{"version":"1.0.0","segments":[{"startTime":2.61,"endTime":5.88,"body":"If you asked me five years ago"},{"startTime":2.61,"endTime":5.88,"body":"to work with an aggression case"},{"startTime":5.91,"endTime":9.36,"body":"completely online without ever"},{"startTime":5.91,"endTime":9.36,"body":"meeting the dog or client in"},{"startTime":9.36,"endTime":14.31,"body":"person, I would have said, Not a"},{"startTime":9.36,"endTime":14.31,"body":"chance. Fast forward to today."},{"startTime":14.43,"endTime":16.59,"body":"And I've realized that you can"},{"startTime":14.43,"endTime":16.59,"body":"absolutely work with an"},{"startTime":16.59,"endTime":19.65,"body":"aggression case successfully"},{"startTime":16.59,"endTime":19.65,"body":"from start to finish all"},{"startTime":19.65,"endTime":23.88,"body":"remotely. Charisma Noir is my"},{"startTime":19.65,"endTime":23.88,"body":"special guest for this episode,"},{"startTime":23.91,"endTime":26.58,"body":"and we chat about a number of"},{"startTime":23.91,"endTime":26.58,"body":"tips and tricks for using"},{"startTime":26.58,"endTime":30.63,"body":"technology to help dogs with"},{"startTime":26.58,"endTime":30.63,"body":"aggression issues, and scale"},{"startTime":30.63,"endTime":33.9,"body":"your business as a Dog Pro. If"},{"startTime":30.63,"endTime":33.9,"body":"you're enjoying the by the end"},{"startTime":33.9,"endTime":37.38,"body":"of the dog, you can support the"},{"startTime":33.9,"endTime":37.38,"body":"podcast by going to aggressive"},{"startTime":37.38,"endTime":40.5,"body":"dog.com where there are a"},{"startTime":37.38,"endTime":40.5,"body":"variety of educational"},{"startTime":40.5,"endTime":43.11,"body":"opportunities to learn more"},{"startTime":40.5,"endTime":43.11,"body":"about helping dogs with"},{"startTime":43.11,"endTime":46.35,"body":"aggression issues, including the"},{"startTime":43.11,"endTime":46.35,"body":"upcoming aggression in dogs"},{"startTime":46.35,"endTime":49.56,"body":"conference happening from"},{"startTime":46.35,"endTime":49.56,"body":"September 30 Through October"},{"startTime":49.56,"endTime":54.54,"body":"2 2022. in Providence, Rhode"},{"startTime":49.56,"endTime":54.54,"body":"Island with both in person and"},{"startTime":54.54,"endTime":57.84,"body":"online options. You can also"},{"startTime":54.54,"endTime":57.84,"body":"learn more about the aggression"},{"startTime":57.84,"endTime":60.99,"body":"in dogs master course, which is"},{"startTime":57.84,"endTime":60.99,"body":"the most comprehensive course"},{"startTime":60.99,"endTime":63.93,"body":"available anywhere in the world"},{"startTime":60.99,"endTime":63.93,"body":"for learning how to work with"},{"startTime":63.99,"endTime":71.22,"body":"and help dogs with aggression"},{"startTime":63.99,"endTime":71.22,"body":"issues. Hey guys, I'm really"},{"startTime":71.22,"endTime":74.46,"body":"excited for this week's episode."},{"startTime":71.22,"endTime":74.46,"body":"I'm here with charisma wire, and"},{"startTime":74.46,"endTime":78.03,"body":"we're gonna be talking about"},{"startTime":74.46,"endTime":78.03,"body":"technology and aggression cases."},{"startTime":78.03,"endTime":81.0,"body":"So it's a really cool episode. I"},{"startTime":78.03,"endTime":81.0,"body":"hope you guys are going to enjoy"},{"startTime":81.0,"endTime":84.21,"body":"this one, a lots of good"},{"startTime":81.0,"endTime":84.21,"body":"information in store. Let me"},{"startTime":84.21,"endTime":87.72,"body":"tell you about Krishna. Krishna"},{"startTime":84.21,"endTime":87.72,"body":"provides practical effective"},{"startTime":87.72,"endTime":90.33,"body":"solutions for guardians of dogs"},{"startTime":87.72,"endTime":90.33,"body":"struggling with behavior"},{"startTime":90.33,"endTime":94.35,"body":"challenges, specializing in"},{"startTime":90.33,"endTime":94.35,"body":"aggressive dog cases in intense"},{"startTime":94.38,"endTime":97.74,"body":"urban environments. They are"},{"startTime":94.38,"endTime":97.74,"body":"committed to humane solutions to"},{"startTime":97.74,"endTime":100.77,"body":"often complex problems, and are"},{"startTime":97.74,"endTime":100.77,"body":"passionate about the use of"},{"startTime":100.77,"endTime":104.43,"body":"technology to innovate the dog"},{"startTime":100.77,"endTime":104.43,"body":"training industry. Alongside"},{"startTime":104.43,"endTime":107.91,"body":"their team at calm canine"},{"startTime":104.43,"endTime":107.91,"body":"Academy. They have coached 1000s"},{"startTime":107.91,"endTime":112.14,"body":"of dogs, human teams in over 15"},{"startTime":107.91,"endTime":112.14,"body":"countries and provide free"},{"startTime":112.14,"endTime":116.04,"body":"training and behavior content"},{"startTime":112.14,"endTime":116.04,"body":"via their growing Instagram"},{"startTime":116.04,"endTime":121.59,"body":"account at calm canine Academy."},{"startTime":116.04,"endTime":121.59,"body":"I follow that account. You guys"},{"startTime":121.59,"endTime":124.44,"body":"should too. There's tons of"},{"startTime":121.59,"endTime":124.44,"body":"great information on there. So"},{"startTime":124.68,"endTime":125.7,"body":"welcome charisma."},{"startTime":126.33,"endTime":130.38,"body":"Hi, Mike, thank you for having"},{"startTime":126.33,"endTime":130.38,"body":"me. I'm amazed to be here and"},{"startTime":130.41,"endTime":132.81,"body":"very, very grateful to be"},{"startTime":130.41,"endTime":132.81,"body":"chatting about this topic, which"},{"startTime":132.81,"endTime":136.68,"body":"I think is I think it's"},{"startTime":132.81,"endTime":136.68,"body":"important and topical for this"},{"startTime":136.68,"endTime":137.79,"body":"time period, for sure,"},{"startTime":138.389,"endTime":141.809,"body":"is definitely something and we"},{"startTime":138.389,"endTime":141.809,"body":"were chatting about this before"},{"startTime":141.809,"endTime":145.559,"body":"as well, as far as the how much"},{"startTime":141.809,"endTime":145.559,"body":"the pandemic has affected our"},{"startTime":145.559,"endTime":150.059,"body":"work and really shown us a lot"},{"startTime":145.559,"endTime":150.059,"body":"of new things that we can do as"},{"startTime":150.059,"endTime":153.659,"body":"trainers and consultants using"},{"startTime":150.059,"endTime":153.659,"body":"technology. And the pandemic"},{"startTime":153.659,"endTime":157.199,"body":"kind of forced us a lot of us to"},{"startTime":153.659,"endTime":157.199,"body":"shift to using technology. I"},{"startTime":157.199,"endTime":161.699,"body":"know, thinking back five or six"},{"startTime":157.199,"endTime":161.699,"body":"years ago, before the pandemic"},{"startTime":161.699,"endTime":165.239,"body":"was even something on our radar"},{"startTime":161.699,"endTime":165.239,"body":"that you know, people would ask"},{"startTime":165.269,"endTime":169.949,"body":"Oh, so do you do stuff virtually"},{"startTime":165.269,"endTime":169.949,"body":"or online. And like I don't know"},{"startTime":169.979,"endTime":172.859,"body":"about aggression cases, there's"},{"startTime":169.979,"endTime":172.859,"body":"only so much you can do. So my"},{"startTime":172.919,"endTime":177.029,"body":"baby taken like a minor case or"},{"startTime":172.919,"endTime":177.029,"body":"something like that. And then as"},{"startTime":177.029,"endTime":180.029,"body":"time went along, and then the"},{"startTime":177.029,"endTime":180.029,"body":"pandemic hit, it was just this,"},{"startTime":180.149,"endTime":182.699,"body":"either sink or swim with the"},{"startTime":180.149,"endTime":182.699,"body":"technology aspect, right? And"},{"startTime":182.699,"endTime":186.329,"body":"then it really opened some"},{"startTime":182.699,"endTime":186.329,"body":"windows as far as what is"},{"startTime":186.329,"endTime":190.319,"body":"possible. And now I'm taking"},{"startTime":186.329,"endTime":190.319,"body":"aggression cases that are much"},{"startTime":190.319,"endTime":194.369,"body":"more severe and putting up air"},{"startTime":190.319,"endTime":194.369,"body":"quotes there, of what we would"},{"startTime":194.369,"endTime":197.069,"body":"see that I would have typically"},{"startTime":194.369,"endTime":197.069,"body":"taken maybe five or six years"},{"startTime":197.069,"endTime":200.519,"body":"ago. So tell me about what"},{"startTime":197.069,"endTime":200.519,"body":"you're seeing in that regard."},{"startTime":200.97,"endTime":203.64,"body":"Yeah, I mean, I think a lot of"},{"startTime":200.97,"endTime":203.64,"body":"what you just said really"},{"startTime":203.64,"endTime":206.94,"body":"resonates with me, I like most"},{"startTime":203.64,"endTime":206.94,"body":"of us, I spent the beginning of"},{"startTime":206.94,"endTime":209.43,"body":"my career working in person in"},{"startTime":206.94,"endTime":209.43,"body":"that kind of, I guess,"},{"startTime":209.58,"endTime":213.96,"body":"traditional format, where you go"},{"startTime":209.58,"endTime":213.96,"body":"to the client's house, and you"},{"startTime":213.96,"endTime":217.14,"body":"observe the dog and their"},{"startTime":213.96,"endTime":217.14,"body":"behaviors. And as working with"},{"startTime":217.14,"endTime":220.83,"body":"aggression, many of those dogs"},{"startTime":217.14,"endTime":220.83,"body":"feel a certain way about a"},{"startTime":220.83,"endTime":223.68,"body":"strange person entering their"},{"startTime":220.83,"endTime":223.68,"body":"home. So you're, you're in that"},{"startTime":223.68,"endTime":226.2,"body":"environment, you're experiencing"},{"startTime":223.68,"endTime":226.2,"body":"that putting the dog through"},{"startTime":226.2,"endTime":232.02,"body":"that, yourself through that and"},{"startTime":226.2,"endTime":232.02,"body":"the Guardians. And then often I"},{"startTime":232.02,"endTime":235.23,"body":"would actually work hands on"},{"startTime":232.02,"endTime":235.23,"body":"with the dogs myself to install"},{"startTime":235.23,"endTime":237.48,"body":"behaviors and skills. I think"},{"startTime":235.23,"endTime":237.48,"body":"that's like a pretty traditional"},{"startTime":237.48,"endTime":240.72,"body":"format that lots of us are quite"},{"startTime":237.48,"endTime":240.72,"body":"familiar with. And I think"},{"startTime":240.72,"endTime":243.99,"body":"similarly to you when the"},{"startTime":240.72,"endTime":243.99,"body":"pandemic first hit, and my"},{"startTime":244.38,"endTime":250.02,"body":"wonderful team, it pushed me to"},{"startTime":244.38,"endTime":250.02,"body":"work virtually I was staunch and"},{"startTime":250.02,"endTime":254.07,"body":"adamant that it would not work."},{"startTime":250.02,"endTime":254.07,"body":"I was convinced that I would be"},{"startTime":254.07,"endTime":255.96,"body":"doing a disservice to the"},{"startTime":254.07,"endTime":255.96,"body":"profession, and it would be"},{"startTime":255.96,"endTime":259.11,"body":"dangerous for the public and all"},{"startTime":255.96,"endTime":259.11,"body":"sorts of things. And I really"},{"startTime":259.11,"endTime":263.16,"body":"had to be controlled by my team"},{"startTime":259.11,"endTime":263.16,"body":"to start just investigating what"},{"startTime":263.16,"endTime":267.36,"body":"it might look like to work"},{"startTime":263.16,"endTime":267.36,"body":"virtually. And and for me, I"},{"startTime":267.36,"endTime":271.56,"body":"took a bunch of courses, because"},{"startTime":267.36,"endTime":271.56,"body":"that's what as a as a dog nerd,"},{"startTime":271.56,"endTime":274.53,"body":"you know, we all learn that when"},{"startTime":271.56,"endTime":274.53,"body":"we don't know what to do. We all"},{"startTime":274.53,"endTime":278.31,"body":"go and we learn. We break it up"},{"startTime":274.53,"endTime":278.31,"body":"into small incremental steps and"},{"startTime":278.31,"endTime":281.88,"body":"we acquire a new skill, right?"},{"startTime":278.31,"endTime":281.88,"body":"So that's kind of what I tried"},{"startTime":281.88,"endTime":288.48,"body":"to do. And so my surprise, my"},{"startTime":281.88,"endTime":288.48,"body":"case resolution just shot"},{"startTime":288.48,"endTime":292.35,"body":"through the roof. My success"},{"startTime":288.48,"endTime":292.35,"body":"stories from my clients were"},{"startTime":292.59,"endTime":296.76,"body":"better than I'd ever experienced"},{"startTime":292.59,"endTime":296.76,"body":"pre pandemic and pre moving to"},{"startTime":296.76,"endTime":301.2,"body":"virtual training and to virtual"},{"startTime":296.76,"endTime":301.2,"body":"coaching And then I spent a good"},{"startTime":301.2,"endTime":305.43,"body":"year trying to figure out why."},{"startTime":301.2,"endTime":305.43,"body":"And sort of a full year of like"},{"startTime":305.43,"endTime":309.54,"body":"tinkering with things. Me and my"},{"startTime":305.43,"endTime":309.54,"body":"team, I have to say, it's not"},{"startTime":309.54,"endTime":312.6,"body":"just myself, it's a team of"},{"startTime":309.54,"endTime":312.6,"body":"three other fantastic trainers"},{"startTime":312.63,"endTime":316.11,"body":"who we all work together"},{"startTime":312.63,"endTime":316.11,"body":"collaboratively. And we're very"},{"startTime":316.11,"endTime":319.95,"body":"data driven. So we keep a lot of"},{"startTime":316.11,"endTime":319.95,"body":"records and watch each other's"},{"startTime":319.95,"endTime":324.45,"body":"sessions. And so we've kind of"},{"startTime":319.95,"endTime":324.45,"body":"tried to be to distill down what"},{"startTime":324.45,"endTime":326.76,"body":"it is about virtual training"},{"startTime":324.45,"endTime":326.76,"body":"that's so effective. And I hope"},{"startTime":326.76,"endTime":328.56,"body":"that's what we can chat about"},{"startTime":326.76,"endTime":328.56,"body":"today a little bit."},{"startTime":328.83,"endTime":332.16,"body":"There's yeah, there's so much I"},{"startTime":328.83,"endTime":332.16,"body":"want to ask you about doing and"},{"startTime":332.22,"endTime":335.34,"body":"but I think we should preface"},{"startTime":332.22,"endTime":335.34,"body":"that a little bit with you"},{"startTime":335.34,"endTime":337.62,"body":"telling us about your background"},{"startTime":335.34,"endTime":337.62,"body":"a little bit, because you do"},{"startTime":337.62,"endTime":340.89,"body":"have a tech background. So this,"},{"startTime":337.62,"endTime":340.89,"body":"you have some additional"},{"startTime":341.52,"endTime":343.23,"body":"insights, I think that you can"},{"startTime":341.52,"endTime":343.23,"body":"share."},{"startTime":343.499,"endTime":349.229,"body":"Yes, I do. So I come from a"},{"startTime":343.499,"endTime":349.229,"body":"nice, lots of intersecting"},{"startTime":349.259,"endTime":352.469,"body":"areas, I guess, that inform my"},{"startTime":349.259,"endTime":352.469,"body":"practice. So I have a master's"},{"startTime":352.469,"endTime":356.309,"body":"degree in ethics, which"},{"startTime":352.469,"endTime":356.309,"body":"obviously plays a big component"},{"startTime":356.309,"endTime":360.749,"body":"and our family background in"},{"startTime":356.309,"endTime":360.749,"body":"technology. And my mother is"},{"startTime":361.469,"endTime":364.289,"body":"Director of Technology and"},{"startTime":361.469,"endTime":364.289,"body":"Innovation, I don't know"},{"startTime":364.289,"endTime":367.229,"body":"robotics, and does a lot of work"},{"startTime":364.289,"endTime":367.229,"body":"with spinal cord injuries. And"},{"startTime":367.229,"endTime":371.489,"body":"she herself is disabled and has"},{"startTime":367.229,"endTime":371.489,"body":"accessibility requirements. And"},{"startTime":371.489,"endTime":374.549,"body":"so all of these intersecting"},{"startTime":371.489,"endTime":374.549,"body":"factors, working with animals,"},{"startTime":374.579,"endTime":377.279,"body":"thinking about the ethics of"},{"startTime":374.579,"endTime":377.279,"body":"working with animals, and"},{"startTime":377.279,"endTime":380.759,"body":"aggressive animals, and then how"},{"startTime":377.279,"endTime":380.759,"body":"can we innovate and I'm your"},{"startTime":380.759,"endTime":385.019,"body":"classic millennial, you know, I"},{"startTime":380.759,"endTime":385.019,"body":"do all of my learning through"},{"startTime":385.019,"endTime":388.469,"body":"apps, and through the platforms,"},{"startTime":385.019,"endTime":388.469,"body":"like the wonderful platforms you"},{"startTime":388.469,"endTime":392.939,"body":"provide Mike, where I can click"},{"startTime":388.469,"endTime":392.939,"body":"a button and get instant answers"},{"startTime":392.939,"endTime":396.269,"body":"to questions that I think are"},{"startTime":392.939,"endTime":396.269,"body":"really I really need. And I"},{"startTime":396.269,"endTime":399.839,"body":"wanted to try and inject some of"},{"startTime":396.269,"endTime":399.839,"body":"that into my practice and divert"},{"startTime":399.839,"endTime":403.469,"body":"from that traditional, we sit in"},{"startTime":399.839,"endTime":403.469,"body":"a room for an hour together and"},{"startTime":403.469,"endTime":409.079,"body":"discuss the plan to how can I"},{"startTime":403.469,"endTime":409.079,"body":"bring my my work to make it as"},{"startTime":409.079,"endTime":413.519,"body":"accessible for me, you know, if"},{"startTime":409.079,"endTime":413.519,"body":"I needed it as an Yeah, and I"},{"startTime":413.519,"endTime":416.489,"body":"guess, coming from looking at my"},{"startTime":413.519,"endTime":416.489,"body":"family background, as well as"},{"startTime":416.489,"endTime":419.069,"body":"the fact that, you know, I've"},{"startTime":416.489,"endTime":419.069,"body":"spent my whole life with, you"},{"startTime":419.069,"endTime":422.189,"body":"know, my mother is a person"},{"startTime":419.069,"endTime":422.189,"body":"who's disabled, I, myself, have"},{"startTime":422.219,"endTime":425.279,"body":"a disability as well as"},{"startTime":422.219,"endTime":425.279,"body":"neurodivergent sees, and all of"},{"startTime":425.279,"endTime":429.809,"body":"these things kind of intersect"},{"startTime":425.279,"endTime":429.809,"body":"together. For me to really find"},{"startTime":429.809,"endTime":433.199,"body":"that the virtual side and using"},{"startTime":429.809,"endTime":433.199,"body":"that technology can be, it can"},{"startTime":433.199,"endTime":435.779,"body":"be a real game changer,"},{"startTime":433.199,"endTime":435.779,"body":"honestly, for any behavior"},{"startTime":435.779,"endTime":436.559,"body":"problem as well."},{"startTime":437.579,"endTime":439.769,"body":"You know, it's a really cool"},{"startTime":437.579,"endTime":439.769,"body":"thing. And when I, when I talk"},{"startTime":439.769,"endTime":442.229,"body":"to other trainers, or I have"},{"startTime":439.769,"endTime":442.229,"body":"guests on this podcast is"},{"startTime":442.229,"endTime":445.739,"body":"hearing about other people's"},{"startTime":442.229,"endTime":445.739,"body":"backgrounds that weren't"},{"startTime":445.739,"endTime":449.129,"body":"necessarily in the dog training"},{"startTime":445.739,"endTime":449.129,"body":"community, or in that kind of"},{"startTime":449.129,"endTime":452.909,"body":"work, right. And what's"},{"startTime":449.129,"endTime":452.909,"body":"fascinating is how much we draw"},{"startTime":452.909,"endTime":456.209,"body":"from our past experiences. And"},{"startTime":452.909,"endTime":456.209,"body":"we can bring that into our work"},{"startTime":456.209,"endTime":459.419,"body":"with dogs. And the clients that"},{"startTime":456.209,"endTime":459.419,"body":"we're working with. One of the"},{"startTime":459.449,"endTime":462.089,"body":"things that people don't know"},{"startTime":459.449,"endTime":462.089,"body":"about me is that I used to work"},{"startTime":462.089,"endTime":465.089,"body":"in the casino industry in the US"},{"startTime":462.089,"endTime":465.089,"body":"probably thinking like, what"},{"startTime":465.089,"endTime":468.059,"body":"does that have to do with dogs,"},{"startTime":465.089,"endTime":468.059,"body":"but part of my job was taking"},{"startTime":468.059,"endTime":470.909,"body":"care of all these high rollers"},{"startTime":468.059,"endTime":470.909,"body":"and people with tons of money"},{"startTime":470.909,"endTime":476.009,"body":"and an influence and, you know,"},{"startTime":470.909,"endTime":476.009,"body":"industry leaders that would come"},{"startTime":476.009,"endTime":479.369,"body":"to the casino and gamble, but"},{"startTime":476.009,"endTime":479.369,"body":"they would the conversations, it"},{"startTime":479.369,"endTime":481.409,"body":"really taught me about"},{"startTime":479.369,"endTime":481.409,"body":"navigating conversations, and"},{"startTime":481.409,"endTime":484.979,"body":"sometimes dealing with very"},{"startTime":481.409,"endTime":484.979,"body":"difficult people in a way that"},{"startTime":484.979,"endTime":489.539,"body":"was not going to upset them, but"},{"startTime":484.979,"endTime":489.539,"body":"also having to, you know, kind"},{"startTime":489.539,"endTime":492.599,"body":"of meet certain levels and"},{"startTime":489.539,"endTime":492.599,"body":"certain standards. So that's my"},{"startTime":492.599,"endTime":495.389,"body":"experience drawing from it. So"},{"startTime":492.599,"endTime":495.389,"body":"it's, it's cool to see that in"},{"startTime":495.389,"endTime":498.419,"body":"the background and ethics and"},{"startTime":495.389,"endTime":498.419,"body":"technology. And all that is, is"},{"startTime":498.779,"endTime":503.339,"body":"it's really neat to see that and"},{"startTime":498.779,"endTime":503.339,"body":"incorporate into our work. So"},{"startTime":503.369,"endTime":506.549,"body":"let's talk about that in the in"},{"startTime":503.369,"endTime":506.549,"body":"terms of tips and tricks for"},{"startTime":506.789,"endTime":509.669,"body":"since again, this isn't a"},{"startTime":506.789,"endTime":509.669,"body":"aggression podcast, we'll focus"},{"startTime":509.669,"endTime":513.389,"body":"on aggression cases. But, you"},{"startTime":509.669,"endTime":513.389,"body":"know, one of the things I saw"},{"startTime":513.749,"endTime":517.829,"body":"when I started doing a lot more"},{"startTime":513.749,"endTime":517.829,"body":"online cases was, you're not"},{"startTime":517.859,"endTime":522.299,"body":"upsetting the dog when you have"},{"startTime":517.859,"endTime":522.299,"body":"to. So like your first consult."},{"startTime":522.509,"endTime":525.419,"body":"And I've moved to mostly just,"},{"startTime":522.509,"endTime":525.419,"body":"you know, if I'm going to go"},{"startTime":525.419,"endTime":529.559,"body":"back to in person consults, it's"},{"startTime":525.419,"endTime":529.559,"body":"mostly zoom or online consult"},{"startTime":529.559,"endTime":533.939,"body":"first, that first session, I"},{"startTime":529.559,"endTime":533.939,"body":"think it should be pretty much"},{"startTime":533.939,"endTime":537.239,"body":"mandatory to do that for a"},{"startTime":533.939,"endTime":537.239,"body":"session online, because most of"},{"startTime":537.239,"endTime":539.789,"body":"that session spent history"},{"startTime":537.239,"endTime":539.789,"body":"taking and kind of giving the"},{"startTime":539.789,"endTime":543.149,"body":"client overall prognosis and"},{"startTime":539.789,"endTime":543.149,"body":"setting goals and kind of, you"},{"startTime":543.149,"endTime":545.819,"body":"know, a lot of that time you're"},{"startTime":543.149,"endTime":545.819,"body":"actually not working with a dog."},{"startTime":545.999,"endTime":549.869,"body":"And so why going in upset a dog"},{"startTime":545.999,"endTime":549.869,"body":"that has issues with people to"},{"startTime":550.049,"endTime":552.569,"body":"to begin with, for that full"},{"startTime":550.049,"endTime":552.569,"body":"hour, and then the client is"},{"startTime":552.569,"endTime":554.939,"body":"stressed about what the dog"},{"startTime":552.569,"endTime":554.939,"body":"might be doing. And the dog"},{"startTime":554.939,"endTime":557.429,"body":"might be stressed about what"},{"startTime":554.939,"endTime":557.429,"body":"their fur owners doing or what"},{"startTime":557.429,"endTime":559.649,"body":"you're doing in the home. And so"},{"startTime":557.429,"endTime":559.649,"body":"that was one of the first"},{"startTime":559.649,"endTime":563.129,"body":"benefits I saw. What are some of"},{"startTime":559.649,"endTime":563.129,"body":"the things you saw in in when"},{"startTime":563.129,"endTime":564.809,"body":"you first started? Well, yeah, I"},{"startTime":564.81,"endTime":567.99,"body":"mean, I think it's one of the"},{"startTime":564.81,"endTime":567.99,"body":"first things that our aggression"},{"startTime":567.99,"endTime":570.87,"body":"specialists will say is, you"},{"startTime":567.99,"endTime":570.87,"body":"know, you can't really learn and"},{"startTime":570.9,"endTime":573.96,"body":"when you're really over"},{"startTime":570.9,"endTime":573.96,"body":"threshold, and I find that in"},{"startTime":573.96,"endTime":577.32,"body":"lots of traditional dog training"},{"startTime":573.96,"endTime":577.32,"body":"sessions, all the animals are"},{"startTime":577.62,"endTime":581.34,"body":"kind of at their panic point."},{"startTime":577.62,"endTime":581.34,"body":"The dog is at its panic point,"},{"startTime":581.34,"endTime":584.01,"body":"because it's being triggered by"},{"startTime":581.34,"endTime":584.01,"body":"the trainer, the guardians are"},{"startTime":584.01,"endTime":587.37,"body":"triggered by the dog's behavior."},{"startTime":584.01,"endTime":587.37,"body":"And let's be real, you know, my"},{"startTime":587.37,"endTime":590.55,"body":"heart rate shoots through the"},{"startTime":587.37,"endTime":590.55,"body":"roof. When I'm sitting in a room"},{"startTime":590.58,"endTime":593.88,"body":"with a big German Shepherd"},{"startTime":590.58,"endTime":593.88,"body":"that's really unhappy that I'm"},{"startTime":593.88,"endTime":596.31,"body":"there and the Guardian is"},{"startTime":593.88,"endTime":596.31,"body":"holding on to that leash. I'm"},{"startTime":596.31,"endTime":600.66,"body":"only 25% Thinking about what I'm"},{"startTime":596.31,"endTime":600.66,"body":"saying. There. So WMI is"},{"startTime":600.69,"endTime":604.02,"body":"scanning the environment, making"},{"startTime":600.69,"endTime":604.02,"body":"sure I'm safe the clients save,"},{"startTime":604.08,"endTime":606.87,"body":"how can I minimize stress with"},{"startTime":604.08,"endTime":606.87,"body":"the dog. So removing all of that"},{"startTime":606.87,"endTime":611.31,"body":"from the equation, I think has a"},{"startTime":606.87,"endTime":611.31,"body":"really big effect on actually to"},{"startTime":611.31,"endTime":615.69,"body":"be perfectly honest amongst, as"},{"startTime":611.31,"endTime":615.69,"body":"well as resolution burnout, and"},{"startTime":615.69,"endTime":619.53,"body":"the amount of resource saving"},{"startTime":615.69,"endTime":619.53,"body":"for you as a as a dog trainer"},{"startTime":619.53,"endTime":622.62,"body":"and as a consultant for The"},{"startTime":619.53,"endTime":622.62,"body":"Guardian. So I completely agree."},{"startTime":622.62,"endTime":626.4,"body":"And I love how you make this"},{"startTime":622.62,"endTime":626.4,"body":"idea that that especially the"},{"startTime":626.4,"endTime":629.67,"body":"first session should be virtual."},{"startTime":626.4,"endTime":629.67,"body":"And with me and my team, we"},{"startTime":629.67,"endTime":634.41,"body":"actually take a step back even"},{"startTime":629.67,"endTime":634.41,"body":"further. And I know most of the"},{"startTime":634.41,"endTime":637.38,"body":"things I need to know about a"},{"startTime":634.41,"endTime":637.38,"body":"dog before we even enter into"},{"startTime":637.38,"endTime":640.35,"body":"that first session. So I know"},{"startTime":637.38,"endTime":640.35,"body":"that lots of trainers have"},{"startTime":640.35,"endTime":643.2,"body":"intake forms. And I think part"},{"startTime":640.35,"endTime":643.2,"body":"of what we've done with our"},{"startTime":643.2,"endTime":646.86,"body":"virtual practice, is we've"},{"startTime":643.2,"endTime":646.86,"body":"really hybridized the way that"},{"startTime":646.86,"endTime":650.85,"body":"information transfers between"},{"startTime":646.86,"endTime":650.85,"body":"the client and the consultant."},{"startTime":651.06,"endTime":656.4,"body":"So before I get, I see a dog,"},{"startTime":651.06,"endTime":656.4,"body":"I've got a nine page intake form"},{"startTime":656.4,"endTime":659.73,"body":"that took the Guardian about 45"},{"startTime":656.4,"endTime":659.73,"body":"minutes to fill out, and I have"},{"startTime":659.73,"endTime":663.87,"body":"already requested videos of the"},{"startTime":659.73,"endTime":663.87,"body":"dog, I would really read that"},{"startTime":663.87,"endTime":666.6,"body":"intake form and say to the"},{"startTime":663.87,"endTime":666.6,"body":"client, okay, I would like about"},{"startTime":666.63,"endTime":669.87,"body":"that second video of the dog"},{"startTime":666.63,"endTime":669.87,"body":"walking outside, I'd like a five"},{"startTime":669.87,"endTime":672.33,"body":"minute video of you playing a"},{"startTime":669.87,"endTime":672.33,"body":"five minute video of your"},{"startTime":672.33,"endTime":675.18,"body":"training with the dog. So before"},{"startTime":672.33,"endTime":675.18,"body":"I even enter into a"},{"startTime":675.18,"endTime":678.39,"body":"consultation, I've watched half"},{"startTime":675.18,"endTime":678.39,"body":"an hour of footage of their"},{"startTime":678.39,"endTime":681.54,"body":"environment, their house layout,"},{"startTime":678.39,"endTime":681.54,"body":"I'm, I'm a freak, I know"},{"startTime":681.54,"endTime":684.12,"body":"everything about them, I'm"},{"startTime":681.54,"endTime":684.12,"body":"creepy. I'm like this creepy dog"},{"startTime":684.12,"endTime":686.64,"body":"trainer that knows everything"},{"startTime":684.12,"endTime":686.64,"body":"before they've even met them."},{"startTime":686.88,"endTime":690.0,"body":"And so I'm basically trying to"},{"startTime":686.88,"endTime":690.0,"body":"make that information transfer"},{"startTime":690.0,"endTime":694.05,"body":"happen as smoothly as possible,"},{"startTime":690.0,"endTime":694.05,"body":"with as little emotional stress"},{"startTime":694.05,"endTime":697.11,"body":"on like all of the animals. So"},{"startTime":694.05,"endTime":697.11,"body":"by the time we get into the"},{"startTime":697.11,"endTime":700.62,"body":"session, it's all about client"},{"startTime":697.11,"endTime":700.62,"body":"coaching, we are just like fine"},{"startTime":700.62,"endTime":704.25,"body":"tuning the plan a little bit."},{"startTime":700.62,"endTime":704.25,"body":"And I think that's like a huge"},{"startTime":704.25,"endTime":707.01,"body":"thing that we can start to"},{"startTime":704.25,"endTime":707.01,"body":"change. Like, for me, when I see"},{"startTime":707.16,"endTime":710.97,"body":"people asking, you know, an hour"},{"startTime":707.16,"endTime":710.97,"body":"of questions that are not"},{"startTime":710.97,"endTime":713.82,"body":"necessarily as necessary, if we"},{"startTime":710.97,"endTime":713.82,"body":"can get all that information"},{"startTime":713.82,"endTime":717.36,"body":"before if I can see the dog"},{"startTime":713.82,"endTime":717.36,"body":"before. And most people, if you"},{"startTime":717.36,"endTime":720.51,"body":"look back through their phone"},{"startTime":717.36,"endTime":720.51,"body":"history, have a bunch of videos"},{"startTime":720.51,"endTime":724.29,"body":"of the dog performing unwanted"},{"startTime":720.51,"endTime":724.29,"body":"behaviors, and a bunch of videos"},{"startTime":724.29,"endTime":726.87,"body":"of the dog in a variety of"},{"startTime":724.29,"endTime":726.87,"body":"different contexts, we don't"},{"startTime":726.87,"endTime":729.96,"body":"have to put the dog in that"},{"startTime":726.87,"endTime":729.96,"body":"position. For most folks with an"},{"startTime":729.96,"endTime":732.45,"body":"iPhone, you know, we're all"},{"startTime":729.96,"endTime":732.45,"body":"obsessed with filming our dogs."},{"startTime":733.05,"endTime":736.14,"body":"So you can gather so much"},{"startTime":733.05,"endTime":736.14,"body":"information. And I think that's"},{"startTime":736.14,"endTime":738.87,"body":"one of the biggest sort of"},{"startTime":736.14,"endTime":738.87,"body":"misconceptions that people have"},{"startTime":739.23,"endTime":741.57,"body":"is that if you're working"},{"startTime":739.23,"endTime":741.57,"body":"virtually, you won't be able to"},{"startTime":741.57,"endTime":745.23,"body":"see the dog, you won't see the"},{"startTime":741.57,"endTime":745.23,"body":"dog's behaviors in the home and"},{"startTime":745.23,"endTime":749.34,"body":"in person. And I kind of think I"},{"startTime":745.23,"endTime":749.34,"body":"see, even more than that I get a"},{"startTime":749.34,"endTime":753.3,"body":"fly on the wall experience, I"},{"startTime":749.34,"endTime":753.3,"body":"don't impact the dog's behavior"},{"startTime":753.3,"endTime":755.88,"body":"at all with my presence. And I"},{"startTime":753.3,"endTime":755.88,"body":"get to see what's actually"},{"startTime":755.88,"endTime":759.99,"body":"really going on, which I think"},{"startTime":755.88,"endTime":759.99,"body":"is extremely cool. And makes me"},{"startTime":759.99,"endTime":761.82,"body":"feel like a detective, which is"},{"startTime":759.99,"endTime":761.82,"body":"also cool."},{"startTime":763.02,"endTime":766.68,"body":"I have lots of questions to go"},{"startTime":763.02,"endTime":766.68,"body":"off of that as well. So first"},{"startTime":766.68,"endTime":770.04,"body":"is, and I'm sure the listeners"},{"startTime":766.68,"endTime":770.04,"body":"as they're listening to that"},{"startTime":770.04,"endTime":772.47,"body":"part of the conversation or"},{"startTime":770.04,"endTime":772.47,"body":"maybe have the same question"},{"startTime":772.47,"endTime":776.07,"body":"like getting that information to"},{"startTime":772.47,"endTime":776.07,"body":"you as far as like the videos,"},{"startTime":776.28,"endTime":779.19,"body":"what kind of format to use to"},{"startTime":776.28,"endTime":779.19,"body":"use any kind of file sharing"},{"startTime":779.19,"endTime":779.94,"body":"services?"},{"startTime":780.0,"endTime":783.72,"body":"Yeah. And this is a great"},{"startTime":780.0,"endTime":783.72,"body":"question. So everything that I"},{"startTime":783.72,"endTime":788.37,"body":"do is usually through the Google"},{"startTime":783.72,"endTime":788.37,"body":"sort of world. So we're each of"},{"startTime":788.37,"endTime":792.24,"body":"our clients will have a portal."},{"startTime":788.37,"endTime":792.24,"body":"And in that portal will collect"},{"startTime":792.27,"endTime":796.35,"body":"all of the information. So I'll"},{"startTime":792.27,"endTime":796.35,"body":"have PDFs of the intake forms,"},{"startTime":796.35,"endTime":798.75,"body":"all of the videos that they've"},{"startTime":796.35,"endTime":798.75,"body":"sent to me pre initial"},{"startTime":798.75,"endTime":801.99,"body":"consultation will be stored"},{"startTime":798.75,"endTime":801.99,"body":"there. All of our notes and"},{"startTime":801.99,"endTime":805.71,"body":"session recordings will also go"},{"startTime":801.99,"endTime":805.71,"body":"in that portal. So it's almost"},{"startTime":805.71,"endTime":809.79,"body":"like an individualized learning"},{"startTime":805.71,"endTime":809.79,"body":"platform for the guardians that"},{"startTime":809.85,"endTime":815.16,"body":"I curate. And I develop as the"},{"startTime":809.85,"endTime":815.16,"body":"case progresses. So that could"},{"startTime":815.16,"endTime":818.91,"body":"look, I think that springs to"},{"startTime":815.16,"endTime":818.91,"body":"mind is a case that I had with a"},{"startTime":818.91,"endTime":823.56,"body":"resource guiding Husky a"},{"startTime":818.91,"endTime":823.56,"body":"beautiful white 50 pound adopted"},{"startTime":823.59,"endTime":828.27,"body":"an adolescent Husky called Moon."},{"startTime":823.59,"endTime":828.27,"body":"And she would resource God a"},{"startTime":828.27,"endTime":832.2,"body":"variety of different resources."},{"startTime":828.27,"endTime":832.2,"body":"It took us about three weeks to"},{"startTime":832.2,"endTime":834.93,"body":"really figure out all the things"},{"startTime":832.2,"endTime":834.93,"body":"that she was guiding as I'm sure"},{"startTime":834.93,"endTime":837.66,"body":"lots of us watching people"},{"startTime":834.93,"endTime":837.66,"body":"watching I know with resource"},{"startTime":837.66,"endTime":840.15,"body":"guarding cases, it can be"},{"startTime":837.66,"endTime":840.15,"body":"slightly like Whack a Mole"},{"startTime":840.15,"endTime":842.46,"body":"trying to figure out what it is"},{"startTime":840.15,"endTime":842.46,"body":"that's what are the trigger,"},{"startTime":842.46,"endTime":845.82,"body":"what are the antecedents and the"},{"startTime":842.46,"endTime":845.82,"body":"intersecting antecedents distant"},{"startTime":845.82,"endTime":849.54,"body":"and immediate, etc. And we did"},{"startTime":845.82,"endTime":849.54,"body":"that via a back and forth on"},{"startTime":849.54,"endTime":853.14,"body":"WhatsApp, where they were"},{"startTime":849.54,"endTime":853.14,"body":"intermittently sending me videos"},{"startTime":853.14,"endTime":857.46,"body":"of strange behaviors, where I"},{"startTime":853.14,"endTime":857.46,"body":"would then explain back to them"},{"startTime":857.46,"endTime":860.25,"body":"what was going on. And it just"},{"startTime":857.46,"endTime":860.25,"body":"allowed for conversation to be"},{"startTime":860.25,"endTime":865.65,"body":"really fluid. And it felt very"},{"startTime":860.25,"endTime":865.65,"body":"natural for a team of myself and"},{"startTime":865.65,"endTime":869.16,"body":"the two guardians a team of"},{"startTime":865.65,"endTime":869.16,"body":"three millennials to communicate"},{"startTime":869.16,"endTime":871.56,"body":"in this way, it felt extremely"},{"startTime":869.16,"endTime":871.56,"body":"natural and easy for us"},{"startTime":871.56,"endTime":875.16,"body":"especially and I imagine for the"},{"startTime":871.56,"endTime":875.16,"body":"upcoming Next Gen Z generation"},{"startTime":875.16,"endTime":878.28,"body":"it'll be even more second nature"},{"startTime":875.16,"endTime":878.28,"body":"for information transfer to"},{"startTime":878.28,"endTime":881.46,"body":"occur that way, and little tips"},{"startTime":878.28,"endTime":881.46,"body":"and tricks, things that you can"},{"startTime":881.46,"endTime":884.49,"body":"do that really set you apart."},{"startTime":881.46,"endTime":884.49,"body":"Like I'll put a video that they"},{"startTime":884.49,"endTime":889.29,"body":"sent me into iMovie and narrate"},{"startTime":884.49,"endTime":889.29,"body":"a voiceover of the body"},{"startTime":889.29,"endTime":892.14,"body":"language. I can even send you an"},{"startTime":889.29,"endTime":892.14,"body":"example of the dog that I'm"},{"startTime":892.14,"endTime":895.92,"body":"talking about where there was"},{"startTime":892.14,"endTime":895.92,"body":"low level guarding signals going"},{"startTime":895.92,"endTime":898.74,"body":"on that were being missed by The"},{"startTime":895.92,"endTime":898.74,"body":"Guardian and I was able to voice"},{"startTime":898.74,"endTime":903.51,"body":"know over it splaining exactly"},{"startTime":898.74,"endTime":903.51,"body":"what what was going on with that"},{"startTime":903.51,"endTime":906.45,"body":"dog saying, Okay, you see how"},{"startTime":903.51,"endTime":906.45,"body":"she's luring her head, and her"},{"startTime":906.45,"endTime":911.13,"body":"eyes are becoming more sort of"},{"startTime":906.45,"endTime":911.13,"body":"fixated and still, etc, etc, and"},{"startTime":911.13,"endTime":915.33,"body":"pop it in their portal, and they"},{"startTime":911.13,"endTime":915.33,"body":"have this like, hub of learning"},{"startTime":915.33,"endTime":918.48,"body":"about their dogs and, and I like"},{"startTime":915.33,"endTime":918.48,"body":"that that puts the focus on"},{"startTime":918.48,"endTime":922.23,"body":"empowering the guardians to"},{"startTime":918.48,"endTime":922.23,"body":"really learn about how to live"},{"startTime":922.23,"endTime":924.84,"body":"with these animals, because we"},{"startTime":922.23,"endTime":924.84,"body":"know aggression doesn't ever get"},{"startTime":924.87,"endTime":927.93,"body":"cured, quote, unquote, like,"},{"startTime":924.87,"endTime":927.93,"body":"it's never going to go away"},{"startTime":927.99,"endTime":932.04,"body":"completely. So it can be pretty"},{"startTime":927.99,"endTime":932.04,"body":"powerful, I think in an"},{"startTime":932.04,"endTime":933.66,"body":"empowering for the clients."},{"startTime":934.17,"endTime":936.57,"body":"I'm gonna pick your brain"},{"startTime":934.17,"endTime":936.57,"body":"further about the communication"},{"startTime":936.57,"endTime":939.12,"body":"aspect of it. But you also"},{"startTime":936.57,"endTime":939.12,"body":"mentioned, you know, you're"},{"startTime":939.12,"endTime":940.95,"body":"working with a couple of"},{"startTime":939.12,"endTime":940.95,"body":"millennials, and maybe it'd be"},{"startTime":940.95,"endTime":944.97,"body":"great to see is like the other"},{"startTime":940.95,"endTime":944.97,"body":"generations picking up on this."},{"startTime":944.97,"endTime":948.06,"body":"But what happens with your"},{"startTime":944.97,"endTime":948.06,"body":"clients that maybe are Gen Xers"},{"startTime":948.06,"endTime":951.3,"body":"or maybe baby boomers, and"},{"startTime":948.06,"endTime":951.3,"body":"they're not quite as tech savvy,"},{"startTime":951.3,"endTime":954.54,"body":"and they're like Google, what's"},{"startTime":951.3,"endTime":954.54,"body":"that? How do you do find? Do you"},{"startTime":954.54,"endTime":957.3,"body":"have like a tutorial or some way"},{"startTime":954.54,"endTime":957.3,"body":"of helping those clients?"},{"startTime":957.48,"endTime":961.68,"body":"Such a fantastic question. And"},{"startTime":957.48,"endTime":961.68,"body":"even amongst the millennials,"},{"startTime":961.68,"endTime":966.36,"body":"and the Gen Z is sometimes we"},{"startTime":961.68,"endTime":966.36,"body":"need to split the criteria even"},{"startTime":966.36,"endTime":969.57,"body":"more for the human learners,"},{"startTime":966.36,"endTime":969.57,"body":"right. So I actually have a"},{"startTime":969.57,"endTime":972.78,"body":"client in one of my classes"},{"startTime":969.57,"endTime":972.78,"body":"right now, my group group"},{"startTime":972.78,"endTime":977.34,"body":"coaching programs, and I've had"},{"startTime":972.78,"endTime":977.34,"body":"to make both three of us have"},{"startTime":977.34,"endTime":981.48,"body":"our trainers have made"},{"startTime":977.34,"endTime":981.48,"body":"individually video tutorials for"},{"startTime":981.48,"endTime":984.66,"body":"the client on how to use the"},{"startTime":981.48,"endTime":984.66,"body":"viewing equipment that they"},{"startTime":984.66,"endTime":988.14,"body":"should be using to do their"},{"startTime":984.66,"endTime":988.14,"body":"training sessions. So in each"},{"startTime":988.14,"endTime":991.26,"body":"video, we record for them, we've"},{"startTime":988.14,"endTime":991.26,"body":"approximated towards the end"},{"startTime":991.26,"endTime":995.55,"body":"goal of the client, being able"},{"startTime":991.26,"endTime":995.55,"body":"to put the recording up, set it"},{"startTime":995.55,"endTime":999.72,"body":"up properly, and deposit the"},{"startTime":995.55,"endTime":999.72,"body":"video in the in the drive. And"},{"startTime":999.75,"endTime":1003.65,"body":"we simply said, Okay, how do we"},{"startTime":999.75,"endTime":1003.65,"body":"split up that behavior, and then"},{"startTime":1003.68,"endTime":1006.65,"body":"impart that over to the client."},{"startTime":1003.68,"endTime":1006.65,"body":"And we can do it not, we don't"},{"startTime":1006.65,"endTime":1009.77,"body":"have to give it all to them in"},{"startTime":1006.65,"endTime":1009.77,"body":"one hour sessions. On Monday, I"},{"startTime":1009.77,"endTime":1012.68,"body":"teach this first skill and then"},{"startTime":1009.77,"endTime":1012.68,"body":"on Tuesday, I teach the next"},{"startTime":1012.68,"endTime":1016.1,"body":"skill. And I usually do that"},{"startTime":1012.68,"endTime":1016.1,"body":"back and forth through WhatsApp"},{"startTime":1016.1,"endTime":1020.36,"body":"or some sort of free messaging"},{"startTime":1016.1,"endTime":1020.36,"body":"app. So you have a mixture of"},{"startTime":1020.36,"endTime":1024.2,"body":"like this Google file where you"},{"startTime":1020.36,"endTime":1024.2,"body":"deposit all of the information"},{"startTime":1024.2,"endTime":1026.9,"body":"and then a whatsapp where you go"},{"startTime":1024.2,"endTime":1026.9,"body":"back and forwards, just like"},{"startTime":1026.9,"endTime":1031.07,"body":"messaging your, your neighbor or"},{"startTime":1026.9,"endTime":1031.07,"body":"your friend about anything."},{"startTime":1031.52,"endTime":1034.46,"body":"It's interesting WhatsApp is a"},{"startTime":1031.52,"endTime":1034.46,"body":"it's an interesting app in the"},{"startTime":1034.46,"endTime":1037.19,"body":"United States anyways, not a lot"},{"startTime":1034.46,"endTime":1037.19,"body":"of people actually use it or"},{"startTime":1037.19,"endTime":1041.39,"body":"know what it is. In every other"},{"startTime":1037.19,"endTime":1041.39,"body":"country I visit or talk to or,"},{"startTime":1041.45,"endTime":1044.09,"body":"you know, travel to is that"},{"startTime":1041.45,"endTime":1044.09,"body":"they're using WhatsApp, it's"},{"startTime":1044.09,"endTime":1046.37,"body":"very normal, very normal to use"},{"startTime":1044.09,"endTime":1046.37,"body":"WhatsApp, but in the States,"},{"startTime":1046.37,"endTime":1049.61,"body":"they're like, what's that?"},{"startTime":1046.37,"endTime":1049.61,"body":"What's that? And it's always a"},{"startTime":1049.61,"endTime":1052.73,"body":"shock to people like UK or South"},{"startTime":1049.61,"endTime":1052.73,"body":"America to hear like, you don't"},{"startTime":1052.73,"endTime":1056.06,"body":"know what WhatsApp is. Yeah,"},{"startTime":1052.73,"endTime":1056.06,"body":"actually, it is a great tool,"},{"startTime":1056.06,"endTime":1059.39,"body":"because it's free. You can do"},{"startTime":1056.06,"endTime":1059.39,"body":"exchanges, and it's and it keeps"},{"startTime":1059.39,"endTime":1062.0,"body":"it all time stamped. And you"},{"startTime":1059.39,"endTime":1062.0,"body":"know, when you've exchanged"},{"startTime":1062.0,"endTime":1066.2,"body":"communication, somebody, so here"},{"startTime":1062.0,"endTime":1066.2,"body":"we use a lot of text messaging."},{"startTime":1066.65,"endTime":1069.41,"body":"And that's what I do with a lot"},{"startTime":1066.65,"endTime":1069.41,"body":"of my clients provided somebody"},{"startTime":1069.41,"endTime":1072.5,"body":"is okay with that, you know,"},{"startTime":1069.41,"endTime":1072.5,"body":"establishing boundaries of when"},{"startTime":1072.5,"endTime":1075.11,"body":"to text and how often you're"},{"startTime":1072.5,"endTime":1075.11,"body":"going to text."},{"startTime":1075.17,"endTime":1078.23,"body":"Yes, and that is something that"},{"startTime":1075.17,"endTime":1078.23,"body":"I'm I'm a staunch rules about"},{"startTime":1078.23,"endTime":1081.29,"body":"this. We have I tried to"},{"startTime":1078.23,"endTime":1081.29,"body":"differentiate between like work"},{"startTime":1081.29,"endTime":1084.53,"body":"equipment and recreational"},{"startTime":1081.29,"endTime":1084.53,"body":"equipment, so work phones versus"},{"startTime":1084.86,"endTime":1088.67,"body":"recreational phones. And it's"},{"startTime":1084.86,"endTime":1088.67,"body":"very important to have a master"},{"startTime":1088.67,"endTime":1093.02,"body":"schedule, where you set out time"},{"startTime":1088.67,"endTime":1093.02,"body":"in the day to check and"},{"startTime":1093.02,"endTime":1095.09,"body":"communicate with your clients."},{"startTime":1093.02,"endTime":1095.09,"body":"Because I think that there's a"},{"startTime":1095.09,"endTime":1099.56,"body":"lot of benefit to having, I"},{"startTime":1095.09,"endTime":1099.56,"body":"guess more back and forward,"},{"startTime":1100.04,"endTime":1103.73,"body":"less pressure being on one hour"},{"startTime":1100.04,"endTime":1103.73,"body":"long sessions and more learning"},{"startTime":1103.73,"endTime":1108.29,"body":"being distributed on a day to"},{"startTime":1103.73,"endTime":1108.29,"body":"day basis. But for burnout sake,"},{"startTime":1108.29,"endTime":1111.17,"body":"and for, you know, our"},{"startTime":1108.29,"endTime":1111.17,"body":"lifestyle, and mental health"},{"startTime":1111.17,"endTime":1113.63,"body":"reasons, we have to make sure"},{"startTime":1111.17,"endTime":1113.63,"body":"that we are sticking to the"},{"startTime":1113.63,"endTime":1117.02,"body":"plan. So I give my trainers, for"},{"startTime":1113.63,"endTime":1117.02,"body":"example, only are allowed to do"},{"startTime":1117.26,"endTime":1121.94,"body":"two half an hour check ins on"},{"startTime":1117.26,"endTime":1121.94,"body":"their work, messaging apps, and"},{"startTime":1122.36,"endTime":1125.6,"body":"checking all of our clients work"},{"startTime":1122.36,"endTime":1125.6,"body":"only twice a day in the morning"},{"startTime":1125.6,"endTime":1128.72,"body":"and in the evening. But if"},{"startTime":1125.6,"endTime":1128.72,"body":"you're a very diligent client"},{"startTime":1128.72,"endTime":1130.97,"body":"with a really challenging dog,"},{"startTime":1128.72,"endTime":1130.97,"body":"and you're getting an answer to"},{"startTime":1130.97,"endTime":1134.69,"body":"your question, twice a day, how"},{"startTime":1130.97,"endTime":1134.69,"body":"fast are you going to see"},{"startTime":1134.69,"endTime":1137.87,"body":"progress and transfer of"},{"startTime":1134.69,"endTime":1137.87,"body":"knowledge and skill using that"},{"startTime":1137.87,"endTime":1140.54,"body":"kind of a method? And I think"},{"startTime":1137.87,"endTime":1140.54,"body":"it's, it's exactly how we say"},{"startTime":1140.54,"endTime":1143.39,"body":"with the dogs, right short,"},{"startTime":1140.54,"endTime":1143.39,"body":"frequent reinforcing training"},{"startTime":1143.39,"endTime":1146.33,"body":"sessions, while we're slowly"},{"startTime":1143.39,"endTime":1146.33,"body":"increasing the difficulty and"},{"startTime":1146.33,"endTime":1150.17,"body":"providing a lot of just Do you"},{"startTime":1146.33,"endTime":1150.17,"body":"know how many gifts I send, I"},{"startTime":1150.17,"endTime":1152.63,"body":"send so many gifts, I don't know"},{"startTime":1150.17,"endTime":1152.63,"body":"if anyone knows what gifts are"},{"startTime":1152.84,"endTime":1156.41,"body":"their little, tiny little"},{"startTime":1152.84,"endTime":1156.41,"body":"animations, and it'll be like a"},{"startTime":1156.41,"endTime":1159.17,"body":"little cat giving the thumbs up"},{"startTime":1156.41,"endTime":1159.17,"body":"or something like that. And I'm"},{"startTime":1159.17,"endTime":1162.62,"body":"sending these to my clients"},{"startTime":1159.17,"endTime":1162.62,"body":"after they send me a video. And"},{"startTime":1162.62,"endTime":1166.49,"body":"we know science studies show us"},{"startTime":1162.62,"endTime":1166.49,"body":"that this like humans love this"},{"startTime":1166.49,"endTime":1170.66,"body":"stuff. We love getting an emoji"},{"startTime":1166.49,"endTime":1170.66,"body":"with the thumbs up. It sends off"},{"startTime":1170.66,"endTime":1173.3,"body":"all the right chemicals in our"},{"startTime":1170.66,"endTime":1173.3,"body":"brains, and it will increase the"},{"startTime":1173.3,"endTime":1176.78,"body":"behaviors that we want to see in"},{"startTime":1173.3,"endTime":1176.78,"body":"the humans, right. So it's using"},{"startTime":1176.78,"endTime":1180.71,"body":"tech to help the human beings"},{"startTime":1176.78,"endTime":1180.71,"body":"change their behaviors so that"},{"startTime":1180.71,"endTime":1182.54,"body":"we can then see behavior change"},{"startTime":1180.71,"endTime":1182.54,"body":"in the dogs."},{"startTime":1185.03,"endTime":1188.15,"body":"And now for a quick break when"},{"startTime":1185.03,"endTime":1188.15,"body":"we come back more from my"},{"startTime":1188.15,"endTime":1194.45,"body":"conversation with the amazing"},{"startTime":1188.15,"endTime":1194.45,"body":"charisma warrior. Hey, friends,"},{"startTime":1194.51,"endTime":1197.93,"body":"it's me again. And I hope you"},{"startTime":1194.51,"endTime":1197.93,"body":"are enjoying this episode. You"},{"startTime":1197.93,"endTime":1200.15,"body":"may have figured out that"},{"startTime":1197.93,"endTime":1200.15,"body":"something I deeply care Air"},{"startTime":1200.15,"endTime":1202.82,"body":"about is helping dogs with"},{"startTime":1200.15,"endTime":1202.82,"body":"aggression issues live less"},{"startTime":1202.82,"endTime":1207.05,"body":"stressful, less confined, more"},{"startTime":1202.82,"endTime":1207.05,"body":"enriched, and overall happy"},{"startTime":1207.05,"endTime":1209.96,"body":"lives with their guardians."},{"startTime":1207.05,"endTime":1209.96,"body":"Aggression is so often"},{"startTime":1209.96,"endTime":1212.42,"body":"misunderstood. And we can change"},{"startTime":1209.96,"endTime":1212.42,"body":"that through continued"},{"startTime":1212.42,"endTime":1215.39,"body":"education, like we received from"},{"startTime":1212.42,"endTime":1215.39,"body":"so many of the wonderful guests"},{"startTime":1215.39,"endTime":1218.69,"body":"on this podcast. In addition to"},{"startTime":1215.39,"endTime":1218.69,"body":"the podcast, I have two other"},{"startTime":1218.69,"endTime":1221.57,"body":"opportunities for anyone looking"},{"startTime":1218.69,"endTime":1221.57,"body":"to learn more about helping dogs"},{"startTime":1221.57,"endTime":1224.0,"body":"with aggression issues, which"},{"startTime":1221.57,"endTime":1224.0,"body":"include the aggression in dogs"},{"startTime":1224.0,"endTime":1226.64,"body":"master course, and the"},{"startTime":1224.0,"endTime":1226.64,"body":"aggression in dogs conference."},{"startTime":1226.97,"endTime":1229.7,"body":"If you want to learn more about"},{"startTime":1226.97,"endTime":1229.7,"body":"the most comprehensive course on"},{"startTime":1229.7,"endTime":1232.13,"body":"aggression taught anywhere in"},{"startTime":1229.7,"endTime":1232.13,"body":"the world, head on over to"},{"startTime":1232.16,"endTime":1236.45,"body":"aggressive dog.com and click on"},{"startTime":1232.16,"endTime":1236.45,"body":"the dog pros tab, and then the"},{"startTime":1236.45,"endTime":1240.02,"body":"master course, the course gives"},{"startTime":1236.45,"endTime":1240.02,"body":"you access to 23 modules on"},{"startTime":1240.02,"endTime":1244.01,"body":"everything from assessment, to"},{"startTime":1240.02,"endTime":1244.01,"body":"safety to medical issues to the"},{"startTime":1244.01,"endTime":1247.01,"body":"behavior change plans we often"},{"startTime":1244.01,"endTime":1247.01,"body":"use in a number of different"},{"startTime":1247.01,"endTime":1251.06,"body":"cases, including lessons taught"},{"startTime":1247.01,"endTime":1251.06,"body":"by Dr. Chris pockle, Kim Brophy"},{"startTime":1251.09,"endTime":1254.21,"body":"and Jessica Dolce. You'll also"},{"startTime":1251.09,"endTime":1254.21,"body":"receive access to a private"},{"startTime":1254.24,"endTime":1257.72,"body":"Facebook group with over 1000 of"},{"startTime":1254.24,"endTime":1257.72,"body":"your fellow colleagues, and dog"},{"startTime":1257.72,"endTime":1260.93,"body":"pros all working with aggression"},{"startTime":1257.72,"endTime":1260.93,"body":"cases. After you finish the"},{"startTime":1260.93,"endTime":1264.23,"body":"course you also gain access to"},{"startTime":1260.93,"endTime":1264.23,"body":"private live group mentor"},{"startTime":1264.23,"endTime":1267.38,"body":"sessions with me where we work"},{"startTime":1264.23,"endTime":1267.38,"body":"through practicing many"},{"startTime":1267.38,"endTime":1270.59,"body":"different cases together. If you"},{"startTime":1267.38,"endTime":1270.59,"body":"need see us, we've got you"},{"startTime":1270.59,"endTime":1273.44,"body":"covered. We're approved for just"},{"startTime":1270.59,"endTime":1273.44,"body":"about every major training and"},{"startTime":1273.44,"endTime":1276.5,"body":"behavior credential out there."},{"startTime":1273.44,"endTime":1276.5,"body":"This is truly the flagship"},{"startTime":1276.5,"endTime":1279.41,"body":"course offered on aggression in"},{"startTime":1276.5,"endTime":1279.41,"body":"dogs, and it's perfect for pet"},{"startTime":1279.41,"endTime":1282.56,"body":"pros that want to set themselves"},{"startTime":1279.41,"endTime":1282.56,"body":"apart and take their knowledge"},{"startTime":1282.56,"endTime":1285.68,"body":"and expertise to the next level"},{"startTime":1282.56,"endTime":1285.68,"body":"or even for pet owners who are"},{"startTime":1285.68,"endTime":1288.77,"body":"seeking information to help"},{"startTime":1285.68,"endTime":1288.77,"body":"their own dog. And don't forget"},{"startTime":1288.77,"endTime":1291.47,"body":"to join me for the third annual"},{"startTime":1288.77,"endTime":1291.47,"body":"aggression and dogs conference"},{"startTime":1291.5,"endTime":1295.1,"body":"either in person or online from"},{"startTime":1291.5,"endTime":1295.1,"body":"Providence, Rhode Island on"},{"startTime":1295.1,"endTime":1299.27,"body":"September 30 Through October"},{"startTime":1295.1,"endTime":1299.27,"body":"2 2022. This year's lineup"},{"startTime":1299.27,"endTime":1301.85,"body":"includes many of the amazing"},{"startTime":1299.27,"endTime":1301.85,"body":"guests you might have heard on"},{"startTime":1301.85,"endTime":1305.18,"body":"the podcast including Suzanne"},{"startTime":1301.85,"endTime":1305.18,"body":"Cole the air, Jen Shryock,"},{"startTime":1305.18,"endTime":1309.2,"body":"Simone Mueller, Dr. Ampere,"},{"startTime":1305.18,"endTime":1309.2,"body":"Batson Kim Brophy, charisma"},{"startTime":1309.2,"endTime":1313.7,"body":"voir, Lara, Monaco, tirelli, Dr."},{"startTime":1309.2,"endTime":1313.7,"body":"Simone Gadbois, and many more,"},{"startTime":1314.03,"endTime":1316.43,"body":"head on over to aggressive"},{"startTime":1314.03,"endTime":1316.43,"body":"dog.com and click on the"},{"startTime":1316.43,"endTime":1319.76,"body":"conference tab to learn more"},{"startTime":1316.43,"endTime":1319.76,"body":"about the exciting agenda on"},{"startTime":1319.76,"endTime":1322.64,"body":"everything from advanced"},{"startTime":1319.76,"endTime":1322.64,"body":"concepts and leash reactivity to"},{"startTime":1322.64,"endTime":1325.94,"body":"using positive reinforcement to"},{"startTime":1322.64,"endTime":1325.94,"body":"work with predatory behavior."},{"startTime":1326.48,"endTime":1329.06,"body":"And if you'd like to show off"},{"startTime":1326.48,"endTime":1329.06,"body":"your support for the podcast"},{"startTime":1329.27,"endTime":1331.46,"body":"this year, we teamed up again"},{"startTime":1329.27,"endTime":1331.46,"body":"with the folks over at Wolf"},{"startTime":1331.46,"endTime":1335.81,"body":"culture for some catchy limited"},{"startTime":1331.46,"endTime":1335.81,"body":"run conference merchandise. Wolf"},{"startTime":1335.81,"endTime":1339.08,"body":"culture is known for their"},{"startTime":1335.81,"endTime":1339.08,"body":"witty, nerdy endo nonsense"},{"startTime":1339.08,"endTime":1342.98,"body":"apparel that was created in"},{"startTime":1339.08,"endTime":1342.98,"body":"2019. To spread more awareness"},{"startTime":1342.98,"endTime":1345.92,"body":"towards the use of humane"},{"startTime":1342.98,"endTime":1345.92,"body":"training methods. They're"},{"startTime":1345.92,"endTime":1349.43,"body":"powerful is here to help you"},{"startTime":1345.92,"endTime":1349.43,"body":"start conversations, advocate"},{"startTime":1349.43,"endTime":1352.7,"body":"for your animals and rep force"},{"startTime":1349.43,"endTime":1352.7,"body":"retraining in a different way."},{"startTime":1353.12,"endTime":1355.25,"body":"Don't forget to get your"},{"startTime":1353.12,"endTime":1355.25,"body":"conference gear, it leaves the"},{"startTime":1355.25,"endTime":1360.98,"body":"site after 1231 2022. If you"},{"startTime":1355.25,"endTime":1360.98,"body":"want 10% off your order, use the"},{"startTime":1360.98,"endTime":1369.74,"body":"code bitey 10, B I T E y one"},{"startTime":1360.98,"endTime":1369.74,"body":"zero at checkout. And now back"},{"startTime":1369.74,"endTime":1373.34,"body":"to my conversation with charisma"},{"startTime":1369.74,"endTime":1373.34,"body":"noir of calm canine Academy,"},{"startTime":1373.64,"endTime":1375.56,"body":"where they were telling us about"},{"startTime":1373.64,"endTime":1375.56,"body":"gifts."},{"startTime":1377.81,"endTime":1380.33,"body":"There's so many things I want to"},{"startTime":1377.81,"endTime":1380.33,"body":"say. But there's that point of"},{"startTime":1380.33,"endTime":1383.54,"body":"the gifts or like even an emoji"},{"startTime":1380.33,"endTime":1383.54,"body":"or something like that. Yeah, I"},{"startTime":1383.54,"endTime":1387.92,"body":"remember I was at a conference"},{"startTime":1383.54,"endTime":1387.92,"body":"maybe 10 years ago, and I was"},{"startTime":1388.01,"endTime":1391.25,"body":"catching our call catching some"},{"startTime":1388.01,"endTime":1391.25,"body":"flack from a couple of"},{"startTime":1391.82,"endTime":1395.87,"body":"professionals that were there."},{"startTime":1391.82,"endTime":1395.87,"body":"And because I use I was using"},{"startTime":1395.87,"endTime":1398.45,"body":"emojis in my in my"},{"startTime":1395.87,"endTime":1398.45,"body":"communications and they're like,"},{"startTime":1398.45,"endTime":1401.03,"body":"that's really unprofessional,"},{"startTime":1398.45,"endTime":1401.03,"body":"you should stop doing that. Or"},{"startTime":1402.05,"endTime":1404.03,"body":"texting, that's completely"},{"startTime":1402.05,"endTime":1404.03,"body":"unprofessional. Everything"},{"startTime":1404.03,"endTime":1407.45,"body":"should be in a documented email"},{"startTime":1404.03,"endTime":1407.45,"body":"with, you know, an attached"},{"startTime":1407.45,"endTime":1410.66,"body":"document official document and,"},{"startTime":1407.45,"endTime":1410.66,"body":"and because it's going to ruin"},{"startTime":1410.66,"endTime":1413.87,"body":"the professionalism of the"},{"startTime":1410.66,"endTime":1413.87,"body":"industry. And so I had to think"},{"startTime":1413.87,"endTime":1415.94,"body":"about that for a moment. But I"},{"startTime":1413.87,"endTime":1415.94,"body":"realized just what you're"},{"startTime":1415.94,"endTime":1418.91,"body":"saying, it's how we communicate,"},{"startTime":1415.94,"endTime":1418.91,"body":"you know, it's in this day and"},{"startTime":1418.91,"endTime":1422.75,"body":"age of everything's texting in"},{"startTime":1418.91,"endTime":1422.75,"body":"text format, or you know, you"},{"startTime":1422.75,"endTime":1426.77,"body":"can't see the person's face, we"},{"startTime":1422.75,"endTime":1426.77,"body":"need that, that additional layer"},{"startTime":1426.77,"endTime":1430.22,"body":"of communication to help us, you"},{"startTime":1426.77,"endTime":1430.22,"body":"know, with those emotional"},{"startTime":1430.22,"endTime":1433.13,"body":"aspects when we are"},{"startTime":1430.22,"endTime":1433.13,"body":"communicating because words will"},{"startTime":1433.13,"endTime":1437.15,"body":"get you so far. But I do think"},{"startTime":1433.13,"endTime":1437.15,"body":"emojis and GIFs and fun videos"},{"startTime":1437.15,"endTime":1441.53,"body":"and all those things can really,"},{"startTime":1437.15,"endTime":1441.53,"body":"let's face it aggression is is,"},{"startTime":1441.68,"endTime":1444.44,"body":"you know, emotional and"},{"startTime":1441.68,"endTime":1444.44,"body":"difficult enough as it is. And"},{"startTime":1444.44,"endTime":1447.32,"body":"so we need to lighten the mood"},{"startTime":1444.44,"endTime":1447.32,"body":"sometimes. So those can be done"},{"startTime":1447.32,"endTime":1450.62,"body":"with those gifts and emojis and"},{"startTime":1447.32,"endTime":1450.62,"body":"you know, videos that we send."},{"startTime":1451.4,"endTime":1454.49,"body":"So the other thing I want to"},{"startTime":1451.4,"endTime":1454.49,"body":"talk about just to back up is"},{"startTime":1454.85,"endTime":1458.03,"body":"I'm at 100% agreement, you can"},{"startTime":1454.85,"endTime":1458.03,"body":"get so much more information"},{"startTime":1458.03,"endTime":1461.36,"body":"when we're seeing video when a"},{"startTime":1458.03,"endTime":1461.36,"body":"client sends us video of their"},{"startTime":1461.36,"endTime":1465.65,"body":"dog their interactions, the"},{"startTime":1461.36,"endTime":1465.65,"body":"play. And I did want to mention,"},{"startTime":1465.89,"endTime":1468.71,"body":"a very common question I get is"},{"startTime":1465.89,"endTime":1468.71,"body":"you know, if somebody sends you"},{"startTime":1468.71,"endTime":1471.65,"body":"a video of the dog's aggressive"},{"startTime":1468.71,"endTime":1471.65,"body":"behavior, and I think it's"},{"startTime":1471.65,"endTime":1474.65,"body":"boring, I'm sure you agree"},{"startTime":1471.65,"endTime":1474.65,"body":"Krishna is that we don't ask"},{"startTime":1474.65,"endTime":1478.67,"body":"for, for the clients to show us"},{"startTime":1474.65,"endTime":1478.67,"body":"a dog trying to bite somebody or"},{"startTime":1478.67,"endTime":1481.13,"body":"set them up in any way that's"},{"startTime":1478.67,"endTime":1481.13,"body":"going to elicit that aggressive"},{"startTime":1481.13,"endTime":1484.58,"body":"behavior. Unfortunately,"},{"startTime":1481.13,"endTime":1484.58,"body":"sometimes it does happen where"},{"startTime":1484.58,"endTime":1488.27,"body":"the client has pre existing"},{"startTime":1484.58,"endTime":1488.27,"body":"video so a ring camera or"},{"startTime":1488.27,"endTime":1491.96,"body":"security camera has caught the"},{"startTime":1488.27,"endTime":1491.96,"body":"behavior on video. That's"},{"startTime":1491.96,"endTime":1494.39,"body":"totally fine. I will say sure"},{"startTime":1491.96,"endTime":1494.39,"body":"send that to me because that'll"},{"startTime":1494.39,"endTime":1496.88,"body":"give me a lot of information. I"},{"startTime":1494.39,"endTime":1496.88,"body":"do want to throw that out there"},{"startTime":1496.88,"endTime":1499.91,"body":"just so we know that everyone's"},{"startTime":1496.88,"endTime":1499.91,"body":"on the same page. We do not need"},{"startTime":1499.91,"endTime":1503.27,"body":"to See the dogs aggressive"},{"startTime":1499.91,"endTime":1503.27,"body":"behavior? We never want to ask"},{"startTime":1503.27,"endTime":1506.0,"body":"for that. I'm sure you agree"},{"startTime":1503.27,"endTime":1506.0,"body":"with that, especially with your"},{"startTime":1506.0,"endTime":1507.08,"body":"ethics background."},{"startTime":1507.47,"endTime":1510.89,"body":"Oh, yeah, I mean, I sometimes I"},{"startTime":1507.47,"endTime":1510.89,"body":"forget that I absolutely do need"},{"startTime":1510.89,"endTime":1513.56,"body":"to make sure that that is stated"},{"startTime":1510.89,"endTime":1513.56,"body":"in Big Red Riding. And it is"},{"startTime":1513.56,"endTime":1517.25,"body":"stated in Big Red Riding on my"},{"startTime":1513.56,"endTime":1517.25,"body":"intake form, do not put your"},{"startTime":1517.25,"endTime":1521.21,"body":"dogs in a position that will"},{"startTime":1517.25,"endTime":1521.21,"body":"elicit maladaptive emotional or"},{"startTime":1521.21,"endTime":1525.77,"body":"behavioral responses. However,"},{"startTime":1521.21,"endTime":1525.77,"body":"upon signing up to lots of our"},{"startTime":1525.77,"endTime":1529.28,"body":"programs, we will especially for"},{"startTime":1525.77,"endTime":1529.28,"body":"working with aggression in their"},{"startTime":1529.28,"endTime":1533.0,"body":"home, part of our plan will be"},{"startTime":1529.28,"endTime":1533.0,"body":"to install these sorts of"},{"startTime":1533.0,"endTime":1535.46,"body":"cameras so that we're getting"},{"startTime":1533.0,"endTime":1535.46,"body":"that footage. And if there is an"},{"startTime":1535.46,"endTime":1538.13,"body":"incident, they're not going"},{"startTime":1535.46,"endTime":1538.13,"body":"clients aren't going well, I"},{"startTime":1538.13,"endTime":1542.27,"body":"think it was that I bent over"},{"startTime":1538.13,"endTime":1542.27,"body":"and then we I think I might have"},{"startTime":1542.27,"endTime":1544.34,"body":"reached for something but I"},{"startTime":1542.27,"endTime":1544.34,"body":"didn't know it will happen very"},{"startTime":1544.34,"endTime":1547.64,"body":"quickly, I can actually just"},{"startTime":1544.34,"endTime":1547.64,"body":"pull up that footage, we'll go"},{"startTime":1547.64,"endTime":1550.28,"body":"through it frame by frame"},{"startTime":1547.64,"endTime":1550.28,"body":"together, we'll figure out what"},{"startTime":1550.28,"endTime":1553.04,"body":"happened. And then we'll come up"},{"startTime":1550.28,"endTime":1553.04,"body":"with a solution to make sure"},{"startTime":1553.04,"endTime":1555.68,"body":"that it doesn't happen in the"},{"startTime":1553.04,"endTime":1555.68,"body":"future. But I can't say how"},{"startTime":1555.68,"endTime":1559.79,"body":"useful it is to be able to just"},{"startTime":1555.68,"endTime":1559.79,"body":"quickly download that footage"},{"startTime":1559.79,"endTime":1563.51,"body":"from the internet from your,"},{"startTime":1559.79,"endTime":1563.51,"body":"your wise camera or your"},{"startTime":1563.69,"endTime":1567.53,"body":"whatever sort of camera that"},{"startTime":1563.69,"endTime":1567.53,"body":"you're using, again, 20 $30 of"},{"startTime":1567.53,"endTime":1569.72,"body":"an investment to get something"},{"startTime":1567.53,"endTime":1569.72,"body":"like this set up in the main"},{"startTime":1569.72,"endTime":1572.6,"body":"living space. And then you can"},{"startTime":1569.72,"endTime":1572.6,"body":"go through it frame by frame on"},{"startTime":1572.6,"endTime":1575.66,"body":"a big screen with your"},{"startTime":1572.6,"endTime":1575.66,"body":"guardians. And like with the"},{"startTime":1575.66,"endTime":1579.38,"body":"moon, this resource guarding"},{"startTime":1575.66,"endTime":1579.38,"body":"dog, we ended up finding out"},{"startTime":1579.38,"endTime":1582.89,"body":"that of discovering that, among"},{"startTime":1579.38,"endTime":1582.89,"body":"many other behavior problems"},{"startTime":1582.89,"endTime":1585.44,"body":"that antecedent for her recent"},{"startTime":1582.89,"endTime":1585.44,"body":"Guardian behavior was"},{"startTime":1585.56,"endTime":1589.49,"body":"specifically when the Guardians"},{"startTime":1585.56,"endTime":1589.49,"body":"interacted with something in the"},{"startTime":1589.49,"endTime":1593.09,"body":"environment for more than"},{"startTime":1589.49,"endTime":1593.09,"body":"approximately 30 seconds, it"},{"startTime":1593.09,"endTime":1597.71,"body":"kind of imbued that thing with"},{"startTime":1593.09,"endTime":1597.71,"body":"power with some sort of value."},{"startTime":1597.95,"endTime":1600.77,"body":"And that became an antecedent"},{"startTime":1597.95,"endTime":1600.77,"body":"for gardening behaviors as well"},{"startTime":1600.77,"endTime":1602.96,"body":"as very weirdly, I don't know if"},{"startTime":1600.77,"endTime":1602.96,"body":"you've ever experienced this"},{"startTime":1602.96,"endTime":1608.96,"body":"Mike floral scents, the scent of"},{"startTime":1602.96,"endTime":1608.96,"body":"floral hand lotion of ours of"},{"startTime":1608.96,"endTime":1612.17,"body":"flowers, cleaning detergent,"},{"startTime":1608.96,"endTime":1612.17,"body":"especially floral scented"},{"startTime":1612.17,"endTime":1615.32,"body":"detergent, and we figured all of"},{"startTime":1612.17,"endTime":1615.32,"body":"this out through looking back,"},{"startTime":1615.53,"endTime":1619.22,"body":"and kind of assessing lots and"},{"startTime":1615.53,"endTime":1619.22,"body":"lots of tiny little incidences"},{"startTime":1619.31,"endTime":1623.09,"body":"logging them all in her Google"},{"startTime":1619.31,"endTime":1623.09,"body":"Drive file. And then being able"},{"startTime":1623.09,"endTime":1627.14,"body":"to look back at something that I"},{"startTime":1623.09,"endTime":1627.14,"body":"really took from certification"},{"startTime":1627.14,"endTime":1629.69,"body":"and separation anxiety, I'm a"},{"startTime":1627.14,"endTime":1629.69,"body":"certified separation anxiety"},{"startTime":1629.69,"endTime":1633.95,"body":"trainer. And if anyone knows,"},{"startTime":1629.69,"endTime":1633.95,"body":"Milena Demartini is prices work,"},{"startTime":1634.01,"endTime":1638.12,"body":"she is a stickler for data and"},{"startTime":1634.01,"endTime":1638.12,"body":"got me very good at tracking and"},{"startTime":1638.12,"endTime":1641.54,"body":"logging behaviors and applying"},{"startTime":1638.12,"endTime":1641.54,"body":"that to aggression. And then"},{"startTime":1641.54,"endTime":1645.53,"body":"using technology as your eyes"},{"startTime":1641.54,"endTime":1645.53,"body":"and ears can be extremely"},{"startTime":1645.53,"endTime":1649.52,"body":"powerful and demystifying for"},{"startTime":1645.53,"endTime":1649.52,"body":"guardians, you can go back for a"},{"startTime":1649.52,"endTime":1652.52,"body":"stressful event and and take"},{"startTime":1649.52,"endTime":1652.52,"body":"them frame by frame through it"},{"startTime":1652.82,"endTime":1654.47,"body":"and make it less stressful for"},{"startTime":1652.82,"endTime":1654.47,"body":"them."},{"startTime":1654.89,"endTime":1658.76,"body":"I think video is such a powerful"},{"startTime":1654.89,"endTime":1658.76,"body":"tool that's under utilized right"},{"startTime":1658.76,"endTime":1663.59,"body":"now in our on our work. Because"},{"startTime":1658.76,"endTime":1663.59,"body":"you can see so much I mean, you"},{"startTime":1663.59,"endTime":1666.38,"body":"can really show the clients as"},{"startTime":1663.59,"endTime":1666.38,"body":"you're mentioning what's"},{"startTime":1666.38,"endTime":1669.89,"body":"happening with the dogs, sort of"},{"startTime":1666.38,"endTime":1669.89,"body":"those micro behaviors, the micro"},{"startTime":1669.89,"endTime":1672.53,"body":"signals that we might not catch"},{"startTime":1669.89,"endTime":1672.53,"body":"when we're watching it in real"},{"startTime":1672.53,"endTime":1675.62,"body":"time or watching we're not we"},{"startTime":1672.53,"endTime":1675.62,"body":"don't have the video to analyze"},{"startTime":1675.62,"endTime":1678.41,"body":"what's going on. And think about"},{"startTime":1675.62,"endTime":1678.41,"body":"how useful that could be as a"},{"startTime":1678.41,"endTime":1681.56,"body":"tool and other aspects. You"},{"startTime":1678.41,"endTime":1681.56,"body":"know, so a veterinarian may be"},{"startTime":1681.56,"endTime":1685.46,"body":"for instance, the dogs not doing"},{"startTime":1681.56,"endTime":1685.46,"body":"the behavior or showing the"},{"startTime":1685.46,"endTime":1688.1,"body":"symptoms or signs in the"},{"startTime":1685.46,"endTime":1688.1,"body":"veterinary setting because it's"},{"startTime":1688.1,"endTime":1690.44,"body":"a different environment. Or"},{"startTime":1688.1,"endTime":1690.44,"body":"maybe we're not replicating the"},{"startTime":1690.44,"endTime":1693.29,"body":"antecedent arrangements, which"},{"startTime":1690.44,"endTime":1693.29,"body":"we don't need to of course, in"},{"startTime":1693.29,"endTime":1695.54,"body":"many cases, but sometimes it's"},{"startTime":1693.29,"endTime":1695.54,"body":"something from you know, a"},{"startTime":1695.54,"endTime":1699.53,"body":"health level. That is we may not"},{"startTime":1695.54,"endTime":1699.53,"body":"see unless we get it on video,"},{"startTime":1699.53,"endTime":1701.75,"body":"and then somebody can walk in"},{"startTime":1699.53,"endTime":1701.75,"body":"with the video back. This is"},{"startTime":1701.75,"endTime":1704.45,"body":"what happens at this time of day"},{"startTime":1701.75,"endTime":1704.45,"body":"or, you know, in this"},{"startTime":1704.45,"endTime":1707.63,"body":"environment. And we're able to"},{"startTime":1704.45,"endTime":1707.63,"body":"go through that and as you"},{"startTime":1707.63,"endTime":1710.6,"body":"mentioned to is the coaching"},{"startTime":1707.63,"endTime":1710.6,"body":"aspect. So you use iMovie or"},{"startTime":1710.6,"endTime":1713.18,"body":"like editors where you play the"},{"startTime":1710.6,"endTime":1713.18,"body":"video and you record your voice"},{"startTime":1713.18,"endTime":1717.53,"body":"over to I do something very"},{"startTime":1713.18,"endTime":1717.53,"body":"similar using loom LLM, which is"},{"startTime":1717.56,"endTime":1720.38,"body":"similar, you do a screen record."},{"startTime":1717.56,"endTime":1720.38,"body":"So you the client can send you a"},{"startTime":1720.38,"endTime":1723.17,"body":"video you do just watch it on"},{"startTime":1720.38,"endTime":1723.17,"body":"your on screen, and you can talk"},{"startTime":1723.17,"endTime":1725.84,"body":"right over it. So be like, Hey,"},{"startTime":1723.17,"endTime":1725.84,"body":"this is looking at the three"},{"startTime":1725.84,"endTime":1728.72,"body":"minute mark, you can see where"},{"startTime":1725.84,"endTime":1728.72,"body":"that little tongue flick happens"},{"startTime":1728.72,"endTime":1731.15,"body":"or all that stuff. There's so"},{"startTime":1728.72,"endTime":1731.15,"body":"much and then of course, you"},{"startTime":1731.15,"endTime":1734.21,"body":"mentioned the data that you're"},{"startTime":1731.15,"endTime":1734.21,"body":"tracking. So I kind of want to"},{"startTime":1734.21,"endTime":1736.37,"body":"pick your brain further about"},{"startTime":1734.21,"endTime":1736.37,"body":"that, because that's another"},{"startTime":1736.37,"endTime":1738.89,"body":"area where I think of our"},{"startTime":1736.37,"endTime":1738.89,"body":"industry that we could do a"},{"startTime":1738.89,"endTime":1741.95,"body":"little bit better with is"},{"startTime":1738.89,"endTime":1741.95,"body":"tracking data to see if what"},{"startTime":1741.95,"endTime":1745.4,"body":"we're recommending to clients is"},{"startTime":1741.95,"endTime":1745.4,"body":"actually working. Is it working?"},{"startTime":1745.4,"endTime":1748.04,"body":"How do we measure that? So talk"},{"startTime":1745.4,"endTime":1748.04,"body":"more about that, how you tracked"},{"startTime":1748.04,"endTime":1750.89,"body":"it and how you kind of apply it"},{"startTime":1748.04,"endTime":1750.89,"body":"to your cases?"},{"startTime":1750.98,"endTime":1754.64,"body":"Yeah, 100%. And I totally agree"},{"startTime":1750.98,"endTime":1754.64,"body":"with you there, Mike, that I"},{"startTime":1754.64,"endTime":1758.57,"body":"think that we really want to be"},{"startTime":1754.64,"endTime":1758.57,"body":"working with as much like"},{"startTime":1758.63,"endTime":1761.54,"body":"functional database analysis as"},{"startTime":1758.63,"endTime":1761.54,"body":"possible. And it's something"},{"startTime":1761.54,"endTime":1764.81,"body":"that I really learned working"},{"startTime":1761.54,"endTime":1764.81,"body":"with separation anxiety, where"},{"startTime":1764.81,"endTime":1766.82,"body":"if you've ever watched the"},{"startTime":1764.81,"endTime":1766.82,"body":"separation anxiety trainer, we"},{"startTime":1766.82,"endTime":1770.33,"body":"log every lipolytic we log every"},{"startTime":1766.82,"endTime":1770.33,"body":"year flick in our training"},{"startTime":1770.33,"endTime":1774.02,"body":"sessions, to desensitize to"},{"startTime":1770.33,"endTime":1774.02,"body":"learn time. And it's something"},{"startTime":1774.02,"endTime":1776.42,"body":"that I started bringing to my"},{"startTime":1774.02,"endTime":1776.42,"body":"work with counter conditioning"},{"startTime":1776.42,"endTime":1779.81,"body":"and desensitization to various"},{"startTime":1776.42,"endTime":1779.81,"body":"triggers and antecedents. With"},{"startTime":1779.81,"endTime":1782.72,"body":"my aggression cases. I"},{"startTime":1779.81,"endTime":1782.72,"body":"personally don't use"},{"startTime":1782.72,"endTime":1786.05,"body":"spreadsheets because my"},{"startTime":1782.72,"endTime":1786.05,"body":"neurodivergent brain I can't, I"},{"startTime":1786.05,"endTime":1789.92,"body":"can't handle that many tiny"},{"startTime":1786.05,"endTime":1789.92,"body":"squares. So I use a simple"},{"startTime":1789.92,"endTime":1794.03,"body":"Google document that I"},{"startTime":1789.92,"endTime":1794.03,"body":"collaborate with my guardians on"},{"startTime":1794.03,"endTime":1797.84,"body":"so for some of my clients, I"},{"startTime":1794.03,"endTime":1797.84,"body":"will literally write step by"},{"startTime":1797.84,"endTime":1801.26,"body":"step every single training"},{"startTime":1797.84,"endTime":1801.26,"body":"session that Do all of my"},{"startTime":1801.26,"endTime":1803.84,"body":"guardians will when we're"},{"startTime":1801.26,"endTime":1803.84,"body":"working on with maladaptive"},{"startTime":1803.84,"endTime":1807.95,"body":"behaviors, we'll do five, sort"},{"startTime":1803.84,"endTime":1807.95,"body":"of training sessions a week, I"},{"startTime":1807.95,"endTime":1811.97,"body":"guess, that are based around"},{"startTime":1807.95,"endTime":1811.97,"body":"changing behaviors with their"},{"startTime":1812.0,"endTime":1815.51,"body":"primary aggression, antecedents"},{"startTime":1812.0,"endTime":1815.51,"body":"or their primary sort of"},{"startTime":1815.51,"endTime":1818.99,"body":"triggers. I think that going to"},{"startTime":1815.51,"endTime":1818.99,"body":"therapy five days a week, for 20"},{"startTime":1818.99,"endTime":1822.32,"body":"minutes or so it's more than"},{"startTime":1818.99,"endTime":1822.32,"body":"enough. And when we have that 20"},{"startTime":1822.32,"endTime":1825.77,"body":"minutes of work, we can really"},{"startTime":1822.32,"endTime":1825.77,"body":"focus what are we doing? What's"},{"startTime":1825.77,"endTime":1828.38,"body":"the setup going to be? What's"},{"startTime":1825.77,"endTime":1828.38,"body":"the distance? What's your"},{"startTime":1828.38,"endTime":1831.23,"body":"reinforcer? How are you"},{"startTime":1828.38,"endTime":1831.23,"body":"delivering your reinforcer? What"},{"startTime":1831.23,"endTime":1833.81,"body":"is the dog's body language look"},{"startTime":1831.23,"endTime":1833.81,"body":"like when you're arguing"},{"startTime":1833.81,"endTime":1836.63,"body":"behaviors, or there are"},{"startTime":1833.81,"endTime":1836.63,"body":"environmental cues for"},{"startTime":1836.63,"endTime":1839.27,"body":"behaviors, and I get my"},{"startTime":1836.63,"endTime":1839.27,"body":"guardians to write down"},{"startTime":1839.3,"endTime":1842.21,"body":"everything that happens. And I'm"},{"startTime":1839.3,"endTime":1842.21,"body":"like this annoying little Jiminy"},{"startTime":1842.21,"endTime":1845.06,"body":"Cricket on their shoulder every"},{"startTime":1842.21,"endTime":1845.06,"body":"day, like, Hey, how was your"},{"startTime":1845.06,"endTime":1848.45,"body":"training session? And the"},{"startTime":1845.06,"endTime":1848.45,"body":"behavior change that you didn't"},{"startTime":1848.45,"endTime":1851.27,"body":"see doing? That is amazing. I"},{"startTime":1848.45,"endTime":1851.27,"body":"now have my guardian sometimes"},{"startTime":1851.27,"endTime":1853.4,"body":"coming to me being like, what's"},{"startTime":1851.27,"endTime":1853.4,"body":"my training session for today?"},{"startTime":1853.4,"endTime":1856.97,"body":"Krishma? And I'm like, Yes,"},{"startTime":1853.4,"endTime":1856.97,"body":"that's what we're looking for."},{"startTime":1857.27,"endTime":1860.42,"body":"So it's a lot of logging and"},{"startTime":1857.27,"endTime":1860.42,"body":"tracking, I usually say to"},{"startTime":1860.42,"endTime":1864.26,"body":"clients that you'll be working"},{"startTime":1860.42,"endTime":1864.26,"body":"actively, for 20 minutes and"},{"startTime":1864.26,"endTime":1868.76,"body":"spending 20 to 40, reviewing"},{"startTime":1864.26,"endTime":1868.76,"body":"videos and writing, writing down"},{"startTime":1868.76,"endTime":1871.97,"body":"your observations. And that's a"},{"startTime":1868.76,"endTime":1871.97,"body":"major part of the training plan."},{"startTime":1872.69,"endTime":1876.05,"body":"I can hear a question from the"},{"startTime":1872.69,"endTime":1876.05,"body":"listeners in my head right now."},{"startTime":1876.05,"endTime":1880.16,"body":"And it's how do you juggle the"},{"startTime":1876.05,"endTime":1880.16,"body":"schedule for yourself. So you're"},{"startTime":1880.16,"endTime":1882.2,"body":"checking in with clients, you're"},{"startTime":1880.16,"endTime":1882.2,"body":"following up, it sounds like you"},{"startTime":1882.2,"endTime":1886.16,"body":"do a really nice job of doing"},{"startTime":1882.2,"endTime":1886.16,"body":"that sort of motivational aspect"},{"startTime":1886.16,"endTime":1888.68,"body":"of what we do, and checking in"},{"startTime":1886.16,"endTime":1888.68,"body":"with the clients to see how"},{"startTime":1888.68,"endTime":1891.5,"body":"they're doing. But say you start"},{"startTime":1888.68,"endTime":1891.5,"body":"to add in a caseload, especially"},{"startTime":1891.5,"endTime":1894.14,"body":"with you, you're doing multiple"},{"startTime":1891.5,"endTime":1894.14,"body":"types of different cases. So"},{"startTime":1894.14,"endTime":1896.0,"body":"like separation anxiety, and"},{"startTime":1894.14,"endTime":1896.0,"body":"then you have an aggression"},{"startTime":1896.0,"endTime":1899.93,"body":"case. And maybe you've got 10 or"},{"startTime":1896.0,"endTime":1899.93,"body":"12. Clients, you'd have to check"},{"startTime":1899.93,"endTime":1901.91,"body":"in with on a day, how do you"},{"startTime":1899.93,"endTime":1901.91,"body":"juggle that schedule? Or do you"},{"startTime":1901.91,"endTime":1903.71,"body":"have some system that's in"},{"startTime":1901.91,"endTime":1903.71,"body":"place?"},{"startTime":1904.13,"endTime":1908.84,"body":"Yeah, so it's interesting, I"},{"startTime":1904.13,"endTime":1908.84,"body":"think, because almost every"},{"startTime":1908.84,"endTime":1912.89,"body":"single one of my team have"},{"startTime":1908.84,"endTime":1912.89,"body":"significant neurodivergent sees,"},{"startTime":1913.22,"endTime":1916.04,"body":"whether that be sort of"},{"startTime":1913.22,"endTime":1916.04,"body":"attention in ADHD diagnoses,"},{"startTime":1916.22,"endTime":1921.65,"body":"autism, diagnoses, etc. So"},{"startTime":1916.22,"endTime":1921.65,"body":"figuring out how to set up our"},{"startTime":1921.65,"endTime":1924.44,"body":"antecedent arrangement as"},{"startTime":1921.65,"endTime":1924.44,"body":"trainers is really, really"},{"startTime":1924.44,"endTime":1928.43,"body":"important. So we have a master"},{"startTime":1924.44,"endTime":1928.43,"body":"schedule, which is extremely"},{"startTime":1928.88,"endTime":1933.08,"body":"it's God, it's our it's our all"},{"startTime":1928.88,"endTime":1933.08,"body":"our all knowing master schedule"},{"startTime":1933.08,"endTime":1937.07,"body":"that we stick to. So I will have"},{"startTime":1933.08,"endTime":1937.07,"body":"set times of the day where I"},{"startTime":1937.07,"endTime":1940.58,"body":"will check my client or my"},{"startTime":1937.07,"endTime":1940.58,"body":"clients and I will have lists of"},{"startTime":1940.58,"endTime":1942.59,"body":"all of the clients that I'm"},{"startTime":1940.58,"endTime":1942.59,"body":"checking on at those different"},{"startTime":1942.59,"endTime":1946.85,"body":"times. It's many therapists work"},{"startTime":1942.59,"endTime":1946.85,"body":"this way. And many therapy apps,"},{"startTime":1947.27,"endTime":1949.73,"body":"whether as a kind of like"},{"startTime":1947.27,"endTime":1949.73,"body":"collaborative approach between"},{"startTime":1949.73,"endTime":1954.83,"body":"therapist and patient, I guess."},{"startTime":1949.73,"endTime":1954.83,"body":"So, for example, I'll wake up on"},{"startTime":1954.83,"endTime":1958.13,"body":"a Monday morning, and my master"},{"startTime":1954.83,"endTime":1958.13,"body":"schedule will say to me, okay,"},{"startTime":1958.13,"endTime":1960.56,"body":"between the hours of eight and"},{"startTime":1958.13,"endTime":1960.56,"body":"nine, while I'm drinking my"},{"startTime":1960.56,"endTime":1965.18,"body":"coffee, I'm going to check in on"},{"startTime":1960.56,"endTime":1965.18,"body":"all of my ex cases, all of my"},{"startTime":1965.54,"endTime":1968.45,"body":"maybe private aggression cases."},{"startTime":1965.54,"endTime":1968.45,"body":"So I will go through my"},{"startTime":1968.45,"endTime":1971.33,"body":"whatsapp, I will check in I will"},{"startTime":1968.45,"endTime":1971.33,"body":"watch the look at the videos, if"},{"startTime":1971.33,"endTime":1975.23,"body":"they sent me any reply. If there"},{"startTime":1971.33,"endTime":1975.23,"body":"are no videos, I go, Hey, what's"},{"startTime":1975.23,"endTime":1979.85,"body":"up, where's my video, I'm still"},{"startTime":1975.23,"endTime":1979.85,"body":"here. And I keep in kind of"},{"startTime":1979.85,"endTime":1983.3,"body":"collaborative dialogue with"},{"startTime":1979.85,"endTime":1983.3,"body":"those guardians. Again, every"},{"startTime":1983.3,"endTime":1987.17,"body":"day that I will go and do my"},{"startTime":1983.3,"endTime":1987.17,"body":"classes or my virtual sessions,"},{"startTime":1987.17,"endTime":1990.41,"body":"or my whatever it is that I have"},{"startTime":1987.17,"endTime":1990.41,"body":"to do, it's all sheduled. In,"},{"startTime":1990.62,"endTime":1993.68,"body":"then maybe in the evening, I"},{"startTime":1990.62,"endTime":1993.68,"body":"have another 45 minute window,"},{"startTime":1993.92,"endTime":1996.68,"body":"where I'm checking in on my"},{"startTime":1993.92,"endTime":1996.68,"body":"clients, or bearing in mind,"},{"startTime":1996.83,"endTime":1999.89,"body":"when you start to work"},{"startTime":1996.83,"endTime":1999.89,"body":"virtually, you cut out a lot of"},{"startTime":1999.89,"endTime":2004.93,"body":"travel time, I'm not spending 45"},{"startTime":1999.89,"endTime":2004.93,"body":"minutes or half an hour going"},{"startTime":2004.93,"endTime":2008.68,"body":"between every single client. So"},{"startTime":2004.93,"endTime":2008.68,"body":"instead, I can schedule into my"},{"startTime":2008.68,"endTime":2011.56,"body":"day, the time that I would be"},{"startTime":2008.68,"endTime":2011.56,"body":"spent physically going to my"},{"startTime":2011.56,"endTime":2014.56,"body":"clients, I can digitally reach"},{"startTime":2011.56,"endTime":2014.56,"body":"out to my clients. And I can be"},{"startTime":2014.56,"endTime":2017.89,"body":"there for them in little ways"},{"startTime":2014.56,"endTime":2017.89,"body":"throughout the week, rather than"},{"startTime":2017.89,"endTime":2021.22,"body":"being there for them in this big"},{"startTime":2017.89,"endTime":2021.22,"body":"way, once a week. And I find"},{"startTime":2021.22,"endTime":2024.49,"body":"that as long as you're extremely"},{"startTime":2021.22,"endTime":2024.49,"body":"measured and disciplined in the"},{"startTime":2024.49,"endTime":2027.67,"body":"way that you you do it, it"},{"startTime":2024.49,"endTime":2027.67,"body":"works. I've definitely"},{"startTime":2027.67,"endTime":2031.21,"body":"experienced before I managed to"},{"startTime":2027.67,"endTime":2031.21,"body":"get my master schedule in place,"},{"startTime":2031.54,"endTime":2035.89,"body":"a great deal of burnout and"},{"startTime":2031.54,"endTime":2035.89,"body":"learn from my mistakes. Don't"},{"startTime":2035.89,"endTime":2039.73,"body":"just check every time that the"},{"startTime":2035.89,"endTime":2039.73,"body":"phone buzzes and my friends and"},{"startTime":2039.73,"endTime":2042.82,"body":"family often say you know, oh,"},{"startTime":2039.73,"endTime":2042.82,"body":"are you going to get that? And"},{"startTime":2042.82,"endTime":2046.48,"body":"I'm absolutely not, I'm gonna"},{"startTime":2042.82,"endTime":2046.48,"body":"get it at 7pm. Today, even if it"},{"startTime":2046.48,"endTime":2049.18,"body":"is, you know, a picture of"},{"startTime":2046.48,"endTime":2049.18,"body":"something really scary and awful"},{"startTime":2049.18,"endTime":2051.76,"body":"from a client, I need to make"},{"startTime":2049.18,"endTime":2051.76,"body":"sure that I don't check the"},{"startTime":2051.76,"endTime":2054.94,"body":"phone every two seconds. But"},{"startTime":2051.76,"endTime":2054.94,"body":"those kinds of boundaries once"},{"startTime":2054.94,"endTime":2058.6,"body":"you get them in place, and you"},{"startTime":2054.94,"endTime":2058.6,"body":"have that discipline, it opens"},{"startTime":2058.6,"endTime":2062.35,"body":"up so much for you to be able to"},{"startTime":2058.6,"endTime":2062.35,"body":"change behavior in the humans."},{"startTime":2062.92,"endTime":2067.33,"body":"I think the time management"},{"startTime":2062.92,"endTime":2067.33,"body":"aspect is something that we all"},{"startTime":2067.33,"endTime":2070.99,"body":"struggle with, especially when"},{"startTime":2067.33,"endTime":2070.99,"body":"we're taking on a lot of cases"},{"startTime":2070.99,"endTime":2076.93,"body":"at first. So I'd love to pick"},{"startTime":2070.99,"endTime":2076.93,"body":"your brain on time efficiency"},{"startTime":2076.93,"endTime":2081.19,"body":"tips for both the trainer and"},{"startTime":2076.93,"endTime":2081.19,"body":"for the client that you've seen"},{"startTime":2081.37,"endTime":2084.22,"body":"in the technology that you're"},{"startTime":2081.37,"endTime":2084.22,"body":"incorporating, you know, so"},{"startTime":2084.34,"endTime":2086.98,"body":"automations and things like that"},{"startTime":2084.34,"endTime":2086.98,"body":"are very important for us as"},{"startTime":2086.98,"endTime":2090.43,"body":"trainers, like you mentioned the"},{"startTime":2086.98,"endTime":2090.43,"body":"master schedule. So if you had"},{"startTime":2090.43,"endTime":2093.31,"body":"to think of a couple of things"},{"startTime":2090.43,"endTime":2093.31,"body":"that were really helpful for you"},{"startTime":2093.31,"endTime":2095.56,"body":"for your own time management and"},{"startTime":2093.31,"endTime":2095.56,"body":"then something that you've"},{"startTime":2095.56,"endTime":2099.52,"body":"realized that the clients enjoy"},{"startTime":2095.56,"endTime":2099.52,"body":"from the technology using to"},{"startTime":2099.52,"endTime":2103.39,"body":"help them Um, save time? Can you"},{"startTime":2099.52,"endTime":2103.39,"body":"think of a couple examples of"},{"startTime":2103.39,"endTime":2103.69,"body":"that?"},{"startTime":2104.2,"endTime":2108.76,"body":"Yeah, a really good question. I"},{"startTime":2104.2,"endTime":2108.76,"body":"think the single biggest thing"},{"startTime":2108.79,"endTime":2116.98,"body":"that I can do to help me is to"},{"startTime":2108.79,"endTime":2116.98,"body":"accrue videos that are"},{"startTime":2116.98,"endTime":2121.57,"body":"educational for the clients. So"},{"startTime":2116.98,"endTime":2121.57,"body":"obviously, the biggest con to"},{"startTime":2121.81,"endTime":2124.51,"body":"working virtually is that you"},{"startTime":2121.81,"endTime":2124.51,"body":"cannot put your hands on the"},{"startTime":2124.51,"endTime":2127.48,"body":"dog, you can't do that wonderful"},{"startTime":2124.51,"endTime":2127.48,"body":"training magic that we do, you"},{"startTime":2127.48,"endTime":2130.18,"body":"know, and it's a big way that"},{"startTime":2127.48,"endTime":2130.18,"body":"you win over clients, I think as"},{"startTime":2130.18,"endTime":2133.6,"body":"you, you pick up the leash, or"},{"startTime":2130.18,"endTime":2133.6,"body":"you start tossing food, and the"},{"startTime":2133.6,"endTime":2137.02,"body":"dog changes its behavior and"},{"startTime":2133.6,"endTime":2137.02,"body":"often, Guardians go, Wow, that's"},{"startTime":2137.02,"endTime":2139.48,"body":"amazing. And I think that that"},{"startTime":2137.02,"endTime":2139.48,"body":"can, that's what a lot of us"},{"startTime":2139.51,"endTime":2142.18,"body":"rely on, right, that behavior"},{"startTime":2139.51,"endTime":2142.18,"body":"change and seeing that happen."},{"startTime":2143.05,"endTime":2145.69,"body":"For me in terms of saving time,"},{"startTime":2143.05,"endTime":2145.69,"body":"and getting guardians"},{"startTime":2145.69,"endTime":2149.44,"body":"participation, and in terms of"},{"startTime":2145.69,"endTime":2149.44,"body":"just like being a good virtual"},{"startTime":2149.44,"endTime":2152.83,"body":"trainer, it was all about"},{"startTime":2149.44,"endTime":2152.83,"body":"accruing resources for myself,"},{"startTime":2153.01,"endTime":2155.92,"body":"when I worked in person, I could"},{"startTime":2153.01,"endTime":2155.92,"body":"just turn up and I was enough,"},{"startTime":2155.92,"endTime":2158.26,"body":"you know, I could do my talking,"},{"startTime":2155.92,"endTime":2158.26,"body":"I could show them what I was"},{"startTime":2158.26,"endTime":2161.26,"body":"going to do, I can just bake"},{"startTime":2158.26,"endTime":2161.26,"body":"some cookies and some cheese."},{"startTime":2161.5,"endTime":2165.07,"body":"That's all I needed to work"},{"startTime":2161.5,"endTime":2165.07,"body":"virtually efficiently. The way"},{"startTime":2165.07,"endTime":2171.07,"body":"that I do now, I have a library"},{"startTime":2165.07,"endTime":2171.07,"body":"of videos of me training with"},{"startTime":2171.16,"endTime":2174.94,"body":"guardians as well, I collaborate"},{"startTime":2171.16,"endTime":2174.94,"body":"and I bring together all the"},{"startTime":2174.94,"endTime":2178.27,"body":"videos that I get sent. And I"},{"startTime":2174.94,"endTime":2178.27,"body":"put them all in one place a"},{"startTime":2178.27,"endTime":2182.02,"body":"library from of work that I can"},{"startTime":2178.27,"endTime":2182.02,"body":"then pull from to teach people."},{"startTime":2182.29,"endTime":2187.15,"body":"So for me, the biggest tip I can"},{"startTime":2182.29,"endTime":2187.15,"body":"give folks is that you are alone"},{"startTime":2187.15,"endTime":2190.36,"body":"on the screen is not going to be"},{"startTime":2187.15,"endTime":2190.36,"body":"enough, I don't think you need"},{"startTime":2190.36,"endTime":2194.65,"body":"to be able to show them videos"},{"startTime":2190.36,"endTime":2194.65,"body":"of you working a long haired"},{"startTime":2194.65,"endTime":2197.83,"body":"fearful dog in an urban"},{"startTime":2194.65,"endTime":2197.83,"body":"environment, if they're going to"},{"startTime":2197.83,"endTime":2200.08,"body":"be working their long haired"},{"startTime":2197.83,"endTime":2200.08,"body":"fearful dog in an urban"},{"startTime":2200.08,"endTime":2203.8,"body":"environment. So I really think"},{"startTime":2200.08,"endTime":2203.8,"body":"resources and collecting"},{"startTime":2203.8,"endTime":2207.49,"body":"resources for yourself are"},{"startTime":2203.8,"endTime":2207.49,"body":"really important. So that could"},{"startTime":2207.49,"endTime":2210.49,"body":"look like saving the Guardian"},{"startTime":2207.49,"endTime":2210.49,"body":"videos that they give to you."},{"startTime":2210.49,"endTime":2212.62,"body":"And then we have people sign a"},{"startTime":2210.49,"endTime":2212.62,"body":"waiver when they first start"},{"startTime":2212.62,"endTime":2215.38,"body":"working with us saying that that"},{"startTime":2212.62,"endTime":2215.38,"body":"okay, you're not okay with this,"},{"startTime":2215.38,"endTime":2219.25,"body":"obviously. But I will be getting"},{"startTime":2215.38,"endTime":2219.25,"body":"so for example, just today, I"},{"startTime":2219.25,"endTime":2223.72,"body":"got an amazing video of a client"},{"startTime":2219.25,"endTime":2223.72,"body":"in Canada whose dog has, you"},{"startTime":2223.72,"endTime":2227.62,"body":"know, one of those cases too"},{"startTime":2223.72,"endTime":2227.62,"body":"many bites to count level, you"},{"startTime":2227.62,"endTime":2231.37,"body":"know, two to three, over"},{"startTime":2227.62,"endTime":2231.37,"body":"handling related issues,"},{"startTime":2231.58,"endTime":2234.07,"body":"couldn't get a muzzle anywhere"},{"startTime":2231.58,"endTime":2234.07,"body":"near this dog couldn't, you"},{"startTime":2234.07,"endTime":2238.39,"body":"know, touch a tear, to pull a"},{"startTime":2234.07,"endTime":2238.39,"body":"bar out, I just got sent a video"},{"startTime":2238.39,"endTime":2242.59,"body":"of them doing full consent"},{"startTime":2238.39,"endTime":2242.59,"body":"handling to put a muzzle on and"},{"startTime":2242.62,"endTime":2245.8,"body":"do the clip and the third strap."},{"startTime":2242.62,"endTime":2245.8,"body":"And it was beautiful with the"},{"startTime":2245.8,"endTime":2248.59,"body":"dog chin resting as a long"},{"startTime":2245.8,"endTime":2248.59,"body":"duration Start Button behavior."},{"startTime":2248.83,"endTime":2251.92,"body":"And immediately my first"},{"startTime":2248.83,"endTime":2251.92,"body":"instinct is in the vault,"},{"startTime":2252.1,"endTime":2255.01,"body":"keeping that because I'm going"},{"startTime":2252.1,"endTime":2255.01,"body":"to show that to somebody later"},{"startTime":2255.01,"endTime":2259.48,"body":"down the line, who has a big elk"},{"startTime":2255.01,"endTime":2259.48,"body":"hound dog who struggles with"},{"startTime":2259.48,"endTime":2262.3,"body":"handling issues, and I'm going"},{"startTime":2259.48,"endTime":2262.3,"body":"to say hey, look at this. This"},{"startTime":2262.3,"endTime":2265.51,"body":"is banjo in Canada. And this is"},{"startTime":2262.3,"endTime":2265.51,"body":"what we were able to achieve."},{"startTime":2265.54,"endTime":2269.83,"body":"And I save all of it. So my"},{"startTime":2265.54,"endTime":2269.83,"body":"biggest time saving tip is if"},{"startTime":2269.83,"endTime":2273.19,"body":"you're going to be pivoting to"},{"startTime":2269.83,"endTime":2273.19,"body":"virtual work, start to give"},{"startTime":2273.19,"endTime":2276.22,"body":"yourself resources and get"},{"startTime":2273.19,"endTime":2276.22,"body":"resources available to you keep"},{"startTime":2276.22,"endTime":2279.61,"body":"a library of PDF, so you can"},{"startTime":2276.22,"endTime":2279.61,"body":"pull up that brilliant Lily Chin"},{"startTime":2279.64,"endTime":2283.21,"body":"illustration, as you're"},{"startTime":2279.64,"endTime":2283.21,"body":"discussing body language to show"},{"startTime":2283.21,"endTime":2286.66,"body":"the Guardians really use all the"},{"startTime":2283.21,"endTime":2286.66,"body":"different facets of the"},{"startTime":2286.66,"endTime":2287.47,"body":"technology."},{"startTime":2288.25,"endTime":2292.21,"body":"And so I love that love the"},{"startTime":2288.25,"endTime":2292.21,"body":"library aspect of it. And do you"},{"startTime":2292.21,"endTime":2295.09,"body":"store those on YouTube? Or how"},{"startTime":2292.21,"endTime":2295.09,"body":"do you how do you get those to"},{"startTime":2295.09,"endTime":2295.57,"body":"clients?"},{"startTime":2295.78,"endTime":2299.68,"body":"Everything is on Google Drive"},{"startTime":2295.78,"endTime":2299.68,"body":"for me. So I have two major"},{"startTime":2299.68,"endTime":2304.39,"body":"Google Drive files. One is"},{"startTime":2299.68,"endTime":2304.39,"body":"training resources. One is"},{"startTime":2304.39,"endTime":2308.95,"body":"client records. In the training"},{"startTime":2304.39,"endTime":2308.95,"body":"resources file. I have hundreds"},{"startTime":2308.95,"endTime":2314.41,"body":"of PDFs, illustrations, I have"},{"startTime":2308.95,"endTime":2314.41,"body":"body language, pictures, I have"},{"startTime":2314.65,"endTime":2318.1,"body":"videos like the outcome getting"},{"startTime":2314.65,"endTime":2318.1,"body":"consensually muzzled to show"},{"startTime":2318.1,"endTime":2322.87,"body":"clients and goals and mid steps."},{"startTime":2318.1,"endTime":2322.87,"body":"In the procedures. It's"},{"startTime":2322.87,"endTime":2326.35,"body":"extremely nerdy. It's all"},{"startTime":2322.87,"endTime":2326.35,"body":"labeled, so that I can go into"},{"startTime":2326.35,"endTime":2330.46,"body":"my Google Drive and type in"},{"startTime":2326.35,"endTime":2330.46,"body":"consent handling muzzle, and all"},{"startTime":2330.46,"endTime":2333.88,"body":"of my videos of consent handling"},{"startTime":2330.46,"endTime":2333.88,"body":"and muzzle that have these tags"},{"startTime":2333.88,"endTime":2336.52,"body":"come up. And these are all"},{"startTime":2333.88,"endTime":2336.52,"body":"things that we've developed over"},{"startTime":2336.52,"endTime":2339.49,"body":"the last two years working"},{"startTime":2336.52,"endTime":2339.49,"body":"virtually because we realize,"},{"startTime":2339.52,"endTime":2342.79,"body":"you know, my five year old"},{"startTime":2339.52,"endTime":2342.79,"body":"poodle does not want to train"},{"startTime":2342.79,"endTime":2347.23,"body":"with me for five sessions a day"},{"startTime":2342.79,"endTime":2347.23,"body":"to do demonstrations of all of"},{"startTime":2347.23,"endTime":2350.11,"body":"these things. And he's also not"},{"startTime":2347.23,"endTime":2350.11,"body":"helpful for lots of clients"},{"startTime":2350.11,"endTime":2353.32,"body":"because he's very different to"},{"startTime":2350.11,"endTime":2353.32,"body":"their dog. But I can pull up,"},{"startTime":2353.32,"endTime":2356.23,"body":"you know, if I have a client"},{"startTime":2353.32,"endTime":2356.23,"body":"that has a terrier, who's very"},{"startTime":2356.23,"endTime":2359.59,"body":"easily frustrated when they're"},{"startTime":2356.23,"endTime":2359.59,"body":"trying to do relax on a mat, I"},{"startTime":2359.59,"endTime":2362.86,"body":"have that video, and I can show"},{"startTime":2359.59,"endTime":2362.86,"body":"you how I handled it in that"},{"startTime":2363.28,"endTime":2366.7,"body":"moment in 2001 You know, when I"},{"startTime":2363.28,"endTime":2366.7,"body":"was working with that client, so"},{"startTime":2366.91,"endTime":2370.18,"body":"that is one of the limitations I"},{"startTime":2366.91,"endTime":2370.18,"body":"do think is that you need to"},{"startTime":2370.18,"endTime":2374.05,"body":"have handling experience. And I"},{"startTime":2370.18,"endTime":2374.05,"body":"think like Mike, you're always a"},{"startTime":2374.05,"endTime":2377.5,"body":"really good example of this, of"},{"startTime":2374.05,"endTime":2377.5,"body":"being so mind mindful about your"},{"startTime":2377.5,"endTime":2380.35,"body":"body, you know, really really"},{"startTime":2377.5,"endTime":2380.35,"body":"knowing you know, weight,"},{"startTime":2380.38,"endTime":2383.26,"body":"shifting your weight, how you're"},{"startTime":2380.38,"endTime":2383.26,"body":"breathing, these things really"},{"startTime":2383.26,"endTime":2387.19,"body":"matter. Right. And I do feel"},{"startTime":2383.26,"endTime":2387.19,"body":"that to work well virtually, you"},{"startTime":2387.19,"endTime":2391.36,"body":"need to have a lot of experience"},{"startTime":2387.19,"endTime":2391.36,"body":"of training dogs and videoing"},{"startTime":2391.36,"endTime":2394.51,"body":"yourself training dogs and"},{"startTime":2391.36,"endTime":2394.51,"body":"reviewing that footage and doing"},{"startTime":2394.51,"endTime":2397.72,"body":"it again and again and again and"},{"startTime":2394.51,"endTime":2397.72,"body":"again. Otherwise how you're"},{"startTime":2397.72,"endTime":2400.81,"body":"going to be able to troubleshoot"},{"startTime":2397.72,"endTime":2400.81,"body":"with clients when that French"},{"startTime":2400.81,"endTime":2404.02,"body":"Bulldog won't lay down because"},{"startTime":2400.81,"endTime":2404.02,"body":"it's a circular beach ball"},{"startTime":2404.02,"endTime":2406.54,"body":"shape. You know, how do you how"},{"startTime":2404.02,"endTime":2406.54,"body":"do you how do you fix that"},{"startTime":2406.54,"endTime":2408.25,"body":"problem without touching the"},{"startTime":2406.54,"endTime":2408.25,"body":"dog?"},{"startTime":2408.85,"endTime":2412.78,"body":"Yeah, exactly. And I imagine"},{"startTime":2408.85,"endTime":2412.78,"body":"that the additional benefit to"},{"startTime":2412.78,"endTime":2416.5,"body":"is that clients, your current"},{"startTime":2412.78,"endTime":2416.5,"body":"clients are seeing past clients"},{"startTime":2416.5,"endTime":2419.35,"body":"being successful with their own"},{"startTime":2416.5,"endTime":2419.35,"body":"dog. So it's kind of this"},{"startTime":2419.35,"endTime":2423.25,"body":"additional USP or unique selling"},{"startTime":2419.35,"endTime":2423.25,"body":"point for your work that you're"},{"startTime":2423.25,"endTime":2425.71,"body":"doing. Because they're seeing"},{"startTime":2423.25,"endTime":2425.71,"body":"you doing it with other people."},{"startTime":2425.71,"endTime":2427.9,"body":"So I mean, it's just the wind,"},{"startTime":2425.71,"endTime":2427.9,"body":"it's such a, it's such a win"},{"startTime":2427.9,"endTime":2431.65,"body":"win. And the the thing I was"},{"startTime":2427.9,"endTime":2431.65,"body":"thinking about to the timesaver"},{"startTime":2431.65,"endTime":2435.76,"body":"for the clients is that they can"},{"startTime":2431.65,"endTime":2435.76,"body":"now not have to worry about I've"},{"startTime":2435.76,"endTime":2438.49,"body":"got the one hour training"},{"startTime":2435.76,"endTime":2438.49,"body":"session with Krishna on Thursday"},{"startTime":2438.49,"endTime":2442.72,"body":"at 3pm, or something like that,"},{"startTime":2438.49,"endTime":2442.72,"body":"they can take the time when they"},{"startTime":2442.72,"endTime":2446.29,"body":"are up for it, and they're"},{"startTime":2442.72,"endTime":2446.29,"body":"feeling ready, and they have"},{"startTime":2446.32,"endTime":2449.86,"body":"that space available in their"},{"startTime":2446.32,"endTime":2449.86,"body":"day to actually train recorded"},{"startTime":2449.86,"endTime":2453.04,"body":"and sent to you. So it's not a"},{"startTime":2449.86,"endTime":2453.04,"body":"specific time where all of our"},{"startTime":2453.04,"endTime":2455.32,"body":"clients were meeting at like"},{"startTime":2453.04,"endTime":2455.32,"body":"five in the afternoon or six in"},{"startTime":2455.32,"endTime":2457.63,"body":"the evening, or something like"},{"startTime":2455.32,"endTime":2457.63,"body":"that with a dog may be"},{"startTime":2457.63,"endTime":2459.79,"body":"completely different than when"},{"startTime":2457.63,"endTime":2459.79,"body":"the clients training them at"},{"startTime":2459.79,"endTime":2463.63,"body":"nine in the morning or something"},{"startTime":2459.79,"endTime":2463.63,"body":"like that. So I can see, there's"},{"startTime":2463.66,"endTime":2466.99,"body":"again, it's our argument for"},{"startTime":2463.66,"endTime":2466.99,"body":"will get video, video video"},{"startTime":2466.99,"endTime":2467.41,"body":"video,"},{"startTime":2467.44,"endTime":2472.12,"body":"right? Yeah, 100%, I don't know"},{"startTime":2467.44,"endTime":2472.12,"body":"about your clients. But in lots"},{"startTime":2472.12,"endTime":2475.3,"body":"of our clients working and"},{"startTime":2472.12,"endTime":2475.3,"body":"living with their dogs in really"},{"startTime":2475.3,"endTime":2477.97,"body":"quite chaotic and difficult"},{"startTime":2475.3,"endTime":2477.97,"body":"environments, like you know,"},{"startTime":2477.97,"endTime":2481.6,"body":"Manhattan and New York and"},{"startTime":2477.97,"endTime":2481.6,"body":"places like that. You need to"},{"startTime":2481.66,"endTime":2484.06,"body":"you need to be flexible with"},{"startTime":2481.66,"endTime":2484.06,"body":"dogs in those environments."},{"startTime":2484.33,"endTime":2487.24,"body":"Because there's so much about"},{"startTime":2484.33,"endTime":2487.24,"body":"that environment that you can't"},{"startTime":2487.24,"endTime":2491.47,"body":"control. So it allows for folks"},{"startTime":2487.24,"endTime":2491.47,"body":"to hire get more, like you said,"},{"startTime":2491.47,"endTime":2494.44,"body":"get more wins under their belt,"},{"startTime":2491.47,"endTime":2494.44,"body":"you know, we can train every day"},{"startTime":2494.44,"endTime":2498.73,"body":"at the time that best suits the"},{"startTime":2494.44,"endTime":2498.73,"body":"guardians and the dog and I can"},{"startTime":2498.73,"endTime":2503.05,"body":"be there for half an hour, every"},{"startTime":2498.73,"endTime":2503.05,"body":"day twice a day to check in and"},{"startTime":2503.05,"endTime":2505.54,"body":"make sure everything is looking"},{"startTime":2503.05,"endTime":2505.54,"body":"good with them. And then of"},{"startTime":2505.54,"endTime":2509.98,"body":"course, we do have our longer"},{"startTime":2505.54,"endTime":2509.98,"body":"sessions just like over zoom, or"},{"startTime":2509.98,"endTime":2514.18,"body":"some other virtual meeting"},{"startTime":2509.98,"endTime":2514.18,"body":"platform, where we can deep dive"},{"startTime":2514.18,"endTime":2517.78,"body":"a little bit more and do live"},{"startTime":2514.18,"endTime":2517.78,"body":"training, as well, if possible,"},{"startTime":2517.96,"endTime":2521.68,"body":"in that moment, just using using"},{"startTime":2517.96,"endTime":2521.68,"body":"the camera. It's it's brilliant,"},{"startTime":2521.71,"endTime":2524.32,"body":"I really, I really think it can"},{"startTime":2521.71,"endTime":2524.32,"body":"be so so helpful."},{"startTime":2524.8,"endTime":2527.08,"body":"I think with the trainers"},{"startTime":2524.8,"endTime":2527.08,"body":"listening to it's a really"},{"startTime":2527.08,"endTime":2529.96,"body":"unique way of scaling your"},{"startTime":2527.08,"endTime":2529.96,"body":"business, because again, when"},{"startTime":2529.96,"endTime":2531.85,"body":"you're working as a trainer"},{"startTime":2529.96,"endTime":2531.85,"body":"consultant, it's sort of that"},{"startTime":2531.85,"endTime":2534.67,"body":"one to one ratio, your time is"},{"startTime":2531.85,"endTime":2534.67,"body":"your what you're getting paid"},{"startTime":2534.67,"endTime":2538.09,"body":"for. But when you have video or"},{"startTime":2534.67,"endTime":2538.09,"body":"things that you can be sending"},{"startTime":2538.09,"endTime":2540.82,"body":"to the clients what they're"},{"startTime":2538.09,"endTime":2540.82,"body":"watching, even when you're not"},{"startTime":2540.82,"endTime":2544.09,"body":"there, or something on demand or"},{"startTime":2540.82,"endTime":2544.09,"body":"something that you've sent them,"},{"startTime":2544.36,"endTime":2547.93,"body":"that is time saved from our"},{"startTime":2544.36,"endTime":2547.93,"body":"week, which means we're gonna be"},{"startTime":2547.93,"endTime":2550.96,"body":"able to add many more hours with"},{"startTime":2547.93,"endTime":2550.96,"body":"actual spending time with"},{"startTime":2550.96,"endTime":2554.89,"body":"clients and answering those"},{"startTime":2550.96,"endTime":2554.89,"body":"questions. So it's how to scale"},{"startTime":2555.13,"endTime":2558.07,"body":"at that level to get to the next"},{"startTime":2555.13,"endTime":2558.07,"body":"level of being able to take more"},{"startTime":2558.07,"endTime":2561.31,"body":"clients, but you're still"},{"startTime":2558.07,"endTime":2561.31,"body":"providing the same value. So we"},{"startTime":2561.31,"endTime":2563.98,"body":"can argue that, you know, it's"},{"startTime":2561.31,"endTime":2563.98,"body":"not like you're you have to"},{"startTime":2563.98,"endTime":2567.61,"body":"trade off the time for the money"},{"startTime":2563.98,"endTime":2567.61,"body":"kind of scenario, you can still"},{"startTime":2567.61,"endTime":2569.56,"body":"sell it at the same point. But"},{"startTime":2567.61,"endTime":2569.56,"body":"they're getting the same"},{"startTime":2569.56,"endTime":2572.65,"body":"information in a much more"},{"startTime":2569.56,"endTime":2572.65,"body":"efficient way from us. Would you"},{"startTime":2572.65,"endTime":2572.92,"body":"agree"},{"startTime":2572.95,"endTime":2578.86,"body":"100%. And I think scalability,"},{"startTime":2572.95,"endTime":2578.86,"body":"and energetic resources, for me"},{"startTime":2578.86,"endTime":2583.42,"body":"were really big, emotional"},{"startTime":2578.86,"endTime":2583.42,"body":"issues. beginning when I first"},{"startTime":2583.42,"endTime":2585.7,"body":"started working as a behavior"},{"startTime":2583.42,"endTime":2585.7,"body":"consultant and started working"},{"startTime":2585.7,"endTime":2589.03,"body":"with or trained that works with"},{"startTime":2585.7,"endTime":2589.03,"body":"behavior and started working"},{"startTime":2589.03,"endTime":2592.48,"body":"with aggression cases and other"},{"startTime":2589.03,"endTime":2592.48,"body":"cases where there's extreme"},{"startTime":2592.48,"endTime":2596.65,"body":"fears or anxieties or phobias, I"},{"startTime":2592.48,"endTime":2596.65,"body":"did feel like I was repeating"},{"startTime":2596.65,"endTime":2601.24,"body":"myself over and over and over"},{"startTime":2596.65,"endTime":2601.24,"body":"and over and over again. And it"},{"startTime":2601.51,"endTime":2605.14,"body":"was tough for me as especially"},{"startTime":2601.51,"endTime":2605.14,"body":"as a neurodivergent person to"},{"startTime":2605.17,"endTime":2608.71,"body":"repeat this over and over again,"},{"startTime":2605.17,"endTime":2608.71,"body":"after the three or four years of"},{"startTime":2608.71,"endTime":2611.89,"body":"teaching reactive dog classes in"},{"startTime":2608.71,"endTime":2611.89,"body":"person in Manhattan. I was like"},{"startTime":2611.89,"endTime":2614.68,"body":"if I have to say this one more"},{"startTime":2611.89,"endTime":2614.68,"body":"time, I'm gonna put my head"},{"startTime":2614.68,"endTime":2617.41,"body":"through a window, and I had to"},{"startTime":2614.68,"endTime":2617.41,"body":"figure out a way to make it"},{"startTime":2617.41,"endTime":2620.56,"body":"easier. And this is so much"},{"startTime":2617.41,"endTime":2620.56,"body":"easier. Now when people sign up"},{"startTime":2620.56,"endTime":2623.62,"body":"for one of my programs, I'll"},{"startTime":2620.56,"endTime":2623.62,"body":"immediately send them recordings"},{"startTime":2623.62,"endTime":2626.05,"body":"of me talking through all the"},{"startTime":2623.62,"endTime":2626.05,"body":"issues that they need to and you"},{"startTime":2626.05,"endTime":2628.66,"body":"know what they can get in the"},{"startTime":2626.05,"endTime":2628.66,"body":"bath, and they can prop their"},{"startTime":2628.66,"endTime":2631.63,"body":"phone up and they can watch me"},{"startTime":2628.66,"endTime":2631.63,"body":"teach walking them through the"},{"startTime":2631.66,"endTime":2634.33,"body":"aggression, ladder of"},{"startTime":2631.66,"endTime":2634.33,"body":"aggression, and talking through"},{"startTime":2634.36,"endTime":2637.18,"body":"antecedent behavior consequences"},{"startTime":2634.36,"endTime":2637.18,"body":"while they're having their"},{"startTime":2637.18,"endTime":2641.83,"body":"morning coffee. It doesn't have"},{"startTime":2637.18,"endTime":2641.83,"body":"to be as emotionally and"},{"startTime":2641.83,"endTime":2647.08,"body":"energetically draining for me"},{"startTime":2641.83,"endTime":2647.08,"body":"and for the Guardians. And it"},{"startTime":2647.08,"endTime":2651.28,"body":"makes me as well, every all the"},{"startTime":2647.08,"endTime":2651.28,"body":"work that I do, I'm creating"},{"startTime":2651.28,"endTime":2654.22,"body":"more content that can then be"},{"startTime":2651.28,"endTime":2654.22,"body":"replicated and use again and"},{"startTime":2654.22,"endTime":2658.15,"body":"again and again. And"},{"startTime":2654.22,"endTime":2658.15,"body":"additionally many of the videos"},{"startTime":2658.15,"endTime":2662.44,"body":"that get sent in from my clients"},{"startTime":2658.15,"endTime":2662.44,"body":"I then use to spread the word"},{"startTime":2663.04,"endTime":2666.46,"body":"you know about how we can be"},{"startTime":2663.04,"endTime":2666.46,"body":"working with our clients. I did"},{"startTime":2666.46,"endTime":2669.64,"body":"a fearful dog webinar yesterday"},{"startTime":2666.46,"endTime":2669.64,"body":"with before and after videos"},{"startTime":2669.73,"endTime":2672.34,"body":"because every time that we"},{"startTime":2669.73,"endTime":2672.34,"body":"walked that dog we had a chest"},{"startTime":2672.37,"endTime":2676.09,"body":"harness with our camera on our"},{"startTime":2672.37,"endTime":2676.09,"body":"chest I have from the start to"},{"startTime":2676.09,"endTime":2679.66,"body":"the end it all documented and"},{"startTime":2676.09,"endTime":2679.66,"body":"it's very very cool to be able"},{"startTime":2679.66,"endTime":2683.11,"body":"to say this is our first walk"},{"startTime":2679.66,"endTime":2683.11,"body":"and the little Romanian rescue"},{"startTime":2683.32,"endTime":2688.36,"body":"is you know, tucked and shaking"},{"startTime":2683.32,"endTime":2688.36,"body":"and wailing and then here is you"},{"startTime":2688.36,"endTime":2692.23,"body":"know, three months later and"},{"startTime":2688.36,"endTime":2692.23,"body":"same you know, happy privacy"},{"startTime":2692.23,"endTime":2695.8,"body":"body language, tail swishing,"},{"startTime":2692.23,"endTime":2695.8,"body":"standing on her little platform"},{"startTime":2696.01,"endTime":2699.85,"body":"looking all sassy and you can"},{"startTime":2696.01,"endTime":2699.85,"body":"really you can make content and"},{"startTime":2699.85,"endTime":2703.0,"body":"may make stuff that will then"},{"startTime":2699.85,"endTime":2703.0,"body":"inspire behavior change, right?"},{"startTime":2703.0,"endTime":2705.61,"body":"That's the whole point, like we"},{"startTime":2703.0,"endTime":2705.61,"body":"need to inspire behavior change"},{"startTime":2705.79,"endTime":2711.37,"body":"in people. So I like to use"},{"startTime":2705.79,"endTime":2711.37,"body":"technology and the social media"},{"startTime":2711.37,"endTime":2715.87,"body":"and all of these quirks that"},{"startTime":2711.37,"endTime":2715.87,"body":"hijack our brains, and use them"},{"startTime":2715.87,"endTime":2720.82,"body":"for good rather than for evil."},{"startTime":2715.87,"endTime":2720.82,"body":"And use them to help us build"},{"startTime":2720.82,"endTime":2723.73,"body":"new skills that will help"},{"startTime":2720.82,"endTime":2723.73,"body":"animals, the animals that need"},{"startTime":2723.73,"endTime":2724.09,"body":"them."},{"startTime":2724.449,"endTime":2726.969,"body":"There's so many benefits to it,"},{"startTime":2724.449,"endTime":2726.969,"body":"right? It's you're showcasing"},{"startTime":2726.969,"endTime":2730.179,"body":"your skills, you're kind of"},{"startTime":2726.969,"endTime":2730.179,"body":"marketing yourself in a way when"},{"startTime":2730.179,"endTime":2732.369,"body":"you're putting that those kinds"},{"startTime":2730.179,"endTime":2732.369,"body":"of videos on social media, but"},{"startTime":2732.369,"endTime":2736.089,"body":"you're also demonstrating that"},{"startTime":2732.369,"endTime":2736.089,"body":"it's working, you know, the"},{"startTime":2736.089,"endTime":2738.459,"body":"methods and techniques you're"},{"startTime":2736.089,"endTime":2738.459,"body":"using are working, positive"},{"startTime":2738.459,"endTime":2741.249,"body":"reinforcement is working in your"},{"startTime":2738.459,"endTime":2741.249,"body":"cases, and you're demonstrating"},{"startTime":2741.249,"endTime":2743.379,"body":"it, and you're going to be able"},{"startTime":2741.249,"endTime":2743.379,"body":"to do it over and over and over"},{"startTime":2743.379,"endTime":2745.929,"body":"with all of the videos that"},{"startTime":2743.379,"endTime":2745.929,"body":"you're getting. So it's just a"},{"startTime":2745.929,"endTime":2747.699,"body":"win win in so many different"},{"startTime":2745.929,"endTime":2747.699,"body":"ways."},{"startTime":2748.029,"endTime":2751.749,"body":"It really does feel more like I"},{"startTime":2748.029,"endTime":2751.749,"body":"guess, like a snowball effect."},{"startTime":2752.169,"endTime":2756.939,"body":"Whereas before, I felt very much"},{"startTime":2752.169,"endTime":2756.939,"body":"like I was trudging up this hill"},{"startTime":2756.969,"endTime":2759.969,"body":"for if I was given some sort of,"},{"startTime":2756.969,"endTime":2759.969,"body":"you know, visual metaphor like"},{"startTime":2759.969,"endTime":2762.999,"body":"that, that's what it felt like"},{"startTime":2759.969,"endTime":2762.999,"body":"wading through the cases, almost"},{"startTime":2763.239,"endTime":2766.869,"body":"trying to get this information"},{"startTime":2763.239,"endTime":2766.869,"body":"out there. And now I will do a"},{"startTime":2766.869,"endTime":2769.569,"body":"session, pull a little bit of"},{"startTime":2766.869,"endTime":2769.569,"body":"content from that session, put"},{"startTime":2769.569,"endTime":2773.349,"body":"it on Instagram, and it'll have"},{"startTime":2769.569,"endTime":2773.349,"body":"20,000 views. And then I have 20"},{"startTime":2773.349,"endTime":2776.439,"body":"people messaging me saying, Hey,"},{"startTime":2773.349,"endTime":2776.439,"body":"I saw that you were touching"},{"startTime":2776.439,"endTime":2779.349,"body":"that Huskies is and that Husky"},{"startTime":2776.439,"endTime":2779.349,"body":"had bitten its guardian, my"},{"startTime":2779.349,"endTime":2782.589,"body":"husky has bitten me, I'd love to"},{"startTime":2779.349,"endTime":2782.589,"body":"be able to do that, too. And"},{"startTime":2782.589,"endTime":2786.429,"body":"it's just like a machine for"},{"startTime":2782.589,"endTime":2786.429,"body":"behavior change. And it's, it's"},{"startTime":2786.429,"endTime":2789.279,"body":"very gratifying, very"},{"startTime":2786.429,"endTime":2789.279,"body":"reinforcing for the trainer."},{"startTime":2790.6,"endTime":2793.96,"body":"Absolutely. So you're going to"},{"startTime":2790.6,"endTime":2793.96,"body":"be speaking at the aggression in"},{"startTime":2793.96,"endTime":2795.91,"body":"dogs conference, and you're"},{"startTime":2793.96,"endTime":2795.91,"body":"going to be talking about"},{"startTime":2795.91,"endTime":2799.96,"body":"technology and aggression cases,"},{"startTime":2795.91,"endTime":2799.96,"body":"and giving us a very nice"},{"startTime":2799.96,"endTime":2803.74,"body":"thorough talk about how to apply"},{"startTime":2799.96,"endTime":2803.74,"body":"it. But if you're going to throw"},{"startTime":2803.74,"endTime":2806.65,"body":"us a few nuggets that we can"},{"startTime":2803.74,"endTime":2806.65,"body":"expect before the conference,"},{"startTime":2807.22,"endTime":2810.04,"body":"what would they be maybe a"},{"startTime":2807.22,"endTime":2810.04,"body":"particular case you've had you"},{"startTime":2810.04,"endTime":2813.73,"body":"can tell us about or something"},{"startTime":2810.04,"endTime":2813.73,"body":"that's that where technology has"},{"startTime":2813.73,"endTime":2815.77,"body":"really helped you out and your"},{"startTime":2813.73,"endTime":2815.77,"body":"particular case?"},{"startTime":2816.82,"endTime":2821.92,"body":"Yeah, good. It's a good"},{"startTime":2816.82,"endTime":2821.92,"body":"question. I've honestly been,"},{"startTime":2822.4,"endTime":2827.08,"body":"like, sort of experimenting and"},{"startTime":2822.4,"endTime":2827.08,"body":"solidifying the way that we've"},{"startTime":2827.08,"endTime":2831.46,"body":"been practicing over the last"},{"startTime":2827.08,"endTime":2831.46,"body":"six months to a year. And where"},{"startTime":2831.46,"endTime":2835.27,"body":"we're at now, I'm just at the"},{"startTime":2831.46,"endTime":2835.27,"body":"point where I'm starting to come"},{"startTime":2835.27,"endTime":2838.81,"body":"up with a framework. We did it"},{"startTime":2835.27,"endTime":2838.81,"body":"through trial and error, and"},{"startTime":2838.81,"endTime":2841.33,"body":"kind of feeling our way to see"},{"startTime":2838.81,"endTime":2841.33,"body":"what works and what doesn't"},{"startTime":2841.33,"endTime":2844.6,"body":"work. But what I'm really hoping"},{"startTime":2841.33,"endTime":2844.6,"body":"to do at the aggression in dogs"},{"startTime":2844.6,"endTime":2848.89,"body":"conference with you, is talk"},{"startTime":2844.6,"endTime":2848.89,"body":"through communication. Because"},{"startTime":2848.92,"endTime":2851.95,"body":"what I find is that the way that"},{"startTime":2848.92,"endTime":2851.95,"body":"we have to communicate with"},{"startTime":2851.95,"endTime":2855.19,"body":"clients, when we're using"},{"startTime":2851.95,"endTime":2855.19,"body":"technology, it's very different"},{"startTime":2855.22,"endTime":2859.03,"body":"to how we would communicate when"},{"startTime":2855.22,"endTime":2859.03,"body":"working in person. And I think"},{"startTime":2859.03,"endTime":2862.51,"body":"what I really want to do is be"},{"startTime":2859.03,"endTime":2862.51,"body":"able to operationalize that talk"},{"startTime":2862.51,"endTime":2865.84,"body":"through the individual skills"},{"startTime":2862.51,"endTime":2865.84,"body":"that the trainers will need to"},{"startTime":2865.84,"endTime":2870.91,"body":"get in order to see success. So"},{"startTime":2865.84,"endTime":2870.91,"body":"a client, I guess that springs"},{"startTime":2870.91,"endTime":2877.21,"body":"to mind is a dog that I'll be"},{"startTime":2870.91,"endTime":2877.21,"body":"working with, called fuzz, and"},{"startTime":2877.21,"endTime":2879.43,"body":"I've been working with him for a"},{"startTime":2877.21,"endTime":2879.43,"body":"few months now. And he's got"},{"startTime":2879.43,"endTime":2883.42,"body":"multiple level four bytes to"},{"startTime":2879.43,"endTime":2883.42,"body":"strangers and children. And I'm"},{"startTime":2883.42,"endTime":2887.62,"body":"working alongside of that"},{"startTime":2883.42,"endTime":2887.62,"body":"behaviorist in New York to get"},{"startTime":2887.62,"endTime":2891.1,"body":"the dog ready for potential"},{"startTime":2887.62,"endTime":2891.1,"body":"child in the home in the future."},{"startTime":2891.49,"endTime":2895.72,"body":"And so much of what I've been"},{"startTime":2891.49,"endTime":2895.72,"body":"doing with this client has been"},{"startTime":2895.72,"endTime":2900.07,"body":"about coaching their physical"},{"startTime":2895.72,"endTime":2900.07,"body":"mechanics when working with this"},{"startTime":2900.07,"endTime":2904.0,"body":"dog, and I've been using a lot"},{"startTime":2900.07,"endTime":2904.0,"body":"of tagteach. So I don't know, if"},{"startTime":2904.03,"endTime":2909.49,"body":"you've ever experienced tagteach"},{"startTime":2904.03,"endTime":2909.49,"body":"They use it a lot with a variety"},{"startTime":2909.49,"endTime":2913.87,"body":"of physical skills from"},{"startTime":2909.49,"endTime":2913.87,"body":"neurosurgeons, to ballerinas."},{"startTime":2914.14,"endTime":2917.35,"body":"And I want to be taught when I"},{"startTime":2914.14,"endTime":2917.35,"body":"kind of start to operationalize"},{"startTime":2917.35,"endTime":2920.23,"body":"and talk through the different"},{"startTime":2917.35,"endTime":2920.23,"body":"ways that we can coach plans"},{"startTime":2920.23,"endTime":2923.14,"body":"virtually to physically train,"},{"startTime":2920.23,"endTime":2923.14,"body":"because I find that most"},{"startTime":2923.14,"endTime":2926.92,"body":"trainers are quite good at"},{"startTime":2923.14,"endTime":2926.92,"body":"implementing management plans,"},{"startTime":2926.92,"endTime":2930.97,"body":"protocols for reactions,"},{"startTime":2926.92,"endTime":2930.97,"body":"enrichment plans virtually, but"},{"startTime":2930.97,"endTime":2933.91,"body":"when it comes to actually"},{"startTime":2930.97,"endTime":2933.91,"body":"imbuing, like physical skills in"},{"startTime":2933.91,"endTime":2936.55,"body":"the human beings, that's where"},{"startTime":2933.91,"endTime":2936.55,"body":"it can be really challenging. So"},{"startTime":2936.55,"endTime":2938.92,"body":"I'm hoping to really deep dive"},{"startTime":2936.55,"endTime":2938.92,"body":"into some of the techniques that"},{"startTime":2938.92,"endTime":2942.52,"body":"we can be using and ways that we"},{"startTime":2938.92,"endTime":2942.52,"body":"can incorporate video and"},{"startTime":2942.52,"endTime":2946.45,"body":"cameras to be teaching humans"},{"startTime":2942.52,"endTime":2946.45,"body":"physical skills. And I think"},{"startTime":2946.45,"endTime":2949.27,"body":"Mike menu even may have a little"},{"startTime":2946.45,"endTime":2949.27,"body":"demonstration that we're"},{"startTime":2949.27,"endTime":2955.63,"body":"thinking about doing to show how"},{"startTime":2949.27,"endTime":2955.63,"body":"I might use just words to effect"},{"startTime":2955.66,"endTime":2959.56,"body":"complex behavior change in"},{"startTime":2955.66,"endTime":2959.56,"body":"someone across an ocean with a"},{"startTime":2959.56,"endTime":2962.5,"body":"physical task, right? So"},{"startTime":2959.56,"endTime":2962.5,"body":"training is, it's almost like"},{"startTime":2962.5,"endTime":2965.05,"body":"dancing, right? It's a physical"},{"startTime":2962.5,"endTime":2965.05,"body":"task that we need to learn. So"},{"startTime":2965.05,"endTime":2968.26,"body":"I'm really going to focus a lot"},{"startTime":2965.05,"endTime":2968.26,"body":"in on that, I think it should be"},{"startTime":2968.26,"endTime":2970.75,"body":"really fun. And we could all"},{"startTime":2968.26,"endTime":2970.75,"body":"learn a little bit more about"},{"startTime":2970.75,"endTime":2975.07,"body":"how the nuances of inter human"},{"startTime":2970.75,"endTime":2975.07,"body":"communication, not just"},{"startTime":2975.07,"endTime":2976.93,"body":"interspecies communication."},{"startTime":2978.489,"endTime":2981.519,"body":"I'm really looking forward to"},{"startTime":2978.489,"endTime":2981.519,"body":"your talk, which we're What are"},{"startTime":2981.519,"endTime":2984.609,"body":"you up to now? And where can"},{"startTime":2981.519,"endTime":2984.609,"body":"people find more about you?"},{"startTime":2985.239,"endTime":2990.129,"body":"Yeah, so I'm currently based in"},{"startTime":2985.239,"endTime":2990.129,"body":"London in the UK, but we work"},{"startTime":2990.399,"endTime":2993.579,"body":"virtually with clients in I"},{"startTime":2990.399,"endTime":2993.579,"body":"think it's almost 20 countries"},{"startTime":2993.579,"endTime":2995.769,"body":"now around the world at this"},{"startTime":2993.579,"endTime":2995.769,"body":"point, so it's an ever"},{"startTime":2995.769,"endTime":3000.599,"body":"increasing number. So most"},{"startTime":2995.769,"endTime":3000.599,"body":"people find me on Instagram Calm"},{"startTime":3000.599,"endTime":3004.139,"body":"canine Academy, that's where I"},{"startTime":3000.599,"endTime":3004.139,"body":"am probably most active with my"},{"startTime":3004.139,"endTime":3007.709,"body":"new puppy as well. I'm gonna be"},{"startTime":3004.139,"endTime":3007.709,"body":"on there a lot sharing lots of"},{"startTime":3007.709,"endTime":3011.189,"body":"cute puppy content as well as"},{"startTime":3007.709,"endTime":3011.189,"body":"content, dogs that struggle with"},{"startTime":3011.189,"endTime":3014.159,"body":"aggression and anxiety. So you"},{"startTime":3011.189,"endTime":3014.159,"body":"can check us out there. And we"},{"startTime":3014.159,"endTime":3017.609,"body":"have lots of free webinars as"},{"startTime":3014.159,"endTime":3017.609,"body":"well on our website at calm"},{"startTime":3017.609,"endTime":3020.789,"body":"canine academy.com. So you can"},{"startTime":3017.609,"endTime":3020.789,"body":"have a little look at that the"},{"startTime":3020.789,"endTime":3024.239,"body":"programs that we offer for"},{"startTime":3020.789,"endTime":3024.239,"body":"virtual coaching for clients"},{"startTime":3024.239,"endTime":3024.569,"body":"there as"},{"startTime":3024.57,"endTime":3028.08,"body":"well. Excellent. And I will link"},{"startTime":3024.57,"endTime":3028.08,"body":"to all of that in the show notes"},{"startTime":3028.08,"endTime":3031.53,"body":"as well. Krishna, thank you so"},{"startTime":3028.08,"endTime":3031.53,"body":"much for coming on. This is very"},{"startTime":3031.53,"endTime":3034.59,"body":"insightful and informative. I'm"},{"startTime":3031.53,"endTime":3034.59,"body":"sure that listeners will be"},{"startTime":3034.65,"endTime":3037.65,"body":"trying out all this tech stuff"},{"startTime":3034.65,"endTime":3037.65,"body":"and downloading WhatsApp if they"},{"startTime":3037.65,"endTime":3040.53,"body":"live in the States as well. So"},{"startTime":3037.65,"endTime":3040.53,"body":"thank you for coming on. And I"},{"startTime":3040.53,"endTime":3042.15,"body":"hope to see you again in the"},{"startTime":3040.53,"endTime":3042.15,"body":"future."},{"startTime":3042.69,"endTime":3044.58,"body":"Thank you for having me, Mike."},{"startTime":3042.69,"endTime":3044.58,"body":"This has been really fun."},{"startTime":3047.19,"endTime":3050.25,"body":"Thanks for joining me for the by"},{"startTime":3047.19,"endTime":3050.25,"body":"the end of the dog. If you liked"},{"startTime":3050.25,"endTime":3053.49,"body":"the show, please feel free to"},{"startTime":3050.25,"endTime":3053.49,"body":"subscribe, share and give a"},{"startTime":3053.49,"endTime":3057.03,"body":"rating and hop on over to"},{"startTime":3053.49,"endTime":3057.03,"body":"aggressive dog.com For more"},{"startTime":3057.03,"endTime":3059.91,"body":"information about helping dogs"},{"startTime":3057.03,"endTime":3059.91,"body":"with aggression. From the"},{"startTime":3059.91,"endTime":3063.3,"body":"aggression in dogs master"},{"startTime":3059.91,"endTime":3063.3,"body":"course. Two webinars from world"},{"startTime":3063.3,"endTime":3066.72,"body":"renowned experts and even an"},{"startTime":3063.3,"endTime":3066.72,"body":"annual conference. We have"},{"startTime":3066.72,"endTime":3070.05,"body":"options for both pet pros and"},{"startTime":3066.72,"endTime":3070.05,"body":"pet owners to learn more about"},{"startTime":3070.08,"endTime":3071.37,"body":"aggression in dogs"}]}