Turn Customers Into Raving Fans With a Customer Experience Engine - Scott Wozniak Artwork

SIMPLE brand With Matt Lyles

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SIMPLE brand With Matt Lyles

Turn Customers Into Raving Fans With a Customer Experience Engine - Scott Wozniak

August 28, 2024 • Matt Lyles • Episode 136

In this week’s episode of the SIMPLE brand podcast, I talk with Scott Wozniak.

Scott is the founder and CEO of Swoz Consulting where he helps startups, family enterprises, and Fortune 500 companies create raving fans of customers and employees.

And Scott’s the bestselling author of Make Your Brand Legendary: Create Raving Fans With the Customer Experience Engine.

Here’s what we discuss:

The secret to creating raving fans
Customer Insight is the fuel that powers your customer experience engine
Operational excellence is more important than wowing customers
A healthy leadership team is needed for excellent customer experience
How Scott’s faith drives his customer experience approach

RESOURCES FROM THIS EPISODE: