194 Quality and Root Cause Analysis with Managing Director of Sirf Roundtables, Mr Jeff Naylor. Artwork

Enterprise Excellence Podcast with Brad Jeavons

In this Podcast we interview experts on all things Enterprise Excellence, sharing their story and their insights. Experts who believe in achieving sustainable change that betters more than just an organisations' profit line. Experts who help organisations achieve a symbiotic relationship between environment and economics. Experts who believe in a culture of continuous improvement. We share world best practice and knowledge in achieving a win-win outcome for people, profit and the planet. Join us on this journey to excellence and help to create a better world for organisations, people and the planet.

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Enterprise Excellence Podcast with Brad Jeavons

194 Quality and Root Cause Analysis with Managing Director of Sirf Roundtables, Mr Jeff Naylor.

April 29, 2025 • Brad Jeavons • Season 6 • Episode 194

Strengthen your organisation’s future – master the fundamentals of quality and root cause analysis today. Join our community, learn from global experts like Jeff Naylor, and create a culture of stability, performance, and excellence. Visit https://www.enterpriseexcellencegroup.com.au/ or connect via LinkedIn to get involved.

Summary Keywords

Quality, root cause analysis, continuous improvement, operational excellence, problem solving, psychological safety, cause tree, five whys, process control, standardisation, reactive mode, training, leadership, culture, performance.

Introduction

Welcome to Episode 194 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Jeff Naylor on the podcast and community event with us today. Jeff is the Managing Director of Sirf Round Tables, an organisation truly focused on helping organisations create a better future. Sirf Round Tables do all sorts of amazing things around operational excellence and maintenance and all topics, but a particular one, which I experienced many years ago, was around root cause analysis (RCA) and quality. Without a baseline of quality and root cause capability, there are all sorts of things that play out.

Episode Links:

Youtube: https://youtu.be/TOFQsHu0gxU

Enterprise Excellence Academy: https://www.enterpriseexcellencegroup.com.au/podcast/episode/7d15f371/194-quality-and-root-cause-analysis-with-managing-director-of-sirf-roundtables-mr-jeff-naylor

Contacts

Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.

Connect with Jeff Naylor on LinkedIn: linkedin.com/in/jeff-naylor-56555623. Call him on 0409 535 239 and email him at Jeff.naylor@sirfrt.com.

What's next?

1. Review your organisation’s quality and RCA practices – are they reactive or proactive?

2. Implement simple Pareto charts to focus on the highest-priority issues.

3. Train frontline leaders in Five Whys and root cause thinking to build grassroots capability.

4. Establish clear standards and visual management to stabilise operations.

5. Develop psychological safety – encourage and reward problem identification, not punish it.

6. Connect with Enterprise Excellence Community to access live events, workshops, and site tours.

7. Book into a Root Cause Analysis Workshop with experts like Jeff Naylor or attend one of the upcoming Enterprise Excellence events.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.