From the original Packout boxes to the brand-new Packout Rack system, Milwaukee has turned storage into a full ecosystem. In this Pipeline sit-down, Eric and Andy talk with Matt Vargo, manager of the Packout division, about how tradespeople influence design, where the system is heading, and how these racks change the way tools live on and off the jobsite.

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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We sat down at Milwaukee Pipeline with Wes Thomas, head of Milwaukee’s workwear division, to talk about the new heated gear system and how their workwear is designed like tools—built for safety, performance, and the job site. This episode takes you behind the scenes of the innovation shaping how tradespeople stay warm, protected, and productive.

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Eric Aune @mechanicalhub
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In this conversation, Eric and Andy discuss the complexities and challenges faced in construction projects, particularly focusing on risk management, equipment delays, and unexpected complications. They share insights from a recent project involving HVAC equipment replacement and the impact of supply chain issues on timelines and costs. The discussion emphasizes the importance of assessing risks and planning for unforeseen circumstances in the construction industry.

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In this episode of the Make Trades Great Again podcast, hosts Eric and Andy discuss their journey over the past five years, including the technical difficulties they often face, their experiences with realtors and home inspections, and the importance of using checklists in their service work. They reflect on their growth as podcasters and the lessons learned along the way, while also engaging with their listeners and encouraging feedback.

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In this episode of the Make Trades Great Again podcast, hosts Eric Aune and Andy Mickelson discuss how to expand skills as a business owner without compromising customer service. They explore the challenges of tackling new installations, the importance of learning from experience, and how to balance customer expectations with the need for personal growth. The conversation emphasizes the value of preparation, understanding new technologies, and the necessity of sometimes learning at the customer's expense. The hosts encourage listeners to embrace new challenges and learn from every experience.

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A group of research scientists have been working with small business and major corporations alike to study the effects of a four day work week…and it’s likely not what you think. 

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Luke Cazaly joins the guys for another hour of great conversation covering multiple topics. We are so thankful to all our guests and you, the listener for tuning in each week!

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Denver Baker, owner of MD Heating is in the virtual studio this week to talk about his success implementing project financing for his customers. Denver is a long-time friend and fan of the pod, he's joined us in the past to talk other business topics and for a great discussion on EV Service vehicles (See that here: https://youtu.be/PntUWOGWr-o) 

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Australian Luke Cazaly is the owner of Flametech Heating & Cooling. Luke is a longtime friend of the pod, it was fun catching up with him and talking business and family. Thanks Luke!

Takeaways

• Luke has been in the heating and cooling industry for 16 years.
• Using software like Service Mate has streamlined his operations.
• Market research helped him set competitive pricing.
• He leaves gaps in his schedule for emergencies and paperwork.
• Building a reputation with manufacturers is key to success.
• Luke is considering hiring qualified personnel for growth.

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Eric and Andy discuss the complexities and challenges of managing construction projects, particularly in the plumbing sector. They share real-world scenarios that highlight the importance of proper project management, the necessity of permits, and the impact of customer expectations on project timelines. 

The discussion also delves into the differences between time and material pricing versus bidding, emphasizing the need for clear communication and scope definition. Throughout the conversation, they reflect on lessons learned from ongoing projects and encourage community engagement for shared insights.

Takeaways

• Navigating complex projects requires clear communication and management.
• Permits are essential for compliance and can impact project timelines.
• Customer expectations must be managed to avoid misunderstandings.
• Time and material pricing can be beneficial in uncertain project scopes.
• Bidding requires careful consideration of project details and timelines.
• Unexpected issues often arise in older buildings, complicating projects.
• Maintaining flexibility in project management is crucial for success.
• Community feedback can provide valuable insights for handling challenges.
• Learning from past projects helps improve future decision-making.
• Effective project management balances customer needs with operational realities.
  
  

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In this conversation, the guys discuss the complexities of hvac projects, pricing strategies, and the importance of customer communication in the HVAC industry.

They share personal experiences and insights on how to effectively engage with customers, manage expectations, and highlight the value of quality components. 

The discussion also touches on financing options to help customers afford necessary services, emphasizing the need for empathy and understanding in customer interactions.

Takeaways

• Customer expectations can often be misaligned with actual costs.
• Quality components lead to better long-term service and customer satisfaction.
• Empathy in communication can help bridge the gap between price and value.
• Offering financing options can make services more accessible to customers.
• It's important to explain the reasons behind pricing to customers.
• Maintaining a consistent pricing strategy is crucial for business integrity.
• Listening to customer concerns can lead to better service outcomes.
• Highlighting warranties and service benefits can justify higher costs.
• Custom installations require careful consideration and planning.
• Building long-term relationships with customers can lead to repeat business.

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We love reading your questions and comments. Keep sending them! 
This week the guys talk partnerships, contracts, marketing during a slowdown and more. 

Eric owns a media company along with his business partner John Mesenbrink (host of the Appetite for Construction podcast) so he's had over ten years of experience in this area.

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The very last thing I want to do as the contractor is make a not-so-great situation worse" Andy Mickelson 

What happens when you figure out there's a problem on the job, how you handle it says a lot about you as a company/service provider. This week the guys are talking recent jobs and problems and an amazing tax credit/rebate situation happening in Andy's market.

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Somewhat of a chat session this week. The guys talk about some products they really like, lots of talk on equipment and piping fittings/materials that make everyday a little faster/easier/enjoyable. 

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Have we become too complacent when it comes to ordering online? 

Its 2025 and yet, somehow and for whatever reason this online supplier is asking for four forms of order verification and signatures upon delivery for regular, everyday plumbing and hvac material orders lol! 

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Would you hire someone with zero trade work experience? What if they're in their 30's? How old is too old to start in the trades? 

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Are you the low bid? Are you being beat by the low bidder but offering a more complete job, is it apple to apples? This week the guys chat about a recent encounter Eric had on the job with another local plumber. 

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Our customer's finances are feeling the pinch more than ever as prices are the highest on record. Inflation, tariffs, shipping backlogs are just some of the bigger problems on the product side but a big part of the general population is finding it difficult manage unexpected bills. Eric is now offering financing and Andy is looking into it for his business.

Have experience or thoughts to share? Please do! 

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This isn't a how-to guide, let's get that out of the way immediately. 

The guys chat about the accuracy of estimates, whether the price of a job changes when things are missed AND how some companies operate on the "low upfront bid" and tack on the add-ons as the job progresses. 

Have experience or thoughts to share? Please do! 

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As supply chains and tariffs are making running our service and construction businesses increasingly more difficult, is there benefit to buying only US? Do our customers care? Are they willing to pay more for products made in the US? 

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Eric's been working on a plan to partner with local builders for water conditioning in new construction homes and Andy talks about something similar they've been doing with a local general contractor in an affluent Missoula neighborhood. 

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Some recent changes to standard operating procedures were in order for Andy's plumbing & heating shop, Eric's making the change too. 

Do you work in client's home's when no one is there? Should you? Give this one a listen and let us know what you think by sending us a message using the link below! 

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New tools are great but new tool bags are awesome! Andy gives us a close look at his latest addition, the Veto Pro Pac Hybrid Tool and Meter bag (SB-LD)

This episode is best viewed on the MH youtube channel: 

https://youtu.be/RjQVIcKgg7k 

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Ever wonder how Milwaukee Tool decides what to build next or how they test them? Our guest John Jarzombek is a project manager at Milwaukee Tool. John has personally managed teams developing tools such as the MX Fuel Pipe Threader, the new roll groover, The Ringer and more. 

It was fun to have John join us in Orlando at the AHR Expo podcasts pavillion, thanks John! 

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Are gas absorption heat pumps a viable alternative to the electrification of our heating and cooling systems? 

Mike Cameron is a longtime Canadian friend working in Vancouver, BC. Mike installs and services a lot of the GAHP units, some are only prototypes but all are performing impressively. 

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