Transitioning from a manual software process to an automated process can be challenging. However, when automation software is implemented correctly, it creates a better experience for both residents and the property management team by enabling staff to focus on increasing retention rates and improving ROI.

Mo Hussein of Balanced Asset Solutions joins the podcast to discuss how to effectively scale your business through the use of technology; the challenges of establishing processes and procedures, and standardizing them within the company; and the importance of creating change at the executive level so staff can fully adopt and leverage new technology.

Mo also identifies three key areas impacted by automation software—the leasing process, maintenance management, and accounting procedures. Further, he discusses how artificial intelligence (AI) products—such as Robotic Process Automation (RPA)—can streamline routine tasks. Finally, Mo explains the importance of partnering with an automation software provider that has experience in operations, technology, accounting, and compliance.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Mo Hussein on LinkedIn, and Balanced Asset Solutions on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Artificial Intelligence (AI) is a continually evolving technology, especially for the property management industry. Samantha Bohm of Collen AI joins the podcast to discuss how automation and AI work together to streamline tedious, time-consuming tasks—like lease renewals and rent collection—all with the click of a button.

The beauty of AI and automation is that it is already equipped with answers and responses to resident inquiries, which provides better, faster communication overall. Additionally, the latest AI tools can deliver more valuable information and provide a personal touch, which results in a better resident experience.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Samantha Bohm on LinkedIn, and Collen AI on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

While customer and resident retention is a simple concept to understand, it’s not always easy to maintain in a competitive environment.

Tom Clements of Pest Share joins the podcast to discuss strategies that business owners and property managers can implement to help retain their customers and residents. Setting expectations, understanding needs, and frequent communication are key components of these approaches.

Tom also expands on the importance of providing clarity when setting an expectation and how to respond if it’s not met. Further, he shares why solution-based thinking is critical to understanding issues and finding resolutions, and why hiring staff members who share this vision is crucial to your operation.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Tom Clements on LinkedIn, and Pest Share on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

The Rent Manager User Conference (RMUC) is taking place this fall. Brittany Christerson, COO of London Computer Systems/Rent Manager, joins the podcast to discuss what is offered at the conference, the benefits of attending, and what to expect from the experience.

RMUC is a 4-day annual event for professionals in the property management industry to learn about all things Rent Manager, including best practices, a preview of the product roadmap, bootcamps, and roundtable sessions, the CEO keynote address, social events, networking opportunities, and much more. 

This event provides insight on how like-minded peers from around the world are utilizing Rent Manager and gives attendees the opportunity to meet with our award-winning Product Support team. RMUC also positively impacts each attendee’s business by sharing ways to improve time management and streamline processes. Rent Manager is customizable to fit any industry, and there are more than 70 different RMUC sessions to choose from.

The conference is held in a different location each year so that our customers and vendors are able to travel to various parts of the U.S. and enjoy interesting activities specific to each region. 

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Owner retention is a challenge with the average churn or attrition rate in the property management industry at about 25%. Even if you’re performing well, you can still lose clients because most owner turnover is caused by sales and not necessarily from a poor experience. There are many reasons why an owner may want to sell a property; therefore, an inherent churn rate is always possible. 

Lior Abramovich of Blanket joins the podcast to discuss the challenges of owner churn, data analysis, retention through maintaining relationships, and how to build your portfolio and make appropriate decisions that have a positive impact on the growth of your business.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Lior Abramovich on LinkedIn, and Blanket on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

The rise in fraud has created a need for advanced technology to verify resident income through various screening processes in the property management industry.

Ashli Allen of AmRent and George Homoelle of Ibbie join the podcast to discuss the various ways fraud is being committed and the challenges that property managers and leasing specialists are facing with different application/verification methods, all while trying to provide quality service to applicants. They also chat about efficient ways to combat these obstacles through consumer-permissioned income verification technology.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Ashli Allen on LinkedIn, AmRent on their company’s website; and George Homoelle on LinkedIn, and Ibbie on their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

As electric vehicles (EV) continue to rise in popularity, there is a growing need for EV charging stations in the multifamily industry. Unfortunately, this need can be a challenge for properties with a more complex electrical infrastructure.

Mike Mulqueen of SWTCH Energy joins the podcast to discuss the importance of having EV charging stations in multifamily communities, the growth in demand for electric vehicles, the expectations of EV owners, and the nature of charging infrastructure. Mike also addresses questions, challenges, and costs surrounding the installation of EV chargers, including how to maximize charging while recovering electrical costs and managing access controls to prevent power theft.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Mike Mulqueen on LinkedIn and SWTCH Energy on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Beyond Rent has reached its 100th episode! To celebrate, we’ve added video to enrich your podcast experience. You can also follow Beyond Rent on social media now! Links to the video and our social profiles are shared below.

Beyond Rent’s 100th episode—featuring Don Brunner, President and CEO of BRG Realty Group, LLC—focuses on his experience of more than 20 years in the industry. Don speaks about the growth in technology adoption by property managers and BRG’s strategy to add new technology to their operations. He also discusses how important it is to set employees up for success by connecting them to education and networking opportunities. Further, Don shares his thoughts on current challenges in property management and possibilities for future growth.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Don Brunner on LinkedIn, and BRG on their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Very few things are as important as where someone lives. Scott Jacobson of Onward Equity joins the podcast to discuss how to create investment value for both owners and residents, as well as some of the challenges investors face in today’s complex property management industry.

Value-added opportunities can include physical renovations and landscaping to create curb appeal. Scott also stresses the importance of treating residents with respect and care, since being responsive and attentive ultimately affects their overall experience and shows that you value their time.

Further, he talks about the primary challenges in property management such as rising interest rates, obtaining new deals, increasing costs for property insurance, and property-specific issues.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Scott Jacobson on LinkedIn, and Onward Equity on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Companies are more successful and efficient when they have current, accurate data. Employing metrics, dashboards, and data warehouses—a central repository of data from different systems—can help businesses achieve their goals. 

Saad Shah of RentViewer joins the podcast to discuss the importance of utilizing data and analytics in the real estate management industry. Doing so gives companies better visibility and business intelligence; it eliminates manual work; and streamlines expense and work order management. By evaluating the processes and tasks that are costing you the most money, you can use data to improve your bottom line.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Saad Shah on LinkedIn, and RentViewer on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

The job market has changed significantly over the last five years and there’s more competition than ever for mid- to upper-level real estate positions. Even if you aren’t actively looking for a new role, being aware of interview best practices is important to ensure that your resume and LinkedIn profile are current and in alignment with one another.

David Lorenzen of Southcoast Partners joins the podcast to discuss the importance of matching your LinkedIn profile experience with your resume, interview best practices, and expert tips on the most effective ways to utilize these tools to stand out to recruiters.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about David Lorenzen on LinkedIn and Southcoast Partners on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

When filing insurance claims, many companies attempt to do so without the assistance of a public adjuster, which can have a negative impact on their bottom line. 

Andy Gurczak of All City Adjusting joins the podcast to share best practices to ensure your insurance claims are paid correctly and to maximize every aspect of your claim. He also discusses the benefits of working with a public adjuster and the best ways to handle insurance claims if you’re unable to do so.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Andy Gurczak on LinkedIn and All City Adjusting on their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Creating a strong culture by living your company’s core values—from the top down—is key to hiring the best people for your organization. Pete Neubig of VPM Solutions joins the podcast to share some best practices on how to do this through DiSC personality profiling, job descriptions that match these profiles, key performance indicators, and cross-promotion across multiple online platforms to attract as many qualified candidates as possible.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Pete Neubig on LinkedIn and VPM Solutions on their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

When investing in rental properties, most people (including realtors) don’t fully understand what’s needed to be successful. Steven Andrews of SOARX Consulting joins the podcast to share his expertise on getting started in this lucrative market. 

Steven’s newly released book, “The New American Dream,” provides the guidance and foundation needed before you begin investing in rental properties. He discusses the importance of finding a mentor with real-world experience who understands the risks involved, is willing to help, and can provide valuable advice. The book also examines why performing due diligence, educating yourself, and building authentic relationships are crucial for success.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Steven Andrews on LinkedIn and SOARX Consulting via the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Post-pandemic, the information technology landscape continues to evolve and cybersecurity awareness is more important than ever, especially with the rise of artificial intelligence and digital data. Instead of using traditional hardware-based solutions, most businesses have transitioned to Software-as-a-Service (SaaS) cloud-based resources.

Dave Staun of LCS and Rent Manager joins the podcast to discuss the importance of having an experienced managed service provider (MSP) to implement cybersecurity measures like email security and encryption, firewalls, antivirus solutions, data backups, and employee education.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, and connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

You can connect with Dave Staun on LinkedIn and LCS via the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

When not managed properly, trees can adversely impact a property—increasing capital expenses, affecting roads and utilities, and causing safety hazards throughout the community. Nick Lefke of National Professional Services joins the podcast to share why having a proactive approach to tree management via technology recommendations and a planned budget can help evenly distribute expenses and conserve costs over time.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Nick Lefke on LinkedIn and National Professional Services via the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Achieving team buy-in when an organization goes through a change-management scenario can be challenging. Matthew Tringali of BetterWho joins the podcast to share how to better manage change through a culture of listening, developing a focused strategy, and working collaboratively with stakeholders to reach a shared vision.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Matthew Tringali on LinkedIn and BetterWho via the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

The lots we park our vehicles in aren’t regularly on most people’s minds—but they are for John Evans of EverLine. An expert in pavement maintenance, John joins the podcast to share how applying preventative maintenance strategies to your parking lots can have a huge impact on the financial health of your property, while improving curb appeal and safety.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about John Evans on LinkedIn and EverLine on their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Tracking down missing receipts is just as painful as trying to remember what was purchased in the first place. Fortunately, technology is changing this process. Omer Menashe of Clyr joins the podcast to share his thoughts on expense management and tracking, and insights into related technology and time management.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Omer Menashe on LinkedIn and Clyr  via their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

No matter how great a person is at their job, we can all learn and grow from others. Usually, that involves a manager, coach, or consultant helping us along the way. Deb Newell of Real-Time Consulting is a business consultant who specializes in the property management industry. She joins the podcast to answer a series of questions to help us improve operations in this unique industry.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Deb Newell on LinkedIn and Real-Time Consulting via their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

With the industry focused on improving the resident experience, technology is often leveraged to make those improvements. Cristine Brown of Rhino joins the podcast to share her thoughts on how we got here, how the pandemic accelerated the digital experience, and how to meet resident expectations in the future. With a focus on improving the digital aspects of the move-in process, she also provides great insights into how we should approach this important part of the leasing process.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Cristine Brown on LinkedIn[VP1] [EH2] [VP3]  and Rhino via their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Granting access to a property goes much further than just its residents. It impacts every person who visits or works there. On this episode, Cyrus Claffey of ButterflyMX joins us to share his insights into the utility of property access control systems in our industry and the changes he’s seen. He also shares exciting news about an upcoming release from ButterflyMX as the company continues to build a solution that improves the experience of everyone who walks through the front door of a property.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Cyrus Claffey on LinkedIn, and ButterflyMX on their website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

There are many ways you can invest in real estate, including owning and managing properties. However, some prefer to hire a professional property management company to take care of day-to-day tasks. There are also lucrative opportunities to invest through partnerships, but many would-be investors aren’t aware of real estate syndication. Stewart Beal of Beal Capital joins the podcast to share his insights—based on more than 20 years of real estate experience—and the different ways you can invest in real estate.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Stewart Beal on LinkedIn and Beal Capital via the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

A key component to centralizing operations is implementing the right technology. Mike Branam of PointCentral has worked in the smart technology industry for years and joins the podcast to share his thoughts on centralization and the current state of smart apartment applications for leasing, resident experience, and maintenance.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Mike Branam on LinkedIn and PointCentral via the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.