, the"},{"speaker":"Galen Low","startTime":3124.286,"endTime":3126.646,"body":"creative process, any creative"},{"speaker":"Galen Low","startTime":3126.646,"endTime":3128.366,"body":"process, and don't get me"},{"speaker":"Galen Low","startTime":3126.646,"endTime":3128.366,"body":"wrong, not just, you know, I'm"},{"speaker":"Galen Low","startTime":3128.366,"endTime":3129.456,"body":"not just talking design here."},{"speaker":"Galen Low","startTime":3129.526,"endTime":3131.396,"body":"You know, creative"},{"speaker":"Galen Low","startTime":3129.526,"endTime":3131.396,"body":"problem-solving when it"},{"speaker":"Galen Low","startTime":3131.396,"endTime":3134.856,"body":"comes to code or testing"},{"speaker":"Galen Low","startTime":3131.396,"endTime":3134.856,"body":"or, you know, research."},{"speaker":"Galen Low","startTime":3134.866,"endTime":3137.946,"body":"I do think it's like, it's"},{"speaker":"Galen Low","startTime":3134.866,"endTime":3137.946,"body":"difficult to put in a 30-minute"},{"speaker":"Galen Low","startTime":3137.946,"endTime":3141.086,"body":"sort of calendar invite, and"},{"speaker":"Galen Low","startTime":3137.946,"endTime":3141.086,"body":"it's not always linear, and"},{"speaker":"Galen Low","startTime":3141.086,"endTime":3142.156,"body":"it's not always everybody."},{"speaker":"Galen Low","startTime":3142.206,"endTime":3142.526,"body":"You know?"},{"speaker":"Galen Low","startTime":3142.526,"endTime":3144.296,"body":"Sometimes it's just like,"},{"speaker":"Galen Low","startTime":3142.526,"endTime":3144.296,"body":"\"Hey, I wanted to ask you,"},{"speaker":"Galen Low","startTime":3144.296,"endTime":3146.486,"body":"like, does this belong here?\""},{"speaker":"Galen Low","startTime":3144.296,"endTime":3146.486,"body":"I'll walk by something and be"},{"speaker":"Galen Low","startTime":3146.486,"endTime":3147.606,"body":"like, \"Oh, that's interesting."},{"speaker":"Galen Low","startTime":3147.606,"endTime":3148.496,"body":"This has to do with that.\""},{"speaker":"Galen Low","startTime":3148.496,"endTime":3150.066,"body":"And they'll be like, \"Oh,"},{"speaker":"Galen Low","startTime":3148.496,"endTime":3150.066,"body":"I didn't even… I hadn't"},{"speaker":"Galen Low","startTime":3150.066,"endTime":3152.506,"body":"even drawn that connection.\""},{"speaker":"Galen Low","startTime":3150.066,"endTime":3152.506,"body":"Yeah, I think that's a"},{"speaker":"Galen Low","startTime":3152.506,"endTime":3153.356,"body":"really, really good answer."},{"speaker":"Galen Low","startTime":3153.846,"endTime":3154.526,"body":"Better than my answer."},{"speaker":"Galen Low","startTime":3154.526,"endTime":3155.776,"body":"My answer would've"},{"speaker":"Galen Low","startTime":3154.526,"endTime":3155.776,"body":"been time zones."},{"speaker":"Karen Chong","startTime":3156.676,"endTime":3159.026,"body":"Well, you have"},{"speaker":"Karen Chong","startTime":3156.676,"endTime":3159.026,"body":"that problem too in real life."},{"speaker":"Karen Chong","startTime":3159.096,"endTime":3160.856,"body":"Like in, in person."},{"speaker":"Galen Low","startTime":3161.056,"endTime":3163.286,"body":"So universal time"},{"speaker":"Galen Low","startTime":3161.056,"endTime":3163.286,"body":"zone, artificial sun, right?"},{"speaker":"It's 9","startTime":3164.266,"endTime":3166.386,"body":"00 AM for everyone"},{"speaker":"It's 9","startTime":3164.266,"endTime":3166.386,"body":"around the world somehow."},{"speaker":"Karen Chong","startTime":3166.966,"endTime":3167.446,"body":"Yeah."},{"speaker":"Karen Chong","startTime":3167.806,"endTime":3172.39,"body":"Yeah, time zone, it's something"},{"speaker":"Karen Chong","startTime":3167.806,"endTime":3172.39,"body":"that it's not- Strictly"},{"speaker":"Karen Chong","startTime":3173.52,"endTime":3175.14,"body":"and something that we have"},{"speaker":"Karen Chong","startTime":3173.52,"endTime":3175.14,"body":"to factor into in remote"},{"speaker":"Karen Chong","startTime":3175.16,"endTime":3178.28,"body":"versus hybrid, we just have"},{"speaker":"Karen Chong","startTime":3175.16,"endTime":3178.28,"body":"the ability to collaborate"},{"speaker":"Karen Chong","startTime":3178.28,"endTime":3182.01,"body":"with more people that we're"},{"speaker":"Karen Chong","startTime":3178.28,"endTime":3182.01,"body":"not in close proximity to."},{"speaker":"Karen Chong","startTime":3182.13,"endTime":3184.08,"body":"I see that as a benefit."},{"speaker":"Karen Chong","startTime":3184.21,"endTime":3186.79,"body":"It introduce a lot more"},{"speaker":"Karen Chong","startTime":3184.21,"endTime":3186.79,"body":"complexity as well, 'cause"},{"speaker":"Karen Chong","startTime":3186.79,"endTime":3188.33,"body":"if you have different"},{"speaker":"Karen Chong","startTime":3186.79,"endTime":3188.33,"body":"time zones, that mean you"},{"speaker":"Karen Chong","startTime":3188.33,"endTime":3189.48,"body":"have different culture."},{"speaker":"Karen Chong","startTime":3189.6,"endTime":3192.8,"body":"People interpret information"},{"speaker":"Karen Chong","startTime":3189.6,"endTime":3192.8,"body":"differently in different parts"},{"speaker":"Karen Chong","startTime":3192.8,"endTime":3197.38,"body":"of the world, so it's, you…"},{"speaker":"Karen Chong","startTime":3192.8,"endTime":3197.38,"body":"As a project leader, another"},{"speaker":"Karen Chong","startTime":3197.73,"endTime":3200.93,"body":"area that we need to spend"},{"speaker":"Karen Chong","startTime":3197.73,"endTime":3200.93,"body":"more energy on is ensuring"},{"speaker":"Karen Chong","startTime":3200.93,"endTime":3203.9,"body":"understanding, 'cause, yes,"},{"speaker":"Karen Chong","startTime":3200.93,"endTime":3203.9,"body":"y- it could be s- different"},{"speaker":"Karen Chong","startTime":3203.93,"endTime":3206.74,"body":"time zones of the same"},{"speaker":"Karen Chong","startTime":3203.93,"endTime":3206.74,"body":"country, so the nuances is,"},{"speaker":"Karen Chong","startTime":3206.93,"endTime":3211.08,"body":"the differences is less, but"},{"speaker":"Karen Chong","startTime":3206.93,"endTime":3211.08,"body":"if you have Singapore, Israel,"},{"speaker":"Karen Chong","startTime":3211.46,"endTime":3215.13,"body":"North America, those are"},{"speaker":"Karen Chong","startTime":3211.46,"endTime":3215.13,"body":"three very different cultures"},{"speaker":"Karen Chong","startTime":3215.13,"endTime":3219.12,"body":"that express and interpret"},{"speaker":"Karen Chong","startTime":3215.13,"endTime":3219.12,"body":"information very differently."},{"speaker":"Karen Chong","startTime":3219.29,"endTime":3222.05,"body":"So it's important to"},{"speaker":"Karen Chong","startTime":3219.29,"endTime":3222.05,"body":"be mindful of that."},{"speaker":"Karen Chong","startTime":3222.24,"endTime":3224.1,"body":"Factor that into"},{"speaker":"Karen Chong","startTime":3222.24,"endTime":3224.1,"body":"your communication."},{"speaker":"Karen Chong","startTime":3224.37,"endTime":3226.64,"body":"Factor that into your"},{"speaker":"Karen Chong","startTime":3224.37,"endTime":3226.64,"body":"meeting facilitation."},{"speaker":"Karen Chong","startTime":3226.83,"endTime":3230.58,"body":"And it's another skill"},{"speaker":"Karen Chong","startTime":3226.83,"endTime":3230.58,"body":"that is important, but even"},{"speaker":"Karen Chong","startTime":3230.58,"endTime":3231.66,"body":"more important nowadays."},{"speaker":"Galen Low","startTime":3231.91,"endTime":3233.9,"body":"I love that"},{"speaker":"Galen Low","startTime":3231.91,"endTime":3233.9,"body":"so much, that idea of"},{"speaker":"Galen Low","startTime":3233.9,"endTime":3235.09,"body":"worthwhile complexity."},{"speaker":"Galen Low","startTime":3235.12,"endTime":3237.33,"body":"Yes, it's a pain in the butt"},{"speaker":"Galen Low","startTime":3235.12,"endTime":3237.33,"body":"to get everyone, you know,"},{"speaker":"Galen Low","startTime":3237.33,"endTime":3240.78,"body":"scheduled for a meeting, but"},{"speaker":"Galen Low","startTime":3237.33,"endTime":3240.78,"body":"gosh, how wonderful is that?"},{"speaker":"Galen Low","startTime":3240.79,"endTime":3244.0,"body":"The opportunity to work with"},{"speaker":"Galen Low","startTime":3240.79,"endTime":3244.0,"body":"bright people, you know, in"},{"speaker":"Galen Low","startTime":3244.0,"endTime":3245.02,"body":"every corner of the earth."},{"speaker":"Galen Low","startTime":3245.14,"endTime":3246.21,"body":"I think that's the benefit."},{"speaker":"Karen Chong","startTime":3246.28,"endTime":3248.72,"body":"And pick"},{"speaker":"Karen Chong","startTime":3246.28,"endTime":3248.72,"body":"synchronous and asynchronous"},{"speaker":"Karen Chong","startTime":3248.72,"endTime":3250.34,"body":"wisely and strategically."},{"speaker":"Karen Chong","startTime":3250.62,"endTime":3253.69,"body":"See what really needs a"},{"speaker":"Karen Chong","startTime":3250.62,"endTime":3253.69,"body":"conversation, and if it's"},{"speaker":"Karen Chong","startTime":3253.69,"endTime":3255.84,"body":"a conversation across time"},{"speaker":"Karen Chong","startTime":3253.69,"endTime":3255.84,"body":"zones, maybe you don't"},{"speaker":"Karen Chong","startTime":3255.84,"endTime":3257.2,"body":"need five people in it."},{"speaker":"Karen Chong","startTime":3257.36,"endTime":3260.17,"body":"Someone can bite"},{"speaker":"Karen Chong","startTime":3257.36,"endTime":3260.17,"body":"the bullet one time."},{"speaker":"Karen Chong","startTime":3260.17,"endTime":3260.43,"body":"That's right, yeah."},{"speaker":"Karen Chong","startTime":3260.43,"endTime":3261.7,"body":"And then we can take turns."},{"speaker":"Karen Chong","startTime":3261.92,"endTime":3263.95,"body":"We can take turns- … to"},{"speaker":"Karen Chong","startTime":3261.92,"endTime":3263.95,"body":"have late or super meeting"},{"speaker":"Karen Chong","startTime":3263.95,"endTime":3267.34,"body":"for this time zone today,"},{"speaker":"Karen Chong","startTime":3263.95,"endTime":3267.34,"body":"but next month we can switch."},{"speaker":"Galen Low","startTime":3267.41,"endTime":3268.98,"body":"We're sending"},{"speaker":"Galen Low","startTime":3267.41,"endTime":3268.98,"body":"you as a representative"},{"speaker":"to the 5","startTime":3268.98,"endTime":3269.96,"body":"00 AM meeting."},{"speaker":"to the 5","startTime":3269.98,"endTime":3270.6,"body":"You're welcome."},{"speaker":"to the 5","startTime":3271.87,"endTime":3272.67,"body":"It's a worthwhile complexity."},{"speaker":"Karen Chong","startTime":3272.67,"endTime":3276.11,"body":"Yeah, and it's"},{"speaker":"Karen Chong","startTime":3272.67,"endTime":3276.11,"body":"just important to think of your"},{"speaker":"Karen Chong","startTime":3276.11,"endTime":3278.07,"body":"counterpart as humans, too."},{"speaker":"Karen Chong","startTime":3278.31,"endTime":3280.64,"body":"Whatever you experience,"},{"speaker":"Karen Chong","startTime":3278.31,"endTime":3280.64,"body":"they experience as well."},{"speaker":"Karen Chong","startTime":3280.7,"endTime":3282.35,"body":"If you don't like"},{"speaker":"Karen Chong","startTime":3280.7,"endTime":3282.35,"body":"5:00 AM meetings- You"},{"speaker":"Karen Chong","startTime":3282.47,"endTime":3283.09,"body":"think … neither do they."},{"speaker":"Galen Low","startTime":3284.37,"endTime":3285.19,"body":"Love it,"},{"speaker":"Galen Low","startTime":3284.37,"endTime":3285.19,"body":"love it, love it."},{"speaker":"Galen Low","startTime":3285.19,"endTime":3286.77,"body":"Karen, thank you"},{"speaker":"Galen Low","startTime":3285.19,"endTime":3286.77,"body":"so much for this."},{"speaker":"Galen Low","startTime":3286.81,"endTime":3288.23,"body":"Thanks for spending"},{"speaker":"Galen Low","startTime":3286.81,"endTime":3288.23,"body":"the time with me today."},{"speaker":"Galen Low","startTime":3288.3,"endTime":3290.12,"body":"Where can people"},{"speaker":"Galen Low","startTime":3288.3,"endTime":3290.12,"body":"learn more about you?"},{"speaker":"Galen Low","startTime":3290.13,"endTime":3291.51,"body":"Where can they learn"},{"speaker":"Galen Low","startTime":3290.13,"endTime":3291.51,"body":"more about your podcast?"},{"speaker":"Karen Chong","startTime":3291.74,"endTime":3293.87,"body":"So it would"},{"speaker":"Karen Chong","startTime":3291.74,"endTime":3293.87,"body":"be the easiest to find me"},{"speaker":"Karen Chong","startTime":3293.87,"endTime":3295.76,"body":"on LinkedIn, Karen Chong."},{"speaker":"Karen Chong","startTime":3295.85,"endTime":3298.42,"body":"If you see multiple,"},{"speaker":"Karen Chong","startTime":3295.85,"endTime":3298.42,"body":"search Karen K. Chong."},{"speaker":"Karen Chong","startTime":3298.67,"endTime":3300.53,"body":"Or if you search Karen"},{"speaker":"Karen Chong","startTime":3298.67,"endTime":3300.53,"body":"Chong Abracademy,"},{"speaker":"Karen Chong","startTime":3302.0,"endTime":3303.25,"body":"then you will find me."},{"speaker":"Karen Chong","startTime":3303.49,"endTime":3306.26,"body":"And my podcast is"},{"speaker":"Karen Chong","startTime":3303.49,"endTime":3306.26,"body":"called Mind Blend."},{"speaker":"Karen Chong","startTime":3306.46,"endTime":3310.16,"body":"It's a podcast to help people"},{"speaker":"Karen Chong","startTime":3306.46,"endTime":3310.16,"body":"live more intentionally."},{"speaker":"Karen Chong","startTime":3310.2,"endTime":3313.77,"body":"So it… Being intentional is"},{"speaker":"Karen Chong","startTime":3310.2,"endTime":3313.77,"body":"a big thing that I advocate,"},{"speaker":"Karen Chong","startTime":3313.97,"endTime":3316.41,"body":"and if you search Mind Blend"},{"speaker":"Karen Chong","startTime":3313.97,"endTime":3316.41,"body":"Podcast, you will find it."},{"speaker":"Karen Chong","startTime":3316.6,"endTime":3318.9,"body":"I am the only one,"},{"speaker":"Karen Chong","startTime":3316.6,"endTime":3318.9,"body":"so no mistake there."},{"speaker":"Karen Chong","startTime":3318.96,"endTime":3322.23,"body":"And it's not only about"},{"speaker":"Karen Chong","startTime":3318.96,"endTime":3322.23,"body":"career, but it's about"},{"speaker":"Karen Chong","startTime":3322.23,"endTime":3323.46,"body":"different aspects of life."},{"speaker":"Karen Chong","startTime":3323.54,"endTime":3326.43,"body":"But a lot of those equip you"},{"speaker":"Karen Chong","startTime":3323.54,"endTime":3326.43,"body":"with life skills that help"},{"speaker":"Karen Chong","startTime":3326.46,"endTime":3330.01,"body":"anyone who's a project leader"},{"speaker":"Karen Chong","startTime":3326.46,"endTime":3330.01,"body":"become intentional, effective"},{"speaker":"Karen Chong","startTime":3330.01,"endTime":3330.98,"body":"project leader as well."},{"speaker":"Galen Low","startTime":3331.56,"endTime":3332.87,"body":"I love it,"},{"speaker":"Galen Low","startTime":3331.56,"endTime":3332.87,"body":"and I love the name,"},{"speaker":"Galen Low","startTime":3332.87,"endTime":3333.93,"body":"too, Mind Blend, right?"},{"speaker":"Galen Low","startTime":3333.93,"endTime":3336.0,"body":"Just sort of like meeting"},{"speaker":"Galen Low","startTime":3333.93,"endTime":3336.0,"body":"of minds, different POVs."},{"speaker":"Galen Low","startTime":3336.03,"endTime":3337.21,"body":"I can tell you're all about it."},{"speaker":"Galen Low","startTime":3337.28,"endTime":3338.46,"body":"I love the podcast."},{"speaker":"Galen Low","startTime":3338.55,"endTime":3341.11,"body":"I'll add the links to your"},{"speaker":"Galen Low","startTime":3338.55,"endTime":3341.11,"body":"LinkedIn and also to the"},{"speaker":"Galen Low","startTime":3341.11,"endTime":3342.49,"body":"podcast in the show notes."},{"speaker":"Galen Low","startTime":3342.61,"endTime":3343.69,"body":"And Karen, thanks again."},{"speaker":"Galen Low","startTime":3343.8,"endTime":3344.47,"body":"This was a lot of fun."},{"speaker":"Karen Chong","startTime":3344.75,"endTime":3345.32,"body":"Yeah."},{"speaker":"Karen Chong","startTime":3345.46,"endTime":3345.91,"body":"Same here."},{"speaker":"Karen Chong","startTime":3345.91,"endTime":3346.68,"body":"Thank you for having me."},{"speaker":"Galen Low","startTime":3347.08,"endTime":3347.71,"body":"All right, folks."},{"speaker":"Galen Low","startTime":3347.77,"endTime":3349.65,"body":"That's it for today's"},{"speaker":"Galen Low","startTime":3347.77,"endTime":3349.65,"body":"episode of the Digital"},{"speaker":"Galen Low","startTime":3349.65,"endTime":3350.76,"body":"Project Manager Podcast."},{"speaker":"Galen Low","startTime":3351.11,"endTime":3352.89,"body":"If you enjoyed this"},{"speaker":"Galen Low","startTime":3351.11,"endTime":3352.89,"body":"conversation, make sure"},{"speaker":"Galen Low","startTime":3352.89,"endTime":3354.38,"body":"to subscribe wherever"},{"speaker":"Galen Low","startTime":3352.89,"endTime":3354.38,"body":"you're listening."},{"speaker":"Galen Low","startTime":3354.61,"endTime":3356.9,"body":"And if you want even more"},{"speaker":"Galen Low","startTime":3354.61,"endTime":3356.9,"body":"tactical insights, case"},{"speaker":"Galen Low","startTime":3356.91,"endTime":3359.4,"body":"studies, and playbooks, create"},{"speaker":"Galen Low","startTime":3356.91,"endTime":3359.4,"body":"a free account with us at"},{"speaker":"Galen Low","startTime":3359.4,"endTime":3361.34,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":3361.85,"endTime":3363.59,"body":"Until next time,"},{"speaker":"Galen Low","startTime":3361.85,"endTime":3363.59,"body":"thanks for listening."}]}