Talent + Talks Podcast

We Must Adjust to EXCEED Our Customer's Expectations with Shep Hyken - Talent + Talks Episode 5

September 16, 2020 Scott Rivers Season 1 Episode 5
Talent + Talks Podcast
We Must Adjust to EXCEED Our Customer's Expectations with Shep Hyken - Talent + Talks Episode 5
Show Notes

It's NOT about gaining life long customers.  It's about getting the customer back THE NEXT TIME.  

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is also a best-selling author, podcaster, and keynote speaker.  Shep joins us today to discuss the importance of ensuring your customers DO NOT have an acceptable experience but that they have an EXTRAORDINARY experience.  

Shep is a proponent of companies thinking of themselves as a media company.  Every day there is information about your company that is sent through social channels, and today, you have the chance to create and broadcast your own message, but you have to consider yourself a media company in order to prepare and produce that information correctly. Direct selling is dying and building relationships and valuable connections are now the new way of connecting with future clients.

For all of you who remember smile and dial... "LinkedIn is the new phone!" ~ Shep Hyken

To connect with Shep...
LinkedIn:  https://www.linkedin.com/in/shephyken/
Website:  https://www.hyken.com

Also, if you haven't connected with Scott, please connect with him on LinkedIn.  You can find him here:  https://www.linkedin.com/in/scottrivers/

Cerca Talent:  https://www.cercatalent.com