Retain Your Employees and Build a World-Class Culture - John DiJulius Artwork

SIMPLE brand With Matt Lyles

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SIMPLE brand With Matt Lyles

Retain Your Employees and Build a World-Class Culture - John DiJulius

June 12, 2024 • Matt Lyles • Episode 131

In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius.

John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on building world-class customer and employee experiences. John is the bestselling author of six books, including his newest, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.

John and I talk about the little-known secret of how to become a more profitable company in both the short and long term: happy employees.

Here’s what we discuss:

How we got to the point of “quiet quitting”
Why the power of purpose trumps the paycheck
The importance of storytelling in vision-casting a career
How to make your employees feel as cared for as your customers
How to avoid creating accidental managers
Why onboarding needs to be more than a training class
How to design an employee-specific career journey
The importance of focusing on the whole person, not just the job
How the employee experience starts during recruitment
The “Columbo method” of interviewing

RESOURCES FROM THIS EPISODE: