20. The keys to Remarkable Retail with Steve Dennis

This interview is truly Remarkable!

In the latest instalment of The Interviews for SHOPOLOGY, Dr Jason Pallant interviewed Steve Dennis about the keys to Remarkable Retail and how the industry should respond to the post-Covid future. 

Steve Dennis is a titan of retail, having worked at and consulted to many Fortune 500 retailers. He now co-hosts the Remarkable Retail podcast and is about to launch the 2nd edition of his Remarkable Retail book. In this detailed interview, Steve and Jason discuss:

• What remarkable retail means and why 'very good is no longer good enough'
• What has changed, and what hasn't, as a result of the Covid-19 pandemic
• The death of the boring middle and how to escape
• Hybridisation and harmonisation taking over from 'omni-channel' retail
• Why closing stores to reduce costs may be counterproductive long term
• The danger of trying to be the next 'Warby Parker of whatever'
• The next 'blind spots' for retailers

The Interviews series for SHOPOLOGY brings you in-depth discussions with the top minds in retail, facilitated by Dr Jason Pallant from Swinburne Business School and Dr Louise Grimmer from the University of Tasmania.