Reading For Success
Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
Reading For Success
Bonus Episode: Interview with Rick DeLisi
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this bonus episode, Kristen interviews author of Digital Customer Service, Rick DeLisi!
Kristen and Rick discuss the shift from phone to digital customer service and how it can help both businesses and customers have a better customer service experience.