In this episode, Andrew and Zana are joined by The Retail Champion, Clare Bailey, who shares her first-hand advice for running a small business. The trio explain why digital transformation is no longer a choice but a necessity, they ask when sustainability will come back into the mainstream agenda, and Clare recalls how she went from studying chemical engineering to doing implementation projects for McDonalds, M&S, BHS, Dixons and Argos. They also ask, is our insatiable appetite for fast fashion going to continue after the pandemic? Will our shopping habits remain online? And what happens to the retailers who provide fast fashion but who aren’t online?
Everything gets a bit frog-chorusy as Clare, Zana and Andrew predict the climate after the pandemic. They say there’s a common theme between what will happen to the relationship between landlords and retailers; small businesses and their local customers; and stores who go the extra mile for consumers: and that is, “We all stand together!”