Virtual Roundtables Live Podcast
Virtual Roundtables Live brings together leading business professionals to discuss and debate the latest challenges in their industry.
Virtual Roundtables Live Podcast
Driving CX Innovation with CIAM to Deliver Competitive Advantage
•
Richard Bird
•
Season 1
•
Episode 36
In today’s digital-first world, customer experience (CX) is the new battleground. Is your brand’s CX original enough to generate business value? In this session, we will talk through the requirements of what makes a customer experience “innovative” and how you can evaluate your brand’s CX. It will also address the next steps to take in your organization’s journey, to enhance digital experiences with identity to provide business impact.
Speaker: Richard Bird, Chief Customer Information Officer, Ping Identity