In this episode of the Make Trades Great Again podcast, Eric and Andy discuss various challenges faced in the HVAC industry, including customer expectations, the importance of technology in service management, and the frustrations that arise from customer interactions. They share personal anecdotes about job bids, gas connections, and the impact of customer attitudes on their business. The conversation emphasizes the need for clear communication and the role of technology in improving service delivery, while also inviting listener feedback to enhance future episodes.

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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In this episode, we discuss how personal (wearable) gas monitors can save lives by detecting CO levels before they become dangerous. Don’t wait for a crisis to start thinking about safety! 

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Eric Aune @mechanicalhub
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Eric and Andy discuss the abrupt closure of Triangle Tube, a significant player in the HVAC industry, and the implications of this decision. They explore the reasons behind the closure, including operational challenges and recalls that have plagued the company. The discussion also touches on the quality and reliability of Triangle Tube products, the impact on contractors and customers, and the future of the HVAC market in light of this development.

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In this conversation, Eric and Andy discuss the practicality and perceptions surrounding new technology in the plumbing and hvac industries. They explore the common criticisms of fittings like sharkbites while emphasizing their effectiveness in specific scenarios, particularly in radiant manifold installations.

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Summary
The guys discuss the challenges faced by tradespeople in the heating and plumbing industry, particularly focusing on the rising costs of materials and how these affect pricing and customer relationships. They explore the impact of seasonal changes on their work, the necessity of adapting to market fluctuations, and the importance of clear communication with clients regarding price adjustments. Additionally, they touch on innovative product solutions that can help mitigate some of these challenges.

Takeaways

• Material costs have significantly increased, affecting pricing strategies.
• Maintaining quality while managing costs is a key challenge.
• Communication with customers about price changes is essential.
• Understanding supplier pricing is important for accurate bids.
• Customer expectations must be managed during price fluctuations.
• The industry is facing challenges that are not unique to any one trade. 

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Eric Aune @mechanicalhub
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In this episode, Eric and Andy discuss the ongoing challenges and updates regarding Andy's apartment building project, including supply chain issues, equipment upgrades, and the impact of tariffs on costs. They explore the complexities of managing a construction project in today's global economy, emphasizing the importance of effective communication with customers and adapting pricing strategies to account for unexpected expenses.

Takeaways

• Mold remediation techniques like dry ice blasting are being utilized.
• Tariffs are significantly impacting equipment costs.
• Communication with customers about pricing is crucial.
• The global supply chain affects local projects.
• Anticipating future costs is essential for project management.
• The importance of adapting to changing market conditions.
• Customer expectations need to be managed effectively. 

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Eric Aune @mechanicalhub
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In this episode of the Make Trades Great Again podcast, hosts Eric and Andy delve into the complexities of servicing a geothermal heat pump that has faced multiple misdiagnoses and service challenges. They discuss the ethical implications of HVAC service practices, the importance of customer trust, and the need for technicians to be well-trained in troubleshooting rather than simply selling replacements. The conversation highlights the struggles within the industry and the responsibility of technicians to provide honest and effective service.

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In this episode, the guys engage in a candid conversation with Josh Ebert, a military veteran transitioning into the trades after 20 years of service. They discuss the challenges and opportunities faced by veterans entering the workforce, particularly in skilled trades like plumbing and HVAC. 

The conversation highlights the importance of experience, teamwork, and the supportive community within the trades. 

Josh shares his journey, concerns about age, and the steps he is taking to find the right fit in his new career. The episode emphasizes the value of reaching out for help and the various apprenticeship programs available to facilitate this transition.

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Join Andy and Eric as they dive into the highlights of the Milwaukee Tool Event, where innovation meets practicality. Discover the latest in tool technology, from the impressive modular vacuum platform to the game-changing Bolt hard hat. Whether you're a seasoned pro or a DIY enthusiast, this episode offers insights into tools that promise to redefine efficiency and comfort on the job. Tune in for a firsthand account of the event's standout moments and must-have tools!

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From the original Packout boxes to the brand-new Packout Rack system, Milwaukee has turned storage into a full ecosystem. In this Pipeline sit-down, Eric and Andy talk with Matt Vargo, manager of the Packout division, about how tradespeople influence design, where the system is heading, and how these racks change the way tools live on and off the jobsite.

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We sat down at Milwaukee Pipeline with Wes Thomas, head of Milwaukee’s workwear division, to talk about the new heated gear system and how their workwear is designed like tools—built for safety, performance, and the job site. This episode takes you behind the scenes of the innovation shaping how tradespeople stay warm, protected, and productive.

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In this conversation, Eric and Andy discuss the complexities and challenges faced in construction projects, particularly focusing on risk management, equipment delays, and unexpected complications. They share insights from a recent project involving HVAC equipment replacement and the impact of supply chain issues on timelines and costs. The discussion emphasizes the importance of assessing risks and planning for unforeseen circumstances in the construction industry.

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Eric Aune @mechanicalhub
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In this episode of the Make Trades Great Again podcast, hosts Eric and Andy discuss their journey over the past five years, including the technical difficulties they often face, their experiences with realtors and home inspections, and the importance of using checklists in their service work. They reflect on their growth as podcasters and the lessons learned along the way, while also engaging with their listeners and encouraging feedback.

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Eric Aune @mechanicalhub
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In this episode of the Make Trades Great Again podcast, hosts Eric Aune and Andy Mickelson discuss how to expand skills as a business owner without compromising customer service. They explore the challenges of tackling new installations, the importance of learning from experience, and how to balance customer expectations with the need for personal growth. The conversation emphasizes the value of preparation, understanding new technologies, and the necessity of sometimes learning at the customer's expense. The hosts encourage listeners to embrace new challenges and learn from every experience.

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A group of research scientists have been working with small business and major corporations alike to study the effects of a four day work week…and it’s likely not what you think. 

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Luke Cazaly joins the guys for another hour of great conversation covering multiple topics. We are so thankful to all our guests and you, the listener for tuning in each week!

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Denver Baker, owner of MD Heating is in the virtual studio this week to talk about his success implementing project financing for his customers. Denver is a long-time friend and fan of the pod, he's joined us in the past to talk other business topics and for a great discussion on EV Service vehicles (See that here: https://youtu.be/PntUWOGWr-o) 

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Australian Luke Cazaly is the owner of Flametech Heating & Cooling. Luke is a longtime friend of the pod, it was fun catching up with him and talking business and family. Thanks Luke!

Takeaways

• Luke has been in the heating and cooling industry for 16 years.
• Using software like Service Mate has streamlined his operations.
• Market research helped him set competitive pricing.
• He leaves gaps in his schedule for emergencies and paperwork.
• Building a reputation with manufacturers is key to success.
• Luke is considering hiring qualified personnel for growth.

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Eric Aune @mechanicalhub
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Eric and Andy discuss the complexities and challenges of managing construction projects, particularly in the plumbing sector. They share real-world scenarios that highlight the importance of proper project management, the necessity of permits, and the impact of customer expectations on project timelines. 

The discussion also delves into the differences between time and material pricing versus bidding, emphasizing the need for clear communication and scope definition. Throughout the conversation, they reflect on lessons learned from ongoing projects and encourage community engagement for shared insights.

Takeaways

• Navigating complex projects requires clear communication and management.
• Permits are essential for compliance and can impact project timelines.
• Customer expectations must be managed to avoid misunderstandings.
• Time and material pricing can be beneficial in uncertain project scopes.
• Bidding requires careful consideration of project details and timelines.
• Unexpected issues often arise in older buildings, complicating projects.
• Maintaining flexibility in project management is crucial for success.
• Community feedback can provide valuable insights for handling challenges.
• Learning from past projects helps improve future decision-making.
• Effective project management balances customer needs with operational realities.
  
  

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Eric Aune @mechanicalhub
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In this conversation, the guys discuss the complexities of hvac projects, pricing strategies, and the importance of customer communication in the HVAC industry.

They share personal experiences and insights on how to effectively engage with customers, manage expectations, and highlight the value of quality components. 

The discussion also touches on financing options to help customers afford necessary services, emphasizing the need for empathy and understanding in customer interactions.

Takeaways

• Customer expectations can often be misaligned with actual costs.
• Quality components lead to better long-term service and customer satisfaction.
• Empathy in communication can help bridge the gap between price and value.
• Offering financing options can make services more accessible to customers.
• It's important to explain the reasons behind pricing to customers.
• Maintaining a consistent pricing strategy is crucial for business integrity.
• Listening to customer concerns can lead to better service outcomes.
• Highlighting warranties and service benefits can justify higher costs.
• Custom installations require careful consideration and planning.
• Building long-term relationships with customers can lead to repeat business.

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Eric Aune @mechanicalhub
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We love reading your questions and comments. Keep sending them! 
This week the guys talk partnerships, contracts, marketing during a slowdown and more. 

Eric owns a media company along with his business partner John Mesenbrink (host of the Appetite for Construction podcast) so he's had over ten years of experience in this area.

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The very last thing I want to do as the contractor is make a not-so-great situation worse" Andy Mickelson 

What happens when you figure out there's a problem on the job, how you handle it says a lot about you as a company/service provider. This week the guys are talking recent jobs and problems and an amazing tax credit/rebate situation happening in Andy's market.

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Somewhat of a chat session this week. The guys talk about some products they really like, lots of talk on equipment and piping fittings/materials that make everyday a little faster/easier/enjoyable. 

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Have we become too complacent when it comes to ordering online? 

Its 2025 and yet, somehow and for whatever reason this online supplier is asking for four forms of order verification and signatures upon delivery for regular, everyday plumbing and hvac material orders lol! 

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Would you hire someone with zero trade work experience? What if they're in their 30's? How old is too old to start in the trades? 

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Eric Aune @mechanicalhub
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