{"version":"1.1.0","chapters":[{"startTime":161.26,"title":"The Problem: Over-Servicing Clients"},{"startTime":305.26,"title":"Why Customers Don’t Care Like You Do"},{"startTime":450.26,"title":"Return Visits And Courtesy Invoices"},{"startTime":585.26,"title":"Locked Gates, Access Issues, And Policy"},{"startTime":700.26,"title":"Time Traps After Windstorms Or Tree Work"},{"startTime":936.85,"title":"Rate Setting For Heavy Debris Pools"},{"startTime":1070.85,"title":"Charging For Extra Chemicals And Shocks"},{"startTime":1236.85,"title":"Tablets, Additives, And Passing Through Costs"}]}