Voices of eCommerce
Do you want understand how eCommerce works? I’m professor John Drake of East Carolina University. My podcast “Voices of eCommerce” wants to build that understanding in the area I love most - eCommerce. In this podcast, I interview the people behind the scenes of eCommerce - the people that design, build, market, and run online, mobile, and social initiatives. These interviews ask about their careers, job roles, and the current state of eCommerce in business today.
Voices of eCommerce
Ep. 9 - Arthur Zey, product manager at Amazon in their Alexia Developer Portal
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John Drake
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Season 1
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Episode 9
In this episode, we talk to Arthur Zey, senior technical product manager at Amazon for the Alexa developer's portal. We talk about:
- What is a product manager in the tech industry
- How a product management differs from a project management
- How the Alexa developer's portal is structured
- Why UX reflects thoughtfulness in design
- Why technical documentation requires good UX
- How API development and technical documentation relate
- Various workflows for technical writers developing technical documentation
- Using JIRA for workflows
- Why interpersonal challenges tend to be the most difficult issues in tech
- Some strategies for dealing with interpersonal issues
- Why getting hands-on work experience is critical for your career
To learn more about eCommerce, check out my textbook at:
eCommerce: A Stakeholder Approach