In this episode of the podcast, you will learn from Manuela about:
Your action takeaway:
To improve the customer experience, Manuela advises adopting the following five-point approach:
1. Measure the customer experience.
2. Measure the outcomes from the customer’s point of view.
3. Determine how each part of the organisation can improve the customer experience.
4. Measure progress over time.
5. Put an action plan together to improve.
Please email [email protected] for a transcript of this episode. Thanks!