Building Sustainably
Join host Tim O’Brien to discuss Green Building Practices, Innovative Designs, & Renewable Technologies. Plus learn more about sustainability in the building industry and communities through the eyes of a homebuilder. We look at Sustainability from four different perspectives and will provide insights you can take back to your life and business: The Homebuilding Industry, Our Community, Our Homes, Our Employees.
Building Sustainably
Using Avid Ratings to Improve the Customer Experience
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Tim O'Brien
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In this episode, Tim O’Brien talks about our process for surveying customers throughout their new home journey, including design, construction, and customer care. Through the use of third-party surveys from Avid Ratings, which is a comprehensive customer experience surveying platform, we have consistently improved on our commitment to deliver extraordinary experiences to our customers.