Paved With Good Intentions
I've worked at Apple and Amazon Web Services, as well as start ups here in Sydney, Australia. With nearly 20 years experience managing and growing organizations, I've learned that there's good, bad and ugly lessons to be learned -- and that the way to hell is paved with good intentions! I want to share my experiences and observations with you to help you on this journey.
Paved With Good Intentions
Difficult Conversations pt2: In the Room
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James Wilson
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Season 1
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Episode 7
When you walk in to deliver a difficult conversation, the most important thing you can do is to separate the problem from the individual. Explaining the problem you're seeking to resolve in terms of actions and outcomes, and staying away from insinuation of intent, avoids shame and instead puts the other person in a place where they can understand how to grow and learn from this. This is the second of three episodes on Difficult Conversations.
This video is based on an article I wrote here:
https://jameswilson.io/difficult-conversations/
It references the work by Dr. Brene Brown on Shame and Guilt:
https://brenebrown.com/