{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":0.238,"endTime":2.788,"body":"It's no secret that"},{"speaker":"Galen Low","startTime":0.238,"endTime":2.788,"body":"reducing headcount is one of"},{"speaker":"Galen Low","startTime":2.788,"endTime":5.778,"body":"the fastest ways to free up"},{"speaker":"Galen Low","startTime":2.788,"endTime":5.778,"body":"capital and increase operating"},{"speaker":"Galen Low","startTime":5.778,"endTime":8.478,"body":"margin, and I'm not naive"},{"speaker":"Galen Low","startTime":5.778,"endTime":8.478,"body":"enough to think that somehow"},{"speaker":"Galen Low","startTime":8.508,"endTime":11.368,"body":"project professionals are"},{"speaker":"Galen Low","startTime":8.508,"endTime":11.368,"body":"immune to reductions in force."},{"speaker":"Galen Low","startTime":11.618,"endTime":13.688,"body":"But this approach is"},{"speaker":"Galen Low","startTime":11.618,"endTime":13.688,"body":"always difficult and"},{"speaker":"Galen 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Low","startTime":28.947,"endTime":31.938,"body":"Is there a way for agencies"},{"speaker":"Galen Low","startTime":28.947,"endTime":31.938,"body":"to deliver more value using"},{"speaker":"Galen Low","startTime":31.938,"endTime":32.708,"body":"the people they've got?"},{"speaker":"Galen Low","startTime":32.797,"endTime":35.777,"body":"And if so, what's involved"},{"speaker":"Galen Low","startTime":32.797,"endTime":35.777,"body":"and what are the trade-offs?"},{"speaker":"Galen Low","startTime":36.118,"endTime":38.737,"body":"To answer that, I've brought"},{"speaker":"Galen Low","startTime":36.118,"endTime":38.737,"body":"in two delivery strategists"},{"speaker":"Galen Low","startTime":38.938,"endTime":41.428,"body":"who work with professional"},{"speaker":"Galen Low","startTime":38.938,"endTime":41.428,"body":"services organizations to"},{"speaker":"Galen Low","startTime":41.428,"endTime":44.327,"body":"redesign their operating model"},{"speaker":"Galen 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Low","startTime":85.148,"endTime":87.567,"body":"you're in the right place."},{"speaker":"Galen Low","startTime":87.917,"endTime":89.737,"body":"Oh, and if you've been liking"},{"speaker":"Galen Low","startTime":87.917,"endTime":89.737,"body":"what you've been hearing from"},{"speaker":"Galen Low","startTime":89.737,"endTime":91.777,"body":"us lately, please consider"},{"speaker":"Galen Low","startTime":89.737,"endTime":91.777,"body":"following us wherever you're"},{"speaker":"Galen Low","startTime":91.777,"endTime":94.338,"body":"listening or watching, and"},{"speaker":"Galen Low","startTime":91.777,"endTime":94.338,"body":"maybe even leaving us a review."},{"speaker":"Galen Low","startTime":94.817,"endTime":95.908,"body":"All right, let's get into it."},{"speaker":"Galen Low","startTime":96.75,"endTime":99.25,"body":"Today, we're challenging"},{"speaker":"Galen Low","startTime":96.75,"endTime":99.25,"body":"whether laying off project"},{"speaker":"Galen Low","startTime":99.25,"endTime":101.67,"body":"managers is actually an"},{"speaker":"Galen Low","startTime":99.25,"endTime":101.67,"body":"effective cost-cutting"},{"speaker":"Galen Low","startTime":101.67,"endTime":104.45,"body":"strategy and proposing an"},{"speaker":"Galen Low","startTime":101.67,"endTime":104.45,"body":"alternative that has been"},{"speaker":"Galen Low","startTime":104.45,"endTime":105.96,"body":"proving itself in the market."},{"speaker":"Galen Low","startTime":106.16,"endTime":108.71,"body":"We'll be exploring where"},{"speaker":"Galen Low","startTime":106.16,"endTime":108.71,"body":"mass layoffs typically have"},{"speaker":"Galen Low","startTime":108.719,"endTime":111.18,"body":"diminishing returns, how"},{"speaker":"Galen Low","startTime":108.719,"endTime":111.18,"body":"activating your existing"},{"speaker":"Galen Low","startTime":111.18,"endTime":113.829,"body":"team can pay better long-term"},{"speaker":"Galen 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Low","startTime":140.389,"endTime":142.77,"body":"He has developed a reputation"},{"speaker":"Galen Low","startTime":140.389,"endTime":142.77,"body":"for shining a light on what's"},{"speaker":"Galen Low","startTime":142.77,"endTime":144.979,"body":"broken about traditional"},{"speaker":"Galen Low","startTime":142.77,"endTime":144.979,"body":"concepts of employment,"},{"speaker":"Galen Low","startTime":145.059,"endTime":148.04,"body":"company loyalty, and work-life"},{"speaker":"Galen Low","startTime":145.059,"endTime":148.04,"body":"balance, and what the new"},{"speaker":"Galen Low","startTime":148.059,"endTime":149.59,"body":"model of work could look like."},{"speaker":"Galen Low","startTime":149.709,"endTime":152.04,"body":"James is a strategic delivery"},{"speaker":"Galen Low","startTime":149.709,"endTime":152.04,"body":"and transformation leader"},{"speaker":"Galen Low","startTime":152.099,"endTime":154.24,"body":"who has spent more than a"},{"speaker":"Galen Low","startTime":152.099,"endTime":154.24,"body":"decade working in project"},{"speaker":"Galen Low","startTime":154.24,"endTime":155.369,"body":"and stakeholder management."},{"speaker":"Galen Low","startTime":155.509,"endTime":158.16,"body":"His work focuses on helping"},{"speaker":"Galen Low","startTime":155.509,"endTime":158.16,"body":"organizations rethink"},{"speaker":"Galen Low","startTime":158.189,"endTime":160.89,"body":"traditional project management"},{"speaker":"Galen Low","startTime":158.189,"endTime":160.89,"body":"roles and develop people into"},{"speaker":"Galen Low","startTime":160.89,"endTime":162.409,"body":"higher value delivery leaders."},{"speaker":"Galen Low","startTime":162.57,"endTime":165.74,"body":"As AI absorbs more repetitive"},{"speaker":"Galen Low","startTime":162.57,"endTime":165.74,"body":"work, James argues that people"},{"speaker":"Galen Low","startTime":165.74,"endTime":168.179,"body":"can spend more time solving"},{"speaker":"Galen 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Gold","startTime":180.449,"endTime":181.449,"body":"Great to be here."},{"speaker":"James Leigh","startTime":181.449,"endTime":182.409,"body":"Great"},{"speaker":"James Leigh","startTime":181.449,"endTime":182.409,"body":"to be here, Galen."},{"speaker":"James Leigh","startTime":182.409,"endTime":182.579,"body":"Thank you."},{"speaker":"Michael Gold","startTime":182.699,"endTime":183.859,"body":"What"},{"speaker":"Michael Gold","startTime":182.699,"endTime":183.859,"body":"an introduction."},{"speaker":"Galen Low","startTime":184.15,"endTime":184.28,"body":"Yeah."},{"speaker":"Galen Low","startTime":184.72,"endTime":186.369,"body":"Thank you for bearing me"},{"speaker":"Galen Low","startTime":184.72,"endTime":186.369,"body":"with the introduction."},{"speaker":"Galen Low","startTime":186.369,"endTime":188.79,"body":"I was like, \"Oh, yeah, there's"},{"speaker":"Galen Low","startTime":186.369,"endTime":188.79,"body":"a lot to say about both of"},{"speaker":"Galen Low","startTime":188.79,"endTime":190.869,"body":"you.\" I'm really excited"},{"speaker":"Galen Low","startTime":188.79,"endTime":190.869,"body":"to have you on the show."},{"speaker":"Galen Low","startTime":190.909,"endTime":192.72,"body":"I, I hope I did you"},{"speaker":"Galen Low","startTime":190.909,"endTime":192.72,"body":"justice just there."},{"speaker":"Michael Gold","startTime":193.199,"endTime":195.479,"body":"I was thinking"},{"speaker":"Michael Gold","startTime":193.199,"endTime":195.479,"body":"throughout that how amazing"},{"speaker":"Michael Gold","startTime":195.479,"endTime":197.979,"body":"you would be just as a little"},{"speaker":"Michael Gold","startTime":195.479,"endTime":197.979,"body":"pocket sort of champion,"},{"speaker":"Michael Gold","startTime":198.08,"endTime":199.129,"body":"just to bring you around."},{"speaker":"James Leigh","startTime":199.159,"endTime":199.719,"body":"Yeah, yeah."},{"speaker":"Michael Gold","startTime":199.839,"endTime":201.719,"body":"You introduced me"},{"speaker":"Michael Gold","startTime":199.839,"endTime":201.719,"body":"better than I've ever introduced"},{"speaker":"Michael Gold","startTime":201.72,"endTime":202.549,"body":"myself to anyone else."},{"speaker":"Galen Low","startTime":202.939,"endTime":204.08,"body":"I mean, we"},{"speaker":"Galen Low","startTime":202.939,"endTime":204.08,"body":"accept sponsorships."},{"speaker":"Galen Low","startTime":204.08,"endTime":204.77,"body":"Send me a T-shirt."},{"speaker":"James Leigh","startTime":205.9,"endTime":206.409,"body":"We can do that."},{"speaker":"Galen Low","startTime":207.239,"endTime":207.869,"body":"I love it."},{"speaker":"Galen Low","startTime":207.989,"endTime":208.309,"body":"Awesome."},{"speaker":"Galen Low","startTime":208.489,"endTime":210.939,"body":"You know, this topic I'm,"},{"speaker":"Galen Low","startTime":208.489,"endTime":210.939,"body":"I'm glad we landed on it."},{"speaker":"Galen Low","startTime":210.939,"endTime":213.399,"body":"It hits really close to home,"},{"speaker":"Galen Low","startTime":210.939,"endTime":213.399,"body":"especially for my community"},{"speaker":"Galen Low","startTime":213.399,"endTime":216.399,"body":"and I because a lot of us"},{"speaker":"Galen Low","startTime":213.399,"endTime":216.399,"body":"have either been impacted"},{"speaker":"Galen Low","startTime":216.399,"endTime":218.689,"body":"by AI influence layoffs,"},{"speaker":"Galen Low","startTime":216.399,"endTime":218.689,"body":"or we're, like, trying to"},{"speaker":"Galen Low","startTime":218.689,"endTime":221.569,"body":"navigate in a world where we"},{"speaker":"Galen Low","startTime":218.689,"endTime":221.569,"body":"are basically inheriting the"},{"speaker":"Galen Low","startTime":221.569,"endTime":223.729,"body":"workload of our colleagues"},{"speaker":"Galen Low","startTime":221.569,"endTime":223.729,"body":"that have been let go."},{"speaker":"Galen Low","startTime":223.939,"endTime":227.05,"body":"Let's just set the scene with a"},{"speaker":"Galen Low","startTime":223.939,"endTime":227.05,"body":"bit of a controversial question."},{"speaker":"Galen Low","startTime":227.19,"endTime":230.29,"body":"Because right now, the headlines"},{"speaker":"Galen Low","startTime":227.19,"endTime":230.29,"body":"are declaring that while AI is"},{"speaker":"Galen Low","startTime":230.309,"endTime":233.319,"body":"being given as a reason for mass"},{"speaker":"Galen Low","startTime":230.309,"endTime":233.319,"body":"layoffs, most organizations are"},{"speaker":"Galen Low","startTime":233.32,"endTime":234.999,"body":"just using AI as a scapegoat."},{"speaker":"Galen Low","startTime":235.07,"endTime":237.35,"body":"Some are theorizing that"},{"speaker":"Galen Low","startTime":235.07,"endTime":237.35,"body":"many businesses are using"},{"speaker":"Galen Low","startTime":237.35,"endTime":239.909,"body":"the opportunity to correct"},{"speaker":"Galen Low","startTime":237.35,"endTime":239.909,"body":"poor hiring decisions made"},{"speaker":"Galen Low","startTime":239.91,"endTime":242.229,"body":"in the wake of things like"},{"speaker":"Galen Low","startTime":239.91,"endTime":242.229,"body":"the COVID-19 pandemic."},{"speaker":"Galen Low","startTime":242.309,"endTime":244.72,"body":"Others think that businesses"},{"speaker":"Galen Low","startTime":242.309,"endTime":244.72,"body":"are just trying to placate"},{"speaker":"Galen Low","startTime":244.72,"endTime":247.23,"body":"the demands of their boards,"},{"speaker":"Galen Low","startTime":244.72,"endTime":247.23,"body":"and reducing the workforce is"},{"speaker":"Galen Low","startTime":247.24,"endTime":249.89,"body":"the fastest way to take a big"},{"speaker":"Galen Low","startTime":247.24,"endTime":249.89,"body":"chunk off the balance sheet."},{"speaker":"Galen Low","startTime":250.07,"endTime":252.874,"body":"Either might make sense in"},{"speaker":"Galen Low","startTime":250.07,"endTime":252.874,"body":"some industries But there"},{"speaker":"Galen Low","startTime":252.874,"endTime":255.104,"body":"are also a plethora of"},{"speaker":"Galen Low","startTime":252.874,"endTime":255.104,"body":"professional services firms"},{"speaker":"Galen Low","startTime":255.184,"endTime":256.314,"body":"that are following suit."},{"speaker":"So my question is this","startTime":256.314,"endTime":259.194,"body":"through"},{"speaker":"So my question is this","startTime":256.314,"endTime":259.194,"body":"the lens of professional"},{"speaker":"So my question is this","startTime":259.194,"endTime":262.124,"body":"services businesses, are"},{"speaker":"So my question is this","startTime":259.194,"endTime":262.124,"body":"mass layoffs a sustainable"},{"speaker":"So my question is this","startTime":262.134,"endTime":264.444,"body":"cost-cutting strategy, or"},{"speaker":"So my question is this","startTime":262.134,"endTime":264.444,"body":"is it gonna come back and"},{"speaker":"So my question is this","startTime":264.454,"endTime":266.534,"body":"bite those organizations"},{"speaker":"So my question is this","startTime":264.454,"endTime":266.534,"body":"that took that path?"},{"speaker":"Michael Gold","startTime":266.714,"endTime":267.414,"body":"I mean,"},{"speaker":"Michael Gold","startTime":266.714,"endTime":267.414,"body":"it's, yeah, it's a"},{"speaker":"Michael Gold","startTime":267.414,"endTime":268.684,"body":"really interesting point."},{"speaker":"Michael Gold","startTime":268.684,"endTime":270.884,"body":"I think one of the things is"},{"speaker":"Michael Gold","startTime":268.684,"endTime":270.884,"body":"that in most industries, when"},{"speaker":"Michael Gold","startTime":270.924,"endTime":273.324,"body":"people cut staff, they're,"},{"speaker":"Michael Gold","startTime":270.924,"endTime":273.324,"body":"they're just cutting a cost."},{"speaker":"Michael Gold","startTime":273.364,"endTime":275.884,"body":"But in professional services,"},{"speaker":"Michael Gold","startTime":273.364,"endTime":275.884,"body":"ultimately you're cutting"},{"speaker":"Michael Gold","startTime":275.884,"endTime":276.884,"body":"what the product is."},{"speaker":"Michael Gold","startTime":276.984,"endTime":279.784,"body":"I mean, the product is"},{"speaker":"Michael Gold","startTime":276.984,"endTime":279.784,"body":"how you deliver and speak"},{"speaker":"Michael Gold","startTime":279.784,"endTime":281.274,"body":"and work with people."},{"speaker":"Michael Gold","startTime":281.274,"endTime":284.814,"body":"It's a very, obviously, it's a"},{"speaker":"Michael Gold","startTime":281.274,"endTime":284.814,"body":"service-led industry, and so by"},{"speaker":"Michael Gold","startTime":284.814,"endTime":287.624,"body":"cutting people, you're cutting"},{"speaker":"Michael Gold","startTime":284.814,"endTime":287.624,"body":"literally the service that they"},{"speaker":"Michael Gold","startTime":287.624,"endTime":290.514,"body":"provide, and so there's only"},{"speaker":"Michael Gold","startTime":287.624,"endTime":290.514,"body":"a short-term gain that I think"},{"speaker":"Michael Gold","startTime":290.514,"endTime":291.304,"body":"they'll ever get from that."},{"speaker":"James Leigh","startTime":291.474,"endTime":292.444,"body":"Yeah, absolutely."},{"speaker":"James Leigh","startTime":292.484,"endTime":295.204,"body":"We hear a lot about the"},{"speaker":"James Leigh","startTime":292.484,"endTime":295.204,"body":"shareholder value model and"},{"speaker":"James Leigh","startTime":295.214,"endTime":298.934,"body":"how that shows up, you know, in"},{"speaker":"James Leigh","startTime":295.214,"endTime":298.934,"body":"the modern business structure."},{"speaker":"James Leigh","startTime":299.024,"endTime":300.564,"body":"And I think a lot of people"},{"speaker":"James Leigh","startTime":299.024,"endTime":300.564,"body":"when they're looking at"},{"speaker":"James Leigh","startTime":300.584,"endTime":302.664,"body":"layoffs, and even if they're"},{"speaker":"James Leigh","startTime":300.584,"endTime":302.664,"body":"using AI as an excuse or if"},{"speaker":"James Leigh","startTime":302.664,"endTime":305.274,"body":"it's truthful, maybe that's"},{"speaker":"James Leigh","startTime":302.664,"endTime":305.274,"body":"particularly relevant, people"},{"speaker":"James Leigh","startTime":305.284,"endTime":306.604,"body":"often miss out the key word."},{"speaker":"James Leigh","startTime":306.654,"endTime":310.054,"body":"It's shareholder value model,"},{"speaker":"James Leigh","startTime":306.654,"endTime":310.054,"body":"not shareholder squeeze model."},{"speaker":"James Leigh","startTime":310.194,"endTime":313.074,"body":"You know, if you aren't adding"},{"speaker":"James Leigh","startTime":310.194,"endTime":313.074,"body":"value for your shareholders,"},{"speaker":"James Leigh","startTime":313.214,"endTime":314.704,"body":"and if you are laying off"},{"speaker":"James Leigh","startTime":313.214,"endTime":314.704,"body":"the people like Michael"},{"speaker":"James Leigh","startTime":314.704,"endTime":317.434,"body":"says who do the actual work,"},{"speaker":"James Leigh","startTime":314.704,"endTime":317.434,"body":"how is that value driving?"},{"speaker":"James Leigh","startTime":317.564,"endTime":319.404,"body":"You're actually thinking"},{"speaker":"James Leigh","startTime":317.564,"endTime":319.404,"body":"very short-termist."},{"speaker":"James Leigh","startTime":319.404,"endTime":321.614,"body":"Yeah, sure, your balance sheet's"},{"speaker":"James Leigh","startTime":319.404,"endTime":321.614,"body":"gonna look great on Friday."},{"speaker":"James Leigh","startTime":321.834,"endTime":323.404,"body":"Show me in a month,"},{"speaker":"James Leigh","startTime":321.834,"endTime":323.404,"body":"show me in a quarter."},{"speaker":"James Leigh","startTime":323.414,"endTime":325.514,"body":"You're gonna feel the pain,"},{"speaker":"James Leigh","startTime":323.414,"endTime":325.514,"body":"and you're gonna have to"},{"speaker":"James Leigh","startTime":325.514,"endTime":328.384,"body":"go and rehire those people"},{"speaker":"James Leigh","startTime":325.514,"endTime":328.384,"body":"probably at an inflated cost."},{"speaker":"Galen Low","startTime":328.732,"endTime":330.222,"body":"I really like"},{"speaker":"Galen Low","startTime":328.732,"endTime":330.222,"body":"that framing of like you're"},{"speaker":"Galen Low","startTime":330.222,"endTime":331.342,"body":"actually cutting the product."},{"speaker":"Galen Low","startTime":331.742,"endTime":333.822,"body":"And then the other framing of"},{"speaker":"Galen Low","startTime":331.742,"endTime":333.822,"body":"yeah, when you're talking about"},{"speaker":"Galen Low","startTime":333.822,"endTime":336.292,"body":"shareholder value, you're right,"},{"speaker":"Galen Low","startTime":333.822,"endTime":336.292,"body":"like on the balance sheet, you"},{"speaker":"Galen Low","startTime":336.292,"endTime":340.592,"body":"know, one day it's gonna look"},{"speaker":"Galen Low","startTime":336.292,"endTime":340.592,"body":"great, but over time it's not"},{"speaker":"Galen Low","startTime":340.592,"endTime":343.902,"body":"gonna necessarily create more"},{"speaker":"Galen Low","startTime":340.592,"endTime":343.902,"body":"value, and it is really putting"},{"speaker":"Galen Low","startTime":343.902,"endTime":347.132,"body":"the squeeze on a business that"},{"speaker":"Galen Low","startTime":343.902,"endTime":347.132,"body":"everyone's got some stake in."},{"speaker":"Galen Low","startTime":347.282,"endTime":348.192,"body":"I wonder if we can kind of like"},{"speaker":"Galen Low","startTime":347.282,"endTime":348.192,"body":"u-unpack that a little bit."},{"speaker":"Galen Low","startTime":348.192,"endTime":351.772,"body":"I mean, what are some of-- We're"},{"speaker":"Galen Low","startTime":348.192,"endTime":351.772,"body":"all delivery people, I guess,"},{"speaker":"Galen Low","startTime":351.772,"endTime":355.962,"body":"so spoiler alert, the answer is"},{"speaker":"Galen Low","startTime":351.772,"endTime":355.962,"body":"probably delivery will suffer."},{"speaker":"Galen Low","startTime":356.002,"endTime":358.042,"body":"But yeah, like what does"},{"speaker":"Galen Low","startTime":356.002,"endTime":358.042,"body":"it look like in some of the"},{"speaker":"Galen Low","startTime":358.042,"endTime":360.682,"body":"organizations you've seen"},{"speaker":"Galen Low","startTime":358.042,"endTime":360.682,"body":"where they have gone and, you"},{"speaker":"Galen Low","startTime":360.682,"endTime":363.272,"body":"know, cut, you know, reduced"},{"speaker":"Galen Low","startTime":360.682,"endTime":363.272,"body":"headcount, you know, done a"},{"speaker":"Galen Low","startTime":363.272,"endTime":366.342,"body":"reduction in force, laid off"},{"speaker":"Galen Low","startTime":363.272,"endTime":366.342,"body":"maybe even project managers,"},{"speaker":"Galen Low","startTime":366.422,"endTime":368.482,"body":"and yeah, it looks good on"},{"speaker":"Galen Low","startTime":366.422,"endTime":368.482,"body":"Friday, and then walk me"},{"speaker":"Galen Low","startTime":368.482,"endTime":371.932,"body":"through between Friday and"},{"speaker":"Galen Low","startTime":368.482,"endTime":371.932,"body":"when it starts looking bad."},{"speaker":"Michael Gold","startTime":372.132,"endTime":373.452,"body":"I would have"},{"speaker":"Michael Gold","startTime":372.132,"endTime":373.452,"body":"to say I have a slightly"},{"speaker":"Michael Gold","startTime":373.452,"endTime":375.692,"body":"different take, which isn't"},{"speaker":"Michael Gold","startTime":373.452,"endTime":375.692,"body":"necessarily that cutting"},{"speaker":"Michael Gold","startTime":375.692,"endTime":379.722,"body":"people by definition means"},{"speaker":"Michael Gold","startTime":375.692,"endTime":379.722,"body":"something will go wrong."},{"speaker":"Michael Gold","startTime":379.942,"endTime":381.902,"body":"I think it's more about"},{"speaker":"Michael Gold","startTime":379.942,"endTime":381.902,"body":"accepting the landscape that we"},{"speaker":"Michael Gold","startTime":381.902,"endTime":384.642,"body":"all live in right now, which is"},{"speaker":"Michael Gold","startTime":381.902,"endTime":384.642,"body":"AI is helping people push on."},{"speaker":"Michael Gold","startTime":384.912,"endTime":387.802,"body":"And so I think it's more about,"},{"speaker":"Michael Gold","startTime":384.912,"endTime":387.802,"body":"and we'll get into this, I'm"},{"speaker":"Michael Gold","startTime":387.802,"endTime":389.872,"body":"sure, but it's more about"},{"speaker":"Michael Gold","startTime":387.802,"endTime":389.872,"body":"where the delivery culture,"},{"speaker":"Michael Gold","startTime":389.922,"endTime":392.432,"body":"delivery managers, project"},{"speaker":"Michael Gold","startTime":389.922,"endTime":392.432,"body":"managers, how that's reshaping"},{"speaker":"Michael Gold","startTime":392.432,"endTime":394.072,"body":"and the expectation on you."},{"speaker":"Michael Gold","startTime":394.252,"endTime":396.632,"body":"So like I always have an example"},{"speaker":"Michael Gold","startTime":394.252,"endTime":396.632,"body":"of if you have two sort of"},{"speaker":"Michael Gold","startTime":396.792,"endTime":399.932,"body":"competing delivery you know,"},{"speaker":"Michael Gold","startTime":396.792,"endTime":399.932,"body":"service-led businesses, and one"},{"speaker":"Michael Gold","startTime":399.932,"endTime":403.002,"body":"of them cuts costs and therefore"},{"speaker":"Michael Gold","startTime":399.932,"endTime":403.002,"body":"obviously that year maybe they"},{"speaker":"Michael Gold","startTime":403.002,"endTime":406.012,"body":"look good to their shareholders,"},{"speaker":"Michael Gold","startTime":403.002,"endTime":406.012,"body":"but the other group instead,"},{"speaker":"Michael Gold","startTime":406.012,"endTime":408.162,"body":"with the spare time that AI"},{"speaker":"Michael Gold","startTime":406.012,"endTime":408.162,"body":"helps them generate, they"},{"speaker":"Michael Gold","startTime":408.192,"endTime":410.912,"body":"over service, they work really"},{"speaker":"Michael Gold","startTime":408.192,"endTime":410.912,"body":"closely with their clients, they"},{"speaker":"Michael Gold","startTime":410.912,"endTime":413.622,"body":"give much more customer support,"},{"speaker":"Michael Gold","startTime":410.912,"endTime":413.622,"body":"they understand the pain points"},{"speaker":"Michael Gold","startTime":413.622,"endTime":415.792,"body":"much more, they understand"},{"speaker":"Michael Gold","startTime":413.622,"endTime":415.792,"body":"the burnout within their own"},{"speaker":"Michael Gold","startTime":415.792,"endTime":418.832,"body":"team much more, let-- people"},{"speaker":"Michael Gold","startTime":415.792,"endTime":418.832,"body":"are off sick less, people…"},{"speaker":"Michael Gold","startTime":418.882,"endTime":421.392,"body":"You know, there is this sort"},{"speaker":"Michael Gold","startTime":418.882,"endTime":421.392,"body":"of momentum that you can"},{"speaker":"Michael Gold","startTime":421.392,"endTime":422.682,"body":"drive in the second company."},{"speaker":"Michael Gold","startTime":422.742,"endTime":424.872,"body":"Whereas, yeah, first company"},{"speaker":"Michael Gold","startTime":422.742,"endTime":424.872,"body":"A might make more money in"},{"speaker":"Michael Gold","startTime":424.872,"endTime":427.042,"body":"the first year, but I think by"},{"speaker":"Michael Gold","startTime":424.872,"endTime":427.042,"body":"the second year, they'll start"},{"speaker":"Michael Gold","startTime":427.042,"endTime":430.252,"body":"poaching company A's clients"},{"speaker":"Michael Gold","startTime":427.042,"endTime":430.252,"body":"because they're now a much more"},{"speaker":"Michael Gold","startTime":430.402,"endTime":431.882,"body":"successful service business."},{"speaker":"Michael Gold","startTime":431.942,"endTime":434.212,"body":"And I think that's the-- It's"},{"speaker":"Michael Gold","startTime":431.942,"endTime":434.212,"body":"not necessarily that just"},{"speaker":"Michael Gold","startTime":434.222,"endTime":436.712,"body":"about cutting cost, it's more"},{"speaker":"Michael Gold","startTime":434.222,"endTime":436.712,"body":"about the expectation that"},{"speaker":"Michael Gold","startTime":436.712,"endTime":439.392,"body":"people who are using AI to"},{"speaker":"Michael Gold","startTime":436.712,"endTime":439.392,"body":"deliver more value rather than"},{"speaker":"Michael Gold","startTime":439.392,"endTime":442.002,"body":"using AI to deliver costs,"},{"speaker":"Michael Gold","startTime":439.392,"endTime":442.002,"body":"the short-term and long-term"},{"speaker":"Michael Gold","startTime":442.002,"endTime":443.162,"body":"picture of what that looks like."},{"speaker":"Galen Low","startTime":443.342,"endTime":444.032,"body":"Yeah, that's fair."},{"speaker":"Galen Low","startTime":444.052,"endTime":446.792,"body":"I wonder like in your"},{"speaker":"Galen Low","startTime":444.052,"endTime":446.792,"body":"world or in this example,"},{"speaker":"Galen Low","startTime":446.792,"endTime":449.862,"body":"I guess, could you be both"},{"speaker":"Galen Low","startTime":446.792,"endTime":449.862,"body":"company A and company B?"},{"speaker":"Galen Low","startTime":450.032,"endTime":452.322,"body":"You're cutting costs, but you're"},{"speaker":"Galen Low","startTime":450.032,"endTime":452.322,"body":"using AI to push people to"},{"speaker":"Galen Low","startTime":452.322,"endTime":454.892,"body":"elevate themselves in their role"},{"speaker":"Galen Low","startTime":452.322,"endTime":454.892,"body":"and take better care of fewer"},{"speaker":"Galen Low","startTime":454.892,"endTime":456.682,"body":"people to deliver more value."},{"speaker":"James Leigh","startTime":456.9,"endTime":460.09,"body":"I think by looking"},{"speaker":"James Leigh","startTime":456.9,"endTime":460.09,"body":"at it as a cutting mindset,"},{"speaker":"James Leigh","startTime":460.26,"endTime":462.48,"body":"what you're effectively doing"},{"speaker":"James Leigh","startTime":460.26,"endTime":462.48,"body":"is there's still the same"},{"speaker":"James Leigh","startTime":462.48,"endTime":465.03,"body":"amount of work unless you're"},{"speaker":"James Leigh","startTime":462.48,"endTime":465.03,"body":"downscaling as a company."},{"speaker":"James Leigh","startTime":465.19,"endTime":467.61,"body":"And what you're effectively"},{"speaker":"James Leigh","startTime":465.19,"endTime":467.61,"body":"saying to the people who are"},{"speaker":"James Leigh","startTime":467.65,"endTime":471.15,"body":"kept is you're gonna have to"},{"speaker":"James Leigh","startTime":467.65,"endTime":471.15,"body":"do the work that was being"},{"speaker":"James Leigh","startTime":471.15,"endTime":472.77,"body":"done by a multitude of people."},{"speaker":"James Leigh","startTime":472.87,"endTime":475.19,"body":"Now, if that can be done in a"},{"speaker":"James Leigh","startTime":472.87,"endTime":475.19,"body":"way where that person is being"},{"speaker":"James Leigh","startTime":475.22,"endTime":479.75,"body":"activated using AI tooling or"},{"speaker":"James Leigh","startTime":475.22,"endTime":479.75,"body":"automation or modern thinking"},{"speaker":"James Leigh","startTime":479.75,"endTime":482.5,"body":"for modern problems, that's"},{"speaker":"James Leigh","startTime":479.75,"endTime":482.5,"body":"potentially quite a good thing."},{"speaker":"James Leigh","startTime":482.61,"endTime":484.99,"body":"That's giving that person"},{"speaker":"James Leigh","startTime":482.61,"endTime":484.99,"body":"the opportunity to be across"},{"speaker":"James Leigh","startTime":484.99,"endTime":487.39,"body":"a greater swathe of your"},{"speaker":"James Leigh","startTime":484.99,"endTime":487.39,"body":"accounts, but you're then not"},{"speaker":"James Leigh","startTime":487.39,"endTime":488.97,"body":"asking them to be a project"},{"speaker":"James Leigh","startTime":487.39,"endTime":488.97,"body":"manager at that point, you're"},{"speaker":"James Leigh","startTime":488.97,"endTime":490.92,"body":"asking them to be a delivery"},{"speaker":"James Leigh","startTime":488.97,"endTime":490.92,"body":"manager, and I think the two"},{"speaker":"James Leigh","startTime":490.92,"endTime":491.89,"body":"are distinctly different."},{"speaker":"James Leigh","startTime":492.12,"endTime":493.61,"body":"I'm not sure that's a"},{"speaker":"James Leigh","startTime":492.12,"endTime":493.61,"body":"particularly controversial"},{"speaker":"James Leigh","startTime":493.61,"endTime":494.51,"body":"thing to say in this group."},{"speaker":"James Leigh","startTime":494.62,"endTime":498.21,"body":"And the idea that you can then"},{"speaker":"James Leigh","startTime":494.62,"endTime":498.21,"body":"get people operating in that"},{"speaker":"James Leigh","startTime":498.21,"endTime":501.26,"body":"more holistic way with that"},{"speaker":"James Leigh","startTime":498.21,"endTime":501.26,"body":"greater oversight, maybe with"},{"speaker":"James Leigh","startTime":501.26,"endTime":505.05,"body":"an interconnectivity around"},{"speaker":"James Leigh","startTime":501.26,"endTime":505.05,"body":"commerciality and growth, it's"},{"speaker":"James Leigh","startTime":505.07,"endTime":507.55,"body":"almost like back to those old"},{"speaker":"James Leigh","startTime":505.07,"endTime":507.55,"body":"s- producer roles that we used"},{"speaker":"James Leigh","startTime":507.55,"endTime":510.17,"body":"to see, you know, a decade,"},{"speaker":"James Leigh","startTime":507.55,"endTime":510.17,"body":"decade and a half ago, where you"},{"speaker":"James Leigh","startTime":510.17,"endTime":513.36,"body":"were a little bit PM, a little"},{"speaker":"James Leigh","startTime":510.17,"endTime":513.36,"body":"bit CS, and, you know, you, you"},{"speaker":"James Leigh","startTime":513.36,"endTime":514.66,"body":"had all of those various bits."},{"speaker":"James Leigh","startTime":514.82,"endTime":518.14,"body":"But you're now being given the"},{"speaker":"James Leigh","startTime":514.82,"endTime":518.14,"body":"tools to succeed in that space"},{"speaker":"James Leigh","startTime":518.16,"endTime":520.91,"body":"rather than just trying to cram"},{"speaker":"James Leigh","startTime":518.16,"endTime":520.91,"body":"it all into a 40, 50-hour week."},{"speaker":"Galen Low","startTime":521.0,"endTime":521.67,"body":"I really like that."},{"speaker":"Galen Low","startTime":521.67,"endTime":523.21,"body":"And so if I'm picking up"},{"speaker":"Galen Low","startTime":521.67,"endTime":523.21,"body":"what you're putting down, you"},{"speaker":"Galen Low","startTime":523.21,"endTime":525.58,"body":"know, there is this sort of"},{"speaker":"Galen Low","startTime":523.21,"endTime":525.58,"body":"traditional and conventional"},{"speaker":"Galen Low","startTime":525.58,"endTime":528.23,"body":"definition of a project manager,"},{"speaker":"Galen Low","startTime":525.58,"endTime":528.23,"body":"which is, you know, all the"},{"speaker":"Galen Low","startTime":528.25,"endTime":531.19,"body":"things that we think of scope,"},{"speaker":"Galen Low","startTime":528.25,"endTime":531.19,"body":"schedule, you know, just"},{"speaker":"Galen Low","startTime":531.25,"endTime":533.99,"body":"managing the budget, but kind"},{"speaker":"Galen Low","startTime":531.25,"endTime":533.99,"body":"of more focused on the process."},{"speaker":"Galen 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Low","startTime":543.76,"endTime":545.75,"body":"involved in the commercials,"},{"speaker":"Galen Low","startTime":545.75,"endTime":548.35,"body":"more client-facing, more"},{"speaker":"Galen Low","startTime":545.75,"endTime":548.35,"body":"responsible for a strategic"},{"speaker":"Galen Low","startTime":548.35,"endTime":550.89,"body":"delivery, not just getting"},{"speaker":"Galen Low","startTime":548.35,"endTime":550.89,"body":"things done and making,"},{"speaker":"Galen Low","startTime":550.89,"endTime":552.92,"body":"you know, like what we"},{"speaker":"Galen Low","startTime":550.89,"endTime":552.92,"body":"say, herding cats, but"},{"speaker":"Galen Low","startTime":552.92,"endTime":554.53,"body":"actually driving impact."},{"speaker":"Galen Low","startTime":554.63,"endTime":556.75,"body":"And maybe that involves wearing"},{"speaker":"Galen Low","startTime":554.63,"endTime":556.75,"body":"multiple hats, and I know a"},{"speaker":"Galen Low","startTime":556.75,"endTime":558.7,"body":"lot of my listeners are like,"},{"speaker":"Galen Low","startTime":556.75,"endTime":558.7,"body":"\"Yeah, I'm a project manager"},{"speaker":"Galen Low","startTime":558.7,"endTime":560.71,"body":"by title, but I do wear all"},{"speaker":"Galen Low","startTime":558.7,"endTime":560.71,"body":"those hats that James just"},{"speaker":"Galen Low","startTime":560.71,"endTime":562.86,"body":"said.\" And that might be even"},{"speaker":"Galen Low","startTime":560.71,"endTime":562.86,"body":"empowering for them to be"},{"speaker":"Galen Low","startTime":562.86,"endTime":564.88,"body":"like, \"Yeah, I am doing these"},{"speaker":"Galen Low","startTime":562.86,"endTime":564.88,"body":"things.\" And then I think the"},{"speaker":"Galen Low","startTime":564.88,"endTime":567.55,"body":"other thing you're saying is"},{"speaker":"Galen Low","startTime":564.88,"endTime":567.55,"body":"the organization should support"},{"speaker":"Galen 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think that the organization"},{"speaker":"James Leigh","startTime":581.28,"endTime":584.14,"body":"has to empower them in that way."},{"speaker":"James Leigh","startTime":584.15,"endTime":586.68,"body":"If that's the expectation, there"},{"speaker":"James Leigh","startTime":584.15,"endTime":586.68,"body":"needs to be the push and pull,"},{"speaker":"James Leigh","startTime":586.93,"endTime":589.62,"body":"and if you're not setting those"},{"speaker":"James Leigh","startTime":586.93,"endTime":589.62,"body":"individuals up for success,"},{"speaker":"James Leigh","startTime":589.78,"endTime":591.19,"body":"they are not going to succeed."},{"speaker":"James Leigh","startTime":591.25,"endTime":593.22,"body":"I know that sounds a really"},{"speaker":"James Leigh","startTime":591.25,"endTime":593.22,"body":"trite thing to say, but if"},{"speaker":"James Leigh","startTime":593.22,"endTime":595.16,"body":"you're not giving people"},{"speaker":"James Leigh","startTime":593.22,"endTime":595.16,"body":"the right tools, the right"},{"speaker":"James Leigh","startTime":595.16,"endTime":598.06,"body":"space, the right, you know,"},{"speaker":"James Leigh","startTime":595.16,"endTime":598.06,"body":"environment to succeed,"},{"speaker":"James Leigh","startTime":598.189,"endTime":601.489,"body":"then the chances of them"},{"speaker":"James Leigh","startTime":598.189,"endTime":601.489,"body":"not succeeding are massively"},{"speaker":"James Leigh","startTime":601.5,"endTime":602.61,"body":"and exponentially increased."},{"speaker":"Galen Low","startTime":602.74,"endTime":603.6,"body":"I really"},{"speaker":"Galen Low","startTime":602.74,"endTime":603.6,"body":"like that framing."},{"speaker":"Michael Gold","startTime":604.072,"endTime":605.452,"body":"In quite a few"},{"speaker":"Michael Gold","startTime":604.072,"endTime":605.452,"body":"of these kind of talks or"},{"speaker":"Michael Gold","startTime":605.452,"endTime":607.802,"body":"whenever me and James get"},{"speaker":"Michael Gold","startTime":605.452,"endTime":607.802,"body":"together, I keep referencing"},{"speaker":"Michael Gold","startTime":607.802,"endTime":609.932,"body":"this networking event we went"},{"speaker":"Michael Gold","startTime":607.802,"endTime":609.932,"body":"to a month ago, 'cause it"},{"speaker":"Michael Gold","startTime":610.132,"endTime":612.222,"body":"absolutely blew my mind where"},{"speaker":"Michael Gold","startTime":610.132,"endTime":612.222,"body":"we were meant to be listening"},{"speaker":"Michael Gold","startTime":612.272,"endTime":615.422,"body":"to these industry experts on"},{"speaker":"Michael Gold","startTime":612.272,"endTime":615.422,"body":"stage, and we were talking, and"},{"speaker":"Michael Gold","startTime":615.422,"endTime":617.852,"body":"project management focused and"},{"speaker":"Michael Gold","startTime":615.422,"endTime":617.852,"body":"so delivery focused, and they"},{"speaker":"Michael Gold","startTime":617.852,"endTime":618.742,"body":"were talking about the future."},{"speaker":"Michael Gold","startTime":618.802,"endTime":621.292,"body":"And this woman, and I won't"},{"speaker":"Michael Gold","startTime":618.802,"endTime":621.292,"body":"name drop her, her company"},{"speaker":"Michael Gold","startTime":621.292,"endTime":623.362,"body":"and, and, and stuff like that,"},{"speaker":"Michael Gold","startTime":621.292,"endTime":623.362,"body":"but her-- there was a line"},{"speaker":"Michael Gold","startTime":623.362,"endTime":625.442,"body":"that she said that resonates,"},{"speaker":"Michael Gold","startTime":623.362,"endTime":625.442,"body":"well, it sticks in my mind,"},{"speaker":"Michael Gold","startTime":625.462,"endTime":627.862,"body":"doesn't resonate, sorry sticks"},{"speaker":"Michael Gold","startTime":625.462,"endTime":627.862,"body":"in my mind a lot, which was"},{"speaker":"Michael Gold","startTime":627.862,"endTime":630.572,"body":"she said she had to pull her"},{"speaker":"Michael Gold","startTime":627.862,"endTime":630.572,"body":"team kicking and screaming"},{"speaker":"Michael Gold","startTime":630.582,"endTime":632.262,"body":"into kind of the AI revolution."},{"speaker":"Michael Gold","startTime":632.892,"endTime":634.252,"body":"And kind of speaking to what"},{"speaker":"Michael Gold","startTime":632.892,"endTime":634.252,"body":"James was just saying, this"},{"speaker":"Michael Gold","startTime":634.252,"endTime":637.62,"body":"idea of pulling someone,"},{"speaker":"Michael Gold","startTime":634.252,"endTime":637.62,"body":"like kicking and screaming is"},{"speaker":"Michael Gold","startTime":637.7,"endTime":641.07,"body":"the most contradictory thing"},{"speaker":"Michael Gold","startTime":637.7,"endTime":641.07,"body":"that you could possibly do."},{"speaker":"Michael Gold","startTime":641.22,"endTime":642.44,"body":"It doesn't enable them."},{"speaker":"Michael Gold","startTime":642.72,"endTime":645.43,"body":"You can't force adoption,"},{"speaker":"Michael Gold","startTime":642.72,"endTime":645.43,"body":"and this is a segue to what"},{"speaker":"Michael Gold","startTime":645.46,"endTime":646.73,"body":"delivery management is."},{"speaker":"Michael Gold","startTime":646.78,"endTime":649.14,"body":"But we obviously work"},{"speaker":"Michael Gold","startTime":646.78,"endTime":649.14,"body":"very closely with change"},{"speaker":"Michael Gold","startTime":649.14,"endTime":649.73,"body":"management experts."},{"speaker":"Michael Gold","startTime":649.9,"endTime":651.63,"body":"It's kind of an"},{"speaker":"Michael Gold","startTime":649.9,"endTime":651.63,"body":"overlapping field."},{"speaker":"Michael Gold","startTime":651.84,"endTime":653.92,"body":"And I think change management"},{"speaker":"Michael Gold","startTime":651.84,"endTime":653.92,"body":"has become a more important"},{"speaker":"Michael Gold","startTime":653.92,"endTime":655.95,"body":"thing than ever, and so we,"},{"speaker":"Michael Gold","startTime":653.92,"endTime":655.95,"body":"we partner quite a lot with"},{"speaker":"Michael Gold","startTime":655.95,"endTime":657.13,"body":"change management companies."},{"speaker":"Michael Gold","startTime":657.33,"endTime":660.02,"body":"This idea that if you"},{"speaker":"Michael Gold","startTime":657.33,"endTime":660.02,"body":"want people to adopt to"},{"speaker":"Michael Gold","startTime":660.02,"endTime":662.61,"body":"this new way of life,"},{"speaker":"Michael Gold","startTime":660.02,"endTime":662.61,"body":"there's a learning process."},{"speaker":"Michael Gold","startTime":663.04,"endTime":665.25,"body":"It's not just, \"Here"},{"speaker":"Michael Gold","startTime":663.04,"endTime":665.25,"body":"are the tools. Great,"},{"speaker":"Michael Gold","startTime":665.27,"endTime":665.79,"body":"now you're better.\""},{"speaker":"James Leigh","startTime":666.24,"endTime":666.69,"body":"Yeah."},{"speaker":"James Leigh","startTime":666.73,"endTime":668.07,"body":"That sentence haunts me."},{"speaker":"James Leigh","startTime":668.11,"endTime":669.54,"body":"I remember we were sitting"},{"speaker":"James Leigh","startTime":668.11,"endTime":669.54,"body":"next to each other."},{"speaker":"James Leigh","startTime":669.54,"endTime":671.31,"body":"She said it, we just slowly"},{"speaker":"James Leigh","startTime":669.54,"endTime":671.31,"body":"turned to each other like"},{"speaker":"James Leigh","startTime":671.31,"endTime":672.03,"body":"we're in a horror film."},{"speaker":"James Leigh","startTime":672.03,"endTime":675.23,"body":"We're like, \"Oh, no. No,"},{"speaker":"James Leigh","startTime":672.03,"endTime":675.23,"body":"that's not how it is.\" Yeah,"},{"speaker":"James Leigh","startTime":675.31,"endTime":677.05,"body":"but it's, you know, everyone's"},{"speaker":"James Leigh","startTime":675.31,"endTime":677.05,"body":"entitled to their opinion,"},{"speaker":"James Leigh","startTime":677.05,"endTime":679.76,"body":"but I, I can safely say that"},{"speaker":"James Leigh","startTime":677.05,"endTime":679.76,"body":"we did not share that view."},{"speaker":"Galen Low","startTime":680.49,"endTime":682.11,"body":"Yeah, it's funny"},{"speaker":"Galen Low","startTime":680.49,"endTime":682.11,"body":"that you say that because I do"},{"speaker":"Galen Low","startTime":682.11,"endTime":683.28,"body":"hear it all the time, right?"},{"speaker":"Galen Low","startTime":683.31,"endTime":684.67,"body":"Dragging people"},{"speaker":"Galen Low","startTime":683.31,"endTime":684.67,"body":"kicking and screaming."},{"speaker":"Galen Low","startTime":684.68,"endTime":686.5,"body":"Michael, I think you've got"},{"speaker":"Galen Low","startTime":684.68,"endTime":686.5,"body":"a really good point, and my"},{"speaker":"Galen Low","startTime":686.5,"endTime":688.7,"body":"community would agree that you"},{"speaker":"Galen Low","startTime":686.5,"endTime":688.7,"body":"know, the change management"},{"speaker":"Galen Low","startTime":688.7,"endTime":691.18,"body":"and project management are"},{"speaker":"Galen Low","startTime":688.7,"endTime":691.18,"body":"becoming interconnected, I"},{"speaker":"Galen Low","startTime":691.19,"endTime":692.01,"body":"guess I should say, right?"},{"speaker":"Galen Low","startTime":692.04,"endTime":692.51,"body":"Like you said."},{"speaker":"Galen Low","startTime":692.56,"endTime":695.0,"body":"And I think there are folks"},{"speaker":"Galen Low","startTime":692.56,"endTime":695.0,"body":"out there who are like, \"Yeah,"},{"speaker":"Galen Low","startTime":695.0,"endTime":697.22,"body":"that's the job is to drag"},{"speaker":"Galen Low","startTime":695.0,"endTime":697.22,"body":"people kicking and screaming,"},{"speaker":"Galen Low","startTime":697.33,"endTime":699.28,"body":"then they like, you know, reach"},{"speaker":"Galen Low","startTime":697.33,"endTime":699.28,"body":"the Holy Land, and they'll"},{"speaker":"Galen Low","startTime":699.28,"endTime":701.62,"body":"be fine, you know? But in the"},{"speaker":"Galen Low","startTime":699.28,"endTime":701.62,"body":"meantime, we've gotta drag them"},{"speaker":"Galen Low","startTime":701.62,"endTime":703.93,"body":"across the desert.\" Whereas,"},{"speaker":"Galen Low","startTime":701.62,"endTime":703.93,"body":"you know, James, you used"},{"speaker":"Galen Low","startTime":703.93,"endTime":705.96,"body":"the word activate earlier,"},{"speaker":"Galen Low","startTime":703.93,"endTime":705.96,"body":"and I wanna get into that."},{"speaker":"Galen Low","startTime":705.96,"endTime":708.62,"body":"But in other words, the"},{"speaker":"Galen Low","startTime":705.96,"endTime":708.62,"body":"change management approach"},{"speaker":"Galen Low","startTime":708.69,"endTime":711.07,"body":"to it would not be to"},{"speaker":"Galen Low","startTime":708.69,"endTime":711.07,"body":"drag people kicking and"},{"speaker":"Galen Low","startTime":711.07,"endTime":712.24,"body":"screaming against their will."},{"speaker":"Galen Low","startTime":712.34,"endTime":716.12,"body":"It would be supporting them"},{"speaker":"Galen Low","startTime":712.34,"endTime":716.12,"body":"more, giving them more of the"},{"speaker":"Galen Low","startTime":716.13,"endTime":719.47,"body":"education around the tools,"},{"speaker":"Galen Low","startTime":716.13,"endTime":719.47,"body":"like leveling up their skills,"},{"speaker":"Galen Low","startTime":719.53,"endTime":722.32,"body":"redefining what their work looks"},{"speaker":"Galen Low","startTime":719.53,"endTime":722.32,"body":"like or helping them redefine"},{"speaker":"Galen Low","startTime":722.32,"endTime":725.44,"body":"what their work looks like,"},{"speaker":"Galen Low","startTime":722.32,"endTime":725.44,"body":"not just dragging them across"},{"speaker":"Galen Low","startTime":725.44,"endTime":727.78,"body":"this unknown land and then"},{"speaker":"Galen Low","startTime":725.44,"endTime":727.78,"body":"being like, \"Cool, when you get"},{"speaker":"Galen Low","startTime":727.78,"endTime":728.41,"body":"there, you're gonna love it.\""},{"speaker":"Galen Low","startTime":728.43,"endTime":729.87,"body":"Like you're gonna, you"},{"speaker":"Galen Low","startTime":728.43,"endTime":729.87,"body":"know… This is like"},{"speaker":"Galen Low","startTime":729.94,"endTime":731.13,"body":"road trip to the resort."},{"speaker":"Galen Low","startTime":731.14,"endTime":733.06,"body":"It's like, \"Are we there"},{"speaker":"Galen Low","startTime":731.14,"endTime":733.06,"body":"yet?\" \"No.\" It's like, \"I, I"},{"speaker":"Galen Low","startTime":733.06,"endTime":734.95,"body":"wanna go home.\" You're gonna"},{"speaker":"Galen Low","startTime":733.06,"endTime":734.95,"body":"love this resort when you"},{"speaker":"Galen Low","startTime":734.95,"endTime":736.5,"body":"get there, and maybe they"},{"speaker":"Galen Low","startTime":734.95,"endTime":736.5,"body":"will and maybe they won't."},{"speaker":"Galen Low","startTime":736.51,"endTime":738.28,"body":"But either way, that doesn't,"},{"speaker":"Galen Low","startTime":736.51,"endTime":738.28,"body":"you know… When you say it"},{"speaker":"Galen Low","startTime":738.28,"endTime":739.86,"body":"out loud, you're like, \"That"},{"speaker":"Galen Low","startTime":738.28,"endTime":739.86,"body":"doesn't sound like a strategy.\""},{"speaker":"James Leigh","startTime":740.27,"endTime":741.73,"body":"I think"},{"speaker":"James Leigh","startTime":740.27,"endTime":741.73,"body":"interestingly in the way that"},{"speaker":"James Leigh","startTime":741.87,"endTime":744.7,"body":"project management, delivery"},{"speaker":"James Leigh","startTime":741.87,"endTime":744.7,"body":"management as a field, as a"},{"speaker":"James Leigh","startTime":744.7,"endTime":747.13,"body":"profession, has materially"},{"speaker":"James Leigh","startTime":744.7,"endTime":747.13,"body":"changed in a relatively"},{"speaker":"James Leigh","startTime":747.13,"endTime":748.11,"body":"short period of time."},{"speaker":"James Leigh","startTime":748.28,"endTime":750.62,"body":"I think change management"},{"speaker":"James Leigh","startTime":748.28,"endTime":750.62,"body":"has also massively changed"},{"speaker":"James Leigh","startTime":750.69,"endTime":751.84,"body":"over that same period."},{"speaker":"James Leigh","startTime":751.95,"endTime":754.95,"body":"If you look back on what change"},{"speaker":"James Leigh","startTime":751.95,"endTime":754.95,"body":"management was in late 90s,"},{"speaker":"James Leigh","startTime":754.97,"endTime":757.59,"body":"early 2000s, it was basically"},{"speaker":"James Leigh","startTime":754.97,"endTime":757.59,"body":"just a euphemism for layoffs."},{"speaker":"James Leigh","startTime":757.66,"endTime":759.82,"body":"It was a way of softening"},{"speaker":"James Leigh","startTime":757.66,"endTime":759.82,"body":"people up to the idea that,"},{"speaker":"James Leigh","startTime":759.82,"endTime":762.03,"body":"look, sometimes some of you"},{"speaker":"James Leigh","startTime":759.82,"endTime":762.03,"body":"are gonna be getting fired."},{"speaker":"James Leigh","startTime":762.09,"endTime":762.71,"body":"What was that book?"},{"speaker":"James Leigh","startTime":762.72,"endTime":764.16,"body":"There was a book w- with a mice."},{"speaker":"James Leigh","startTime":764.25,"endTime":765.23,"body":"Who Moved My Cheese?"},{"speaker":"Galen Low","startTime":765.289,"endTime":765.739,"body":"Ah, yes."},{"speaker":"James Leigh","startTime":765.769,"endTime":768.05,"body":"This weird parable,"},{"speaker":"James Leigh","startTime":765.769,"endTime":768.05,"body":"right, where it's like trying"},{"speaker":"James Leigh","startTime":768.05,"endTime":770.1,"body":"to basically get people used"},{"speaker":"James Leigh","startTime":768.05,"endTime":770.1,"body":"to the idea that you're just"},{"speaker":"James Leigh","startTime":770.1,"endTime":772.309,"body":"gonna get fired periodically,"},{"speaker":"James Leigh","startTime":770.1,"endTime":772.309,"body":"so just get on the bus with"},{"speaker":"James Leigh","startTime":772.309,"endTime":774.619,"body":"that, and that's not what change"},{"speaker":"James Leigh","startTime":772.309,"endTime":774.619,"body":"management is at all anymore."},{"speaker":"James Leigh","startTime":774.699,"endTime":776.649,"body":"And I think some people are"},{"speaker":"James Leigh","startTime":774.699,"endTime":776.649,"body":"still stuck in that mindset,"},{"speaker":"James Leigh","startTime":776.769,"endTime":780.219,"body":"and they're the people who"},{"speaker":"James Leigh","startTime":776.769,"endTime":780.219,"body":"are struggling to see the"},{"speaker":"James Leigh","startTime":780.239,"endTime":782.709,"body":"overlap, the Venn between"},{"speaker":"James Leigh","startTime":780.239,"endTime":782.709,"body":"modern change management and"},{"speaker":"James Leigh","startTime":782.739,"endTime":784.149,"body":"modern delivery management."},{"speaker":"James Leigh","startTime":784.219,"endTime":786.419,"body":"Whereas if you look at the"},{"speaker":"James Leigh","startTime":784.219,"endTime":786.419,"body":"way that we're describing it"},{"speaker":"James Leigh","startTime":786.479,"endTime":789.309,"body":"as this, you know, you work"},{"speaker":"James Leigh","startTime":786.479,"endTime":789.309,"body":"with the individuals, get the"},{"speaker":"James Leigh","startTime":789.319,"endTime":792.289,"body":"buy-in from them, make them"},{"speaker":"James Leigh","startTime":789.319,"endTime":792.289,"body":"an active participant in the"},{"speaker":"James Leigh","startTime":792.299,"endTime":795.319,"body":"change management, they can"},{"speaker":"James Leigh","startTime":792.299,"endTime":795.319,"body":"then be, back to that word"},{"speaker":"James Leigh","startTime":795.319,"endTime":798.129,"body":"we've been using already,"},{"speaker":"James Leigh","startTime":795.319,"endTime":798.129,"body":"activated delivery folks"},{"speaker":"James Leigh","startTime":798.199,"endTime":800.069,"body":"because it's all an ecosystem."},{"speaker":"James Leigh","startTime":800.119,"endTime":801.949,"body":"One does not exist without"},{"speaker":"James Leigh","startTime":800.119,"endTime":801.949,"body":"the other, or if it"},{"speaker":"James Leigh","startTime":801.969,"endTime":802.799,"body":"does, I've never seen it."},{"speaker":"Michael Gold","startTime":803.049,"endTime":805.419,"body":"James, I don't"},{"speaker":"Michael Gold","startTime":803.049,"endTime":805.419,"body":"know if you remember the stat"},{"speaker":"Michael Gold","startTime":805.707,"endTime":808.287,"body":"off the top of your head,"},{"speaker":"Michael Gold","startTime":805.707,"endTime":808.287,"body":"but it was something like 54%"},{"speaker":"Michael Gold","startTime":808.677,"endTime":812.197,"body":"of transformation projects"},{"speaker":"Michael Gold","startTime":808.677,"endTime":812.197,"body":"fail due to lack of adoption"},{"speaker":"Michael Gold","startTime":812.317,"endTime":813.737,"body":"or something like that."},{"speaker":"James Leigh","startTime":813.877,"endTime":815.107,"body":"It was"},{"speaker":"James Leigh","startTime":813.877,"endTime":815.107,"body":"exactly that number."},{"speaker":"James Leigh","startTime":815.107,"endTime":816.707,"body":"You remembered it"},{"speaker":"James Leigh","startTime":815.107,"endTime":816.707,"body":"perfectly, Michael."},{"speaker":"James Leigh","startTime":816.757,"endTime":818.007,"body":"That was, it was bang on that."},{"speaker":"James Leigh","startTime":818.007,"endTime":820.117,"body":"So I remember looking at that"},{"speaker":"James Leigh","startTime":818.007,"endTime":820.117,"body":"and thinking, \"That is a big"},{"speaker":"James Leigh","startTime":820.197,"endTime":822.117,"body":"number. That's gonna stick"},{"speaker":"James Leigh","startTime":820.197,"endTime":822.117,"body":"in my mind.\" Yeah, yeah."},{"speaker":"Galen Low","startTime":822.857,"endTime":824.357,"body":"I like what you're"},{"speaker":"Galen Low","startTime":822.857,"endTime":824.357,"body":"saying about the evolution"},{"speaker":"Galen Low","startTime":824.357,"endTime":826.037,"body":"of change management, and"},{"speaker":"Galen Low","startTime":824.357,"endTime":826.037,"body":"I've seen it firsthand."},{"speaker":"Galen Low","startTime":826.037,"endTime":828.617,"body":"You know, like I, I used to work"},{"speaker":"Galen Low","startTime":826.037,"endTime":828.617,"body":"at a consultancy, and change"},{"speaker":"Galen Low","startTime":828.617,"endTime":829.507,"body":"management was a big thing."},{"speaker":"Galen Low","startTime":829.507,"endTime":832.467,"body":"But at the time it was like"},{"speaker":"Galen Low","startTime":829.507,"endTime":832.467,"body":"the art of cramming something"},{"speaker":"Galen Low","startTime":832.467,"endTime":833.747,"body":"down someone's throat, right?"},{"speaker":"Galen Low","startTime":833.747,"endTime":835.937,"body":"It was better than the, \"You're"},{"speaker":"Galen Low","startTime":833.747,"endTime":835.937,"body":"gonna get laid off sometimes,\""},{"speaker":"Galen Low","startTime":835.977,"endTime":838.577,"body":"but it wasn't quite the, \"We"},{"speaker":"Galen Low","startTime":835.977,"endTime":838.577,"body":"want you involved in this"},{"speaker":"Galen Low","startTime":838.577,"endTime":841.467,"body":"change, and we wanna involve you"},{"speaker":"Galen Low","startTime":838.577,"endTime":841.467,"body":"early, and we do this together.\""},{"speaker":"Galen Low","startTime":841.467,"endTime":843.887,"body":"It was basically like, \"How do"},{"speaker":"Galen Low","startTime":841.467,"endTime":843.887,"body":"we put the right memo in the"},{"speaker":"Galen Low","startTime":843.887,"endTime":844.937,"body":"lunchroom so that people…"},{"speaker":"Galen Low","startTime":844.977,"endTime":847.257,"body":"You know, we could point at"},{"speaker":"Galen Low","startTime":844.977,"endTime":847.257,"body":"it and go 'Oh, didn't you see"},{"speaker":"Galen Low","startTime":847.257,"endTime":850.927,"body":"the memo about your department"},{"speaker":"Galen Low","startTime":847.257,"endTime":850.927,"body":"yeah, being folded in underneath"},{"speaker":"Galen Low","startTime":850.967,"endTime":851.827,"body":"this other department?"},{"speaker":"Galen Low","startTime":852.017,"endTime":852.287,"body":"Yeah."},{"speaker":"Galen Low","startTime":852.287,"endTime":854.827,"body":"Sorry.'\" It was more of that"},{"speaker":"Galen Low","startTime":852.287,"endTime":854.827,"body":"like sort of strategic comms."},{"speaker":"Galen Low","startTime":854.897,"endTime":857.077,"body":"But I do like the model that"},{"speaker":"Galen Low","startTime":854.897,"endTime":857.077,"body":"we're in right now, or at"},{"speaker":"Galen Low","startTime":857.077,"endTime":859.277,"body":"least the three of us share,"},{"speaker":"Galen Low","startTime":857.077,"endTime":859.277,"body":"that, yes, it should be"},{"speaker":"Galen Low","startTime":859.277,"endTime":861.497,"body":"that we involve people and"},{"speaker":"Galen Low","startTime":859.277,"endTime":861.497,"body":"consult with people, and that"},{"speaker":"Galen Low","startTime":861.557,"endTime":862.777,"body":"they are part of the change."},{"speaker":"Galen Low","startTime":862.877,"endTime":864.837,"body":"And yes, that means the change"},{"speaker":"Galen Low","startTime":862.877,"endTime":864.837,"body":"is probably gonna stick, but"},{"speaker":"Galen Low","startTime":864.837,"endTime":868.137,"body":"it also means that the impact"},{"speaker":"Galen Low","startTime":864.837,"endTime":868.137,"body":"will be arguably sharper."},{"speaker":"Galen Low","startTime":868.287,"endTime":871.077,"body":"I wanted to come back that"},{"speaker":"Galen Low","startTime":868.287,"endTime":871.077,"body":"word activate because, I"},{"speaker":"Galen Low","startTime":871.077,"endTime":873.297,"body":"mean, I think listeners are"},{"speaker":"Galen Low","startTime":871.077,"endTime":873.297,"body":"getting a sense of this, but"},{"speaker":"Galen Low","startTime":873.297,"endTime":875.787,"body":"both of you have, you know,"},{"speaker":"Galen Low","startTime":873.297,"endTime":875.787,"body":"pretty strong opinions, maybe"},{"speaker":"Galen Low","startTime":875.787,"endTime":878.607,"body":"sometimes polarizing opinions"},{"speaker":"Galen Low","startTime":875.787,"endTime":878.607,"body":"about the workforce and what"},{"speaker":"Galen Low","startTime":878.607,"endTime":882.557,"body":"work ought to look like in"},{"speaker":"Galen Low","startTime":878.607,"endTime":882.557,"body":"2026 and beyond, and especially"},{"speaker":"Galen Low","startTime":882.557,"endTime":885.017,"body":"in agencies, professional"},{"speaker":"Galen Low","startTime":882.557,"endTime":885.017,"body":"services, consultancies,"},{"speaker":"Galen Low","startTime":885.087,"endTime":887.087,"body":"and we've been talking"},{"speaker":"Galen Low","startTime":885.087,"endTime":887.087,"body":"about strategic delivery."},{"speaker":"Galen Low","startTime":887.157,"endTime":888.447,"body":"I've seen it in your"},{"speaker":"Galen Low","startTime":887.157,"endTime":888.447,"body":"work as well, right?"},{"speaker":"Galen Low","startTime":888.457,"endTime":891.037,"body":"The phrasing of activating"},{"speaker":"Galen Low","startTime":888.457,"endTime":891.037,"body":"human potential, and it"},{"speaker":"Galen Low","startTime":891.037,"endTime":893.527,"body":"is a, you know, a more"},{"speaker":"Galen Low","startTime":891.037,"endTime":893.527,"body":"people-centric alternative."},{"speaker":"Galen Low","startTime":893.677,"endTime":896.779,"body":"I'm wondering if it's"},{"speaker":"Galen Low","startTime":893.677,"endTime":896.779,"body":"A alternative to, you"},{"speaker":"Galen Low","startTime":896.779,"endTime":899.569,"body":"know, replacing the human"},{"speaker":"Galen Low","startTime":896.779,"endTime":899.569,"body":"workforce with tools, or if"},{"speaker":"Galen Low","startTime":899.569,"endTime":900.679,"body":"maybe it's more than that."},{"speaker":"Galen Low","startTime":900.699,"endTime":902.169,"body":"Is it the support"},{"speaker":"Galen Low","startTime":900.699,"endTime":902.169,"body":"we're talking about?"},{"speaker":"Galen Low","startTime":902.259,"endTime":904.509,"body":"Maybe just can you tell"},{"speaker":"Galen Low","startTime":902.259,"endTime":904.509,"body":"us what activating human"},{"speaker":"Galen Low","startTime":904.509,"endTime":907.889,"body":"potential means to you, and"},{"speaker":"Galen Low","startTime":904.509,"endTime":907.889,"body":"maybe just where it's made a"},{"speaker":"Galen Low","startTime":907.889,"endTime":910.469,"body":"tangible impact in some of the"},{"speaker":"Galen Low","startTime":907.889,"endTime":910.469,"body":"organizations that you help?"},{"speaker":"Michael Gold","startTime":910.569,"endTime":911.869,"body":"James"},{"speaker":"Michael Gold","startTime":910.569,"endTime":911.869,"body":"loves this topic."},{"speaker":"Michael Gold","startTime":911.869,"endTime":914.429,"body":"I mean, you always talk… It's"},{"speaker":"Michael Gold","startTime":911.869,"endTime":914.429,"body":"equity of access, right, James?"},{"speaker":"James Leigh","startTime":914.459,"endTime":915.349,"body":"Yeah, sure."},{"speaker":"James Leigh","startTime":915.369,"endTime":916.519,"body":"It's all about equity of access."},{"speaker":"James Leigh","startTime":916.519,"endTime":917.819,"body":"You knew what I was"},{"speaker":"James Leigh","startTime":916.519,"endTime":917.819,"body":"gonna say, Michael."},{"speaker":"James Leigh","startTime":917.819,"endTime":918.039,"body":"Yeah."},{"speaker":"James Leigh","startTime":918.039,"endTime":920.869,"body":"Look, this is about lowering"},{"speaker":"James Leigh","startTime":918.039,"endTime":920.869,"body":"the bar of entry using"},{"speaker":"James Leigh","startTime":920.869,"endTime":923.599,"body":"technology as an equity"},{"speaker":"James Leigh","startTime":920.869,"endTime":923.599,"body":"of access moment, right?"},{"speaker":"James Leigh","startTime":923.729,"endTime":926.659,"body":"So we are currently, as"},{"speaker":"James Leigh","startTime":923.729,"endTime":926.659,"body":"of point of recording this"},{"speaker":"James Leigh","startTime":926.699,"endTime":929.949,"body":"podcast, living in a moment of"},{"speaker":"James Leigh","startTime":926.699,"endTime":929.949,"body":"technological access that is"},{"speaker":"James Leigh","startTime":930.009,"endTime":931.819,"body":"unparalleled in human history."},{"speaker":"James Leigh","startTime":931.949,"endTime":933.639,"body":"You know, we'll probably get"},{"speaker":"James Leigh","startTime":931.949,"endTime":933.639,"body":"onto this more later around"},{"speaker":"James Leigh","startTime":934.279,"endTime":935.269,"body":"kind of work Michael and I"},{"speaker":"James Leigh","startTime":934.279,"endTime":935.269,"body":"have been doing, but we've"},{"speaker":"James Leigh","startTime":935.269,"endTime":939.839,"body":"been able to work on projects"},{"speaker":"James Leigh","startTime":935.269,"endTime":939.839,"body":"which even a year ago we did"},{"speaker":"James Leigh","startTime":939.839,"endTime":942.989,"body":"not have the ability to even"},{"speaker":"James Leigh","startTime":939.839,"endTime":942.989,"body":"access these kind of pieces."},{"speaker":"James Leigh","startTime":943.009,"endTime":945.839,"body":"Now using things like prompting"},{"speaker":"James Leigh","startTime":943.009,"endTime":945.839,"body":"and vibe coding and, you"},{"speaker":"James Leigh","startTime":945.839,"endTime":947.669,"body":"know, the actualization"},{"speaker":"James Leigh","startTime":945.839,"endTime":947.669,"body":"that can come from those"},{"speaker":"James Leigh","startTime":947.689,"endTime":950.089,"body":"kind of opportunities, we"},{"speaker":"James Leigh","startTime":947.689,"endTime":950.089,"body":"are now able to play in a"},{"speaker":"James Leigh","startTime":950.089,"endTime":951.089,"body":"whole new arena we couldn't."},{"speaker":"James Leigh","startTime":951.089,"endTime":953.519,"body":"And I think that's so"},{"speaker":"James Leigh","startTime":951.089,"endTime":953.519,"body":"liberating and so wonderful."},{"speaker":"James Leigh","startTime":953.519,"endTime":956.029,"body":"So that's your, kind of your,"},{"speaker":"James Leigh","startTime":953.519,"endTime":956.029,"body":"the macro around activation"},{"speaker":"James Leigh","startTime":956.029,"endTime":958.879,"body":"and the sort of the, the"},{"speaker":"James Leigh","startTime":956.029,"endTime":958.879,"body":"equity of access point."},{"speaker":"James Leigh","startTime":959.049,"endTime":961.619,"body":"Where we try to do it in"},{"speaker":"James Leigh","startTime":959.049,"endTime":961.619,"body":"a, not necessarily in the"},{"speaker":"James Leigh","startTime":961.619,"endTime":963.839,"body":"micro, more in sort of the,"},{"speaker":"James Leigh","startTime":961.619,"endTime":963.839,"body":"the transactional moment"},{"speaker":"James Leigh","startTime":963.979,"endTime":967.049,"body":"which we actually go and"},{"speaker":"James Leigh","startTime":963.979,"endTime":967.049,"body":"do with people, it's about"},{"speaker":"James Leigh","startTime":967.079,"endTime":968.509,"body":"those consenting moments."},{"speaker":"James Leigh","startTime":968.519,"endTime":970.229,"body":"It's about working"},{"speaker":"James Leigh","startTime":968.519,"endTime":970.229,"body":"with the individuals."},{"speaker":"James Leigh","startTime":970.229,"endTime":972.679,"body":"It's about playing people in"},{"speaker":"James Leigh","startTime":970.229,"endTime":972.679,"body":"the position they are most"},{"speaker":"James Leigh","startTime":972.689,"endTime":975.819,"body":"likely to be actively excellent"},{"speaker":"James Leigh","startTime":972.689,"endTime":975.819,"body":"in, to, to kind of use a bit"},{"speaker":"James Leigh","startTime":975.819,"endTime":977.139,"body":"of a sporting analogy, right?"},{"speaker":"James Leigh","startTime":977.179,"endTime":980.279,"body":"If you've got somebody within"},{"speaker":"James Leigh","startTime":977.179,"endTime":980.279,"body":"your delivery team who has a"},{"speaker":"James Leigh","startTime":980.279,"endTime":983.289,"body":"specific skill set, and that"},{"speaker":"James Leigh","startTime":980.279,"endTime":983.289,"body":"skill set is of value to your"},{"speaker":"James Leigh","startTime":983.289,"endTime":986.349,"body":"organization, activating that"},{"speaker":"James Leigh","startTime":983.289,"endTime":986.349,"body":"individual by putting them in"},{"speaker":"James Leigh","startTime":986.349,"endTime":989.519,"body":"that position, couching their"},{"speaker":"James Leigh","startTime":986.349,"endTime":989.519,"body":"experience with technology"},{"speaker":"James Leigh","startTime":989.669,"endTime":991.969,"body":"where appropriate, and not just"},{"speaker":"James Leigh","startTime":989.669,"endTime":991.969,"body":"technologists for the sake of"},{"speaker":"James Leigh","startTime":991.969,"endTime":994.209,"body":"it, you're gonna get loyalty"},{"speaker":"James Leigh","startTime":991.969,"endTime":994.209,"body":"from that person, you're gonna"},{"speaker":"James Leigh","startTime":994.209,"endTime":996.789,"body":"get enthusiasm from that person,"},{"speaker":"James Leigh","startTime":994.209,"endTime":996.789,"body":"you're gonna get return on"},{"speaker":"James Leigh","startTime":996.789,"endTime":999.949,"body":"that person, and they're gonna"},{"speaker":"James Leigh","startTime":996.789,"endTime":999.949,"body":"get a great work experience."},{"speaker":"James Leigh","startTime":1000.049,"endTime":1001.509,"body":"They're gonna want"},{"speaker":"James Leigh","startTime":1000.049,"endTime":1001.509,"body":"to stick around."},{"speaker":"James Leigh","startTime":1001.699,"endTime":1003.579,"body":"We all know that hiring is"},{"speaker":"James Leigh","startTime":1001.699,"endTime":1003.579,"body":"one of the most expensive"},{"speaker":"James Leigh","startTime":1003.589,"endTime":1005.869,"body":"things you can do, so you"},{"speaker":"James Leigh","startTime":1003.589,"endTime":1005.869,"body":"know retention is important."},{"speaker":"James Leigh","startTime":1005.879,"endTime":1008.383,"body":"You wanna be doing that good"},{"speaker":"James Leigh","startTime":1005.879,"endTime":1008.383,"body":"stuff And then if you then"},{"speaker":"James Leigh","startTime":1008.393,"endTime":1011.503,"body":"have a network of delivery"},{"speaker":"James Leigh","startTime":1008.393,"endTime":1011.503,"body":"folks within your organization"},{"speaker":"James Leigh","startTime":1011.503,"endTime":1014.063,"body":"or your loose affiliation who"},{"speaker":"James Leigh","startTime":1011.503,"endTime":1014.063,"body":"are all being placed in the"},{"speaker":"James Leigh","startTime":1014.063,"endTime":1017.163,"body":"right positions, you get a"},{"speaker":"James Leigh","startTime":1014.063,"endTime":1017.163,"body":"network effect really quickly."},{"speaker":"James Leigh","startTime":1017.363,"endTime":1018.873,"body":"They all elevate each other."},{"speaker":"James Leigh","startTime":1019.053,"endTime":1021.283,"body":"'Cause why would you want all"},{"speaker":"James Leigh","startTime":1019.053,"endTime":1021.283,"body":"your delivery folks all doing"},{"speaker":"James Leigh","startTime":1021.283,"endTime":1022.323,"body":"the same thing as each other?"},{"speaker":"James Leigh","startTime":1022.573,"endTime":1025.313,"body":"Lean into those minutiae,"},{"speaker":"James Leigh","startTime":1022.573,"endTime":1025.313,"body":"lean into those differences"},{"speaker":"James Leigh","startTime":1025.313,"endTime":1028.013,"body":"where those people are"},{"speaker":"James Leigh","startTime":1025.313,"endTime":1028.013,"body":"uniquely different, and make"},{"speaker":"James Leigh","startTime":1028.013,"endTime":1029.333,"body":"that a feature, not a bug."},{"speaker":"James Leigh","startTime":1029.593,"endTime":1031.423,"body":"And I think that is what"},{"speaker":"James Leigh","startTime":1029.593,"endTime":1031.423,"body":"I mean by activation."},{"speaker":"James Leigh","startTime":1031.423,"endTime":1034.873,"body":"It's about consciously making"},{"speaker":"James Leigh","startTime":1031.423,"endTime":1034.873,"body":"those choices and making"},{"speaker":"James Leigh","startTime":1034.873,"endTime":1036.303,"body":"them work for all concerned."},{"speaker":"James Leigh","startTime":1036.303,"endTime":1038.793,"body":"You know, whatever the reverse"},{"speaker":"James Leigh","startTime":1036.303,"endTime":1038.793,"body":"of zero-sum game thinking is,"},{"speaker":"James Leigh","startTime":1038.863,"endTime":1039.993,"body":"it's kind of that, I guess."},{"speaker":"James Leigh","startTime":1039.993,"endTime":1040.893,"body":"I don't know what"},{"speaker":"James Leigh","startTime":1039.993,"endTime":1040.893,"body":"the word for it is."},{"speaker":"Galen Low","startTime":1041.103,"endTime":1041.743,"body":"I really like that."},{"speaker":"Galen Low","startTime":1041.743,"endTime":1044.143,"body":"I like the idea, you know,"},{"speaker":"Galen Low","startTime":1041.743,"endTime":1044.143,"body":"you had said couching as"},{"speaker":"Galen Low","startTime":1044.143,"endTime":1046.363,"body":"in you know, filling in"},{"speaker":"Galen Low","startTime":1044.143,"endTime":1046.363,"body":"where there may be gaps in"},{"speaker":"Galen Low","startTime":1046.363,"endTime":1048.803,"body":"a position where someone"},{"speaker":"Galen Low","startTime":1046.363,"endTime":1048.803,"body":"could otherwise add value."},{"speaker":"Galen Low","startTime":1048.983,"endTime":1051.313,"body":"You got me thinking actually"},{"speaker":"Galen Low","startTime":1048.983,"endTime":1051.313,"body":"about even the agricultural"},{"speaker":"Galen Low","startTime":1051.313,"endTime":1052.153,"body":"revolution, right?"},{"speaker":"Galen Low","startTime":1052.163,"endTime":1054.833,"body":"Pre-farming, you kind of had"},{"speaker":"Galen Low","startTime":1052.163,"endTime":1054.833,"body":"to be good at everything."},{"speaker":"Galen Low","startTime":1054.993,"endTime":1057.124,"body":"And then today we have the same"},{"speaker":"Galen Low","startTime":1054.993,"endTime":1057.124,"body":"thing where it's like the… You"},{"speaker":"Galen Low","startTime":1057.124,"endTime":1060.143,"body":"know, I'm, I'm looking at job"},{"speaker":"Galen Low","startTime":1057.124,"endTime":1060.143,"body":"postings every day for project"},{"speaker":"Galen Low","startTime":1060.163,"endTime":1063.703,"body":"management roles, for delivery"},{"speaker":"Galen Low","startTime":1060.163,"endTime":1063.703,"body":"management roles, and you know,"},{"speaker":"Galen Low","startTime":1063.703,"endTime":1066.204,"body":"it's must be able to do this,"},{"speaker":"Galen Low","startTime":1063.703,"endTime":1066.204,"body":"must have these qualifications,"},{"speaker":"Galen Low","startTime":1066.253,"endTime":1067.014,"body":"must have all 10."},{"speaker":"Galen Low","startTime":1067.014,"endTime":1068.964,"body":"And I, I… You know, folks"},{"speaker":"Galen Low","startTime":1067.014,"endTime":1068.964,"body":"in my community who are in"},{"speaker":"Galen Low","startTime":1068.964,"endTime":1070.704,"body":"the job search right now,"},{"speaker":"Galen Low","startTime":1068.964,"endTime":1070.704,"body":"who are in the hunt, you"},{"speaker":"Galen Low","startTime":1070.704,"endTime":1071.334,"body":"know, it's intimidating."},{"speaker":"Galen Low","startTime":1071.334,"endTime":1073.153,"body":"They're like, \"Okay, but I'm"},{"speaker":"Galen Low","startTime":1071.334,"endTime":1073.153,"body":"missing these three things."},{"speaker":"Galen Low","startTime":1073.184,"endTime":1075.363,"body":"Do you think I should still"},{"speaker":"Galen Low","startTime":1073.184,"endTime":1075.363,"body":"apply?\" And you know, I think"},{"speaker":"Galen Low","startTime":1075.373,"endTime":1077.473,"body":"the general guidance is yeah"},{"speaker":"Galen Low","startTime":1075.373,"endTime":1077.473,"body":"make a case for yourself."},{"speaker":"Galen Low","startTime":1077.474,"endTime":1079.813,"body":"It's not like you're trying"},{"speaker":"Galen Low","startTime":1077.474,"endTime":1079.813,"body":"to do something where you"},{"speaker":"Galen Low","startTime":1079.904,"endTime":1081.483,"body":"tick zero of the boxes, right?"},{"speaker":"Galen Low","startTime":1081.483,"endTime":1083.283,"body":"You're not going from"},{"speaker":"Galen Low","startTime":1081.483,"endTime":1083.283,"body":"project management into"},{"speaker":"Galen Low","startTime":1083.283,"endTime":1085.483,"body":"becoming a circus performer"},{"speaker":"Galen Low","startTime":1083.283,"endTime":1085.483,"body":"without any qualifications."},{"speaker":"Galen Low","startTime":1085.584,"endTime":1087.783,"body":"This is you know, there's,"},{"speaker":"Galen Low","startTime":1085.584,"endTime":1087.783,"body":"there's areas where we can fill"},{"speaker":"Galen Low","startTime":1087.783,"endTime":1090.323,"body":"in, and if I'm extrapolating"},{"speaker":"Galen Low","startTime":1087.783,"endTime":1090.323,"body":"what you're saying, it's"},{"speaker":"Galen Low","startTime":1090.323,"endTime":1092.423,"body":"like, okay, yeah, job titles"},{"speaker":"Galen Low","startTime":1090.323,"endTime":1092.423,"body":"are confining too, right?"},{"speaker":"Galen Low","startTime":1092.423,"endTime":1095.623,"body":"There's like these… Even"},{"speaker":"Galen Low","startTime":1092.423,"endTime":1095.623,"body":"the, what we view as being a"},{"speaker":"Galen Low","startTime":1095.623,"endTime":1098.863,"body":"role or, you know, a position"},{"speaker":"Galen Low","startTime":1095.623,"endTime":1098.863,"body":"on a team is actually kind"},{"speaker":"Galen Low","startTime":1098.863,"endTime":1099.783,"body":"of a compromise, right?"},{"speaker":"Galen Low","startTime":1099.783,"endTime":1101.493,"body":"It's like, okay, well,"},{"speaker":"Galen Low","startTime":1099.783,"endTime":1101.493,"body":"we have to kind of paint"},{"speaker":"Galen Low","startTime":1101.493,"endTime":1102.133,"body":"everyone with a brush."},{"speaker":"Galen Low","startTime":1102.133,"endTime":1103.343,"body":"They all have to"},{"speaker":"Galen Low","startTime":1102.133,"endTime":1103.343,"body":"do these things."},{"speaker":"Galen Low","startTime":1103.463,"endTime":1106.293,"body":"Now we can actually say, \"Okay,"},{"speaker":"Galen Low","startTime":1103.463,"endTime":1106.293,"body":"well, they're really good at"},{"speaker":"Galen Low","startTime":1106.293,"endTime":1109.383,"body":"this one thing that's different"},{"speaker":"Galen Low","startTime":1106.293,"endTime":1109.383,"body":"than anybody else on the team,\""},{"speaker":"Galen Low","startTime":1109.413,"endTime":1110.283,"body":"maybe more than one thing."},{"speaker":"Galen Low","startTime":1110.413,"endTime":1112.683,"body":"But are weak in any other"},{"speaker":"Galen Low","startTime":1110.413,"endTime":1112.683,"body":"areas, or if there's any, any"},{"speaker":"Galen Low","startTime":1112.693,"endTime":1114.623,"body":"areas where we can lift them"},{"speaker":"Galen Low","startTime":1112.693,"endTime":1114.623,"body":"up, that's where we should"},{"speaker":"Galen Low","startTime":1114.623,"endTime":1117.963,"body":"focus the tooling and the"},{"speaker":"Galen Low","startTime":1114.623,"endTime":1117.963,"body":"training, the technology, and"},{"speaker":"Galen Low","startTime":1118.053,"endTime":1121.243,"body":"their sort of position within"},{"speaker":"Galen Low","startTime":1118.053,"endTime":1121.243,"body":"the organization so that it"},{"speaker":"Galen Low","startTime":1121.243,"endTime":1122.573,"body":"actually creates a lot of value."},{"speaker":"Michael Gold","startTime":1122.801,"endTime":1124.611,"body":"Yeah, and I"},{"speaker":"Michael Gold","startTime":1122.801,"endTime":1124.611,"body":"think it stops what might"},{"speaker":"Michael Gold","startTime":1124.611,"endTime":1125.631,"body":"have historically been…"},{"speaker":"Michael Gold","startTime":1125.681,"endTime":1128.261,"body":"I mean, I came up through my"},{"speaker":"Michael Gold","startTime":1125.681,"endTime":1128.261,"body":"career and I happened to sit"},{"speaker":"Michael Gold","startTime":1128.261,"endTime":1131.081,"body":"next to some amazing delivery"},{"speaker":"Michael Gold","startTime":1128.261,"endTime":1131.081,"body":"managers, so a lot of my career"},{"speaker":"Michael Gold","startTime":1131.081,"endTime":1133.241,"body":"was shaped by the person I"},{"speaker":"Michael Gold","startTime":1131.081,"endTime":1133.241,"body":"happened to be sat next to."},{"speaker":"Michael Gold","startTime":1133.241,"endTime":1136.291,"body":"And I think going back to the"},{"speaker":"Michael Gold","startTime":1133.241,"endTime":1136.291,"body":"equity of access, it's enabling"},{"speaker":"Michael Gold","startTime":1136.301,"endTime":1139.761,"body":"that to also become a little"},{"speaker":"Michael Gold","startTime":1136.301,"endTime":1139.761,"body":"bit more a leveler rather than,"},{"speaker":"Michael Gold","startTime":1139.811,"endTime":1141.931,"body":"oh, do you happen to sit next"},{"speaker":"Michael Gold","startTime":1139.811,"endTime":1141.931,"body":"to someone who was able to"},{"speaker":"Michael Gold","startTime":1141.931,"endTime":1144.631,"body":"parse you the secrecy of how"},{"speaker":"Michael Gold","startTime":1141.931,"endTime":1144.631,"body":"to be a good delivery manager?"},{"speaker":"Michael Gold","startTime":1144.781,"endTime":1146.841,"body":"And now you have someone that"},{"speaker":"Michael Gold","startTime":1144.781,"endTime":1146.841,"body":"you can actually access, and"},{"speaker":"Michael Gold","startTime":1146.841,"endTime":1149.391,"body":"also obviously over time as"},{"speaker":"Michael Gold","startTime":1146.841,"endTime":1149.391,"body":"companies get more and more"},{"speaker":"Michael Gold","startTime":1149.391,"endTime":1152.151,"body":"familiar with it, there's one"},{"speaker":"Michael Gold","startTime":1149.391,"endTime":1152.151,"body":"thing talking to Claude as a,"},{"speaker":"Michael Gold","startTime":1152.221,"endTime":1155.071,"body":"or ChatGPT as a general thing,"},{"speaker":"Michael Gold","startTime":1152.221,"endTime":1155.071,"body":"and then there's another thing"},{"speaker":"Michael Gold","startTime":1155.081,"endTime":1157.321,"body":"of when companies start to"},{"speaker":"Michael Gold","startTime":1155.081,"endTime":1157.321,"body":"create their own, what are they"},{"speaker":"Michael Gold","startTime":1157.321,"endTime":1160.861,"body":"called, repositories of their"},{"speaker":"Michael Gold","startTime":1157.321,"endTime":1160.861,"body":"own sort of internal LLM, where"},{"speaker":"Michael Gold","startTime":1160.911,"endTime":1163.821,"body":"when I'm looking for feedback,"},{"speaker":"Michael Gold","startTime":1160.911,"endTime":1163.821,"body":"I'm getting the company ethos"},{"speaker":"Michael Gold","startTime":1163.861,"endTime":1165.671,"body":"feedback, not generic LLM."},{"speaker":"Michael Gold","startTime":1165.831,"endTime":1168.521,"body":"So suddenly everyone has a"},{"speaker":"Michael Gold","startTime":1165.831,"endTime":1168.521,"body":"senior manager next to them"},{"speaker":"Michael Gold","startTime":1168.521,"endTime":1170.931,"body":"that they, you know, and they"},{"speaker":"Michael Gold","startTime":1168.521,"endTime":1170.931,"body":"can help that and extrapolate"},{"speaker":"Michael Gold","startTime":1170.931,"endTime":1173.611,"body":"that information around the"},{"speaker":"Michael Gold","startTime":1170.931,"endTime":1173.611,"body":"company rather than just who"},{"speaker":"Michael Gold","startTime":1173.611,"endTime":1174.771,"body":"you happen to be sat next to."},{"speaker":"Galen Low","startTime":1174.981,"endTime":1177.221,"body":"I love that because"},{"speaker":"Galen Low","startTime":1174.981,"endTime":1177.221,"body":"it's been so important in my"},{"speaker":"Galen Low","startTime":1177.221,"endTime":1178.621,"body":"career, exactly what you said."},{"speaker":"Galen Low","startTime":1178.671,"endTime":1181.711,"body":"I sat at a pod with senior"},{"speaker":"Galen Low","startTime":1178.671,"endTime":1181.711,"body":"leadership just by chance,"},{"speaker":"Galen Low","startTime":1181.761,"endTime":1184.231,"body":"not because I had any business"},{"speaker":"Galen Low","startTime":1181.761,"endTime":1184.231,"body":"being there, open office"},{"speaker":"Galen Low","startTime":1184.231,"endTime":1186.771,"body":"concept, but I'm here listening"},{"speaker":"Galen Low","startTime":1184.231,"endTime":1186.771,"body":"to all the conversations."},{"speaker":"Galen Low","startTime":1186.771,"endTime":1189.061,"body":"I'm able to ask questions,"},{"speaker":"Galen Low","startTime":1186.771,"endTime":1189.061,"body":"you know, along the way."},{"speaker":"Galen Low","startTime":1189.191,"endTime":1189.961,"body":"I hadn't really thought of that."},{"speaker":"Galen Low","startTime":1189.971,"endTime":1192.211,"body":"Everyone's like, you"},{"speaker":"Galen Low","startTime":1189.971,"endTime":1192.211,"body":"know, treating their LLM"},{"speaker":"Galen Low","startTime":1192.221,"endTime":1195.301,"body":"like a, you know, really"},{"speaker":"Galen Low","startTime":1192.221,"endTime":1195.301,"body":"cocky intern, right?"},{"speaker":"Galen Low","startTime":1195.301,"endTime":1197.911,"body":"A know-it-all intern, but I"},{"speaker":"Galen Low","startTime":1195.301,"endTime":1197.911,"body":"don't know if everyone's really"},{"speaker":"Galen Low","startTime":1197.921,"endTime":1200.641,"body":"thought about the idea that,"},{"speaker":"Galen Low","startTime":1197.921,"endTime":1200.641,"body":"yeah, it knows some stuff"},{"speaker":"Galen Low","startTime":1200.661,"endTime":1202.731,"body":"that you can ask it almost"},{"speaker":"Galen Low","startTime":1200.661,"endTime":1202.731,"body":"like you're sitting next to"},{"speaker":"Galen Low","startTime":1202.731,"endTime":1205.301,"body":"somebody who is excellent at"},{"speaker":"Galen Low","startTime":1202.731,"endTime":1205.301,"body":"what they do in an area where"},{"speaker":"Galen Low","startTime":1205.301,"endTime":1207.491,"body":"you're trying to get better"},{"speaker":"Galen Low","startTime":1205.301,"endTime":1207.491,"body":"or where you have a gap or,"},{"speaker":"Galen Low","startTime":1207.631,"endTime":1208.731,"body":"you know, a perceived gap."},{"speaker":"Michael Gold","startTime":1208.881,"endTime":1210.711,"body":"And not everyone"},{"speaker":"Michael Gold","startTime":1208.881,"endTime":1210.711,"body":"is confident in a way, because"},{"speaker":"Michael Gold","startTime":1210.711,"endTime":1212.851,"body":"I also noticed that there"},{"speaker":"Michael Gold","startTime":1210.711,"endTime":1212.851,"body":"was, everyone knows this, that"},{"speaker":"Michael Gold","startTime":1212.851,"endTime":1215.791,"body":"social credit is a way to get"},{"speaker":"Michael Gold","startTime":1212.851,"endTime":1215.791,"body":"ahead in business, and I'm"},{"speaker":"Michael Gold","startTime":1215.791,"endTime":1217.971,"body":"not saying that that's a skill"},{"speaker":"Michael Gold","startTime":1215.791,"endTime":1217.971,"body":"that people shouldn't learn."},{"speaker":"Michael Gold","startTime":1217.971,"endTime":1219.851,"body":"I think it's a valuable"},{"speaker":"Michael Gold","startTime":1217.971,"endTime":1219.851,"body":"skill in of itself."},{"speaker":"Michael Gold","startTime":1219.951,"endTime":1222.471,"body":"But there was definitely moments"},{"speaker":"Michael Gold","startTime":1219.951,"endTime":1222.471,"body":"in my career where the reason,"},{"speaker":"Michael Gold","startTime":1222.481,"endTime":1224.991,"body":"not just who I was sat next to,"},{"speaker":"Michael Gold","startTime":1222.481,"endTime":1224.991,"body":"but other reasons of why I might"},{"speaker":"Michael Gold","startTime":1225.021,"endTime":1228.351,"body":"get the inside track to X, Y, or"},{"speaker":"Michael Gold","startTime":1225.021,"endTime":1228.351,"body":"Z was because of this ability I"},{"speaker":"Michael Gold","startTime":1228.351,"endTime":1231.101,"body":"was quite confident and I could"},{"speaker":"Michael Gold","startTime":1228.351,"endTime":1231.101,"body":"go into certain rooms and have"},{"speaker":"Michael Gold","startTime":1231.101,"endTime":1232.321,"body":"those discussions with people."},{"speaker":"Michael Gold","startTime":1232.451,"endTime":1234.831,"body":"But there's definitely people"},{"speaker":"Michael Gold","startTime":1232.451,"endTime":1234.831,"body":"who maybe took slightly longer"},{"speaker":"Michael Gold","startTime":1234.831,"endTime":1237.841,"body":"on their career trajectory to"},{"speaker":"Michael Gold","startTime":1234.831,"endTime":1237.841,"body":"get to the same place as me who"},{"speaker":"Michael Gold","startTime":1238.011,"endTime":1240.911,"body":"could have been using something"},{"speaker":"Michael Gold","startTime":1238.011,"endTime":1240.911,"body":"like an LLM to at least learn"},{"speaker":"Michael Gold","startTime":1240.921,"endTime":1243.811,"body":"a little bit more in a social"},{"speaker":"Michael Gold","startTime":1240.921,"endTime":1243.811,"body":"environment that they were"},{"speaker":"Michael Gold","startTime":1243.811,"endTime":1246.201,"body":"more comfortable to ask those"},{"speaker":"Michael Gold","startTime":1243.811,"endTime":1246.201,"body":"questions in until they felt"},{"speaker":"Michael Gold","startTime":1246.241,"endTime":1248.891,"body":"more confident and then could"},{"speaker":"Michael Gold","startTime":1246.241,"endTime":1248.891,"body":"then bring it to a public group."},{"speaker":"Michael Gold","startTime":1248.981,"endTime":1250.681,"body":"And there are just different"},{"speaker":"Michael Gold","startTime":1248.981,"endTime":1250.681,"body":"ways that you can now train"},{"speaker":"Michael Gold","startTime":1250.682,"endTime":1252.881,"body":"people, people who might need"},{"speaker":"Michael Gold","startTime":1250.682,"endTime":1252.881,"body":"a little bit more hand-holding"},{"speaker":"Michael Gold","startTime":1253.042,"endTime":1255.051,"body":"than other people, and you"},{"speaker":"Michael Gold","startTime":1253.042,"endTime":1255.051,"body":"can actually give them that"},{"speaker":"Michael Gold","startTime":1255.061,"endTime":1256.561,"body":"time and, and allowance."},{"speaker":"Galen Low","startTime":1257.025,"endTime":1258.045,"body":"That I"},{"speaker":"Galen Low","startTime":1257.025,"endTime":1258.045,"body":"think is really cool."},{"speaker":"Galen Low","startTime":1258.065,"endTime":1260.265,"body":"On the surface, equity of"},{"speaker":"Galen Low","startTime":1258.065,"endTime":1260.265,"body":"access, I think of well,"},{"speaker":"Galen Low","startTime":1260.265,"endTime":1262.295,"body":"everyone has the same tools"},{"speaker":"Galen Low","startTime":1260.265,"endTime":1262.295,"body":"that could help them level up."},{"speaker":"Galen Low","startTime":1262.305,"endTime":1265.405,"body":"But I really like the framing of"},{"speaker":"Galen Low","startTime":1262.305,"endTime":1265.405,"body":"it provides a different channel"},{"speaker":"Galen Low","startTime":1265.405,"endTime":1267.455,"body":"that people might feel more"},{"speaker":"Galen Low","startTime":1265.405,"endTime":1267.455,"body":"comfortable with if they're not"},{"speaker":"Galen Low","startTime":1267.455,"endTime":1269.625,"body":"the type of people who are just"},{"speaker":"Galen Low","startTime":1267.455,"endTime":1269.625,"body":"gonna barge into some office"},{"speaker":"Galen Low","startTime":1269.625,"endTime":1271.655,"body":"and be like, \"Give me the answer"},{"speaker":"Galen Low","startTime":1269.625,"endTime":1271.655,"body":"to this question.\" You know,"},{"speaker":"Galen Low","startTime":1271.655,"endTime":1273.775,"body":"if you're not that person, and"},{"speaker":"Galen Low","startTime":1271.655,"endTime":1273.775,"body":"I'm not saying you have to be,"},{"speaker":"Galen Low","startTime":1273.775,"endTime":1275.995,"body":"and I'm not saying that always"},{"speaker":"Galen Low","startTime":1273.775,"endTime":1275.995,"body":"works either, but at least you"},{"speaker":"Galen Low","startTime":1276.005,"endTime":1279.425,"body":"have the ability to ask the"},{"speaker":"Galen Low","startTime":1276.005,"endTime":1279.425,"body":"question in, in a way that, you"},{"speaker":"Galen Low","startTime":1279.425,"endTime":1282.075,"body":"know, jives with your working"},{"speaker":"Galen Low","startTime":1279.425,"endTime":1282.075,"body":"style and without that whole…"},{"speaker":"Galen Low","startTime":1282.105,"endTime":1284.325,"body":"'Cause, you know, I think we"},{"speaker":"Galen Low","startTime":1282.105,"endTime":1284.325,"body":"kind of, we're that generation."},{"speaker":"Galen Low","startTime":1284.515,"endTime":1286.285,"body":"I'm adding myself to"},{"speaker":"Galen Low","startTime":1284.515,"endTime":1286.285,"body":"your generation, although"},{"speaker":"Galen Low","startTime":1286.285,"endTime":1288.315,"body":"I'm pretty sure you're"},{"speaker":"Galen Low","startTime":1286.285,"endTime":1288.315,"body":"significantly younger than me."},{"speaker":"Galen Low","startTime":1288.315,"endTime":1290.115,"body":"But we're of that"},{"speaker":"Galen Low","startTime":1288.315,"endTime":1290.115,"body":"generation where you're"},{"speaker":"Galen Low","startTime":1290.115,"endTime":1292.295,"body":"like, \"Well, you just have"},{"speaker":"Galen Low","startTime":1290.115,"endTime":1292.295,"body":"to be confident, right?"},{"speaker":"Galen Low","startTime":1292.345,"endTime":1294.795,"body":"Figure it out, and when you're"},{"speaker":"Galen Low","startTime":1292.345,"endTime":1294.795,"body":"confident, then you'll succeed."},{"speaker":"Galen Low","startTime":1294.795,"endTime":1296.885,"body":"But if you're not that person,"},{"speaker":"Galen Low","startTime":1294.795,"endTime":1296.885,"body":"then, then just you may as"},{"speaker":"Galen Low","startTime":1296.885,"endTime":1298.955,"body":"well, you know, work in the"},{"speaker":"Galen Low","startTime":1296.885,"endTime":1298.955,"body":"basement with your stapler.\""},{"speaker":"Galen Low","startTime":1299.105,"endTime":1300.015,"body":"It's not that anymore."},{"speaker":"Galen Low","startTime":1300.045,"endTime":1301.655,"body":"So I really, I"},{"speaker":"Galen Low","startTime":1300.045,"endTime":1301.655,"body":"really do like that."},{"speaker":"Galen Low","startTime":1301.695,"endTime":1304.025,"body":"I wonder if we could dive into"},{"speaker":"Galen Low","startTime":1301.695,"endTime":1304.025,"body":"an example because, you know,"},{"speaker":"Galen Low","startTime":1304.025,"endTime":1306.345,"body":"I've been framing this as,"},{"speaker":"Galen Low","startTime":1304.025,"endTime":1306.345,"body":"okay, well listen there's a"},{"speaker":"Galen Low","startTime":1306.345,"endTime":1307.615,"body":"lot of cost cutting going on."},{"speaker":"Galen Low","startTime":1307.615,"endTime":1308.605,"body":"There's mass layoffs."},{"speaker":"Galen Low","startTime":1308.715,"endTime":1310.195,"body":"It might not be the only answer."},{"speaker":"Galen Low","startTime":1310.195,"endTime":1312.455,"body":"We've been talking about"},{"speaker":"Galen Low","startTime":1310.195,"endTime":1312.455,"body":"activating humans and change"},{"speaker":"Galen Low","startTime":1312.455,"endTime":1316.125,"body":"management and, and maybe,"},{"speaker":"Galen Low","startTime":1312.455,"endTime":1316.125,"body":"you know, shaping new roles"},{"speaker":"Galen Low","startTime":1316.125,"endTime":1318.005,"body":"that might not exist today."},{"speaker":"Galen Low","startTime":1318.105,"endTime":1320.565,"body":"But for folks listening,"},{"speaker":"Galen Low","startTime":1318.105,"endTime":1320.565,"body":"you know, both folks who are"},{"speaker":"Galen Low","startTime":1320.595,"endTime":1323.685,"body":"operating an agency or some"},{"speaker":"Galen Low","startTime":1320.595,"endTime":1323.685,"body":"kind of professional services"},{"speaker":"Galen Low","startTime":1323.685,"endTime":1326.125,"body":"business or someone who's got,"},{"speaker":"Galen Low","startTime":1323.685,"endTime":1326.125,"body":"you know, a team that they're"},{"speaker":"Galen Low","startTime":1326.125,"endTime":1329.135,"body":"leading within that context"},{"speaker":"Galen Low","startTime":1326.125,"endTime":1329.135,"body":"could we dive into an example of"},{"speaker":"Galen Low","startTime":1329.417,"endTime":1331.927,"body":"What activating human potential"},{"speaker":"Galen Low","startTime":1329.417,"endTime":1331.927,"body":"looks like in practice."},{"speaker":"Galen Low","startTime":1331.997,"endTime":1333.857,"body":"Like we've been talking"},{"speaker":"Galen Low","startTime":1331.997,"endTime":1333.857,"body":"about, you know, the sort of"},{"speaker":"Galen Low","startTime":1333.857,"endTime":1334.937,"body":"like project manager role."},{"speaker":"Galen Low","startTime":1334.937,"endTime":1337.187,"body":"Let's just say like an"},{"speaker":"Galen Low","startTime":1334.937,"endTime":1337.187,"body":"intermediate project manager."},{"speaker":"Galen Low","startTime":1337.247,"endTime":1339.527,"body":"You know, maybe they do see"},{"speaker":"Galen Low","startTime":1337.247,"endTime":1339.527,"body":"their, their value as just like"},{"speaker":"Galen Low","startTime":1339.527,"endTime":1342.037,"body":"being really organized and, you"},{"speaker":"Galen Low","startTime":1339.527,"endTime":1342.037,"body":"know, keeping the tasks flowing."},{"speaker":"Galen Low","startTime":1342.087,"endTime":1345.307,"body":"But maybe they're not like"},{"speaker":"Galen Low","startTime":1342.087,"endTime":1345.307,"body":"super good at like client-facing"},{"speaker":"Galen Low","startTime":1345.327,"endTime":1347.347,"body":"relationship management,"},{"speaker":"Galen Low","startTime":1345.327,"endTime":1347.347,"body":"and they're listening"},{"speaker":"Galen Low","startTime":1347.357,"endTime":1348.057,"body":"and they're going, \"Okay."},{"speaker":"Galen Low","startTime":1348.057,"endTime":1349.877,"body":"Well, James says I need to"},{"speaker":"Galen Low","startTime":1348.057,"endTime":1349.877,"body":"get good at these things."},{"speaker":"Galen Low","startTime":1349.877,"endTime":1350.427,"body":"That's the future."},{"speaker":"Galen Low","startTime":1350.427,"endTime":1353.397,"body":"That's just the way it's gonna"},{"speaker":"Galen Low","startTime":1350.427,"endTime":1353.397,"body":"go.\" How does this idea of"},{"speaker":"Galen Low","startTime":1353.427,"endTime":1355.967,"body":"activating human potential,"},{"speaker":"Galen Low","startTime":1353.427,"endTime":1355.967,"body":"especially from the employer"},{"speaker":"Galen Low","startTime":1355.967,"endTime":1357.327,"body":"side what does it look like?"},{"speaker":"James Leigh","startTime":1357.487,"endTime":1358.917,"body":"So I think to,"},{"speaker":"James Leigh","startTime":1357.487,"endTime":1358.917,"body":"to what you just said right"},{"speaker":"James Leigh","startTime":1358.917,"endTime":1360.857,"body":"at the end there, out from"},{"speaker":"James Leigh","startTime":1358.917,"endTime":1360.857,"body":"the employer side I think"},{"speaker":"James Leigh","startTime":1360.857,"endTime":1361.757,"body":"is the really important bit."},{"speaker":"James Leigh","startTime":1361.807,"endTime":1364.127,"body":"Just quickly before we go on"},{"speaker":"James Leigh","startTime":1361.807,"endTime":1364.127,"body":"that, I just loved your office"},{"speaker":"James Leigh","startTime":1364.127,"endTime":1366.837,"body":"space deep cut reference just"},{"speaker":"James Leigh","startTime":1364.127,"endTime":1366.837,"body":"then in the basement with Abel."},{"speaker":"James Leigh","startTime":1366.987,"endTime":1368.127,"body":"I'm like, hang on, I know that."},{"speaker":"James Leigh","startTime":1368.147,"endTime":1368.947,"body":"That's a great movie."},{"speaker":"James Leigh","startTime":1368.947,"endTime":1370.077,"body":"I'm gonna watch"},{"speaker":"James Leigh","startTime":1368.947,"endTime":1370.077,"body":"that this weekend."},{"speaker":"James Leigh","startTime":1370.137,"endTime":1370.757,"body":"Lovely callback."},{"speaker":"James Leigh","startTime":1371.147,"endTime":1371.637,"body":"Excellent."},{"speaker":"James Leigh","startTime":1371.777,"endTime":1373.707,"body":"So when we talk about what"},{"speaker":"James Leigh","startTime":1371.777,"endTime":1373.707,"body":"this looks like for this"},{"speaker":"James Leigh","startTime":1373.707,"endTime":1375.887,"body":"theoretical individual you"},{"speaker":"James Leigh","startTime":1373.707,"endTime":1375.887,"body":"put out there, someone who is"},{"speaker":"James Leigh","startTime":1375.937,"endTime":1379.957,"body":"super organized, great on the"},{"speaker":"James Leigh","startTime":1375.937,"endTime":1379.957,"body":"flow, like really hitting those"},{"speaker":"James Leigh","startTime":1379.967,"endTime":1383.277,"body":"key markers for PMs, I don't"},{"speaker":"James Leigh","startTime":1379.967,"endTime":1383.277,"body":"want anyone to think that I"},{"speaker":"James Leigh","startTime":1383.317,"endTime":1384.317,"body":"don't think that's valuable."},{"speaker":"James Leigh","startTime":1384.337,"endTime":1385.777,"body":"I do think that's"},{"speaker":"James Leigh","startTime":1384.337,"endTime":1385.777,"body":"extremely valuable."},{"speaker":"James Leigh","startTime":1385.997,"endTime":1388.367,"body":"My own bias is I'm not"},{"speaker":"James Leigh","startTime":1385.997,"endTime":1388.367,"body":"that person, so I probably"},{"speaker":"James Leigh","startTime":1388.367,"endTime":1390.292,"body":"Yeah, maybe it's jealousy"},{"speaker":"James Leigh","startTime":1388.367,"endTime":1390.292,"body":"because I know I don't have"},{"speaker":"James Leigh","startTime":1390.292,"endTime":1391.572,"body":"that, that as my skill set."},{"speaker":"James Leigh","startTime":1391.742,"endTime":1393.932,"body":"When we look, talk about"},{"speaker":"James Leigh","startTime":1391.742,"endTime":1393.932,"body":"activating individuals, it's"},{"speaker":"James Leigh","startTime":1393.952,"endTime":1396.452,"body":"not about the individual"},{"speaker":"James Leigh","startTime":1393.952,"endTime":1396.452,"body":"activating themselves."},{"speaker":"James Leigh","startTime":1396.492,"endTime":1399.952,"body":"It's about their employer or"},{"speaker":"James Leigh","startTime":1396.492,"endTime":1399.952,"body":"their contract owner, you know,"},{"speaker":"James Leigh","startTime":1400.032,"endTime":1402.632,"body":"whoever's bringing them into"},{"speaker":"James Leigh","startTime":1400.032,"endTime":1402.632,"body":"that space, working with that"},{"speaker":"James Leigh","startTime":1402.642,"endTime":1404.662,"body":"individual to activate them."},{"speaker":"James Leigh","startTime":1404.832,"endTime":1406.952,"body":"So the emphasis and the"},{"speaker":"James Leigh","startTime":1404.832,"endTime":1406.952,"body":"onus is on the person in"},{"speaker":"James Leigh","startTime":1406.952,"endTime":1408.012,"body":"the leadership position."},{"speaker":"James Leigh","startTime":1408.162,"endTime":1409.982,"body":"This is why we talk about"},{"speaker":"James Leigh","startTime":1408.162,"endTime":1409.982,"body":"equity of access rather"},{"speaker":"James Leigh","startTime":1409.982,"endTime":1411.242,"body":"than equality of access."},{"speaker":"James Leigh","startTime":1411.302,"endTime":1413.912,"body":"So equality of access would"},{"speaker":"James Leigh","startTime":1411.302,"endTime":1413.912,"body":"say, \"Okay, look, you're all"},{"speaker":"James Leigh","startTime":1413.912,"endTime":1416.612,"body":"getting a super ChatGPT license."},{"speaker":"James Leigh","startTime":1416.612,"endTime":1417.822,"body":"You're all getting"},{"speaker":"James Leigh","startTime":1416.612,"endTime":1417.822,"body":"a new MacBook."},{"speaker":"James Leigh","startTime":1417.822,"endTime":1418.802,"body":"You're all getting this stuff."},{"speaker":"James Leigh","startTime":1418.892,"endTime":1420.972,"body":"Figure it out.\" Like Michael"},{"speaker":"James Leigh","startTime":1418.892,"endTime":1420.972,"body":"was saying a minute ago about"},{"speaker":"James Leigh","startTime":1420.972,"endTime":1422.872,"body":"that, that's the kicking and"},{"speaker":"James Leigh","startTime":1420.972,"endTime":1422.872,"body":"screaming approach, the ram it"},{"speaker":"James Leigh","startTime":1422.872,"endTime":1424.372,"body":"down people's throats approach."},{"speaker":"James Leigh","startTime":1424.532,"endTime":1425.862,"body":"No, completely not that."},{"speaker":"James Leigh","startTime":1426.002,"endTime":1426.962,"body":"Flip that logic."},{"speaker":"James Leigh","startTime":1427.132,"endTime":1430.552,"body":"Equity of access is about"},{"speaker":"James Leigh","startTime":1427.132,"endTime":1430.552,"body":"creating differentiated"},{"speaker":"James Leigh","startTime":1430.592,"endTime":1434.462,"body":"processes that allow for that"},{"speaker":"James Leigh","startTime":1430.592,"endTime":1434.462,"body":"individual to be excellent, both"},{"speaker":"James Leigh","startTime":1434.602,"endTime":1438.272,"body":"as an individual, but also as"},{"speaker":"James Leigh","startTime":1434.602,"endTime":1438.272,"body":"part of a team or a deliverable"},{"speaker":"James Leigh","startTime":1438.312,"endTime":1440.032,"body":"or an implementation."},{"speaker":"James Leigh","startTime":1440.282,"endTime":1443.262,"body":"So it's incumbent on the"},{"speaker":"James Leigh","startTime":1440.282,"endTime":1443.262,"body":"employer, the, the delivery"},{"speaker":"James Leigh","startTime":1443.272,"endTime":1445.592,"body":"leader, the, the person"},{"speaker":"James Leigh","startTime":1443.272,"endTime":1445.592,"body":"who has the power to make"},{"speaker":"James Leigh","startTime":1445.592,"endTime":1448.622,"body":"that excellent, to do"},{"speaker":"James Leigh","startTime":1445.592,"endTime":1448.622,"body":"that with that person."},{"speaker":"James Leigh","startTime":1448.862,"endTime":1450.842,"body":"And I'm sure there are many"},{"speaker":"James Leigh","startTime":1448.862,"endTime":1450.842,"body":"excellent delivery leaders"},{"speaker":"James Leigh","startTime":1450.842,"endTime":1453.822,"body":"out there who are doing that,"},{"speaker":"James Leigh","startTime":1450.842,"endTime":1453.822,"body":"and I'm sure right now there"},{"speaker":"James Leigh","startTime":1453.822,"endTime":1456.132,"body":"are people hearing me say this"},{"speaker":"James Leigh","startTime":1453.822,"endTime":1456.132,"body":"who fervently disagree with"},{"speaker":"James Leigh","startTime":1456.132,"endTime":1458.332,"body":"me 'cause I said this on stage"},{"speaker":"James Leigh","startTime":1456.132,"endTime":1458.332,"body":"at a conference and I got"},{"speaker":"James Leigh","startTime":1458.332,"endTime":1461.518,"body":"clowned out quite viciously"},{"speaker":"James Leigh","startTime":1458.332,"endTime":1461.518,"body":"by a guy in the front row."},{"speaker":"James Leigh","startTime":1461.518,"endTime":1463.948,"body":"He did not appreciate the vibe"},{"speaker":"James Leigh","startTime":1461.518,"endTime":1463.948,"body":"I was putting out with this."},{"speaker":"James Leigh","startTime":1464.238,"endTime":1467.618,"body":"And I just would say,"},{"speaker":"James Leigh","startTime":1464.238,"endTime":1467.618,"body":"\"I'm sorry you, you don't"},{"speaker":"James Leigh","startTime":1467.618,"endTime":1470.028,"body":"agree, but I'm pretty sure"},{"speaker":"James Leigh","startTime":1467.618,"endTime":1470.028,"body":"I'm right on this one."},{"speaker":"James Leigh","startTime":1470.108,"endTime":1472.218,"body":"This is the hill I'm willing"},{"speaker":"James Leigh","startTime":1470.108,"endTime":1472.218,"body":"to die on.\" This is where"},{"speaker":"James Leigh","startTime":1472.228,"endTime":1474.638,"body":"you've got to take your"},{"speaker":"James Leigh","startTime":1472.228,"endTime":1474.638,"body":"responsibilities as a leader,"},{"speaker":"James Leigh","startTime":1474.768,"endTime":1478.758,"body":"whatever that shows up as, and"},{"speaker":"James Leigh","startTime":1474.768,"endTime":1478.758,"body":"have the foresight to see the"},{"speaker":"James Leigh","startTime":1478.758,"endTime":1481.408,"body":"potential of individuals, create"},{"speaker":"James Leigh","startTime":1478.758,"endTime":1481.408,"body":"the equity of access around"},{"speaker":"James Leigh","startTime":1481.418,"endTime":1485.208,"body":"them, and see how they're a"},{"speaker":"James Leigh","startTime":1481.418,"endTime":1485.208,"body":"node within a success matrix."},{"speaker":"James Leigh","startTime":1485.388,"endTime":1486.028,"body":"It's not easy."},{"speaker":"James Leigh","startTime":1486.038,"endTime":1488.418,"body":"I'm not pretending"},{"speaker":"James Leigh","startTime":1486.038,"endTime":1488.418,"body":"like it is, but that's"},{"speaker":"James Leigh","startTime":1488.418,"endTime":1489.098,"body":"what I'm talking about."},{"speaker":"James Leigh","startTime":1489.148,"endTime":1490.478,"body":"That's how this shows up."},{"speaker":"James Leigh","startTime":1490.598,"endTime":1494.028,"body":"And what we like to do is"},{"speaker":"James Leigh","startTime":1490.598,"endTime":1494.028,"body":"work with organizations that"},{"speaker":"James Leigh","startTime":1494.198,"endTime":1496.908,"body":"are open to that kind of"},{"speaker":"James Leigh","startTime":1494.198,"endTime":1496.908,"body":"thinking, empowering leaders"},{"speaker":"James Leigh","startTime":1497.128,"endTime":1499.298,"body":"who want to go down that"},{"speaker":"James Leigh","startTime":1497.128,"endTime":1499.298,"body":"route and maybe don't know"},{"speaker":"James Leigh","startTime":1499.308,"endTime":1500.318,"body":"how to make those steps."},{"speaker":"James Leigh","startTime":1500.478,"endTime":1502.788,"body":"Maybe they don't know what that"},{"speaker":"James Leigh","startTime":1500.478,"endTime":1502.788,"body":"looks like, or they kind of"},{"speaker":"James Leigh","startTime":1502.788,"endTime":1504.598,"body":"need just an excuse to do it."},{"speaker":"James Leigh","startTime":1504.848,"endTime":1505.768,"body":"Sometimes that's enough."},{"speaker":"James Leigh","startTime":1505.788,"endTime":1508.218,"body":"They're almost being licensed"},{"speaker":"James Leigh","startTime":1505.788,"endTime":1508.218,"body":"or agency to go ahead and,"},{"speaker":"James Leigh","startTime":1508.218,"endTime":1510.498,"body":"and make those moments"},{"speaker":"James Leigh","startTime":1508.218,"endTime":1510.498,"body":"happen for their team."},{"speaker":"James Leigh","startTime":1510.708,"endTime":1513.598,"body":"And there's sometimes a slightly"},{"speaker":"James Leigh","startTime":1510.708,"endTime":1513.598,"body":"more external consultants, we"},{"speaker":"James Leigh","startTime":1513.598,"endTime":1516.368,"body":"can come in, say those things,"},{"speaker":"James Leigh","startTime":1513.598,"endTime":1516.368,"body":"activate, and any sort of"},{"speaker":"James Leigh","startTime":1516.368,"endTime":1518.768,"body":"friction that that creates,"},{"speaker":"James Leigh","startTime":1516.368,"endTime":1518.768,"body":"you know, from that person's"},{"speaker":"James Leigh","startTime":1518.768,"endTime":1520.188,"body":"boss when we leave with that."},{"speaker":"James Leigh","startTime":1520.258,"endTime":1522.708,"body":"So we can kind of sort of"},{"speaker":"James Leigh","startTime":1520.258,"endTime":1522.708,"body":"absorb some of that negativity."},{"speaker":"James Leigh","startTime":1522.768,"endTime":1523.728,"body":"That's pretty fair,"},{"speaker":"James Leigh","startTime":1522.768,"endTime":1523.728,"body":"isn't it, Michael?"},{"speaker":"James Leigh","startTime":1523.728,"endTime":1525.008,"body":"That's vaguely in a nutshell."},{"speaker":"Michael Gold","startTime":1525.538,"endTime":1527.658,"body":"Yeah, I mean,"},{"speaker":"Michael Gold","startTime":1525.538,"endTime":1527.658,"body":"I think so, and other things"},{"speaker":"Michael Gold","startTime":1527.659,"endTime":1529.719,"body":"that we haven't touched"},{"speaker":"Michael Gold","startTime":1527.659,"endTime":1529.719,"body":"upon, and Galen, obviously"},{"speaker":"Michael Gold","startTime":1529.719,"endTime":1532.359,"body":"I could have let you maybe"},{"speaker":"Michael Gold","startTime":1529.719,"endTime":1532.359,"body":"come back on James's point"},{"speaker":"Michael Gold","startTime":1532.359,"endTime":1534.158,"body":"'cause I mean I'm about to"},{"speaker":"Michael Gold","startTime":1532.359,"endTime":1534.158,"body":"take it slightly differently."},{"speaker":"Michael Gold","startTime":1534.219,"endTime":1537.219,"body":"In terms of what AI does and"},{"speaker":"Michael Gold","startTime":1534.219,"endTime":1537.219,"body":"people who, you know, like"},{"speaker":"Michael Gold","startTime":1537.219,"endTime":1540.209,"body":"you were saying originally,"},{"speaker":"Michael Gold","startTime":1537.219,"endTime":1540.209,"body":"if it's not their best forte"},{"speaker":"Michael Gold","startTime":1540.218,"endTime":1542.618,"body":"in terms of client facing"},{"speaker":"Michael Gold","startTime":1540.218,"endTime":1542.618,"body":"and they're more like process"},{"speaker":"Michael Gold","startTime":1542.619,"endTime":1545.783,"body":"planning and kind of what"},{"speaker":"Michael Gold","startTime":1542.619,"endTime":1545.783,"body":"happens to them I think there"},{"speaker":"Michael Gold","startTime":1545.783,"endTime":1549.423,"body":"still is a difference between"},{"speaker":"Michael Gold","startTime":1545.783,"endTime":1549.423,"body":"ad- like a, an AI and its admin"},{"speaker":"Michael Gold","startTime":1549.473,"endTime":1553.623,"body":"and it giving you a project"},{"speaker":"Michael Gold","startTime":1549.473,"endTime":1553.623,"body":"plan and it doing it via AI."},{"speaker":"Michael Gold","startTime":1553.693,"endTime":1556.023,"body":"But there is still a place for"},{"speaker":"Michael Gold","startTime":1553.693,"endTime":1556.023,"body":"someone who is a process-driven"},{"speaker":"Michael Gold","startTime":1556.023,"endTime":1558.763,"body":"person who is still gonna spot"},{"speaker":"Michael Gold","startTime":1556.023,"endTime":1558.763,"body":"things in the room, but still"},{"speaker":"Michael Gold","startTime":1558.763,"endTime":1561.613,"body":"gonna understand trends and"},{"speaker":"Michael Gold","startTime":1558.763,"endTime":1561.613,"body":"patterns from, from a client"},{"speaker":"Michael Gold","startTime":1561.623,"endTime":1563.953,"body":"point of view, because AI"},{"speaker":"Michael Gold","startTime":1561.623,"endTime":1563.953,"body":"still can't read the room."},{"speaker":"Michael Gold","startTime":1564.093,"endTime":1566.323,"body":"And so it's not necessarily"},{"speaker":"Michael Gold","startTime":1564.093,"endTime":1566.323,"body":"about the communication skills"},{"speaker":"Michael Gold","startTime":1566.323,"endTime":1568.743,"body":"with the client, but if you're,"},{"speaker":"Michael Gold","startTime":1566.323,"endTime":1568.743,"body":"if you're process-driven, you"},{"speaker":"Michael Gold","startTime":1568.743,"endTime":1571.173,"body":"should still understand what"},{"speaker":"Michael Gold","startTime":1568.743,"endTime":1571.173,"body":"happens when a client is late"},{"speaker":"Michael Gold","startTime":1571.243,"endTime":1573.773,"body":"and what the next steps are to"},{"speaker":"Michael Gold","startTime":1571.243,"endTime":1573.773,"body":"get something back on track."},{"speaker":"Michael Gold","startTime":1573.953,"endTime":1576.723,"body":"Even if you have a playbook"},{"speaker":"Michael Gold","startTime":1573.953,"endTime":1576.723,"body":"and it's not emotionally"},{"speaker":"Michael Gold","startTime":1576.743,"endTime":1578.373,"body":"led with communication,"},{"speaker":"Michael Gold","startTime":1576.743,"endTime":1578.373,"body":"like I was saying, but"},{"speaker":"Michael Gold","startTime":1578.373,"endTime":1581.953,"body":"it's just this is how we"},{"speaker":"Michael Gold","startTime":1578.373,"endTime":1581.953,"body":"do things, AI still is only"},{"speaker":"Michael Gold","startTime":1581.953,"endTime":1583.593,"body":"within your computer, right?"},{"speaker":"Michael Gold","startTime":1583.593,"endTime":1586.673,"body":"It, it doesn't read the room"},{"speaker":"Michael Gold","startTime":1583.593,"endTime":1586.673,"body":"of someone's sick or they're"},{"speaker":"Michael Gold","startTime":1586.673,"endTime":1589.423,"body":"working at half capacity"},{"speaker":"Michael Gold","startTime":1586.673,"endTime":1589.423,"body":"today because they have come"},{"speaker":"Michael Gold","startTime":1589.423,"endTime":1591.543,"body":"in, but they are working and"},{"speaker":"Michael Gold","startTime":1589.423,"endTime":1591.543,"body":"like, how do I now shift it?"},{"speaker":"Michael Gold","startTime":1591.563,"endTime":1594.533,"body":"Or my client needs something"},{"speaker":"Michael Gold","startTime":1591.563,"endTime":1594.533,"body":"done, we're gonna pivot off"},{"speaker":"Michael Gold","startTime":1594.533,"endTime":1597.423,"body":"the schedule and we're gonna"},{"speaker":"Michael Gold","startTime":1594.533,"endTime":1597.423,"body":"deliver them a draft version"},{"speaker":"Michael Gold","startTime":1597.543,"endTime":1599.393,"body":"that we weren't originally"},{"speaker":"Michael Gold","startTime":1597.543,"endTime":1599.393,"body":"gonna give them, but now they"},{"speaker":"Michael Gold","startTime":1599.393,"endTime":1601.823,"body":"desperately need to do their own"},{"speaker":"Michael Gold","startTime":1599.393,"endTime":1601.823,"body":"presentation they've thrown on."},{"speaker":"Michael Gold","startTime":1602.333,"endTime":1604.643,"body":"You know, so there are still"},{"speaker":"Michael Gold","startTime":1602.333,"endTime":1604.643,"body":"things that like process-driven"},{"speaker":"Michael Gold","startTime":1604.643,"endTime":1607.953,"body":"people can still come up with"},{"speaker":"Michael Gold","startTime":1604.643,"endTime":1607.953,"body":"different solutions that happen"},{"speaker":"Michael Gold","startTime":1607.953,"endTime":1610.423,"body":"in the real world versus AI,"},{"speaker":"Michael Gold","startTime":1607.953,"endTime":1610.423,"body":"which is gonna give you maybe"},{"speaker":"Michael Gold","startTime":1610.423,"endTime":1612.563,"body":"a, a formatted schedule, but"},{"speaker":"Michael Gold","startTime":1610.423,"endTime":1612.563,"body":"it's not gonna give you the"},{"speaker":"Michael Gold","startTime":1612.573,"endTime":1614.573,"body":"reality of like then what"},{"speaker":"Michael Gold","startTime":1612.573,"endTime":1614.573,"body":"to do with that schedule."},{"speaker":"Galen Low","startTime":1614.752,"endTime":1617.642,"body":"Yeah, I love that"},{"speaker":"Galen Low","startTime":1614.752,"endTime":1617.642,"body":"because it is that instinct"},{"speaker":"Galen Low","startTime":1617.713,"endTime":1620.543,"body":"and the context around what"},{"speaker":"Galen Low","startTime":1617.713,"endTime":1620.543,"body":"we're able to pick up with that"},{"speaker":"Galen Low","startTime":1620.563,"endTime":1623.352,"body":"sort of human nuance, and it"},{"speaker":"Galen Low","startTime":1620.563,"endTime":1623.352,"body":"is reading the room and, you"},{"speaker":"Galen Low","startTime":1623.353,"endTime":1624.703,"body":"know, it's like AI is great."},{"speaker":"Galen Low","startTime":1624.733,"endTime":1627.313,"body":"Listen, I'm not, not knocking"},{"speaker":"Galen Low","startTime":1624.733,"endTime":1627.313,"body":"it, but it just, it physically"},{"speaker":"Galen Low","startTime":1627.313,"endTime":1628.563,"body":"cannot read the room, right?"},{"speaker":"Galen Low","startTime":1628.613,"endTime":1630.783,"body":"Like it's just like we could"},{"speaker":"Galen Low","startTime":1628.613,"endTime":1630.783,"body":"tell it about what's going"},{"speaker":"Galen Low","startTime":1630.783,"endTime":1632.513,"body":"on in the room, but I, I,"},{"speaker":"Galen Low","startTime":1630.783,"endTime":1632.513,"body":"yeah, like you said, like"},{"speaker":"Galen Low","startTime":1632.513,"endTime":1633.453,"body":"it hasn't trained on that."},{"speaker":"Galen Low","startTime":1633.593,"endTime":1635.513,"body":"It, it, it doesn't really"},{"speaker":"Galen Low","startTime":1633.593,"endTime":1635.513,"body":"quite get it, and that is"},{"speaker":"Galen Low","startTime":1635.513,"endTime":1637.283,"body":"valuable and I'm glad you"},{"speaker":"Galen Low","startTime":1635.513,"endTime":1637.283,"body":"called that out because it"},{"speaker":"Galen Low","startTime":1637.283,"endTime":1641.373,"body":"doesn't necessarily mean being,"},{"speaker":"Galen Low","startTime":1637.283,"endTime":1641.373,"body":"you know, the stereotypical"},{"speaker":"Galen Low","startTime":1641.403,"endTime":1644.733,"body":"confident extrovert that's"},{"speaker":"Galen Low","startTime":1641.403,"endTime":1644.733,"body":"great with people and, you know,"},{"speaker":"Galen Low","startTime":1644.753,"endTime":1648.043,"body":"can persuade people and is,"},{"speaker":"Galen Low","startTime":1644.753,"endTime":1648.043,"body":"you know, an excellent orator."},{"speaker":"Galen Low","startTime":1648.103,"endTime":1650.853,"body":"It's just being able to you"},{"speaker":"Galen Low","startTime":1648.103,"endTime":1650.853,"body":"know, flag things, call it out"},{"speaker":"Galen Low","startTime":1650.933,"endTime":1652.723,"body":"in whatever way you do that."},{"speaker":"Galen Low","startTime":1652.843,"endTime":1654.873,"body":"And actually, I think it's"},{"speaker":"Galen Low","startTime":1652.843,"endTime":1654.873,"body":"it's, it's an interesting one."},{"speaker":"Galen Low","startTime":1655.013,"endTime":1656.693,"body":"Could we step through"},{"speaker":"Galen Low","startTime":1655.013,"endTime":1656.693,"body":"the process a little bit?"},{"speaker":"Galen Low","startTime":1656.763,"endTime":1658.833,"body":"Like maybe in fast-forward,"},{"speaker":"Galen Low","startTime":1656.763,"endTime":1658.833,"body":"but you know, James, you're"},{"speaker":"Galen Low","startTime":1658.833,"endTime":1661.363,"body":"saying, \"Okay, listen, well,"},{"speaker":"Galen Low","startTime":1658.833,"endTime":1661.363,"body":"you know, as a leader within"},{"speaker":"Galen Low","startTime":1661.363,"endTime":1664.613,"body":"my organization or maybe"},{"speaker":"Galen Low","startTime":1661.363,"endTime":1664.613,"body":"even, you know, even as the,"},{"speaker":"Galen Low","startTime":1664.673,"endTime":1667.483,"body":"the, the owner or founder, I"},{"speaker":"Galen Low","startTime":1664.673,"endTime":1667.483,"body":"need to be able to recognize"},{"speaker":"Galen Low","startTime":1667.751,"endTime":1669.041,"body":"where my team is strong."},{"speaker":"Galen Low","startTime":1669.041,"endTime":1671.721,"body":"Before I take the spreadsheet"},{"speaker":"Galen Low","startTime":1669.041,"endTime":1671.721,"body":"with all of the compensation"},{"speaker":"Galen Low","startTime":1671.721,"endTime":1673.791,"body":"numbers on it and then"},{"speaker":"Galen Low","startTime":1671.721,"endTime":1673.791,"body":"just draw a random line"},{"speaker":"Galen Low","startTime":1673.791,"endTime":1676.641,"body":"across the top, how can I"},{"speaker":"Galen Low","startTime":1673.791,"endTime":1676.641,"body":"sort of like look at it?"},{"speaker":"Galen Low","startTime":1676.681,"endTime":1678.951,"body":"And I'm imagining it's"},{"speaker":"Galen Low","startTime":1676.681,"endTime":1678.951,"body":"like, okay, well, listen"},{"speaker":"Galen Low","startTime":1678.961,"endTime":1682.251,"body":"you know, Jerome over"},{"speaker":"Galen Low","startTime":1678.961,"endTime":1682.251,"body":"there is great at this."},{"speaker":"Galen Low","startTime":1682.271,"endTime":1683.201,"body":"I really appreciate that."},{"speaker":"Galen Low","startTime":1683.281,"endTime":1685.471,"body":"If only that was like"},{"speaker":"Galen Low","startTime":1683.281,"endTime":1685.471,"body":"a role, you know?"},{"speaker":"Galen Low","startTime":1685.531,"endTime":1688.301,"body":"Just flagging risks in the"},{"speaker":"Galen Low","startTime":1685.531,"endTime":1688.301,"body":"r- like reading the room and"},{"speaker":"Galen Low","startTime":1688.301,"endTime":1691.221,"body":"flagging risks, arguably an"},{"speaker":"Galen Low","startTime":1688.301,"endTime":1691.221,"body":"important part of the job, but"},{"speaker":"Galen Low","startTime":1691.391,"endTime":1693.551,"body":"rarely a thing that's like,"},{"speaker":"Galen Low","startTime":1691.391,"endTime":1693.551,"body":"\"That's your job. That's what"},{"speaker":"Galen Low","startTime":1693.551,"endTime":1695.311,"body":"you do. You just sit in the"},{"speaker":"Galen Low","startTime":1693.551,"endTime":1695.311,"body":"room and you flag risk and"},{"speaker":"Galen Low","startTime":1695.311,"endTime":1697.291,"body":"tell us what to do when you"},{"speaker":"Galen Low","startTime":1695.311,"endTime":1697.291,"body":"see it.\" Not a full role."},{"speaker":"Galen Low","startTime":1697.361,"endTime":1699.421,"body":"And then step me through the"},{"speaker":"Galen Low","startTime":1697.361,"endTime":1699.421,"body":"rest, because I really like the"},{"speaker":"Galen Low","startTime":1699.421,"endTime":1703.281,"body":"quality of access versus the"},{"speaker":"Galen Low","startTime":1699.421,"endTime":1703.281,"body":"equity of access conversation,"},{"speaker":"Galen Low","startTime":1703.381,"endTime":1705.571,"body":"and I think a lot of folks would"},{"speaker":"Galen Low","startTime":1703.381,"endTime":1705.571,"body":"be like, \"Well, that's great."},{"speaker":"Galen Low","startTime":1705.641,"endTime":1707.901,"body":"I'm gonna give Jerome"},{"speaker":"Galen Low","startTime":1705.641,"endTime":1707.901,"body":"access to all the LLMs."},{"speaker":"Galen Low","startTime":1707.901,"endTime":1710.941,"body":"I'm just gonna, you know, buy"},{"speaker":"Galen Low","startTime":1707.901,"endTime":1710.941,"body":"some licenses, say listen token"},{"speaker":"Galen Low","startTime":1710.941,"endTime":1712.221,"body":"your way, you know, go for it."},{"speaker":"Galen Low","startTime":1712.221,"endTime":1713.191,"body":"You've got a blank slate."},{"speaker":"Galen Low","startTime":1713.201,"endTime":1714.791,"body":"Just get better at"},{"speaker":"Galen Low","startTime":1713.201,"endTime":1714.791,"body":"the other stuff."},{"speaker":"Galen Low","startTime":1714.811,"endTime":1717.481,"body":"Goodbye.\" Which, as we were"},{"speaker":"Galen Low","startTime":1714.811,"endTime":1717.481,"body":"talking about, is probably"},{"speaker":"Galen Low","startTime":1717.481,"endTime":1718.411,"body":"not the right approach."},{"speaker":"Galen Low","startTime":1718.411,"endTime":1719.401,"body":"But what is the other approach?"},{"speaker":"Galen Low","startTime":1719.411,"endTime":1722.261,"body":"Is it like, \"Okay, well, Jerome"},{"speaker":"Galen Low","startTime":1719.411,"endTime":1722.261,"body":"we're gonna set you up with"},{"speaker":"Galen Low","startTime":1722.271,"endTime":1725.871,"body":"these tools that like, you know,"},{"speaker":"Galen Low","startTime":1722.271,"endTime":1725.871,"body":"I'm not just gonna say, 'Go ask"},{"speaker":"Galen Low","startTime":1725.871,"endTime":1728.541,"body":"ChatGPT.' I'm gonna say, 'Listen"},{"speaker":"Galen Low","startTime":1725.871,"endTime":1728.541,"body":"let's build like a little GPT"},{"speaker":"Galen Low","startTime":1728.551,"endTime":1731.491,"body":"that kinda accesses the company"},{"speaker":"Galen Low","startTime":1728.551,"endTime":1731.491,"body":"information so that you have"},{"speaker":"Galen Low","startTime":1731.611,"endTime":1734.901,"body":"some of these skills or some"},{"speaker":"Galen Low","startTime":1731.611,"endTime":1734.901,"body":"of this knowledge because, you"},{"speaker":"Galen Low","startTime":1734.901,"endTime":1738.411,"body":"know, we, we do both agree,"},{"speaker":"Galen Low","startTime":1734.901,"endTime":1738.411,"body":"ideally both agree that, you"},{"speaker":"Galen Low","startTime":1738.411,"endTime":1740.791,"body":"know, there's an area that you"},{"speaker":"Galen Low","startTime":1738.411,"endTime":1740.791,"body":"could be stronger in, and we"},{"speaker":"Galen Low","startTime":1740.791,"endTime":1742.331,"body":"can support you in doing that.'\""},{"speaker":"Galen Low","startTime":1742.361,"endTime":1744.681,"body":"Is that kind of what it looks"},{"speaker":"Galen Low","startTime":1742.361,"endTime":1744.681,"body":"like, that next step of going,"},{"speaker":"Galen Low","startTime":1744.811,"endTime":1745.961,"body":"\"Yeah, how can I activate you?\""},{"speaker":"James Leigh","startTime":1745.981,"endTime":1748.001,"body":"I'll take"},{"speaker":"James Leigh","startTime":1745.981,"endTime":1748.001,"body":"that down two routes."},{"speaker":"James Leigh","startTime":1748.131,"endTime":1751.381,"body":"One, in like the thinking around"},{"speaker":"James Leigh","startTime":1748.131,"endTime":1751.381,"body":"this very very quickly, and then"},{"speaker":"James Leigh","startTime":1751.381,"endTime":1754.041,"body":"how we can go ahead and do that."},{"speaker":"James Leigh","startTime":1754.251,"endTime":1756.751,"body":"The first bit I think is"},{"speaker":"James Leigh","startTime":1754.251,"endTime":1756.751,"body":"stepping away from the idea"},{"speaker":"James Leigh","startTime":1756.791,"endTime":1760.661,"body":"of job titles, exploding"},{"speaker":"James Leigh","startTime":1756.791,"endTime":1760.661,"body":"those out into functions."},{"speaker":"James Leigh","startTime":1760.771,"endTime":1764.931,"body":"So r- coming at a, a project"},{"speaker":"James Leigh","startTime":1760.771,"endTime":1764.931,"body":"or a deliverable or a company"},{"speaker":"James Leigh","startTime":1764.941,"endTime":1768.331,"body":"and go, \"What are the functions"},{"speaker":"James Leigh","startTime":1764.941,"endTime":1768.331,"body":"that we require to succeed?"},{"speaker":"James Leigh","startTime":1768.401,"endTime":1770.681,"body":"Let's map those out,\" and"},{"speaker":"James Leigh","startTime":1768.401,"endTime":1770.681,"body":"then what we'll do is we'll"},{"speaker":"James Leigh","startTime":1770.681,"endTime":1773.311,"body":"map those functions onto"},{"speaker":"James Leigh","startTime":1770.681,"endTime":1773.311,"body":"people who have those skills."},{"speaker":"James Leigh","startTime":1773.361,"endTime":1774.891,"body":"So you can call me"},{"speaker":"James Leigh","startTime":1773.361,"endTime":1774.891,"body":"a project manager."},{"speaker":"James Leigh","startTime":1774.901,"endTime":1777.761,"body":"You can call me,"},{"speaker":"James Leigh","startTime":1774.901,"endTime":1777.761,"body":"you know, Mr. Susan."},{"speaker":"James Leigh","startTime":1777.791,"endTime":1780.201,"body":"I, I could not care less, right?"},{"speaker":"James Leigh","startTime":1780.491,"endTime":1783.801,"body":"It is just a thing that's"},{"speaker":"James Leigh","startTime":1780.491,"endTime":1783.801,"body":"on the top of my contract."},{"speaker":"James Leigh","startTime":1783.931,"endTime":1787.381,"body":"I'm far more interested in, in"},{"speaker":"James Leigh","startTime":1783.931,"endTime":1787.381,"body":"outcomes not outputs, right?"},{"speaker":"James Leigh","startTime":1787.411,"endTime":1788.841,"body":"So if we're looking at"},{"speaker":"James Leigh","startTime":1787.411,"endTime":1788.841,"body":"outcomes, we're looking at"},{"speaker":"James Leigh","startTime":1788.841,"endTime":1791.461,"body":"functions, we're looking"},{"speaker":"James Leigh","startTime":1788.841,"endTime":1791.461,"body":"at what is the actual"},{"speaker":"James Leigh","startTime":1791.501,"endTime":1792.741,"body":"thing that needs to happen."},{"speaker":"James Leigh","startTime":1792.871,"endTime":1795.031,"body":"So when you take that mindset,"},{"speaker":"James Leigh","startTime":1792.871,"endTime":1795.031,"body":"you know, that to, to go to"},{"speaker":"James Leigh","startTime":1795.031,"endTime":1797.561,"body":"your Jerome character, kind of"},{"speaker":"James Leigh","startTime":1795.031,"endTime":1797.561,"body":"get quite attached to Jerome."},{"speaker":"James Leigh","startTime":1797.561,"endTime":1798.051,"body":"I like Jerome."},{"speaker":"James Leigh","startTime":1798.051,"endTime":1798.791,"body":"I like what he's about."},{"speaker":"James Leigh","startTime":1798.981,"endTime":1801.551,"body":"So let's say we look at Jerome"},{"speaker":"James Leigh","startTime":1798.981,"endTime":1801.551,"body":"and we go, \"Okay, now in the"},{"speaker":"James Leigh","startTime":1801.551,"endTime":1804.251,"body":"old world, Jerome is called"},{"speaker":"James Leigh","startTime":1801.551,"endTime":1804.251,"body":"a project manager, does the"},{"speaker":"James Leigh","startTime":1804.261,"endTime":1807.361,"body":"project management.\" Bits of"},{"speaker":"James Leigh","startTime":1804.261,"endTime":1807.361,"body":"PM Jerome does beautifully."},{"speaker":"James Leigh","startTime":1807.391,"endTime":1808.881,"body":"Bits that it's"},{"speaker":"James Leigh","startTime":1807.391,"endTime":1808.881,"body":"not his skill set."},{"speaker":"James Leigh","startTime":1808.881,"endTime":1810.12,"body":"He hasn't got that going on."},{"speaker":"James Leigh","startTime":1810.371,"endTime":1813.633,"body":"Flip that logic He's now"},{"speaker":"James Leigh","startTime":1810.371,"endTime":1813.633,"body":"a node where you've got"},{"speaker":"James Leigh","startTime":1813.633,"endTime":1816.943,"body":"functions with success"},{"speaker":"James Leigh","startTime":1813.633,"endTime":1816.943,"body":"associated with him, right?"},{"speaker":"James Leigh","startTime":1817.013,"endTime":1820.783,"body":"So if you have that with"},{"speaker":"James Leigh","startTime":1817.013,"endTime":1820.783,"body":"technology empowerment, you"},{"speaker":"James Leigh","startTime":1820.783,"endTime":1823.143,"body":"then flatten the logic and you"},{"speaker":"James Leigh","startTime":1820.783,"endTime":1823.143,"body":"can say, \"Okay, Jerome, but"},{"speaker":"James Leigh","startTime":1823.143,"endTime":1827.203,"body":"you are amazing at,\" let's be"},{"speaker":"James Leigh","startTime":1823.143,"endTime":1827.203,"body":"fair, \"ticket writing,\" right?"},{"speaker":"James Leigh","startTime":1827.203,"endTime":1829.253,"body":"You're, you're write- your"},{"speaker":"James Leigh","startTime":1827.203,"endTime":1829.253,"body":"tickets they- like devs"},{"speaker":"James Leigh","startTime":1829.273,"endTime":1831.273,"body":"never push back on them,"},{"speaker":"James Leigh","startTime":1829.273,"endTime":1831.273,"body":"clients can understand"},{"speaker":"James Leigh","startTime":1831.273,"endTime":1832.413,"body":"them on transparent boards."},{"speaker":"James Leigh","startTime":1832.503,"endTime":1834.143,"body":"You're like god tier"},{"speaker":"James Leigh","startTime":1832.503,"endTime":1834.143,"body":"with this, okay?"},{"speaker":"James Leigh","startTime":1834.313,"endTime":1838.273,"body":"So you're gonna do that"},{"speaker":"James Leigh","startTime":1834.313,"endTime":1838.273,"body":"across 15 projects rather than"},{"speaker":"James Leigh","startTime":1838.503,"endTime":1841.073,"body":"being stuck on one project"},{"speaker":"James Leigh","startTime":1838.503,"endTime":1841.073,"body":"where you're doing that"},{"speaker":"James Leigh","startTime":1841.073,"endTime":1843.047,"body":"bit brilliantly, but you're"},{"speaker":"James Leigh","startTime":1841.073,"endTime":1843.047,"body":"not doing those bits there."},{"speaker":"James Leigh","startTime":1843.047,"endTime":1844.423,"body":"Because now you've"},{"speaker":"James Leigh","startTime":1843.047,"endTime":1844.423,"body":"disassociated the idea of"},{"speaker":"James Leigh","startTime":1844.423,"endTime":1845.443,"body":"job title and function."},{"speaker":"James Leigh","startTime":1845.453,"endTime":1846.503,"body":"You've decoupled the two."},{"speaker":"James Leigh","startTime":1846.683,"endTime":1849.073,"body":"Jerome's now doing what"},{"speaker":"James Leigh","startTime":1846.683,"endTime":1849.073,"body":"he, he's really good at,"},{"speaker":"James Leigh","startTime":1849.263,"endTime":1851.673,"body":"and we've used technology"},{"speaker":"James Leigh","startTime":1849.263,"endTime":1851.673,"body":"to set him up for success."},{"speaker":"James Leigh","startTime":1851.843,"endTime":1854.433,"body":"Not just him, but other"},{"speaker":"James Leigh","startTime":1851.843,"endTime":1854.433,"body":"people around him, so"},{"speaker":"James Leigh","startTime":1854.433,"endTime":1856.033,"body":"now you've got this"},{"speaker":"James Leigh","startTime":1854.433,"endTime":1856.033,"body":"interconnectivity around him."},{"speaker":"James Leigh","startTime":1856.153,"endTime":1858.163,"body":"How that shows up, and"},{"speaker":"James Leigh","startTime":1856.153,"endTime":1858.163,"body":"I know that sounds quite"},{"speaker":"James Leigh","startTime":1858.163,"endTime":1861.133,"body":"theoretical and, and maybe"},{"speaker":"James Leigh","startTime":1858.163,"endTime":1861.133,"body":"quite aspirational it's all"},{"speaker":"James Leigh","startTime":1861.133,"endTime":1864.213,"body":"about getting a truthful"},{"speaker":"James Leigh","startTime":1861.133,"endTime":1864.213,"body":"and realistic baseline."},{"speaker":"James Leigh","startTime":1864.413,"endTime":1864.633,"body":"Okay?"},{"speaker":"James Leigh","startTime":1864.633,"endTime":1866.183,"body":"Discoveries are so important."},{"speaker":"James Leigh","startTime":1866.183,"endTime":1869.123,"body":"This is something that Mike and"},{"speaker":"James Leigh","startTime":1866.183,"endTime":1869.123,"body":"I have been doing quite a lot"},{"speaker":"James Leigh","startTime":1869.123,"endTime":1872.213,"body":"of over recent times, is getting"},{"speaker":"James Leigh","startTime":1869.123,"endTime":1872.213,"body":"a sense from an organization"},{"speaker":"James Leigh","startTime":1872.213,"endTime":1874.663,"body":"where they really are, you"},{"speaker":"James Leigh","startTime":1872.213,"endTime":1874.663,"body":"know, with their people, with"},{"speaker":"James Leigh","startTime":1874.673,"endTime":1876.693,"body":"their processes, with their"},{"speaker":"James Leigh","startTime":1874.673,"endTime":1876.693,"body":"clients, with their pipeline."},{"speaker":"James Leigh","startTime":1876.843,"endTime":1878.962,"body":"'Cause no one's ever a good"},{"speaker":"James Leigh","startTime":1876.843,"endTime":1878.962,"body":"narrator of themselves."},{"speaker":"James Leigh","startTime":1878.963,"endTime":1880.873,"body":"They always say you shouldn't"},{"speaker":"James Leigh","startTime":1878.963,"endTime":1880.873,"body":"write your own CV or your own"},{"speaker":"James Leigh","startTime":1880.883,"endTime":1882.633,"body":"dating profile, and I think"},{"speaker":"James Leigh","startTime":1880.883,"endTime":1882.633,"body":"people shouldn't write their"},{"speaker":"James Leigh","startTime":1882.633,"endTime":1883.863,"body":"own company profile either."},{"speaker":"James Leigh","startTime":1883.933,"endTime":1885.513,"body":"People don't know their"},{"speaker":"James Leigh","startTime":1883.933,"endTime":1885.513,"body":"own companies, and I"},{"speaker":"James Leigh","startTime":1885.513,"endTime":1886.313,"body":"don't know my own company."},{"speaker":"James Leigh","startTime":1886.333,"endTime":1888.823,"body":"I'm sure I yeah, people can"},{"speaker":"James Leigh","startTime":1886.333,"endTime":1888.823,"body":"describe them better to me"},{"speaker":"James Leigh","startTime":1888.823,"endTime":1890.953,"body":"than I could myself 'cause"},{"speaker":"James Leigh","startTime":1888.823,"endTime":1890.953,"body":"you're in it too much."},{"speaker":"James Leigh","startTime":1891.173,"endTime":1892.363,"body":"But that's almost table stakes."},{"speaker":"James Leigh","startTime":1892.373,"endTime":1893.233,"body":"Get that sorted."},{"speaker":"James Leigh","startTime":1893.283,"endTime":1894.233,"body":"Get a sense of it."},{"speaker":"James Leigh","startTime":1894.373,"endTime":1895.523,"body":"That's your jump off point."},{"speaker":"James Leigh","startTime":1895.563,"endTime":1897.852,"body":"You then start working out"},{"speaker":"James Leigh","startTime":1895.563,"endTime":1897.852,"body":"what this matrix of success"},{"speaker":"James Leigh","startTime":1897.853,"endTime":1901.473,"body":"around functions looks like,"},{"speaker":"James Leigh","startTime":1897.853,"endTime":1901.473,"body":"but it's not linear, right?"},{"speaker":"James Leigh","startTime":1901.673,"endTime":1904.193,"body":"So you then need to"},{"speaker":"James Leigh","startTime":1901.673,"endTime":1904.193,"body":"be re evaluating that,"},{"speaker":"James Leigh","startTime":1904.213,"endTime":1905.202,"body":"taking that back in."},{"speaker":"James Leigh","startTime":1905.312,"endTime":1906.333,"body":"Do these functions work?"},{"speaker":"James Leigh","startTime":1906.343,"endTime":1907.473,"body":"Do these map correctly?"},{"speaker":"James Leigh","startTime":1907.613,"endTime":1909.163,"body":"What's the ROI on"},{"speaker":"James Leigh","startTime":1907.613,"endTime":1909.163,"body":"these functions?"},{"speaker":"James Leigh","startTime":1909.202,"endTime":1910.813,"body":"Is this actually"},{"speaker":"James Leigh","startTime":1909.202,"endTime":1910.813,"body":"the right approach?"},{"speaker":"James Leigh","startTime":1911.043,"endTime":1914.862,"body":"And like all PMs, you've got"},{"speaker":"James Leigh","startTime":1911.043,"endTime":1914.862,"body":"to iterate constantly in the"},{"speaker":"James Leigh","startTime":1914.863,"endTime":1917.483,"body":"wild, responding to the stimulus"},{"speaker":"James Leigh","startTime":1914.863,"endTime":1917.483,"body":"that you have in front of you."},{"speaker":"Galen Low","startTime":1917.883,"endTime":1918.273,"body":"That's cool."},{"speaker":"Galen Low","startTime":1918.273,"endTime":1920.053,"body":"I'm glad you explained that"},{"speaker":"Galen Low","startTime":1918.273,"endTime":1920.053,"body":"'cause I'm like, wow, this is"},{"speaker":"Galen Low","startTime":1920.053,"endTime":1922.913,"body":"way bigger than I thought it"},{"speaker":"Galen Low","startTime":1920.053,"endTime":1922.913,"body":"was when I stepped in the room."},{"speaker":"Galen Low","startTime":1923.043,"endTime":1925.863,"body":"'Cause, you know, we're talking"},{"speaker":"Galen Low","startTime":1923.043,"endTime":1925.863,"body":"about not just organizational"},{"speaker":"Galen Low","startTime":1925.863,"endTime":1929.673,"body":"redesign, but like org design"},{"speaker":"Galen Low","startTime":1925.863,"endTime":1929.673,"body":"from a zero base, right?"},{"speaker":"Galen Low","startTime":1929.673,"endTime":1932.923,"body":"It's almost like not how to"},{"speaker":"Galen Low","startTime":1929.673,"endTime":1932.923,"body":"become IBM, you know, from"},{"speaker":"Galen Low","startTime":1932.923,"endTime":1934.323,"body":"your current org structure."},{"speaker":"Galen Low","startTime":1934.383,"endTime":1937.743,"body":"This is like how to just find"},{"speaker":"Galen Low","startTime":1934.383,"endTime":1937.743,"body":"out who you are and then build"},{"speaker":"Galen Low","startTime":1937.743,"endTime":1939.193,"body":"your organization around it."},{"speaker":"Galen Low","startTime":1939.283,"endTime":1942.303,"body":"How do you like, we talked about"},{"speaker":"Galen Low","startTime":1939.283,"endTime":1942.303,"body":"change management, and I know"},{"speaker":"Galen Low","startTime":1942.423,"endTime":1945.603,"body":"job titling, job descriptions,"},{"speaker":"Galen Low","startTime":1942.423,"endTime":1945.603,"body":"you know, scorecards, that's"},{"speaker":"Galen Low","startTime":1945.603,"endTime":1948.203,"body":"all like, it can be very"},{"speaker":"Galen Low","startTime":1945.603,"endTime":1948.203,"body":"jarring and controversial for"},{"speaker":"Galen Low","startTime":1948.203,"endTime":1950.243,"body":"employees, and we're talking"},{"speaker":"Galen Low","startTime":1948.203,"endTime":1950.243,"body":"about iterating through."},{"speaker":"Galen Low","startTime":1950.463,"endTime":1952.143,"body":"And I've worked for some"},{"speaker":"Galen Low","startTime":1950.463,"endTime":1952.143,"body":"organizations where we do"},{"speaker":"Galen Low","startTime":1952.153,"endTime":1954.403,"body":"kind of iterate through job"},{"speaker":"Galen Low","startTime":1952.153,"endTime":1954.403,"body":"titles and it can be really,"},{"speaker":"Galen Low","startTime":1954.403,"endTime":1956.753,"body":"really disruptive for people"},{"speaker":"Galen Low","startTime":1954.403,"endTime":1956.753,"body":"who are still clinging onto"},{"speaker":"Galen Low","startTime":1956.753,"endTime":1959.183,"body":"this idea that their job"},{"speaker":"Galen Low","startTime":1956.753,"endTime":1959.183,"body":"title is their identity."},{"speaker":"Galen Low","startTime":1959.243,"endTime":1962.543,"body":"How do you minimize the friction"},{"speaker":"Galen Low","startTime":1959.243,"endTime":1962.543,"body":"and disruption from the staff"},{"speaker":"Galen Low","startTime":1962.553,"endTime":1963.533,"body":"who are like, \"Wait a minute."},{"speaker":"Galen Low","startTime":1963.603,"endTime":1966.213,"body":"Yesterday you told me"},{"speaker":"Galen Low","startTime":1963.603,"endTime":1966.213,"body":"that, you know, I, I'm"},{"speaker":"Galen Low","startTime":1966.213,"endTime":1967.243,"body":"a, I'm a project manager."},{"speaker":"Galen Low","startTime":1967.243,"endTime":1968.613,"body":"Now I'm a delivery manager."},{"speaker":"Galen Low","startTime":1968.673,"endTime":1970.673,"body":"Now you're telling me I'm"},{"speaker":"Galen Low","startTime":1968.673,"endTime":1970.673,"body":"a ticket writer across"},{"speaker":"Galen Low","startTime":1970.673,"endTime":1974.953,"body":"15 projects.\" What brings"},{"speaker":"Galen Low","startTime":1970.673,"endTime":1974.953,"body":"that stability for like"},{"speaker":"Galen Low","startTime":1974.953,"endTime":1978.913,"body":"the staff to allow those"},{"speaker":"Galen Low","startTime":1974.953,"endTime":1978.913,"body":"iterations to happen?"},{"speaker":"James Leigh","startTime":1979.103,"endTime":1980.463,"body":"The key thing"},{"speaker":"James Leigh","startTime":1979.103,"endTime":1980.463,"body":"here is you said tell them."},{"speaker":"James Leigh","startTime":1980.503,"endTime":1982.373,"body":"You don't tell them,"},{"speaker":"James Leigh","startTime":1980.503,"endTime":1982.373,"body":"you work with them."},{"speaker":"James Leigh","startTime":1982.413,"endTime":1983.273,"body":"It's all about consent."},{"speaker":"Michael Gold","startTime":1983.373,"endTime":1984.973,"body":"I was about to"},{"speaker":"Michael Gold","startTime":1983.373,"endTime":1984.973,"body":"go back to change management."},{"speaker":"James Leigh","startTime":1985.023,"endTime":1985.783,"body":"Exactly that."},{"speaker":"Galen Low","startTime":1985.783,"endTime":1986.043,"body":"There you go."},{"speaker":"Galen Low","startTime":1986.043,"endTime":1986.283,"body":"Yeah."},{"speaker":"Michael Gold","startTime":1986.513,"endTime":1988.503,"body":"It's doing"},{"speaker":"Michael Gold","startTime":1986.513,"endTime":1988.503,"body":"everything that we described"},{"speaker":"Michael Gold","startTime":1988.553,"endTime":1991.413,"body":"in the way that we would want"},{"speaker":"Michael Gold","startTime":1988.553,"endTime":1991.413,"body":"to work with our other clients,"},{"speaker":"Michael Gold","startTime":1991.483,"endTime":1992.893,"body":"but working with ourselves."},{"speaker":"Michael Gold","startTime":1992.963,"endTime":1995.763,"body":"We are no different, an internal"},{"speaker":"Michael Gold","startTime":1992.963,"endTime":1995.763,"body":"project or an external project."},{"speaker":"Michael Gold","startTime":1995.763,"endTime":1997.463,"body":"It's the same concept."},{"speaker":"Michael Gold","startTime":1997.473,"endTime":2000.919,"body":"And so Good planning is"},{"speaker":"Michael Gold","startTime":1997.473,"endTime":2000.919,"body":"how things don't change."},{"speaker":"Michael Gold","startTime":2001.119,"endTime":2002.479,"body":"It's not that they never change."},{"speaker":"Michael Gold","startTime":2002.709,"endTime":2005.739,"body":"Things evolve over time, but"},{"speaker":"Michael Gold","startTime":2002.709,"endTime":2005.739,"body":"if they're shifting every week,"},{"speaker":"Michael Gold","startTime":2005.769,"endTime":2008.689,"body":"every month, then something"},{"speaker":"Michael Gold","startTime":2005.769,"endTime":2008.689,"body":"has gone wrong in planning,"},{"speaker":"Michael Gold","startTime":2008.919,"endTime":2011.119,"body":"which ultimately probably"},{"speaker":"Michael Gold","startTime":2008.919,"endTime":2011.119,"body":"means on something of this"},{"speaker":"Michael Gold","startTime":2011.119,"endTime":2012.889,"body":"scale, something's gone wrong"},{"speaker":"Michael Gold","startTime":2011.119,"endTime":2012.889,"body":"in the change management"},{"speaker":"Michael Gold","startTime":2012.889,"endTime":2015.209,"body":"process, or there hasn't been"},{"speaker":"Michael Gold","startTime":2012.889,"endTime":2015.209,"body":"a change management process,"},{"speaker":"Michael Gold","startTime":2015.399,"endTime":2017.439,"body":"so it's just a bunch of people"},{"speaker":"Michael Gold","startTime":2015.399,"endTime":2017.439,"body":"going, \"I've got a good idea.\""},{"speaker":"Michael Gold","startTime":2017.669,"endTime":2019.439,"body":"And it's probably not a"},{"speaker":"Michael Gold","startTime":2017.669,"endTime":2019.439,"body":"good idea, and they probably"},{"speaker":"Michael Gold","startTime":2019.469,"endTime":2021.499,"body":"haven't validated it, and they"},{"speaker":"Michael Gold","startTime":2019.469,"endTime":2021.499,"body":"haven't probably asked the"},{"speaker":"Michael Gold","startTime":2021.499,"endTime":2023.559,"body":"people who are going through"},{"speaker":"Michael Gold","startTime":2021.499,"endTime":2023.559,"body":"that change, and they haven't"},{"speaker":"Michael Gold","startTime":2023.569,"endTime":2024.689,"body":"done their due diligence."},{"speaker":"Michael Gold","startTime":2024.779,"endTime":2026.699,"body":"They haven't hired Gold"},{"speaker":"Michael Gold","startTime":2024.779,"endTime":2026.699,"body":"Strategic Delivery to"},{"speaker":"Michael Gold","startTime":2026.699,"endTime":2028.519,"body":"support them in that."},{"speaker":"Galen Low","startTime":2028.519,"endTime":2028.909,"body":"Zing."},{"speaker":"Galen Low","startTime":2030.739,"endTime":2032.409,"body":"You know, I think, yeah,"},{"speaker":"Galen Low","startTime":2030.739,"endTime":2032.409,"body":"you both nailed that."},{"speaker":"Galen Low","startTime":2032.439,"endTime":2035.179,"body":"It's not about telling people"},{"speaker":"Galen Low","startTime":2032.439,"endTime":2035.179,"body":"that change is happening."},{"speaker":"Galen Low","startTime":2035.219,"endTime":2037.669,"body":"Obviously, that is a"},{"speaker":"Galen Low","startTime":2035.219,"endTime":2037.669,"body":"thing that is disruptive."},{"speaker":"Galen Low","startTime":2037.679,"endTime":2039.859,"body":"But also, Michael, what you're"},{"speaker":"Galen Low","startTime":2037.679,"endTime":2039.859,"body":"saying is there are iterations"},{"speaker":"Galen Low","startTime":2039.859,"endTime":2040.719,"body":"that build on each other."},{"speaker":"Galen Low","startTime":2040.719,"endTime":2042.219,"body":"It's not zinging and zagging."},{"speaker":"Galen Low","startTime":2042.219,"endTime":2043.769,"body":"And when you said that, I was"},{"speaker":"Galen Low","startTime":2042.219,"endTime":2043.769,"body":"like, \"Oh, well, I've worked"},{"speaker":"Galen Low","startTime":2043.769,"endTime":2046.079,"body":"in organizations that zig"},{"speaker":"Galen Low","startTime":2043.769,"endTime":2046.079,"body":"and zag because, you know,"},{"speaker":"Galen Low","startTime":2046.079,"endTime":2048.629,"body":"there's indecision or the"},{"speaker":"Galen Low","startTime":2046.079,"endTime":2048.629,"body":"leadership team's flip-flopping."},{"speaker":"Galen Low","startTime":2048.629,"endTime":2050.169,"body":"They're just like, 'Well,"},{"speaker":"Galen Low","startTime":2048.629,"endTime":2050.169,"body":"whatever we can-- We're"},{"speaker":"Galen Low","startTime":2050.169,"endTime":2051.109,"body":"allowed to change our minds."},{"speaker":"Galen Low","startTime":2051.109,"endTime":2053.999,"body":"Let's go back to model A, and"},{"speaker":"Galen Low","startTime":2051.109,"endTime":2053.999,"body":"then let's go to model C, and"},{"speaker":"Galen Low","startTime":2053.999,"endTime":2055.779,"body":"then let's go to model D.'\""},{"speaker":"Galen Low","startTime":2053.999,"endTime":2055.779,"body":"But they're all very different"},{"speaker":"Galen Low","startTime":2055.779,"endTime":2057.779,"body":"things, and I think that's"},{"speaker":"Galen Low","startTime":2055.779,"endTime":2057.779,"body":"the thing that's most jarring"},{"speaker":"Galen Low","startTime":2057.779,"endTime":2060.419,"body":"for the staff versus, \"Yeah,"},{"speaker":"Galen Low","startTime":2057.779,"endTime":2060.419,"body":"we're on a journey together."},{"speaker":"Galen Low","startTime":2060.489,"endTime":2061.049,"body":"Here's the path."},{"speaker":"Galen Low","startTime":2061.069,"endTime":2061.949,"body":"We've planned out the path."},{"speaker":"Galen Low","startTime":2061.959,"endTime":2063.109,"body":"We know where we want to get to."},{"speaker":"Galen Low","startTime":2063.169,"endTime":2065.299,"body":"We just can't get there"},{"speaker":"Galen Low","startTime":2063.169,"endTime":2065.299,"body":"overnight, and we don't know"},{"speaker":"Galen Low","startTime":2065.299,"endTime":2067.949,"body":"if it's the exact route that we"},{"speaker":"Galen Low","startTime":2065.299,"endTime":2067.949,"body":"want to take to get there, so"},{"speaker":"Galen Low","startTime":2067.949,"endTime":2070.379,"body":"let's go through this together.\""},{"speaker":"Galen Low","startTime":2067.949,"endTime":2070.379,"body":"And if I'm understanding you"},{"speaker":"Galen Low","startTime":2070.379,"endTime":2072.318,"body":"both correctly, it's kind of"},{"speaker":"Galen Low","startTime":2070.379,"endTime":2072.318,"body":"like, \"Hey, listen I noticed"},{"speaker":"Galen Low","startTime":2072.319,"endTime":2075.198,"body":"that I'm really good at writing"},{"speaker":"Galen Low","startTime":2072.319,"endTime":2075.198,"body":"tickets and this other thing."},{"speaker":"Galen Low","startTime":2075.208,"endTime":2077.288,"body":"Could that, you know,"},{"speaker":"Galen Low","startTime":2075.208,"endTime":2077.288,"body":"incorporate into the role?\""},{"speaker":"Galen Low","startTime":2077.289,"endTime":2079.729,"body":"And it's a conversation,"},{"speaker":"Galen Low","startTime":2077.289,"endTime":2079.729,"body":"not a dictation."},{"speaker":"Michael Gold","startTime":2079.798,"endTime":2080.318,"body":"Yeah."},{"speaker":"Michael Gold","startTime":2080.359,"endTime":2083.918,"body":"And then that person might"},{"speaker":"Michael Gold","startTime":2080.359,"endTime":2083.918,"body":"leave of their own account, and"},{"speaker":"Michael Gold","startTime":2083.918,"endTime":2086.199,"body":"then suddenly you don't have"},{"speaker":"Michael Gold","startTime":2083.918,"endTime":2086.199,"body":"that really good ticket writer,"},{"speaker":"Michael Gold","startTime":2086.668,"endTime":2088.858,"body":"and, you know, you're using"},{"speaker":"Michael Gold","startTime":2086.668,"endTime":2088.858,"body":"another of them to cover them."},{"speaker":"Michael Gold","startTime":2088.859,"endTime":2090.878,"body":"And then when you hire,"},{"speaker":"Michael Gold","startTime":2088.859,"endTime":2090.878,"body":"you might not hire another"},{"speaker":"Michael Gold","startTime":2090.918,"endTime":2091.808,"body":"good ticket writer."},{"speaker":"Michael Gold","startTime":2091.808,"endTime":2093.698,"body":"You might hire someone,"},{"speaker":"Michael Gold","startTime":2091.808,"endTime":2093.698,"body":"different skill set."},{"speaker":"Michael Gold","startTime":2093.859,"endTime":2095.868,"body":"That doesn't mean you've"},{"speaker":"Michael Gold","startTime":2093.859,"endTime":2095.868,"body":"changed or pivoted the plan."},{"speaker":"Michael Gold","startTime":2095.908,"endTime":2097.919,"body":"It just means that you"},{"speaker":"Michael Gold","startTime":2095.908,"endTime":2097.919,"body":"have a different chemistry"},{"speaker":"Michael Gold","startTime":2097.919,"endTime":2099.959,"body":"makeup of the team, and"},{"speaker":"Michael Gold","startTime":2097.919,"endTime":2099.959,"body":"so you need to plan and"},{"speaker":"Michael Gold","startTime":2099.959,"endTime":2100.888,"body":"work out how that happens."},{"speaker":"Michael Gold","startTime":2100.888,"endTime":2105.538,"body":"And to use a alienating football"},{"speaker":"Michael Gold","startTime":2100.888,"endTime":2105.538,"body":"analogy, particularly of"},{"speaker":"Michael Gold","startTime":2105.658,"endTime":2110.018,"body":"teams that I don't like as a"},{"speaker":"Michael Gold","startTime":2105.658,"endTime":2110.018,"body":"Tottenham fan, but if you look"},{"speaker":"Michael Gold","startTime":2110.018,"endTime":2113.048,"body":"at the model in which Arsenal"},{"speaker":"Michael Gold","startTime":2110.018,"endTime":2113.048,"body":"have employed since they've"},{"speaker":"Michael Gold","startTime":2113.048,"endTime":2116.588,"body":"had Arteta, stuck with him,"},{"speaker":"Michael Gold","startTime":2113.048,"endTime":2116.588,"body":"grown over time to the point"},{"speaker":"Michael Gold","startTime":2116.588,"endTime":2117.518,"body":"where they won the league."},{"speaker":"Michael Gold","startTime":2117.628,"endTime":2120.268,"body":"Obviously, personnel and"},{"speaker":"Michael Gold","startTime":2117.628,"endTime":2120.268,"body":"the makeup of the team have"},{"speaker":"Michael Gold","startTime":2120.268,"endTime":2123.318,"body":"changed every year, but there's"},{"speaker":"Michael Gold","startTime":2120.268,"endTime":2123.318,"body":"been a consistency and an"},{"speaker":"Michael Gold","startTime":2123.318,"endTime":2126.178,"body":"understanding of the direction"},{"speaker":"Michael Gold","startTime":2123.318,"endTime":2126.178,"body":"they were heading in, versus"},{"speaker":"Michael Gold","startTime":2126.198,"endTime":2128.698,"body":"Tottenham, who continually seem"},{"speaker":"Michael Gold","startTime":2126.198,"endTime":2128.698,"body":"to change from an attacking"},{"speaker":"Michael Gold","startTime":2128.698,"endTime":2131.949,"body":"manager to a defensive manager,"},{"speaker":"Michael Gold","startTime":2128.698,"endTime":2131.949,"body":"firing, hiring, bringing on"},{"speaker":"Michael Gold","startTime":2131.999,"endTime":2134.438,"body":"10 different players, selling"},{"speaker":"Michael Gold","startTime":2131.999,"endTime":2134.438,"body":"them the next summer, and then"},{"speaker":"Michael Gold","startTime":2134.439,"endTime":2136.068,"body":"we finish 17th twice in a row."},{"speaker":"Michael Gold","startTime":2136.428,"endTime":2138.508,"body":"As painful as that is to say,"},{"speaker":"Michael Gold","startTime":2136.428,"endTime":2138.508,"body":"I mean, we've now got De Zerbi."},{"speaker":"Michael Gold","startTime":2138.508,"endTime":2140.108,"body":"I'm very confident we're going"},{"speaker":"Michael Gold","startTime":2138.508,"endTime":2140.108,"body":"to win the league next year."},{"speaker":"Michael Gold","startTime":2140.178,"endTime":2140.648,"body":"It's fine."},{"speaker":"Michael Gold","startTime":2142.016,"endTime":2145.106,"body":"But the point to say is that"},{"speaker":"Michael Gold","startTime":2142.016,"endTime":2145.106,"body":"that consistency does not"},{"speaker":"Michael Gold","startTime":2145.116,"endTime":2147.626,"body":"just mean sticking to one"},{"speaker":"Michael Gold","startTime":2145.116,"endTime":2147.626,"body":"plan and it doesn't change."},{"speaker":"Michael Gold","startTime":2147.626,"endTime":2149.586,"body":"Like you have a five-year plan"},{"speaker":"Michael Gold","startTime":2147.626,"endTime":2149.586,"body":"and nothing in it changes."},{"speaker":"Michael Gold","startTime":2149.776,"endTime":2152.376,"body":"But there's a general vision"},{"speaker":"Michael Gold","startTime":2149.776,"endTime":2152.376,"body":"that you've kind of agreed to"},{"speaker":"Michael Gold","startTime":2152.376,"endTime":2154.196,"body":"go on a journey, and it doesn't"},{"speaker":"Michael Gold","startTime":2152.376,"endTime":2154.196,"body":"have to be five years, but it"},{"speaker":"Michael Gold","startTime":2154.216,"endTime":2157.116,"body":"has to be longer than like a"},{"speaker":"Michael Gold","startTime":2154.216,"endTime":2157.116,"body":"month you know, six months, 12"},{"speaker":"Michael Gold","startTime":2157.116,"endTime":2159.066,"body":"months, and then you reevaluate."},{"speaker":"Michael Gold","startTime":2159.276,"endTime":2162.506,"body":"You contin- change management"},{"speaker":"Michael Gold","startTime":2159.276,"endTime":2162.506,"body":"isn't necessarily one process"},{"speaker":"Michael Gold","startTime":2162.726,"endTime":2164.626,"body":"that you speak to everyone at"},{"speaker":"Michael Gold","startTime":2162.726,"endTime":2164.626,"body":"the beginning of this five-year"},{"speaker":"Michael Gold","startTime":2164.626,"endTime":2165.806,"body":"journey for one month- Right"},{"speaker":"Michael Gold","startTime":2165.816,"endTime":2167.616,"body":"and then it's this five-year"},{"speaker":"Michael Gold","startTime":2165.816,"endTime":2167.616,"body":"plan that no one else"},{"speaker":"Michael Gold","startTime":2167.616,"endTime":2168.476,"body":"can ever change again."},{"speaker":"Michael Gold","startTime":2168.596,"endTime":2169.946,"body":"It's check-in points."},{"speaker":"Michael Gold","startTime":2169.956,"endTime":2172.116,"body":"It's like quarterly or"},{"speaker":"Michael Gold","startTime":2169.956,"endTime":2172.116,"body":"like a bigger one every"},{"speaker":"Michael Gold","startTime":2172.116,"endTime":2173.536,"body":"six months or annually."},{"speaker":"Michael Gold","startTime":2173.646,"endTime":2174.876,"body":"Are we on the right track?"},{"speaker":"Michael Gold","startTime":2174.886,"endTime":2176.166,"body":"Does this still make sense?"},{"speaker":"Michael Gold","startTime":2176.196,"endTime":2177.106,"body":"If not, why?"},{"speaker":"Michael Gold","startTime":2177.186,"endTime":2179.696,"body":"Oh, there's new innovations,"},{"speaker":"Michael Gold","startTime":2177.186,"endTime":2179.696,"body":"technological things."},{"speaker":"Michael Gold","startTime":2179.756,"endTime":2180.866,"body":"Some people have left the team."},{"speaker":"Michael Gold","startTime":2180.866,"endTime":2182.506,"body":"There's opportunities to"},{"speaker":"Michael Gold","startTime":2180.866,"endTime":2182.506,"body":"bring different people."},{"speaker":"Michael Gold","startTime":2182.526,"endTime":2183.786,"body":"Our client base has changed."},{"speaker":"Michael Gold","startTime":2183.846,"endTime":2186.906,"body":"Things change, but that's"},{"speaker":"Michael Gold","startTime":2183.846,"endTime":2186.906,"body":"more the reason to go"},{"speaker":"Michael Gold","startTime":2186.906,"endTime":2188.656,"body":"through a change management"},{"speaker":"Michael Gold","startTime":2186.906,"endTime":2188.656,"body":"and continually have those"},{"speaker":"Michael Gold","startTime":2188.656,"endTime":2189.726,"body":"conversations, not less."},{"speaker":"Galen Low","startTime":2190.052,"endTime":2192.482,"body":"I like the footy"},{"speaker":"Galen Low","startTime":2190.052,"endTime":2192.482,"body":"analogy as well, because there"},{"speaker":"Galen Low","startTime":2192.482,"endTime":2196.152,"body":"are really defined positions"},{"speaker":"Galen Low","startTime":2192.482,"endTime":2196.152,"body":"on a team, but no team is"},{"speaker":"Galen Low","startTime":2196.152,"endTime":2197.822,"body":"exactly the same makeup, right?"},{"speaker":"Galen Low","startTime":2197.822,"endTime":2199.502,"body":"You're like, okay, you know,"},{"speaker":"Galen Low","startTime":2197.822,"endTime":2199.502,"body":"like you said well, this"},{"speaker":"Galen Low","startTime":2199.502,"endTime":2202.252,"body":"person, you know, aggressive"},{"speaker":"Galen Low","startTime":2199.502,"endTime":2202.252,"body":"striker or someone who's"},{"speaker":"Galen Low","startTime":2202.282,"endTime":2203.432,"body":"maybe not that aggressive."},{"speaker":"Galen Low","startTime":2203.592,"endTime":2205.762,"body":"When we balance it out with"},{"speaker":"Galen Low","startTime":2203.592,"endTime":2205.762,"body":"the people, yeah, they have"},{"speaker":"Galen Low","startTime":2205.762,"endTime":2209.402,"body":"positions, you know, but"},{"speaker":"Galen Low","startTime":2205.762,"endTime":2209.402,"body":"we don't put them in a box."},{"speaker":"Galen Low","startTime":2209.402,"endTime":2210.782,"body":"That's not the only"},{"speaker":"Galen Low","startTime":2209.402,"endTime":2210.782,"body":"thing they can do."},{"speaker":"Galen Low","startTime":2210.792,"endTime":2212.292,"body":"And actually, as you're"},{"speaker":"Galen Low","startTime":2210.792,"endTime":2212.292,"body":"saying that, I was like,"},{"speaker":"Galen Low","startTime":2212.332,"endTime":2214.092,"body":"earlier, I think, James,"},{"speaker":"Galen Low","startTime":2212.332,"endTime":2214.092,"body":"you had said something about"},{"speaker":"Galen Low","startTime":2214.102,"endTime":2216.832,"body":"coming in as a consultant to"},{"speaker":"Galen Low","startTime":2214.102,"endTime":2216.832,"body":"almost give an organization"},{"speaker":"Galen Low","startTime":2216.952,"endTime":2219.432,"body":"permission to do something"},{"speaker":"Galen Low","startTime":2216.952,"endTime":2219.432,"body":"they were already thinking."},{"speaker":"Galen Low","startTime":2219.502,"endTime":2221.602,"body":"And as you guys are talking,"},{"speaker":"Galen Low","startTime":2219.502,"endTime":2221.602,"body":"I'm like, well, actually,"},{"speaker":"Galen Low","startTime":2221.672,"endTime":2222.802,"body":"we do this a lot, right?"},{"speaker":"Galen Low","startTime":2222.832,"endTime":2225.372,"body":"Yes, we're hiring for a"},{"speaker":"Galen Low","startTime":2222.832,"endTime":2225.372,"body":"project manager or a business"},{"speaker":"Galen Low","startTime":2225.372,"endTime":2227.692,"body":"analyst or a UX designer,"},{"speaker":"Galen Low","startTime":2225.372,"endTime":2227.692,"body":"but we're not just taking"},{"speaker":"Galen Low","startTime":2227.692,"endTime":2230.382,"body":"the template and then just"},{"speaker":"Galen Low","startTime":2227.692,"endTime":2230.382,"body":"posting it, and then, you"},{"speaker":"Galen Low","startTime":2230.382,"endTime":2231.512,"body":"know, that's all they can do."},{"speaker":"Galen Low","startTime":2231.682,"endTime":2233.572,"body":"We're looking for the"},{"speaker":"Galen Low","startTime":2231.682,"endTime":2233.572,"body":"right fit, and that fit"},{"speaker":"Galen Low","startTime":2233.592,"endTime":2235.472,"body":"usually means, okay, well,"},{"speaker":"Galen Low","startTime":2233.592,"endTime":2235.472,"body":"we do need someone who's"},{"speaker":"Galen Low","startTime":2235.502,"endTime":2236.972,"body":"excellent at writing tickets."},{"speaker":"Galen Low","startTime":2237.052,"endTime":2238.692,"body":"It's not gonna be in"},{"speaker":"Galen Low","startTime":2237.052,"endTime":2238.692,"body":"their JD, but that's"},{"speaker":"Galen Low","startTime":2238.692,"endTime":2239.402,"body":"what we need right now."},{"speaker":"Galen Low","startTime":2239.452,"endTime":2240.962,"body":"And Michael, to your"},{"speaker":"Galen Low","startTime":2239.452,"endTime":2240.962,"body":"point it's fluid."},{"speaker":"Galen Low","startTime":2240.992,"endTime":2243.122,"body":"A, everything's changing"},{"speaker":"Galen Low","startTime":2240.992,"endTime":2243.122,"body":"around us, but B, yeah,"},{"speaker":"Galen Low","startTime":2243.122,"endTime":2245.502,"body":"people might leave of their"},{"speaker":"Galen Low","startTime":2243.122,"endTime":2245.502,"body":"own accord, and they might be"},{"speaker":"Galen Low","startTime":2245.502,"endTime":2246.492,"body":"that excellent ticket writer."},{"speaker":"Galen Low","startTime":2246.492,"endTime":2248.642,"body":"And I think everyone listening"},{"speaker":"Galen Low","startTime":2246.492,"endTime":2248.642,"body":"at that point would be like,"},{"speaker":"Galen Low","startTime":2248.662,"endTime":2249.662,"body":"\"Okay, well, then what do I do?"},{"speaker":"Galen Low","startTime":2249.662,"endTime":2251.962,"body":"I can't find somebody who's"},{"speaker":"Galen Low","startTime":2249.662,"endTime":2251.962,"body":"just an excellent ticket writer."},{"speaker":"Galen Low","startTime":2251.962,"endTime":2254.412,"body":"That's not a thing.\" But"},{"speaker":"Galen Low","startTime":2251.962,"endTime":2254.412,"body":"actually, we do that anyways."},{"speaker":"Galen Low","startTime":2254.452,"endTime":2256.392,"body":"We're like, okay, well, we"},{"speaker":"Galen Low","startTime":2254.452,"endTime":2256.392,"body":"do need a project manager"},{"speaker":"Galen Low","startTime":2256.392,"endTime":2259.282,"body":"or delivery manager who has"},{"speaker":"Galen Low","startTime":2256.392,"endTime":2259.282,"body":"excellent, you know, form in"},{"speaker":"Galen Low","startTime":2259.282,"endTime":2262.242,"body":"terms of documentation and"},{"speaker":"Galen Low","startTime":2259.282,"endTime":2262.242,"body":"communication in written form."},{"speaker":"Galen Low","startTime":2262.292,"endTime":2263.652,"body":"We would do that, and"},{"speaker":"Galen Low","startTime":2262.292,"endTime":2263.652,"body":"we'd probe that in the"},{"speaker":"Galen Low","startTime":2263.652,"endTime":2264.852,"body":"interview process as well."},{"speaker":"Galen Low","startTime":2264.922,"endTime":2266.142,"body":"You know, we aren't"},{"speaker":"Galen Low","startTime":2264.922,"endTime":2266.142,"body":"just painting all these"},{"speaker":"Galen Low","startTime":2266.142,"endTime":2266.822,"body":"people with a brush."},{"speaker":"Galen Low","startTime":2266.862,"endTime":2269.412,"body":"But unfortunately, job titling"},{"speaker":"Galen Low","startTime":2266.862,"endTime":2269.412,"body":"is a compromise, so I'm glad"},{"speaker":"Galen Low","startTime":2269.412,"endTime":2271.652,"body":"you guys are, like, helping"},{"speaker":"Galen Low","startTime":2269.412,"endTime":2271.652,"body":"organizations move towards that"},{"speaker":"Galen Low","startTime":2271.652,"endTime":2273.082,"body":"more skill-based configuration."},{"speaker":"Galen Low","startTime":2273.162,"endTime":2275.862,"body":"And also hiring is a bit of a"},{"speaker":"Galen Low","startTime":2273.162,"endTime":2275.862,"body":"compromise, not the interview"},{"speaker":"Galen Low","startTime":2275.862,"endTime":2278.312,"body":"process, but all the lead up"},{"speaker":"Galen Low","startTime":2275.862,"endTime":2278.312,"body":"to that, it just every role"},{"speaker":"Galen Low","startTime":2278.332,"endTime":2279.412,"body":"kind of looks the same, right?"},{"speaker":"Galen Low","startTime":2279.512,"endTime":2281.632,"body":"Must have five to eight"},{"speaker":"Galen Low","startTime":2279.512,"endTime":2281.632,"body":"years of experience doing the"},{"speaker":"Galen Low","startTime":2281.632,"endTime":2283.842,"body":"thing, you know, excellence"},{"speaker":"Galen Low","startTime":2281.632,"endTime":2283.842,"body":"in these tools, blah, blah,"},{"speaker":"Galen Low","startTime":2283.842,"endTime":2284.722,"body":"blah, and you're like, great."},{"speaker":"Galen Low","startTime":2284.772,"endTime":2287.672,"body":"You know, ask me again if I fit"},{"speaker":"Galen Low","startTime":2284.772,"endTime":2287.672,"body":"the cookie cutter mold, right?"},{"speaker":"Galen Low","startTime":2287.722,"endTime":2288.942,"body":"It's kinda what it feels like."},{"speaker":"Galen Low","startTime":2288.972,"endTime":2291.322,"body":"But when you get into the"},{"speaker":"Galen Low","startTime":2288.972,"endTime":2291.322,"body":"individual nuance, like when"},{"speaker":"Galen Low","startTime":2291.322,"endTime":2293.472,"body":"you're interviewing, when"},{"speaker":"Galen Low","startTime":2291.322,"endTime":2293.472,"body":"you're finding out about the"},{"speaker":"Galen Low","startTime":2293.472,"endTime":2295.522,"body":"opportunity more and seeing,"},{"speaker":"Galen Low","startTime":2293.472,"endTime":2295.522,"body":"like, how that fits, like"},{"speaker":"Galen Low","startTime":2295.522,"endTime":2297.562,"body":"we do that anyways to be"},{"speaker":"Galen Low","startTime":2295.522,"endTime":2297.562,"body":"like, \"Oh, you know what?"},{"speaker":"Galen Low","startTime":2297.562,"endTime":2299.912,"body":"That person is excellent"},{"speaker":"Galen Low","startTime":2297.562,"endTime":2299.912,"body":"at cursive handwriting, and"},{"speaker":"Galen Low","startTime":2299.912,"endTime":2300.732,"body":"we do need that,\" right?"},{"speaker":"Galen Low","startTime":2300.732,"endTime":2303.082,"body":"We have that client who"},{"speaker":"Galen Low","startTime":2300.732,"endTime":2303.082,"body":"requires status updates to be"},{"speaker":"Galen Low","startTime":2303.082,"endTime":2304.082,"body":"written in cursive handwriting."},{"speaker":"Galen Low","startTime":2304.082,"endTime":2304.682,"body":"This is perfect."},{"speaker":"Galen Low","startTime":2304.702,"endTime":2306.032,"body":"We do do that sort of thing."},{"speaker":"Galen Low","startTime":2306.212,"endTime":2309.082,"body":"Obviously, that's an extremely"},{"speaker":"Galen Low","startTime":2306.212,"endTime":2309.082,"body":"ridiculous example, but you"},{"speaker":"Galen Low","startTime":2309.082,"endTime":2312.902,"body":"know, there are, like, human"},{"speaker":"Galen Low","startTime":2309.082,"endTime":2312.902,"body":"nuances that we do build into"},{"speaker":"Galen Low","startTime":2312.922,"endTime":2314.312,"body":"our organizational structure."},{"speaker":"Galen Low","startTime":2314.472,"endTime":2317.382,"body":"I wonder if I can spin it and"},{"speaker":"Galen Low","startTime":2314.472,"endTime":2317.382,"body":"to the devil's advocate side"},{"speaker":"Galen Low","startTime":2317.382,"endTime":2319.632,"body":"of things, because, you know,"},{"speaker":"Galen Low","startTime":2317.382,"endTime":2319.632,"body":"we started this conversation"},{"speaker":"Galen Low","startTime":2319.642,"endTime":2323.942,"body":"around cost-cutting, it being,"},{"speaker":"Galen Low","startTime":2319.642,"endTime":2323.942,"body":"like, a very fast way to make"},{"speaker":"Galen Low","startTime":2323.942,"endTime":2327.072,"body":"the books look good, very"},{"speaker":"Galen Low","startTime":2323.942,"endTime":2327.072,"body":"popular in big tech, becoming"},{"speaker":"Galen Low","startTime":2327.072,"endTime":2329.712,"body":"popular in professional"},{"speaker":"Galen Low","startTime":2327.072,"endTime":2329.712,"body":"services to just say, \"Well,"},{"speaker":"Galen Low","startTime":2329.712,"endTime":2332.112,"body":"listen, like we, we don't"},{"speaker":"Galen Low","startTime":2329.712,"endTime":2332.112,"body":"need that many people here."},{"speaker":"Galen Low","startTime":2332.112,"endTime":2333.872,"body":"I'm sure people can"},{"speaker":"Galen Low","startTime":2332.112,"endTime":2333.872,"body":"pick up the slack."},{"speaker":"Galen Low","startTime":2333.872,"endTime":2336.772,"body":"Let's just lay some people off.\""},{"speaker":"Galen Low","startTime":2333.872,"endTime":2336.772,"body":"I'm simplifying, of course."},{"speaker":"Galen Low","startTime":2336.852,"endTime":2338.782,"body":"They are really"},{"speaker":"Galen Low","startTime":2336.852,"endTime":2338.782,"body":"difficult conversations."},{"speaker":"Galen Low","startTime":2338.872,"endTime":2340.142,"body":"And then we've been"},{"speaker":"Galen Low","startTime":2338.872,"endTime":2340.142,"body":"talking about activating"},{"speaker":"Galen Low","startTime":2340.142,"endTime":2340.822,"body":"human potential."},{"speaker":"Galen Low","startTime":2340.832,"endTime":2342.812,"body":"We've been talking about,"},{"speaker":"Galen Low","startTime":2340.832,"endTime":2342.812,"body":"you know, really playing into"},{"speaker":"Galen Low","startTime":2342.812,"endTime":2345.422,"body":"people's strengths and building"},{"speaker":"Galen Low","startTime":2342.812,"endTime":2345.422,"body":"roles around them and doing"},{"speaker":"Galen Low","startTime":2345.422,"endTime":2346.572,"body":"change management with them."},{"speaker":"Galen Low","startTime":2346.632,"endTime":2349.402,"body":"But what are some of the"},{"speaker":"Galen Low","startTime":2346.632,"endTime":2349.402,"body":"drawbacks maybe of taking this"},{"speaker":"Galen Low","startTime":2349.462,"endTime":2351.092,"body":"arguably more human approach?"},{"speaker":"Galen Low","startTime":2351.142,"endTime":2353.012,"body":"You know, if someone is sitting"},{"speaker":"Galen Low","startTime":2351.142,"endTime":2353.012,"body":"on the fence, they're like,"},{"speaker":"Galen Low","startTime":2353.012,"endTime":2355.262,"body":"\"Yeah, I'm really under a lot"},{"speaker":"Galen Low","startTime":2353.012,"endTime":2355.262,"body":"of pressure to just cut my"},{"speaker":"Galen Low","startTime":2355.262,"endTime":2357.182,"body":"team by thirty percent,\" or"},{"speaker":"Galen Low","startTime":2355.262,"endTime":2357.182,"body":"I could do this thing that"},{"speaker":"Galen Low","startTime":2357.182,"endTime":2359.932,"body":"James and Michael are talking"},{"speaker":"Galen Low","startTime":2357.182,"endTime":2359.932,"body":"about, and it all sounds good,"},{"speaker":"Galen Low","startTime":2360.062,"endTime":2362.752,"body":"but what does an organization"},{"speaker":"Galen Low","startTime":2360.062,"endTime":2362.752,"body":"or a team need to be prepared"},{"speaker":"Galen Low","startTime":2362.752,"endTime":2365.82,"body":"to bear in order to see"},{"speaker":"Galen Low","startTime":2362.752,"endTime":2365.82,"body":"the value- from this model."},{"speaker":"Michael Gold","startTime":2365.93,"endTime":2369.456,"body":"It takes"},{"speaker":"Michael Gold","startTime":2365.93,"endTime":2369.456,"body":"time, effort And probably to"},{"speaker":"Michael Gold","startTime":2369.456,"endTime":2371.516,"body":"some extent, well, it does"},{"speaker":"Michael Gold","startTime":2369.456,"endTime":2371.516,"body":"because you whether it's"},{"speaker":"Michael Gold","startTime":2371.556,"endTime":2374.396,"body":"additional money or the,"},{"speaker":"Michael Gold","startTime":2371.556,"endTime":2374.396,"body":"the lack of cutting money."},{"speaker":"Michael Gold","startTime":2374.486,"endTime":2377.606,"body":"So it's money, time, and effort,"},{"speaker":"Michael Gold","startTime":2374.486,"endTime":2377.606,"body":"which no one wants on paper."},{"speaker":"Michael Gold","startTime":2377.606,"endTime":2378.256,"body":"That sounds awful."},{"speaker":"Michael Gold","startTime":2378.736,"endTime":2381.226,"body":"Well, it's gonna take me"},{"speaker":"Michael Gold","startTime":2378.736,"endTime":2381.226,"body":"more time, more effort, and"},{"speaker":"Michael Gold","startTime":2381.226,"endTime":2382.156,"body":"it's gonna cost me money."},{"speaker":"Michael Gold","startTime":2382.386,"endTime":2382.496,"body":"Right."},{"speaker":"Michael Gold","startTime":2382.566,"endTime":2383.886,"body":"But that's only if"},{"speaker":"Michael Gold","startTime":2382.566,"endTime":2383.886,"body":"you're looking at the"},{"speaker":"Michael Gold","startTime":2383.886,"endTime":2384.646,"body":"next three months."},{"speaker":"Michael Gold","startTime":2384.646,"endTime":2387.586,"body":"Like a layoff shows up"},{"speaker":"Michael Gold","startTime":2384.646,"endTime":2387.586,"body":"immediately, whereas the things"},{"speaker":"Michael Gold","startTime":2387.586,"endTime":2390.726,"body":"we're talking about starts to"},{"speaker":"Michael Gold","startTime":2387.586,"endTime":2390.726,"body":"surface in 6 to 12 months, and"},{"speaker":"Michael Gold","startTime":2390.726,"endTime":2393.776,"body":"it's really about that short"},{"speaker":"Michael Gold","startTime":2390.726,"endTime":2393.776,"body":"term versus long term viewpoint."},{"speaker":"Michael Gold","startTime":2393.906,"endTime":2396.476,"body":"And so there will be scenarios"},{"speaker":"Michael Gold","startTime":2393.906,"endTime":2396.476,"body":"in where people just need to"},{"speaker":"Michael Gold","startTime":2396.476,"endTime":2398.346,"body":"make decisions because, I don't"},{"speaker":"Michael Gold","startTime":2396.476,"endTime":2398.346,"body":"know, they might be cutting"},{"speaker":"Michael Gold","startTime":2398.346,"endTime":2400.286,"body":"their bottom line in order"},{"speaker":"Michael Gold","startTime":2398.346,"endTime":2400.286,"body":"to make it to the next month."},{"speaker":"Michael Gold","startTime":2400.496,"endTime":2400.786,"body":"You know?"},{"speaker":"Michael Gold","startTime":2400.786,"endTime":2403.546,"body":"They have to be aware that there"},{"speaker":"Michael Gold","startTime":2400.786,"endTime":2403.546,"body":"are agencies who literally,"},{"speaker":"Michael Gold","startTime":2403.686,"endTime":2406.566,"body":"this sounds good on paper, we do"},{"speaker":"Michael Gold","startTime":2403.686,"endTime":2406.566,"body":"not have the money to do that,"},{"speaker":"Michael Gold","startTime":2406.706,"endTime":2407.536,"body":"so we're gonna muddle through."},{"speaker":"Michael Gold","startTime":2407.826,"endTime":2409.686,"body":"But there are bigger"},{"speaker":"Michael Gold","startTime":2407.826,"endTime":2409.686,"body":"organizations that definitely"},{"speaker":"Michael Gold","startTime":2409.686,"endTime":2412.236,"body":"can muddle through, like"},{"speaker":"Michael Gold","startTime":2409.686,"endTime":2412.236,"body":"without firing people and"},{"speaker":"Michael Gold","startTime":2412.236,"endTime":2414.766,"body":"could invest in their people,"},{"speaker":"Michael Gold","startTime":2412.236,"endTime":2414.766,"body":"and they have two very clear"},{"speaker":"Michael Gold","startTime":2414.766,"endTime":2416.396,"body":"choices, and they're making one."},{"speaker":"Michael Gold","startTime":2416.396,"endTime":2417.056,"body":"It's cutting people."},{"speaker":"Michael Gold","startTime":2417.376,"endTime":2421.326,"body":"So I think it is just this time"},{"speaker":"Michael Gold","startTime":2417.376,"endTime":2421.326,"body":"and money and effort ultimately."},{"speaker":"Michael Gold","startTime":2421.446,"endTime":2422.356,"body":"It is that effort."},{"speaker":"Michael Gold","startTime":2422.406,"endTime":2423.796,"body":"Someone needs to manage it."},{"speaker":"Michael Gold","startTime":2423.856,"endTime":2426.396,"body":"We spoke about it numerous"},{"speaker":"Michael Gold","startTime":2423.856,"endTime":2426.396,"body":"times, but it is all three"},{"speaker":"Michael Gold","startTime":2426.396,"endTime":2430.066,"body":"of those things, and a lot"},{"speaker":"Michael Gold","startTime":2426.396,"endTime":2430.066,"body":"of companies throw the time"},{"speaker":"Michael Gold","startTime":2430.086,"endTime":2432.076,"body":"and the money at it, but"},{"speaker":"Michael Gold","startTime":2430.086,"endTime":2432.076,"body":"not the effort or something."},{"speaker":"Michael Gold","startTime":2432.216,"endTime":2434.916,"body":"And so they've said,"},{"speaker":"Michael Gold","startTime":2432.216,"endTime":2434.916,"body":"\"Okay, six months, and"},{"speaker":"Michael Gold","startTime":2434.916,"endTime":2435.756,"body":"here are all the tools.\""},{"speaker":"Michael Gold","startTime":2436.056,"endTime":2437.886,"body":"And then it doesn't work, and"},{"speaker":"Michael Gold","startTime":2436.056,"endTime":2437.886,"body":"then they go, \"Right, let's fire"},{"speaker":"Michael Gold","startTime":2437.896,"endTime":2441.626,"body":"everyone.\" And it's just no, you"},{"speaker":"Michael Gold","startTime":2437.896,"endTime":2441.626,"body":"need to do all three together,"},{"speaker":"Michael Gold","startTime":2441.716,"endTime":2443.276,"body":"or don't bother to an extent."},{"speaker":"Michael Gold","startTime":2443.386,"endTime":2446.226,"body":"And there are different versions"},{"speaker":"Michael Gold","startTime":2443.386,"endTime":2446.226,"body":"of money, effort, and time."},{"speaker":"Michael Gold","startTime":2446.376,"endTime":2448.496,"body":"You know, there are quick wins"},{"speaker":"Michael Gold","startTime":2446.376,"endTime":2448.496,"body":"that you can get in a month."},{"speaker":"Michael Gold","startTime":2448.506,"endTime":2450.106,"body":"There are longer"},{"speaker":"Michael Gold","startTime":2448.506,"endTime":2450.106,"body":"term transitions."},{"speaker":"Michael Gold","startTime":2450.106,"endTime":2452.616,"body":"There are expensive"},{"speaker":"Michael Gold","startTime":2450.106,"endTime":2452.616,"body":"tools and systems versus,"},{"speaker":"Michael Gold","startTime":2452.646,"endTime":2454.826,"body":"you know, coaching and"},{"speaker":"Michael Gold","startTime":2452.646,"endTime":2454.826,"body":"whatever it might be."},{"speaker":"Michael Gold","startTime":2454.936,"endTime":2457.326,"body":"So there are different levers"},{"speaker":"Michael Gold","startTime":2454.936,"endTime":2457.326,"body":"to pull on all three of those,"},{"speaker":"Michael Gold","startTime":2457.376,"endTime":2460.28,"body":"but it does kinda require all"},{"speaker":"Michael Gold","startTime":2457.376,"endTime":2460.28,"body":"three of those and a commitment"},{"speaker":"Michael Gold","startTime":2460.28,"endTime":2461.036,"body":"and effort to do that."},{"speaker":"James Leigh","startTime":2461.456,"endTime":2462.946,"body":"Yeah, just to"},{"speaker":"James Leigh","startTime":2461.456,"endTime":2462.946,"body":"double down on that, you know,"},{"speaker":"James Leigh","startTime":2462.956,"endTime":2465.416,"body":"if you're not gonna do it,"},{"speaker":"James Leigh","startTime":2462.956,"endTime":2465.416,"body":"quote-unquote, properly, you"},{"speaker":"James Leigh","startTime":2465.416,"endTime":2467.76,"body":"may as well just fire 30% of"},{"speaker":"James Leigh","startTime":2465.416,"endTime":2467.76,"body":"your workforce because that's"},{"speaker":"James Leigh","startTime":2467.76,"endTime":2468.606,"body":"where you're gonna end up."},{"speaker":"James Leigh","startTime":2468.706,"endTime":2470.826,"body":"If you're not gonna go"},{"speaker":"James Leigh","startTime":2468.706,"endTime":2470.826,"body":"through the process, and"},{"speaker":"James Leigh","startTime":2470.836,"endTime":2471.566,"body":"it's not for everyone."},{"speaker":"James Leigh","startTime":2471.706,"endTime":2473.066,"body":"You know, there are"},{"speaker":"James Leigh","startTime":2471.706,"endTime":2473.066,"body":"mitigating factors."},{"speaker":"James Leigh","startTime":2473.066,"endTime":2474.696,"body":"You know, we're talking very"},{"speaker":"James Leigh","startTime":2473.066,"endTime":2474.696,"body":"theoretically here today."},{"speaker":"James Leigh","startTime":2474.856,"endTime":2477.246,"body":"We totally respect that people"},{"speaker":"James Leigh","startTime":2474.856,"endTime":2477.246,"body":"have to make difficult decisions"},{"speaker":"James Leigh","startTime":2477.266,"endTime":2478.836,"body":"and, you know, w- we are, we're"},{"speaker":"James Leigh","startTime":2477.266,"endTime":2478.836,"body":"not talking about anyone's"},{"speaker":"James Leigh","startTime":2478.836,"endTime":2480.386,"body":"specific circumstances here."},{"speaker":"James Leigh","startTime":2480.516,"endTime":2482.376,"body":"But if you're not gonna go"},{"speaker":"James Leigh","startTime":2480.516,"endTime":2482.376,"body":"through the steps and, and"},{"speaker":"James Leigh","startTime":2482.386,"endTime":2486.136,"body":"have that self-reflection,"},{"speaker":"James Leigh","startTime":2482.386,"endTime":2486.136,"body":"iteration, and engagement and"},{"speaker":"James Leigh","startTime":2486.136,"endTime":2489.456,"body":"activation, you may as well"},{"speaker":"James Leigh","startTime":2486.136,"endTime":2489.456,"body":"just go and do the plug pull."},{"speaker":"James Leigh","startTime":2489.576,"endTime":2490.966,"body":"Because if that's where"},{"speaker":"James Leigh","startTime":2489.576,"endTime":2490.966,"body":"you're gonna end up in six"},{"speaker":"James Leigh","startTime":2490.966,"endTime":2493.146,"body":"months, it's quicker and"},{"speaker":"James Leigh","startTime":2490.966,"endTime":2493.146,"body":"cheaper to do it that way."},{"speaker":"James Leigh","startTime":2493.146,"endTime":2494.496,"body":"Now, I would not"},{"speaker":"James Leigh","startTime":2493.146,"endTime":2494.496,"body":"advocate for doing that."},{"speaker":"James Leigh","startTime":2494.496,"endTime":2498.126,"body":"I think, you know, there is"},{"speaker":"James Leigh","startTime":2494.496,"endTime":2498.126,"body":"real truthful margin in every"},{"speaker":"James Leigh","startTime":2498.126,"endTime":2500.446,"body":"sense of that word in doing"},{"speaker":"James Leigh","startTime":2498.126,"endTime":2500.446,"body":"it the slightly longer term."},{"speaker":"James Leigh","startTime":2500.986,"endTime":2501.836,"body":"And take a view, right?"},{"speaker":"James Leigh","startTime":2501.916,"endTime":2506.336,"body":"If you are out on your numbers"},{"speaker":"James Leigh","startTime":2501.916,"endTime":2506.336,"body":"by 30%, you can either cut"},{"speaker":"James Leigh","startTime":2506.336,"endTime":2508.506,"body":"down 30% or grow up 30%, right?"},{"speaker":"James Leigh","startTime":2508.616,"endTime":2509.866,"body":"If you're looking"},{"speaker":"James Leigh","startTime":2508.616,"endTime":2509.866,"body":"at that one there."},{"speaker":"James Leigh","startTime":2509.866,"endTime":2513.106,"body":"There's so many unseen"},{"speaker":"James Leigh","startTime":2509.866,"endTime":2513.106,"body":"detriments and so many"},{"speaker":"James Leigh","startTime":2513.106,"endTime":2516.526,"body":"unseen benefits to"},{"speaker":"James Leigh","startTime":2513.106,"endTime":2516.526,"body":"picking the wrong paths."},{"speaker":"James Leigh","startTime":2516.666,"endTime":2518.626,"body":"So if you cut your team,"},{"speaker":"James Leigh","startTime":2516.666,"endTime":2518.626,"body":"okay, well, you've just"},{"speaker":"James Leigh","startTime":2518.626,"endTime":2520.796,"body":"put the same amount of"},{"speaker":"James Leigh","startTime":2518.626,"endTime":2520.796,"body":"work onto fewer people."},{"speaker":"James Leigh","startTime":2520.826,"endTime":2522.236,"body":"Those people are"},{"speaker":"James Leigh","startTime":2520.826,"endTime":2522.236,"body":"more likely to leave."},{"speaker":"James Leigh","startTime":2522.276,"endTime":2524.676,"body":"They are more likely to feel"},{"speaker":"James Leigh","startTime":2522.276,"endTime":2524.676,"body":"a lack of job satisfaction."},{"speaker":"James Leigh","startTime":2524.676,"endTime":2526.976,"body":"They are gonna be likely to burn"},{"speaker":"James Leigh","startTime":2524.676,"endTime":2526.976,"body":"out and, you know, that's a,"},{"speaker":"James Leigh","startTime":2527.026,"endTime":2529.336,"body":"a very real thing that I'm so"},{"speaker":"James Leigh","startTime":2527.026,"endTime":2529.336,"body":"pleased we can all talk about"},{"speaker":"James Leigh","startTime":2529.336,"endTime":2531.816,"body":"as a real thing, especially"},{"speaker":"James Leigh","startTime":2529.336,"endTime":2531.816,"body":"in these shifting and changing"},{"speaker":"James Leigh","startTime":2531.866,"endTime":2533.366,"body":"expectations of the workspace."},{"speaker":"James Leigh","startTime":2533.486,"endTime":2535.926,"body":"But you also have people,"},{"speaker":"James Leigh","startTime":2533.486,"endTime":2535.926,"body":"and there are many stats that"},{"speaker":"James Leigh","startTime":2535.946,"endTime":2538.456,"body":"back this up, that people"},{"speaker":"James Leigh","startTime":2535.946,"endTime":2538.456,"body":"who aren't laid off are more"},{"speaker":"James Leigh","startTime":2538.456,"endTime":2540.316,"body":"likely to quit within the"},{"speaker":"James Leigh","startTime":2538.456,"endTime":2540.316,"body":"year of their colleagues"},{"speaker":"James 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Leigh","startTime":2547.984,"endTime":2550.804,"body":"unthinkingly cut your team,"},{"speaker":"James Leigh","startTime":2550.844,"endTime":2552.764,"body":"and then you're not gonna do"},{"speaker":"James Leigh","startTime":2550.844,"endTime":2552.764,"body":"an equity of access, you do a"},{"speaker":"James Leigh","startTime":2552.764,"endTime":2555.044,"body":"quality of access, you have to"},{"speaker":"James Leigh","startTime":2552.764,"endTime":2555.044,"body":"buy loads of expensive tools"},{"speaker":"James Leigh","startTime":2555.054,"endTime":2556.844,"body":"to try and lift those people"},{"speaker":"James Leigh","startTime":2555.054,"endTime":2556.844,"body":"up 'cause you're not thinking"},{"speaker":"James Leigh","startTime":2556.964,"endTime":2558.404,"body":"it through, that's expensive."},{"speaker":"James Leigh","startTime":2558.464,"endTime":2560.324,"body":"And those tools are only gonna"},{"speaker":"James Leigh","startTime":2558.464,"endTime":2560.324,"body":"get more and more expensive."},{"speaker":"James Leigh","startTime":2560.384,"endTime":2563.564,"body":"The cost of having pro licenses"},{"speaker":"James Leigh","startTime":2560.384,"endTime":2563.564,"body":"on some of those LLMs is gonna"},{"speaker":"James Leigh","startTime":2563.564,"endTime":2564.804,"body":"creep up in the next year."},{"speaker":"James Leigh","startTime":2564.974,"endTime":2566.264,"body":"They've all said it, you"},{"speaker":"James Leigh","startTime":2564.974,"endTime":2566.264,"body":"know, they, they, they're"},{"speaker":"James Leigh","startTime":2566.284,"endTime":2567.334,"body":"not hiding it anymore."},{"speaker":"James Leigh","startTime":2567.374,"endTime":2569.024,"body":"Whereas you take the other"},{"speaker":"James Leigh","startTime":2567.374,"endTime":2569.024,"body":"approach, you take the"},{"speaker":"James Leigh","startTime":2569.024,"endTime":2571.654,"body":"time, you take the effort,"},{"speaker":"James Leigh","startTime":2569.024,"endTime":2571.654,"body":"you create a real structure"},{"speaker":"James Leigh","startTime":2571.684,"endTime":2573.654,"body":"for you to get up 30%."},{"speaker":"James Leigh","startTime":2573.794,"endTime":2575.384,"body":"Well, you've gone on a journey"},{"speaker":"James Leigh","startTime":2573.794,"endTime":2575.384,"body":"with those people, you've got"},{"speaker":"James Leigh","startTime":2575.384,"endTime":2577.854,"body":"some shared history, you've got"},{"speaker":"James Leigh","startTime":2575.384,"endTime":2577.854,"body":"all these consenting moments"},{"speaker":"James Leigh","startTime":2577.854,"endTime":2579.804,"body":"where they've been able to"},{"speaker":"James Leigh","startTime":2577.854,"endTime":2579.804,"body":"input and you've rethought"},{"speaker":"James Leigh","startTime":2579.804,"endTime":2581.044,"body":"what it is to have a workplace."},{"speaker":"James Leigh","startTime":2581.174,"endTime":2583.674,"body":"I guarantee that's a happier"},{"speaker":"James Leigh","startTime":2581.174,"endTime":2583.674,"body":"workplace where people are"},{"speaker":"James Leigh","startTime":2583.674,"endTime":2586.424,"body":"more engaged, and we can"},{"speaker":"James Leigh","startTime":2583.674,"endTime":2586.424,"body":"come back to it, activated."},{"speaker":"Galen Low","startTime":2586.504,"endTime":2586.824,"body":"Boom."},{"speaker":"Galen Low","startTime":2586.914,"endTime":2587.464,"body":"I love that."},{"speaker":"Galen Low","startTime":2587.554,"endTime":2588.634,"body":"You made me think about it."},{"speaker":"Galen Low","startTime":2588.674,"endTime":2590.174,"body":"You know, you had me"},{"speaker":"Galen Low","startTime":2588.674,"endTime":2590.174,"body":"thinking about this idea that"},{"speaker":"Galen Low","startTime":2590.174,"endTime":2591.764,"body":"these are hard decisions."},{"speaker":"Galen Low","startTime":2591.814,"endTime":2594.054,"body":"They require certain information"},{"speaker":"Galen Low","startTime":2591.814,"endTime":2594.054,"body":"that is usually, you know,"},{"speaker":"Galen Low","startTime":2594.054,"endTime":2596.204,"body":"at the executive table, you"},{"speaker":"Galen Low","startTime":2594.054,"endTime":2596.204,"body":"know, with the founders, with"},{"speaker":"Galen Low","startTime":2596.204,"endTime":2597.504,"body":"the owners, with the boards."},{"speaker":"Galen Low","startTime":2597.594,"endTime":2599.744,"body":"But for the folks listening"},{"speaker":"Galen Low","startTime":2597.594,"endTime":2599.744,"body":"who are, you know,"},{"speaker":"Galen Low","startTime":2599.774,"endTime":2600.414,"body":"in the middle, right?"},{"speaker":"Galen Low","startTime":2600.414,"endTime":2602.474,"body":"They're senior leaders, they're"},{"speaker":"Galen Low","startTime":2600.414,"endTime":2602.474,"body":"director levels, they're, you"},{"speaker":"Galen Low","startTime":2602.474,"endTime":2604.724,"body":"know, at the VP level, they"},{"speaker":"Galen Low","startTime":2602.474,"endTime":2604.724,"body":"might not be in the room for"},{"speaker":"Galen Low","startTime":2604.724,"endTime":2605.924,"body":"some of these discussions."},{"speaker":"Galen Low","startTime":2606.034,"endTime":2608.224,"body":"They might not have access"},{"speaker":"Galen Low","startTime":2606.034,"endTime":2608.224,"body":"to all the information."},{"speaker":"Galen Low","startTime":2608.344,"endTime":2609.994,"body":"Throughout this whole"},{"speaker":"Galen Low","startTime":2608.344,"endTime":2609.994,"body":"conversation, you've given"},{"speaker":"Galen Low","startTime":2609.994,"endTime":2612.504,"body":"lots of reasons and rationales,"},{"speaker":"Galen Low","startTime":2609.994,"endTime":2612.504,"body":"like, how to make this case."},{"speaker":"Galen Low","startTime":2612.504,"endTime":2615.464,"body":"But I wonder if we could land"},{"speaker":"Galen Low","startTime":2612.504,"endTime":2615.464,"body":"out with a crisp elevator pitch"},{"speaker":"Galen Low","startTime":2615.464,"endTime":2618.814,"body":"style thing for department"},{"speaker":"Galen Low","startTime":2615.464,"endTime":2618.814,"body":"heads and senior managers who"},{"speaker":"Galen Low","startTime":2618.814,"endTime":2622.144,"body":"are trying to make the case"},{"speaker":"Galen Low","startTime":2618.814,"endTime":2622.144,"body":"to their higher-ups that there"},{"speaker":"Galen Low","startTime":2622.144,"endTime":2625.954,"body":"is value in augmenting and"},{"speaker":"Galen Low","startTime":2622.144,"endTime":2625.954,"body":"activating their team of humans"},{"speaker":"Galen Low","startTime":2626.044,"endTime":2627.364,"body":"instead of laying them off."},{"speaker":"Galen Low","startTime":2627.544,"endTime":2629.914,"body":"How do we package that sort"},{"speaker":"Galen Low","startTime":2627.544,"endTime":2629.914,"body":"of vanishing point where"},{"speaker":"Galen Low","startTime":2629.914,"endTime":2631.994,"body":"there's diminishing returns"},{"speaker":"Galen Low","startTime":2629.914,"endTime":2631.994,"body":"on the layoffs, the cost of"},{"speaker":"Galen Low","startTime":2631.994,"endTime":2633.874,"body":"hiring, the cost of tooling?"},{"speaker":"Galen Low","startTime":2633.994,"endTime":2635.724,"body":"You know, what's the"},{"speaker":"Galen Low","startTime":2633.994,"endTime":2635.724,"body":"argument they can make to"},{"speaker":"Galen Low","startTime":2635.724,"endTime":2638.034,"body":"their higher-ups to be like,"},{"speaker":"Galen Low","startTime":2635.724,"endTime":2638.034,"body":"\"Listen, I wanna try this\"?"},{"speaker":"Michael Gold","startTime":2638.284,"endTime":2640.214,"body":"I think ultimately"},{"speaker":"Michael Gold","startTime":2638.284,"endTime":2640.214,"body":"it's not like an elevator pitch"},{"speaker":"Michael Gold","startTime":2640.214,"endTime":2643.444,"body":"and it's not a simple reply,"},{"speaker":"Michael Gold","startTime":2640.214,"endTime":2643.444,"body":"but it's, you know, those people"},{"speaker":"Michael Gold","startTime":2643.554,"endTime":2644.734,"body":"understand return on investment."},{"speaker":"Michael Gold","startTime":2644.814,"endTime":2647.584,"body":"And so to an extent, pitch"},{"speaker":"Michael Gold","startTime":2644.814,"endTime":2647.584,"body":"deck or, or something."},{"speaker":"Michael Gold","startTime":2648.064,"endTime":2648.364,"body":"Right."},{"speaker":"Michael Gold","startTime":2648.364,"endTime":2650.224,"body":"You know, it's return on"},{"speaker":"Michael Gold","startTime":2648.364,"endTime":2650.224,"body":"investment, and so I think"},{"speaker":"Michael Gold","startTime":2650.224,"endTime":2652.374,"body":"it's about you have to"},{"speaker":"Michael Gold","startTime":2650.224,"endTime":2652.374,"body":"legitimately make a business"},{"speaker":"Michael Gold","startTime":2652.374,"endTime":2653.434,"body":"case, which I think is fine."},{"speaker":"Michael Gold","startTime":2653.444,"endTime":2657.354,"body":"That's how business should"},{"speaker":"Michael Gold","startTime":2653.444,"endTime":2657.354,"body":"work, and even 30% a lot of"},{"speaker":"Michael Gold","startTime":2657.564,"endTime":2660.784,"body":"staff to cut all at once to"},{"speaker":"Michael Gold","startTime":2657.564,"endTime":2660.784,"body":"suddenly rely on this thing"},{"speaker":"Michael Gold","startTime":2660.794,"endTime":2663.244,"body":"that hasn't really been"},{"speaker":"Michael Gold","startTime":2660.794,"endTime":2663.244,"body":"tested as a true replacement."},{"speaker":"Michael Gold","startTime":2663.364,"endTime":2667.144,"body":"So I guess my argument would be,"},{"speaker":"Michael Gold","startTime":2663.364,"endTime":2667.144,"body":"don't make any huge decisions."},{"speaker":"Michael Gold","startTime":2667.204,"endTime":2669.874,"body":"Again, I don't own these"},{"speaker":"Michael Gold","startTime":2667.204,"endTime":2669.874,"body":"massive companies where they,"},{"speaker":"Michael Gold","startTime":2669.904,"endTime":2672.314,"body":"they suddenly lay off 10,000"},{"speaker":"Michael Gold","startTime":2669.904,"endTime":2672.314,"body":"people, but I do question"},{"speaker":"Michael Gold","startTime":2672.324,"endTime":2674.434,"body":"that how do you get into a"},{"speaker":"Michael Gold","startTime":2672.324,"endTime":2674.434,"body":"position where you're looking"},{"speaker":"Michael Gold","startTime":2674.434,"endTime":2678.254,"body":"at your quarters and suddenly"},{"speaker":"Michael Gold","startTime":2674.434,"endTime":2678.254,"body":"you're in a position that"},{"speaker":"Michael Gold","startTime":2678.254,"endTime":2678.894,"body":"10,000 people need to be fired?"},{"speaker":"Galen Low","startTime":2678.944,"endTime":2679.194,"body":"Right."},{"speaker":"Michael Gold","startTime":2679.224,"endTime":2680.864,"body":"And then maybe"},{"speaker":"Michael Gold","startTime":2679.224,"endTime":2680.864,"body":"some economist somewhere will"},{"speaker":"Michael Gold","startTime":2680.864,"endTime":2683.434,"body":"tell me how stupid I am, and"},{"speaker":"Michael Gold","startTime":2680.864,"endTime":2683.434,"body":"then it makes perfect sense."},{"speaker":"Michael Gold","startTime":2683.614,"endTime":2685.914,"body":"But I just don't understand how"},{"speaker":"Michael Gold","startTime":2683.614,"endTime":2685.914,"body":"you end up in that position, and"},{"speaker":"Michael Gold","startTime":2685.914,"endTime":2688.934,"body":"so I would argue that six months"},{"speaker":"Michael Gold","startTime":2685.914,"endTime":2688.934,"body":"before that happened, someone"},{"speaker":"Michael Gold","startTime":2688.934,"endTime":2691.634,"body":"should have been saying, \"Should"},{"speaker":"Michael Gold","startTime":2688.934,"endTime":2691.634,"body":"we run a bit of a trial here?"},{"speaker":"Michael Gold","startTime":2691.834,"endTime":2693.524,"body":"What does activating"},{"speaker":"Michael Gold","startTime":2691.834,"endTime":2693.524,"body":"it looks like?"},{"speaker":"Michael Gold","startTime":2693.524,"endTime":2694.994,"body":"Give us a little bit"},{"speaker":"Michael Gold","startTime":2693.524,"endTime":2694.994,"body":"of budget on this."},{"speaker":"Michael Gold","startTime":2694.994,"endTime":2697.384,"body":"You can fire 10% of the staff"},{"speaker":"Michael Gold","startTime":2694.994,"endTime":2697.384,"body":"for now, but let me give the"},{"speaker":"Michael Gold","startTime":2697.384,"endTime":2701.564,"body":"other 10% a trial to see if we"},{"speaker":"Michael Gold","startTime":2697.384,"endTime":2701.564,"body":"can do this, and you have 10% to"},{"speaker":"Michael Gold","startTime":2701.564,"endTime":2703.334,"body":"see if the LLMs do replace them."},{"speaker":"Michael Gold","startTime":2703.484,"endTime":2705.224,"body":"Let's not make any drastic"},{"speaker":"Michael Gold","startTime":2703.484,"endTime":2705.224,"body":"decisions, and let's just"},{"speaker":"Michael Gold","startTime":2705.234,"endTime":2708.094,"body":"monitor it and see.\" But it"},{"speaker":"Michael Gold","startTime":2705.234,"endTime":2708.094,"body":"does always feel quite drastic,"},{"speaker":"Michael Gold","startTime":2708.104,"endTime":2710.524,"body":"like people are looking for"},{"speaker":"Michael Gold","startTime":2708.104,"endTime":2710.524,"body":"the quickest fix, which is if I"},{"speaker":"Michael Gold","startTime":2710.524,"endTime":2712.184,"body":"fire them, we've got more money."},{"speaker":"Michael Gold","startTime":2712.434,"endTime":2714.324,"body":"And it's like, \"Oh, how do you"},{"speaker":"Michael Gold","startTime":2712.434,"endTime":2714.324,"body":"continue to make money?\" No, no,"},{"speaker":"Michael Gold","startTime":2714.324,"endTime":2717.696,"body":"no, that's- We're not talking,"},{"speaker":"Michael Gold","startTime":2714.324,"endTime":2717.696,"body":"we're not talking about that."},{"speaker":"Michael Gold","startTime":2717.696,"endTime":2719.706,"body":"I, I need to show that"},{"speaker":"Michael Gold","startTime":2717.696,"endTime":2719.706,"body":"we made money today."},{"speaker":"Michael Gold","startTime":2719.906,"endTime":2720.656,"body":"How do I do that?"},{"speaker":"Michael Gold","startTime":2720.726,"endTime":2722.846,"body":"And then, yeah, in that"},{"speaker":"Michael Gold","startTime":2720.726,"endTime":2722.846,"body":"instance, it's firing"},{"speaker":"Michael Gold","startTime":2722.846,"endTime":2724.956,"body":"people, but that seems"},{"speaker":"Michael Gold","startTime":2722.846,"endTime":2724.956,"body":"like really bad planning."},{"speaker":"Michael Gold","startTime":2725.086,"endTime":2727.193,"body":"That they got to the"},{"speaker":"Michael Gold","startTime":2725.086,"endTime":2727.193,"body":"sudden point that 10,000"},{"speaker":"Michael Gold","startTime":2727.193,"endTime":2728.476,"body":"people needed to be fired."},{"speaker":"Michael Gold","startTime":2728.546,"endTime":2731.186,"body":"And then it is bad planning"},{"speaker":"Michael Gold","startTime":2728.546,"endTime":2731.186,"body":"'cause a lot of those times"},{"speaker":"Michael Gold","startTime":2731.276,"endTime":2733.516,"body":"we've seen them fire 10,000"},{"speaker":"Michael Gold","startTime":2731.276,"endTime":2733.516,"body":"people, and six months"},{"speaker":"Michael Gold","startTime":2733.516,"endTime":2734.966,"body":"later rehire 4,000 of them."},{"speaker":"Michael Gold","startTime":2734.966,"endTime":2735.156,"body":"Right."},{"speaker":"Michael Gold","startTime":2735.266,"endTime":2736.526,"body":"And those are huge numbers."},{"speaker":"Michael Gold","startTime":2736.586,"endTime":2738.606,"body":"And I, again, I don't go in"},{"speaker":"Michael Gold","startTime":2736.586,"endTime":2738.606,"body":"those companies, I don't know"},{"speaker":"Michael Gold","startTime":2738.626,"endTime":2741.236,"body":"how they work on the intricacies"},{"speaker":"Michael Gold","startTime":2738.626,"endTime":2741.236,"body":"of them, but I cannot fathom"},{"speaker":"Michael Gold","startTime":2741.236,"endTime":2743.746,"body":"the idea of we thought it was"},{"speaker":"Michael Gold","startTime":2741.236,"endTime":2743.746,"body":"a good idea to fire 10,000,"},{"speaker":"Michael Gold","startTime":2743.746,"endTime":2747.166,"body":"and we were off by 40% on that"},{"speaker":"Michael Gold","startTime":2743.746,"endTime":2747.166,"body":"metric- Right and probably more."},{"speaker":"Michael Gold","startTime":2747.396,"endTime":2748.046,"body":"It's insane."},{"speaker":"James Leigh","startTime":2748.256,"endTime":2748.546,"body":"Yeah."},{"speaker":"James Leigh","startTime":2748.546,"endTime":2750.426,"body":"Look just to build on what,"},{"speaker":"James Leigh","startTime":2748.546,"endTime":2750.426,"body":"what you're saying there,"},{"speaker":"James Leigh","startTime":2750.426,"endTime":2751.586,"body":"Michael, totally agreed."},{"speaker":"James Leigh","startTime":2751.796,"endTime":2754.486,"body":"It's about, you know, working"},{"speaker":"James Leigh","startTime":2751.796,"endTime":2754.486,"body":"with consideration and"},{"speaker":"James Leigh","startTime":2754.626,"endTime":2756.266,"body":"thought and intentionality."},{"speaker":"James Leigh","startTime":2756.336,"endTime":2759.006,"body":"And a really easy way of"},{"speaker":"James Leigh","startTime":2756.336,"endTime":2759.006,"body":"doing that is, I was saying"},{"speaker":"James Leigh","startTime":2759.026,"endTime":2760.086,"body":"earlier, do a discovery."},{"speaker":"James Leigh","startTime":2760.256,"endTime":2761.776,"body":"Get some real information."},{"speaker":"James Leigh","startTime":2761.816,"endTime":2763.696,"body":"You know, we've been talking"},{"speaker":"James Leigh","startTime":2761.816,"endTime":2763.696,"body":"very theoretically here today."},{"speaker":"James Leigh","startTime":2763.766,"endTime":2765.886,"body":"You're talking about a specific"},{"speaker":"James Leigh","startTime":2763.766,"endTime":2765.886,"body":"instance with real projects,"},{"speaker":"James Leigh","startTime":2765.886,"endTime":2767.446,"body":"real people, real impact."},{"speaker":"James Leigh","startTime":2767.636,"endTime":2769.906,"body":"Okay, run a discovery, even"},{"speaker":"James Leigh","startTime":2767.636,"endTime":2769.906,"body":"if it's an internal one."},{"speaker":"James Leigh","startTime":2769.986,"endTime":2773.136,"body":"Model those numbers, but"},{"speaker":"James Leigh","startTime":2769.986,"endTime":2773.136,"body":"real numbers, real data."},{"speaker":"James Leigh","startTime":2773.196,"endTime":2774.336,"body":"What does good look like?"},{"speaker":"James Leigh","startTime":2774.356,"endTime":2775.866,"body":"How do we take this forward?"},{"speaker":"James Leigh","startTime":2775.976,"endTime":2777.286,"body":"Because if you try… You"},{"speaker":"James Leigh","startTime":2775.976,"endTime":2777.286,"body":"go to your boss and you say,"},{"speaker":"James Leigh","startTime":2777.286,"endTime":2778.246,"body":"\"Look, I've got this whole way."},{"speaker":"James Leigh","startTime":2778.256,"endTime":2780.826,"body":"I wanna rethink job titles"},{"speaker":"James Leigh","startTime":2778.256,"endTime":2780.826,"body":"and explode the whole thing.\""},{"speaker":"James Leigh","startTime":2780.826,"endTime":2782.656,"body":"They'll be like, \"What are you"},{"speaker":"James Leigh","startTime":2780.826,"endTime":2782.656,"body":"talking about?\" That's great,"},{"speaker":"James Leigh","startTime":2782.686,"endTime":2784.446,"body":"but like that's, that's for"},{"speaker":"James Leigh","startTime":2782.686,"endTime":2784.446,"body":"talking about on podcasts."},{"speaker":"James Leigh","startTime":2784.506,"endTime":2786.636,"body":"We've gotta make money"},{"speaker":"James Leigh","startTime":2784.506,"endTime":2786.636,"body":"right here, right now."},{"speaker":"James Leigh","startTime":2786.676,"endTime":2787.096,"body":"Okay."},{"speaker":"James Leigh","startTime":2787.156,"endTime":2789.856,"body":"Well, get those numbers,"},{"speaker":"James Leigh","startTime":2787.156,"endTime":2789.856,"body":"work with those individuals."},{"speaker":"James Leigh","startTime":2789.866,"endTime":2791.496,"body":"Be an advocate"},{"speaker":"James Leigh","startTime":2789.866,"endTime":2791.496,"body":"for your own idea."},{"speaker":"James Leigh","startTime":2791.626,"endTime":2793.816,"body":"Be open to the idea that"},{"speaker":"James Leigh","startTime":2791.626,"endTime":2793.816,"body":"your idea is gonna need to"},{"speaker":"James Leigh","startTime":2793.826,"endTime":2796.686,"body":"iterate itself, and I think"},{"speaker":"James Leigh","startTime":2793.826,"endTime":2796.686,"body":"that's what, what I'd advise"},{"speaker":"James Leigh","startTime":2796.686,"endTime":2799.246,"body":"is base it in reality 'cause"},{"speaker":"James Leigh","startTime":2796.686,"endTime":2799.246,"body":"people like hard numbers."},{"speaker":"James Leigh","startTime":2799.266,"endTime":2801.596,"body":"It might not be cool, it"},{"speaker":"James Leigh","startTime":2799.266,"endTime":2801.596,"body":"might be deeply unfashionable"},{"speaker":"James Leigh","startTime":2801.666,"endTime":2803.996,"body":"to, you know, get the"},{"speaker":"James Leigh","startTime":2801.666,"endTime":2803.996,"body":"spreadsheets out, but it gets"},{"speaker":"James Leigh","startTime":2803.996,"endTime":2806.046,"body":"the traction that you need"},{"speaker":"James Leigh","startTime":2803.996,"endTime":2806.046,"body":"to start implementing change."},{"speaker":"Galen Low","startTime":2806.186,"endTime":2806.656,"body":"I love that."},{"speaker":"Galen Low","startTime":2806.716,"endTime":2808.446,"body":"It's a good point that you know,"},{"speaker":"Galen Low","startTime":2806.716,"endTime":2808.446,"body":"we're talking about a sort of"},{"speaker":"Galen Low","startTime":2808.496,"endTime":2811.126,"body":"reactionary decision-making"},{"speaker":"Galen Low","startTime":2808.496,"endTime":2811.126,"body":"after having run out of runway."},{"speaker":"Galen Low","startTime":2811.126,"endTime":2813.086,"body":"If you've got any kind of"},{"speaker":"Galen Low","startTime":2811.126,"endTime":2813.086,"body":"runway at all, and if you're"},{"speaker":"Galen Low","startTime":2813.086,"endTime":2815.916,"body":"a business that, you know, has"},{"speaker":"Galen Low","startTime":2813.086,"endTime":2815.916,"body":"a bit of oxygen in the tank,"},{"speaker":"Galen Low","startTime":2815.986,"endTime":2818.636,"body":"use it to do that discovery,"},{"speaker":"Galen Low","startTime":2815.986,"endTime":2818.636,"body":"to do the analysis, because"},{"speaker":"Galen Low","startTime":2818.636,"endTime":2820.956,"body":"there's a lot of hidden costs"},{"speaker":"Galen Low","startTime":2818.636,"endTime":2820.956,"body":"and risk and unpredictables"},{"speaker":"Galen Low","startTime":2822.246,"endTime":2824.076,"body":"of just making that snap"},{"speaker":"Galen Low","startTime":2822.246,"endTime":2824.076,"body":"decision of going, \"Okay."},{"speaker":"Galen Low","startTime":2824.076,"endTime":2825.336,"body":"Well, we've reached"},{"speaker":"Galen Low","startTime":2824.076,"endTime":2825.336,"body":"the end of the runway."},{"speaker":"Galen Low","startTime":2825.336,"endTime":2828.236,"body":"We just need to, you know, cut"},{"speaker":"Galen Low","startTime":2825.336,"endTime":2828.236,"body":"headcount and just hope for the"},{"speaker":"Galen Low","startTime":2828.246,"endTime":2831.176,"body":"best.\" There's more that can"},{"speaker":"Galen Low","startTime":2828.246,"endTime":2831.176,"body":"be done, and the cost-cutting"},{"speaker":"Galen Low","startTime":2831.406,"endTime":2833.406,"body":"from a reactionary standpoint"},{"speaker":"Galen Low","startTime":2831.406,"endTime":2833.406,"body":"isn't the only option."},{"speaker":"Michael Gold","startTime":2833.754,"endTime":2835.484,"body":"And, and"},{"speaker":"Michael Gold","startTime":2833.754,"endTime":2835.484,"body":"again, in that discovery"},{"speaker":"Michael Gold","startTime":2835.484,"endTime":2838.054,"body":"run change management, speak"},{"speaker":"Michael Gold","startTime":2835.484,"endTime":2838.054,"body":"to the boots on the ground."},{"speaker":"Michael Gold","startTime":2838.104,"endTime":2841.014,"body":"There is so much untapped"},{"speaker":"Michael Gold","startTime":2838.104,"endTime":2841.014,"body":"knowledge within those people."},{"speaker":"Michael Gold","startTime":2841.184,"endTime":2842.874,"body":"And they might tell you,"},{"speaker":"Michael Gold","startTime":2841.184,"endTime":2842.874,"body":"\"Yeah, 'cause we always"},{"speaker":"Michael Gold","startTime":2842.874,"endTime":2844.704,"body":"have to do X, and it's"},{"speaker":"Michael Gold","startTime":2842.874,"endTime":2844.704,"body":"incredibly inefficient.\""},{"speaker":"Michael Gold","startTime":2844.704,"endTime":2845.984,"body":"And they'll say, \"Well, why"},{"speaker":"Michael Gold","startTime":2844.704,"endTime":2845.984,"body":"are you doing that?\" Right."},{"speaker":"Michael Gold","startTime":2845.984,"endTime":2847.494,"body":"And you'll be like, \"I"},{"speaker":"Michael Gold","startTime":2845.984,"endTime":2847.494,"body":"don't know, 'cause Bill,"},{"speaker":"Michael Gold","startTime":2847.494,"endTime":2849.654,"body":"who quit two years ago,"},{"speaker":"Michael Gold","startTime":2847.494,"endTime":2849.654,"body":"said that's how we do it.\""},{"speaker":"James Leigh","startTime":2850.014,"endTime":2850.034,"body":"Yeah."},{"speaker":"Michael Gold","startTime":2850.104,"endTime":2852.924,"body":"And no one told me"},{"speaker":"Michael Gold","startTime":2850.104,"endTime":2852.924,"body":"since that they can not do it."},{"speaker":"Michael Gold","startTime":2853.014,"endTime":2855.274,"body":"And, you know, there are"},{"speaker":"Michael Gold","startTime":2853.014,"endTime":2855.274,"body":"probably loads, particularly"},{"speaker":"Michael Gold","startTime":2855.274,"endTime":2857.334,"body":"a 10,000 people firm of"},{"speaker":"Michael Gold","startTime":2855.274,"endTime":2857.334,"body":"those kind of sizes, there"},{"speaker":"Michael Gold","startTime":2857.334,"endTime":2859.814,"body":"must be so much information"},{"speaker":"Michael Gold","startTime":2857.334,"endTime":2859.814,"body":"within those 10,000 people."},{"speaker":"Galen Low","startTime":2859.834,"endTime":2860.114,"body":"Yes."},{"speaker":"Michael Gold","startTime":2860.134,"endTime":2861.434,"body":"And I would"},{"speaker":"Michael Gold","startTime":2860.134,"endTime":2861.434,"body":"question, are you-- have they"},{"speaker":"Michael Gold","startTime":2861.434,"endTime":2863.684,"body":"really tapped that resource,"},{"speaker":"Michael Gold","startTime":2861.434,"endTime":2863.684,"body":"or is it a stakeholder sitting"},{"speaker":"Michael Gold","startTime":2863.684,"endTime":2865.614,"body":"in a room going, \"Oh, they're"},{"speaker":"Michael Gold","startTime":2863.684,"endTime":2865.614,"body":"just not earning enough"},{"speaker":"Michael Gold","startTime":2865.614,"endTime":2866.564,"body":"money and it's inefficient\"?"},{"speaker":"Galen Low","startTime":2866.834,"endTime":2867.714,"body":"Absolutely love that."},{"speaker":"Galen Low","startTime":2867.724,"endTime":2870.984,"body":"More optimization to be found"},{"speaker":"Galen Low","startTime":2867.724,"endTime":2870.984,"body":"in probably any organization."},{"speaker":"Michael Gold","startTime":2871.124,"endTime":2871.734,"body":"100%."},{"speaker":"Galen Low","startTime":2872.004,"endTime":2872.244,"body":"Boom."},{"speaker":"Galen Low","startTime":2872.294,"endTime":2874.444,"body":"James Michael, thank you so much"},{"speaker":"Galen Low","startTime":2872.294,"endTime":2874.444,"body":"for spending time with me today."},{"speaker":"Galen Low","startTime":2874.514,"endTime":2875.214,"body":"I've had a lot of fun."},{"speaker":"Galen Low","startTime":2875.214,"endTime":2875.724,"body":"I've learned a lot."},{"speaker":"Galen Low","startTime":2875.724,"endTime":2877.364,"body":"Thank you for, you know,"},{"speaker":"Galen Low","startTime":2875.724,"endTime":2877.364,"body":"opening my mind to this."},{"speaker":"Galen Low","startTime":2877.364,"endTime":2879.564,"body":"And I, again, I think it's so"},{"speaker":"Galen Low","startTime":2877.364,"endTime":2879.564,"body":"nice and refreshing to have an"},{"speaker":"Galen Low","startTime":2879.624,"endTime":2883.424,"body":"optimistic conversation about"},{"speaker":"Galen Low","startTime":2879.624,"endTime":2883.424,"body":"what we can do as the workforce,"},{"speaker":"Galen Low","startTime":2883.424,"endTime":2885.674,"body":"not just, you know, business"},{"speaker":"Galen Low","startTime":2883.424,"endTime":2885.674,"body":"owners and not just employees,"},{"speaker":"Galen Low","startTime":2885.694,"endTime":2886.964,"body":"but the workforce in general."},{"speaker":"Galen Low","startTime":2887.034,"endTime":2889.744,"body":"Is there a path where actually"},{"speaker":"Galen Low","startTime":2887.034,"endTime":2889.744,"body":"we get to do more of what"},{"speaker":"Galen Low","startTime":2889.744,"endTime":2892.254,"body":"we're good at and enjoy"},{"speaker":"Galen Low","startTime":2889.744,"endTime":2892.254,"body":"doing it, and is that viable?"},{"speaker":"Galen Low","startTime":2892.284,"endTime":2893.664,"body":"It's been, yeah,"},{"speaker":"Galen Low","startTime":2892.284,"endTime":2893.664,"body":"very refreshing."},{"speaker":"Galen Low","startTime":2893.844,"endTime":2896.214,"body":"For folks who are interested"},{"speaker":"Galen Low","startTime":2893.844,"endTime":2896.214,"body":"in all the things we've been"},{"speaker":"Galen Low","startTime":2896.214,"endTime":2897.734,"body":"talking about, where can"},{"speaker":"Galen Low","startTime":2896.214,"endTime":2897.734,"body":"they learn more about you?"},{"speaker":"Michael Gold","startTime":2898.004,"endTime":2900.044,"body":"So I guess"},{"speaker":"Michael Gold","startTime":2898.004,"endTime":2900.044,"body":"by the time this goes out,"},{"speaker":"Michael Gold","startTime":2900.164,"endTime":2902.814,"body":"ariaplatform.app will be live."},{"speaker":"Michael Gold","startTime":2902.824,"endTime":2906.614,"body":"It's our new PSA tool,"},{"speaker":"Michael Gold","startTime":2902.824,"endTime":2906.614,"body":"one of the first AI"},{"speaker":"Michael Gold","startTime":2906.624,"endTime":2908.684,"body":"native versions of this."},{"speaker":"Michael Gold","startTime":2908.764,"endTime":2911.184,"body":"But as we hopefully everyone"},{"speaker":"Michael Gold","startTime":2908.764,"endTime":2911.184,"body":"can tell from this, massive"},{"speaker":"Michael Gold","startTime":2911.194,"endTime":2912.624,"body":"advocates of human in the loop."},{"speaker":"Michael Gold","startTime":2912.744,"endTime":2916.244,"body":"And so it's a PSA tool that"},{"speaker":"Michael Gold","startTime":2912.744,"endTime":2916.244,"body":"allows you to hopefully take"},{"speaker":"Michael Gold","startTime":2916.244,"endTime":2918.704,"body":"away a lot of the admin,"},{"speaker":"Michael Gold","startTime":2916.244,"endTime":2918.704,"body":"but it's still very focused"},{"speaker":"Michael Gold","startTime":2918.714,"endTime":2921.414,"body":"on you being involved in"},{"speaker":"Michael Gold","startTime":2918.714,"endTime":2921.414,"body":"any of the decisions made."},{"speaker":"Michael Gold","startTime":2921.484,"endTime":2923.494,"body":"And so give us lots of"},{"speaker":"Michael Gold","startTime":2921.484,"endTime":2923.494,"body":"support within that."},{"speaker":"Michael Gold","startTime":2923.564,"endTime":2926.814,"body":"We do also have a champion"},{"speaker":"Michael Gold","startTime":2923.564,"endTime":2926.814,"body":"network if anyone fancies"},{"speaker":"Michael Gold","startTime":2926.874,"endTime":2929.254,"body":"working with us on it and"},{"speaker":"Michael Gold","startTime":2926.874,"endTime":2929.254,"body":"helping on the roadmap of,"},{"speaker":"Michael Gold","startTime":2929.254,"endTime":2930.274,"body":"of how we produce that."},{"speaker":"Michael Gold","startTime":2930.504,"endTime":2934.324,"body":"Otherwise, I own Gold Strategic"},{"speaker":"Michael Gold","startTime":2930.504,"endTime":2934.324,"body":"Delivery, so we do a service"},{"speaker":"Michael Gold","startTime":2934.344,"endTime":2935.454,"body":"very similar to the software."},{"speaker":"Michael Gold","startTime":2935.504,"endTime":2937.994,"body":"We go in and help companies"},{"speaker":"Michael Gold","startTime":2935.504,"endTime":2937.994,"body":"implement tools like this."},{"speaker":"Michael Gold","startTime":2938.034,"endTime":2940.594,"body":"However we are, what I like"},{"speaker":"Michael Gold","startTime":2938.034,"endTime":2940.594,"body":"to say is biased but not"},{"speaker":"Michael Gold","startTime":2940.624,"endTime":2943.934,"body":"agnostic in the sense of I"},{"speaker":"Michael Gold","startTime":2940.624,"endTime":2943.934,"body":"will always present clients"},{"speaker":"Michael Gold","startTime":2943.954,"endTime":2945.704,"body":"numerous ideas, not just Aria."},{"speaker":"Michael Gold","startTime":2945.894,"endTime":2948.394,"body":"I'm very transparent"},{"speaker":"Michael Gold","startTime":2945.894,"endTime":2948.394,"body":"about my relationship with"},{"speaker":"Michael Gold","startTime":2948.394,"endTime":2950.264,"body":"Aria, and it will be up to"},{"speaker":"Michael Gold","startTime":2948.394,"endTime":2950.264,"body":"them to make the choice."},{"speaker":"Michael Gold","startTime":2950.656,"endTime":2951.416,"body":"Who are you, James?"},{"speaker":"James Leigh","startTime":2951.576,"endTime":2953.376,"body":"You can find"},{"speaker":"James Leigh","startTime":2951.576,"endTime":2953.376,"body":"both of us all over LinkedIn."},{"speaker":"James Leigh","startTime":2953.426,"endTime":2955.856,"body":"We are both prodigious"},{"speaker":"James Leigh","startTime":2953.426,"endTime":2955.856,"body":"posters, so if you look"},{"speaker":"James Leigh","startTime":2955.856,"endTime":2957.606,"body":"us up, either look up Aria"},{"speaker":"James Leigh","startTime":2955.856,"endTime":2957.606,"body":"in the first instance or"},{"speaker":"James Leigh","startTime":2957.606,"endTime":2959.726,"body":"look for us by our names."},{"speaker":"James Leigh","startTime":2959.876,"endTime":2961.526,"body":"We've both got our profile"},{"speaker":"James Leigh","startTime":2959.876,"endTime":2961.526,"body":"pictures, so they can"},{"speaker":"James Leigh","startTime":2961.526,"endTime":2963.216,"body":"look like us if you're"},{"speaker":"James Leigh","startTime":2961.526,"endTime":2963.216,"body":"watching this on YouTube."},{"speaker":"James Leigh","startTime":2963.366,"endTime":2965.476,"body":"And yeah, like Mike said,"},{"speaker":"James Leigh","startTime":2963.366,"endTime":2965.476,"body":"we've got this champions"},{"speaker":"James Leigh","startTime":2965.476,"endTime":2968.146,"body":"program around Aria that we"},{"speaker":"James Leigh","startTime":2965.476,"endTime":2968.146,"body":"are having a lot of fun with."},{"speaker":"James Leigh","startTime":2968.146,"endTime":2970.276,"body":"Got some really interesting"},{"speaker":"James Leigh","startTime":2968.146,"endTime":2970.276,"body":"people who are helping"},{"speaker":"James Leigh","startTime":2970.276,"endTime":2972.036,"body":"us reshape the future"},{"speaker":"James Leigh","startTime":2970.276,"endTime":2972.036,"body":"of that project."},{"speaker":"James Leigh","startTime":2972.246,"endTime":2974.486,"body":"Lots of ops people,"},{"speaker":"James Leigh","startTime":2972.246,"endTime":2974.486,"body":"lots of delivery people,"},{"speaker":"James Leigh","startTime":2974.496,"endTime":2975.296,"body":"lots of strategists."},{"speaker":"James Leigh","startTime":2975.456,"endTime":2976.986,"body":"The audience for this"},{"speaker":"James Leigh","startTime":2975.456,"endTime":2976.986,"body":"podcast, basically."},{"speaker":"James Leigh","startTime":2977.256,"endTime":2978.966,"body":"So, if you're interested"},{"speaker":"James Leigh","startTime":2977.256,"endTime":2978.966,"body":"in doing that and you"},{"speaker":"James Leigh","startTime":2978.966,"endTime":2981.066,"body":"wanna find out more, find"},{"speaker":"James Leigh","startTime":2978.966,"endTime":2981.066,"body":"me on LinkedIn, drop me a"},{"speaker":"James Leigh","startTime":2981.066,"endTime":2982.596,"body":"DM, and we'd love to chat."},{"speaker":"Galen Low","startTime":2982.806,"endTime":2983.146,"body":"Awesome."},{"speaker":"Galen Low","startTime":2983.146,"endTime":2985.056,"body":"I will include all those links"},{"speaker":"Galen Low","startTime":2983.146,"endTime":2985.056,"body":"in the show notes as well for"},{"speaker":"Galen Low","startTime":2985.056,"endTime":2986.196,"body":"folks watching and listening."},{"speaker":"Galen Low","startTime":2986.266,"endTime":2987.406,"body":"Easy clickables."},{"speaker":"Galen Low","startTime":2987.416,"endTime":2989.616,"body":"And I will say, you know, I"},{"speaker":"Galen Low","startTime":2987.416,"endTime":2989.616,"body":"used an early version of Aria,"},{"speaker":"Galen Low","startTime":2989.616,"endTime":2992.006,"body":"and I, you know, I do think it"},{"speaker":"Galen Low","startTime":2989.616,"endTime":2992.006,"body":"lines up with the philosophy."},{"speaker":"Galen Low","startTime":2992.006,"endTime":2994.026,"body":"It didn't feel like it"},{"speaker":"Galen Low","startTime":2992.006,"endTime":2994.026,"body":"was trying to replace me."},{"speaker":"Galen Low","startTime":2994.026,"endTime":2995.416,"body":"It wasn't taking over my brain."},{"speaker":"Galen Low","startTime":2995.576,"endTime":2998.566,"body":"It was literally just there"},{"speaker":"Galen Low","startTime":2995.576,"endTime":2998.566,"body":"to support in the areas that"},{"speaker":"Galen Low","startTime":2998.576,"endTime":2999.946,"body":"I might not be very strong at."},{"speaker":"Galen Low","startTime":3000.096,"endTime":3003.776,"body":"So I really like that you built"},{"speaker":"Galen Low","startTime":3000.096,"endTime":3003.776,"body":"that into the software itself."},{"speaker":"Galen Low","startTime":3003.916,"endTime":3005.796,"body":"I think that's really"},{"speaker":"Galen Low","startTime":3003.916,"endTime":3005.796,"body":"strong, and, you know, all"},{"speaker":"Galen Low","startTime":3005.796,"endTime":3008.566,"body":"these ideas I think are,"},{"speaker":"Galen Low","startTime":3005.796,"endTime":3008.566,"body":"are really great and doable."},{"speaker":"Galen Low","startTime":3008.676,"endTime":3009.556,"body":"So thank you again."},{"speaker":"Galen Low","startTime":3009.556,"endTime":3010.346,"body":"Thanks for coming on the show."},{"speaker":"Michael Gold","startTime":3010.486,"endTime":3011.086,"body":"I appreciate that."},{"speaker":"Michael Gold","startTime":3011.086,"endTime":3011.736,"body":"Thanks for having us."},{"speaker":"Galen Low","startTime":3012.176,"endTime":3012.666,"body":"All right, folks."},{"speaker":"Galen Low","startTime":3012.686,"endTime":3014.326,"body":"That's it for today's"},{"speaker":"Galen Low","startTime":3012.686,"endTime":3014.326,"body":"episode of the Digital"},{"speaker":"Galen Low","startTime":3014.326,"endTime":3015.456,"body":"Project Manager Podcast."},{"speaker":"Galen Low","startTime":3015.686,"endTime":3017.356,"body":"If you enjoyed this"},{"speaker":"Galen Low","startTime":3015.686,"endTime":3017.356,"body":"conversation, make sure"},{"speaker":"Galen Low","startTime":3017.356,"endTime":3018.796,"body":"to subscribe wherever"},{"speaker":"Galen Low","startTime":3017.356,"endTime":3018.796,"body":"you're listening."},{"speaker":"Galen Low","startTime":3018.906,"endTime":3020.886,"body":"And if you want even more"},{"speaker":"Galen Low","startTime":3018.906,"endTime":3020.886,"body":"tactical insights, case"},{"speaker":"Galen Low","startTime":3020.886,"endTime":3023.116,"body":"studies, and playbooks, create"},{"speaker":"Galen Low","startTime":3020.886,"endTime":3023.116,"body":"a free account with us at"},{"speaker":"Galen Low","startTime":3023.116,"endTime":3024.966,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":3025.486,"endTime":3027.456,"body":"Until next time,"},{"speaker":"Galen Low","startTime":3025.486,"endTime":3027.456,"body":"thanks for listening."}]}