200 Unpacking Shingo Award Winner, OC Tanner, with Dr Peter Hines. Artwork

Enterprise Excellence Podcast with Brad Jeavons

In this Podcast we interview experts on all things Enterprise Excellence, sharing their story and their insights. Experts who believe in achieving sustainable change that betters more than just an organisations' profit line. Experts who help organisations achieve a symbiotic relationship between environment and economics. Experts who believe in a culture of continuous improvement. We share world best practice and knowledge in achieving a win-win outcome for people, profit and the planet. Join us on this journey to excellence and help to create a better world for organisations, people and the planet.

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Enterprise Excellence Podcast with Brad Jeavons

200 Unpacking Shingo Award Winner, OC Tanner, with Dr Peter Hines.

July 22, 2025 • Brad Jeavons • Season 6 • Episode 200

📥 Download the full case study from Dr Peter Hines on OC Tanner at https://www.enterpriseexcellencegroup.com.au/downloads#casestudies

Summary Keywords

#EnterpriseExcellence #LeanLeadership #ShingoPrize #OCtanner #HumbleLeadership #ContinuousImprovement #CultureOfExcellence #PeterHines #GaryPeterson #OperationalExcellence #EmployeeEngagement #LeaderStandardWork #PeopleValueStream #AgileLeadership #ServantLeadership

Introduction

Welcome to our 200th episode! To mark this milestone, we're joined once again by our very first guest—renowned global expert in lean leadership and enterprise excellence, Dr Peter Hines. In this episode, Peter shares powerful insights from his recent research into OC Tanner, a Shingo Prize-winning organisation led by humble and impactful leader Gary Peterson.

Peter explores what makes OC Tanner's culture so exceptional: from the evolution of Gary’s leadership to how the company embeds sustainable excellence through emotional intelligence, humble inquiry, and the development of self-directed individuals. He also reveals the systems and behaviours that underpin their 800% productivity improvement since winning the Shingo Prize in 1999. This is a deep, practical, and inspiring look at what it truly means to embed a culture of excellence.

You’ll walk away with ideas and insights you can apply immediately within your own organisation. Let’s get into it.

Episode Links:

YouTube: https://youtu.be/7lv_ybHikM0

Enterprise Excellence Group: https://www.enterpriseexcellencegroup.com.au/podcast/episode/7a8f0a8f/200-unpacking-shingo-award-winner-oc-tanner-with-dr-peter-hines

Contacts

Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.

Connect with Dr Peter Hines on LinkedIn: https://www.linkedin.com/in/peter-hines-16669bb1/

What's next?

 Download the report: Access Dr Peter Hines’ OC Tanner study via our Resources page to explore the systems and practices discussed. https://www.enterpriseexcellencegroup.com.au/downloads#casestudies

 Reflect on your leadership style: Are you leading with humility and emotional intelligence? Take time to assess your own micro-behaviours.

 Join the conversation: Attend one of our Enterprise Excellence workshops or virtual events to deepen your learning and connect with like-minded leaders.

To learn more about what we do, visit https://www.enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.