The Anniversary Episode (Part 6) features Futurist Graeme Codrington and Global Educator and Customer Centricity Expert, Pepe González as they join my studio guests Keith Douglas and Dr Katie Best. In this final guest segment we chat about how leaders need to anticipate, develop scenarios and prepare for an ever changing environment. How adaptive leadership is essential in order to mitigate constant change and how we must become 'customer obsessed' as a strategic imperative.
With more data than ever before now available to us it can feel like 'drinking from the fire hose' so we must be able to move from noise to signal and balance with our human centred leadership capabilities with the need for a digital future.
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