"Our motorists understand our way of working and in such a changeable environment, trust us to keep them safe."
Hayley Pells from Avia Autos joins Mark in episode 3 of Monday's with Mark, 'putting the motive in automotive' podcast.
Hayley talks openly about the 'hammer blow' of the MOT Extension and how difficult it is for motorists to grasp the concept of roadworthiness in the modern vehicle age.
She also talks about how the garage's reputation has meant the business is winning new customers on reopening and how 'over communication' offers reassurance to customers, staff and suppliers.
All this plus discussions around parts disruption and the future outlook for the automotive aftermarket in part one of episode 3 – Monday's with Mark podcast!