{"version":"1.1.0","chapters":[{"startTime":0.0,"title":"Setting Up The Retention Playbook"},{"startTime":176.26,"title":"Single Operator Versus Larger Team"},{"startTime":318.26,"title":"Why Clients Really Switch Providers"},{"startTime":516.26,"title":"Communicate Early And Often"},{"startTime":722.85,"title":"Deliver Consistent Day And Time"},{"startTime":913.85,"title":"Handling Seasonal Cancellation Myths"},{"startTime":1130.85,"title":"Water Quality And Algae Prevention"},{"startTime":1286.85,"title":"Billing Transparency And Price Changes"}]}