{"version":"1.0.0","segments":[{"startTime":53.386,"endTime":55.221,"body":"Well, hello with gratitude Matt listeners,"},{"startTime":55.221,"endTime":58.291,"body":"my name is Matt Moran and I'm the host"},{"startTime":55.221,"endTime":58.291,"body":"for the With Gratitude Matt Show."},{"startTime":58.792,"endTime":61.361,"body":"Our goal with the show"},{"startTime":58.792,"endTime":61.361,"body":"is to inspire our listening audience"},{"startTime":61.361,"endTime":65.498,"body":"to practice gratitude"},{"startTime":61.361,"endTime":65.498,"body":"regardless of how powerful their storm is."},{"startTime":65.932,"endTime":68.735,"body":"We've learned that the practice"},{"startTime":65.932,"endTime":68.735,"body":"of gratitude works much like a muscle."},{"startTime":68.735,"endTime":71.738,"body":"The more you use it, the stronger"},{"startTime":68.735,"endTime":71.738,"body":"it becomes."},{"startTime":72.005,"endTime":74.774,"body":"I'm so delighted to have today's"},{"startTime":72.005,"endTime":74.774,"body":"guest on the show."},{"startTime":74.774,"endTime":80.847,"body":"Today's guest is Howard Behar"},{"startTime":74.774,"endTime":80.847,"body":"Howard is the proud husband to his wife"},{"startTime":80.847,"endTime":84.484,"body":"when they have two children"},{"startTime":80.847,"endTime":84.484,"body":"and five grandchildren."},{"startTime":85.051,"endTime":88.588,"body":"You may recognize"},{"startTime":85.051,"endTime":88.588,"body":"Howard's name as being the former"},{"startTime":88.588,"endTime":91.858,"body":"president of Starbucks"},{"startTime":88.588,"endTime":91.858,"body":"Coffee Company International."},{"startTime":92.158,"endTime":97.163,"body":"He joined Starbucks in 1989"},{"startTime":92.158,"endTime":97.163,"body":"as VP of Sales and Operations."},{"startTime":97.163,"endTime":101.468,"body":"As he grew the store from 28 stores to 400"},{"startTime":102.001,"endTime":106.506,"body":"by the time he was named"},{"startTime":102.001,"endTime":106.506,"body":"president in 1995."},{"startTime":107.173,"endTime":110.376,"body":"He authored"},{"startTime":107.173,"endTime":110.376,"body":"the book It's Not About Coffee."},{"startTime":110.944,"endTime":114.481,"body":"Leadership"},{"startTime":110.944,"endTime":114.481,"body":"Principles from a Life at Starbucks."},{"startTime":116.015,"endTime":117.75,"body":"The Brains Behind"},{"startTime":117.75,"endTime":122.922,"body":"Starbucks moving into the UK"},{"startTime":117.75,"endTime":122.922,"body":"and Asia were directly from Howard."},{"startTime":123.656,"endTime":126.126,"body":"Since 2007,"},{"startTime":126.126,"endTime":129.262,"body":"he has been inspired"},{"startTime":126.126,"endTime":129.262,"body":"to spend most of his time"},{"startTime":129.262,"endTime":133.366,"body":"in the philanthropic fields"},{"startTime":129.262,"endTime":133.366,"body":"dealing with certain nonprofits"},{"startTime":133.366,"endTime":136.803,"body":"that he is close to,"},{"startTime":133.366,"endTime":136.803,"body":"one of which is Anna's linens."},{"startTime":137.337,"endTime":140.34,"body":"Howard, it's such an honor"},{"startTime":137.337,"endTime":140.34,"body":"to have you on today's show."},{"startTime":140.406,"endTime":141.508,"body":"Thank you very much, Matt."},{"startTime":141.508,"endTime":143.176,"body":"Appreciate being here."},{"startTime":143.176,"endTime":144.043,"body":"Absolutely."},{"startTime":144.043,"endTime":146.579,"body":"And I thought,"},{"startTime":144.043,"endTime":146.579,"body":"you know, an appropriate place to start."},{"startTime":146.579,"endTime":148.381,"body":"Howard, if we could."},{"startTime":148.381,"endTime":151.184,"body":"It was, you know,"},{"startTime":148.381,"endTime":151.184,"body":"we got to show around gratitude."},{"startTime":151.184,"endTime":155.522,"body":"And I'd love to hear from your perspective"},{"startTime":151.184,"endTime":155.522,"body":"when you hear that term."},{"startTime":155.889,"endTime":162.428,"body":"What did it mean to you,"},{"startTime":155.889,"endTime":162.428,"body":"perhaps during your time as a leader"},{"startTime":162.428,"endTime":167.133,"body":"at the Starbucks Corporation, as well as"},{"startTime":162.428,"endTime":167.133,"body":"what does it mean to you today?"},{"startTime":168.368,"endTime":168.968,"body":"Well, at the"},{"startTime":168.968,"endTime":172.205,"body":"time that I was there,"},{"startTime":168.968,"endTime":172.205,"body":"the crowd of gratitude meant to me"},{"startTime":172.205,"endTime":177.243,"body":"how lucky I was"},{"startTime":172.205,"endTime":177.243,"body":"to have been part of a team like Starbucks"},{"startTime":177.51,"endTime":181.281,"body":"and to participate in the growth"},{"startTime":177.51,"endTime":181.281,"body":"of an organization like Starbucks."},{"startTime":181.281,"endTime":184.784,"body":"But most of all, about how we are able"},{"startTime":181.281,"endTime":184.784,"body":"to live up"},{"startTime":184.784,"endTime":188.221,"body":"to our values in the organization"},{"startTime":184.784,"endTime":188.221,"body":"and serving others."},{"startTime":188.221,"endTime":191.691,"body":"And that's been our primary"},{"startTime":188.221,"endTime":191.691,"body":"primary values."},{"startTime":191.724,"endTime":194.294,"body":"Figure out ways"},{"startTime":191.724,"endTime":194.294,"body":"we could serve others better."},{"startTime":194.294,"endTime":196.396,"body":"So gratitude"},{"startTime":196.396,"endTime":199.399,"body":"you you know, it took me a long time"},{"startTime":196.396,"endTime":199.399,"body":"to understand gratitude."},{"startTime":199.832,"endTime":204.37,"body":"And I thought, well,"},{"startTime":199.832,"endTime":204.37,"body":"you know, gratitude is just something"},{"startTime":204.37,"endTime":207.974,"body":"people talk about,"},{"startTime":204.37,"endTime":207.974,"body":"you know, but really don't practice."},{"startTime":208.474,"endTime":212.779,"body":"But, you know, the way I've learned"},{"startTime":208.474,"endTime":212.779,"body":"to practice it primarily is by serving"},{"startTime":212.779,"endTime":217.05,"body":"others, is by helping others achieve"},{"startTime":212.779,"endTime":217.05,"body":"the things they want out of their lives."},{"startTime":217.584,"endTime":221.287,"body":"And being a person that gives back before"},{"startTime":221.287,"endTime":226.593,"body":"it gets and serves before it's"},{"startTime":221.287,"endTime":226.593,"body":"or that's beautiful."},{"startTime":226.893,"endTime":231.064,"body":"I mentioned you joined Starbucks in 1989,"},{"startTime":226.893,"endTime":231.064,"body":"right?"},{"startTime":231.698,"endTime":234.701,"body":"Could could you have ever imagined"},{"startTime":234.701,"endTime":238.571,"body":"Starbucks would be what it is"},{"startTime":234.701,"endTime":238.571,"body":"today back in 1989?"},{"startTime":238.972,"endTime":240.34,"body":"Not a chance. No."},{"startTime":240.34,"endTime":245.011,"body":"I thought I was escaping corporate life"},{"startTime":240.34,"endTime":245.011,"body":"and I had no idea"},{"startTime":245.011,"endTime":248.848,"body":"I would ever become what it's become"},{"startTime":245.011,"endTime":248.848,"body":"as it's become a lot more."},{"startTime":249.082,"endTime":251.918,"body":"Not only big, you know, big is I think"},{"startTime":251.918,"endTime":255.054,"body":"the idea for Starbucks was to get big,"},{"startTime":251.918,"endTime":255.054,"body":"but stay small."},{"startTime":255.054,"endTime":255.622,"body":"You know?"},{"startTime":255.622,"endTime":258.791,"body":"And that meant that"},{"startTime":255.622,"endTime":258.791,"body":"we had to stay in touch with our values."},{"startTime":258.791,"endTime":263.062,"body":"But not not in my wildest dreams"},{"startTime":258.791,"endTime":263.062,"body":"did I ever think it would become what"},{"startTime":263.062,"endTime":263.596,"body":"it's become."},{"startTime":263.596,"endTime":266.299,"body":"I mean, you know, the team"},{"startTime":263.596,"endTime":266.299,"body":"that's been there in the last"},{"startTime":266.299,"endTime":268.768,"body":"since I have been retired,"},{"startTime":266.299,"endTime":268.768,"body":"which is a long time now."},{"startTime":268.768,"endTime":273.706,"body":"I mean, they have taken it into 84"},{"startTime":268.768,"endTime":273.706,"body":"countries around the world now."},{"startTime":273.94,"endTime":275.241,"body":"When I was there, I think it was a"},{"startTime":275.241,"endTime":278.278,"body":"we had about 50 countries"},{"startTime":275.241,"endTime":278.278,"body":"or something like that."},{"startTime":278.278,"endTime":279.746,"body":"But amazing."},{"startTime":279.746,"endTime":283.85,"body":"There's an amazing story in"},{"startTime":279.746,"endTime":283.85,"body":"what does it mean to you to have been"},{"startTime":284.017,"endTime":287.82,"body":"a leader during that remarkable growth"},{"startTime":284.017,"endTime":287.82,"body":"that Starbucks has seen?"},{"startTime":288.488,"endTime":291.991,"body":"Well, you know,"},{"startTime":288.488,"endTime":291.991,"body":"I think back of the days every day"},{"startTime":291.991,"endTime":296.796,"body":"I had anxiety, you know, that"},{"startTime":291.991,"endTime":296.796,"body":"what we would do, we do the right thing."},{"startTime":296.796,"endTime":299.132,"body":"What we make sure"},{"startTime":296.796,"endTime":299.132,"body":"that we lived up to our promises."},{"startTime":299.132,"endTime":303.269,"body":"And and so, you know, I mean, it was just"},{"startTime":299.132,"endTime":303.269,"body":"you couldn't have predicted it."},{"startTime":303.269,"endTime":305.738,"body":"And I, I was appreciative every day."},{"startTime":305.738,"endTime":306.706,"body":"It wasn't easy."},{"startTime":307.74,"endTime":309.075,"body":"It was a fast track."},{"startTime":309.075,"endTime":313.746,"body":"And, you know, I was traveling 70%"},{"startTime":309.075,"endTime":313.746,"body":"of the time, so I was chronically tired."},{"startTime":313.746,"endTime":315.415,"body":"But but I loved it."},{"startTime":315.415,"endTime":316.883,"body":"And I love what we're about."},{"startTime":316.883,"endTime":319.085,"body":"And most of all, I love the people."},{"startTime":319.085,"endTime":322.155,"body":"When you say you traveled 70% of the time,"},{"startTime":319.085,"endTime":322.155,"body":"how much of"},{"startTime":322.155,"endTime":325.725,"body":"that was to the actual locations,"},{"startTime":322.155,"endTime":325.725,"body":"the stores themselves?"},{"startTime":325.792,"endTime":327.36,"body":"Oh, pretty much all of it."},{"startTime":327.36,"endTime":329.696,"body":"You know, either countries"},{"startTime":327.36,"endTime":329.696,"body":"that we were getting ready"},{"startTime":329.696,"endTime":333.199,"body":"to open in or looking to open in"},{"startTime":329.696,"endTime":333.199,"body":"or traveling to other locations."},{"startTime":333.433,"endTime":335.535,"body":"I was in the stores all the time."},{"startTime":335.535,"endTime":336.869,"body":"You have to be"},{"startTime":336.869,"endTime":339.839,"body":"you know,"},{"startTime":336.869,"endTime":339.839,"body":"you need to touched on just the people,"},{"startTime":339.839,"endTime":342.842,"body":"some of the leadership"},{"startTime":339.839,"endTime":342.842,"body":"that's, you know, leading today"},{"startTime":342.842,"endTime":348.514,"body":"and the culture that Starbucks"},{"startTime":342.842,"endTime":348.514,"body":"has kind of ingrained itself in."},{"startTime":349.082,"endTime":353.519,"body":"I had the fortune opportunity"},{"startTime":349.082,"endTime":353.519,"body":"of hearing about a story, and I'd love"},{"startTime":353.519,"endTime":357.423,"body":"maybe if you could share"},{"startTime":353.519,"endTime":357.423,"body":"a little bit more detail around the color"},{"startTime":357.423,"endTime":362.328,"body":"around it, around this"},{"startTime":357.423,"endTime":362.328,"body":"store manager Jim Wright, who"},{"startTime":363.496,"endTime":366.265,"body":"was just recently diagnosed"},{"startTime":366.265,"endTime":371.17,"body":"with AIDS"},{"startTime":366.265,"endTime":371.17,"body":"and how your team handled that situation."},{"startTime":371.404,"endTime":375.842,"body":"I think it'd be very interesting to hear,"},{"startTime":371.404,"endTime":375.842,"body":"you know, because this is a time"},{"startTime":376.042,"endTime":381.247,"body":"this happened in a period where AIDS"},{"startTime":376.042,"endTime":381.247,"body":"was like early, early on, I believe."},{"startTime":381.547,"endTime":384.15,"body":"Yeah,"},{"startTime":381.547,"endTime":384.15,"body":"not a lot of people knew a lot about it."},{"startTime":384.15,"endTime":384.817,"body":"So if you could share"},{"startTime":384.817,"endTime":388.354,"body":"a little detail about Jim and that story,"},{"startTime":384.817,"endTime":388.354,"body":"I think it would be very interesting."},{"startTime":388.921,"endTime":393.626,"body":"Well, Jim was a store manager in Seattle"},{"startTime":388.921,"endTime":393.626,"body":"in one of the neighborhoods in Seattle,"},{"startTime":393.826,"endTime":396.829,"body":"and I was just early into Starbucks,"},{"startTime":393.826,"endTime":396.829,"body":"maybe three months."},{"startTime":397.23,"endTime":400.299,"body":"And I got a call from Jim"},{"startTime":397.23,"endTime":400.299,"body":"and he wanted to come see me."},{"startTime":400.466,"endTime":403.503,"body":"And Howard Schultz,"},{"startTime":400.466,"endTime":403.503,"body":"who is the CEO and chairman."},{"startTime":403.936,"endTime":406.572,"body":"And so I was trying to be"},{"startTime":403.936,"endTime":406.572,"body":"the great executive and say,"},{"startTime":406.572,"endTime":409.242,"body":"oh, Jim, isn't there something"},{"startTime":406.572,"endTime":409.242,"body":"can I take care of it for you?"},{"startTime":409.242,"endTime":413.646,"body":"Not trying to bother Howard,"},{"startTime":409.242,"endTime":413.646,"body":"but he he said, no, I need to see both."},{"startTime":413.646,"endTime":417.383,"body":"And so I arranged a meeting"},{"startTime":413.646,"endTime":417.383,"body":"and he showed up at the appropriate time"},{"startTime":417.383,"endTime":421.854,"body":"and we went back to our Shultz's office"},{"startTime":417.383,"endTime":421.854,"body":"and we sat we're sitting in a little love"},{"startTime":421.854,"endTime":424.69,"body":"seat together and Howard was on the floor"},{"startTime":421.854,"endTime":424.69,"body":"and he said, Just a minute."},{"startTime":424.69,"endTime":429.896,"body":"And he was talking and he got off the bar"},{"startTime":424.69,"endTime":429.896,"body":"and he and Jim had known each other"},{"startTime":429.896,"endTime":434.567,"body":"because Jim had been both our"},{"startTime":429.896,"endTime":434.567,"body":"Jim had been there the year before I was."},{"startTime":434.934,"endTime":438.638,"body":"And so they knew each other, you know,"},{"startTime":434.934,"endTime":438.638,"body":"a lot better than I did that I knew Jim."},{"startTime":439.272,"endTime":442.842,"body":"So Howard, finally said, Well, Jim,"},{"startTime":439.272,"endTime":442.842,"body":"what's going on in your life?"},{"startTime":442.842,"endTime":444.544,"body":"And Jim, just look at Howard."},{"startTime":444.544,"endTime":447.246,"body":"And he said, Well,"},{"startTime":444.544,"endTime":447.246,"body":"I need to tell you something."},{"startTime":447.246,"endTime":449.248,"body":"I have AIDS and I'm going to die."},{"startTime":449.248,"endTime":450.316,"body":"I don't know how it went,"},{"startTime":450.316,"endTime":453.619,"body":"but probably in a shorter term"},{"startTime":450.316,"endTime":453.619,"body":"rather than the longer term."},{"startTime":454.187,"endTime":457.557,"body":"Well, the tear came down our face"},{"startTime":454.187,"endTime":457.557,"body":"and he says, What do you mean?"},{"startTime":458.124,"endTime":461.727,"body":"And he said, Well,"},{"startTime":458.124,"endTime":461.727,"body":"you know, there's no right now"},{"startTime":461.727,"endTime":464.73,"body":"with what we know,"},{"startTime":461.727,"endTime":464.73,"body":"there is no recovery from this."},{"startTime":464.73,"endTime":468.067,"body":"So Howard said, now,"},{"startTime":464.73,"endTime":468.067,"body":"remember Howard Young CEO,"},{"startTime":468.434,"endTime":472.672,"body":"companies"},{"startTime":468.434,"endTime":472.672,"body":"losing money and Howard just looked down."},{"startTime":472.939,"endTime":475.875,"body":"And what can we do for you to support you?"},{"startTime":475.875,"endTime":479.312,"body":"And Jim said, Well, I'd like to work"},{"startTime":475.875,"endTime":479.312,"body":"as long as I could work."},{"startTime":479.645,"endTime":480.847,"body":"You know, because I need the money."},{"startTime":480.847,"endTime":482.682,"body":"And Howard said, Absolutely."},{"startTime":482.682,"endTime":483.916,"body":"Now, remember, we didn't know what"},{"startTime":483.916,"endTime":488.221,"body":"what age was was something that, you know,"},{"startTime":483.916,"endTime":488.221,"body":"it was catchy or, you know,"},{"startTime":488.421,"endTime":493.092,"body":"not and Howard just looked and said,"},{"startTime":488.421,"endTime":493.092,"body":"you can work as long as you want to work."},{"startTime":493.226,"endTime":496.262,"body":"And when you can't work anymore,"},{"startTime":493.226,"endTime":496.262,"body":"we will support you."},{"startTime":496.262,"endTime":497.93,"body":"We will give you your full salary."},{"startTime":499.832,"endTime":502.368,"body":"So then our Howard looked to"},{"startTime":502.368,"endTime":505.838,"body":"and he said, How are you going to deal"},{"startTime":502.368,"endTime":505.838,"body":"with your health care when you can't work?"},{"startTime":506.606,"endTime":509.909,"body":"And and Jim said, Well,"},{"startTime":506.606,"endTime":509.909,"body":"there's some hospice organizations"},{"startTime":509.909,"endTime":513.479,"body":"going on that I think nonprofits"},{"startTime":509.909,"endTime":513.479,"body":"could probably help out."},{"startTime":513.479,"endTime":515.147,"body":"And Howard said, Absolutely not."},{"startTime":515.147,"endTime":518.885,"body":"We will keep you on our health insurance"},{"startTime":515.147,"endTime":518.885,"body":"until the day that you pass away,"},{"startTime":519.752,"endTime":522.054,"body":"even if you can't work Now."},{"startTime":522.054,"endTime":527.593,"body":"I mean, you know that lesson where"},{"startTime":522.054,"endTime":527.593,"body":"I'm three months, there are not you know,"},{"startTime":527.593,"endTime":532.565,"body":"I thought I knew Howard, but but I"},{"startTime":527.593,"endTime":532.565,"body":"mean, here was a guy that just step right"},{"startTime":532.565,"endTime":535.801,"body":"up and said,"},{"startTime":532.565,"endTime":535.801,"body":"we will do what it takes to help you."},{"startTime":536.335,"endTime":538.704,"body":"What kind of message"},{"startTime":536.335,"endTime":538.704,"body":"do you think that sent to me"},{"startTime":538.704,"endTime":541.774,"body":"so that I could do anything"},{"startTime":538.704,"endTime":541.774,"body":"I needed to do to help other people?"},{"startTime":542.141,"endTime":543.776,"body":"And that's all because of Howard Schultz."},{"startTime":543.776,"endTime":544.71,"body":"It was kind of personal."},{"startTime":544.71,"endTime":547.513,"body":"He was in is, you know, is he?"},{"startTime":547.513,"endTime":548.414,"body":"I call him a mensch."},{"startTime":548.414,"endTime":548.881,"body":"You know, he's"},{"startTime":548.881,"endTime":552.685,"body":"just one of those people that were just"},{"startTime":548.881,"endTime":552.685,"body":"if you're in trouble, you need something."},{"startTime":552.718,"endTime":554.554,"body":"He'll be there to help you."},{"startTime":552.718,"endTime":554.554,"body":"And that's the way he was."},{"startTime":555.588,"endTime":557.557,"body":"Well, he surrounded Howard"},{"startTime":557.557,"endTime":561.127,"body":"Schultz, surrounded himself"},{"startTime":557.557,"endTime":561.127,"body":"with certainly some great leaders. And."},{"startTime":561.527,"endTime":564.163,"body":"And you were just one of them."},{"startTime":564.163,"endTime":567.199,"body":"And, you know,"},{"startTime":564.163,"endTime":567.199,"body":"I think it's it's interesting to hear"},{"startTime":567.199,"endTime":572.071,"body":"you talk about the lesson that you learned"},{"startTime":567.199,"endTime":572.071,"body":"personally from that story from Jim"},{"startTime":572.071,"endTime":575.074,"body":"and just a true testament to the culture"},{"startTime":572.071,"endTime":575.074,"body":"that Howard"},{"startTime":575.441,"endTime":578.444,"body":"as has kind of let it at Starbucks."},{"startTime":578.744,"endTime":581.714,"body":"The book,"},{"startTime":578.744,"endTime":581.714,"body":"what motivated you to write the book?"},{"startTime":581.714,"endTime":585.751,"body":"It's not about the coffee leadership"},{"startTime":581.714,"endTime":585.751,"body":"principles from a life at Starbucks."},{"startTime":586.586,"endTime":589.255,"body":"Well, I there are two women"},{"startTime":586.586,"endTime":589.255,"body":"that I had worked with."},{"startTime":589.255,"endTime":591.991,"body":"One was a consultant"},{"startTime":589.255,"endTime":591.991,"body":"that had work with us."},{"startTime":591.991,"endTime":594.66,"body":"Another one was the head"},{"startTime":591.991,"endTime":594.66,"body":"of international marketing."},{"startTime":594.66,"endTime":596.729,"body":"And they kept telling me"},{"startTime":594.66,"endTime":596.729,"body":"that I should write a book."},{"startTime":596.729,"endTime":598.831,"body":"I had quotes on my office wall."},{"startTime":598.831,"endTime":602.969,"body":"I had prior 200 quotes on my office"},{"startTime":598.831,"endTime":602.969,"body":"wall, and I was always using this quote,"},{"startTime":602.969,"endTime":605.538,"body":"You know, you're talking to a guy"},{"startTime":602.969,"endTime":605.538,"body":"that barely got out of high school."},{"startTime":605.538,"endTime":609.308,"body":"You know, the way I learn,"},{"startTime":605.538,"endTime":609.308,"body":"I learned from reading books and from"},{"startTime":609.642,"endTime":612.378,"body":"and from other people and mentors"},{"startTime":609.642,"endTime":612.378,"body":"along the way."},{"startTime":612.378,"endTime":613.746,"body":"And all these quotes came along."},{"startTime":613.746,"endTime":616.749,"body":"And so they said, you ought to write"},{"startTime":613.746,"endTime":616.749,"body":"a book using all these quotes."},{"startTime":616.782,"endTime":620.72,"body":"And and I said, you know,"},{"startTime":616.782,"endTime":620.72,"body":"I barely got out of high school."},{"startTime":620.72,"endTime":623.322,"body":"My English teacher would never thought"},{"startTime":620.72,"endTime":623.322,"body":"my name would have been on a book"},{"startTime":623.322,"endTime":626.459,"body":"unless I'd written it there myself,"},{"startTime":623.322,"endTime":626.459,"body":"you know, and that's a cover."},{"startTime":626.659,"endTime":628.327,"body":"But they pestered me so much."},{"startTime":628.327,"endTime":631.33,"body":"I said, If you're so interested in a book,"},{"startTime":628.327,"endTime":631.33,"body":"why don't you write it yourself?"},{"startTime":631.764,"endTime":633.399,"body":"So they said, okay, we'll help you."},{"startTime":633.399,"endTime":636.102,"body":"And so we started on this journey"},{"startTime":633.399,"endTime":636.102,"body":"of writing a book,"},{"startTime":636.102,"endTime":639.238,"body":"and then one got pregnant"},{"startTime":636.102,"endTime":639.238,"body":"and couldn't take it on anymore,"},{"startTime":639.238,"endTime":642.241,"body":"and the other one had a big"},{"startTime":639.238,"endTime":642.241,"body":"consulting room and couldn't help it."},{"startTime":642.808,"endTime":646.846,"body":"But by that time I was kind of on site"},{"startTime":642.808,"endTime":646.846,"body":"and Hey, Howard, we are."},{"startTime":646.846,"endTime":648.481,"body":"But, you know, suddenly"},{"startTime":648.481,"endTime":652.618,"body":"my grandchildren knew that my mother would"},{"startTime":648.481,"endTime":652.618,"body":"be proud, you know, And I"},{"startTime":653.753,"endTime":656.522,"body":"so I found somebody to help me"},{"startTime":653.753,"endTime":656.522,"body":"write the book."},{"startTime":656.522,"endTime":661.627,"body":"And I kept this smile that I'd had"},{"startTime":656.522,"endTime":661.627,"body":"for like 30 years, then fire with fire."},{"startTime":661.627,"endTime":666.298,"body":"But I almost put that in there"},{"startTime":661.627,"endTime":666.298,"body":"that were just notes and bits of paper"},{"startTime":666.298,"endTime":670.202,"body":"and quotes and articles and all"},{"startTime":666.298,"endTime":670.202,"body":"sorts of things that interested me."},{"startTime":670.536,"endTime":673.439,"body":"And so we took that file"},{"startTime":670.536,"endTime":673.439,"body":"and we spread it out"},{"startTime":673.439,"endTime":676.909,"body":"a lot more by different subjects,"},{"startTime":673.439,"endTime":676.909,"body":"and those became our chapters."},{"startTime":677.543,"endTime":682.581,"body":"And so it was two other people that"},{"startTime":677.543,"endTime":682.581,"body":"encouraged me to do it and help me out."},{"startTime":682.581,"endTime":686.285,"body":"And then another person named"},{"startTime":682.581,"endTime":686.285,"body":"Janet Goldstein, who actually really"},{"startTime":686.552,"endTime":689.455,"body":"Drew, drove the book"},{"startTime":686.552,"endTime":689.455,"body":"and she became my agent."},{"startTime":689.455,"endTime":692.191,"body":"And it was one of those things"},{"startTime":689.455,"endTime":692.191,"body":"you never think you're going to do,"},{"startTime":692.191,"endTime":695.194,"body":"and you know, it's"},{"startTime":692.191,"endTime":695.194,"body":"basically my story and leadership."},{"startTime":695.194,"endTime":698.464,"body":"And the subtitle is,"},{"startTime":695.194,"endTime":698.464,"body":"you know, from a life that Starbucks,"},{"startTime":698.731,"endTime":702.234,"body":"say, from a job or career"},{"startTime":698.731,"endTime":702.234,"body":"or because it was a life"},{"startTime":703.269,"endTime":704.103,"body":"at Starbucks."},{"startTime":704.103,"endTime":706.706,"body":"And I still think of it that way."},{"startTime":706.706,"endTime":708.974,"body":"You know, I mentioned earlier,"},{"startTime":708.974,"endTime":712.645,"body":"you know, you're married to Lynn"},{"startTime":708.974,"endTime":712.645,"body":"and you traveled quite a bit."},{"startTime":712.978,"endTime":717.183,"body":"Must have been difficult on her at times,"},{"startTime":712.978,"endTime":717.183,"body":"given the travel that you did."},{"startTime":717.183,"endTime":719.819,"body":"And I know she supported you"},{"startTime":717.183,"endTime":719.819,"body":"along the way."},{"startTime":719.819,"endTime":722.822,"body":"And I'd love to hear"},{"startTime":719.819,"endTime":722.822,"body":"what that support meant to you."},{"startTime":723.122,"endTime":728.027,"body":"Well, we had you know, Lynn and I,"},{"startTime":723.122,"endTime":728.027,"body":"we lived a life of it with intention,"},{"startTime":729.061,"endTime":733.432,"body":"where used to once a year we get together"},{"startTime":729.061,"endTime":733.432,"body":"and we individually present"},{"startTime":733.432,"endTime":738.404,"body":"our own personal goals to each other,"},{"startTime":733.432,"endTime":738.404,"body":"and then you can ask clarifying questions."},{"startTime":738.404,"endTime":741.14,"body":"And so she knew where I wanted to go."},{"startTime":741.14,"endTime":743.109,"body":"And I knew where she wanted to go."},{"startTime":743.109,"endTime":745.711,"body":"Fortunately enough, after the time"},{"startTime":743.109,"endTime":745.711,"body":"I was really traveling, most,"},{"startTime":745.711,"endTime":747.713,"body":"she was getting her Ph.D."},{"startTime":747.713,"endTime":751.65,"body":"in social work at the University"},{"startTime":747.713,"endTime":751.65,"body":"of Washington, so she was kind of happy"},{"startTime":751.65,"endTime":756.088,"body":"that I was gone and my children were at"},{"startTime":751.65,"endTime":756.088,"body":"the time were both in it."},{"startTime":756.088,"endTime":757.757,"body":"One was in high"},{"startTime":756.088,"endTime":757.757,"body":"school, one was in college."},{"startTime":759.158,"endTime":761.694,"body":"And so, you know, it was easier for me."},{"startTime":761.694,"endTime":764.363,"body":"It's not easy for young families,"},{"startTime":761.694,"endTime":764.363,"body":"but it was easier for me."},{"startTime":764.363,"endTime":767.366,"body":"But when has always been supportive."},{"startTime":767.733,"endTime":770.803,"body":"But, you know,"},{"startTime":767.733,"endTime":770.803,"body":"I mean, she she you know, they were tight."},{"startTime":770.803,"endTime":772.772,"body":"I'd come home when I was exhausted."},{"startTime":772.772,"endTime":774.874,"body":"You know, the first thing I want to do"},{"startTime":772.772,"endTime":774.874,"body":"is a strange job."},{"startTime":774.874,"endTime":776.809,"body":"And I said, give me the mail."},{"startTime":776.809,"endTime":779.311,"body":"Honest to God, before"},{"startTime":776.809,"endTime":779.311,"body":"I want to even have a conversation."},{"startTime":779.311,"endTime":780.513,"body":"So give me the mail."},{"startTime":780.513,"endTime":784.116,"body":"I don't know what it was about opening"},{"startTime":780.513,"endTime":784.116,"body":"the mail that settled me down, but it did."},{"startTime":784.55,"endTime":787.553,"body":"It was great. It was crazy, you know? And"},{"startTime":787.653,"endTime":790.756,"body":"but anyway, she has been terrific"},{"startTime":787.653,"endTime":790.756,"body":"through the whole journey"},{"startTime":791.123,"endTime":794.193,"body":"and not only supportive"},{"startTime":791.123,"endTime":794.193,"body":"but involved, you know?"},{"startTime":794.193,"endTime":796.562,"body":"And it's one thing to be supportive."},{"startTime":796.562,"endTime":798.164,"body":"It's another thing to be involved."},{"startTime":798.164,"endTime":801.901,"body":"You mentioned she was studying,"},{"startTime":798.164,"endTime":801.901,"body":"you know, getting a dreary in social work."},{"startTime":801.901,"endTime":804.87,"body":"What did she ultimately do with that"},{"startTime":801.901,"endTime":804.87,"body":"degree?"},{"startTime":805.037,"endTime":809.308,"body":"Well, she was an oncology social worker,"},{"startTime":805.037,"endTime":809.308,"body":"so she worked with people that had cancer"},{"startTime":809.308,"endTime":813.312,"body":"in the families that were those people"},{"startTime":809.308,"endTime":813.312,"body":"and people of dying of cancer."},{"startTime":813.312,"endTime":817.216,"body":"And so she she was she got her pay,"},{"startTime":813.312,"endTime":817.216,"body":"she got her master's"},{"startTime":817.216,"endTime":818.35,"body":"and then got her Ph.D."},{"startTime":818.35,"endTime":821.72,"body":"and she wrote and with two other oncology"},{"startTime":818.35,"endTime":821.72,"body":"social workers,"},{"startTime":821.72,"endTime":824.89,"body":"the leading textbook"},{"startTime":821.72,"endTime":824.89,"body":"or handbook on oncology social work."},{"startTime":824.89,"endTime":827.493,"body":"And so she is"},{"startTime":824.89,"endTime":827.493,"body":"one of the tops in her field."},{"startTime":827.493,"endTime":830.763,"body":"And she you know,"},{"startTime":827.493,"endTime":830.763,"body":"she did a job that I could never do."},{"startTime":831.297,"endTime":833.566,"body":"She would come home at night"},{"startTime":831.297,"endTime":833.566,"body":"and tell me about her day."},{"startTime":833.566,"endTime":837.136,"body":"And, you know, usually is right before"},{"startTime":833.566,"endTime":837.136,"body":"we were going to sleep, you know,"},{"startTime":837.369,"endTime":839.071,"body":"I'd be wide awake as she was."},{"startTime":839.071,"endTime":842.641,"body":"She would tell me about her day"},{"startTime":839.071,"endTime":842.641,"body":"and all the people that were suffering"},{"startTime":842.842,"endTime":844.176,"body":"and she'd be sound asleep."},{"startTime":844.176,"endTime":849.215,"body":"You know, she could he had the ability"},{"startTime":844.176,"endTime":849.215,"body":"to deal with it, to be attached"},{"startTime":849.215,"endTime":853.285,"body":"but and involved,"},{"startTime":849.215,"endTime":853.285,"body":"but not to personalize it, so to speak."},{"startTime":853.285,"endTime":855.12,"body":"Once in a while"},{"startTime":853.285,"endTime":855.12,"body":"she would really personalize it."},{"startTime":855.12,"endTime":858.09,"body":"But, you know,"},{"startTime":855.12,"endTime":858.09,"body":"she was helping people that were dying."},{"startTime":858.123,"endTime":862.795,"body":"I have a lot of respect for anybody"},{"startTime":858.123,"endTime":862.795,"body":"that has done anything in the oncology"},{"startTime":862.795,"endTime":866.398,"body":"field, because I think I mentioned to our"},{"startTime":862.795,"endTime":866.398,"body":"I am on my own,"},{"startTime":866.866,"endTime":869.869,"body":"you know, cancer journey right now"},{"startTime":866.866,"endTime":869.869,"body":"and doing really well."},{"startTime":869.869,"endTime":871.57,"body":"We just came out of a"},{"startTime":871.57,"endTime":875.541,"body":"a week's worth of radiation this last week"},{"startTime":871.57,"endTime":875.541,"body":"and things went really well."},{"startTime":875.541,"endTime":878.544,"body":"And, you know, there's a lot of remarkable"},{"startTime":878.611,"endTime":881.58,"body":"people behind that,"},{"startTime":878.611,"endTime":881.58,"body":"sometimes behind the scenes, not the"},{"startTime":881.881,"endTime":887.119,"body":"the doctors themselves that are there"},{"startTime":881.881,"endTime":887.119,"body":"to support individuals like myself."},{"startTime":887.119,"endTime":888.42,"body":"So please let Len know."},{"startTime":888.42,"endTime":891.69,"body":"I really appreciate all of the work"},{"startTime":888.42,"endTime":891.69,"body":"that she's done in that field."},{"startTime":891.957,"endTime":893.792,"body":"Yeah, absolutely."},{"startTime":893.792,"endTime":895.861,"body":"So you know how hard I know."},{"startTime":895.861,"endTime":900.266,"body":"You know,"},{"startTime":895.861,"endTime":900.266,"body":"I saw recently a little video of you."},{"startTime":900.299,"endTime":903.769,"body":"You know, depression"},{"startTime":900.299,"endTime":903.769,"body":"is something that is real."},{"startTime":904.136,"endTime":906.972,"body":"It's affected so many."},{"startTime":906.972,"endTime":909.675,"body":"And I know it's impacted you."},{"startTime":909.675,"endTime":913.879,"body":"Could you just speak a little bit"},{"startTime":909.675,"endTime":913.879,"body":"about how you dealt with that"},{"startTime":913.879,"endTime":918.751,"body":"and you know how you deal with it"},{"startTime":913.879,"endTime":918.751,"body":"today, day in and day out."},{"startTime":919.218,"endTime":922.221,"body":"And I'd love to hear"},{"startTime":919.218,"endTime":922.221,"body":"your perspective on that."},{"startTime":922.254,"endTime":925.891,"body":"So I've kind of suffered from little bouts"},{"startTime":922.254,"endTime":925.891,"body":"of depression pretty much my whole life."},{"startTime":926.292,"endTime":931.263,"body":"Many times it was in a form of high level"},{"startTime":926.292,"endTime":931.263,"body":"anxiety, you know, And I, I"},{"startTime":931.297,"endTime":934.3,"body":"but when I retired from Starbucks,"},{"startTime":934.3,"endTime":937.303,"body":"you know, I, I kind of lost my soul."},{"startTime":937.636,"endTime":941.173,"body":"And yet I was a guy"},{"startTime":937.636,"endTime":941.173,"body":"that had all the tools at my disposal."},{"startTime":941.407,"endTime":944.41,"body":"I knew the things to do, but I forgot."},{"startTime":944.476,"endTime":947.379,"body":"And here I was living Starbucks"},{"startTime":947.379,"endTime":951.717,"body":"and my life had completely changed"},{"startTime":947.379,"endTime":951.717,"body":"and trying to figure out who I was."},{"startTime":951.717,"endTime":953.786,"body":"And I went in a serious depression."},{"startTime":953.786,"endTime":957.756,"body":"Over a period of about two years,"},{"startTime":953.786,"endTime":957.756,"body":"I was in pretty heavy counseling"},{"startTime":957.756,"endTime":961.727,"body":"over those two years and and also"},{"startTime":957.756,"endTime":961.727,"body":"some medication which I'm still on."},{"startTime":963.062,"endTime":965.297,"body":"And it stayed with"},{"startTime":965.297,"endTime":968.4,"body":"me to the point that I thought"},{"startTime":965.297,"endTime":968.4,"body":"my life wasn't worth living."},{"startTime":969.034,"endTime":971.437,"body":"I was laying one day just thinking"},{"startTime":971.437,"endTime":974.44,"body":"my life"},{"startTime":971.437,"endTime":974.44,"body":"and I just didn't know who I was anymore."},{"startTime":974.44,"endTime":976.842,"body":"I used to tell people"},{"startTime":974.44,"endTime":976.842,"body":"that you're not Starbucks"},{"startTime":976.842,"endTime":979.545,"body":"and Starbucks is not you,"},{"startTime":976.842,"endTime":979.545,"body":"but I fell into the trap"},{"startTime":979.545,"endTime":982.581,"body":"and that I was Starbucks"},{"startTime":979.545,"endTime":982.581,"body":"and my life was all about Starbucks."},{"startTime":982.581,"endTime":983.415,"body":"Well, it wasn't."},{"startTime":983.415,"endTime":984.383,"body":"It was important to me."},{"startTime":984.383,"endTime":987.453,"body":"But I wasn't Starbucks and Starbucks"},{"startTime":984.383,"endTime":987.453,"body":"wasn't me."},{"startTime":988.02,"endTime":990.489,"body":"So I was laying on a sofa one day and"},{"startTime":990.489,"endTime":993.492,"body":"all of a sudden"},{"startTime":990.489,"endTime":993.492,"body":"those words came out of my head."},{"startTime":993.625,"endTime":996.628,"body":"Howard, your life's work"},{"startTime":993.625,"endTime":996.628,"body":"is still your life's work."},{"startTime":996.829,"endTime":999.932,"body":"And I repeated,"},{"startTime":996.829,"endTime":999.932,"body":"The word work is still your life's work."},{"startTime":1000.733,"endTime":1003.836,"body":"And amazingly enough,"},{"startTime":1000.733,"endTime":1003.836,"body":"I kept repeating that myself."},{"startTime":1003.836,"endTime":1005.804,"body":"I was a believer in affirmations."},{"startTime":1005.804,"endTime":1008.44,"body":"And I said, Yeah, that's true. Yeah."},{"startTime":1008.44,"endTime":1013.579,"body":"And I just had to start figuring out"},{"startTime":1008.44,"endTime":1013.579,"body":"how I was going to make my life fit"},{"startTime":1013.612,"endTime":1017.683,"body":"and the things that matter to me"},{"startTime":1013.612,"endTime":1017.683,"body":"that were going to be at Starbucks."},{"startTime":1017.683,"endTime":1020.085,"body":"And I probably wasn't"},{"startTime":1017.683,"endTime":1020.085,"body":"going to be in a job anymore,"},{"startTime":1021.22,"endTime":1023.088,"body":"so how was I going to live my life?"},{"startTime":1023.088,"endTime":1027.026,"body":"And so I began to work on that"},{"startTime":1023.088,"endTime":1027.026,"body":"and figuring out how I was going to do it"},{"startTime":1027.026,"endTime":1030.796,"body":"and how I and I realized"},{"startTime":1027.026,"endTime":1030.796,"body":"what I really loved about life was serving"},{"startTime":1030.796,"endTime":1032.097,"body":"others."},{"startTime":1032.097,"endTime":1034.967,"body":"That was and that's what I'd been kind"},{"startTime":1032.097,"endTime":1034.967,"body":"of all throughout my life."},{"startTime":1034.967,"endTime":1038.437,"body":"And so I just began"},{"startTime":1034.967,"endTime":1038.437,"body":"focusing on that outside of the job."},{"startTime":1038.871,"endTime":1041.974,"body":"And lo and behold,"},{"startTime":1038.871,"endTime":1041.974,"body":"I kind of found my life back again."},{"startTime":1041.974,"endTime":1045.744,"body":"The Depression didn't just all of a sudden"},{"startTime":1041.974,"endTime":1045.744,"body":"just magically disappear."},{"startTime":1045.978,"endTime":1049.548,"body":"It did. It kind of that and ups and downs."},{"startTime":1049.548,"endTime":1053.085,"body":"You know, I'm always amazed that"},{"startTime":1049.548,"endTime":1053.085,"body":"I have no need to basically"},{"startTime":1053.419,"endTime":1057.489,"body":"outside of spiritual emotionally,"},{"startTime":1053.419,"endTime":1057.489,"body":"that I need those things I don't have."},{"startTime":1057.489,"endTime":1060.492,"body":"I put on a table and wrap over my head,"},{"startTime":1057.489,"endTime":1060.492,"body":"clothes on my back,"},{"startTime":1060.659,"endTime":1063.495,"body":"wonderful family, great friends."},{"startTime":1063.495,"endTime":1065.831,"body":"But I still get a gray day."},{"startTime":1065.831,"endTime":1068.467,"body":"I could wake up,"},{"startTime":1065.831,"endTime":1068.467,"body":"it could be bright sun outside"},{"startTime":1068.467,"endTime":1072.438,"body":"and I wake up in a damp"},{"startTime":1068.467,"endTime":1072.438,"body":"day is gray and I don't know why."},{"startTime":1074.039,"endTime":1076.175,"body":"And I and I have to work through it now."},{"startTime":1076.175,"endTime":1079.912,"body":"Over time, I've learned to work through it"},{"startTime":1076.175,"endTime":1079.912,"body":"better and faster."},{"startTime":1080.212,"endTime":1083.348,"body":"And I've just been I kind of"},{"startTime":1083.348,"endTime":1086.552,"body":"had a down there a couple about a year"},{"startTime":1083.348,"endTime":1086.552,"body":"and a half, two years ago."},{"startTime":1086.552,"endTime":1090.489,"body":"And I you know, I have a counselor"},{"startTime":1086.552,"endTime":1090.489,"body":"that I work with for a long time, and"},{"startTime":1090.823,"endTime":1094.726,"body":"I always go back to her when I need it,"},{"startTime":1090.823,"endTime":1094.726,"body":"you know, And so I went back to her"},{"startTime":1094.726,"endTime":1097.996,"body":"and I work through it,"},{"startTime":1094.726,"endTime":1097.996,"body":"and I've had a real long string of"},{"startTime":1099.364,"endTime":1101.3,"body":"really feeling good about myself."},{"startTime":1101.3,"endTime":1105.704,"body":"Were the were that that demon doesn't"},{"startTime":1101.3,"endTime":1105.704,"body":"come into my head anymore."},{"startTime":1107.072,"endTime":1110.843,"body":"I love the affirmation"},{"startTime":1107.072,"endTime":1110.843,"body":"component of what you said."},{"startTime":1110.843,"endTime":1112.177,"body":"It is beautiful."},{"startTime":1112.177,"endTime":1114.346,"body":"Your life's work is still your life's"},{"startTime":1112.177,"endTime":1114.346,"body":"work."},{"startTime":1114.346,"endTime":1119.485,"body":"And it's remarkable"},{"startTime":1114.346,"endTime":1119.485,"body":"that you've been so open"},{"startTime":1119.485,"endTime":1122.955,"body":"in public"},{"startTime":1119.485,"endTime":1122.955,"body":"about a topic that so many deal with."},{"startTime":1122.955,"endTime":1125.457,"body":"I have a friend of mine right now that,"},{"startTime":1126.925,"endTime":1129.962,"body":"well, he just let's just say that"},{"startTime":1126.925,"endTime":1129.962,"body":"he recently shared"},{"startTime":1129.962,"endTime":1132.965,"body":"with me that he's been dealing with it"},{"startTime":1129.962,"endTime":1132.965,"body":"since high school."},{"startTime":1133.132,"endTime":1135.801,"body":"And I know this individual."},{"startTime":1135.801,"endTime":1139.671,"body":"I thought I knew him pretty well,"},{"startTime":1135.801,"endTime":1139.671,"body":"but clearly I didn't, because"},{"startTime":1140.806,"endTime":1143.609,"body":"this is a new this is new to not only him."},{"startTime":1143.609,"endTime":1146.578,"body":"Well, it's not new to him because I think"},{"startTime":1143.609,"endTime":1146.578,"body":"he's nobody's dealt with it."},{"startTime":1146.578,"endTime":1149.581,"body":"It's new to me"},{"startTime":1146.578,"endTime":1149.581,"body":"because he's come public with it."},{"startTime":1149.982,"endTime":1154.987,"body":"You know, I'm now I've made a commitment"},{"startTime":1149.982,"endTime":1154.987,"body":"now to talk to him on a weekly basis."},{"startTime":1155.587,"endTime":1158.423,"body":"Prior to this, we would talk"},{"startTime":1158.423,"endTime":1162.895,"body":"maybe once every six months or so, maybe."},{"startTime":1163.395,"endTime":1166.565,"body":"But I've made a commitment"},{"startTime":1163.395,"endTime":1166.565,"body":"to start talking to him every week."},{"startTime":1166.565,"endTime":1167.499,"body":"And I don't"},{"startTime":1167.499,"endTime":1169.168,"body":"I don't know from your perspective"},{"startTime":1169.168,"endTime":1172.171,"body":"if that's something that's helpful"},{"startTime":1169.168,"endTime":1172.171,"body":"or absolutely."},{"startTime":1172.171,"endTime":1175.841,"body":"And unfortunately, I had"},{"startTime":1172.171,"endTime":1175.841,"body":"I had a counselor right in my own home."},{"startTime":1176.308,"endTime":1178.744,"body":"And also I share everything with Lynn."},{"startTime":1178.744,"endTime":1181.413,"body":"And, you know, she gives me encouragement"},{"startTime":1181.413,"endTime":1184.416,"body":"and listens mostly, you know, and"},{"startTime":1185.05,"endTime":1187.986,"body":"and but yeah, friends"},{"startTime":1185.05,"endTime":1187.986,"body":"make a huge difference."},{"startTime":1187.986,"endTime":1189.221,"body":"Absolutely."},{"startTime":1189.221,"endTime":1191.723,"body":"Just to know that your love"},{"startTime":1189.221,"endTime":1191.723,"body":"when your friends"},{"startTime":1191.723,"endTime":1196.795,"body":"can't fix you depression, you know that"},{"startTime":1191.723,"endTime":1196.795,"body":"they can't but they can love you and"},{"startTime":1197.029,"endTime":1201.8,"body":"and put their arms around you and hug you"},{"startTime":1197.029,"endTime":1201.8,"body":"Yeah absolutely absolutely."},{"startTime":1202.167,"endTime":1206.805,"body":"You know, one thing"},{"startTime":1202.167,"endTime":1206.805,"body":"I did not realize when I was just doing"},{"startTime":1206.805,"endTime":1210.409,"body":"a little bit of preparation"},{"startTime":1206.805,"endTime":1210.409,"body":"for the show today, Howard, is"},{"startTime":1210.876,"endTime":1215.347,"body":"you ultimately retired"},{"startTime":1210.876,"endTime":1215.347,"body":"from Starbucks in 1999."},{"startTime":1215.847,"endTime":1218.283,"body":"But yeah, two years later you came back"},{"startTime":1218.283,"endTime":1221.32,"body":"and I'd love to hear a little bit"},{"startTime":1218.283,"endTime":1221.32,"body":"about one."},{"startTime":1222.254,"endTime":1224.389,"body":"What motivated you or what inspired you"},{"startTime":1224.389,"endTime":1229.861,"body":"to retire in 99, but more importantly,"},{"startTime":1224.389,"endTime":1229.861,"body":"what caused you to come back in year"},{"startTime":1229.895,"endTime":1233.031,"body":"2001, just two short years later?"},{"startTime":1233.699,"endTime":1236.201,"body":"Well,"},{"startTime":1233.699,"endTime":1236.201,"body":"when I was at home having a cup of coffee"},{"startTime":1236.201,"endTime":1240.205,"body":"with Lynn in the kitchen"},{"startTime":1236.201,"endTime":1240.205,"body":"and I got a call from Warren Smith,"},{"startTime":1240.205,"endTime":1244.81,"body":"who was the CEO at the time, and he said,"},{"startTime":1240.205,"endTime":1244.81,"body":"Howard, can you come back and help?"},{"startTime":1244.81,"endTime":1247.813,"body":"For a few months they had lost their"},{"startTime":1244.81,"endTime":1247.813,"body":"president of North America."},{"startTime":1248.347,"endTime":1251.817,"body":"He had resigned abruptly and I just"},{"startTime":1251.817,"endTime":1255.02,"body":"said, sure, you know,"},{"startTime":1251.817,"endTime":1255.02,"body":"I still know somewhat."},{"startTime":1255.053,"endTime":1255.854,"body":"I was on the board."},{"startTime":1255.854,"endTime":1259.224,"body":"So I knew quite a bit about Starbucks,"},{"startTime":1255.854,"endTime":1259.224,"body":"Don, still still involved"},{"startTime":1259.691,"endTime":1261.893,"body":"around the periphery. But I said, sure."},{"startTime":1261.893,"endTime":1265.264,"body":"And my wife, when I hung out with him,"},{"startTime":1261.893,"endTime":1265.264,"body":"I said, what did you used to agree to?"},{"startTime":1265.831,"endTime":1268.634,"body":"And I said, Well,"},{"startTime":1265.831,"endTime":1268.634,"body":"I've just gone back for a couple months."},{"startTime":1268.634,"endTime":1269.101,"body":"Yeah."},{"startTime":1269.101,"endTime":1272.037,"body":"She said, Sure,"},{"startTime":1269.101,"endTime":1272.037,"body":"yeah, it'll be a couple months."},{"startTime":1272.037,"endTime":1276.275,"body":"But so then"},{"startTime":1272.037,"endTime":1276.275,"body":"and I've been about over over two years."},{"startTime":1276.642,"endTime":1280.579,"body":"And I went back and then I retired again,"},{"startTime":1276.642,"endTime":1280.579,"body":"but I just came back to help out"},{"startTime":1280.579,"endTime":1282.18,"body":"and it was, it was a journey."},{"startTime":1282.18,"endTime":1286.685,"body":"I, I got back in there and I realized"},{"startTime":1282.18,"endTime":1286.685,"body":"how fast the business had grown past me."},{"startTime":1287.152,"endTime":1290.689,"body":"And and the company was struggling"},{"startTime":1287.152,"endTime":1290.689,"body":"a little bit with some things,"},{"startTime":1290.689,"endTime":1292.457,"body":"and I had to figure out what to do."},{"startTime":1292.457,"endTime":1296.261,"body":"And I got frustrated because I, I thought"},{"startTime":1292.457,"endTime":1296.261,"body":"that I just didn't have the skills."},{"startTime":1296.662,"endTime":1298.83,"body":"And I remember"},{"startTime":1296.662,"endTime":1298.83,"body":"Howard Schultz came in my office"},{"startTime":1298.83,"endTime":1302.467,"body":"and I was kind of in tears"},{"startTime":1298.83,"endTime":1302.467,"body":"and I threw my glasses across the room."},{"startTime":1302.501,"endTime":1304.903,"body":"I said, you know,"},{"startTime":1302.501,"endTime":1304.903,"body":"I don't know if I can do this."},{"startTime":1306.705,"endTime":1308.54,"body":"And he just listened to me."},{"startTime":1308.54,"endTime":1313.412,"body":"And then I went home that night"},{"startTime":1308.54,"endTime":1313.412,"body":"and I was telling my date to Lana"},{"startTime":1313.679,"endTime":1316.682,"body":"and she said, Howard,"},{"startTime":1313.679,"endTime":1316.682,"body":"just do what you know how to do."},{"startTime":1316.848,"endTime":1318.517,"body":"Stop worrying about it and just do it."},{"startTime":1318.517,"endTime":1319.551,"body":"You know how to do."},{"startTime":1319.551,"endTime":1322.688,"body":"So. The next day I went to the office"},{"startTime":1319.551,"endTime":1322.688,"body":"and I got my team together and I said,"},{"startTime":1323.555,"endTime":1324.056,"body":"I'm not."},{"startTime":1324.056,"endTime":1327.626,"body":"I feel like something's wrong here"},{"startTime":1324.056,"endTime":1327.626,"body":"and I don't know what to do to fix it."},{"startTime":1328.427,"endTime":1330.696,"body":"And so I started"},{"startTime":1328.427,"endTime":1330.696,"body":"having more conversations."},{"startTime":1330.696,"endTime":1334.366,"body":"And what I finally came to the conclusion"},{"startTime":1330.696,"endTime":1334.366,"body":"is, is that the organization"},{"startTime":1334.7,"endTime":1337.602,"body":"had turned from a reorganization into a me"},{"startTime":1337.602,"endTime":1340.605,"body":"organization under the prior leader."},{"startTime":1340.806,"endTime":1343.909,"body":"And and I had to figure out how to turn it"},{"startTime":1343.909,"endTime":1348.046,"body":"back to a reorganization, because that's"},{"startTime":1343.909,"endTime":1348.046,"body":"what makes organizations work."},{"startTime":1348.513,"endTime":1352.617,"body":"If it's always about the individual,"},{"startTime":1348.513,"endTime":1352.617,"body":"then not It's never about the team."},{"startTime":1352.984,"endTime":1356.488,"body":"And I figured out that the team"},{"startTime":1352.984,"endTime":1356.488,"body":"had to come together and work together."},{"startTime":1356.488,"endTime":1360.792,"body":"So I set some goals I just threw out"},{"startTime":1356.488,"endTime":1360.792,"body":"and drew out of thin air a big goal."},{"startTime":1360.792,"endTime":1363.929,"body":"But what Jim Collins calls a big, hairy,"},{"startTime":1360.792,"endTime":1363.929,"body":"audacious goal,"},{"startTime":1364.329,"endTime":1365.797,"body":"and I pull it out of thin air."},{"startTime":1365.797,"endTime":1367.733,"body":"And people were mad at me"},{"startTime":1365.797,"endTime":1367.733,"body":"because I thought"},{"startTime":1367.733,"endTime":1369.434,"body":"that I was pitting up against each other."},{"startTime":1369.434,"endTime":1371.269,"body":"Bronson was working in the company"},{"startTime":1371.269,"endTime":1373.205,"body":"and he said,"},{"startTime":1371.269,"endTime":1373.205,"body":"You're pitting us against each other."},{"startTime":1373.205,"endTime":1374.906,"body":"I said, No, I'm not."},{"startTime":1374.906,"endTime":1377.242,"body":"I'm just trying to get you to act"},{"startTime":1374.906,"endTime":1377.242,"body":"as a team"},{"startTime":1377.242,"endTime":1380.245,"body":"in each of you as to contribute"},{"startTime":1377.242,"endTime":1380.245,"body":"something to that team effort."},{"startTime":1380.512,"endTime":1384.85,"body":"And so I asked everybody to come back"},{"startTime":1380.512,"endTime":1384.85,"body":"at for a meeting about three weeks later"},{"startTime":1385.016,"endTime":1388.019,"body":"to tell me what portion of this goal"},{"startTime":1385.016,"endTime":1388.019,"body":"you're going to contribute"},{"startTime":1388.587,"endTime":1390.922,"body":"and that certain groups"},{"startTime":1388.587,"endTime":1390.922,"body":"were obviously going"},{"startTime":1390.922,"endTime":1394.059,"body":"to contribute more like the operations,"},{"startTime":1390.922,"endTime":1394.059,"body":"the merchandizing group."},{"startTime":1394.426,"endTime":1395.06,"body":"But H.R."},{"startTime":1395.06,"endTime":1397.429,"body":"had to contribute legal and supply chain."},{"startTime":1397.429,"endTime":1398.697,"body":"It had to contribute something."},{"startTime":1398.697,"endTime":1400.866,"body":"And they all figured it, figured it out."},{"startTime":1400.866,"endTime":1405.537,"body":"And yeah, and believe it or not, the"},{"startTime":1400.866,"endTime":1405.537,"body":"I retired again by the time they went."},{"startTime":1405.57,"endTime":1408.173,"body":"Raymond passed that goal. Yeah."},{"startTime":1408.173,"endTime":1411.743,"body":"You know, it was amazing to watch"},{"startTime":1408.173,"endTime":1411.743,"body":"what people can accomplish"},{"startTime":1411.943,"endTime":1413.078,"body":"when they do it together."},{"startTime":1414.346,"endTime":1415.981,"body":"You know, as a leader,"},{"startTime":1415.981,"endTime":1418.984,"body":"oftentimes"},{"startTime":1415.981,"endTime":1418.984,"body":"you have to make difficult decisions"},{"startTime":1419.584,"endTime":1422.587,"body":"and deal with difficult situations."},{"startTime":1423.321,"endTime":1426.725,"body":"What was the most difficult situation"},{"startTime":1423.321,"endTime":1426.725,"body":"that you had to deal with at Starbucks?"},{"startTime":1427.826,"endTime":1429.861,"body":"It was always about people."},{"startTime":1429.861,"endTime":1433.532,"body":"It was always want"},{"startTime":1429.861,"endTime":1433.532,"body":"somebody wasn't getting the job done."},{"startTime":1433.532,"endTime":1435.6,"body":"And no matter how much we worked"},{"startTime":1433.532,"endTime":1435.6,"body":"with them,"},{"startTime":1435.6,"endTime":1438.47,"body":"they just couldn't"},{"startTime":1435.6,"endTime":1438.47,"body":"get there and having to let somebody go."},{"startTime":1438.47,"endTime":1440.939,"body":"It was always"},{"startTime":1438.47,"endTime":1440.939,"body":"I mean, I didn't sleep the night before."},{"startTime":1440.939,"endTime":1443.942,"body":"I don't care who it was, you know, it"},{"startTime":1444.142,"endTime":1447.112,"body":"it it just was always troublesome for me."},{"startTime":1447.412,"endTime":1449.181,"body":"Yeah, I always believe it."},{"startTime":1449.181,"endTime":1450.816,"body":"You got to love the people"},{"startTime":1449.181,"endTime":1450.816,"body":"going out the door"},{"startTime":1450.816,"endTime":1453.118,"body":"as much as you loved them"},{"startTime":1450.816,"endTime":1453.118,"body":"coming in the door."},{"startTime":1453.118,"endTime":1456.121,"body":"So nobody was ever surprised when,"},{"startTime":1456.321,"endTime":1459.458,"body":"you know, when I came to him and said,"},{"startTime":1456.321,"endTime":1459.458,"body":"This isn't working out because we"},{"startTime":1459.458,"endTime":1463.829,"body":"always had many conversations beforehand"},{"startTime":1459.458,"endTime":1463.829,"body":"and I always put out my hand to help."},{"startTime":1463.829,"endTime":1466.832,"body":"I said,"},{"startTime":1463.829,"endTime":1466.832,"body":"How can I help you get get the job done?"},{"startTime":1466.832,"endTime":1467.933,"body":"Some people just couldn't."},{"startTime":1467.933,"endTime":1470.368,"body":"And you had to make those decisions"},{"startTime":1467.933,"endTime":1470.368,"body":"because if you did,"},{"startTime":1470.368,"endTime":1472.938,"body":"it hurt the rest of the team."},{"startTime":1472.938,"endTime":1477.375,"body":"And so you knew Oswald most like Barr"},{"startTime":1478.543,"endTime":1481.847,"body":"Yeah, I work in the financial services"},{"startTime":1478.543,"endTime":1481.847,"body":"industry today and I've worked"},{"startTime":1481.847,"endTime":1485.984,"body":"for some companies that I feel like have,"},{"startTime":1481.847,"endTime":1485.984,"body":"you know, longer leashes than others."},{"startTime":1485.984,"endTime":1490.388,"body":"What would you say Starbucks methodology"},{"startTime":1490.388,"endTime":1494.593,"body":"was in terms of tolerating"},{"startTime":1490.388,"endTime":1494.593,"body":"underperformance?"},{"startTime":1494.626,"endTime":1498.463,"body":"Do they have long leash"},{"startTime":1494.626,"endTime":1498.463,"body":"or is it a shorter leash now?"},{"startTime":1498.463,"endTime":1502.367,"body":"A long leash law, very long wish"},{"startTime":1498.463,"endTime":1502.367,"body":"it was difficult to get fired over."},{"startTime":1502.367,"endTime":1506.271,"body":"Missing your numbers, easy to get fired"},{"startTime":1502.367,"endTime":1506.271,"body":"if you mess with the people."},{"startTime":1507.506,"endTime":1510.008,"body":"Yeah,"},{"startTime":1507.506,"endTime":1510.008,"body":"because that's what drove that sense. So."},{"startTime":1510.008,"endTime":1510.976,"body":"Yeah. Yeah."},{"startTime":1510.976,"endTime":1513.979,"body":"No, a very long way in"},{"startTime":1514.145,"endTime":1517.148,"body":"would when you say the people we deal"},{"startTime":1514.145,"endTime":1517.148,"body":"with, the people you're"},{"startTime":1517.482,"endTime":1521.887,"body":"you're not only talking internally"},{"startTime":1517.482,"endTime":1521.887,"body":"you're also talking to clients as well."},{"startTime":1521.887,"endTime":1524.523,"body":"Yeah. Yeah, yeah. The customer. Yeah."},{"startTime":1524.523,"endTime":1525.357,"body":"I mean first"},{"startTime":1525.357,"endTime":1529.261,"body":"you focus on your own people first and"},{"startTime":1525.357,"endTime":1529.261,"body":"those people focus on those human beings."},{"startTime":1529.261,"endTime":1533.298,"body":"We call customers, but you can't say,"},{"startTime":1529.261,"endTime":1533.298,"body":"Hey, take care of the customer"},{"startTime":1535.0,"endTime":1537.202,"body":"if you're not taking care of your people."},{"startTime":1537.202,"endTime":1538.67,"body":"That's exactly right. Doesn't work."},{"startTime":1538.67,"endTime":1540.038,"body":"It doesn't work like that."},{"startTime":1540.038,"endTime":1541.873,"body":"It's. It's you take care of people."},{"startTime":1541.873,"endTime":1544.409,"body":"They then they"},{"startTime":1541.873,"endTime":1544.409,"body":"they take care of your customers."},{"startTime":1544.409,"endTime":1547.879,"body":"They want that because they feel like"},{"startTime":1544.409,"endTime":1547.879,"body":"they count and their operation"},{"startTime":1548.146,"endTime":1551.149,"body":"and that they're treated"},{"startTime":1548.146,"endTime":1551.149,"body":"with respect and dignity."},{"startTime":1551.449,"endTime":1554.319,"body":"I have to share just one little."},{"startTime":1554.319,"endTime":1557.722,"body":"So I think I mentioned"},{"startTime":1554.319,"endTime":1557.722,"body":"I live in Buffalo, New York, and"},{"startTime":1558.924,"endTime":1562.26,"body":"I'm a long time Starbucks advocate."},{"startTime":1562.494,"endTime":1565.797,"body":"However, in Buffalo,"},{"startTime":1562.494,"endTime":1565.797,"body":"you may or may not know this"},{"startTime":1566.798,"endTime":1568.833,"body":"for whatever reason, Starbucks,"},{"startTime":1568.833,"endTime":1572.003,"body":"the per capita number stores here"},{"startTime":1572.003,"endTime":1576.074,"body":"locally is really low relative"},{"startTime":1572.003,"endTime":1576.074,"body":"to other places."},{"startTime":1576.074,"endTime":1579.511,"body":"In part, I think it's"},{"startTime":1576.074,"endTime":1579.511,"body":"just because you've got Tim Hortons"},{"startTime":1579.511,"endTime":1581.88,"body":"and you've got another one"},{"startTime":1579.511,"endTime":1581.88,"body":"called Spot Coffee."},{"startTime":1581.88,"endTime":1582.814,"body":"Local companies."},{"startTime":1583.949,"endTime":1584.583,"body":"So I'm not"},{"startTime":1584.583,"endTime":1588.587,"body":"able to enjoy my Starbucks"},{"startTime":1584.583,"endTime":1588.587,"body":"as much as I did"},{"startTime":1588.587,"endTime":1592.624,"body":"when I was say, in Chicago or,"},{"startTime":1588.587,"endTime":1592.624,"body":"you know, Cincinnati and other places."},{"startTime":1592.624,"endTime":1597.128,"body":"So just sharing with you"},{"startTime":1592.624,"endTime":1597.128,"body":"just a little personal pet peeve of mine"},{"startTime":1597.562,"endTime":1600.565,"body":"that, well,"},{"startTime":1597.562,"endTime":1600.565,"body":"I get help and I get more stores."},{"startTime":1600.932,"endTime":1602.4,"body":"Yeah, absolutely."},{"startTime":1602.4,"endTime":1605.503,"body":"As we wrap things up, Howard,"},{"startTime":1602.4,"endTime":1605.503,"body":"I ask all of my guest"},{"startTime":1606.137,"endTime":1609.107,"body":"a very similar question, and"},{"startTime":1606.137,"endTime":1609.107,"body":"I'm going to ask you the same question."},{"startTime":1609.107,"endTime":1612.11,"body":"It's, you know, everybody's"},{"startTime":1612.143,"endTime":1616.615,"body":"been dealt with certain adversity in life"},{"startTime":1612.143,"endTime":1616.615,"body":"and you touched on"},{"startTime":1616.615,"endTime":1619.851,"body":"just one of yours"},{"startTime":1616.615,"endTime":1619.851,"body":"and that's just dealing with depression."},{"startTime":1619.851,"endTime":1624.556,"body":"But is there some situation"},{"startTime":1619.851,"endTime":1624.556,"body":"that took place in your life,"},{"startTime":1624.923,"endTime":1630.261,"body":"hurdle, obstacle, struggle,"},{"startTime":1624.923,"endTime":1630.261,"body":"whatever you might think of?"},{"startTime":1630.662,"endTime":1634.566,"body":"But as you look back on that particular"},{"startTime":1630.662,"endTime":1634.566,"body":"situation,"},{"startTime":1635.033,"endTime":1638.003,"body":"can you look back on that situation"},{"startTime":1635.033,"endTime":1638.003,"body":"and say, wow,"},{"startTime":1638.637,"endTime":1643.241,"body":"look at how much I grew"},{"startTime":1638.637,"endTime":1643.241,"body":"as it relates to that particular hurdle?"},{"startTime":1643.241,"endTime":1647.245,"body":"And today almost look at that"},{"startTime":1643.241,"endTime":1647.245,"body":"hurdle and say, Wow,"},{"startTime":1647.479,"endTime":1651.383,"body":"I am so grateful that I had"},{"startTime":1647.479,"endTime":1651.383,"body":"the opportunity to go through that."},{"startTime":1651.65,"endTime":1655.453,"body":"And if something comes to mind that fits"},{"startTime":1651.65,"endTime":1655.453,"body":"that mold, I'd love to hear more about it."},{"startTime":1656.021,"endTime":1659.658,"body":"Yeah, When I was about 27 years old,"},{"startTime":1656.021,"endTime":1659.658,"body":"I was working for a company"},{"startTime":1659.658,"endTime":1665.13,"body":"called Grand Tree Furniture Rental,"},{"startTime":1659.658,"endTime":1665.13,"body":"and I was like"},{"startTime":1665.296,"endTime":1668.733,"body":"mid-level manager"},{"startTime":1665.296,"endTime":1668.733,"body":"and I got promoted to vice president."},{"startTime":1669.3,"endTime":1672.671,"body":"I never thought in my wildest dreams"},{"startTime":1669.3,"endTime":1672.671,"body":"that a guy without a college degree"},{"startTime":1672.671,"endTime":1676.074,"body":"would ever become vice president"},{"startTime":1672.671,"endTime":1676.074,"body":"of a public company, which we were."},{"startTime":1676.608,"endTime":1679.611,"body":"And so one day I'm"},{"startTime":1676.608,"endTime":1679.611,"body":"standing by the elevator"},{"startTime":1679.878,"endTime":1683.381,"body":"and the chairman of the board"},{"startTime":1679.878,"endTime":1683.381,"body":"again, and Walker Trace comes up to me,"},{"startTime":1683.381,"endTime":1686.818,"body":"puts out a song and says, Our"},{"startTime":1683.381,"endTime":1686.818,"body":"I know I'm not the first congratulate you,"},{"startTime":1686.818,"endTime":1689.821,"body":"but I just want to congratulate you"},{"startTime":1686.818,"endTime":1689.821,"body":"on your promotion"},{"startTime":1690.055,"endTime":1693.792,"body":"and they said that very little word,"},{"startTime":1690.055,"endTime":1693.792,"body":"but there's something I'd like to talk."},{"startTime":1695.16,"endTime":1697.462,"body":"And they said and I said, Yes."},{"startTime":1697.462,"endTime":1699.164,"body":"Walker, what is it now?"},{"startTime":1699.164,"endTime":1701.833,"body":"Says, you know, it was like"},{"startTime":1699.164,"endTime":1701.833,"body":"God was talking to,"},{"startTime":1701.833,"endTime":1705.103,"body":"you know, in the seventies,"},{"startTime":1701.833,"endTime":1705.103,"body":"you know, if your CEO challenge came up"},{"startTime":1705.603,"endTime":1706.237,"body":"and he said, well,"},{"startTime":1706.237,"endTime":1708.039,"body":"one of the things I've noticed about you,"},{"startTime":1706.237,"endTime":1708.039,"body":"Howard,"},{"startTime":1708.039,"endTime":1711.042,"body":"is that you always wear"},{"startTime":1708.039,"endTime":1711.042,"body":"your heart on your sleep."},{"startTime":1711.109,"endTime":1714.112,"body":"And if you want to be a great executive,"},{"startTime":1711.109,"endTime":1714.112,"body":"you're going to have to learn to hold"},{"startTime":1714.412,"endTime":1717.382,"body":"your emotions"},{"startTime":1714.412,"endTime":1717.382,"body":"and stuff a little closer to your best"},{"startTime":1717.382,"endTime":1719.851,"body":"so people"},{"startTime":1717.382,"endTime":1719.851,"body":"don't always know what you're feeling."},{"startTime":1719.851,"endTime":1721.853,"body":"So the other thing I noticed about you"},{"startTime":1719.851,"endTime":1721.853,"body":"is that you're"},{"startTime":1721.853,"endTime":1724.089,"body":"always willing to express your opinion."},{"startTime":1724.089,"endTime":1728.159,"body":"You know that, you know, sometimes"},{"startTime":1724.089,"endTime":1728.159,"body":"it's better for a great executive"},{"startTime":1728.159,"endTime":1730.962,"body":"just to say something like, Well,"},{"startTime":1728.159,"endTime":1730.962,"body":"let me think about it for a couple of days"},{"startTime":1730.962,"endTime":1733.698,"body":"and I'll get back there"},{"startTime":1730.962,"endTime":1733.698,"body":"and they see us talking."},{"startTime":1733.698,"endTime":1736.401,"body":"I'm thinking to myself,"},{"startTime":1733.698,"endTime":1736.401,"body":"Why did they promote me?"},{"startTime":1736.401,"endTime":1738.036,"body":"They knew who I was."},{"startTime":1738.036,"endTime":1740.405,"body":"They knew I was."},{"startTime":1738.036,"endTime":1740.405,"body":"And I'm kind of an out there person."},{"startTime":1740.405,"endTime":1743.441,"body":"I'm still that way"},{"startTime":1740.405,"endTime":1743.441,"body":"and it still gets me in trouble sometimes."},{"startTime":1743.441,"endTime":1747.412,"body":"But but and so I went home that night"},{"startTime":1743.441,"endTime":1747.412,"body":"and I said, I'm with my wife."},{"startTime":1747.412,"endTime":1748.88,"body":"I said, Honey, what am I going to do?"},{"startTime":1750.081,"endTime":1753.718,"body":"And then,"},{"startTime":1750.081,"endTime":1753.718,"body":"you know, I don't know what to do."},{"startTime":1753.718,"endTime":1756.688,"body":"And I'd remembered something"},{"startTime":1753.718,"endTime":1756.688,"body":"my mother had said."},{"startTime":1756.688,"endTime":1760.291,"body":"How hard before you go to say anything"},{"startTime":1756.688,"endTime":1760.291,"body":"or do anything, sit on your hands,"},{"startTime":1760.291,"endTime":1763.962,"body":"you know, In other words, she knew I was"},{"startTime":1760.291,"endTime":1763.962,"body":"I was emotional kid, you know?"},{"startTime":1764.496,"endTime":1766.464,"body":"So sit on your hands"},{"startTime":1764.496,"endTime":1766.464,"body":"and think about what you're doing."},{"startTime":1766.464,"endTime":1770.502,"body":"And so I started going to meetings"},{"startTime":1766.464,"endTime":1770.502,"body":"and I'd put my hands underneath my butt"},{"startTime":1770.802,"endTime":1773.605,"body":"so that I would be involved"},{"startTime":1770.802,"endTime":1773.605,"body":"in the meeting, not involved."},{"startTime":1773.605,"endTime":1777.742,"body":"Remember to not be emotional"},{"startTime":1773.605,"endTime":1777.742,"body":"that I started the paperclip."},{"startTime":1778.476,"endTime":1779.878,"body":"I had two meetings"},{"startTime":1779.878,"endTime":1783.381,"body":"and banning the paperclip until it broke"},{"startTime":1779.878,"endTime":1783.381,"body":"and then getting another one."},{"startTime":1783.381,"endTime":1783.982,"body":"Little nervous"},{"startTime":1783.982,"endTime":1787.752,"body":"now, but to try to manage myself"},{"startTime":1783.982,"endTime":1787.752,"body":"and I thought, Well, that's expensive."},{"startTime":1787.752,"endTime":1791.222,"body":"So I had a legal pad"},{"startTime":1787.752,"endTime":1791.222,"body":"and I started to rip off the corners"},{"startTime":1791.222,"endTime":1794.225,"body":"of the legal pad, make little balls,"},{"startTime":1791.222,"endTime":1794.225,"body":"throw them on the floor."},{"startTime":1794.559,"endTime":1797.362,"body":"And after a while"},{"startTime":1794.559,"endTime":1797.362,"body":"people think you're nuts."},{"startTime":1797.362,"endTime":1800.498,"body":"So went from a guy within about six months"},{"startTime":1797.362,"endTime":1800.498,"body":"that loved his job"},{"startTime":1800.832,"endTime":1803.001,"body":"to a guy that he ended his job."},{"startTime":1803.001,"endTime":1805.436,"body":"I did not"},{"startTime":1803.001,"endTime":1805.436,"body":"I did not want to go to meetings."},{"startTime":1805.436,"endTime":1806.271,"body":"I didn't want to do anything"},{"startTime":1806.271,"endTime":1809.874,"body":"because I was sure I was not going to live"},{"startTime":1806.271,"endTime":1809.874,"body":"up to Walker's, you know,"},{"startTime":1811.142,"endTime":1812.477,"body":"advice."},{"startTime":1812.477,"endTime":1816.948,"body":"So I went home another night and"},{"startTime":1812.477,"endTime":1816.948,"body":"I said, Honey, I'm going to resign now."},{"startTime":1816.948,"endTime":1818.783,"body":"We had a baby on the way."},{"startTime":1818.783,"endTime":1821.452,"body":"No money in the bank."},{"startTime":1821.452,"endTime":1824.289,"body":"We just bought a new car"},{"startTime":1821.452,"endTime":1824.289,"body":"with payments in the car."},{"startTime":1824.289,"endTime":1826.558,"body":"And lo and behold,"},{"startTime":1824.289,"endTime":1826.558,"body":"she said, do what you need to do."},{"startTime":1826.558,"endTime":1827.959,"body":"We'll figure it out."},{"startTime":1827.959,"endTime":1830.128,"body":"So I wrote a letter of resignation"},{"startTime":1827.959,"endTime":1830.128,"body":"that night."},{"startTime":1830.128,"endTime":1833.131,"body":"And the next morning was the first time"},{"startTime":1830.128,"endTime":1833.131,"body":"I'd been early in a long time"},{"startTime":1833.431,"endTime":1837.802,"body":"and a guy named I walked through"},{"startTime":1833.431,"endTime":1837.802,"body":"the front door and a guy named Jerry Alto,"},{"startTime":1838.469,"endTime":1841.472,"body":"who was one of my vice president,"},{"startTime":1838.469,"endTime":1841.472,"body":"said, Hey, how are you?"},{"startTime":1841.506,"endTime":1843.007,"body":"I'm pregnant."},{"startTime":1843.007,"endTime":1845.944,"body":"I said, Yeah, Gerry,"},{"startTime":1843.007,"endTime":1845.944,"body":"I do do know I was going to resign,"},{"startTime":1845.944,"endTime":1846.711,"body":"but I was going to resign."},{"startTime":1846.711,"endTime":1849.714,"body":"I had time for everything. And so"},{"startTime":1849.747,"endTime":1853.451,"body":"so I had that cup of coffee and Jerry"},{"startTime":1849.747,"endTime":1853.451,"body":"said, What the hell is wrong with you?"},{"startTime":1854.419,"endTime":1857.422,"body":"And I laid out"},{"startTime":1854.419,"endTime":1857.422,"body":"the story of the conversation with Walker."},{"startTime":1857.455,"endTime":1861.793,"body":"Jerry just started to laugh at me and he"},{"startTime":1857.455,"endTime":1861.793,"body":"said, Hey, Walker didn't mean that very."},{"startTime":1861.826,"endTime":1863.962,"body":"You weren't there. I was imminent."},{"startTime":1863.962,"endTime":1865.396,"body":"So. So we're going to go talk to Walker."},{"startTime":1865.396,"endTime":1867.565,"body":"And I said, No, you go talk to Walker."},{"startTime":1867.565,"endTime":1871.336,"body":"And so Buddy grabbed me by the proverbial"},{"startTime":1867.565,"endTime":1871.336,"body":"air and we went to talk to Walker."},{"startTime":1871.736,"endTime":1873.905,"body":"And then Walker and I made peace."},{"startTime":1873.905,"endTime":1877.575,"body":"But the truth of the matter is, Walker"},{"startTime":1873.905,"endTime":1877.575,"body":"came out a different era of leadership."},{"startTime":1877.575,"endTime":1880.345,"body":"And that's what we"},{"startTime":1877.575,"endTime":1880.345,"body":"those are the things we believe."},{"startTime":1880.345,"endTime":1883.781,"body":"The problem wasn't I"},{"startTime":1880.345,"endTime":1883.781,"body":"it wasn't like Walker was acting me"},{"startTime":1883.781,"endTime":1887.418,"body":"a change of color in my slack"},{"startTime":1883.781,"endTime":1887.418,"body":"use asking to change who I was."},{"startTime":1887.986,"endTime":1890.421,"body":"And the problem was I didn't have"},{"startTime":1890.421,"endTime":1892.924,"body":"I didn't really know who it was."},{"startTime":1892.924,"endTime":1894.659,"body":"I never thought about who I was."},{"startTime":1894.659,"endTime":1896.661,"body":"I was just Howard in Howard."},{"startTime":1896.661,"endTime":1900.531,"body":"And finally, you know, somebody"},{"startTime":1896.661,"endTime":1900.531,"body":"gave me a book after this incident"},{"startTime":1900.865,"endTime":1905.303,"body":"about learning about yourself,"},{"startTime":1900.865,"endTime":1905.303,"body":"creating a life with intention."},{"startTime":1905.737,"endTime":1908.439,"body":"And in the first chapter book, it"},{"startTime":1905.737,"endTime":1908.439,"body":"said, we need to"},{"startTime":1908.439,"endTime":1911.576,"body":"you need to write out your values, right?"},{"startTime":1911.576,"endTime":1914.579,"body":"What are your top ten,"},{"startTime":1911.576,"endTime":1914.579,"body":"8 to 10 core values?"},{"startTime":1914.646,"endTime":1917.415,"body":"And here's a list of 300 words"},{"startTime":1914.646,"endTime":1917.415,"body":"that represent core values."},{"startTime":1917.415,"endTime":1919.651,"body":"So I went through that exercise,"},{"startTime":1917.415,"endTime":1919.651,"body":"Jack me a long time."},{"startTime":1919.651,"endTime":1921.619,"body":"I got my eight in four about that."},{"startTime":1921.619,"endTime":1924.322,"body":"I said, write out a mission statement,"},{"startTime":1921.619,"endTime":1924.322,"body":"a personal mission statement,"},{"startTime":1924.322,"endTime":1926.424,"body":"because I never heard"},{"startTime":1924.322,"endTime":1926.424,"body":"the word mission statement"},{"startTime":1926.424,"endTime":1929.661,"body":"as the company didn't have mission"},{"startTime":1926.424,"endTime":1929.661,"body":"statement, said budget, you know,"},{"startTime":1930.161,"endTime":1932.63,"body":"yeah, that earliest the companies"},{"startTime":1930.161,"endTime":1932.63,"body":"I knew of."},{"startTime":1932.63,"endTime":1936.301,"body":"And so I developed a mission statement"},{"startTime":1932.63,"endTime":1936.301,"body":"and that it said write a paragraph"},{"startTime":1936.301,"endTime":1938.937,"body":"or some sounds or some words"},{"startTime":1936.301,"endTime":1938.937,"body":"of how you want to live your life."},{"startTime":1938.937,"endTime":1939.837,"body":"I did that."},{"startTime":1939.837,"endTime":1942.874,"body":"So I created a picture of Howard"},{"startTime":1939.837,"endTime":1942.874,"body":"and 50 words or less."},{"startTime":1943.374,"endTime":1946.577,"body":"And that journey, although it was painful"},{"startTime":1946.577,"endTime":1950.248,"body":"and for my life, because that's how"},{"startTime":1946.577,"endTime":1950.248,"body":"I live my life from then on."},{"startTime":1950.682,"endTime":1953.351,"body":"And it absolutely changed my life."},{"startTime":1953.351,"endTime":1956.12,"body":"From then on, I start to set I set goals."},{"startTime":1956.12,"endTime":1959.09,"body":"I led my life according to my values"},{"startTime":1956.12,"endTime":1959.09,"body":"by what"},{"startTime":1959.09,"endTime":1962.393,"body":"I call my stick vision"},{"startTime":1959.09,"endTime":1962.393,"body":"and according to my mission statement."},{"startTime":1962.894,"endTime":1967.498,"body":"And that that saved me"},{"startTime":1962.894,"endTime":1967.498,"body":"and that that helped me through."},{"startTime":1967.498,"endTime":1970.068,"body":"It has helped me"},{"startTime":1967.498,"endTime":1970.068,"body":"throughout the rest of my life."},{"startTime":1970.068,"endTime":1973.371,"body":"So from that, I and, you know,"},{"startTime":1974.272,"endTime":1976.441,"body":"some great, great."},{"startTime":1976.441,"endTime":1977.241,"body":"That's awesome."},{"startTime":1977.241,"endTime":1979.744,"body":"That's awesome. It's kind of"},{"startTime":1980.845,"endTime":1982.847,"body":"helped you become who you are today."},{"startTime":1982.847,"endTime":1985.65,"body":"Yeah. You're not not changing who you are."},{"startTime":1985.65,"endTime":1989.053,"body":"Sounds like this individual"},{"startTime":1985.65,"endTime":1989.053,"body":"one wanted to change who you were."},{"startTime":1989.554,"endTime":1989.921,"body":"You were."},{"startTime":1989.921,"endTime":1993.024,"body":"You were strong enough to say,"},{"startTime":1989.921,"endTime":1993.024,"body":"I'm not going to change."},{"startTime":1993.024,"endTime":1995.46,"body":"So I give you a lot of credit for that."},{"startTime":1995.46,"endTime":1998.463,"body":"Well, the problem was"},{"startTime":1995.46,"endTime":1998.463,"body":"I didn't know who I was and I had to"},{"startTime":1998.496,"endTime":2001.966,"body":"I had to be conscious about it"},{"startTime":1998.496,"endTime":2001.966,"body":"in order to not change."},{"startTime":2003.768,"endTime":2006.27,"body":"You know, Howard, it's"},{"startTime":2003.768,"endTime":2006.27,"body":"such an honor to have you on today's show."},{"startTime":2006.27,"endTime":2009.941,"body":"I'm so grateful that to get to know"},{"startTime":2006.27,"endTime":2009.941,"body":"you better, I know our listening"},{"startTime":2009.941,"endTime":2013.678,"body":"audience is going to love learning"},{"startTime":2009.941,"endTime":2013.678,"body":"a little bit more about your story,"},{"startTime":2013.945,"endTime":2016.948,"body":"some of the leadership principles"},{"startTime":2013.945,"endTime":2016.948,"body":"that you led by."},{"startTime":2017.015,"endTime":2021.252,"body":"You know, we all face"},{"startTime":2017.015,"endTime":2021.252,"body":"hurdles in life, challenges in life."},{"startTime":2021.652,"endTime":2027.225,"body":"And I think the greatest leaders are ones"},{"startTime":2021.652,"endTime":2027.225,"body":"that can find a resolution"},{"startTime":2027.225,"endTime":2031.529,"body":"to those hurdles and challenges"},{"startTime":2027.225,"endTime":2031.529,"body":"that that we're faced with."},{"startTime":2031.529,"endTime":2034.832,"body":"And, you know, as"},{"startTime":2031.529,"endTime":2034.832,"body":"I face the hurdles and challenges"},{"startTime":2034.832,"endTime":2038.136,"body":"that I'm dealt with each and every day,"},{"startTime":2034.832,"endTime":2038.136,"body":"I think about three things"},{"startTime":2038.436,"endTime":2040.405,"body":"each and every day,"},{"startTime":2038.436,"endTime":2040.405,"body":"the first of which is find"},{"startTime":2040.405,"endTime":2044.842,"body":"the courage to be grateful regardless"},{"startTime":2040.405,"endTime":2044.842,"body":"of how powerful your storm is."},{"startTime":2045.209,"endTime":2048.679,"body":"Secondly, I really think it's important"},{"startTime":2045.209,"endTime":2048.679,"body":"to truly be present"},{"startTime":2049.047,"endTime":2051.949,"body":"to those you're with,"},{"startTime":2049.047,"endTime":2051.949,"body":"because if you're not present"},{"startTime":2051.949,"endTime":2056.12,"body":"to those you're with, you'd be surprised"},{"startTime":2051.949,"endTime":2056.12,"body":"at what you're missing, the opportunities"},{"startTime":2056.12,"endTime":2059.59,"body":"that you have right in front of you"},{"startTime":2056.12,"endTime":2059.59,"body":"to feel loved, to be loved"},{"startTime":2060.191,"endTime":2060.992,"body":"right in front of you."},{"startTime":2060.992,"endTime":2066.564,"body":"And lastly, pay attention"},{"startTime":2060.992,"endTime":2066.564,"body":"to how you're feeding your mind, your body"},{"startTime":2066.564,"endTime":2067.698,"body":"and your soul."},{"startTime":2067.698,"endTime":2072.236,"body":"Today's guest is former"},{"startTime":2067.698,"endTime":2072.236,"body":"president of Starbucks Coffee."},{"startTime":2072.37,"endTime":2073.938,"body":"Howard Behar."},{"startTime":2073.938,"endTime":2077.141,"body":"Howard, such an honor"},{"startTime":2073.938,"endTime":2077.141,"body":"to have you on today's show."},{"startTime":2077.375,"endTime":2080.378,"body":"If today's show inspired you"},{"startTime":2077.375,"endTime":2080.378,"body":"in some way, shape or form,"},{"startTime":2080.845,"endTime":2083.881,"body":"comment on the show, subscribe to it"},{"startTime":2080.845,"endTime":2083.881,"body":"and share it with others."},{"startTime":2084.248,"endTime":2085.75,"body":"Until next time with gratitude."},{"startTime":2085.75,"endTime":2088.453,"body":"Matt Listeners,"},{"startTime":2085.75,"endTime":2088.453,"body":"find the courage to be grateful."},{"startTime":2088.453,"endTime":2089.62,"body":"Godspeed, my friends."}]}