Ramsey Cohen of Clayton Development Group joins the podcast to discuss how modern manufactured homes, CrossMod® innovation, and zoning reform are shaping the affordable housing landscape from cutting costs to boosting energy efficiency. We also dive into the policies, partnerships, and technologies driving the future of housing.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Ramsey Cohen on LinkedIn, and Clayton Development Group on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

When searching for top talent, two major challenges that CEOs face are poor hiring decisions and disengagement. Dr. Krista Peterson of Culture Index joins the podcast to discuss how Applied Behavioral Analytics—using science to understand, predict, and influence human behavior—can ensure that the right team members are identified and hired. She also explores how to manage, motivate, communicate, and empower employees to ensure longevity and that long-term goals are met.

Harvard Business Review reports that only a fraction of traditional hiring methods are effective; however, Culture Index’s method can lead to a 90% retention rate. To learn more, Culture Index is offering a complimentary 60-minute company diagnostic for Beyond Rent’s listeners.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Dr. Krista Peterson on LinkedIn, and Culture Index on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Jason Hull, Founder of DoorGrow, joins the podcast to discuss the state of the property management industry and how to grow your business so that you can focus on people.

During this dynamic conversation, Jason addresses perceptions, challenges, and hurdles facing the industry; false scarcity in the market; three types of psychological buyers; how to attract better owners and clients; and more. Further, he explains how to perform a rapid revamp—changing mindsets and strategies by tackling unscalable actions to create a scalable business.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Jason Hull on LinkedIn, and DoorGrow on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Sara Wiggs joins the podcast to discuss the resident experience in terms of technology and the ways smart home technology can maximize operational savings and generate revenue for owners and management companies.

By leveraging cutting-edge technology like smart thermostats, locks, leak detectors, and alarm systems, multifamily communities can reduce costs, improve asset protection, and streamline operations.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Sara Wiggs on LinkedIn, and ADT Multifamily on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

In the past, the manufactured housing industry was plagued with outdated terminology and negative connotations. Today, manufactured homes are no longer considered “trailers” or “mobile home parks”—they’re like any other dwelling, except they’re constructed in environmentally protected areas, and can be a better option than site-built homes for many reasons.

Rick Robinson joins the podcast to discuss the evolution of manufactured housing and how the industry is promoting new factory-built solutions, such as barndominiums and modular mansions. Manufactured construction tends to be more efficient and cost-effective; fully customizable (amenities, design, layout, etc.); and located in amenity-rich communities featuring golf courses, dog parks, swimming pools, and more. 

Rick also explores U.S. Department of Housing and Urban Development (HUD) regulations, industry resources to consider, and where to research available inventory. Further, he shares his thoughts on “From Bookwork to Blueprints,” a documentary that tells the heartwarming story of students who built a modular home at their school to donate to Habitat for Humanity.

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You can learn more about Rick Robinson on LinkedIn, and ManufacturedHomes.com on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Artificial Intelligence (AI) continues to change the way we conduct business and shape how individuals perform various duties throughout their careers.

Steve Cunningham of Simple Academy joins the podcast to discuss the evolution of Open AI and the five-stage process. Further, he discusses his AI performance formula—Work Faster x Solve Smarter x Track and Communicate = Performance and Profit. From base model technology—like ChatGPT—to thousands of intricate workflow tools, AI is beneficial to the bottom line.

Steve also explores the adoption rate of AI; how the use of this technology can increase productivity while providing more purpose, meaning, and enjoyment for employees; and what you should do now to be successful as the future of AI transforms our world.

As a thank you to our listeners, Steve is offering 30 days of free access to his AI performance workshop and community, which supports this topic, Simple - AI Enablement Training, Coaching, and Online Certification.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Steve Cunningham on LinkedIn, and Simple Academy on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Tara Samuels joins the podcast to discuss how stepping out of your comfort zone to make new connections can change your life, why networking takes work, and the importance of nurturing relationships and having impactful conversations.

Tara also discusses her passion for connecting people through mentorship and helping organizations build “sticky” environments to retain talent. With more than 20 years in the industry, she also works to empower multifamily companies to engage and keep their teams, matching top talent with their next career steps.

We encourage you to check out Tara’s article on the NAA’s website 10 Things to Do to Improve Your Professional Network.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Tara Samuels and Multifamily Mentor Matchmaking on LinkedIn.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Sam Heimerl joins the podcast to discuss how his organization transitioned from relying on a spreadsheet for maintenance requests to using Rent Manager as its maintenance coordination solution. This change allowed the company to implement new methods, systems, and processes. Sam also explains the 5W Method in detail—who is involved, what is being done, where it is, and when and why it’s happening. In addition, he shares the importance of obtaining buy-in from team members.

Further, Sam discusses overcoming challenges; learning how to be successful by achieving goals, setting expectations, and communicating with residents; and why it’s important to have human interaction in conjunction with automated technology to maintain a personal touch.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Sam Heimerl on LinkedIn, and Midwest Expansion on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

In this inspirational episode, Joe Jackson of Prime Oak Capital joins the podcast to discuss his journey from growing up in manufactured homes to being in the Marine Corps for 20 years to his transition to the real estate industry—specifically, the manufactured housing market.

Joe addresses the stigma surrounding manufactured housing communities and explains how elevating the language associated with the industry helps elevate the business, by paving a path to different experiences and helping people feel better about where they’re living.

Joe also discusses the John Muir Trail Veteran’s Hike, which runs from Yosemite to Mount Whitney (the highest point in the lower 48 states) in California. This annual event benefits the Veterans Community Project (VCP), an organization that helps homeless veterans by providing them with homes and other forms of assistance.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Joe Jackson on LinkedIn, and Prime Oak Capital on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Lean Six Sigma helps identify and eliminate waste and optimize efficiency to add value for the customer. The multifamily industry has many complex processes, and applying Lean Six Sigma practices to existing processes can improve both the resident and employee experience.

Larry Foster of MuniBilling joins the podcast to discuss the foundational principles of Lean Six Sigma, and the steps you can take to successfully implement this approach to streamline your multifamily operations. Lean Six Sigma empowers employees, gives middle management a sense of ownership, and provides them with problem-solving tools to identify the root causes of waste.

Larry also addresses how Lean Six Sigma can solve common challenges and its many benefits, such as removing constraints by resolving issues for smarter decision-making.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Larry Foster on LinkedIn, and MuniBilling on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Artificial intelligence (AI) is continuously evolving and changing how we operate. While every residential property management company is different, most experience similar pain points. And by observing these commonalities, you’ll find a lot of improvements that AI can make for you.

Arthur Attal of Domos joins the podcast to discuss ways that AI assists property managers in making time-consuming tasks easy so they can focus on high-value assignments, improve resident relations, and operate more efficiently. Arthur also explores how to teach AI to adapt to business practices through personalization in order to make decisions.

With the limited amount of free time property managers have, it’s important to automate mundane tasks such as emails, text messages, phone calls, etc. when possible. Recent advancements in AI can mimic what humans do and carry out routine tasks. Examples include assisting leasing teams by capturing all prospect information and scheduling tours; providing quick, meaningful responses; communicating with residents 24/7; and reviewing documents.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Arthur Attal on LinkedIn, and Domos on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

In 2019, the National Apartment Association (NAA) launched the 20 in their Twenties Program, which was founded as a way for NAA to engage with emerging leaders in the property management industry. Duy Vu of The Associated Management Company was a member of the inaugural class.

Stefani Hurst of the NAA and Duy Vu join the podcast to discuss the recently rebranded program, now known as 20 on the Rise. While the project is still comprised of 20 individuals from various aspects of the multifamily industry, it has become more inclusive for people of all ages. This shift makes it possible for those entering the rental housing industry at all stages of life, with 10 years or less experience, to be eligible.

Stefani and Duy further discuss how being involved in this program—as well as various local, state, and national apartment associations—can add value to your career. Benefits include networking opportunities, career development and growth, leveraging resources, free registration to Apartmentalize, recognition through awards programs, and support from colleagues—just to name a few.

Stefani also outlines the parameters, qualifications, and how to apply to the 20 on the Rise Program. The deadline to submit an application is Friday, February 14, 2025.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Stefani Hurst on LinkedIn, NAA on the organization’s website; and Duy Vu on LinkedIn.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Implementing green initiatives and amenities has become increasingly important in the property management world. Both can positively impact the bottom line and make residents, investors, and owners feel good about improving the environment.

Stacy Brown of Real Property Management joins the podcast to discuss green initiatives, amenities and additions, and the importance of performing audits to determine your plan of action in order to make the greatest impact for residents and investors.

Stacy also explores how to best plan your initiatives and communicate these positive changes to residents. Some of the most commonly requested green amenities are smart technology to conserve energy; LED bulbs; energy-efficient appliances; low-flow plumbing with water-saving aerators; and community composting gardens. Replacing or adding insulation, EV chargers and solar panels, and recycling can also have a positive impact on your community and create additional cost savings for you.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Stacy Brown on LinkedIn, and Real Property Management on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

The world of real estate investments has many challenges—lack of visibility and transparency across data sets; errors in data sets; potential loss of money on deals; and slow decision making.

Arunabh Dastidar of Leni joins the podcast to discuss how data should be conceived and consolidated through specific AI-driven strategies for effective revenue management including predictive analytics for rental pricing, identifying and reducing operational inefficiencies, and enhancing resident retention through personalized services.

Arunabh also explores how multifamily property owners and managers utilize AI capabilities to optimize cash flow, enhance property operations through AI applications in daily asset management, streamline marketing efforts and reduce costs by adjusting for seasonality, and analyze property-level trends to allocate resources efficiently—all of which can lead to significant cost savings and improved overall property operations.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Arunabh Dastidar on LinkedIn, and Leni on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Angie Reynolds of Uptown Rental Properties joins the podcast live at the 2024 Rent Manager User Conference (RMUC) to discuss her 20+ year career in the property management industry and her journey with implementing new processes and technology.

Angie shares how to manage adversity and resistance to change, how to earn trust, establish a non-judgmental rapport, ensure that stakeholders have a say, obtain feedback from team members, and become the go-to person for your organization’s property management software platform. In addition, she discusses ways to leverage Rent Manager—the importance of training, automation, optimization, and customization of the system; the benefits of incorporating API integrations; and how the technology supports Uptown’s unique goals.

Angie also discusses the steps her company continues to take to improve its knowledge of Rent Manager and ensure employees use all its features. She always returns from the RMUC with a plethora of new ideas Uptown can implement each year.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Angie Reynolds on LinkedIn, and Uptown Rental Properties on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

There are multiple layers involved in developing a strong career path in property management—building a foundation in industry awareness; understanding organizational strategy; and identifying what you can do to help the organization reach its goals.

Alison Sallitt of Mark-Taylor Residential joins the podcast to discuss ways to develop your skillset for career advancement in the multifamily industry.

Skills that are needed include prioritization, time management, open communication, and self-awareness; utilizing automation to streamline processes; identifying and managing complex challenges; aligning goals to ensure success; and being inquisitive and prepared to add value where you can.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Alison Sallitt on LinkedIn, and Mark-Taylor Residential on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

As companies progress nowadays, many are moving away from the “grow at all costs” philosophy and toward a more specialized approach—focusing on profitability while maintaining a great consumer experience and being compliance driven. 

Grace Doering of Findigs joins the podcast to discuss how utilizing leasing technology can improve and expedite the sales process. It’s important to find a product that can evolve over time, and deliver flexibility and parameters that are the right fit for each customer.

Findigs leads the charge on being as flexible as possible to meet the needs of each property manager’s unique portfolio. They are redefining the rental experience with a platform that makes renting faster, safer, and fairer for the applicant.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Grace Doering on LinkedIn, and Findigs on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Pricing units is a very manual, time-consuming process, especially during lease renewals. Leveraging a revenue management tool can help by providing a way to understand the market and pricing optimization.

Greg Warner of Revvy joins the podcast to discuss revenue management and why having a system that can easily optimize pricing is important when trying to quickly make an educated pricing decision, understand property performance in relation to competitors, determine goals, budgeted occupancies, and more.

Using a revenue management tool is also crucial during lease renewals since it can greatly reduce the amount of time spent during the process, and provide guidance on staggering expirations and what premiums should be charged. These actions can balance the process and improve the workload for all team members.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Greg Warner on LinkedIn, and Revvy on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

According to the CDC, over 70 million U.S. adults are disabled in some way. As a result, accessible housing is an important dwelling type for the property management industry to provide and is required by the Americans with Disabilities Act (ADA) and Fair Housing Act.

Frank Yeagers of Yeagers Consulting joins the podcast to discuss why it’s important to be aware of accessibility barriers, your strategy and budget for improvements, and some of the most overlooked areas for being ADA-compliant.

During the leasing process, it’s beneficial to understand what prospects need for reasonable accommodations. Fortunately, there are tax incentives available to make affordable accessibility adjustments to existing properties, which can improve the quality of life for everyone in the community.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Frank Yeager on LinkedIn, and Yeagers Consulting on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter. 

With so many regulations to follow in the property management industry, it can be challenging for property managers to ensure compliance, maintain day-to-day operations, and maximize their relationships with owners.

John Higgins of Steady Technologies joins the podcast to discuss the importance of finding a trusted advisor to guarantee compliance and how securing a quality owner benefit package (OBP) can alleviate many of these challenges.

OBP technology provides data, financial, and insurance solutions that can contribute to a reduction in churn while assisting owners with evictions, large maintenance issues, rent protection, legal and eviction expenses, state and national legislative updates, comparison leasing reports, and many other aspects of their operation. These solutions can be completely white-labeled for property managers and integrated into their management software to deliver these services in a seamless manner.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about John Higgins on LinkedIn, and Steady Technologies on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Transitioning from a manual software process to an automated process can be challenging. However, when automation software is implemented correctly, it creates a better experience for both residents and the property management team by enabling staff to focus on increasing retention rates and improving ROI.

Mo Hussein of Balanced Asset Solutions joins the podcast to discuss how to effectively scale your business through the use of technology; the challenges of establishing processes and procedures, and standardizing them within the company; and the importance of creating change at the executive level so staff can fully adopt and leverage new technology.

Mo also identifies three key areas impacted by automation software—the leasing process, maintenance management, and accounting procedures. Further, he discusses how artificial intelligence (AI) products—such as Robotic Process Automation (RPA)—can streamline routine tasks. Finally, Mo explains the importance of partnering with an automation software provider that has experience in operations, technology, accounting, and compliance.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Mo Hussein on LinkedIn, and Balanced Asset Solutions on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Artificial Intelligence (AI) is a continually evolving technology, especially for the property management industry. Samantha Bohm of Collen AI joins the podcast to discuss how automation and AI work together to streamline tedious, time-consuming tasks—like lease renewals and rent collection—all with the click of a button.

The beauty of AI and automation is that it is already equipped with answers and responses to resident inquiries, which provides better, faster communication overall. Additionally, the latest AI tools can deliver more valuable information and provide a personal touch, which results in a better resident experience.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Samantha Bohm on LinkedIn, and Collen AI on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

While customer and resident retention is a simple concept to understand, it’s not always easy to maintain in a competitive environment.

Tom Clements of Pest Share joins the podcast to discuss strategies that business owners and property managers can implement to help retain their customers and residents. Setting expectations, understanding needs, and frequent communication are key components of these approaches.

Tom also expands on the importance of providing clarity when setting an expectation and how to respond if it’s not met. Further, he shares why solution-based thinking is critical to understanding issues and finding resolutions, and why hiring staff members who share this vision is crucial to your operation.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Tom Clements on LinkedIn, and Pest Share on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

The Rent Manager User Conference (RMUC) is taking place this fall. Brittany Christerson, COO of London Computer Systems/Rent Manager, joins the podcast to discuss what is offered at the conference, the benefits of attending, and what to expect from the experience.

RMUC is a 4-day annual event for professionals in the property management industry to learn about all things Rent Manager, including best practices, a preview of the product roadmap, bootcamps, and roundtable sessions, the CEO keynote address, social events, networking opportunities, and much more. 

This event provides insight on how like-minded peers from around the world are utilizing Rent Manager and gives attendees the opportunity to meet with our award-winning Product Support team. RMUC also positively impacts each attendee’s business by sharing ways to improve time management and streamline processes. Rent Manager is customizable to fit any industry, and there are more than 70 different RMUC sessions to choose from.

The conference is held in a different location each year so that our customers and vendors are able to travel to various parts of the U.S. and enjoy interesting activities specific to each region. 

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Owner retention is a challenge with the average churn or attrition rate in the property management industry at about 25%. Even if you’re performing well, you can still lose clients because most owner turnover is caused by sales and not necessarily from a poor experience. There are many reasons why an owner may want to sell a property; therefore, an inherent churn rate is always possible. 

Lior Abramovich of Blanket joins the podcast to discuss the challenges of owner churn, data analysis, retention through maintaining relationships, and how to build your portfolio and make appropriate decisions that have a positive impact on the growth of your business.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Lior Abramovich on LinkedIn, and Blanket on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.