{"version":"1.0.0","segments":[{"speaker":"Unknown","startTime":5.91,"endTime":8.07,"body":"Hello friends, and"},{"speaker":"Unknown","startTime":5.91,"endTime":8.07,"body":"welcome to the blog, the"},{"speaker":"Unknown","startTime":8.07,"endTime":10.89,"body":"building learning and"},{"speaker":"Unknown","startTime":8.07,"endTime":10.89,"body":"organizational culture podcast."},{"speaker":"Unknown","startTime":11.61,"endTime":15.15,"body":"I'm your host, Heidi Kirby. And"},{"speaker":"Unknown","startTime":11.61,"endTime":15.15,"body":"on today's show, we're gonna do"},{"speaker":"Unknown","startTime":15.15,"endTime":20.43,"body":"something that I think is going"},{"speaker":"Unknown","startTime":15.15,"endTime":20.43,"body":"to be pretty fun. 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So we did a"},{"speaker":"Unknown","startTime":645.39,"endTime":647.94,"body":"little digging, looked at the"},{"speaker":"Unknown","startTime":645.39,"endTime":647.94,"body":"language. And I said, Okay,"},{"speaker":"Unknown","startTime":647.94,"endTime":651.75,"body":"first of all, we can scope this"},{"speaker":"Unknown","startTime":647.94,"endTime":651.75,"body":"review way down for our sneeze,"},{"speaker":"Unknown","startTime":652.05,"endTime":655.35,"body":"that's going to have sneeze"},{"speaker":"Unknown","startTime":652.05,"endTime":655.35,"body":"responding to us way faster."},{"speaker":"Unknown","startTime":655.53,"endTime":658.29,"body":"Because there was a bit of a"},{"speaker":"Unknown","startTime":655.53,"endTime":658.29,"body":"problem with sneeze time to"},{"speaker":"Unknown","startTime":658.29,"endTime":662.49,"body":"response, they took forever to"},{"speaker":"Unknown","startTime":658.29,"endTime":662.49,"body":"get the course reviews back,"},{"speaker":"Unknown","startTime":662.82,"endTime":665.4,"body":"then I found out that they"},{"speaker":"Unknown","startTime":662.82,"endTime":665.4,"body":"hadn't really divvied them up"},{"speaker":"Unknown","startTime":665.43,"endTime":669.69,"body":"evenly. Among our sneeze, there"},{"speaker":"Unknown","startTime":665.43,"endTime":669.69,"body":"were some use for every"},{"speaker":"Unknown","startTime":669.69,"endTime":676.62,"body":"different, like, topic in the"},{"speaker":"Unknown","startTime":669.69,"endTime":676.62,"body":"curriculum. And depending on the"},{"speaker":"Unknown","startTime":676.62,"endTime":679.8,"body":"month, a Smee could get no"},{"speaker":"Unknown","startTime":676.62,"endTime":679.8,"body":"courses to review, or they could"},{"speaker":"Unknown","startTime":679.8,"endTime":684.12,"body":"get five. So the next thing I"},{"speaker":"Unknown","startTime":679.8,"endTime":684.12,"body":"did was I divided them all"},{"speaker":"Unknown","startTime":684.15,"endTime":689.16,"body":"evenly, and created a schedule."},{"speaker":"Unknown","startTime":684.15,"endTime":689.16,"body":"And then thanks to my wonderful"},{"speaker":"Unknown","startTime":689.16,"endTime":692.88,"body":"manager at the time, Latoya, we"},{"speaker":"Unknown","startTime":689.16,"endTime":692.88,"body":"were using this awesome project"},{"speaker":"Unknown","startTime":692.88,"endTime":696.48,"body":"management software called"},{"speaker":"Unknown","startTime":692.88,"endTime":696.48,"body":"teamwork. And I was able to"},{"speaker":"Unknown","startTime":696.51,"endTime":699.57,"body":"automate the entire process and"},{"speaker":"Unknown","startTime":696.51,"endTime":699.57,"body":"teamwork so that there were no"},{"speaker":"Unknown","startTime":699.57,"endTime":702.84,"body":"emails that had to go out. All I"},{"speaker":"Unknown","startTime":699.57,"endTime":702.84,"body":"had to do is tag the Smee, when"},{"speaker":"Unknown","startTime":702.84,"endTime":705.27,"body":"it was time for them to review a"},{"speaker":"Unknown","startTime":702.84,"endTime":705.27,"body":"course had the name of the"},{"speaker":"Unknown","startTime":705.27,"endTime":708.78,"body":"course they had to review,"},{"speaker":"Unknown","startTime":705.27,"endTime":708.78,"body":"little checklist of items,"},{"speaker":"Unknown","startTime":709.05,"endTime":713.16,"body":"little signature area where they"},{"speaker":"Unknown","startTime":709.05,"endTime":713.16,"body":"could sign off and say, yep,"},{"speaker":"Unknown","startTime":713.37,"endTime":719.64,"body":"this has my blessing, and pass"},{"speaker":"Unknown","startTime":713.37,"endTime":719.64,"body":"it along. And so what was taking"},{"speaker":"Unknown","startTime":719.94,"endTime":724.08,"body":"several people a really long"},{"speaker":"Unknown","startTime":719.94,"endTime":724.08,"body":"time every month, was narrowed"},{"speaker":"Unknown","startTime":724.08,"endTime":728.58,"body":"down to just a few people and a"},{"speaker":"Unknown","startTime":724.08,"endTime":728.58,"body":"few hours a month. Questions"},{"speaker":"Unknown","startTime":728.58,"endTime":732.24,"body":"seven says, Tell me about a time"},{"speaker":"Unknown","startTime":728.58,"endTime":732.24,"body":"when you had to work with a"},{"speaker":"Unknown","startTime":732.24,"endTime":736.14,"body":"difficult Smee or stakeholder?"},{"speaker":"Unknown","startTime":732.24,"endTime":736.14,"body":"What made this situation"},{"speaker":"Unknown","startTime":736.14,"endTime":742.35,"body":"challenging? And how did you"},{"speaker":"Unknown","startTime":736.14,"endTime":742.35,"body":"handle it? So when I was working"},{"speaker":"Unknown","startTime":743.64,"endTime":753.66,"body":"in one of my roles, there was a"},{"speaker":"Unknown","startTime":743.64,"endTime":753.66,"body":"stakeholder who was so extremely"},{"speaker":"Unknown","startTime":754.02,"endTime":758.79,"body":"upset about the quality of the"},{"speaker":"Unknown","startTime":754.02,"endTime":758.79,"body":"customer onboarding that we were"},{"speaker":"Unknown","startTime":758.79,"endTime":762.57,"body":"doing for her team, that she was"},{"speaker":"Unknown","startTime":758.79,"endTime":762.57,"body":"actually going to go to a"},{"speaker":"Unknown","startTime":762.57,"endTime":766.92,"body":"competitor. And I heard this"},{"speaker":"Unknown","startTime":762.57,"endTime":766.92,"body":"complaint through our sales"},{"speaker":"Unknown","startTime":766.92,"endTime":771.51,"body":"team. Like that's who fielded"},{"speaker":"Unknown","startTime":766.92,"endTime":771.51,"body":"the complaint. And it came to me"},{"speaker":"Unknown","startTime":771.54,"endTime":778.23,"body":"and sales wanted to facilitate a"},{"speaker":"Unknown","startTime":771.54,"endTime":778.23,"body":"conversation. And I love sales,"},{"speaker":"Unknown","startTime":779.04,"endTime":783.03,"body":"sales, or people in sales are my"},{"speaker":"Unknown","startTime":779.04,"endTime":783.03,"body":"favorite, because I respect them"},{"speaker":"Unknown","startTime":783.06,"endTime":787.74,"body":"that I could never have a sales"},{"speaker":"Unknown","startTime":783.06,"endTime":787.74,"body":"job. I'm way too much of an"},{"speaker":"Unknown","startTime":787.74,"endTime":791.88,"body":"introvert and I don't like"},{"speaker":"Unknown","startTime":787.74,"endTime":791.88,"body":"talking to strangers at all. But"},{"speaker":"Unknown","startTime":791.88,"endTime":797.4,"body":"anyway, I was afraid that sales"},{"speaker":"Unknown","startTime":791.88,"endTime":797.4,"body":"would be so worried about coming"},{"speaker":"Unknown","startTime":797.4,"endTime":800.97,"body":"up with a solution because there"},{"speaker":"Unknown","startTime":797.4,"endTime":800.97,"body":"was actually like money on the"},{"speaker":"Unknown","startTime":800.97,"endTime":805.53,"body":"line that I thought they may"},{"speaker":"Unknown","startTime":800.97,"endTime":805.53,"body":"overlook, figuring out what the"},{"speaker":"Unknown","startTime":805.53,"endTime":809.55,"body":"actual root cause was. So I cut"},{"speaker":"Unknown","startTime":805.53,"endTime":809.55,"body":"sales out and I contacted"},{"speaker":"Unknown","startTime":809.55,"endTime":812.97,"body":"stakeholders directly. And I was"},{"speaker":"Unknown","startTime":809.55,"endTime":812.97,"body":"just like, hey, let's get on a"},{"speaker":"Unknown","startTime":812.97,"endTime":815.61,"body":"call. Let's talk about this."},{"speaker":"Unknown","startTime":812.97,"endTime":815.61,"body":"Like, I just want to understand"},{"speaker":"Unknown","startTime":815.61,"endTime":820.05,"body":"what's going on. So I get on a"},{"speaker":"Unknown","startTime":815.61,"endTime":820.05,"body":"call with a stakeholder and"},{"speaker":"Unknown","startTime":820.05,"endTime":823.68,"body":"they're like, this stuff is"},{"speaker":"Unknown","startTime":820.05,"endTime":823.68,"body":"boring, it doesn't apply to our"},{"speaker":"Unknown","startTime":823.68,"endTime":826.41,"body":"people, our team shouldn't have"},{"speaker":"Unknown","startTime":823.68,"endTime":826.41,"body":"to take all this stuff just to"},{"speaker":"Unknown","startTime":826.41,"endTime":831.36,"body":"be allowed to use the system."},{"speaker":"Unknown","startTime":826.41,"endTime":831.36,"body":"Not all of it applies. And so I"},{"speaker":"Unknown","startTime":831.36,"endTime":832.56,"body":"explained that"},{"speaker":"Unknown","startTime":833.91,"endTime":838.86,"body":"we're required to have some sort"},{"speaker":"Unknown","startTime":833.91,"endTime":838.86,"body":"of training in place for access"},{"speaker":"Unknown","startTime":838.86,"endTime":842.76,"body":"to our system. But that it"},{"speaker":"Unknown","startTime":838.86,"endTime":842.76,"body":"doesn't have to necessarily be"},{"speaker":"Unknown","startTime":842.76,"endTime":846.33,"body":"what we've created. If they"},{"speaker":"Unknown","startTime":842.76,"endTime":846.33,"body":"wanted to create something if"},{"speaker":"Unknown","startTime":846.33,"endTime":852.51,"body":"they wanted to create a"},{"speaker":"Unknown","startTime":846.33,"endTime":852.51,"body":"checklist or a PDF, or some kind"},{"speaker":"Unknown","startTime":852.51,"endTime":857.34,"body":"of have simple material to go"},{"speaker":"Unknown","startTime":852.51,"endTime":857.34,"body":"along with maybe like one or two"},{"speaker":"Unknown","startTime":857.34,"endTime":860.73,"body":"of the courses we are offering."},{"speaker":"Unknown","startTime":857.34,"endTime":860.73,"body":"Like however they wanted to put"},{"speaker":"Unknown","startTime":860.73,"endTime":866.4,"body":"it together. We could work with"},{"speaker":"Unknown","startTime":860.73,"endTime":866.4,"body":"them to bypass our customer"},{"speaker":"Unknown","startTime":866.4,"endTime":871.86,"body":"onboarding. And the stakeholder"},{"speaker":"Unknown","startTime":866.4,"endTime":871.86,"body":"was like, let's try it out."},{"speaker":"Unknown","startTime":871.86,"endTime":875.67,"body":"Let's see what it looks like."},{"speaker":"Unknown","startTime":871.86,"endTime":875.67,"body":"See how it works. And so, you"},{"speaker":"Unknown","startTime":875.67,"endTime":878.79,"body":"know, I sat on another call and"},{"speaker":"Unknown","startTime":875.67,"endTime":878.79,"body":"we went through and kind of"},{"speaker":"Unknown","startTime":879.12,"endTime":884.49,"body":"mapped out what they felt their"},{"speaker":"Unknown","startTime":879.12,"endTime":884.49,"body":"team needed and what they didn't"},{"speaker":"Unknown","startTime":884.49,"endTime":889.08,"body":"want them to take and then what"},{"speaker":"Unknown","startTime":884.49,"endTime":889.08,"body":"additional materials they wanted"},{"speaker":"Unknown","startTime":889.08,"endTime":892.53,"body":"to add to it. And we were able"},{"speaker":"Unknown","startTime":889.08,"endTime":892.53,"body":"to come to a really great"},{"speaker":"Unknown","startTime":892.53,"endTime":898.26,"body":"solution, one that I think fit"},{"speaker":"Unknown","startTime":892.53,"endTime":898.26,"body":"everyone and they were no longer"},{"speaker":"Unknown","startTime":898.26,"endTime":903.27,"body":"a contract risk. So, but what"},{"speaker":"Unknown","startTime":898.26,"endTime":903.27,"body":"made this situation challenging"},{"speaker":"Unknown","startTime":903.27,"endTime":908.13,"body":"was that the stakeholder was so"},{"speaker":"Unknown","startTime":903.27,"endTime":908.13,"body":"angry, by the time I got"},{"speaker":"Unknown","startTime":908.13,"endTime":916.02,"body":"involved that I was really kind"},{"speaker":"Unknown","startTime":908.13,"endTime":916.02,"body":"of, I was really worried that"},{"speaker":"Unknown","startTime":916.02,"endTime":919.41,"body":"they were just, they had already"},{"speaker":"Unknown","startTime":916.02,"endTime":919.41,"body":"written it off. So how I handled"},{"speaker":"Unknown","startTime":919.41,"endTime":925.56,"body":"it was that I just made very"},{"speaker":"Unknown","startTime":919.41,"endTime":925.56,"body":"clear like that I was ready to"},{"speaker":"Unknown","startTime":925.56,"endTime":929.97,"body":"listen and that, like, you're"},{"speaker":"Unknown","startTime":925.56,"endTime":929.97,"body":"not gonna hurt my feelings. If"},{"speaker":"Unknown","startTime":929.97,"endTime":932.85,"body":"you say something bad about this"},{"speaker":"Unknown","startTime":929.97,"endTime":932.85,"body":"training, like, I don't even own"},{"speaker":"Unknown","startTime":932.85,"endTime":937.5,"body":"it. I inherited it, like, you"},{"speaker":"Unknown","startTime":932.85,"endTime":937.5,"body":"know, and so it was really"},{"speaker":"Unknown","startTime":937.5,"endTime":941.76,"body":"important to establish that to"},{"speaker":"Unknown","startTime":937.5,"endTime":941.76,"body":"like, hey, whatever you say, I'm"},{"speaker":"Unknown","startTime":941.76,"endTime":945.3,"body":"not going to be offended. And"},{"speaker":"Unknown","startTime":941.76,"endTime":945.3,"body":"just to let them have the full"},{"speaker":"Unknown","startTime":945.3,"endTime":948.45,"body":"floor and let them say"},{"speaker":"Unknown","startTime":945.3,"endTime":948.45,"body":"everything. And it really"},{"speaker":"Unknown","startTime":949.86,"endTime":954.0,"body":"letting them get it all out. All"},{"speaker":"Unknown","startTime":949.86,"endTime":954.0,"body":"their frustration helped me to"},{"speaker":"Unknown","startTime":954.0,"endTime":958.59,"body":"determine their need, right?"},{"speaker":"Unknown","startTime":954.0,"endTime":958.59,"body":"Like, it helped me to see what"},{"speaker":"Unknown","startTime":958.59,"endTime":963.57,"body":"the real problem was, and it"},{"speaker":"Unknown","startTime":958.59,"endTime":963.57,"body":"helped me to be able to better"},{"speaker":"Unknown","startTime":963.57,"endTime":967.89,"body":"solve it. Alright, I'm gonna"},{"speaker":"Unknown","startTime":963.57,"endTime":967.89,"body":"skip around a little bit, but"},{"speaker":"Unknown","startTime":967.89,"endTime":971.46,"body":"I'm gonna do two more. So"},{"speaker":"Unknown","startTime":967.89,"endTime":971.46,"body":"question number eight is Tell me"},{"speaker":"Unknown","startTime":971.46,"endTime":974.49,"body":"about a time when you wanted to"},{"speaker":"Unknown","startTime":971.46,"endTime":974.49,"body":"make a particular design"},{"speaker":"Unknown","startTime":974.49,"endTime":978.84,"body":"decision. But as certain Smee"},{"speaker":"Unknown","startTime":974.49,"endTime":978.84,"body":"stakeholder or team member"},{"speaker":"Unknown","startTime":978.87,"endTime":982.83,"body":"overruled you, what was the"},{"speaker":"Unknown","startTime":978.87,"endTime":982.83,"body":"situation? And how do you do"},{"speaker":"Unknown","startTime":982.83,"endTime":988.71,"body":"handle it? So I think there's"},{"speaker":"Unknown","startTime":982.83,"endTime":988.71,"body":"this misconception, this, not my"},{"speaker":"Unknown","startTime":988.71,"endTime":991.08,"body":"answer to the question, I just"},{"speaker":"Unknown","startTime":988.71,"endTime":991.08,"body":"want to say this, that I think"},{"speaker":"Unknown","startTime":991.08,"endTime":995.64,"body":"there's a misconception a little"},{"speaker":"Unknown","startTime":991.08,"endTime":995.64,"body":"bit, that being an instructional"},{"speaker":"Unknown","startTime":995.64,"endTime":1001.37,"body":"designer, means that you get to"},{"speaker":"Unknown","startTime":995.64,"endTime":1001.37,"body":"be this really amazing creative"},{"speaker":"Unknown","startTime":1001.43,"endTime":1007.1,"body":"artist. And not once in my"},{"speaker":"Unknown","startTime":1001.43,"endTime":1007.1,"body":"entire instructional design"},{"speaker":"Unknown","startTime":1007.1,"endTime":1010.49,"body":"career hasn't been that long,"},{"speaker":"Unknown","startTime":1007.1,"endTime":1010.49,"body":"guys. It's only been like five"},{"speaker":"Unknown","startTime":1010.49,"endTime":1016.31,"body":"years. But anyway, not once in"},{"speaker":"Unknown","startTime":1010.49,"endTime":1016.31,"body":"those five years. Have I had"},{"speaker":"Unknown","startTime":1016.43,"endTime":1025.37,"body":"100% creative freedom. Unless I"},{"speaker":"Unknown","startTime":1016.43,"endTime":1025.37,"body":"was creating the course, myself,"},{"speaker":"Unknown","startTime":1025.73,"endTime":1032.96,"body":"or like, on this podcast, for"},{"speaker":"Unknown","startTime":1025.73,"endTime":1032.96,"body":"instance. So I don't know which"},{"speaker":"Unknown","startTime":1034.55,"endTime":1044.0,"body":"I don't know which situation to"},{"speaker":"Unknown","startTime":1034.55,"endTime":1044.0,"body":"share. I used to go back and"},{"speaker":"Unknown","startTime":1044.0,"endTime":1050.9,"body":"forth with one of my old"},{"speaker":"Unknown","startTime":1044.0,"endTime":1050.9,"body":"managers a lot. Where my design"},{"speaker":"Unknown","startTime":1050.9,"endTime":1060.47,"body":"was very what's the word like"},{"speaker":"Unknown","startTime":1050.9,"endTime":1060.47,"body":"earthy and very, like, loose."},{"speaker":"Unknown","startTime":1060.95,"endTime":1068.24,"body":"And her style was very, like,"},{"speaker":"Unknown","startTime":1060.95,"endTime":1068.24,"body":"modern, clean, basic. And we"},{"speaker":"Unknown","startTime":1068.24,"endTime":1071.57,"body":"would go oh, my gosh, we would"},{"speaker":"Unknown","startTime":1068.24,"endTime":1071.57,"body":"go back and forth all the time."},{"speaker":"Unknown","startTime":1073.58,"endTime":1080.69,"body":"And, but But the nice part was,"},{"speaker":"Unknown","startTime":1073.58,"endTime":1080.69,"body":"is that neither of us were like,"},{"speaker":"Unknown","startTime":1081.26,"endTime":1085.46,"body":"willing to die on the hill, so"},{"speaker":"Unknown","startTime":1081.26,"endTime":1085.46,"body":"to speak, right? She would say,"},{"speaker":"Unknown","startTime":1085.64,"endTime":1089.51,"body":"why did you use that color for"},{"speaker":"Unknown","startTime":1085.64,"endTime":1089.51,"body":"that? And I'd be like, because"},{"speaker":"Unknown","startTime":1089.51,"endTime":1093.02,"body":"this she'd be like, Alright,"},{"speaker":"Unknown","startTime":1089.51,"endTime":1093.02,"body":"fine. Why did you use that font?"},{"speaker":"Unknown","startTime":1093.2,"endTime":1097.22,"body":"And I'd be like, because I don't"},{"speaker":"Unknown","startTime":1093.2,"endTime":1097.22,"body":"know. And she'd be like, I like"},{"speaker":"Unknown","startTime":1097.22,"endTime":1100.79,"body":"this font better. Okay. So we"},{"speaker":"Unknown","startTime":1097.22,"endTime":1100.79,"body":"were always kind of making,"},{"speaker":"Unknown","startTime":1103.19,"endTime":1107.15,"body":"you know, making compromises."},{"speaker":"Unknown","startTime":1103.19,"endTime":1107.15,"body":"That's the word. But I think,"},{"speaker":"Unknown","startTime":1107.96,"endTime":1114.71,"body":"probably my favorite time. And I"},{"speaker":"Unknown","startTime":1107.96,"endTime":1114.71,"body":"would also recommend that you"},{"speaker":"Unknown","startTime":1114.71,"endTime":1120.47,"body":"not answer this question with a"},{"speaker":"Unknown","startTime":1114.71,"endTime":1120.47,"body":"bunch of stories like I am. I"},{"speaker":"Unknown","startTime":1120.47,"endTime":1122.42,"body":"just have a bunch of stories"},{"speaker":"Unknown","startTime":1120.47,"endTime":1122.42,"body":"that I want to share on my"},{"speaker":"Unknown","startTime":1122.42,"endTime":1129.86,"body":"podcast. But there was this time"},{"speaker":"Unknown","startTime":1122.42,"endTime":1129.86,"body":"that I was making a presentation"},{"speaker":"Unknown","startTime":1129.86,"endTime":1137.39,"body":"deck for some leaders. And I"},{"speaker":"Unknown","startTime":1129.86,"endTime":1137.39,"body":"picked a very artsy looking"},{"speaker":"Unknown","startTime":1138.08,"endTime":1142.7,"body":"presentation deck. And my"},{"speaker":"Unknown","startTime":1138.08,"endTime":1142.7,"body":"manager kindly told me that it"},{"speaker":"Unknown","startTime":1142.7,"endTime":1148.79,"body":"was a little too abstract for"},{"speaker":"Unknown","startTime":1142.7,"endTime":1148.79,"body":"executives. That was when I"},{"speaker":"Unknown","startTime":1148.79,"endTime":1152.42,"body":"learned that I don't have"},{"speaker":"Unknown","startTime":1148.79,"endTime":1152.42,"body":"executive presence, and then I"},{"speaker":"Unknown","startTime":1152.42,"endTime":1161.96,"body":"probably never will. But I never"},{"speaker":"Unknown","startTime":1152.42,"endTime":1161.96,"body":"looked back on it. At least not"},{"speaker":"Unknown","startTime":1161.96,"endTime":1165.8,"body":"my visual design decisions. I"},{"speaker":"Unknown","startTime":1161.96,"endTime":1165.8,"body":"never looked back on criticism"},{"speaker":"Unknown","startTime":1166.4,"endTime":1171.8,"body":"towards those with a lot of"},{"speaker":"Unknown","startTime":1166.4,"endTime":1171.8,"body":"malice. My initial gut response"},{"speaker":"Unknown","startTime":1171.8,"endTime":1176.18,"body":"when someone's criticizing my"},{"speaker":"Unknown","startTime":1171.8,"endTime":1176.18,"body":"work is like, defense, right?"},{"speaker":"Unknown","startTime":1176.63,"endTime":1179.45,"body":"But I've also learned that over"},{"speaker":"Unknown","startTime":1176.63,"endTime":1179.45,"body":"time, and so when I'm starting"},{"speaker":"Unknown","startTime":1179.45,"endTime":1183.77,"body":"to feel defensive when someone's"},{"speaker":"Unknown","startTime":1179.45,"endTime":1183.77,"body":"giving me feedback, I just kind"},{"speaker":"Unknown","startTime":1183.77,"endTime":1191.24,"body":"of take it in. And then I walk"},{"speaker":"Unknown","startTime":1183.77,"endTime":1191.24,"body":"away. And I give it a little bit"},{"speaker":"Unknown","startTime":1191.24,"endTime":1195.62,"body":"of time. And then I come back,"},{"speaker":"Unknown","startTime":1191.24,"endTime":1195.62,"body":"and I'm like, Yeah, you were"},{"speaker":"Unknown","startTime":1195.62,"endTime":1198.05,"body":"totally right about that thing"},{"speaker":"Unknown","startTime":1195.62,"endTime":1198.05,"body":"over there that you said was"},{"speaker":"Unknown","startTime":1198.05,"endTime":1202.16,"body":"terrible. And it's okay to do"},{"speaker":"Unknown","startTime":1198.05,"endTime":1202.16,"body":"that. Like, it's okay if it"},{"speaker":"Unknown","startTime":1202.16,"endTime":1206.18,"body":"takes you some time to process"},{"speaker":"Unknown","startTime":1202.16,"endTime":1206.18,"body":"feedback. And it's okay to share"},{"speaker":"Unknown","startTime":1206.18,"endTime":1209.57,"body":"that too, I think. And I've"},{"speaker":"Unknown","startTime":1206.18,"endTime":1209.57,"body":"always shared that. Because it"},{"speaker":"Unknown","startTime":1209.57,"endTime":1214.46,"body":"helps me work better with"},{"speaker":"Unknown","startTime":1209.57,"endTime":1214.46,"body":"people, for them to know how I"},{"speaker":"Unknown","startTime":1214.46,"endTime":1218.57,"body":"am, right. And if I say, Hey, if"},{"speaker":"Unknown","startTime":1214.46,"endTime":1218.57,"body":"you're giving me some tough"},{"speaker":"Unknown","startTime":1218.57,"endTime":1222.74,"body":"feedback, I'm probably going to"},{"speaker":"Unknown","startTime":1218.57,"endTime":1222.74,"body":"be quiet and need some time. But"},{"speaker":"Unknown","startTime":1222.74,"endTime":1224.78,"body":"then I'm going to come back, and"},{"speaker":"Unknown","startTime":1222.74,"endTime":1224.78,"body":"we're going to talk about it."},{"speaker":"Unknown","startTime":1225.14,"endTime":1228.17,"body":"And I'm not going to bite your"},{"speaker":"Unknown","startTime":1225.14,"endTime":1228.17,"body":"head off, because I'll have"},{"speaker":"Unknown","startTime":1228.17,"endTime":1234.38,"body":"processed it. And finally,"},{"speaker":"Unknown","startTime":1228.17,"endTime":1234.38,"body":"question number 10. What are"},{"speaker":"Unknown","startTime":1234.38,"endTime":1238.85,"body":"some of your personal and"},{"speaker":"Unknown","startTime":1234.38,"endTime":1238.85,"body":"professional goals? I'm not"},{"speaker":"Unknown","startTime":1238.85,"endTime":1242.45,"body":"going to answer this for me at"},{"speaker":"Unknown","startTime":1238.85,"endTime":1242.45,"body":"this point in time, I think it"},{"speaker":"Unknown","startTime":1242.45,"endTime":1246.38,"body":"would be a little bit more"},{"speaker":"Unknown","startTime":1242.45,"endTime":1246.38,"body":"beneficial. If I share how I've"},{"speaker":"Unknown","startTime":1246.38,"endTime":1253.25,"body":"answered this over the years. As"},{"speaker":"Unknown","startTime":1246.38,"endTime":1253.25,"body":"I mentioned in the ATD blog, I"},{"speaker":"Unknown","startTime":1253.25,"endTime":1255.65,"body":"don't like the question, where"},{"speaker":"Unknown","startTime":1253.25,"endTime":1255.65,"body":"do you see yourself in five"},{"speaker":"Unknown","startTime":1255.65,"endTime":1262.22,"body":"years, because if I take any"},{"speaker":"Unknown","startTime":1255.65,"endTime":1262.22,"body":"point in my life, and go five"},{"speaker":"Unknown","startTime":1262.22,"endTime":1267.68,"body":"years back and ask past me, if"},{"speaker":"Unknown","startTime":1262.22,"endTime":1267.68,"body":"they could possibly imagine five"},{"speaker":"Unknown","startTime":1267.68,"endTime":1272.06,"body":"years in the future, me, they'd"},{"speaker":"Unknown","startTime":1267.68,"endTime":1272.06,"body":"never be able to do it. I am a"},{"speaker":"Unknown","startTime":1272.06,"endTime":1277.79,"body":"horrible predictor of my own"},{"speaker":"Unknown","startTime":1272.06,"endTime":1277.79,"body":"future, because I habitually do"},{"speaker":"Unknown","startTime":1277.79,"endTime":1283.79,"body":"not give myself enough credit."},{"speaker":"Unknown","startTime":1277.79,"endTime":1283.79,"body":"And so what I've shared over the"},{"speaker":"Unknown","startTime":1283.79,"endTime":1288.05,"body":"years, when I was interviewing"},{"speaker":"Unknown","startTime":1283.79,"endTime":1288.05,"body":"for NASA, my personal and"},{"speaker":"Unknown","startTime":1288.05,"endTime":1291.35,"body":"professional goals were to"},{"speaker":"Unknown","startTime":1288.05,"endTime":1291.35,"body":"become an instructional"},{"speaker":"Unknown","startTime":1291.35,"endTime":1296.09,"body":"designer, right, and to"},{"speaker":"Unknown","startTime":1291.35,"endTime":1296.09,"body":"positively contribute to the"},{"speaker":"Unknown","startTime":1296.09,"endTime":1300.05,"body":"field of instructional design"},{"speaker":"Unknown","startTime":1296.09,"endTime":1300.05,"body":"and help people to realize that"},{"speaker":"Unknown","startTime":1300.05,"endTime":1305.45,"body":"learning doesn't suck. Or it"},{"speaker":"Unknown","startTime":1300.05,"endTime":1305.45,"body":"doesn't have to sec. My mission,"},{"speaker":"Unknown","startTime":1305.45,"endTime":1309.41,"body":"and my goal is still to help"},{"speaker":"Unknown","startTime":1305.45,"endTime":1309.41,"body":"people realize that learning"},{"speaker":"Unknown","startTime":1309.41,"endTime":1315.26,"body":"doesn't have to suck. And when I"},{"speaker":"Unknown","startTime":1309.41,"endTime":1315.26,"body":"decided that, I wanted to take"},{"speaker":"Unknown","startTime":1315.26,"endTime":1318.95,"body":"on more of a leadership and a"},{"speaker":"Unknown","startTime":1315.26,"endTime":1318.95,"body":"management role. I was very open"},{"speaker":"Unknown","startTime":1318.95,"endTime":1325.1,"body":"about that, in my interviews, I,"},{"speaker":"Unknown","startTime":1318.95,"endTime":1325.1,"body":"you know, one of one of my most"},{"speaker":"Unknown","startTime":1325.1,"endTime":1330.62,"body":"supportive managers knew from"},{"speaker":"Unknown","startTime":1325.1,"endTime":1330.62,"body":"the interview that I wanted to"},{"speaker":"Unknown","startTime":1330.77,"endTime":1333.98,"body":"be a manager Wednesday, and she"},{"speaker":"Unknown","startTime":1330.77,"endTime":1333.98,"body":"said to me really early on, when"},{"speaker":"Unknown","startTime":1333.98,"endTime":1337.73,"body":"I was working with her, I want"},{"speaker":"Unknown","startTime":1333.98,"endTime":1337.73,"body":"you to take my job, I want to"},{"speaker":"Unknown","startTime":1337.73,"endTime":1342.95,"body":"prep you to take my job one day."},{"speaker":"Unknown","startTime":1337.73,"endTime":1342.95,"body":"And that was so wonderful, it"},{"speaker":"Unknown","startTime":1342.95,"endTime":1349.16,"body":"was wonderful to enter a"},{"speaker":"Unknown","startTime":1342.95,"endTime":1349.16,"body":"position knowing that your"},{"speaker":"Unknown","startTime":1349.16,"endTime":1353.69,"body":"manager knows that you want to"},{"speaker":"Unknown","startTime":1349.16,"endTime":1353.69,"body":"move up. And I think a lot of"},{"speaker":"Unknown","startTime":1353.69,"endTime":1357.02,"body":"times we self sabotage, we don't"},{"speaker":"Unknown","startTime":1353.69,"endTime":1357.02,"body":"want to come across as too"},{"speaker":"Unknown","startTime":1357.77,"endTime":1364.61,"body":"assertive, or as a threat or"},{"speaker":"Unknown","startTime":1357.77,"endTime":1364.61,"body":"whatever. But like, it's okay to"},{"speaker":"Unknown","startTime":1364.61,"endTime":1369.14,"body":"be forthright about wanting"},{"speaker":"Unknown","startTime":1364.61,"endTime":1369.14,"body":"career development and wanting"},{"speaker":"Unknown","startTime":1369.14,"endTime":1374.03,"body":"to move up and wanting to"},{"speaker":"Unknown","startTime":1369.14,"endTime":1374.03,"body":"succeed. In fact, a lot of"},{"speaker":"Unknown","startTime":1374.03,"endTime":1376.64,"body":"places really like that."},{"speaker":"Unknown","startTime":1378.65,"endTime":1384.05,"body":"You know, that attitude, really,"},{"speaker":"Unknown","startTime":1378.65,"endTime":1384.05,"body":"I've yet to meet a leader who is"},{"speaker":"Unknown","startTime":1384.08,"endTime":1389.78,"body":"unhappy about that attitude."},{"speaker":"Unknown","startTime":1384.08,"endTime":1389.78,"body":"And, you know, as long as you're"},{"speaker":"Unknown","startTime":1389.78,"endTime":1392.42,"body":"upfront about it, in the"},{"speaker":"Unknown","startTime":1389.78,"endTime":1392.42,"body":"interview process, I have run"},{"speaker":"Unknown","startTime":1392.42,"endTime":1396.92,"body":"into a couple of interviewers"},{"speaker":"Unknown","startTime":1392.42,"endTime":1396.92,"body":"who were like, well, this isn't"},{"speaker":"Unknown","startTime":1396.92,"endTime":1402.83,"body":"a leadership position, or, well,"},{"speaker":"Unknown","startTime":1396.92,"endTime":1402.83,"body":"you know, we aren't hiring for"},{"speaker":"Unknown","startTime":1402.83,"endTime":1406.37,"body":"that kind of thing or so are you"},{"speaker":"Unknown","startTime":1402.83,"endTime":1406.37,"body":"saying that you're not going to"},{"speaker":"Unknown","startTime":1406.37,"endTime":1410.33,"body":"be happy in this role, and in a"},{"speaker":"Unknown","startTime":1406.37,"endTime":1410.33,"body":"few months, or, you know, people"},{"speaker":"Unknown","startTime":1410.33,"endTime":1414.44,"body":"that were a little bit"},{"speaker":"Unknown","startTime":1410.33,"endTime":1414.44,"body":"judgmental about me being open"},{"speaker":"Unknown","startTime":1414.47,"endTime":1419.36,"body":"about my professional goals, but"},{"speaker":"Unknown","startTime":1414.47,"endTime":1419.36,"body":"that helped me because I don't"},{"speaker":"Unknown","startTime":1419.36,"endTime":1424.82,"body":"want to work for data in place,"},{"speaker":"Unknown","startTime":1419.36,"endTime":1424.82,"body":"right? I don't want to, you"},{"speaker":"Unknown","startTime":1424.82,"endTime":1432.95,"body":"know, just bide my time until I"},{"speaker":"Unknown","startTime":1424.82,"endTime":1432.95,"body":"retire. And so it's, it's good"},{"speaker":"Unknown","startTime":1432.95,"endTime":1436.31,"body":"to be forthright about that. And"},{"speaker":"Unknown","startTime":1432.95,"endTime":1436.31,"body":"then as far as, like, my"},{"speaker":"Unknown","startTime":1436.31,"endTime":1442.28,"body":"personal goals, I've always had"},{"speaker":"Unknown","startTime":1436.31,"endTime":1442.28,"body":"the PhD that I've been working"},{"speaker":"Unknown","startTime":1442.28,"endTime":1447.35,"body":"towards, and that's, you know,"},{"speaker":"Unknown","startTime":1442.28,"endTime":1447.35,"body":"anytime you're, you're in"},{"speaker":"Unknown","startTime":1447.35,"endTime":1451.13,"body":"learning, right? We're in the"},{"speaker":"Unknown","startTime":1447.35,"endTime":1451.13,"body":"business of learning. And"},{"speaker":"Unknown","startTime":1451.16,"endTime":1455.39,"body":"anytime where we can incorporate"},{"speaker":"Unknown","startTime":1451.16,"endTime":1455.39,"body":"things that we're learning, to"},{"speaker":"Unknown","startTime":1455.39,"endTime":1461.21,"body":"help us do better with learning."},{"speaker":"Unknown","startTime":1455.39,"endTime":1461.21,"body":"Hiring Managers love it, right."},{"speaker":"Unknown","startTime":1461.21,"endTime":1466.82,"body":"And so, in my experience, my PhD"},{"speaker":"Unknown","startTime":1461.21,"endTime":1466.82,"body":"has never been a detriment. It's"},{"speaker":"Unknown","startTime":1466.82,"endTime":1472.79,"body":"never been something that was,"},{"speaker":"Unknown","startTime":1466.82,"endTime":1472.79,"body":"you know, taken as a negative."},{"speaker":"Unknown","startTime":1473.03,"endTime":1478.67,"body":"It has always helped me in those"},{"speaker":"Unknown","startTime":1473.03,"endTime":1478.67,"body":"types of situations. So and I"},{"speaker":"Unknown","startTime":1478.67,"endTime":1483.05,"body":"think it's interesting over time"},{"speaker":"Unknown","startTime":1478.67,"endTime":1483.05,"body":"that regardless of what my"},{"speaker":"Unknown","startTime":1483.05,"endTime":1486.71,"body":"personal and professional goals"},{"speaker":"Unknown","startTime":1483.05,"endTime":1486.71,"body":"are, because the goal post keeps"},{"speaker":"Unknown","startTime":1486.71,"endTime":1490.67,"body":"moving, right, and that's great."},{"speaker":"Unknown","startTime":1486.71,"endTime":1490.67,"body":"And I'm so happy that I've been"},{"speaker":"Unknown","startTime":1491.09,"endTime":1496.73,"body":"afforded that opportunity to"},{"speaker":"Unknown","startTime":1491.09,"endTime":1496.73,"body":"keep moving it but I've always"},{"speaker":"Unknown","startTime":1496.73,"endTime":1500.45,"body":"come back to this learning"},{"speaker":"Unknown","startTime":1496.73,"endTime":1500.45,"body":"doesn't have to suck and that's"},{"speaker":"Unknown","startTime":1500.45,"endTime":1505.22,"body":"super exciting. So we're at"},{"speaker":"Unknown","startTime":1500.45,"endTime":1505.22,"body":"about a half an hour mark, I"},{"speaker":"Unknown","startTime":1505.22,"endTime":1508.58,"body":"don't want to make this too"},{"speaker":"Unknown","startTime":1505.22,"endTime":1508.58,"body":"long. I just wanted to give kind"},{"speaker":"Unknown","startTime":1508.58,"endTime":1512.96,"body":"of a sampling of my own stories."},{"speaker":"Unknown","startTime":1508.58,"endTime":1512.96,"body":"I recommend that you practice"},{"speaker":"Unknown","startTime":1512.96,"endTime":1518.09,"body":"because I didn't practice this,"},{"speaker":"Unknown","startTime":1512.96,"endTime":1518.09,"body":"these answers. So they're really"},{"speaker":"Unknown","startTime":1518.09,"endTime":1524.57,"body":"off the cuff. They're pretty"},{"speaker":"Unknown","startTime":1518.09,"endTime":1524.57,"body":"stream of consciousness. And"},{"speaker":"Unknown","startTime":1524.69,"endTime":1529.25,"body":"but, you know, they're my story."},{"speaker":"Unknown","startTime":1524.69,"endTime":1529.25,"body":"And I hope that they'll inspire"},{"speaker":"Unknown","startTime":1529.25,"endTime":1533.63,"body":"you, give you some ideas, remind"},{"speaker":"Unknown","startTime":1529.25,"endTime":1533.63,"body":"you of some things that you've"},{"speaker":"Unknown","startTime":1533.66,"endTime":1536.78,"body":"you've done or some experiences"},{"speaker":"Unknown","startTime":1533.66,"endTime":1536.78,"body":"that you've had, I always find"},{"speaker":"Unknown","startTime":1536.78,"endTime":1540.74,"body":"that it's helpful to hear other"},{"speaker":"Unknown","startTime":1536.78,"endTime":1540.74,"body":"people talk about their work."},{"speaker":"Unknown","startTime":1541.07,"endTime":1545.0,"body":"And then I remember something"},{"speaker":"Unknown","startTime":1541.07,"endTime":1545.0,"body":"that I was like, Hey, I did a"},{"speaker":"Unknown","startTime":1545.0,"endTime":1550.34,"body":"project like that once, and it"},{"speaker":"Unknown","startTime":1545.0,"endTime":1550.34,"body":"gives me extra. I also recommend"},{"speaker":"Unknown","startTime":1550.34,"endTime":1553.73,"body":"writing down the highlights,"},{"speaker":"Unknown","startTime":1550.34,"endTime":1553.73,"body":"writing down the answers to"},{"speaker":"Unknown","startTime":1553.73,"endTime":1556.94,"body":"questions like these if you're"},{"speaker":"Unknown","startTime":1553.73,"endTime":1556.94,"body":"prepping for an interview."},{"speaker":"Unknown","startTime":1557.54,"endTime":1561.59,"body":"Because the stories will be"},{"speaker":"Unknown","startTime":1557.54,"endTime":1561.59,"body":"fresh in your mind, when you"},{"speaker":"Unknown","startTime":1561.59,"endTime":1566.21,"body":"have that interview, you can,"},{"speaker":"Unknown","startTime":1561.59,"endTime":1566.21,"body":"you know, or you can keep those"},{"speaker":"Unknown","startTime":1566.21,"endTime":1568.7,"body":"notes on one screen and have"},{"speaker":"Unknown","startTime":1566.21,"endTime":1568.7,"body":"your interview on the other"},{"speaker":"Unknown","startTime":1568.7,"endTime":1571.61,"body":"screen if you have two monitors"},{"speaker":"Unknown","startTime":1568.7,"endTime":1571.61,"body":"or something like that, or you"},{"speaker":"Unknown","startTime":1571.61,"endTime":1576.56,"body":"can print them out or write down"},{"speaker":"Unknown","startTime":1571.61,"endTime":1576.56,"body":"some basic thoughts. It's really"},{"speaker":"Unknown","startTime":1576.59,"endTime":1582.44,"body":"about just collecting all of"},{"speaker":"Unknown","startTime":1576.59,"endTime":1582.44,"body":"your experiences, and being able"},{"speaker":"Unknown","startTime":1582.44,"endTime":1589.31,"body":"to tell the stories of some of"},{"speaker":"Unknown","startTime":1582.44,"endTime":1589.31,"body":"the best experiences and worst"},{"speaker":"Unknown","startTime":1589.31,"endTime":1594.8,"body":"experiences that you've had. And"},{"speaker":"Unknown","startTime":1589.31,"endTime":1594.8,"body":"to really get your point across,"},{"speaker":"Unknown","startTime":1594.83,"endTime":1598.7,"body":"you know, STAR method, if you"},{"speaker":"Unknown","startTime":1594.83,"endTime":1598.7,"body":"haven't heard of it, the STAR"},{"speaker":"Unknown","startTime":1598.7,"endTime":1602.42,"body":"method of interviewing for"},{"speaker":"Unknown","startTime":1598.7,"endTime":1602.42,"body":"behavioral based questions,"},{"speaker":"Unknown","startTime":1602.42,"endTime":1609.86,"body":"which these all I think all are"},{"speaker":"Unknown","startTime":1602.42,"endTime":1609.86,"body":"situation task action results."},{"speaker":"Unknown","startTime":1609.86,"endTime":1614.21,"body":"It's basically how you set up"},{"speaker":"Unknown","startTime":1609.86,"endTime":1614.21,"body":"the story. You give the context"},{"speaker":"Unknown","startTime":1614.21,"endTime":1616.97,"body":"and then you tell what the"},{"speaker":"Unknown","startTime":1614.21,"endTime":1616.97,"body":"problem was and what you did to"},{"speaker":"Unknown","startTime":1616.97,"endTime":1620.69,"body":"solve the problem. And what was"},{"speaker":"Unknown","startTime":1616.97,"endTime":1620.69,"body":"the outcome? Google the STAR"},{"speaker":"Unknown","startTime":1620.69,"endTime":1623.84,"body":"method for interviewing if you"},{"speaker":"Unknown","startTime":1620.69,"endTime":1623.84,"body":"haven't heard of it? So there"},{"speaker":"Unknown","startTime":1623.84,"endTime":1628.97,"body":"you have it, the answer to some"},{"speaker":"Unknown","startTime":1623.84,"endTime":1628.97,"body":"of the questions in the ATD"},{"speaker":"Unknown","startTime":1628.97,"endTime":1634.34,"body":"blog. I hope it was helpful."},{"speaker":"Unknown","startTime":1628.97,"endTime":1634.34,"body":"Thanks again for joining me on"},{"speaker":"Unknown","startTime":1634.34,"endTime":1637.67,"body":"the blog. If you enjoyed this"},{"speaker":"Unknown","startTime":1634.34,"endTime":1637.67,"body":"episode, please share it with"},{"speaker":"Unknown","startTime":1637.67,"endTime":1641.33,"body":"friends and review us on your"},{"speaker":"Unknown","startTime":1637.67,"endTime":1641.33,"body":"favorite podcast platform. I"},{"speaker":"Unknown","startTime":1641.33,"endTime":1642.74,"body":"hope you'll tune in again soon."}]}