{"version":"1.0.0","segments":[{"speaker":"Tara Thurber","startTime":5.73,"endTime":8.34,"body":"Hey guys, welcome"},{"speaker":"Tara Thurber","startTime":5.73,"endTime":8.34,"body":"back to Top5 brought to you by"},{"speaker":"Tara Thurber","startTime":8.37,"endTime":11.79,"body":"DefinedTalent. We are a results"},{"speaker":"Tara Thurber","startTime":8.37,"endTime":11.79,"body":"driven service working with"},{"speaker":"Tara Thurber","startTime":11.79,"endTime":14.94,"body":"clients to connect them with"},{"speaker":"Tara Thurber","startTime":11.79,"endTime":14.94,"body":"quality talent as well as"},{"speaker":"Tara Thurber","startTime":14.94,"endTime":18.96,"body":"working to make an impact within"},{"speaker":"Tara Thurber","startTime":14.94,"endTime":18.96,"body":"the recruiting industry. We talk"},{"speaker":"Tara Thurber","startTime":18.96,"endTime":21.3,"body":"straight about today's"},{"speaker":"Tara Thurber","startTime":18.96,"endTime":21.3,"body":"professional world with real"},{"speaker":"Tara Thurber","startTime":21.3,"endTime":24.72,"body":"world professionals, experts in"},{"speaker":"Tara Thurber","startTime":21.3,"endTime":24.72,"body":"recruitment, job seekers and"},{"speaker":"Tara Thurber","startTime":24.72,"endTime":28.65,"body":"business owners alike. Have a"},{"speaker":"Tara Thurber","startTime":24.72,"endTime":28.65,"body":"question for us? Send it in and"},{"speaker":"Tara Thurber","startTime":28.65,"endTime":30.51,"body":"you might spark our next"},{"speaker":"Tara Thurber","startTime":28.65,"endTime":30.51,"body":"conversation."},{"speaker":"Tara Thurber","startTime":33.54,"endTime":36.84,"body":"I'm Tara Thurber, Director of"},{"speaker":"Tara Thurber","startTime":33.54,"endTime":36.84,"body":"Talent Innovation. And joining"},{"speaker":"Tara Thurber","startTime":36.84,"endTime":40.77,"body":"me today to discuss her Top5"},{"speaker":"Tara Thurber","startTime":36.84,"endTime":40.77,"body":"Business Tips to Keeping a Small"},{"speaker":"Tara Thurber","startTime":40.77,"endTime":45.69,"body":"Business Secure and Financially"},{"speaker":"Tara Thurber","startTime":40.77,"endTime":45.69,"body":"Stable is Lynn Shaw, CFO at"},{"speaker":"Tara Thurber","startTime":45.69,"endTime":48.33,"body":"DefinedLogic. Hey, Lynn, how are"},{"speaker":"Tara Thurber","startTime":45.69,"endTime":48.33,"body":"you today?"},{"speaker":"Lynn Shaw","startTime":48.87,"endTime":52.05,"body":"Hi Tara, thank you"},{"speaker":"Lynn Shaw","startTime":48.87,"endTime":52.05,"body":"for having me. It's very"},{"speaker":"Lynn Shaw","startTime":52.05,"endTime":52.71,"body":"exciting."},{"speaker":"Tara Thurber","startTime":53.46,"endTime":56.85,"body":"Awesome, I'm so"},{"speaker":"Tara Thurber","startTime":53.46,"endTime":56.85,"body":"excited to have you on. So I'm"},{"speaker":"Tara Thurber","startTime":56.85,"endTime":60.39,"body":"going to jump right in, Lynn,"},{"speaker":"Tara Thurber","startTime":56.85,"endTime":60.39,"body":"talk to me, what is it like to"},{"speaker":"Tara Thurber","startTime":60.39,"endTime":64.14,"body":"work for a company for 20"},{"speaker":"Tara Thurber","startTime":60.39,"endTime":64.14,"body":"years?! (laughs)"},{"speaker":"Lynn Shaw","startTime":65.25,"endTime":69.96,"body":"It's been an amazing"},{"speaker":"Lynn Shaw","startTime":65.25,"endTime":69.96,"body":"journey. You know, I've always"},{"speaker":"Lynn Shaw","startTime":69.96,"endTime":74.04,"body":"stayed with the companies. I've"},{"speaker":"Lynn Shaw","startTime":69.96,"endTime":74.04,"body":"worked for long-term even back"},{"speaker":"Lynn Shaw","startTime":74.04,"endTime":77.61,"body":"in high school and my first job"},{"speaker":"Lynn Shaw","startTime":74.04,"endTime":77.61,"body":"out-of college I was there for"},{"speaker":"Lynn Shaw","startTime":77.61,"endTime":81.33,"body":"nearly seven years, which seems"},{"speaker":"Lynn Shaw","startTime":77.61,"endTime":81.33,"body":"like a long time to me for first"},{"speaker":"Lynn Shaw","startTime":81.33,"endTime":85.95,"body":"job. But when we started DL all"},{"speaker":"Lynn Shaw","startTime":81.33,"endTime":85.95,"body":"those years ago, I never"},{"speaker":"Lynn Shaw","startTime":85.95,"endTime":90.0,"body":"imagined I'd still be here,"},{"speaker":"Lynn Shaw","startTime":85.95,"endTime":90.0,"body":"especially as the only original."},{"speaker":"Tara Thurber","startTime":90.27,"endTime":90.69,"body":"Right.."},{"speaker":"Lynn Shaw","startTime":90.72,"endTime":91.77,"body":"...20 years later."},{"speaker":"Tara Thurber","startTime":92.97,"endTime":95.91,"body":"Unbelievable. And"},{"speaker":"Tara Thurber","startTime":92.97,"endTime":95.91,"body":"now, how did you come to be a"},{"speaker":"Tara Thurber","startTime":95.91,"endTime":98.16,"body":"part of the inception of"},{"speaker":"Tara Thurber","startTime":95.91,"endTime":98.16,"body":"DefinedLogic?"},{"speaker":"Lynn Shaw","startTime":99.05,"endTime":102.5,"body":"So I guess you could"},{"speaker":"Lynn Shaw","startTime":99.05,"endTime":102.5,"body":"say I was in the right place at"},{"speaker":"Lynn Shaw","startTime":102.5,"endTime":103.4,"body":"the right time."},{"speaker":"Tara Thurber","startTime":103.49,"endTime":103.91,"body":"Yeah."},{"speaker":"Lynn Shaw","startTime":103.97,"endTime":106.37,"body":"I was recently"},{"speaker":"Lynn Shaw","startTime":103.97,"endTime":106.37,"body":"married. And I was commuting"},{"speaker":"Lynn Shaw","startTime":106.37,"endTime":111.38,"body":"from Red Bank to New York City,"},{"speaker":"Lynn Shaw","startTime":106.37,"endTime":111.38,"body":"working for a marketing research"},{"speaker":"Lynn Shaw","startTime":111.38,"endTime":116.0,"body":"company. And I wasn't crazy"},{"speaker":"Lynn Shaw","startTime":111.38,"endTime":116.0,"body":"about the job. And I was really"},{"speaker":"Lynn Shaw","startTime":116.0,"endTime":117.08,"body":"unhappy with the commute."},{"speaker":"Lynn Shaw","startTime":117.0,"endTime":119.79,"body":"So on the train one"},{"speaker":"Lynn Shaw","startTime":117.0,"endTime":119.79,"body":"day, my husband who was"},{"speaker":"Tara Thurber","startTime":117.08,"endTime":117.14,"body":"Yeah."},{"speaker":"Tara Thurber","startTime":118.59,"endTime":119.52,"body":"(laughs)"},{"speaker":"Lynn Shaw","startTime":119.55,"endTime":121.8,"body":"...which was amazing."},{"speaker":"Lynn Shaw","startTime":119.55,"endTime":121.8,"body":"But I didn't have any web"},{"speaker":"Lynn Shaw","startTime":119.855,"endTime":123.424,"body":"commuting with me at the time"},{"speaker":"Lynn Shaw","startTime":119.855,"endTime":123.424,"body":"said, you know, read this"},{"speaker":"Lynn Shaw","startTime":122.67,"endTime":126.69,"body":"experience. I did have a lot of"},{"speaker":"Lynn Shaw","startTime":122.67,"endTime":126.69,"body":"client- facing experience and"},{"speaker":"Lynn Shaw","startTime":123.489,"endTime":127.317,"body":"article, it's about a tech"},{"speaker":"Lynn Shaw","startTime":123.489,"endTime":127.317,"body":"company in Red Bank, and it said"},{"speaker":"Lynn Shaw","startTime":126.99,"endTime":149.07,"body":"Epresence, which was the company"},{"speaker":"Lynn Shaw","startTime":126.99,"endTime":149.07,"body":"had a need for that at the time."},{"speaker":"Lynn Shaw","startTime":127.382,"endTime":131.535,"body":"they were hiring. So I submitted"},{"speaker":"Lynn Shaw","startTime":127.382,"endTime":131.535,"body":"my resume. I interviewed. I got"},{"speaker":"Lynn Shaw","startTime":131.6,"endTime":135.299,"body":"a job as a project manager, you"},{"speaker":"Lynn Shaw","startTime":131.6,"endTime":135.299,"body":"know, gave up my two hour"},{"speaker":"Lynn Shaw","startTime":135.364,"endTime":138.09,"body":"commute for a seven minute walk"},{"speaker":"Lynn Shaw","startTime":135.364,"endTime":138.09,"body":"to work..."},{"speaker":"Tara Thurber","startTime":138.0,"endTime":138.54,"body":"Right."},{"speaker":"Tara Thurber","startTime":140.04,"endTime":160.62,"body":"But my second week on the job,"},{"speaker":"Tara Thurber","startTime":140.04,"endTime":160.62,"body":"Alex Shanley started, and he and"},{"speaker":"Tara Thurber","startTime":149.43,"endTime":152.49,"body":"So my first week on the job,"},{"speaker":"Tara Thurber","startTime":149.43,"endTime":152.49,"body":"they announced they're selling"},{"speaker":"Tara Thurber","startTime":152.49,"endTime":155.22,"body":"the company, which was a little"},{"speaker":"Tara Thurber","startTime":152.49,"endTime":155.22,"body":"scary, right."},{"speaker":"Tara Thurber","startTime":160.62,"endTime":164.13,"body":"I worked together on many"},{"speaker":"Tara Thurber","startTime":160.62,"endTime":164.13,"body":"projects, he was a great mentor"},{"speaker":"Tara Thurber","startTime":164.13,"endTime":167.64,"body":"for me. And then when things"},{"speaker":"Tara Thurber","startTime":164.13,"endTime":167.64,"body":"started to go south a little bit"},{"speaker":"Tara Thurber","startTime":167.64,"endTime":172.2,"body":"there with the new company, he"},{"speaker":"Tara Thurber","startTime":167.64,"endTime":172.2,"body":"left. And he and I kept in touch"},{"speaker":"Tara Thurber","startTime":172.26,"endTime":177.03,"body":"along with Bill Meyers, who was"},{"speaker":"Tara Thurber","startTime":172.26,"endTime":177.03,"body":"a salesperson for Epresence. And"},{"speaker":"Tara Thurber","startTime":177.06,"endTime":179.85,"body":"the three of us started talking"},{"speaker":"Tara Thurber","startTime":177.06,"endTime":179.85,"body":"about starting our own company."},{"speaker":"Tara Thurber","startTime":180.78,"endTime":184.02,"body":"And in January 2002, we did just"},{"speaker":"Tara Thurber","startTime":180.78,"endTime":184.02,"body":"that."},{"speaker":"Tara Thurber","startTime":184.5,"endTime":184.56,"body":"Wow."},{"speaker":"Lynn Shaw","startTime":184.56,"endTime":188.58,"body":"We started working"},{"speaker":"Lynn Shaw","startTime":184.56,"endTime":188.58,"body":"from a room in Alex's house. And"},{"speaker":"Lynn Shaw","startTime":188.58,"endTime":191.31,"body":"we opened our first office in"},{"speaker":"Lynn Shaw","startTime":188.58,"endTime":191.31,"body":"the Red Bank Galleria a few"},{"speaker":"Lynn Shaw","startTime":191.31,"endTime":196.41,"body":"months later. And Alex, Bill and"},{"speaker":"Lynn Shaw","startTime":191.31,"endTime":196.41,"body":"I managed the company together"},{"speaker":"Lynn Shaw","startTime":196.41,"endTime":202.74,"body":"for 16 years until Alex retired"},{"speaker":"Lynn Shaw","startTime":196.41,"endTime":202.74,"body":"in 2018. And then he and Bill"},{"speaker":"Lynn Shaw","startTime":202.83,"endTime":206.34,"body":"decided to sell the company to"},{"speaker":"Lynn Shaw","startTime":202.83,"endTime":206.34,"body":"one of our employees, Mike Simon"},{"speaker":"Lynn Shaw","startTime":206.7,"endTime":211.68,"body":"in 2020. And I continue to work"},{"speaker":"Lynn Shaw","startTime":206.7,"endTime":211.68,"body":"as the company CFO today."},{"speaker":"Tara Thurber","startTime":212.61,"endTime":215.58,"body":"That's amazing."},{"speaker":"Tara Thurber","startTime":212.61,"endTime":215.58,"body":"And what a journey to I mean, 20"},{"speaker":"Tara Thurber","startTime":215.61,"endTime":220.17,"body":"years and so many changes"},{"speaker":"Tara Thurber","startTime":215.61,"endTime":220.17,"body":"throughout the life of"},{"speaker":"Tara Thurber","startTime":220.2,"endTime":226.05,"body":"DefinedLogic and just so many"},{"speaker":"Tara Thurber","startTime":220.2,"endTime":226.05,"body":"ups and downs to I'm sure. You"},{"speaker":"Tara Thurber","startTime":226.05,"endTime":230.46,"body":"know, nowadays too. I mean, you"},{"speaker":"Tara Thurber","startTime":226.05,"endTime":230.46,"body":"look at people's resumes, and"},{"speaker":"Tara Thurber","startTime":230.46,"endTime":233.88,"body":"it's like three years or four"},{"speaker":"Tara Thurber","startTime":230.46,"endTime":233.88,"body":"years that they stay at one"},{"speaker":"Tara Thurber","startTime":233.88,"endTime":238.02,"body":"company and then hop off to"},{"speaker":"Tara Thurber","startTime":233.88,"endTime":238.02,"body":"another one. So pretty awesome."},{"speaker":"Tara Thurber","startTime":238.14,"endTime":240.18,"body":"I'm very loyal, Tara! (laughs)"},{"speaker":"Tara Thurber","startTime":240.21,"endTime":249.18,"body":"Yeah. I'd sure say so! So what"},{"speaker":"Tara Thurber","startTime":240.21,"endTime":249.18,"body":"is the most important lesson"},{"speaker":"Tara Thurber","startTime":249.21,"endTime":253.02,"body":"throughout your life, that"},{"speaker":"Tara Thurber","startTime":249.21,"endTime":253.02,"body":"really throughout your career,"},{"speaker":"Tara Thurber","startTime":253.92,"endTime":255.0,"body":"that you've learned?"},{"speaker":"Lynn Shaw","startTime":256.44,"endTime":259.56,"body":"I would say you need"},{"speaker":"Lynn Shaw","startTime":256.44,"endTime":259.56,"body":"to be flexible and adapt to"},{"speaker":"Lynn Shaw","startTime":259.56,"endTime":262.47,"body":"change. And everybody's going to"},{"speaker":"Lynn Shaw","startTime":259.56,"endTime":262.47,"body":"laugh when they hear this"},{"speaker":"Lynn Shaw","startTime":262.47,"endTime":265.44,"body":"because it's a running joke in"},{"speaker":"Lynn Shaw","startTime":262.47,"endTime":265.44,"body":"the office about how I hate"},{"speaker":"Lynn Shaw","startTime":265.44,"endTime":266.1,"body":"change."},{"speaker":"Tara Thurber","startTime":266.1,"endTime":266.13,"body":"(laughs)"},{"speaker":"Lynn Shaw","startTime":266.61,"endTime":270.15,"body":"And admittedly, I am"},{"speaker":"Lynn Shaw","startTime":266.61,"endTime":270.15,"body":"not a huge fan of change. But"},{"speaker":"Lynn Shaw","startTime":270.15,"endTime":273.45,"body":"when I look back at all the"},{"speaker":"Lynn Shaw","startTime":270.15,"endTime":273.45,"body":"changes DL's been through in 20"},{"speaker":"Lynn Shaw","startTime":273.48,"endTime":276.51,"body":"years, I think I've adapted"},{"speaker":"Lynn Shaw","startTime":273.48,"endTime":276.51,"body":"pretty well. You know, when you"},{"speaker":"Lynn Shaw","startTime":276.51,"endTime":279.81,"body":"work in technology, industry,"},{"speaker":"Lynn Shaw","startTime":276.51,"endTime":279.81,"body":"things are always changing"},{"speaker":"Lynn Shaw","startTime":279.81,"endTime":280.44,"body":"anyway."},{"speaker":"Tara Thurber","startTime":280.56,"endTime":281.07,"body":"Yeah."},{"speaker":"Lynn Shaw","startTime":281.19,"endTime":283.68,"body":"And then add to that"},{"speaker":"Lynn Shaw","startTime":281.19,"endTime":283.68,"body":"being a small business and"},{"speaker":"Lynn Shaw","startTime":283.68,"endTime":287.46,"body":"constant change is just"},{"speaker":"Lynn Shaw","startTime":283.68,"endTime":287.46,"body":"inevitable. So you know, many,"},{"speaker":"Lynn Shaw","startTime":287.61,"endTime":291.48,"body":"many things have changed over"},{"speaker":"Lynn Shaw","startTime":287.61,"endTime":291.48,"body":"these 20 years from the size of"},{"speaker":"Lynn Shaw","startTime":291.48,"endTime":294.78,"body":"the company, the type of work we"},{"speaker":"Lynn Shaw","startTime":291.48,"endTime":294.78,"body":"do, the people, the office"},{"speaker":"Lynn Shaw","startTime":294.78,"endTime":298.86,"body":"location. And then of course,"},{"speaker":"Lynn Shaw","startTime":294.78,"endTime":298.86,"body":"you know, the biggest change was"},{"speaker":"Lynn Shaw","startTime":298.86,"endTime":300.84,"body":"the change in ownership two"},{"speaker":"Lynn Shaw","startTime":298.86,"endTime":300.84,"body":"years ago."},{"speaker":"Tara Thurber","startTime":301.08,"endTime":305.97,"body":"Right. And I liked"},{"speaker":"Tara Thurber","startTime":301.08,"endTime":305.97,"body":"the idea of well, just being"},{"speaker":"Tara Thurber","startTime":305.97,"endTime":309.45,"body":"flexible, and you're right,"},{"speaker":"Tara Thurber","startTime":305.97,"endTime":309.45,"body":"Technology is always changing"},{"speaker":"Tara Thurber","startTime":309.78,"endTime":318.09,"body":"and utilizing that I feel is"},{"speaker":"Tara Thurber","startTime":309.78,"endTime":318.09,"body":"something that it just helps"},{"speaker":"Tara Thurber","startTime":318.09,"endTime":320.61,"body":"people to keep moving forward."},{"speaker":"Tara Thurber","startTime":318.09,"endTime":320.61,"body":"Right?"},{"speaker":"Lynn Shaw","startTime":320.82,"endTime":323.97,"body":"Right. I don't always"},{"speaker":"Lynn Shaw","startTime":320.82,"endTime":323.97,"body":"like it, but I know it's"},{"speaker":"Lynn Shaw","startTime":323.97,"endTime":324.66,"body":"necessary (laughs)."},{"speaker":"Tara Thurber","startTime":324.9,"endTime":327.9,"body":"Yeah (laughs)."},{"speaker":"Tara Thurber","startTime":324.9,"endTime":327.9,"body":"Change can be hard, it can"},{"speaker":"Tara Thurber","startTime":327.9,"endTime":330.57,"body":"definitely be hard. But with"},{"speaker":"Tara Thurber","startTime":327.9,"endTime":330.57,"body":"change, too, there's always"},{"speaker":"Tara Thurber","startTime":330.57,"endTime":335.04,"body":"opportunity to be better, right?"},{"speaker":"Tara Thurber","startTime":330.57,"endTime":335.04,"body":"Or grow more from it."},{"speaker":"Lynn Shaw","startTime":335.1,"endTime":336.33,"body":"Yes."},{"speaker":"Tara Thurber","startTime":336.69,"endTime":338.52,"body":"Throughout this"},{"speaker":"Tara Thurber","startTime":336.69,"endTime":338.52,"body":"what has been the biggest"},{"speaker":"Tara Thurber","startTime":338.52,"endTime":341.55,"body":"hardship you as a CFO have had"},{"speaker":"Tara Thurber","startTime":338.52,"endTime":341.55,"body":"to overcome?"},{"speaker":"Lynn Shaw","startTime":342.93,"endTime":346.62,"body":"So what's hardest for"},{"speaker":"Lynn Shaw","startTime":342.93,"endTime":346.62,"body":"me is just ensuring that DL"},{"speaker":"Lynn Shaw","startTime":346.62,"endTime":350.82,"body":"remains financially stable, and"},{"speaker":"Lynn Shaw","startTime":346.62,"endTime":350.82,"body":"our employees are taken care of,"},{"speaker":"Lynn Shaw","startTime":351.24,"endTime":354.48,"body":"even in time, say, when sales"},{"speaker":"Lynn Shaw","startTime":351.24,"endTime":354.48,"body":"are down, you know, take the"},{"speaker":"Lynn Shaw","startTime":354.48,"endTime":358.86,"body":"pandemic, for an example. We had"},{"speaker":"Lynn Shaw","startTime":354.48,"endTime":358.86,"body":"just sold the company, some of"},{"speaker":"Lynn Shaw","startTime":358.86,"endTime":361.86,"body":"our clients were struggling to"},{"speaker":"Lynn Shaw","startTime":358.86,"endTime":361.86,"body":"pay us, but we wanted to do"},{"speaker":"Lynn Shaw","startTime":361.86,"endTime":365.73,"body":"everything in our power to avoid"},{"speaker":"Lynn Shaw","startTime":361.86,"endTime":365.73,"body":"layoffs and keep payroll stable,"},{"speaker":"Lynn Shaw","startTime":365.82,"endTime":367.59,"body":"which for the most part we were"},{"speaker":"Lynn Shaw","startTime":365.82,"endTime":367.59,"body":"able to"},{"speaker":"Tara Thurber","startTime":368.0,"endTime":368.66,"body":"Mmm hmm."},{"speaker":"Lynn Shaw","startTime":369.26,"endTime":372.53,"body":"And at a large"},{"speaker":"Lynn Shaw","startTime":369.26,"endTime":372.53,"body":"company, employees may be"},{"speaker":"Lynn Shaw","startTime":372.56,"endTime":376.61,"body":"nameless faces to the CFO. But"},{"speaker":"Lynn Shaw","startTime":372.56,"endTime":376.61,"body":"that's not the case at DL. I"},{"speaker":"Lynn Shaw","startTime":376.61,"endTime":379.85,"body":"mean, you know, I'm sure people"},{"speaker":"Lynn Shaw","startTime":376.61,"endTime":379.85,"body":"say this all the time. But we"},{"speaker":"Lynn Shaw","startTime":379.85,"endTime":383.9,"body":"truly are like a family at DL. I"},{"speaker":"Lynn Shaw","startTime":379.85,"endTime":383.9,"body":"know most of our employees,"},{"speaker":"Lynn Shaw","startTime":383.9,"endTime":387.65,"body":"personally, I know their spouses"},{"speaker":"Lynn Shaw","startTime":383.9,"endTime":387.65,"body":"and their children. So it's"},{"speaker":"Lynn Shaw","startTime":387.65,"endTime":391.01,"body":"difficult for me making"},{"speaker":"Lynn Shaw","startTime":387.65,"endTime":391.01,"body":"financial decisions that may"},{"speaker":"Lynn Shaw","startTime":391.01,"endTime":393.53,"body":"negatively impact these co"},{"speaker":"Lynn Shaw","startTime":391.01,"endTime":393.53,"body":"workers."},{"speaker":"Tara Thurber","startTime":393.62,"endTime":393.98,"body":"Right."},{"speaker":"Lynn Shaw","startTime":394.01,"endTime":396.2,"body":"You know medical"},{"speaker":"Lynn Shaw","startTime":394.01,"endTime":396.2,"body":"benefits is a good example."},{"speaker":"Lynn Shaw","startTime":396.92,"endTime":400.76,"body":"Every year, I have to evaluate"},{"speaker":"Lynn Shaw","startTime":396.92,"endTime":400.76,"body":"plans and carriers in order to"},{"speaker":"Lynn Shaw","startTime":400.76,"endTime":404.27,"body":"implement a solution that's"},{"speaker":"Lynn Shaw","startTime":400.76,"endTime":404.27,"body":"going to provide good medical"},{"speaker":"Lynn Shaw","startTime":404.27,"endTime":407.39,"body":"coverage to our employees"},{"speaker":"Lynn Shaw","startTime":404.27,"endTime":407.39,"body":"without placing too much of a"},{"speaker":"Lynn Shaw","startTime":407.39,"endTime":411.83,"body":"financial burden on the company."},{"speaker":"Lynn Shaw","startTime":407.39,"endTime":411.83,"body":"And ideally, it's just a numbers"},{"speaker":"Lynn Shaw","startTime":411.83,"endTime":412.67,"body":"decision, right?"},{"speaker":"Tara Thurber","startTime":412.91,"endTime":413.27,"body":"Right."},{"speaker":"Lynn Shaw","startTime":413.27,"endTime":416.03,"body":"But it's not for me,"},{"speaker":"Lynn Shaw","startTime":413.27,"endTime":416.03,"body":"because I think about how any"},{"speaker":"Lynn Shaw","startTime":416.03,"endTime":419.75,"body":"change to a carrier or the"},{"speaker":"Lynn Shaw","startTime":416.03,"endTime":419.75,"body":"premium structure is going to"},{"speaker":"Lynn Shaw","startTime":419.75,"endTime":424.58,"body":"affect individual employees and"},{"speaker":"Lynn Shaw","startTime":419.75,"endTime":424.58,"body":"their families. So, it can be"},{"speaker":"Lynn Shaw","startTime":424.58,"endTime":428.39,"body":"difficult to balance keeping"},{"speaker":"Lynn Shaw","startTime":424.58,"endTime":428.39,"body":"everybody fairly compensated,"},{"speaker":"Lynn Shaw","startTime":428.42,"endTime":431.45,"body":"you know, offering best benefits"},{"speaker":"Lynn Shaw","startTime":428.42,"endTime":431.45,"body":"all of that and keeping the"},{"speaker":"Lynn Shaw","startTime":431.45,"endTime":435.56,"body":"company financially stable."},{"speaker":"Lynn Shaw","startTime":431.45,"endTime":435.56,"body":"Difficult, but not impossible. I"},{"speaker":"Lynn Shaw","startTime":435.56,"endTime":437.9,"body":"can happily say, after 20 years"},{"speaker":"Lynn Shaw","startTime":435.56,"endTime":437.9,"body":"doing it."},{"speaker":"Tara Thurber","startTime":438.59,"endTime":442.34,"body":"Well, and I know"},{"speaker":"Tara Thurber","startTime":438.59,"endTime":442.34,"body":"from a couple little birdies"},{"speaker":"Tara Thurber","startTime":442.34,"endTime":447.59,"body":"that, you know, you're - lots of"},{"speaker":"Tara Thurber","startTime":442.34,"endTime":447.59,"body":"high fives for keeping the"},{"speaker":"Tara Thurber","startTime":447.59,"endTime":450.5,"body":"financials always in the"},{"speaker":"Tara Thurber","startTime":447.59,"endTime":450.5,"body":"positive throughout these 20"},{"speaker":"Tara Thurber","startTime":450.53,"endTime":450.83,"body":"years."},{"speaker":"Lynn Shaw","startTime":450.83,"endTime":451.04,"body":"Thank you (laughs)."},{"speaker":"Tara Thurber","startTime":450.9,"endTime":454.387,"body":"I mean, not not an"},{"speaker":"Tara Thurber","startTime":450.9,"endTime":454.387,"body":"easy task. And, you know,"},{"speaker":"Lynn Shaw","startTime":452.56,"endTime":468.37,"body":"These past couple of"},{"speaker":"Lynn Shaw","startTime":452.56,"endTime":468.37,"body":"years have definitely been two"},{"speaker":"Lynn Shaw","startTime":454.466,"endTime":459.222,"body":"especially over the past two"},{"speaker":"Lynn Shaw","startTime":454.466,"endTime":459.222,"body":"years, I mean, everything and I"},{"speaker":"Lynn Shaw","startTime":459.301,"endTime":463.74,"body":"feel like it's been a huge"},{"speaker":"Lynn Shaw","startTime":459.301,"endTime":463.74,"body":"pivot, but successful. Right?"},{"speaker":"Lynn Shaw","startTime":468.37,"endTime":469.78,"body":"of the most challenging."},{"speaker":"Tara Thurber","startTime":469.81,"endTime":470.05,"body":"Yeah."},{"speaker":"Lynn Shaw","startTime":470.05,"endTime":474.49,"body":"We hit a little blip"},{"speaker":"Lynn Shaw","startTime":470.05,"endTime":474.49,"body":"early on around 2005. And then I"},{"speaker":"Lynn Shaw","startTime":474.49,"endTime":479.89,"body":"would say this is the next"},{"speaker":"Lynn Shaw","startTime":474.49,"endTime":479.89,"body":"worst, or probably the worst."},{"speaker":"Tara Thurber","startTime":480.16,"endTime":480.55,"body":"Yeah."},{"speaker":"Lynn Shaw","startTime":480.94,"endTime":483.25,"body":"But we've we've done"},{"speaker":"Lynn Shaw","startTime":480.94,"endTime":483.25,"body":"it, you know, we've done it, it"},{"speaker":"Lynn Shaw","startTime":483.25,"endTime":488.14,"body":"was new ownership, and there was"},{"speaker":"Lynn Shaw","startTime":483.25,"endTime":488.14,"body":"a lot going on, but we've we've"},{"speaker":"Lynn Shaw","startTime":488.14,"endTime":492.31,"body":"managed to, you know, continue"},{"speaker":"Lynn Shaw","startTime":488.14,"endTime":492.31,"body":"without any major issues these"},{"speaker":"Lynn Shaw","startTime":492.31,"endTime":496.78,"body":"two years, which is really, to"},{"speaker":"Lynn Shaw","startTime":492.31,"endTime":496.78,"body":"me, really exciting. And kudos"},{"speaker":"Lynn Shaw","startTime":496.78,"endTime":498.34,"body":"to Mike and the whole team."},{"speaker":"Tara Thurber","startTime":498.37,"endTime":498.88,"body":"Yeah."},{"speaker":"Lynn Shaw","startTime":500.02,"endTime":502.87,"body":"And, you know, I"},{"speaker":"Lynn Shaw","startTime":500.02,"endTime":502.87,"body":"definitely was part of that, but"},{"speaker":"Lynn Shaw","startTime":502.9,"endTime":505.6,"body":"I think it took everybody"},{"speaker":"Lynn Shaw","startTime":502.9,"endTime":505.6,"body":"pulling together during this"},{"speaker":"Lynn Shaw","startTime":505.6,"endTime":509.32,"body":"difficult time. And just"},{"speaker":"Lynn Shaw","startTime":505.6,"endTime":509.32,"body":"definitely moving out of it."},{"speaker":"Tara Thurber","startTime":509.53,"endTime":511.72,"body":"Right, right. I"},{"speaker":"Tara Thurber","startTime":509.53,"endTime":511.72,"body":"just got goosebumps talking"},{"speaker":"Tara Thurber","startTime":511.72,"endTime":515.32,"body":"about this, because it's true,"},{"speaker":"Tara Thurber","startTime":511.72,"endTime":515.32,"body":"you know, and going back to your"},{"speaker":"Tara Thurber","startTime":515.65,"endTime":522.43,"body":"earlier point of, DefinedLogic"},{"speaker":"Tara Thurber","startTime":515.65,"endTime":522.43,"body":"is a family. And I think as"},{"speaker":"Tara Thurber","startTime":522.7,"endTime":526.45,"body":"everybody kind of pulls"},{"speaker":"Tara Thurber","startTime":522.7,"endTime":526.45,"body":"together, that aids in the"},{"speaker":"Tara Thurber","startTime":526.45,"endTime":531.46,"body":"success as well, right? We're"},{"speaker":"Tara Thurber","startTime":526.45,"endTime":531.46,"body":"all lenient or flexible with the"},{"speaker":"Tara Thurber","startTime":531.46,"endTime":536.83,"body":"ever changing landscape. So"},{"speaker":"Tara Thurber","startTime":531.46,"endTime":536.83,"body":"being able to kind of get"},{"speaker":"Tara Thurber","startTime":536.83,"endTime":541.03,"body":"through all of this together."},{"speaker":"Tara Thurber","startTime":536.83,"endTime":541.03,"body":"And, you know, patting you on"},{"speaker":"Tara Thurber","startTime":541.03,"endTime":546.01,"body":"the back, Mike on the back."},{"speaker":"Tara Thurber","startTime":541.03,"endTime":546.01,"body":"Definitely. So definitely been"},{"speaker":"Tara Thurber","startTime":546.04,"endTime":549.52,"body":"some great changes, even though"},{"speaker":"Tara Thurber","startTime":546.04,"endTime":549.52,"body":"it's been a huge hurdle, so to"},{"speaker":"Tara Thurber","startTime":549.52,"endTime":550.0,"body":"speak."},{"speaker":"Lynn Shaw","startTime":550.09,"endTime":550.75,"body":"Yes."},{"speaker":"Tara Thurber","startTime":553.24,"endTime":555.22,"body":"In your opinion,"},{"speaker":"Tara Thurber","startTime":553.24,"endTime":555.22,"body":"what is the most important"},{"speaker":"Tara Thurber","startTime":555.22,"endTime":559.51,"body":"personality trait or strength"},{"speaker":"Tara Thurber","startTime":555.22,"endTime":559.51,"body":"someone would need to work with"},{"speaker":"Tara Thurber","startTime":559.51,"endTime":563.92,"body":"in your industry and to be"},{"speaker":"Tara Thurber","startTime":559.51,"endTime":563.92,"body":"successful at their job?"},{"speaker":"Lynn Shaw","startTime":566.39,"endTime":569.48,"body":"You have to be really"},{"speaker":"Lynn Shaw","startTime":566.39,"endTime":569.48,"body":"organized and be able to juggle"},{"speaker":"Lynn Shaw","startTime":569.48,"endTime":573.86,"body":"many tasks. I do feel that that"},{"speaker":"Lynn Shaw","startTime":569.48,"endTime":573.86,"body":"is probably one of my biggest"},{"speaker":"Lynn Shaw","startTime":573.86,"endTime":578.42,"body":"strengths. And when we started"},{"speaker":"Lynn Shaw","startTime":573.86,"endTime":578.42,"body":"DefinedLogic, and only had a few"},{"speaker":"Lynn Shaw","startTime":578.42,"endTime":582.29,"body":"projects, I was able to fill the"},{"speaker":"Lynn Shaw","startTime":578.42,"endTime":582.29,"body":"role of project manager as well"},{"speaker":"Lynn Shaw","startTime":582.29,"endTime":585.83,"body":"as CFO. And then as we grow, it"},{"speaker":"Lynn Shaw","startTime":582.29,"endTime":585.83,"body":"was clear that I would need to"},{"speaker":"Lynn Shaw","startTime":585.83,"endTime":589.43,"body":"give one up - one of those roles"},{"speaker":"Lynn Shaw","startTime":585.83,"endTime":589.43,"body":"up to really focus on the other."},{"speaker":"Tara Thurber","startTime":589.64,"endTime":590.09,"body":"Right."},{"speaker":"Lynn Shaw","startTime":590.63,"endTime":594.35,"body":"And while today my"},{"speaker":"Lynn Shaw","startTime":590.63,"endTime":594.35,"body":"title is CFO I still do perform"},{"speaker":"Lynn Shaw","startTime":594.35,"endTime":597.92,"body":"any other tasks that a"},{"speaker":"Lynn Shaw","startTime":594.35,"endTime":597.92,"body":"traditional CFO might not like"},{"speaker":"Lynn Shaw","startTime":598.4,"endTime":602.03,"body":"we talked about benefits in HR"},{"speaker":"Lynn Shaw","startTime":598.4,"endTime":602.03,"body":"duties that I share with our our"},{"speaker":"Lynn Shaw","startTime":602.03,"endTime":607.73,"body":"CPO Jane, helping them manage"},{"speaker":"Lynn Shaw","startTime":602.03,"endTime":607.73,"body":"the office, all those things."},{"speaker":"Lynn Shaw","startTime":607.91,"endTime":610.67,"body":"But in a company our size"},{"speaker":"Lynn Shaw","startTime":607.91,"endTime":610.67,"body":"employees often need to wear"},{"speaker":"Lynn Shaw","startTime":610.67,"endTime":614.36,"body":"many hats. And while it can be"},{"speaker":"Lynn Shaw","startTime":610.67,"endTime":614.36,"body":"challenging to juggle all of"},{"speaker":"Lynn Shaw","startTime":614.36,"endTime":617.6,"body":"those things, I like that it"},{"speaker":"Lynn Shaw","startTime":614.36,"endTime":617.6,"body":"keeps me involved in many"},{"speaker":"Lynn Shaw","startTime":617.6,"endTime":621.11,"body":"aspects of the business and also"},{"speaker":"Lynn Shaw","startTime":617.6,"endTime":621.11,"body":"allows me to continually"},{"speaker":"Lynn Shaw","startTime":621.14,"endTime":623.39,"body":"communicate with other"},{"speaker":"Lynn Shaw","startTime":621.14,"endTime":623.39,"body":"employees."},{"speaker":"Tara Thurber","startTime":624.53,"endTime":627.05,"body":"I think that's"},{"speaker":"Tara Thurber","startTime":624.53,"endTime":627.05,"body":"uper important too. I mean,"},{"speaker":"Tara Thurber","startTime":627.05,"endTime":631.55,"body":"larger companies. They're like"},{"speaker":"Tara Thurber","startTime":627.05,"endTime":631.55,"body":"the CFO, who's the CFO?"},{"speaker":"Tara Thurber","startTime":631.55,"endTime":631.58,"body":"(laughs)."},{"speaker":"Lynn Shaw","startTime":631.58,"endTime":631.67,"body":"Right!"},{"speaker":"Tara Thurber","startTime":633.02,"endTime":635.51,"body":"Or, you know,"},{"speaker":"Tara Thurber","startTime":633.02,"endTime":635.51,"body":"like, there's no, there's no"},{"speaker":"Tara Thurber","startTime":635.54,"endTime":640.82,"body":"connection sometimes in the"},{"speaker":"Tara Thurber","startTime":635.54,"endTime":640.82,"body":"larger businesses. So I think -"},{"speaker":"Tara Thurber","startTime":640.85,"endTime":646.1,"body":"I love the fact that you do have"},{"speaker":"Tara Thurber","startTime":640.85,"endTime":646.1,"body":"those relationships or"},{"speaker":"Tara Thurber","startTime":646.1,"endTime":647.87,"body":"connections really with"},{"speaker":"Tara Thurber","startTime":646.1,"endTime":647.87,"body":"everybody."},{"speaker":"Lynn Shaw","startTime":648.92,"endTime":651.08,"body":"And they know that"},{"speaker":"Lynn Shaw","startTime":648.92,"endTime":651.08,"body":"they can come to me, they don't,"},{"speaker":"Lynn Shaw","startTime":651.41,"endTime":654.32,"body":"they can go to Jane, but they"},{"speaker":"Lynn Shaw","startTime":651.41,"endTime":654.32,"body":"can come to me if they have a"},{"speaker":"Lynn Shaw","startTime":654.32,"endTime":658.61,"body":"payroll question or a benefits"},{"speaker":"Lynn Shaw","startTime":654.32,"endTime":658.61,"body":"question or, and I love that,"},{"speaker":"Lynn Shaw","startTime":658.61,"endTime":662.75,"body":"because, again, it keeps me"},{"speaker":"Lynn Shaw","startTime":658.61,"endTime":662.75,"body":"connected with all of the"},{"speaker":"Lynn Shaw","startTime":662.75,"endTime":663.59,"body":"employees."},{"speaker":"Tara Thurber","startTime":664.34,"endTime":668.84,"body":"Awesome. Now, what"},{"speaker":"Tara Thurber","startTime":664.34,"endTime":668.84,"body":"would one piece of advice you'd"},{"speaker":"Tara Thurber","startTime":668.84,"endTime":671.12,"body":"give to someone starting in your"},{"speaker":"Tara Thurber","startTime":668.84,"endTime":671.12,"body":"role be?"},{"speaker":"Lynn Shaw","startTime":671.0,"endTime":674.69,"body":"I would say,"},{"speaker":"Lynn Shaw","startTime":671.0,"endTime":674.69,"body":"understand the company's vision,"},{"speaker":"Lynn Shaw","startTime":674.9,"endTime":679.01,"body":"and learn as much as you can"},{"speaker":"Lynn Shaw","startTime":674.9,"endTime":679.01,"body":"about the work even as the CFO."},{"speaker":"Lynn Shaw","startTime":679.43,"endTime":681.77,"body":"You know, as I mentioned, my"},{"speaker":"Lynn Shaw","startTime":679.43,"endTime":681.77,"body":"background was as a project"},{"speaker":"Lynn Shaw","startTime":681.77,"endTime":685.79,"body":"manager, so I was always"},{"speaker":"Lynn Shaw","startTime":681.77,"endTime":685.79,"body":"learning new things. And now, I"},{"speaker":"Lynn Shaw","startTime":685.79,"endTime":689.21,"body":"may not need to know the ins and"},{"speaker":"Lynn Shaw","startTime":685.79,"endTime":689.21,"body":"outs of every project. But"},{"speaker":"Lynn Shaw","startTime":689.21,"endTime":692.42,"body":"knowing what type of work we're"},{"speaker":"Lynn Shaw","startTime":689.21,"endTime":692.42,"body":"doing helps me to better"},{"speaker":"Lynn Shaw","startTime":692.42,"endTime":695.27,"body":"understand how the financial"},{"speaker":"Lynn Shaw","startTime":692.42,"endTime":695.27,"body":"health of the company will be"},{"speaker":"Lynn Shaw","startTime":695.27,"endTime":699.92,"body":"impacted. AND to feel connected,"},{"speaker":"Lynn Shaw","startTime":695.27,"endTime":699.92,"body":"you know, when things get really"},{"speaker":"Lynn Shaw","startTime":699.92,"endTime":703.19,"body":"crazy in my traditional CFO"},{"speaker":"Lynn Shaw","startTime":699.92,"endTime":703.19,"body":"role..."},{"speaker":"Tara Thurber","startTime":703.28,"endTime":703.67,"body":"Right."},{"speaker":"Lynn Shaw","startTime":703.67,"endTime":705.92,"body":"...and I'm not able"},{"speaker":"Lynn Shaw","startTime":703.67,"endTime":705.92,"body":"to keep up with what we're"},{"speaker":"Lynn Shaw","startTime":705.92,"endTime":710.63,"body":"working on as a company, this"},{"speaker":"Lynn Shaw","startTime":705.92,"endTime":710.63,"body":"role can be very isolating. So"},{"speaker":"Lynn Shaw","startTime":710.93,"endTime":713.57,"body":"as our business evolves, and we"},{"speaker":"Lynn Shaw","startTime":710.93,"endTime":713.57,"body":"grow and change as an"},{"speaker":"Lynn Shaw","startTime":713.57,"endTime":715.94,"body":"organization, so that we can"},{"speaker":"Lynn Shaw","startTime":713.57,"endTime":715.94,"body":"satisfy the needs of our"},{"speaker":"Lynn Shaw","startTime":715.94,"endTime":719.48,"body":"customers, it's important that"},{"speaker":"Lynn Shaw","startTime":715.94,"endTime":719.48,"body":"employees have a clear"},{"speaker":"Lynn Shaw","startTime":719.48,"endTime":723.08,"body":"understanding of what we do. And"},{"speaker":"Lynn Shaw","startTime":719.48,"endTime":723.08,"body":"I feel the CFO is included in"},{"speaker":"Lynn Shaw","startTime":723.08,"endTime":723.41,"body":"that."},{"speaker":"Tara Thurber","startTime":724.94,"endTime":730.07,"body":"And being included"},{"speaker":"Tara Thurber","startTime":724.94,"endTime":730.07,"body":"in that, I think, also allows"},{"speaker":"Tara Thurber","startTime":731.36,"endTime":735.95,"body":"more transparency too, right. So"},{"speaker":"Tara Thurber","startTime":731.36,"endTime":735.95,"body":"transparency for employees, but"},{"speaker":"Tara Thurber","startTime":735.95,"endTime":741.05,"body":"also transparency for you to"},{"speaker":"Tara Thurber","startTime":735.95,"endTime":741.05,"body":"make sure that ends are being"},{"speaker":"Tara Thurber","startTime":741.05,"endTime":744.29,"body":"met properly, or things are"},{"speaker":"Tara Thurber","startTime":741.05,"endTime":744.29,"body":"being done in a timely manner,"},{"speaker":"Tara Thurber","startTime":744.53,"endTime":747.83,"body":"to be financially stable or"},{"speaker":"Tara Thurber","startTime":744.53,"endTime":747.83,"body":"financially feasible too."},{"speaker":"Lynn Shaw","startTime":747.98,"endTime":750.62,"body":"Right. So if I stay a"},{"speaker":"Lynn Shaw","startTime":747.98,"endTime":750.62,"body":"little bit involved in the"},{"speaker":"Lynn Shaw","startTime":750.62,"endTime":753.56,"body":"projects, and I understand"},{"speaker":"Lynn Shaw","startTime":750.62,"endTime":753.56,"body":"what's going on, and when"},{"speaker":"Lynn Shaw","startTime":753.56,"endTime":757.61,"body":"they're wrapping up, and how"},{"speaker":"Lynn Shaw","startTime":753.56,"endTime":757.61,"body":"many hours are going in and that"},{"speaker":"Lynn Shaw","startTime":757.61,"endTime":761.36,"body":"sort of thing, then I kind of"},{"speaker":"Lynn Shaw","startTime":757.61,"endTime":761.36,"body":"know, are we going to end up"},{"speaker":"Lynn Shaw","startTime":761.36,"endTime":764.39,"body":"profitable on this project? Are"},{"speaker":"Lynn Shaw","startTime":761.36,"endTime":764.39,"body":"we not? Do I need to raise a red"},{"speaker":"Lynn Shaw","startTime":764.39,"endTime":769.31,"body":"flag, that sort of thing? So"},{"speaker":"Lynn Shaw","startTime":764.39,"endTime":769.31,"body":"plus, it's interesting, right?"},{"speaker":"Tara Thurber","startTime":769.34,"endTime":769.7,"body":"Right."},{"speaker":"Lynn Shaw","startTime":769.73,"endTime":773.45,"body":"You know, when you're"},{"speaker":"Lynn Shaw","startTime":769.73,"endTime":773.45,"body":"in the numbers all day, you need"},{"speaker":"Lynn Shaw","startTime":773.45,"endTime":774.44,"body":"something else."},{"speaker":"Tara Thurber","startTime":774.44,"endTime":774.95,"body":"Yeah (laughs)."},{"speaker":"Lynn Shaw","startTime":774.95,"endTime":778.31,"body":"And it's interesting"},{"speaker":"Lynn Shaw","startTime":774.95,"endTime":778.31,"body":"for me to hear what other people"},{"speaker":"Lynn Shaw","startTime":778.31,"endTime":779.63,"body":"at the company are working on."},{"speaker":"Tara Thurber","startTime":779.87,"endTime":784.76,"body":"Yeah. And I was, I"},{"speaker":"Tara Thurber","startTime":779.87,"endTime":784.76,"body":"was gonna say, too, I like the"},{"speaker":"Tara Thurber","startTime":784.76,"endTime":789.65,"body":"idea of you being tapped into"},{"speaker":"Tara Thurber","startTime":784.76,"endTime":789.65,"body":"everything as well, because"},{"speaker":"Tara Thurber","startTime":789.77,"endTime":794.0,"body":"you're also coming from that"},{"speaker":"Tara Thurber","startTime":789.77,"endTime":794.0,"body":"numbers point of view, whereas"},{"speaker":"Tara Thurber","startTime":794.21,"endTime":800.0,"body":"some other people running"},{"speaker":"Tara Thurber","startTime":794.21,"endTime":800.0,"body":"projects maybe have more of a"},{"speaker":"Tara Thurber","startTime":800.0,"endTime":804.83,"body":"logistics or more of a creative"},{"speaker":"Tara Thurber","startTime":800.0,"endTime":804.83,"body":"view. So it adds more to the"},{"speaker":"Tara Thurber","startTime":804.83,"endTime":808.76,"body":"team as a whole to think, you"},{"speaker":"Tara Thurber","startTime":804.83,"endTime":808.76,"body":"know, to put questions out there"},{"speaker":"Tara Thurber","startTime":808.76,"endTime":811.7,"body":"that maybe some may not think of"},{"speaker":"Tara Thurber","startTime":808.76,"endTime":811.7,"body":"right out of the gate,"},{"speaker":"Lynn Shaw","startTime":812.15,"endTime":813.92,"body":"Right, and it helps"},{"speaker":"Lynn Shaw","startTime":812.15,"endTime":813.92,"body":"you to balance everything."},{"speaker":"Tara Thurber","startTime":814.13,"endTime":814.4,"body":"Yeah."},{"speaker":"Lynn Shaw","startTime":814.4,"endTime":817.22,"body":"Ehen we're all"},{"speaker":"Lynn Shaw","startTime":814.4,"endTime":817.22,"body":"involved, you know, me from the"},{"speaker":"Lynn Shaw","startTime":817.22,"endTime":820.82,"body":"finance standpoint, somebody"},{"speaker":"Lynn Shaw","startTime":817.22,"endTime":820.82,"body":"else from customer satisfaction,"},{"speaker":"Lynn Shaw","startTime":821.18,"endTime":823.19,"body":"you know, we all have to balance"},{"speaker":"Lynn Shaw","startTime":821.18,"endTime":823.19,"body":"each other out."},{"speaker":"Tara Thurber","startTime":823.49,"endTime":827.84,"body":"Absolutely. So, at"},{"speaker":"Tara Thurber","startTime":823.49,"endTime":827.84,"body":"the end of the day, what would"},{"speaker":"Tara Thurber","startTime":827.87,"endTime":835.01,"body":"the Top5 tips be to give to"},{"speaker":"Tara Thurber","startTime":827.87,"endTime":835.01,"body":"other CFOs to help them just"},{"speaker":"Tara Thurber","startTime":835.01,"endTime":838.85,"body":"ensuring they keep their"},{"speaker":"Tara Thurber","startTime":835.01,"endTime":838.85,"body":"companies financially stable and"},{"speaker":"Tara Thurber","startTime":838.85,"endTime":839.57,"body":"connected?"},{"speaker":"Lynn Shaw","startTime":840.62,"endTime":843.35,"body":"Okay, so I'm going to"},{"speaker":"Lynn Shaw","startTime":840.62,"endTime":843.35,"body":"preface this with saying these"},{"speaker":"Lynn Shaw","startTime":843.35,"endTime":847.58,"body":"tips apply to companies our"},{"speaker":"Lynn Shaw","startTime":843.35,"endTime":847.58,"body":"size, you know, around 10"},{"speaker":"Lynn Shaw","startTime":847.58,"endTime":851.63,"body":"million plus in sales, roughly"},{"speaker":"Lynn Shaw","startTime":847.58,"endTime":851.63,"body":"50 employees, because I'm sure"},{"speaker":"Lynn Shaw","startTime":851.63,"endTime":855.5,"body":"this list will differ if you're"},{"speaker":"Lynn Shaw","startTime":851.63,"endTime":855.5,"body":"a larger or smaller company, but"},{"speaker":"Lynn Shaw","startTime":855.56,"endTime":858.74,"body":"these are the things that have"},{"speaker":"Lynn Shaw","startTime":855.56,"endTime":858.74,"body":"helped me over the past 20 years"},{"speaker":"Lynn Shaw","startTime":858.98,"endTime":863.06,"body":"to keep DefinedLogic healthy and"},{"speaker":"Lynn Shaw","startTime":858.98,"endTime":863.06,"body":"profitable. Okay. So I would say"},{"speaker":"Lynn Shaw","startTime":863.09,"endTime":867.47,"body":"#1 always have a plan. Maintain"},{"speaker":"Lynn Shaw","startTime":863.09,"endTime":867.47,"body":"a forecast that helps you"},{"speaker":"Lynn Shaw","startTime":867.47,"endTime":870.53,"body":"clearly evaluate the health of"},{"speaker":"Lynn Shaw","startTime":867.47,"endTime":870.53,"body":"the company at any moment in"},{"speaker":"Lynn Shaw","startTime":870.53,"endTime":873.74,"body":"time, you know, keep it up to"},{"speaker":"Lynn Shaw","startTime":870.53,"endTime":873.74,"body":"date. As I said earlier in our"},{"speaker":"Lynn Shaw","startTime":873.74,"endTime":877.1,"body":"conversation, change is"},{"speaker":"Lynn Shaw","startTime":873.74,"endTime":877.1,"body":"inevitable, but be ready for it."},{"speaker":"Lynn Shaw","startTime":877.43,"endTime":880.7,"body":"So when a project milestone gets"},{"speaker":"Lynn Shaw","startTime":877.43,"endTime":880.7,"body":"pushed out, but you are"},{"speaker":"Lynn Shaw","startTime":880.7,"endTime":885.17,"body":"expecting that payment, or an"},{"speaker":"Lynn Shaw","startTime":880.7,"endTime":885.17,"body":"unexpected large expense comes"},{"speaker":"Lynn Shaw","startTime":885.17,"endTime":888.35,"body":"in, you need to quickly be able"},{"speaker":"Lynn Shaw","startTime":885.17,"endTime":888.35,"body":"to see how these things will"},{"speaker":"Lynn Shaw","startTime":888.35,"endTime":891.68,"body":"affect the financial health of"},{"speaker":"Lynn Shaw","startTime":888.35,"endTime":891.68,"body":"the company. Anybody who's"},{"speaker":"Lynn Shaw","startTime":891.74,"endTime":895.25,"body":"worked at DL has heard me talk"},{"speaker":"Lynn Shaw","startTime":891.74,"endTime":895.25,"body":"about year-end planning."},{"speaker":"Tara Thurber","startTime":895.82,"endTime":895.94,"body":"Mmm hmm."},{"speaker":"Lynn Shaw","startTime":895.94,"endTime":899.12,"body":"I started a report in"},{"speaker":"Lynn Shaw","startTime":895.94,"endTime":899.12,"body":"October at some point that"},{"speaker":"Lynn Shaw","startTime":899.12,"endTime":904.19,"body":"allows me to basically plan out"},{"speaker":"Lynn Shaw","startTime":899.12,"endTime":904.19,"body":"your year end spending almost to"},{"speaker":"Lynn Shaw","startTime":904.19,"endTime":908.09,"body":"the dollar. And it's critical"},{"speaker":"Lynn Shaw","startTime":904.19,"endTime":908.09,"body":"for us, because that's how we're"},{"speaker":"Lynn Shaw","startTime":908.09,"endTime":910.85,"body":"able to pay bonuses. That's how"},{"speaker":"Lynn Shaw","startTime":908.09,"endTime":910.85,"body":"we know how the start of the"},{"speaker":"Lynn Shaw","startTime":910.85,"endTime":914.6,"body":"following year will look and are"},{"speaker":"Lynn Shaw","startTime":910.85,"endTime":914.6,"body":"we facing any cash flow issues?"},{"speaker":"Lynn Shaw","startTime":916.37,"endTime":920.18,"body":"And kind of as a 1b, I would say"},{"speaker":"Lynn Shaw","startTime":916.37,"endTime":920.18,"body":"I have a great accountant."},{"speaker":"Tara Thurber","startTime":920.18,"endTime":920.24,"body":"Yeah."},{"speaker":"Lynn Shaw","startTime":920.36,"endTime":922.28,"body":"I've been working"},{"speaker":"Lynn Shaw","startTime":920.36,"endTime":922.28,"body":"with the same accountant for"},{"speaker":"Lynn Shaw","startTime":922.28,"endTime":926.42,"body":"over 18 years, almost since we"},{"speaker":"Lynn Shaw","startTime":922.28,"endTime":926.42,"body":"started the company. He and I"},{"speaker":"Lynn Shaw","startTime":926.42,"endTime":929.48,"body":"work really well together. And"},{"speaker":"Lynn Shaw","startTime":926.42,"endTime":929.48,"body":"he's a great resource for me"},{"speaker":"Lynn Shaw","startTime":929.48,"endTime":935.96,"body":"when something new comes up. So"},{"speaker":"Lynn Shaw","startTime":929.48,"endTime":935.96,"body":"that's number one. Number two, I"},{"speaker":"Lynn Shaw","startTime":935.96,"endTime":941.27,"body":"would say manage employee"},{"speaker":"Lynn Shaw","startTime":935.96,"endTime":941.27,"body":"utilization. So if our employees"},{"speaker":"Lynn Shaw","startTime":941.27,"endTime":945.47,"body":"are busy and billing, they're"},{"speaker":"Lynn Shaw","startTime":941.27,"endTime":945.47,"body":"happy and motivated, and we can"},{"speaker":"Lynn Shaw","startTime":945.47,"endTime":949.28,"body":"keep them fairly compensated,"},{"speaker":"Lynn Shaw","startTime":945.47,"endTime":949.28,"body":"and cash flow is less of a"},{"speaker":"Lynn Shaw","startTime":949.28,"endTime":949.82,"body":"worry,"},{"speaker":"Tara Thurber","startTime":950.12,"endTime":950.42,"body":"Right."},{"speaker":"Lynn Shaw","startTime":950.42,"endTime":953.15,"body":"So it's one of the"},{"speaker":"Lynn Shaw","startTime":950.42,"endTime":953.15,"body":"most important metrics in our"},{"speaker":"Lynn Shaw","startTime":953.15,"endTime":956.69,"body":"business, and one of the most"},{"speaker":"Lynn Shaw","startTime":953.15,"endTime":956.69,"body":"difficult to manage, frankly."},{"speaker":"Lynn Shaw","startTime":958.16,"endTime":961.76,"body":"You know, for example, ideally,"},{"speaker":"Lynn Shaw","startTime":958.16,"endTime":961.76,"body":"as one project is wrapping up"},{"speaker":"Lynn Shaw","startTime":961.76,"endTime":964.73,"body":"for an employee, the next one is"},{"speaker":"Lynn Shaw","startTime":961.76,"endTime":964.73,"body":"immediately starting so that"},{"speaker":"Lynn Shaw","startTime":964.73,"endTime":968.27,"body":"that employee remains billable"},{"speaker":"Lynn Shaw","startTime":964.73,"endTime":968.27,"body":"throughout"},{"speaker":"Tara Thurber","startTime":968.45,"endTime":968.93,"body":"Right."},{"speaker":"Lynn Shaw","startTime":968.99,"endTime":972.02,"body":"But that's rarely the"},{"speaker":"Lynn Shaw","startTime":968.99,"endTime":972.02,"body":"case, we often need to find"},{"speaker":"Lynn Shaw","startTime":972.02,"endTime":974.81,"body":"projects that may not be"},{"speaker":"Lynn Shaw","startTime":972.02,"endTime":974.81,"body":"billable to bridge that gap"},{"speaker":"Lynn Shaw","startTime":974.81,"endTime":979.61,"body":"between client projects. We just"},{"speaker":"Lynn Shaw","startTime":974.81,"endTime":979.61,"body":"implemented a new tool called"},{"speaker":"Lynn Shaw","startTime":979.61,"endTime":982.43,"body":"Parallax that will help us to"},{"speaker":"Lynn Shaw","startTime":979.61,"endTime":982.43,"body":"better track employee"},{"speaker":"Lynn Shaw","startTime":982.43,"endTime":986.63,"body":"utilization, project health and"},{"speaker":"Lynn Shaw","startTime":982.43,"endTime":986.63,"body":"some other things. And then"},{"speaker":"Lynn Shaw","startTime":986.63,"endTime":989.75,"body":"we'll be setting up some new"},{"speaker":"Lynn Shaw","startTime":986.63,"endTime":989.75,"body":"internal projects that better"},{"speaker":"Lynn Shaw","startTime":989.75,"endTime":993.68,"body":"align with our company goals for"},{"speaker":"Lynn Shaw","startTime":989.75,"endTime":993.68,"body":"times when employees do have"},{"speaker":"Lynn Shaw","startTime":993.68,"endTime":1000.04,"body":"downtime or non billable time to"},{"speaker":"Lynn Shaw","startTime":993.68,"endTime":1000.04,"body":"fill. Number three, communicate"},{"speaker":"Lynn Shaw","startTime":1000.04,"endTime":1004.06,"body":"with your employees. So"},{"speaker":"Lynn Shaw","startTime":1000.04,"endTime":1004.06,"body":"communicating company goals with"},{"speaker":"Lynn Shaw","startTime":1004.06,"endTime":1006.94,"body":"our employees, makes them feel"},{"speaker":"Lynn Shaw","startTime":1004.06,"endTime":1006.94,"body":"more invested in helping the"},{"speaker":"Lynn Shaw","startTime":1006.94,"endTime":1008.92,"body":"company to reach those goals."},{"speaker":"Lynn Shaw","startTime":1006.94,"endTime":1008.92,"body":"Right."},{"speaker":"Tara Thurber","startTime":1008.92,"endTime":1009.31,"body":"Yeah,"},{"speaker":"Lynn Shaw","startTime":1009.88,"endTime":1013.12,"body":"Once we reached the"},{"speaker":"Lynn Shaw","startTime":1009.88,"endTime":1013.12,"body":"size, where we couldn't"},{"speaker":"Lynn Shaw","startTime":1013.12,"endTime":1016.78,"body":"communicate with all employees"},{"speaker":"Lynn Shaw","startTime":1013.12,"endTime":1016.78,"body":"on a daily basis, which in the"},{"speaker":"Lynn Shaw","startTime":1016.78,"endTime":1019.3,"body":"beginning, we were able to do,"},{"speaker":"Lynn Shaw","startTime":1016.78,"endTime":1019.3,"body":"you know, we were small enough"},{"speaker":"Lynn Shaw","startTime":1019.3,"endTime":1022.99,"body":"that we were all almost in the"},{"speaker":"Lynn Shaw","startTime":1019.3,"endTime":1022.99,"body":"same room in our original office"},{"speaker":"Lynn Shaw","startTime":1022.99,"endTime":1023.11,"body":"Right (laughs)."},{"speaker":"Lynn Shaw","startTime":1023.11,"endTime":1027.7,"body":"We were talking everybody every"},{"speaker":"Lynn Shaw","startTime":1023.11,"endTime":1027.7,"body":"day. And once that was no longer"},{"speaker":"Lynn Shaw","startTime":1027.7,"endTime":1031.39,"body":"the case, and we started to"},{"speaker":"Lynn Shaw","startTime":1027.7,"endTime":1031.39,"body":"grow, we started holding"},{"speaker":"Lynn Shaw","startTime":1031.66,"endTime":1034.66,"body":"quarterly meetings with our"},{"speaker":"Lynn Shaw","startTime":1031.66,"endTime":1034.66,"body":"employees to keep everybody in"},{"speaker":"Lynn Shaw","startTime":1034.66,"endTime":1038.65,"body":"the loop of sales and changes"},{"speaker":"Lynn Shaw","startTime":1034.66,"endTime":1038.65,"body":"the company was making. And"},{"speaker":"Lynn Shaw","startTime":1038.65,"endTime":1041.71,"body":"traditionally these meetings"},{"speaker":"Lynn Shaw","startTime":1038.65,"endTime":1041.71,"body":"were held in person followed by"},{"speaker":"Lynn Shaw","startTime":1041.71,"endTime":1046.24,"body":"a team lunch, then the pandemic"},{"speaker":"Lynn Shaw","startTime":1041.71,"endTime":1046.24,"body":"hit,"},{"speaker":"Tara Thurber","startTime":1046.39,"endTime":1046.48,"body":"Right."},{"speaker":"Lynn Shaw","startTime":1046.48,"endTime":1050.23,"body":"Then we were all"},{"speaker":"Lynn Shaw","startTime":1046.48,"endTime":1050.23,"body":"working remotely. So Mike took"},{"speaker":"Lynn Shaw","startTime":1050.23,"endTime":1053.59,"body":"communication one step further."},{"speaker":"Lynn Shaw","startTime":1050.23,"endTime":1053.59,"body":"And now he holds a weekly"},{"speaker":"Lynn Shaw","startTime":1053.59,"endTime":1056.53,"body":"standup, that keeps the"},{"speaker":"Lynn Shaw","startTime":1053.59,"endTime":1056.53,"body":"employees up to date, since"},{"speaker":"Lynn Shaw","startTime":1056.53,"endTime":1059.86,"body":"we're no longer in the office"},{"speaker":"Lynn Shaw","startTime":1056.53,"endTime":1059.86,"body":"together talking every day. And"},{"speaker":"Lynn Shaw","startTime":1059.86,"endTime":1063.58,"body":"we actually have changed the"},{"speaker":"Lynn Shaw","startTime":1059.86,"endTime":1063.58,"body":"quarterly staff meetings to"},{"speaker":"Lynn Shaw","startTime":1063.61,"endTime":1067.63,"body":"bimonthly town halls, which"},{"speaker":"Lynn Shaw","startTime":1063.61,"endTime":1067.63,"body":"again, just more frequent"},{"speaker":"Lynn Shaw","startTime":1067.63,"endTime":1071.44,"body":"communication for employees,"},{"speaker":"Lynn Shaw","startTime":1067.63,"endTime":1071.44,"body":"which I think is very important."},{"speaker":"Lynn Shaw","startTime":1071.44,"endTime":1073.06,"body":"And I think they all appreciate"},{"speaker":"Lynn Shaw","startTime":1071.44,"endTime":1073.06,"body":"it."},{"speaker":"Tara Thurber","startTime":1073.42,"endTime":1074.26,"body":"Definitely"},{"speaker":"Lynn Shaw","startTime":1075.74,"endTime":1079.46,"body":"Number four, keep a"},{"speaker":"Lynn Shaw","startTime":1075.74,"endTime":1079.46,"body":"cushion. Again, this can be hard"},{"speaker":"Lynn Shaw","startTime":1079.46,"endTime":1082.7,"body":"to do, especially in a smaller"},{"speaker":"Lynn Shaw","startTime":1079.46,"endTime":1082.7,"body":"business. But having a bit of"},{"speaker":"Lynn Shaw","startTime":1082.7,"endTime":1086.63,"body":"cushion in the bank in case a"},{"speaker":"Lynn Shaw","startTime":1082.7,"endTime":1086.63,"body":"project falls through or client"},{"speaker":"Lynn Shaw","startTime":1086.63,"endTime":1089.96,"body":"can't pay on time. It just"},{"speaker":"Lynn Shaw","startTime":1086.63,"endTime":1089.96,"body":"allows you to keep the business"},{"speaker":"Lynn Shaw","startTime":1089.96,"endTime":1093.2,"body":"running without interruptions to"},{"speaker":"Lynn Shaw","startTime":1089.96,"endTime":1093.2,"body":"payroll or paying your other"},{"speaker":"Lynn Shaw","startTime":1093.2,"endTime":1099.56,"body":"bills and hopefully, to avoid"},{"speaker":"Lynn Shaw","startTime":1093.2,"endTime":1099.56,"body":"debt. And number five, which I"},{"speaker":"Lynn Shaw","startTime":1099.56,"endTime":1102.74,"body":"think is most important, hire"},{"speaker":"Lynn Shaw","startTime":1099.56,"endTime":1102.74,"body":"the best people."},{"speaker":"Tara Thurber","startTime":1103.16,"endTime":1103.34,"body":"Yeah."},{"speaker":"Lynn Shaw","startTime":1103.37,"endTime":1105.89,"body":"You know, you've"},{"speaker":"Lynn Shaw","startTime":1103.37,"endTime":1105.89,"body":"probably heard this in every"},{"speaker":"Lynn Shaw","startTime":1105.89,"endTime":1111.08,"body":"podcast you've done with"},{"speaker":"Lynn Shaw","startTime":1105.89,"endTime":1111.08,"body":"DefinedLogic employees. But what"},{"speaker":"Lynn Shaw","startTime":1111.08,"endTime":1113.72,"body":"makes DL great is the people."},{"speaker":"Tara Thurber","startTime":1113.9,"endTime":1114.26,"body":"Yup!"},{"speaker":"Lynn Shaw","startTime":1114.29,"endTime":1117.5,"body":"Having been here for"},{"speaker":"Lynn Shaw","startTime":1114.29,"endTime":1117.5,"body":"20 years now, I had the pleasure"},{"speaker":"Lynn Shaw","startTime":1117.5,"endTime":1121.67,"body":"of working with so many talented"},{"speaker":"Lynn Shaw","startTime":1117.5,"endTime":1121.67,"body":"and really smart people. I've"},{"speaker":"Lynn Shaw","startTime":1121.67,"endTime":1123.47,"body":"made lifelong friends."},{"speaker":"Lynn Shaw","startTime":1123.0,"endTime":1127.35,"body":"And when you hire the"},{"speaker":"Lynn Shaw","startTime":1123.0,"endTime":1127.35,"body":"right people, the hard workers,"},{"speaker":"Tara Thurber","startTime":1123.5,"endTime":1123.98,"body":"Yeah."},{"speaker":"Tara Thurber","startTime":1127.62,"endTime":1131.43,"body":"the ones always eager to learn,"},{"speaker":"Tara Thurber","startTime":1127.62,"endTime":1131.43,"body":"the rest of it falls into place."},{"speaker":"Tara Thurber","startTime":1131.46,"endTime":1135.03,"body":"You know, as a company, we"},{"speaker":"Tara Thurber","startTime":1131.46,"endTime":1135.03,"body":"deliver the best products and"},{"speaker":"Tara Thurber","startTime":1135.03,"endTime":1138.39,"body":"services and we learn from each"},{"speaker":"Tara Thurber","startTime":1135.03,"endTime":1138.39,"body":"other because that's the caliber"},{"speaker":"Tara Thurber","startTime":1138.39,"endTime":1142.41,"body":"of employee we hire, then our"},{"speaker":"Tara Thurber","startTime":1138.39,"endTime":1142.41,"body":"clients recognize how valuable"},{"speaker":"Tara Thurber","startTime":1142.41,"endTime":1145.8,"body":"our employees are to their"},{"speaker":"Tara Thurber","startTime":1142.41,"endTime":1145.8,"body":"organizations, which leads to"},{"speaker":"Tara Thurber","startTime":1145.8,"endTime":1149.4,"body":"additional projects and more"},{"speaker":"Tara Thurber","startTime":1145.8,"endTime":1149.4,"body":"work and it allows DefinedLogic"},{"speaker":"Tara Thurber","startTime":1149.4,"endTime":1153.63,"body":"to grow and thrive. So number"},{"speaker":"Tara Thurber","startTime":1149.4,"endTime":1153.63,"body":"five, which happens to be my"},{"speaker":"Tara Thurber","startTime":1153.63,"endTime":1157.89,"body":"favorite number is also I think,"},{"speaker":"Tara Thurber","startTime":1153.63,"endTime":1157.89,"body":"the most important, or it has"},{"speaker":"Tara Thurber","startTime":1157.89,"endTime":1160.05,"body":"been for DL for the past 20"},{"speaker":"Tara Thurber","startTime":1157.89,"endTime":1160.05,"body":"years."},{"speaker":"Tara Thurber","startTime":1160.17,"endTime":1163.05,"body":"Yeah, I agree."},{"speaker":"Tara Thurber","startTime":1160.17,"endTime":1163.05,"body":"Number five and five actually is"},{"speaker":"Tara Thurber","startTime":1163.05,"endTime":1164.73,"body":"MY favorite number for this"},{"speaker":"Tara Thurber","startTime":1163.05,"endTime":1164.73,"body":"year."},{"speaker":"Lynn Shaw","startTime":1164.73,"endTime":1164.76,"body":"(laughs)"},{"speaker":"Tara Thurber","startTime":1164.76,"endTime":1168.3,"body":"So I'm right there"},{"speaker":"Tara Thurber","startTime":1164.76,"endTime":1168.3,"body":"with you on that. But I think"},{"speaker":"Tara Thurber","startTime":1168.3,"endTime":1173.49,"body":"you're so right, Lana, it's it's"},{"speaker":"Tara Thurber","startTime":1168.3,"endTime":1173.49,"body":"the people that that are hired"},{"speaker":"Tara Thurber","startTime":1173.49,"endTime":1178.56,"body":"really, really make an impact as"},{"speaker":"Tara Thurber","startTime":1173.49,"endTime":1178.56,"body":"a whole and you know, it starts"},{"speaker":"Tara Thurber","startTime":1178.56,"endTime":1182.58,"body":"from the top down and then grows"},{"speaker":"Tara Thurber","startTime":1178.56,"endTime":1182.58,"body":"from the bottom up. And then"},{"speaker":"Tara Thurber","startTime":1182.58,"endTime":1186.96,"body":"meeting in the middle is where"},{"speaker":"Tara Thurber","startTime":1182.58,"endTime":1186.96,"body":"you find that passion instead of"},{"speaker":"Tara Thurber","startTime":1186.96,"endTime":1192.09,"body":"it just being a job for people."},{"speaker":"Tara Thurber","startTime":1186.96,"endTime":1192.09,"body":"I think any employee at"},{"speaker":"Tara Thurber","startTime":1192.12,"endTime":1196.35,"body":"DefineLogic, it's it's part of"},{"speaker":"Tara Thurber","startTime":1192.12,"endTime":1196.35,"body":"who they are. And I think that"},{"speaker":"Tara Thurber","startTime":1196.35,"endTime":1201.21,"body":"that's one of you know, just"},{"speaker":"Tara Thurber","startTime":1196.35,"endTime":1201.21,"body":"kind of jumping in with your"},{"speaker":"Tara Thurber","startTime":1201.21,"endTime":1204.18,"body":"number five, I think that you're"},{"speaker":"Tara Thurber","startTime":1201.21,"endTime":1204.18,"body":"right, that is one of the most"},{"speaker":"Tara Thurber","startTime":1204.18,"endTime":1209.37,"body":"important tips for not only a"},{"speaker":"Tara Thurber","startTime":1204.18,"endTime":1209.37,"body":"small company, but any company,"},{"speaker":"Tara Thurber","startTime":1209.37,"endTime":1209.61,"body":"right?"},{"speaker":"Lynn Shaw","startTime":1209.61,"endTime":1209.73,"body":"Right."},{"speaker":"Tara Thurber","startTime":1209.76,"endTime":1213.33,"body":"It's the people"},{"speaker":"Tara Thurber","startTime":1209.76,"endTime":1213.33,"body":"that you bring in to build that"},{"speaker":"Tara Thurber","startTime":1213.33,"endTime":1216.39,"body":"stability on top of the"},{"speaker":"Tara Thurber","startTime":1213.33,"endTime":1216.39,"body":"financials. Right?"},{"speaker":"Lynn Shaw","startTime":1216.0,"endTime":1220.56,"body":"And it's not always"},{"speaker":"Lynn Shaw","startTime":1216.0,"endTime":1220.56,"body":"easy. I mean, sometimes you need"},{"speaker":"Lynn Shaw","startTime":1220.56,"endTime":1223.98,"body":"a resource fast for something"},{"speaker":"Lynn Shaw","startTime":1220.56,"endTime":1223.98,"body":"that came up on a project, and"},{"speaker":"Lynn Shaw","startTime":1224.01,"endTime":1228.09,"body":"you have to bring somebody on"},{"speaker":"Lynn Shaw","startTime":1224.01,"endTime":1228.09,"body":"quickly. But normally, you know,"},{"speaker":"Lynn Shaw","startTime":1228.09,"endTime":1234.66,"body":"there's, we have a rigorous"},{"speaker":"Lynn Shaw","startTime":1228.09,"endTime":1234.66,"body":"interview process, and we really"},{"speaker":"Lynn Shaw","startTime":1234.69,"endTime":1237.87,"body":"make sure that the person is"},{"speaker":"Lynn Shaw","startTime":1234.69,"endTime":1237.87,"body":"going to be a good fit before we"},{"speaker":"Lynn Shaw","startTime":1237.87,"endTime":1242.34,"body":"bring them on. And for the most"},{"speaker":"Lynn Shaw","startTime":1237.87,"endTime":1242.34,"body":"part, in 20 years, we've been"},{"speaker":"Lynn Shaw","startTime":1242.34,"endTime":1246.81,"body":"very, very successful at that,"},{"speaker":"Lynn Shaw","startTime":1242.34,"endTime":1246.81,"body":"you know, our location is great."},{"speaker":"Lynn Shaw","startTime":1247.08,"endTime":1250.98,"body":"People want to work in Red Bank,"},{"speaker":"Lynn Shaw","startTime":1247.08,"endTime":1250.98,"body":"all of that, but, but really,"},{"speaker":"Lynn Shaw","startTime":1251.22,"endTime":1255.15,"body":"it's having the right people,"},{"speaker":"Lynn Shaw","startTime":1251.22,"endTime":1255.15,"body":"interviewing people, and then"},{"speaker":"Lynn Shaw","startTime":1255.9,"endTime":1259.68,"body":"making sure there's a fit. And"},{"speaker":"Lynn Shaw","startTime":1255.9,"endTime":1259.68,"body":"to date, we really seem to do a"},{"speaker":"Lynn Shaw","startTime":1259.68,"endTime":1260.67,"body":"great job at that."},{"speaker":"Tara Thurber","startTime":1261.63,"endTime":1265.35,"body":"Definitely, I"},{"speaker":"Tara Thurber","startTime":1261.63,"endTime":1265.35,"body":"couldn't agree more. Lynn, thank"},{"speaker":"Tara Thurber","startTime":1265.35,"endTime":1269.7,"body":"you so very much for taking time"},{"speaker":"Tara Thurber","startTime":1265.35,"endTime":1269.7,"body":"out of your busy schedule. And,"},{"speaker":"Tara Thurber","startTime":1270.0,"endTime":1272.76,"body":"you know, congrats to your 20"},{"speaker":"Tara Thurber","startTime":1270.0,"endTime":1272.76,"body":"years at DefineLogic."},{"speaker":"Lynn Shaw","startTime":1272.76,"endTime":1274.17,"body":"Thank you!"},{"speaker":"Tara Thurber","startTime":1274.17,"endTime":1277.59,"body":"You know, what a"},{"speaker":"Tara Thurber","startTime":1274.17,"endTime":1277.59,"body":"successful way to come into year"},{"speaker":"Tara Thurber","startTime":1277.59,"endTime":1281.19,"body":"20. And here's to many more"},{"speaker":"Tara Thurber","startTime":1277.59,"endTime":1281.19,"body":"years ahead. Hopefully!"},{"speaker":"Lynn Shaw","startTime":1281.15,"endTime":1283.31,"body":"Thank you, thank you"},{"speaker":"Lynn Shaw","startTime":1281.15,"endTime":1283.31,"body":"so much, Tara, thank you for"},{"speaker":"Lynn Shaw","startTime":1283.31,"endTime":1286.82,"body":"having me. It was great to talk"},{"speaker":"Lynn Shaw","startTime":1283.31,"endTime":1286.82,"body":"about all these things after 20"},{"speaker":"Lynn Shaw","startTime":1286.85,"endTime":1290.66,"body":"years and I do hope that the"},{"speaker":"Lynn Shaw","startTime":1286.85,"endTime":1290.66,"body":"company is around at least"},{"speaker":"Lynn Shaw","startTime":1290.66,"endTime":1291.5,"body":"another 20."},{"speaker":"Tara Thurber","startTime":1293.15,"endTime":1293.63,"body":"Me too!"},{"speaker":"Lynn Shaw","startTime":1293.87,"endTime":1294.89,"body":"Thanks again, Tara."},{"speaker":"Unknown","startTime":1294.23,"endTime":1294.65,"body":"Tara?"},{"speaker":"Tara Thurber","startTime":1294.89,"endTime":1295.55,"body":"Yes,"},{"speaker":"Tara Thurber","startTime":1296.19,"endTime":1299.97,"body":"We are DefinedTalent coming to"},{"speaker":"Tara Thurber","startTime":1296.19,"endTime":1299.97,"body":"you at Top5. Make it a great"},{"speaker":"Tara Thurber","startTime":1299.97,"endTime":1300.33,"body":"day."}]}