{"version":"1.0.0","segments":[{"speaker":"Lata Hamilton","startTime":0.0,"endTime":1.5,"body":"with change"},{"speaker":"Lata Hamilton","startTime":0.0,"endTime":1.5,"body":"management, we're always looking"},{"speaker":"Lata Hamilton","startTime":1.5,"endTime":5.46,"body":"at COMMUNICATIONS TRAINING and"},{"speaker":"Lata Hamilton","startTime":1.5,"endTime":5.46,"body":"business readiness. And that"},{"speaker":"Lata Hamilton","startTime":5.46,"endTime":8.97,"body":"training aspect is where we do"},{"speaker":"Lata Hamilton","startTime":5.46,"endTime":8.97,"body":"see a lot of synergies and we"},{"speaker":"Lata Hamilton","startTime":8.97,"endTime":11.34,"body":"create a lot of relationships"},{"speaker":"Lata Hamilton","startTime":8.97,"endTime":11.34,"body":"and working relationships with"},{"speaker":"Lata Hamilton","startTime":11.34,"endTime":12.45,"body":"l\u0026d teams."},{"speaker":"Heidi Kirby","startTime":18.51,"endTime":20.67,"body":"Hello, friends and"},{"speaker":"Heidi Kirby","startTime":18.51,"endTime":20.67,"body":"welcome to the block the"},{"speaker":"Heidi Kirby","startTime":20.67,"endTime":23.19,"body":"building learning and"},{"speaker":"Heidi Kirby","startTime":20.67,"endTime":23.19,"body":"organizational culture podcast."},{"speaker":"Heidi Kirby","startTime":24.0,"endTime":28.38,"body":"I'm your host, Heidi Kirby. And"},{"speaker":"Heidi Kirby","startTime":24.0,"endTime":28.38,"body":"on today's episode, I welcome my"},{"speaker":"Heidi Kirby","startTime":28.41,"endTime":33.63,"body":"wonderful electric friend Lata"},{"speaker":"Heidi Kirby","startTime":28.41,"endTime":33.63,"body":"Hamilton to talk about what I"},{"speaker":"Heidi Kirby","startTime":33.63,"endTime":39.39,"body":"like to call LMDS cousin. Change"},{"speaker":"Heidi Kirby","startTime":33.63,"endTime":39.39,"body":"Management. We compare the two"},{"speaker":"Heidi Kirby","startTime":39.39,"endTime":43.56,"body":"fields and talk about what they"},{"speaker":"Heidi Kirby","startTime":39.39,"endTime":43.56,"body":"have in common, and lattice"},{"speaker":"Heidi Kirby","startTime":43.56,"endTime":48.12,"body":"shares why she likes to work"},{"speaker":"Heidi Kirby","startTime":43.56,"endTime":48.12,"body":"with people in l\u0026d. Hey, Lata,"},{"speaker":"Heidi Kirby","startTime":48.12,"endTime":49.29,"body":"how are you? Hey,"},{"speaker":"Lata Hamilton","startTime":49.29,"endTime":52.56,"body":"Heidi, really,"},{"speaker":"Lata Hamilton","startTime":49.29,"endTime":52.56,"body":"really good to be here? I'm very"},{"speaker":"Lata Hamilton","startTime":52.56,"endTime":52.83,"body":"well,"},{"speaker":"Heidi Kirby","startTime":52.86,"endTime":56.64,"body":"I was good. Great."},{"speaker":"Heidi Kirby","startTime":52.86,"endTime":56.64,"body":"I'm so glad to have you here."},{"speaker":"Heidi Kirby","startTime":56.64,"endTime":60.48,"body":"And we're just gonna jump right"},{"speaker":"Heidi Kirby","startTime":56.64,"endTime":60.48,"body":"in. And we're gonna start with"},{"speaker":"Heidi Kirby","startTime":60.51,"endTime":64.71,"body":"tell me about you. Tell me about"},{"speaker":"Heidi Kirby","startTime":60.51,"endTime":64.71,"body":"what you do, how you got to"},{"speaker":"Heidi Kirby","startTime":64.71,"endTime":67.08,"body":"where you are today. And"},{"speaker":"Heidi Kirby","startTime":64.71,"endTime":67.08,"body":"anything fun? You want to share?"},{"speaker":"Heidi Kirby","startTime":67.08,"endTime":67.32,"body":"Thank"},{"speaker":"Lata Hamilton","startTime":67.32,"endTime":69.78,"body":"you so much."},{"speaker":"Lata Hamilton","startTime":67.32,"endTime":69.78,"body":"Yeah, thanks so much for having"},{"speaker":"Lata Hamilton","startTime":69.78,"endTime":72.84,"body":"me. Yeah, it's really great to"},{"speaker":"Lata Hamilton","startTime":69.78,"endTime":72.84,"body":"be here, like I mentioned, and I"},{"speaker":"Lata Hamilton","startTime":72.84,"endTime":77.19,"body":"guess a little bit about me. So"},{"speaker":"Lata Hamilton","startTime":72.84,"endTime":77.19,"body":"I'm a change leadership expert"},{"speaker":"Lata Hamilton","startTime":77.19,"endTime":81.06,"body":"and a confidence coach, it's"},{"speaker":"Lata Hamilton","startTime":77.19,"endTime":81.06,"body":"been an interesting path to get"},{"speaker":"Lata Hamilton","startTime":81.06,"endTime":85.86,"body":"here, I've had a lot of varied"},{"speaker":"Lata Hamilton","startTime":81.06,"endTime":85.86,"body":"careers. On the road to today, I"},{"speaker":"Lata Hamilton","startTime":85.86,"endTime":90.45,"body":"guess, is what I would say. So I"},{"speaker":"Lata Hamilton","startTime":85.86,"endTime":90.45,"body":"have worked in advertising, I've"},{"speaker":"Lata Hamilton","startTime":90.45,"endTime":94.44,"body":"worked in marketing, I've worked"},{"speaker":"Lata Hamilton","startTime":90.45,"endTime":94.44,"body":"in change management. So they're"},{"speaker":"Lata Hamilton","startTime":94.44,"endTime":96.75,"body":"kind of like my three main"},{"speaker":"Lata Hamilton","startTime":94.44,"endTime":96.75,"body":"careers that I've worked in. And"},{"speaker":"Lata Hamilton","startTime":96.75,"endTime":101.1,"body":"I've worked in everything from"},{"speaker":"Lata Hamilton","startTime":96.75,"endTime":101.1,"body":"really small creative agencies"},{"speaker":"Lata Hamilton","startTime":101.1,"endTime":104.46,"body":"with just a handful of people,"},{"speaker":"Lata Hamilton","startTime":101.1,"endTime":104.46,"body":"small startups to you know, some"},{"speaker":"Lata Hamilton","startTime":104.46,"endTime":107.7,"body":"of Australia's biggest"},{"speaker":"Lata Hamilton","startTime":104.46,"endTime":107.7,"body":"companies, and working on"},{"speaker":"Lata Hamilton","startTime":107.7,"endTime":111.18,"body":"changes that have impacted over"},{"speaker":"Lata Hamilton","startTime":107.7,"endTime":111.18,"body":"100,000 people operating model"},{"speaker":"Lata Hamilton","startTime":111.18,"endTime":114.69,"body":"changes that have impacted 1000s"},{"speaker":"Lata Hamilton","startTime":111.18,"endTime":114.69,"body":"of people, global cultural"},{"speaker":"Lata Hamilton","startTime":114.69,"endTime":117.75,"body":"transformations, struggling"},{"speaker":"Lata Hamilton","startTime":114.69,"endTime":117.75,"body":"continents, and digital"},{"speaker":"Lata Hamilton","startTime":117.75,"endTime":121.74,"body":"transformation that's changing"},{"speaker":"Lata Hamilton","startTime":117.75,"endTime":121.74,"body":"the way we work. So a big"},{"speaker":"Lata Hamilton","startTime":121.74,"endTime":125.34,"body":"diverse background on the path"},{"speaker":"Lata Hamilton","startTime":121.74,"endTime":125.34,"body":"to where I've been here. But I"},{"speaker":"Lata Hamilton","startTime":125.34,"endTime":129.81,"body":"guess, alongside my corporate"},{"speaker":"Lata Hamilton","startTime":125.34,"endTime":129.81,"body":"career, I also started my own"},{"speaker":"Lata Hamilton","startTime":129.81,"endTime":133.89,"body":"business and became an"},{"speaker":"Lata Hamilton","startTime":129.81,"endTime":133.89,"body":"accredited chain, coach and"},{"speaker":"Lata Hamilton","startTime":133.92,"endTime":138.78,"body":"neuro linguistic programming"},{"speaker":"Lata Hamilton","startTime":133.92,"endTime":138.78,"body":"practitioner. So yeah, I kind of"},{"speaker":"Lata Hamilton","startTime":138.78,"endTime":141.78,"body":"been growing that along the"},{"speaker":"Lata Hamilton","startTime":138.78,"endTime":141.78,"body":"side. And now I'm at a stage"},{"speaker":"Lata Hamilton","startTime":141.78,"endTime":144.96,"body":"where I bring the two together."},{"speaker":"Lata Hamilton","startTime":141.78,"endTime":144.96,"body":"And that's why I've sort of made"},{"speaker":"Lata Hamilton","startTime":144.96,"endTime":147.72,"body":"a bit of a move from, I guess,"},{"speaker":"Lata Hamilton","startTime":144.96,"endTime":147.72,"body":"talking mostly about change"},{"speaker":"Lata Hamilton","startTime":147.72,"endTime":151.32,"body":"management. So I am a change"},{"speaker":"Lata Hamilton","startTime":147.72,"endTime":151.32,"body":"management, a change manager, I"},{"speaker":"Lata Hamilton","startTime":151.32,"endTime":154.2,"body":"should say. And I've kind of"},{"speaker":"Lata Hamilton","startTime":151.32,"endTime":154.2,"body":"don't talk about change"},{"speaker":"Lata Hamilton","startTime":154.2,"endTime":157.02,"body":"management as much I talk about"},{"speaker":"Lata Hamilton","startTime":154.2,"endTime":157.02,"body":"change leadership and the"},{"speaker":"Lata Hamilton","startTime":157.02,"endTime":160.23,"body":"intersection between, you know,"},{"speaker":"Lata Hamilton","startTime":157.02,"endTime":160.23,"body":"how we lead change in"},{"speaker":"Lata Hamilton","startTime":160.23,"endTime":162.72,"body":"organizations, how we lead"},{"speaker":"Lata Hamilton","startTime":160.23,"endTime":162.72,"body":"change for our teams, how we"},{"speaker":"Lata Hamilton","startTime":162.72,"endTime":166.2,"body":"lead change for our people, but"},{"speaker":"Lata Hamilton","startTime":162.72,"endTime":166.2,"body":"then also how we lead change for"},{"speaker":"Lata Hamilton","startTime":166.2,"endTime":169.35,"body":"ourselves, how we grow our own"},{"speaker":"Lata Hamilton","startTime":166.2,"endTime":169.35,"body":"confidence in our own leadership"},{"speaker":"Lata Hamilton","startTime":169.35,"endTime":172.98,"body":"skills, and how we step into our"},{"speaker":"Lata Hamilton","startTime":169.35,"endTime":172.98,"body":"own leadership and our own"},{"speaker":"Lata Hamilton","startTime":172.98,"endTime":176.67,"body":"light. So I help women carve"},{"speaker":"Lata Hamilton","startTime":172.98,"endTime":176.67,"body":"their own paths for change in"},{"speaker":"Lata Hamilton","startTime":176.67,"endTime":179.25,"body":"any area, whether it's their"},{"speaker":"Lata Hamilton","startTime":176.67,"endTime":179.25,"body":"career, their leadership, or"},{"speaker":"Lata Hamilton","startTime":179.25,"endTime":183.87,"body":"their life. So yeah, it's been"},{"speaker":"Lata Hamilton","startTime":179.25,"endTime":183.87,"body":"really an really interesting"},{"speaker":"Lata Hamilton","startTime":183.87,"endTime":187.74,"body":"journey, coming to this stage."},{"speaker":"Lata Hamilton","startTime":183.87,"endTime":187.74,"body":"And I just feel so blessed to be"},{"speaker":"Lata Hamilton","startTime":187.74,"endTime":190.02,"body":"able to bring everything all"},{"speaker":"Lata Hamilton","startTime":187.74,"endTime":190.02,"body":"together and wrap it all"},{"speaker":"Lata Hamilton","startTime":190.02,"endTime":192.63,"body":"together. Everything that I love"},{"speaker":"Lata Hamilton","startTime":190.02,"endTime":192.63,"body":"to do everything that I'm really"},{"speaker":"Lata Hamilton","startTime":192.63,"endTime":195.87,"body":"good at doing, bringing it all"},{"speaker":"Lata Hamilton","startTime":192.63,"endTime":195.87,"body":"together to really empower"},{"speaker":"Lata Hamilton","startTime":195.93,"endTime":198.15,"body":"empower women in their"},{"speaker":"Lata Hamilton","startTime":195.93,"endTime":198.15,"body":"leadership and their future."},{"speaker":"Heidi Kirby","startTime":199.53,"endTime":202.29,"body":"I love it. I love"},{"speaker":"Heidi Kirby","startTime":199.53,"endTime":202.29,"body":"women in leadership."},{"speaker":"Lata Hamilton","startTime":203.85,"endTime":204.93,"body":"Space, isn't it?"},{"speaker":"Heidi Kirby","startTime":205.68,"endTime":210.0,"body":"Yes, absolutely."},{"speaker":"Heidi Kirby","startTime":205.68,"endTime":210.0,"body":"Yeah. And if you haven't figured"},{"speaker":"Heidi Kirby","startTime":210.0,"endTime":213.54,"body":"out as a listener, how this"},{"speaker":"Heidi Kirby","startTime":210.0,"endTime":213.54,"body":"relates to learning and"},{"speaker":"Heidi Kirby","startTime":213.54,"endTime":219.09,"body":"development, by now by minute"},{"speaker":"Heidi Kirby","startTime":213.54,"endTime":219.09,"body":"two, then I'll spell it out for"},{"speaker":"Heidi Kirby","startTime":219.09,"endTime":222.78,"body":"you. But I think it's pretty"},{"speaker":"Heidi Kirby","startTime":219.09,"endTime":222.78,"body":"clear when you talk about, you"},{"speaker":"Heidi Kirby","startTime":222.78,"endTime":226.89,"body":"know, influencing change at your"},{"speaker":"Heidi Kirby","startTime":222.78,"endTime":226.89,"body":"organization, leading change at"},{"speaker":"Heidi Kirby","startTime":226.89,"endTime":231.51,"body":"your organization. Looking at it"},{"speaker":"Heidi Kirby","startTime":226.89,"endTime":231.51,"body":"holistically in learning and"},{"speaker":"Heidi Kirby","startTime":231.51,"endTime":234.54,"body":"development, we do the same"},{"speaker":"Heidi Kirby","startTime":231.51,"endTime":234.54,"body":"thing, but just with learning"},{"speaker":"Heidi Kirby","startTime":234.54,"endTime":238.98,"body":"rather than change, right? And"},{"speaker":"Heidi Kirby","startTime":234.54,"endTime":238.98,"body":"the culture of learning and"},{"speaker":"Heidi Kirby","startTime":239.28,"endTime":242.1,"body":"integrating different learning"},{"speaker":"Heidi Kirby","startTime":239.28,"endTime":242.1,"body":"experiences into the"},{"speaker":"Heidi Kirby","startTime":242.1,"endTime":246.39,"body":"organization. And it takes some"},{"speaker":"Heidi Kirby","startTime":242.1,"endTime":246.39,"body":"change management skills to do"},{"speaker":"Heidi Kirby","startTime":246.39,"endTime":250.89,"body":"that even right, money, training"},{"speaker":"Heidi Kirby","startTime":246.39,"endTime":250.89,"body":"programs and things like that."},{"speaker":"Heidi Kirby","startTime":250.89,"endTime":254.28,"body":"But if we think about learning"},{"speaker":"Heidi Kirby","startTime":250.89,"endTime":254.28,"body":"and development as a profession,"},{"speaker":"Heidi Kirby","startTime":254.46,"endTime":257.43,"body":"I don't know I would call it"},{"speaker":"Heidi Kirby","startTime":254.46,"endTime":257.43,"body":"like a cousin maybe to change"},{"speaker":"Heidi Kirby","startTime":257.43,"endTime":261.75,"body":"management, or something like"},{"speaker":"Heidi Kirby","startTime":257.43,"endTime":261.75,"body":"that maybe right? Especially if"},{"speaker":"Heidi Kirby","startTime":261.75,"endTime":264.6,"body":"we think of like traditional"},{"speaker":"Heidi Kirby","startTime":261.75,"endTime":264.6,"body":"learning and development is"},{"speaker":"Heidi Kirby","startTime":264.6,"endTime":269.97,"body":"like, housed under HR and"},{"speaker":"Heidi Kirby","startTime":264.6,"endTime":269.97,"body":"surveying the internal teams"},{"speaker":"Heidi Kirby","startTime":269.97,"endTime":274.44,"body":"especially where, you know,"},{"speaker":"Heidi Kirby","startTime":269.97,"endTime":274.44,"body":"learning is gathering all the"},{"speaker":"Heidi Kirby","startTime":274.44,"endTime":278.55,"body":"information you need for the job"},{"speaker":"Heidi Kirby","startTime":274.44,"endTime":278.55,"body":"you have and development is"},{"speaker":"Heidi Kirby","startTime":278.58,"endTime":281.34,"body":"gathering all the information"},{"speaker":"Heidi Kirby","startTime":278.58,"endTime":281.34,"body":"for the job you want to have."},{"speaker":"Heidi Kirby","startTime":281.61,"endTime":288.0,"body":"And so thinking in terms of that"},{"speaker":"Heidi Kirby","startTime":281.61,"endTime":288.0,"body":"lead learning and development"},{"speaker":"Heidi Kirby","startTime":288.0,"endTime":293.64,"body":"team, being responsible for"},{"speaker":"Heidi Kirby","startTime":288.0,"endTime":293.64,"body":"learning programs, onboarding,"},{"speaker":"Heidi Kirby","startTime":293.64,"endTime":297.69,"body":"sales enablement, leadership,"},{"speaker":"Heidi Kirby","startTime":293.64,"endTime":297.69,"body":"development, all of those great"},{"speaker":"Heidi Kirby","startTime":297.69,"endTime":303.66,"body":"things you So that's kind of the"},{"speaker":"Heidi Kirby","startTime":297.69,"endTime":303.66,"body":"bread and butter of learning and"},{"speaker":"Heidi Kirby","startTime":303.66,"endTime":307.23,"body":"development. Could you give me"},{"speaker":"Heidi Kirby","startTime":303.66,"endTime":307.23,"body":"kind of like the definition of"},{"speaker":"Heidi Kirby","startTime":307.26,"endTime":310.05,"body":"change management as a"},{"speaker":"Heidi Kirby","startTime":307.26,"endTime":310.05,"body":"profession? And why it kind of"},{"speaker":"Heidi Kirby","startTime":310.05,"endTime":313.02,"body":"is the cousin to learning and"},{"speaker":"Heidi Kirby","startTime":310.05,"endTime":313.02,"body":"development?"},{"speaker":"Lata Hamilton","startTime":313.02,"endTime":315.99,"body":"Yeah, I love that"},{"speaker":"Lata Hamilton","startTime":313.02,"endTime":315.99,"body":"the cousin, we're all family,"},{"speaker":"Lata Hamilton","startTime":315.99,"endTime":316.56,"body":"right? And"},{"speaker":"Heidi Kirby","startTime":316.56,"endTime":317.52,"body":"it does, yeah,"},{"speaker":"Lata Hamilton","startTime":317.52,"endTime":319.77,"body":"I believe"},{"speaker":"Lata Hamilton","startTime":317.52,"endTime":319.77,"body":"sometimes when you like, find"},{"speaker":"Lata Hamilton","startTime":319.77,"endTime":322.77,"body":"those professions that really do"},{"speaker":"Lata Hamilton","startTime":319.77,"endTime":322.77,"body":"partner up, and they sort of,"},{"speaker":"Lata Hamilton","startTime":322.95,"endTime":325.17,"body":"you know, it's all from the same"},{"speaker":"Lata Hamilton","startTime":322.95,"endTime":325.17,"body":"hymn book and like, you know,"},{"speaker":"Lata Hamilton","startTime":325.17,"endTime":328.29,"body":"singing the same tune. And it is"},{"speaker":"Lata Hamilton","startTime":325.17,"endTime":328.29,"body":"just really beautiful to have"},{"speaker":"Lata Hamilton","startTime":328.29,"endTime":331.11,"body":"those connections across an"},{"speaker":"Lata Hamilton","startTime":328.29,"endTime":331.11,"body":"organization or across across"},{"speaker":"Lata Hamilton","startTime":331.11,"endTime":334.8,"body":"industries even. So change"},{"speaker":"Lata Hamilton","startTime":331.11,"endTime":334.8,"body":"management, I love to to find"},{"speaker":"Lata Hamilton","startTime":334.8,"endTime":337.23,"body":"things really simply. And you"},{"speaker":"Lata Hamilton","startTime":334.8,"endTime":337.23,"body":"know, I have a lot of students"},{"speaker":"Lata Hamilton","startTime":337.23,"endTime":340.77,"body":"come through my programs and my"},{"speaker":"Lata Hamilton","startTime":337.23,"endTime":340.77,"body":"courses. And I like to just"},{"speaker":"Lata Hamilton","startTime":340.77,"endTime":343.35,"body":"really make things as simple as"},{"speaker":"Lata Hamilton","startTime":340.77,"endTime":343.35,"body":"possible. So I like to define"},{"speaker":"Lata Hamilton","startTime":343.35,"endTime":346.65,"body":"change management as moving"},{"speaker":"Lata Hamilton","startTime":343.35,"endTime":346.65,"body":"people from doing things in one"},{"speaker":"Lata Hamilton","startTime":346.65,"endTime":350.34,"body":"way to doing things in a new way"},{"speaker":"Lata Hamilton","startTime":346.65,"endTime":350.34,"body":"in the organization. And that"},{"speaker":"Lata Hamilton","startTime":350.34,"endTime":353.64,"body":"could be a new process, a new"},{"speaker":"Lata Hamilton","startTime":350.34,"endTime":353.64,"body":"system, a new team structure, a"},{"speaker":"Lata Hamilton","startTime":353.64,"endTime":358.5,"body":"new a new site, like moving to a"},{"speaker":"Lata Hamilton","startTime":353.64,"endTime":358.5,"body":"new site, it could be the the"},{"speaker":"Lata Hamilton","startTime":358.53,"endTime":361.89,"body":"move to remote work, because of"},{"speaker":"Lata Hamilton","startTime":358.53,"endTime":361.89,"body":"COVID, it could be the move back"},{"speaker":"Lata Hamilton","startTime":361.89,"endTime":365.94,"body":"to the office. So anything that"},{"speaker":"Lata Hamilton","startTime":361.89,"endTime":365.94,"body":"changes in an organization. And"},{"speaker":"Lata Hamilton","startTime":365.94,"endTime":369.3,"body":"the only other thing that I"},{"speaker":"Lata Hamilton","startTime":365.94,"endTime":369.3,"body":"would sort of say is we do that"},{"speaker":"Lata Hamilton","startTime":369.3,"endTime":372.84,"body":"in order to realize the business"},{"speaker":"Lata Hamilton","startTime":369.3,"endTime":372.84,"body":"benefits. So we don't just do"},{"speaker":"Lata Hamilton","startTime":372.84,"endTime":375.51,"body":"change management to help people"},{"speaker":"Lata Hamilton","startTime":372.84,"endTime":375.51,"body":"feel good. It's not just a"},{"speaker":"Lata Hamilton","startTime":375.51,"endTime":378.63,"body":"fluffy practice, we actually are"},{"speaker":"Lata Hamilton","startTime":375.51,"endTime":378.63,"body":"doing it so that we can realize"},{"speaker":"Lata Hamilton","startTime":378.63,"endTime":381.27,"body":"the business benefits change"},{"speaker":"Lata Hamilton","startTime":378.63,"endTime":381.27,"body":"management usually works on"},{"speaker":"Lata Hamilton","startTime":381.27,"endTime":386.52,"body":"projects, often, not always, but"},{"speaker":"Lata Hamilton","startTime":381.27,"endTime":386.52,"body":"probably about 95% of change."},{"speaker":"Lata Hamilton","startTime":386.52,"endTime":390.48,"body":"Work is done in the project"},{"speaker":"Lata Hamilton","startTime":386.52,"endTime":390.48,"body":"space. And so we're really"},{"speaker":"Lata Hamilton","startTime":390.48,"endTime":393.66,"body":"looking at how can we actually"},{"speaker":"Lata Hamilton","startTime":390.48,"endTime":393.66,"body":"extract the benefits from the"},{"speaker":"Lata Hamilton","startTime":393.66,"endTime":396.99,"body":"project? How can we make sure"},{"speaker":"Lata Hamilton","startTime":393.66,"endTime":396.99,"body":"that it lands successfully and"},{"speaker":"Lata Hamilton","startTime":396.99,"endTime":401.76,"body":"is adopted successfully in the"},{"speaker":"Lata Hamilton","startTime":396.99,"endTime":401.76,"body":"organization in order to be able"},{"speaker":"Lata Hamilton","startTime":401.76,"endTime":406.14,"body":"to realize the benefits realize"},{"speaker":"Lata Hamilton","startTime":401.76,"endTime":406.14,"body":"how people are going to improve"},{"speaker":"Lata Hamilton","startTime":406.14,"endTime":409.8,"body":"the way that they do things, and"},{"speaker":"Lata Hamilton","startTime":406.14,"endTime":409.8,"body":"improve their experience as"},{"speaker":"Lata Hamilton","startTime":409.8,"endTime":413.19,"body":"well. So with change management,"},{"speaker":"Lata Hamilton","startTime":409.8,"endTime":413.19,"body":"we actually sort of focus in"},{"speaker":"Lata Hamilton","startTime":413.19,"endTime":415.71,"body":"three key areas, which is I"},{"speaker":"Lata Hamilton","startTime":413.19,"endTime":415.71,"body":"think, where like that"},{"speaker":"Lata Hamilton","startTime":415.71,"endTime":417.84,"body":"connection with learning and"},{"speaker":"Lata Hamilton","startTime":415.71,"endTime":417.84,"body":"development really comes in."},{"speaker":"Lata Hamilton","startTime":418.23,"endTime":419.97,"body":"Because with change management,"},{"speaker":"Lata Hamilton","startTime":418.23,"endTime":419.97,"body":"we're always looking at"},{"speaker":"Lata Hamilton","startTime":419.97,"endTime":423.84,"body":"communications, training and"},{"speaker":"Lata Hamilton","startTime":419.97,"endTime":423.84,"body":"business readiness. And that"},{"speaker":"Lata Hamilton","startTime":423.84,"endTime":427.32,"body":"training aspect is where we do"},{"speaker":"Lata Hamilton","startTime":423.84,"endTime":427.32,"body":"see a lot of synergies and we"},{"speaker":"Lata Hamilton","startTime":427.32,"endTime":429.69,"body":"create a lot of relationships"},{"speaker":"Lata Hamilton","startTime":427.32,"endTime":429.69,"body":"and working relationships with"},{"speaker":"Lata Hamilton","startTime":429.69,"endTime":435.33,"body":"l\u0026d teams. And yeah, it's, it is"},{"speaker":"Lata Hamilton","startTime":429.69,"endTime":435.33,"body":"just a match made in heaven. It"},{"speaker":"Lata Hamilton","startTime":435.33,"endTime":439.77,"body":"just works so well together."},{"speaker":"Lata Hamilton","startTime":435.33,"endTime":439.77,"body":"When when we're able to harness"},{"speaker":"Lata Hamilton","startTime":439.77,"endTime":443.34,"body":"those skills from from l\u0026d"},{"speaker":"Lata Hamilton","startTime":439.77,"endTime":443.34,"body":"professionals into the change"},{"speaker":"Lata Hamilton","startTime":443.34,"endTime":444.81,"body":"space and vice versa."},{"speaker":"Heidi Kirby","startTime":446.1,"endTime":449.82,"body":"Yeah, absolutely. I"},{"speaker":"Heidi Kirby","startTime":446.1,"endTime":449.82,"body":"think of specifically a project"},{"speaker":"Heidi Kirby","startTime":449.82,"endTime":454.89,"body":"that I worked on that was"},{"speaker":"Heidi Kirby","startTime":449.82,"endTime":454.89,"body":"implementing a new HRIS system"},{"speaker":"Heidi Kirby","startTime":454.92,"endTime":459.99,"body":"for our HR team. And that had"},{"speaker":"Heidi Kirby","startTime":454.92,"endTime":459.99,"body":"really well at first, it had"},{"speaker":"Heidi Kirby","startTime":459.99,"endTime":462.9,"body":"nothing to do with learning and"},{"speaker":"Heidi Kirby","startTime":459.99,"endTime":462.9,"body":"development, it was really just"},{"speaker":"Heidi Kirby","startTime":462.9,"endTime":466.83,"body":"about enablement internally,"},{"speaker":"Heidi Kirby","startTime":462.9,"endTime":466.83,"body":"right. And so there was a ton of"},{"speaker":"Heidi Kirby","startTime":466.83,"endTime":469.38,"body":"change management and"},{"speaker":"Heidi Kirby","startTime":466.83,"endTime":469.38,"body":"communication that had to go"},{"speaker":"Heidi Kirby","startTime":469.38,"endTime":472.38,"body":"into that. And that's, you know,"},{"speaker":"Heidi Kirby","startTime":469.38,"endTime":472.38,"body":"HRIS system, that's, that's"},{"speaker":"Heidi Kirby","startTime":472.38,"endTime":475.68,"body":"people's lives, that's people's"},{"speaker":"Heidi Kirby","startTime":472.38,"endTime":475.68,"body":"paychecks, right, like all of"},{"speaker":"Heidi Kirby","startTime":475.86,"endTime":478.89,"body":"their time off, all of those"},{"speaker":"Heidi Kirby","startTime":475.86,"endTime":478.89,"body":"things are housed in such a"},{"speaker":"Heidi Kirby","startTime":478.89,"endTime":482.46,"body":"system. And so it becomes super"},{"speaker":"Heidi Kirby","startTime":478.89,"endTime":482.46,"body":"crucial. But yeah, I think"},{"speaker":"Heidi Kirby","startTime":482.46,"endTime":486.06,"body":"that's great. I think it is a"},{"speaker":"Heidi Kirby","startTime":482.46,"endTime":486.06,"body":"match made in heaven. So how can"},{"speaker":"Heidi Kirby","startTime":486.06,"endTime":489.84,"body":"change management help a"},{"speaker":"Heidi Kirby","startTime":486.06,"endTime":489.84,"body":"learning team with the changes?"},{"speaker":"Lata Hamilton","startTime":489.87,"endTime":492.75,"body":"Yeah, it's a"},{"speaker":"Lata Hamilton","startTime":489.87,"endTime":492.75,"body":"really good question. I mean, a"},{"speaker":"Lata Hamilton","startTime":492.75,"endTime":495.21,"body":"lot of the change that I've"},{"speaker":"Lata Hamilton","startTime":492.75,"endTime":495.21,"body":"worked on has been in that"},{"speaker":"Lata Hamilton","startTime":495.21,"endTime":498.54,"body":"digital space, and has been in"},{"speaker":"Lata Hamilton","startTime":495.21,"endTime":498.54,"body":"sort of like, you know,"},{"speaker":"Lata Hamilton","startTime":498.54,"endTime":502.41,"body":"technology transformations, or"},{"speaker":"Lata Hamilton","startTime":498.54,"endTime":502.41,"body":"technology systems and"},{"speaker":"Lata Hamilton","startTime":502.41,"endTime":506.79,"body":"implementations. And we're"},{"speaker":"Lata Hamilton","startTime":502.41,"endTime":506.79,"body":"seeing a huge increase, I guess,"},{"speaker":"Lata Hamilton","startTime":506.79,"endTime":512.34,"body":"like an influx of those sorts of"},{"speaker":"Lata Hamilton","startTime":506.79,"endTime":512.34,"body":"systems within, like the world,"},{"speaker":"Lata Hamilton","startTime":512.52,"endTime":515.64,"body":"just generally, their"},{"speaker":"Lata Hamilton","startTime":512.52,"endTime":515.64,"body":"technologies coming out"},{"speaker":"Lata Hamilton","startTime":515.64,"endTime":519.33,"body":"specifically for the learning"},{"speaker":"Lata Hamilton","startTime":515.64,"endTime":519.33,"body":"and development space, for, you"},{"speaker":"Lata Hamilton","startTime":519.33,"endTime":522.06,"body":"know, Ed, tech, all of those"},{"speaker":"Lata Hamilton","startTime":519.33,"endTime":522.06,"body":"sorts of things that would"},{"speaker":"Lata Hamilton","startTime":522.06,"endTime":525.81,"body":"partner for learning and"},{"speaker":"Lata Hamilton","startTime":522.06,"endTime":525.81,"body":"development. So in terms of"},{"speaker":"Lata Hamilton","startTime":525.81,"endTime":529.83,"body":"like, where change management"},{"speaker":"Lata Hamilton","startTime":525.81,"endTime":529.83,"body":"could help an l\u0026d team, if they"},{"speaker":"Lata Hamilton","startTime":529.83,"endTime":532.8,"body":"were looking to implement, like"},{"speaker":"Lata Hamilton","startTime":529.83,"endTime":532.8,"body":"a system like that, or looking"},{"speaker":"Lata Hamilton","startTime":532.8,"endTime":535.68,"body":"to do, even even looking through"},{"speaker":"Lata Hamilton","startTime":532.8,"endTime":535.68,"body":"any kind of program. But if we"},{"speaker":"Lata Hamilton","startTime":535.68,"endTime":537.93,"body":"talk about a system, I think"},{"speaker":"Lata Hamilton","startTime":535.68,"endTime":537.93,"body":"it's something that everybody"},{"speaker":"Lata Hamilton","startTime":537.93,"endTime":540.03,"body":"can kind of relate to, everybody"},{"speaker":"Lata Hamilton","startTime":537.93,"endTime":540.03,"body":"can handle."},{"speaker":"Lata Hamilton","startTime":541.86,"endTime":545.25,"body":"So when we when so like I"},{"speaker":"Lata Hamilton","startTime":541.86,"endTime":545.25,"body":"mentioned, it's sort of like"},{"speaker":"Lata Hamilton","startTime":545.25,"endTime":548.85,"body":"change management looks at the"},{"speaker":"Lata Hamilton","startTime":545.25,"endTime":548.85,"body":"big picture of the change. We're"},{"speaker":"Lata Hamilton","startTime":548.85,"endTime":551.82,"body":"not just looking at a particular"},{"speaker":"Lata Hamilton","startTime":548.85,"endTime":551.82,"body":"process, we're not just looking"},{"speaker":"Lata Hamilton","startTime":551.82,"endTime":554.85,"body":"at a particular system, we look"},{"speaker":"Lata Hamilton","startTime":551.82,"endTime":554.85,"body":"holistically at the entire"},{"speaker":"Lata Hamilton","startTime":554.88,"endTime":558.72,"body":"environment that that system or"},{"speaker":"Lata Hamilton","startTime":554.88,"endTime":558.72,"body":"that that change is going to sit"},{"speaker":"Lata Hamilton","startTime":558.72,"endTime":562.32,"body":"in, and we look end to end. So"},{"speaker":"Lata Hamilton","startTime":558.72,"endTime":562.32,"body":"we go, you know, not just what"},{"speaker":"Lata Hamilton","startTime":562.32,"endTime":565.71,"body":"do people need to know about"},{"speaker":"Lata Hamilton","startTime":562.32,"endTime":565.71,"body":"this? And like how to make the"},{"speaker":"Lata Hamilton","startTime":565.71,"endTime":568.44,"body":"things that people need to learn"},{"speaker":"Lata Hamilton","startTime":565.71,"endTime":568.44,"body":"about how to use the system, for"},{"speaker":"Lata Hamilton","startTime":568.44,"endTime":572.91,"body":"example, we also look at, you"},{"speaker":"Lata Hamilton","startTime":568.44,"endTime":572.91,"body":"know, why, why are we needing to"},{"speaker":"Lata Hamilton","startTime":572.97,"endTime":575.97,"body":"implement the system? What are"},{"speaker":"Lata Hamilton","startTime":572.97,"endTime":575.97,"body":"the benefits of the system? What"},{"speaker":"Lata Hamilton","startTime":575.97,"endTime":578.4,"body":"are some of the other things"},{"speaker":"Lata Hamilton","startTime":575.97,"endTime":578.4,"body":"that people need to know? Or"},{"speaker":"Lata Hamilton","startTime":578.4,"endTime":580.23,"body":"what are some of the other"},{"speaker":"Lata Hamilton","startTime":578.4,"endTime":580.23,"body":"questions that they would like"},{"speaker":"Lata Hamilton","startTime":580.26,"endTime":583.77,"body":"that they would ask about this"},{"speaker":"Lata Hamilton","startTime":580.26,"endTime":583.77,"body":"system? And then how does this"},{"speaker":"Lata Hamilton","startTime":583.77,"endTime":586.65,"body":"system relate to other systems"},{"speaker":"Lata Hamilton","startTime":583.77,"endTime":586.65,"body":"that already exists in your"},{"speaker":"Lata Hamilton","startTime":586.65,"endTime":589.86,"body":"organization, or other systems"},{"speaker":"Lata Hamilton","startTime":586.65,"endTime":589.86,"body":"that might be on the roadmap for"},{"speaker":"Lata Hamilton","startTime":589.86,"endTime":593.61,"body":"future implementation? So we"},{"speaker":"Lata Hamilton","startTime":589.86,"endTime":593.61,"body":"really look holistically with a"},{"speaker":"Lata Hamilton","startTime":593.61,"endTime":597.39,"body":"change perspective. And I know"},{"speaker":"Lata Hamilton","startTime":593.61,"endTime":597.39,"body":"that that's sometimes because"},{"speaker":"Lata Hamilton","startTime":597.39,"endTime":600.84,"body":"we're in that project space. If"},{"speaker":"Lata Hamilton","startTime":597.39,"endTime":600.84,"body":"you think about Unlike a lot of"},{"speaker":"Lata Hamilton","startTime":600.87,"endTime":603.42,"body":"l\u0026d teams that I've worked with,"},{"speaker":"Lata Hamilton","startTime":600.87,"endTime":603.42,"body":"so learning and development"},{"speaker":"Lata Hamilton","startTime":603.42,"endTime":605.61,"body":"teams that I've worked with,"},{"speaker":"Lata Hamilton","startTime":603.42,"endTime":605.61,"body":"they're actually like a business"},{"speaker":"Lata Hamilton","startTime":605.61,"endTime":609.54,"body":"as usual team that sit in the"},{"speaker":"Lata Hamilton","startTime":605.61,"endTime":609.54,"body":"business. And so they're, you"},{"speaker":"Lata Hamilton","startTime":609.54,"endTime":612.03,"body":"know, usually like a permanent"},{"speaker":"Lata Hamilton","startTime":609.54,"endTime":612.03,"body":"team that sits in the business."},{"speaker":"Lata Hamilton","startTime":612.03,"endTime":615.39,"body":"And they are usually at"},{"speaker":"Lata Hamilton","startTime":612.03,"endTime":615.39,"body":"capacity, they have a lot"},{"speaker":"Lata Hamilton","startTime":615.39,"endTime":619.08,"body":"already, they have those regular"},{"speaker":"Lata Hamilton","startTime":615.39,"endTime":619.08,"body":"programs and rhythms that"},{"speaker":"Lata Hamilton","startTime":619.08,"endTime":621.48,"body":"they're delivering. Plus, then"},{"speaker":"Lata Hamilton","startTime":619.08,"endTime":621.48,"body":"they have their learning and"},{"speaker":"Lata Hamilton","startTime":621.48,"endTime":625.08,"body":"development projects on top."},{"speaker":"Lata Hamilton","startTime":621.48,"endTime":625.08,"body":"Whereas a change manager usually"},{"speaker":"Lata Hamilton","startTime":625.08,"endTime":628.53,"body":"comes in specifically to work on"},{"speaker":"Lata Hamilton","startTime":625.08,"endTime":628.53,"body":"a project. So we have a little"},{"speaker":"Lata Hamilton","startTime":628.53,"endTime":631.89,"body":"bit more of that bandwidth, I"},{"speaker":"Lata Hamilton","startTime":628.53,"endTime":631.89,"body":"think, to kind of look more"},{"speaker":"Lata Hamilton","startTime":631.89,"endTime":636.12,"body":"holistically and see the bigger"},{"speaker":"Lata Hamilton","startTime":631.89,"endTime":636.12,"body":"picture. And then to be able to"},{"speaker":"Lata Hamilton","startTime":636.12,"endTime":639.42,"body":"really partner with that"},{"speaker":"Lata Hamilton","startTime":636.12,"endTime":639.42,"body":"learning team. We do look at"},{"speaker":"Lata Hamilton","startTime":639.42,"endTime":642.12,"body":"like the whole IT environment."},{"speaker":"Lata Hamilton","startTime":639.42,"endTime":642.12,"body":"And we can kind of sometimes"},{"speaker":"Lata Hamilton","startTime":642.57,"endTime":645.87,"body":"asks, ask tricky questions,"},{"speaker":"Lata Hamilton","startTime":642.57,"endTime":645.87,"body":"because we want to understand"},{"speaker":"Lata Hamilton","startTime":645.87,"endTime":647.88,"body":"exactly what this is going to"},{"speaker":"Lata Hamilton","startTime":645.87,"endTime":647.88,"body":"mean for people and their"},{"speaker":"Lata Hamilton","startTime":647.88,"endTime":652.62,"body":"experience and the integration"},{"speaker":"Lata Hamilton","startTime":647.88,"endTime":652.62,"body":"and the implementation. We want"},{"speaker":"Lata Hamilton","startTime":652.62,"endTime":654.99,"body":"to we want to understand all of"},{"speaker":"Lata Hamilton","startTime":652.62,"endTime":654.99,"body":"those things. So sometimes we"},{"speaker":"Lata Hamilton","startTime":654.99,"endTime":657.96,"body":"might ask questions around"},{"speaker":"Lata Hamilton","startTime":654.99,"endTime":657.96,"body":"great, like, you know, like,"},{"speaker":"Lata Hamilton","startTime":657.96,"endTime":661.32,"body":"what's, what's the whole IT"},{"speaker":"Lata Hamilton","startTime":657.96,"endTime":661.32,"body":"environment around this? where's"},{"speaker":"Lata Hamilton","startTime":661.32,"endTime":665.4,"body":"this going to fit into the whole"},{"speaker":"Lata Hamilton","startTime":661.32,"endTime":665.4,"body":"it ecosystem? How are you going"},{"speaker":"Lata Hamilton","startTime":665.4,"endTime":668.34,"body":"to support this ongoing? How are"},{"speaker":"Lata Hamilton","startTime":665.4,"endTime":668.34,"body":"you going to make sure that it"},{"speaker":"Lata Hamilton","startTime":668.34,"endTime":671.07,"body":"improves in the future, that"},{"speaker":"Lata Hamilton","startTime":668.34,"endTime":671.07,"body":"it's not just like set and"},{"speaker":"Lata Hamilton","startTime":671.07,"endTime":675.66,"body":"forget this this l\u0026d system that"},{"speaker":"Lata Hamilton","startTime":671.07,"endTime":675.66,"body":"it's actually going to be"},{"speaker":"Lata Hamilton","startTime":675.69,"endTime":678.63,"body":"continuously improved? In the"},{"speaker":"Lata Hamilton","startTime":675.69,"endTime":678.63,"body":"future? Who's going to do that?"},{"speaker":"Lata Hamilton","startTime":678.63,"endTime":680.58,"body":"How are they going to do that?"},{"speaker":"Lata Hamilton","startTime":678.63,"endTime":680.58,"body":"Or when are they going to do"},{"speaker":"Lata Hamilton","startTime":680.58,"endTime":684.54,"body":"that? What does that support"},{"speaker":"Lata Hamilton","startTime":680.58,"endTime":684.54,"body":"model look like? You know, what"},{"speaker":"Lata Hamilton","startTime":684.54,"endTime":688.44,"body":"happens if you need to update"},{"speaker":"Lata Hamilton","startTime":684.54,"endTime":688.44,"body":"things? And what happens if that"},{"speaker":"Lata Hamilton","startTime":688.44,"endTime":691.98,"body":"system, you know, isn't isn't"},{"speaker":"Lata Hamilton","startTime":688.44,"endTime":691.98,"body":"supported by the vendor anymore?"},{"speaker":"Lata Hamilton","startTime":691.98,"endTime":694.77,"body":"Down the down the track? What"},{"speaker":"Lata Hamilton","startTime":691.98,"endTime":694.77,"body":"are you going to do about it? So"},{"speaker":"Lata Hamilton","startTime":694.77,"endTime":698.58,"body":"we look at not just putting the"},{"speaker":"Lata Hamilton","startTime":694.77,"endTime":698.58,"body":"system in? How do we keep the"},{"speaker":"Lata Hamilton","startTime":698.58,"endTime":703.47,"body":"system there and keep it useful"},{"speaker":"Lata Hamilton","startTime":698.58,"endTime":703.47,"body":"and sustainable and being used"},{"speaker":"Lata Hamilton","startTime":703.47,"endTime":706.83,"body":"by people. There's like a really"},{"speaker":"Lata Hamilton","startTime":703.47,"endTime":706.83,"body":"good example that I have"},{"speaker":"Lata Hamilton","startTime":706.83,"endTime":710.46,"body":"actually on this is like,"},{"speaker":"Lata Hamilton","startTime":706.83,"endTime":710.46,"body":"there's one like learning tool"},{"speaker":"Lata Hamilton","startTime":711.15,"endTime":715.53,"body":"that is like a bit of it like a"},{"speaker":"Lata Hamilton","startTime":711.15,"endTime":715.53,"body":"sort of an ed tech kind of an"},{"speaker":"Lata Hamilton","startTime":715.53,"endTime":718.8,"body":"app. But I won't mention that."},{"speaker":"Lata Hamilton","startTime":715.53,"endTime":718.8,"body":"Because I don't want to like"},{"speaker":"Lata Hamilton","startTime":718.8,"endTime":721.89,"body":"necessarily put it under the"},{"speaker":"Lata Hamilton","startTime":718.8,"endTime":721.89,"body":"spotlight. But like this tool"},{"speaker":"Lata Hamilton","startTime":721.89,"endTime":725.61,"body":"gets used on the over the top of"},{"speaker":"Lata Hamilton","startTime":721.89,"endTime":725.61,"body":"other tools. And it's like,"},{"speaker":"Lata Hamilton","startTime":725.64,"endTime":730.14,"body":"that's great. But then, so like"},{"speaker":"Lata Hamilton","startTime":725.64,"endTime":730.14,"body":"you can implement it. But then"},{"speaker":"Lata Hamilton","startTime":730.14,"endTime":733.17,"body":"you've really got to have that"},{"speaker":"Lata Hamilton","startTime":730.14,"endTime":733.17,"body":"process ongoing around how"},{"speaker":"Lata Hamilton","startTime":733.17,"endTime":735.99,"body":"you're going to keep it up to"},{"speaker":"Lata Hamilton","startTime":733.17,"endTime":735.99,"body":"date, how are you going to keep"},{"speaker":"Lata Hamilton","startTime":735.99,"endTime":738.45,"body":"making sure that if your"},{"speaker":"Lata Hamilton","startTime":735.99,"endTime":738.45,"body":"business process changes in the"},{"speaker":"Lata Hamilton","startTime":738.45,"endTime":741.66,"body":"business, that this tool, that"},{"speaker":"Lata Hamilton","startTime":738.45,"endTime":741.66,"body":"there's a process to make sure"},{"speaker":"Lata Hamilton","startTime":741.66,"endTime":745.02,"body":"that this tool gets updated at"},{"speaker":"Lata Hamilton","startTime":741.66,"endTime":745.02,"body":"the same time. So it is really"},{"speaker":"Lata Hamilton","startTime":745.02,"endTime":748.98,"body":"looking at that whole end to"},{"speaker":"Lata Hamilton","startTime":745.02,"endTime":748.98,"body":"end, not just now but right into"},{"speaker":"Lata Hamilton","startTime":748.98,"endTime":754.8,"body":"the future. And then the other"},{"speaker":"Lata Hamilton","startTime":748.98,"endTime":754.8,"body":"thing is like I'm very much like"},{"speaker":"Lata Hamilton","startTime":754.8,"endTime":758.01,"body":"something that I do in the in"},{"speaker":"Lata Hamilton","startTime":754.8,"endTime":758.01,"body":"the Change Leadership course"},{"speaker":"Lata Hamilton","startTime":758.01,"endTime":760.77,"body":"that I have, which is leading"},{"speaker":"Lata Hamilton","startTime":758.01,"endTime":760.77,"body":"successful change, I really talk"},{"speaker":"Lata Hamilton","startTime":760.77,"endTime":763.14,"body":"a lot about sort of stakeholder"},{"speaker":"Lata Hamilton","startTime":760.77,"endTime":763.14,"body":"management, stakeholder"},{"speaker":"Lata Hamilton","startTime":763.14,"endTime":766.92,"body":"engagement and stakeholder"},{"speaker":"Lata Hamilton","startTime":763.14,"endTime":766.92,"body":"influence. And so as a change"},{"speaker":"Lata Hamilton","startTime":766.92,"endTime":769.59,"body":"manager, I'll often like come"},{"speaker":"Lata Hamilton","startTime":766.92,"endTime":769.59,"body":"into an organization and build"},{"speaker":"Lata Hamilton","startTime":769.59,"endTime":771.75,"body":"relationships and build"},{"speaker":"Lata Hamilton","startTime":769.59,"endTime":771.75,"body":"connections across the business"},{"speaker":"Lata Hamilton","startTime":771.75,"endTime":775.65,"body":"really fast. Because I want to"},{"speaker":"Lata Hamilton","startTime":771.75,"endTime":775.65,"body":"know, who's who in the zoo, I"},{"speaker":"Lata Hamilton","startTime":775.65,"endTime":779.43,"body":"want to know who could I who"},{"speaker":"Lata Hamilton","startTime":775.65,"endTime":779.43,"body":"could, who needs to be engaged"},{"speaker":"Lata Hamilton","startTime":779.43,"endTime":783.24,"body":"in order to help me deliver this"},{"speaker":"Lata Hamilton","startTime":779.43,"endTime":783.24,"body":"change, or who's going to own"},{"speaker":"Lata Hamilton","startTime":783.24,"endTime":785.88,"body":"this change, you know, for the"},{"speaker":"Lata Hamilton","startTime":783.24,"endTime":785.88,"body":"business moving forward. So we,"},{"speaker":"Lata Hamilton","startTime":786.33,"endTime":788.46,"body":"we kind of connect with the"},{"speaker":"Lata Hamilton","startTime":786.33,"endTime":788.46,"body":"business team with the"},{"speaker":"Lata Hamilton","startTime":788.46,"endTime":790.92,"body":"communications team with the"},{"speaker":"Lata Hamilton","startTime":788.46,"endTime":790.92,"body":"learning and development team."},{"speaker":"Lata Hamilton","startTime":790.92,"endTime":794.13,"body":"And we kept we make connections"},{"speaker":"Lata Hamilton","startTime":790.92,"endTime":794.13,"body":"all across the business. And I"},{"speaker":"Lata Hamilton","startTime":794.13,"endTime":797.52,"body":"think sometimes like, you know,"},{"speaker":"Lata Hamilton","startTime":794.13,"endTime":797.52,"body":"we like I will play matchmaker"},{"speaker":"Lata Hamilton","startTime":798.24,"endTime":803.01,"body":"between gas teams and introduce"},{"speaker":"Lata Hamilton","startTime":798.24,"endTime":803.01,"body":"them. And it might be that they"},{"speaker":"Lata Hamilton","startTime":803.01,"endTime":805.65,"body":"know of each other, but they've"},{"speaker":"Lata Hamilton","startTime":803.01,"endTime":805.65,"body":"never really gone and sat down"},{"speaker":"Lata Hamilton","startTime":805.65,"endTime":808.65,"body":"together. So like instead of,"},{"speaker":"Lata Hamilton","startTime":805.65,"endTime":808.65,"body":"say, for example, instead of the"},{"speaker":"Lata Hamilton","startTime":808.65,"endTime":810.6,"body":"learning and development team"},{"speaker":"Lata Hamilton","startTime":808.65,"endTime":810.6,"body":"trying to come up with all the"},{"speaker":"Lata Hamilton","startTime":810.6,"endTime":813.12,"body":"communications for the new"},{"speaker":"Lata Hamilton","startTime":810.6,"endTime":813.12,"body":"system that they want to"},{"speaker":"Lata Hamilton","startTime":813.12,"endTime":817.23,"body":"implement. It could be that, you"},{"speaker":"Lata Hamilton","startTime":813.12,"endTime":817.23,"body":"know, a sort of introduce them"},{"speaker":"Lata Hamilton","startTime":817.23,"endTime":819.81,"body":"and actually sit down and have a"},{"speaker":"Lata Hamilton","startTime":817.23,"endTime":819.81,"body":"session with them with the comms"},{"speaker":"Lata Hamilton","startTime":819.81,"endTime":823.56,"body":"team and the comms team are"},{"speaker":"Lata Hamilton","startTime":819.81,"endTime":823.56,"body":"experts in how to communicate"},{"speaker":"Lata Hamilton","startTime":823.56,"endTime":826.23,"body":"that system. And so then"},{"speaker":"Lata Hamilton","startTime":823.56,"endTime":826.23,"body":"suddenly, you're not being"},{"speaker":"Lata Hamilton","startTime":826.23,"endTime":829.92,"body":"expected to do everything for"},{"speaker":"Lata Hamilton","startTime":826.23,"endTime":829.92,"body":"your project end to end. So"},{"speaker":"Lata Hamilton","startTime":829.92,"endTime":834.03,"body":"really kind of like to connect"},{"speaker":"Lata Hamilton","startTime":829.92,"endTime":834.03,"body":"those teams together. But then"},{"speaker":"Lata Hamilton","startTime":834.03,"endTime":837.21,"body":"also, what we also do in change"},{"speaker":"Lata Hamilton","startTime":834.03,"endTime":837.21,"body":"is we do talk a lot about"},{"speaker":"Lata Hamilton","startTime":837.21,"endTime":840.21,"body":"culture, we talk about our ways"},{"speaker":"Lata Hamilton","startTime":837.21,"endTime":840.21,"body":"of working, we talk about what"},{"speaker":"Lata Hamilton","startTime":840.21,"endTime":844.17,"body":"needs to change around the"},{"speaker":"Lata Hamilton","startTime":840.21,"endTime":844.17,"body":"system, or around the processes"},{"speaker":"Lata Hamilton","startTime":844.17,"endTime":846.72,"body":"to make actually work"},{"speaker":"Lata Hamilton","startTime":844.17,"endTime":846.72,"body":"effectively. What are the some"},{"speaker":"Lata Hamilton","startTime":846.72,"endTime":849.21,"body":"of the soft skills or the"},{"speaker":"Lata Hamilton","startTime":846.72,"endTime":849.21,"body":"leadership skills or the extra"},{"speaker":"Lata Hamilton","startTime":849.21,"endTime":852.51,"body":"capabilities that might be"},{"speaker":"Lata Hamilton","startTime":849.21,"endTime":852.51,"body":"required. And so we can help to"},{"speaker":"Lata Hamilton","startTime":852.51,"endTime":855.57,"body":"embed a learning culture for a"},{"speaker":"Lata Hamilton","startTime":852.51,"endTime":855.57,"body":"learning and development team"},{"speaker":"Lata Hamilton","startTime":855.69,"endTime":857.7,"body":"who might come up with the"},{"speaker":"Lata Hamilton","startTime":855.69,"endTime":857.7,"body":"learning culture, and then"},{"speaker":"Lata Hamilton","startTime":857.7,"endTime":860.34,"body":"change can help to actually"},{"speaker":"Lata Hamilton","startTime":857.7,"endTime":860.34,"body":"bring it to the organization."},{"speaker":"Lata Hamilton","startTime":861.06,"endTime":864.54,"body":"And then something that I think"},{"speaker":"Lata Hamilton","startTime":861.06,"endTime":864.54,"body":"has been really powerful when"},{"speaker":"Lata Hamilton","startTime":864.54,"endTime":869.1,"body":"I've partnered with learning"},{"speaker":"Lata Hamilton","startTime":864.54,"endTime":869.1,"body":"teams in the past. It's like"},{"speaker":"Lata Hamilton","startTime":869.1,"endTime":872.01,"body":"when there's like, for example,"},{"speaker":"Lata Hamilton","startTime":869.1,"endTime":872.01,"body":"like a new operating model, and"},{"speaker":"Lata Hamilton","startTime":872.01,"endTime":874.38,"body":"there are those new you"},{"speaker":"Lata Hamilton","startTime":872.01,"endTime":874.38,"body":"mentioned, like development,"},{"speaker":"Lata Hamilton","startTime":874.38,"endTime":878.88,"body":"those new skill sets those new"},{"speaker":"Lata Hamilton","startTime":874.38,"endTime":878.88,"body":"responsibilities in a role. It's"},{"speaker":"Lata Hamilton","startTime":878.88,"endTime":880.41,"body":"a lot of work. Is it a tidy?"},{"speaker":"Heidi Kirby","startTime":881.13,"endTime":884.64,"body":"Yeah, yes, it's a"},{"speaker":"Heidi Kirby","startTime":881.13,"endTime":884.64,"body":"lot of work."},{"speaker":"Lata Hamilton","startTime":884.67,"endTime":889.2,"body":"And so, again,"},{"speaker":"Lata Hamilton","startTime":884.67,"endTime":889.2,"body":"like if there is a new model, or"},{"speaker":"Lata Hamilton","startTime":889.23,"endTime":892.44,"body":"restructure of a team and new"},{"speaker":"Lata Hamilton","startTime":889.23,"endTime":892.44,"body":"roles and responsibilities,"},{"speaker":"Lata Hamilton","startTime":893.07,"endTime":897.42,"body":"again, a change manager can kind"},{"speaker":"Lata Hamilton","startTime":893.07,"endTime":897.42,"body":"of come in and help understand"},{"speaker":"Lata Hamilton","startTime":897.51,"endTime":901.23,"body":"everything holistically, end to"},{"speaker":"Lata Hamilton","startTime":897.51,"endTime":901.23,"body":"end and and how to really bring"},{"speaker":"Lata Hamilton","startTime":901.23,"endTime":905.46,"body":"people on board with what that"},{"speaker":"Lata Hamilton","startTime":901.23,"endTime":905.46,"body":"new model or restructure or new"},{"speaker":"Lata Hamilton","startTime":905.46,"endTime":909.18,"body":"team structure since they would"},{"speaker":"Lata Hamilton","startTime":905.46,"endTime":909.18,"body":"look like. So yeah, there's a"},{"speaker":"Lata Hamilton","startTime":909.18,"endTime":912.21,"body":"lot that we can do to come in"},{"speaker":"Lata Hamilton","startTime":909.18,"endTime":912.21,"body":"and help and change management"},{"speaker":"Lata Hamilton","startTime":912.21,"endTime":916.65,"body":"is still a pretty new industry"},{"speaker":"Lata Hamilton","startTime":912.21,"endTime":916.65,"body":"and profession. It's not, it's"},{"speaker":"Lata Hamilton","startTime":916.65,"endTime":920.94,"body":"not sort of, not everybody knows"},{"speaker":"Lata Hamilton","startTime":916.65,"endTime":920.94,"body":"what changes or knows how to use"},{"speaker":"Lata Hamilton","startTime":920.94,"endTime":924.66,"body":"change. But when, when change"},{"speaker":"Lata Hamilton","startTime":920.94,"endTime":924.66,"body":"and learning come together, I"},{"speaker":"Lata Hamilton","startTime":924.66,"endTime":927.36,"body":"just think it's magic, like the"},{"speaker":"Lata Hamilton","startTime":924.66,"endTime":927.36,"body":"magic just starts to happen."},{"speaker":"Lata Hamilton","startTime":927.36,"endTime":931.23,"body":"Because you sort of you have the"},{"speaker":"Lata Hamilton","startTime":927.36,"endTime":931.23,"body":"same objective around really"},{"speaker":"Lata Hamilton","startTime":931.23,"endTime":933.9,"body":"supporting people's experience"},{"speaker":"Lata Hamilton","startTime":931.23,"endTime":933.9,"body":"and supporting people's"},{"speaker":"Lata Hamilton","startTime":933.9,"endTime":936.45,"body":"development and how they can be"},{"speaker":"Lata Hamilton","startTime":933.9,"endTime":936.45,"body":"the best version of themselves"},{"speaker":"Lata Hamilton","startTime":936.45,"endTime":940.02,"body":"in an organization and in their"},{"speaker":"Lata Hamilton","startTime":936.45,"endTime":940.02,"body":"career and in their life. So,"},{"speaker":"Lata Hamilton","startTime":940.53,"endTime":943.41,"body":"yeah, I think that there's just"},{"speaker":"Lata Hamilton","startTime":940.53,"endTime":943.41,"body":"so much value connecting each"},{"speaker":"Lata Hamilton","startTime":943.41,"endTime":945.93,"body":"other. Yeah, and"},{"speaker":"Heidi Kirby","startTime":945.93,"endTime":950.73,"body":"I love what you say"},{"speaker":"Heidi Kirby","startTime":945.93,"endTime":950.73,"body":"about, you know, being able to"},{"speaker":"Heidi Kirby","startTime":950.73,"endTime":955.23,"body":"just add that extra layer of"},{"speaker":"Heidi Kirby","startTime":950.73,"endTime":955.23,"body":"almost like the not just the"},{"speaker":"Heidi Kirby","startTime":955.23,"endTime":960.57,"body":"root cause analysis, but like,"},{"speaker":"Heidi Kirby","startTime":955.23,"endTime":960.57,"body":"working to keep things cross"},{"speaker":"Heidi Kirby","startTime":960.57,"endTime":964.86,"body":"functional. I think that that's"},{"speaker":"Heidi Kirby","startTime":960.57,"endTime":964.86,"body":"where a lot of times learning"},{"speaker":"Heidi Kirby","startTime":964.86,"endTime":968.04,"body":"and development is lacking a"},{"speaker":"Heidi Kirby","startTime":964.86,"endTime":968.04,"body":"little bit, right. Like you"},{"speaker":"Heidi Kirby","startTime":968.04,"endTime":971.49,"body":"said, we're always at bandwidth,"},{"speaker":"Heidi Kirby","startTime":968.04,"endTime":971.49,"body":"right? We're always trying to"},{"speaker":"Heidi Kirby","startTime":971.64,"endTime":974.61,"body":"prove our worth and prove our"},{"speaker":"Heidi Kirby","startTime":971.64,"endTime":974.61,"body":"value. But I think part of the"},{"speaker":"Heidi Kirby","startTime":974.61,"endTime":978.27,"body":"problem is that we're so"},{"speaker":"Heidi Kirby","startTime":974.61,"endTime":978.27,"body":"reactive, right? Like, I feel"},{"speaker":"Heidi Kirby","startTime":978.27,"endTime":980.52,"body":"like every learning and"},{"speaker":"Heidi Kirby","startTime":978.27,"endTime":980.52,"body":"development team that I've"},{"speaker":"Heidi Kirby","startTime":980.52,"endTime":984.66,"body":"worked on is reacting to the"},{"speaker":"Heidi Kirby","startTime":980.52,"endTime":984.66,"body":"business rather than being"},{"speaker":"Heidi Kirby","startTime":984.66,"endTime":989.28,"body":"proactive. And I think working"},{"speaker":"Heidi Kirby","startTime":984.66,"endTime":989.28,"body":"with change managers can help us"},{"speaker":"Heidi Kirby","startTime":989.28,"endTime":995.07,"body":"to be able to be more proactive"},{"speaker":"Heidi Kirby","startTime":989.28,"endTime":995.07,"body":"and give us some of that extra"},{"speaker":"Heidi Kirby","startTime":995.07,"endTime":997.83,"body":"bandwidth, like you're talking"},{"speaker":"Heidi Kirby","startTime":995.07,"endTime":997.83,"body":"about looking at things"},{"speaker":"Heidi Kirby","startTime":997.86,"endTime":1001.91,"body":"holistically, especially with"},{"speaker":"Heidi Kirby","startTime":997.86,"endTime":1001.91,"body":"the software that goes over top"},{"speaker":"Heidi Kirby","startTime":1001.91,"endTime":1004.55,"body":"of other software that will not"},{"speaker":"Heidi Kirby","startTime":1001.91,"endTime":1004.55,"body":"be named, there could be any of"},{"speaker":"Heidi Kirby","startTime":1004.55,"endTime":1007.07,"body":"a few of them, right? Like"},{"speaker":"Heidi Kirby","startTime":1004.55,"endTime":1007.07,"body":"there's a few quite popular."},{"speaker":"Lata Hamilton","startTime":1009.65,"endTime":1013.07,"body":"Just, it's yeah,"},{"speaker":"Lata Hamilton","startTime":1009.65,"endTime":1013.07,"body":"like right now, it was what I"},{"speaker":"Lata Hamilton","startTime":1013.07,"endTime":1016.73,"body":"would say, we just got this"},{"speaker":"Lata Hamilton","startTime":1013.07,"endTime":1016.73,"body":"plethora of apps out there."},{"speaker":"Heidi Kirby","startTime":1016.819,"endTime":1020.539,"body":"Yeah. But like"},{"speaker":"Heidi Kirby","startTime":1016.819,"endTime":1020.539,"body":"that, specifically, is something"},{"speaker":"Heidi Kirby","startTime":1020.539,"endTime":1024.139,"body":"that should be shared between"},{"speaker":"Heidi Kirby","startTime":1020.539,"endTime":1024.139,"body":"learning and development,"},{"speaker":"Heidi Kirby","startTime":1024.139,"endTime":1027.499,"body":"marketing, like depending on you"},{"speaker":"Heidi Kirby","startTime":1024.139,"endTime":1027.499,"body":"know, the structure of your"},{"speaker":"Heidi Kirby","startTime":1027.499,"endTime":1032.719,"body":"business and what your products"},{"speaker":"Heidi Kirby","startTime":1027.499,"endTime":1032.719,"body":"are, there are cross functional"},{"speaker":"Heidi Kirby","startTime":1032.719,"endTime":1035.419,"body":"efforts happening, that if"},{"speaker":"Heidi Kirby","startTime":1032.719,"endTime":1035.419,"body":"you're not aware of what the"},{"speaker":"Heidi Kirby","startTime":1035.419,"endTime":1038.899,"body":"other teams in your organization"},{"speaker":"Heidi Kirby","startTime":1035.419,"endTime":1038.899,"body":"are doing, you're going to be"},{"speaker":"Heidi Kirby","startTime":1038.899,"endTime":1043.699,"body":"duplicating efforts you're going"},{"speaker":"Heidi Kirby","startTime":1038.899,"endTime":1043.699,"body":"to be, you know, people in"},{"speaker":"Heidi Kirby","startTime":1043.699,"endTime":1046.849,"body":"learning and development always"},{"speaker":"Heidi Kirby","startTime":1043.699,"endTime":1046.849,"body":"want the seat at the table, and"},{"speaker":"Heidi Kirby","startTime":1046.849,"endTime":1050.209,"body":"why aren't we you know, involved"},{"speaker":"Heidi Kirby","startTime":1046.849,"endTime":1050.209,"body":"in all these things. And, and I"},{"speaker":"Heidi Kirby","startTime":1050.209,"endTime":1052.459,"body":"think sometimes we do it to"},{"speaker":"Heidi Kirby","startTime":1050.209,"endTime":1052.459,"body":"ourselves, because we don't have"},{"speaker":"Heidi Kirby","startTime":1052.459,"endTime":1056.389,"body":"those conversations with others."},{"speaker":"Heidi Kirby","startTime":1052.459,"endTime":1056.389,"body":"And we don't find out what"},{"speaker":"Heidi Kirby","startTime":1056.389,"endTime":1060.409,"body":"everyone else is working on and"},{"speaker":"Heidi Kirby","startTime":1056.389,"endTime":1060.409,"body":"where we can collaborate, rather"},{"speaker":"Heidi Kirby","startTime":1060.409,"endTime":1065.269,"body":"than kind of be in those silos."},{"speaker":"Heidi Kirby","startTime":1060.409,"endTime":1065.269,"body":"So I think that we have a lot to"},{"speaker":"Heidi Kirby","startTime":1065.269,"endTime":1067.189,"body":"learn from Change management is"},{"speaker":"Heidi Kirby","startTime":1065.269,"endTime":1067.189,"body":"a good"},{"speaker":"Lata Hamilton","startTime":1067.19,"endTime":1069.29,"body":"cost benefit"},{"speaker":"Lata Hamilton","startTime":1067.19,"endTime":1069.29,"body":"there too, sometimes, right?"},{"speaker":"Lata Hamilton","startTime":1069.29,"endTime":1072.77,"body":"Like if you know that, say three"},{"speaker":"Lata Hamilton","startTime":1069.29,"endTime":1072.77,"body":"areas of the business learning,"},{"speaker":"Lata Hamilton","startTime":1072.77,"endTime":1075.89,"body":"marketing and sales, for"},{"speaker":"Lata Hamilton","startTime":1072.77,"endTime":1075.89,"body":"example, if they're all looking"},{"speaker":"Lata Hamilton","startTime":1075.89,"endTime":1079.55,"body":"for similar type of solution,"},{"speaker":"Lata Hamilton","startTime":1075.89,"endTime":1079.55,"body":"like a similar type of system or"},{"speaker":"Lata Hamilton","startTime":1079.55,"endTime":1083.0,"body":"app, it's like you can band"},{"speaker":"Lata Hamilton","startTime":1079.55,"endTime":1083.0,"body":"together and go, Hey, you know,"},{"speaker":"Lata Hamilton","startTime":1083.81,"endTime":1087.2,"body":"triple the number of licenses or"},{"speaker":"Lata Hamilton","startTime":1083.81,"endTime":1087.2,"body":"triple the triple implementation"},{"speaker":"Lata Hamilton","startTime":1087.2,"endTime":1092.72,"body":"and pull the budget together and"},{"speaker":"Lata Hamilton","startTime":1087.2,"endTime":1092.72,"body":"actually have more negotiating"},{"speaker":"Lata Hamilton","startTime":1092.72,"endTime":1096.32,"body":"power, for example, with the"},{"speaker":"Lata Hamilton","startTime":1092.72,"endTime":1096.32,"body":"vendors or implement that rather"},{"speaker":"Lata Hamilton","startTime":1096.32,"endTime":1099.29,"body":"than having three separate"},{"speaker":"Lata Hamilton","startTime":1096.32,"endTime":1099.29,"body":"project teams working on the"},{"speaker":"Lata Hamilton","startTime":1099.29,"endTime":1103.58,"body":"same delivery, like pulling"},{"speaker":"Lata Hamilton","startTime":1099.29,"endTime":1103.58,"body":"resources together. And you"},{"speaker":"Lata Hamilton","startTime":1103.58,"endTime":1106.58,"body":"know, like, many hands make"},{"speaker":"Lata Hamilton","startTime":1103.58,"endTime":1106.58,"body":"light work, right. So,"},{"speaker":"Heidi Kirby","startTime":1107.24,"endTime":1111.59,"body":"yeah, or worst case"},{"speaker":"Heidi Kirby","startTime":1107.24,"endTime":1111.59,"body":"scenario, you have those three"},{"speaker":"Heidi Kirby","startTime":1111.59,"endTime":1114.92,"body":"teams buying three separate"},{"speaker":"Heidi Kirby","startTime":1111.59,"endTime":1114.92,"body":"pieces of software, say"},{"speaker":"Lata Hamilton","startTime":1114.92,"endTime":1117.62,"body":"that you say"},{"speaker":"Lata Hamilton","startTime":1114.92,"endTime":1117.62,"body":"that, Heidi, but I've seen it,"},{"speaker":"Lata Hamilton","startTime":1117.65,"endTime":1121.79,"body":"I've seen it before. Because of"},{"speaker":"Lata Hamilton","startTime":1117.65,"endTime":1121.79,"body":"that connections that are you"},{"speaker":"Lata Hamilton","startTime":1121.79,"endTime":1125.51,"body":"know, like I make, and I"},{"speaker":"Lata Hamilton","startTime":1121.79,"endTime":1125.51,"body":"encourage my students in leading"},{"speaker":"Lata Hamilton","startTime":1125.51,"endTime":1127.97,"body":"successful change, I encourage"},{"speaker":"Lata Hamilton","startTime":1125.51,"endTime":1127.97,"body":"them to just go in and just"},{"speaker":"Lata Hamilton","startTime":1128.15,"endTime":1131.57,"body":"network widely across the"},{"speaker":"Lata Hamilton","startTime":1128.15,"endTime":1131.57,"body":"business because exactly that"},{"speaker":"Lata Hamilton","startTime":1131.57,"endTime":1136.28,"body":"scenario happens. It is reality."},{"speaker":"Lata Hamilton","startTime":1131.57,"endTime":1136.28,"body":"And there's just there's easier"},{"speaker":"Lata Hamilton","startTime":1136.28,"endTime":1139.43,"body":"ways of there's easier ways of"},{"speaker":"Lata Hamilton","startTime":1136.28,"endTime":1139.43,"body":"doing business. Let's just say"},{"speaker":"Lata Hamilton","startTime":1139.49,"endTime":1144.68,"body":"it's easier ways to get to get"},{"speaker":"Lata Hamilton","startTime":1139.49,"endTime":1144.68,"body":"the results that you need. Yeah,"},{"speaker":"Heidi Kirby","startTime":1145.7,"endTime":1150.62,"body":"yeah. So what did"},{"speaker":"Heidi Kirby","startTime":1145.7,"endTime":1150.62,"body":"change managers love about l\u0026d"},{"speaker":"Heidi Kirby","startTime":1150.62,"endTime":1151.52,"body":"professionals"},{"speaker":"Lata Hamilton","startTime":1152.06,"endTime":1155.87,"body":"to it, you know,"},{"speaker":"Lata Hamilton","startTime":1152.06,"endTime":1155.87,"body":"like, I actually love working"},{"speaker":"Lata Hamilton","startTime":1155.87,"endTime":1159.74,"body":"with the business teams like the"},{"speaker":"Lata Hamilton","startTime":1155.87,"endTime":1159.74,"body":"business's usual teams that are"},{"speaker":"Lata Hamilton","startTime":1159.83,"endTime":1163.52,"body":"sort of connected to change. And"},{"speaker":"Lata Hamilton","startTime":1159.83,"endTime":1163.52,"body":"it's like, you know, it's the"},{"speaker":"Lata Hamilton","startTime":1163.52,"endTime":1165.32,"body":"same with the comms team. So if"},{"speaker":"Lata Hamilton","startTime":1163.52,"endTime":1165.32,"body":"there's an internal"},{"speaker":"Lata Hamilton","startTime":1165.32,"endTime":1167.9,"body":"communications team or a"},{"speaker":"Lata Hamilton","startTime":1165.32,"endTime":1167.9,"body":"communications team in the"},{"speaker":"Lata Hamilton","startTime":1167.9,"endTime":1171.29,"body":"business, like I love going and"},{"speaker":"Lata Hamilton","startTime":1167.9,"endTime":1171.29,"body":"working with them, if there's an"},{"speaker":"Lata Hamilton","startTime":1171.29,"endTime":1174.38,"body":"l\u0026d team or a training team in"},{"speaker":"Lata Hamilton","startTime":1171.29,"endTime":1174.38,"body":"the business, I love going and"},{"speaker":"Lata Hamilton","startTime":1174.38,"endTime":1176.72,"body":"working with them and, and"},{"speaker":"Lata Hamilton","startTime":1174.38,"endTime":1176.72,"body":"getting their support with a"},{"speaker":"Lata Hamilton","startTime":1176.72,"endTime":1181.73,"body":"change. Often I don't have in"},{"speaker":"Lata Hamilton","startTime":1176.72,"endTime":1181.73,"body":"the organization like I don't"},{"speaker":"Lata Hamilton","startTime":1181.73,"endTime":1185.51,"body":"have necessarily the the"},{"speaker":"Lata Hamilton","startTime":1181.73,"endTime":1185.51,"body":"knowledge, the background and"},{"speaker":"Lata Hamilton","startTime":1185.51,"endTime":1188.45,"body":"like sort of that subject matter"},{"speaker":"Lata Hamilton","startTime":1185.51,"endTime":1188.45,"body":"expertise of how the business"},{"speaker":"Lata Hamilton","startTime":1188.45,"endTime":1191.36,"body":"functions and how the business"},{"speaker":"Lata Hamilton","startTime":1188.45,"endTime":1191.36,"body":"works and what the history has"},{"speaker":"Lata Hamilton","startTime":1191.36,"endTime":1194.48,"body":"been, you know, what's been"},{"speaker":"Lata Hamilton","startTime":1191.36,"endTime":1194.48,"body":"delivered before so there's been"},{"speaker":"Lata Hamilton","startTime":1194.48,"endTime":1199.52,"body":"changes when the second or third"},{"speaker":"Lata Hamilton","startTime":1194.48,"endTime":1199.52,"body":"stab at a change and the l\u0026d"},{"speaker":"Lata Hamilton","startTime":1199.52,"endTime":1203.27,"body":"team has gotten has had that"},{"speaker":"Lata Hamilton","startTime":1199.52,"endTime":1203.27,"body":"experience of like how that how"},{"speaker":"Lata Hamilton","startTime":1203.27,"endTime":1206.36,"body":"we've tried to implement it in"},{"speaker":"Lata Hamilton","startTime":1203.27,"endTime":1206.36,"body":"the past. So getting that"},{"speaker":"Lata Hamilton","startTime":1206.39,"endTime":1210.71,"body":"feedback and those reflections"},{"speaker":"Lata Hamilton","startTime":1206.39,"endTime":1210.71,"body":"and those experiences is just"},{"speaker":"Lata Hamilton","startTime":1210.71,"endTime":1214.79,"body":"absolute gold. But yeah, like"},{"speaker":"Lata Hamilton","startTime":1210.71,"endTime":1214.79,"body":"there's just a lot of relief, I"},{"speaker":"Lata Hamilton","startTime":1214.79,"endTime":1218.03,"body":"think when a learning and"},{"speaker":"Lata Hamilton","startTime":1214.79,"endTime":1218.03,"body":"development person or a training"},{"speaker":"Lata Hamilton","startTime":1218.03,"endTime":1222.59,"body":"person is allocated to a change,"},{"speaker":"Lata Hamilton","startTime":1218.03,"endTime":1222.59,"body":"because it's just this whole,"},{"speaker":"Lata Hamilton","startTime":1223.22,"endTime":1226.55,"body":"you know, change is such a big"},{"speaker":"Lata Hamilton","startTime":1223.22,"endTime":1226.55,"body":"broad area, we cover comms"},{"speaker":"Lata Hamilton","startTime":1226.55,"endTime":1229.67,"body":"training and business readiness,"},{"speaker":"Lata Hamilton","startTime":1226.55,"endTime":1229.67,"body":"we're not necessarily experts in"},{"speaker":"Lata Hamilton","startTime":1229.67,"endTime":1234.74,"body":"any one of those things. Like, I"},{"speaker":"Lata Hamilton","startTime":1229.67,"endTime":1234.74,"body":"have knowledge and expertise in"},{"speaker":"Lata Hamilton","startTime":1234.77,"endTime":1238.37,"body":"each of them. And I teach my"},{"speaker":"Lata Hamilton","startTime":1234.77,"endTime":1238.37,"body":"students that too, but it's"},{"speaker":"Lata Hamilton","startTime":1238.37,"endTime":1242.78,"body":"almost like we were more high"},{"speaker":"Lata Hamilton","startTime":1238.37,"endTime":1242.78,"body":"level and at the overview, and"},{"speaker":"Lata Hamilton","startTime":1242.78,"endTime":1245.24,"body":"it's really great to partner"},{"speaker":"Lata Hamilton","startTime":1242.78,"endTime":1245.24,"body":"with people who have the"},{"speaker":"Lata Hamilton","startTime":1245.24,"endTime":1248.75,"body":"expertise, have the skills, you"},{"speaker":"Lata Hamilton","startTime":1245.24,"endTime":1248.75,"body":"know, have the knowledge about"},{"speaker":"Lata Hamilton","startTime":1248.75,"endTime":1251.84,"body":"how people learn how people"},{"speaker":"Lata Hamilton","startTime":1248.75,"endTime":1251.84,"body":"absorb information, and how"},{"speaker":"Lata Hamilton","startTime":1251.84,"endTime":1255.86,"body":"people absorb capability and how"},{"speaker":"Lata Hamilton","startTime":1251.84,"endTime":1255.86,"body":"people embed it and integrate"},{"speaker":"Lata Hamilton","startTime":1255.86,"endTime":1260.54,"body":"capability to be able to"},{"speaker":"Lata Hamilton","startTime":1255.86,"endTime":1260.54,"body":"actually partner us on a change"},{"speaker":"Lata Hamilton","startTime":1260.87,"endTime":1267.59,"body":"and take on, you know, that real"},{"speaker":"Lata Hamilton","startTime":1260.87,"endTime":1267.59,"body":"that that focus and actually be"},{"speaker":"Lata Hamilton","startTime":1267.59,"endTime":1272.36,"body":"able to give the recipients of"},{"speaker":"Lata Hamilton","startTime":1267.59,"endTime":1272.36,"body":"the change or the impacted teams"},{"speaker":"Lata Hamilton","startTime":1272.36,"endTime":1275.33,"body":"are leaders of the change, give"},{"speaker":"Lata Hamilton","startTime":1272.36,"endTime":1275.33,"body":"them their attention and give"},{"speaker":"Lata Hamilton","startTime":1275.33,"endTime":1278.12,"body":"them their focus and their"},{"speaker":"Lata Hamilton","startTime":1275.33,"endTime":1278.12,"body":"skills and expertise to help the"},{"speaker":"Lata Hamilton","startTime":1278.12,"endTime":1282.62,"body":"training and capability part of"},{"speaker":"Lata Hamilton","startTime":1278.12,"endTime":1282.62,"body":"the change. If there isn't an"},{"speaker":"Lata Hamilton","startTime":1282.62,"endTime":1288.68,"body":"l\u0026d person, I'll jump in to do"},{"speaker":"Lata Hamilton","startTime":1282.62,"endTime":1288.68,"body":"it. But yeah, like, oh, or I"},{"speaker":"Lata Hamilton","startTime":1288.68,"endTime":1292.49,"body":"have to coach somebody else in"},{"speaker":"Lata Hamilton","startTime":1288.68,"endTime":1292.49,"body":"the team. Oh, sure. You know, I"},{"speaker":"Lata Hamilton","startTime":1292.88,"endTime":1296.75,"body":"sort of do the change planning,"},{"speaker":"Lata Hamilton","startTime":1292.88,"endTime":1296.75,"body":"and then somebody else will come"},{"speaker":"Lata Hamilton","startTime":1296.75,"endTime":1299.24,"body":"in to help. So I've got to try"},{"speaker":"Lata Hamilton","startTime":1296.75,"endTime":1299.24,"body":"and coach somebody from the"},{"speaker":"Lata Hamilton","startTime":1299.24,"endTime":1303.23,"body":"ground up. And it's just so much"},{"speaker":"Lata Hamilton","startTime":1299.24,"endTime":1303.23,"body":"easier to have somebody who's"},{"speaker":"Lata Hamilton","startTime":1303.23,"endTime":1305.84,"body":"already got those skill sets."},{"speaker":"Lata Hamilton","startTime":1303.23,"endTime":1305.84,"body":"And they they're really"},{"speaker":"Lata Hamilton","startTime":1305.84,"endTime":1309.68,"body":"passionate about improving the"},{"speaker":"Lata Hamilton","startTime":1305.84,"endTime":1309.68,"body":"experience of people about"},{"speaker":"Lata Hamilton","startTime":1309.68,"endTime":1313.25,"body":"developing people skills about"},{"speaker":"Lata Hamilton","startTime":1309.68,"endTime":1313.25,"body":"developing people's, you know,"},{"speaker":"Lata Hamilton","startTime":1313.25,"endTime":1316.4,"body":"confidence about developing"},{"speaker":"Lata Hamilton","startTime":1313.25,"endTime":1316.4,"body":"people's knowledge and their use"},{"speaker":"Lata Hamilton","startTime":1316.4,"endTime":1319.46,"body":"of different systems and"},{"speaker":"Lata Hamilton","startTime":1316.4,"endTime":1319.46,"body":"applications in a business. So"},{"speaker":"Lata Hamilton","startTime":1320.27,"endTime":1322.91,"body":"yeah, I just love it. Whenever"},{"speaker":"Lata Hamilton","startTime":1320.27,"endTime":1322.91,"body":"we get the opportunity to"},{"speaker":"Lata Hamilton","startTime":1322.91,"endTime":1326.63,"body":"partner with the l\u0026d team or a"},{"speaker":"Lata Hamilton","startTime":1322.91,"endTime":1326.63,"body":"training team. I'm like, thank"},{"speaker":"Lata Hamilton","startTime":1326.63,"endTime":1330.17,"body":"you. I love it."},{"speaker":"Heidi Kirby","startTime":1330.199,"endTime":1333.319,"body":"That's great. I've"},{"speaker":"Heidi Kirby","startTime":1330.199,"endTime":1333.319,"body":"never had the pleasure of having"},{"speaker":"Heidi Kirby","startTime":1333.319,"endTime":1337.099,"body":"a change manager work on my"},{"speaker":"Heidi Kirby","startTime":1333.319,"endTime":1337.099,"body":"team. But I think I would love"},{"speaker":"Heidi Kirby","startTime":1337.099,"endTime":1341.359,"body":"that. I think there's also"},{"speaker":"Heidi Kirby","startTime":1337.099,"endTime":1341.359,"body":"probably some folks that I've"},{"speaker":"Heidi Kirby","startTime":1341.359,"endTime":1344.779,"body":"worked with in the past who"},{"speaker":"Heidi Kirby","startTime":1341.359,"endTime":1344.779,"body":"would feel a little little bit"},{"speaker":"Heidi Kirby","startTime":1344.779,"endTime":1349.099,"body":"territorial about having a"},{"speaker":"Heidi Kirby","startTime":1344.779,"endTime":1349.099,"body":"change manager come in, and I'm"},{"speaker":"Heidi Kirby","startTime":1349.099,"endTime":1353.149,"body":"sure that you have some stories"},{"speaker":"Heidi Kirby","startTime":1349.099,"endTime":1353.149,"body":"about that kind of thing. And"},{"speaker":"Heidi Kirby","startTime":1353.959,"endTime":1358.999,"body":"but what would be like your"},{"speaker":"Heidi Kirby","startTime":1353.959,"endTime":1358.999,"body":"number one recommendation for"},{"speaker":"Heidi Kirby","startTime":1359.029,"endTime":1362.569,"body":"change managers working together"},{"speaker":"Heidi Kirby","startTime":1359.029,"endTime":1362.569,"body":"with l\u0026d teams, so maybe you"},{"speaker":"Heidi Kirby","startTime":1362.569,"endTime":1365.719,"body":"have an l\u0026d team that has a"},{"speaker":"Heidi Kirby","startTime":1362.569,"endTime":1365.719,"body":"couple of those people on it."},{"speaker":"Heidi Kirby","startTime":1365.749,"endTime":1369.139,"body":"They're like, Who's this person?"},{"speaker":"Heidi Kirby","startTime":1365.749,"endTime":1369.139,"body":"And what are they doing here?"},{"speaker":"Heidi Kirby","startTime":1369.139,"endTime":1373.819,"body":"And how would you kind of like,"},{"speaker":"Heidi Kirby","startTime":1369.139,"endTime":1373.819,"body":"break the ice and recommend that"},{"speaker":"Heidi Kirby","startTime":1373.849,"endTime":1377.299,"body":"you work together? Instead of"},{"speaker":"Heidi Kirby","startTime":1373.849,"endTime":1377.299,"body":"kind of being territorial?"},{"speaker":"Lata Hamilton","startTime":1377.33,"endTime":1381.95,"body":"Yeah, it does"},{"speaker":"Lata Hamilton","startTime":1377.33,"endTime":1381.95,"body":"happen. And honestly, as a, as a"},{"speaker":"Lata Hamilton","startTime":1381.95,"endTime":1385.4,"body":"change professional, I'll come"},{"speaker":"Lata Hamilton","startTime":1381.95,"endTime":1385.4,"body":"into an organization or into a"},{"speaker":"Lata Hamilton","startTime":1385.4,"endTime":1389.42,"body":"project. And I know, I'm going"},{"speaker":"Lata Hamilton","startTime":1385.4,"endTime":1389.42,"body":"to leave. I know I'm going to"},{"speaker":"Lata Hamilton","startTime":1389.42,"endTime":1395.63,"body":"leave. So any thoughts that"},{"speaker":"Lata Hamilton","startTime":1389.42,"endTime":1395.63,"body":"everybody has about like, you"},{"speaker":"Lata Hamilton","startTime":1395.63,"endTime":1397.85,"body":"know, are they coming in to take"},{"speaker":"Lata Hamilton","startTime":1395.63,"endTime":1397.85,"body":"our job? Or are they trying to"},{"speaker":"Lata Hamilton","startTime":1397.85,"endTime":1400.1,"body":"take over this bit and stuff"},{"speaker":"Lata Hamilton","startTime":1397.85,"endTime":1400.1,"body":"like that, it's really not the"},{"speaker":"Lata Hamilton","startTime":1400.1,"endTime":1403.22,"body":"case at all. We're, we're change"},{"speaker":"Lata Hamilton","startTime":1400.1,"endTime":1403.22,"body":"management, we're just looking"},{"speaker":"Lata Hamilton","startTime":1403.22,"endTime":1406.46,"body":"to deliver and get the best"},{"speaker":"Lata Hamilton","startTime":1403.22,"endTime":1406.46,"body":"outcome possible. So sometimes"},{"speaker":"Lata Hamilton","startTime":1406.46,"endTime":1409.73,"body":"it is about sort of going, you"},{"speaker":"Lata Hamilton","startTime":1406.46,"endTime":1409.73,"body":"know, this is my space. This is"},{"speaker":"Lata Hamilton","startTime":1409.73,"endTime":1413.36,"body":"what I can do for you. If you're"},{"speaker":"Lata Hamilton","startTime":1409.73,"endTime":1413.36,"body":"an l\u0026d professional, so going,"},{"speaker":"Lata Hamilton","startTime":1413.48,"endTime":1415.82,"body":"like having real clear"},{"speaker":"Lata Hamilton","startTime":1413.48,"endTime":1415.82,"body":"delineation, like, Hey, here's,"},{"speaker":"Lata Hamilton","startTime":1415.85,"endTime":1418.58,"body":"here's my skill set, here's my"},{"speaker":"Lata Hamilton","startTime":1415.85,"endTime":1418.58,"body":"capacity, here's what I can do"},{"speaker":"Lata Hamilton","startTime":1418.58,"endTime":1422.03,"body":"for you. And here's what I own"},{"speaker":"Lata Hamilton","startTime":1418.58,"endTime":1422.03,"body":"and cover. Because oftentimes, a"},{"speaker":"Lata Hamilton","startTime":1422.03,"endTime":1425.36,"body":"change manager will be like,"},{"speaker":"Lata Hamilton","startTime":1422.03,"endTime":1425.36,"body":"Thank you, like, Thank you for"},{"speaker":"Lata Hamilton","startTime":1425.36,"endTime":1428.81,"body":"making that clear. And thank you"},{"speaker":"Lata Hamilton","startTime":1425.36,"endTime":1428.81,"body":"for showing how I can how I can"},{"speaker":"Lata Hamilton","startTime":1428.81,"endTime":1431.39,"body":"best work with you. Thank you"},{"speaker":"Lata Hamilton","startTime":1428.81,"endTime":1431.39,"body":"for showing how like what the"},{"speaker":"Lata Hamilton","startTime":1431.39,"endTime":1436.1,"body":"process is to engage your, your"},{"speaker":"Lata Hamilton","startTime":1431.39,"endTime":1436.1,"body":"team or your your, your"},{"speaker":"Lata Hamilton","startTime":1436.1,"endTime":1441.29,"body":"capacity. And also, we're"},{"speaker":"Lata Hamilton","startTime":1436.1,"endTime":1441.29,"body":"usually like, this is fantastic."},{"speaker":"Lata Hamilton","startTime":1441.29,"endTime":1445.55,"body":"Like, we actually, we actually"},{"speaker":"Lata Hamilton","startTime":1441.29,"endTime":1445.55,"body":"would rather that the business"},{"speaker":"Lata Hamilton","startTime":1445.55,"endTime":1448.43,"body":"teams like l\u0026d and like"},{"speaker":"Lata Hamilton","startTime":1445.55,"endTime":1448.43,"body":"communications, that they"},{"speaker":"Lata Hamilton","startTime":1448.43,"endTime":1451.28,"body":"actually have a real hand in the"},{"speaker":"Lata Hamilton","startTime":1448.43,"endTime":1451.28,"body":"change, and that they come on"},{"speaker":"Lata Hamilton","startTime":1451.28,"endTime":1453.47,"body":"board and actually partner with"},{"speaker":"Lata Hamilton","startTime":1451.28,"endTime":1453.47,"body":"us because they're gonna be"},{"speaker":"Lata Hamilton","startTime":1453.47,"endTime":1456.86,"body":"there after we leave. Like the"},{"speaker":"Lata Hamilton","startTime":1453.47,"endTime":1456.86,"body":"whole point of a tomb raider is"},{"speaker":"Lata Hamilton","startTime":1456.89,"endTime":1460.49,"body":"to really help with transition."},{"speaker":"Lata Hamilton","startTime":1456.89,"endTime":1460.49,"body":"We don't, we don't stay around."},{"speaker":"Lata Hamilton","startTime":1461.3,"endTime":1464.06,"body":"Like after the project, usually,"},{"speaker":"Lata Hamilton","startTime":1461.3,"endTime":1464.06,"body":"because most changes delivered"},{"speaker":"Lata Hamilton","startTime":1464.06,"endTime":1469.07,"body":"on a project, we don't stay"},{"speaker":"Lata Hamilton","startTime":1464.06,"endTime":1469.07,"body":"around. So it is about kind of"},{"speaker":"Lata Hamilton","startTime":1469.07,"endTime":1472.04,"body":"probably just being really clear"},{"speaker":"Lata Hamilton","startTime":1469.07,"endTime":1472.04,"body":"what your role is and how you'd"},{"speaker":"Lata Hamilton","startTime":1472.04,"endTime":1475.61,"body":"like us to work with you. And"},{"speaker":"Lata Hamilton","startTime":1472.04,"endTime":1475.61,"body":"the same goes for any change"},{"speaker":"Lata Hamilton","startTime":1475.61,"endTime":1479.24,"body":"professionals who are out there,"},{"speaker":"Lata Hamilton","startTime":1475.61,"endTime":1479.24,"body":"like, be aware that there are"},{"speaker":"Lata Hamilton","startTime":1479.24,"endTime":1481.28,"body":"business teams that might"},{"speaker":"Lata Hamilton","startTime":1479.24,"endTime":1481.28,"body":"sometimes feel like you're"},{"speaker":"Lata Hamilton","startTime":1481.28,"endTime":1484.82,"body":"coming in, sort of treading on"},{"speaker":"Lata Hamilton","startTime":1481.28,"endTime":1484.82,"body":"their toes. So go in with"},{"speaker":"Lata Hamilton","startTime":1484.82,"endTime":1490.1,"body":"respect. Go in with gratitude."},{"speaker":"Lata Hamilton","startTime":1484.82,"endTime":1490.1,"body":"Go ahead with appreciation and"},{"speaker":"Lata Hamilton","startTime":1490.13,"endTime":1493.82,"body":"and ask the question, you know,"},{"speaker":"Lata Hamilton","startTime":1490.13,"endTime":1493.82,"body":"how can I best help you? How can"},{"speaker":"Lata Hamilton","startTime":1493.82,"endTime":1497.03,"body":"we best work together on this"},{"speaker":"Lata Hamilton","startTime":1493.82,"endTime":1497.03,"body":"change and be open to being"},{"speaker":"Lata Hamilton","startTime":1497.03,"endTime":1500.99,"body":"flexible? That's actually how I"},{"speaker":"Lata Hamilton","startTime":1497.03,"endTime":1500.99,"body":"teach change leadership. is is"},{"speaker":"Lata Hamilton","startTime":1501.11,"endTime":1504.32,"body":"to teach fit for purpose,"},{"speaker":"Lata Hamilton","startTime":1501.11,"endTime":1504.32,"body":"practical change leadership"},{"speaker":"Lata Hamilton","startTime":1504.32,"endTime":1507.83,"body":"through my leading successful"},{"speaker":"Lata Hamilton","startTime":1504.32,"endTime":1507.83,"body":"change program. And it's like,"},{"speaker":"Lata Hamilton","startTime":1508.73,"endTime":1512.12,"body":"how do you take all the things"},{"speaker":"Lata Hamilton","startTime":1508.73,"endTime":1512.12,"body":"that you know how to do, but"},{"speaker":"Lata Hamilton","startTime":1512.12,"endTime":1518.18,"body":"then in that organization, for"},{"speaker":"Lata Hamilton","startTime":1512.12,"endTime":1518.18,"body":"that team for that perfect, like"},{"speaker":"Lata Hamilton","startTime":1518.21,"endTime":1522.41,"body":"fourth in that, that project and"},{"speaker":"Lata Hamilton","startTime":1518.21,"endTime":1522.41,"body":"that specific project? How do"},{"speaker":"Lata Hamilton","startTime":1522.41,"endTime":1526.85,"body":"you make it work best for them"},{"speaker":"Lata Hamilton","startTime":1522.41,"endTime":1526.85,"body":"and what's right in that moment,"},{"speaker":"Lata Hamilton","startTime":1527.24,"endTime":1530.36,"body":"and it might be different, you"},{"speaker":"Lata Hamilton","startTime":1527.24,"endTime":1530.36,"body":"might work with an l\u0026d team on"},{"speaker":"Lata Hamilton","startTime":1530.36,"endTime":1533.87,"body":"one project, and they play and"},{"speaker":"Lata Hamilton","startTime":1530.36,"endTime":1533.87,"body":"they support you in one way, or"},{"speaker":"Lata Hamilton","startTime":1533.87,"endTime":1536.69,"body":"you engage and connect with each"},{"speaker":"Lata Hamilton","startTime":1533.87,"endTime":1536.69,"body":"other in one way. And then for"},{"speaker":"Lata Hamilton","startTime":1536.69,"endTime":1538.64,"body":"the next project that comes down"},{"speaker":"Lata Hamilton","startTime":1536.69,"endTime":1538.64,"body":"the line, they might be like,"},{"speaker":"Lata Hamilton","startTime":1538.64,"endTime":1541.31,"body":"not, I'm at capacity, I'm not"},{"speaker":"Lata Hamilton","startTime":1538.64,"endTime":1541.31,"body":"gonna be able to help you with"},{"speaker":"Lata Hamilton","startTime":1541.31,"endTime":1544.34,"body":"this, you'll have to do X, Y"},{"speaker":"Lata Hamilton","startTime":1541.31,"endTime":1544.34,"body":"Zed, and it could chop and"},{"speaker":"Lata Hamilton","startTime":1544.34,"endTime":1548.48,"body":"change even between projects in"},{"speaker":"Lata Hamilton","startTime":1544.34,"endTime":1548.48,"body":"an organization. So I think it"},{"speaker":"Lata Hamilton","startTime":1548.48,"endTime":1550.97,"body":"is that mutual respect, and that"},{"speaker":"Lata Hamilton","startTime":1548.48,"endTime":1550.97,"body":"mutual appreciation and"},{"speaker":"Lata Hamilton","startTime":1550.97,"endTime":1556.49,"body":"gratitude. And, yeah, and I also"},{"speaker":"Lata Hamilton","startTime":1550.97,"endTime":1556.49,"body":"really do encourage like"},{"speaker":"Lata Hamilton","startTime":1556.52,"endTime":1559.04,"body":"machines, for example, I"},{"speaker":"Lata Hamilton","startTime":1556.52,"endTime":1559.04,"body":"encourage them to go and learn"},{"speaker":"Lata Hamilton","startTime":1559.04,"endTime":1562.58,"body":"some of those extra skill sets,"},{"speaker":"Lata Hamilton","startTime":1559.04,"endTime":1562.58,"body":"so that they know what they're"},{"speaker":"Lata Hamilton","startTime":1563.99,"endTime":1567.23,"body":"they so that they can go and"},{"speaker":"Lata Hamilton","startTime":1563.99,"endTime":1567.23,"body":"learn and actually understand"},{"speaker":"Lata Hamilton","startTime":1567.23,"endTime":1570.23,"body":"even if it's just like a"},{"speaker":"Lata Hamilton","startTime":1567.23,"endTime":1570.23,"body":"Fundamentals course, or a"},{"speaker":"Lata Hamilton","startTime":1570.23,"endTime":1574.46,"body":"webinar or something like that,"},{"speaker":"Lata Hamilton","startTime":1570.23,"endTime":1574.46,"body":"to understand what like l\u0026d"},{"speaker":"Lata Hamilton","startTime":1574.46,"endTime":1577.73,"body":"professionals do, or what comms"},{"speaker":"Lata Hamilton","startTime":1574.46,"endTime":1577.73,"body":"professionals do, so that they"},{"speaker":"Lata Hamilton","startTime":1577.73,"endTime":1580.22,"body":"have that appreciation, or"},{"speaker":"Lata Hamilton","startTime":1577.73,"endTime":1580.22,"body":"here's what they need from me,"},{"speaker":"Lata Hamilton","startTime":1580.31,"endTime":1582.86,"body":"or here's what their objectives"},{"speaker":"Lata Hamilton","startTime":1580.31,"endTime":1582.86,"body":"are, here's what the outcomes"},{"speaker":"Lata Hamilton","startTime":1582.86,"endTime":1584.87,"body":"that they're trying to achieve"},{"speaker":"Lata Hamilton","startTime":1582.86,"endTime":1584.87,"body":"in the business."},{"speaker":"Heidi Kirby","startTime":1586.28,"endTime":1590.3,"body":"I love that. And I"},{"speaker":"Heidi Kirby","startTime":1586.28,"endTime":1590.3,"body":"love that you talk about, you"},{"speaker":"Heidi Kirby","startTime":1590.3,"endTime":1596.36,"body":"know, kind of the, there's got"},{"speaker":"Heidi Kirby","startTime":1590.3,"endTime":1596.36,"body":"to be a tough shell there right"},{"speaker":"Heidi Kirby","startTime":1596.36,"endTime":1600.23,"body":"to be a change manager, because"},{"speaker":"Heidi Kirby","startTime":1596.36,"endTime":1600.23,"body":"you're going to deal with the"},{"speaker":"Heidi Kirby","startTime":1600.23,"endTime":1604.16,"body":"people who are change averse,"},{"speaker":"Heidi Kirby","startTime":1600.23,"endTime":1604.16,"body":"right? Like, that's just that's"},{"speaker":"Heidi Kirby","startTime":1604.16,"endTime":1608.06,"body":"part of the gig, right? In the"},{"speaker":"Heidi Kirby","startTime":1604.16,"endTime":1608.06,"body":"same sense, again, that's"},{"speaker":"Heidi Kirby","startTime":1608.06,"endTime":1611.51,"body":"another parallel to learning and"},{"speaker":"Heidi Kirby","startTime":1608.06,"endTime":1611.51,"body":"development, because we're going"},{"speaker":"Heidi Kirby","startTime":1611.51,"endTime":1614.75,"body":"to deal with the people who"},{"speaker":"Heidi Kirby","startTime":1611.51,"endTime":1614.75,"body":"don't want to do the training,"},{"speaker":"Heidi Kirby","startTime":1614.78,"endTime":1619.22,"body":"or who have no motivation to"},{"speaker":"Heidi Kirby","startTime":1614.78,"endTime":1619.22,"body":"learn the thing, right? And"},{"speaker":"Heidi Kirby","startTime":1619.25,"endTime":1622.58,"body":"that's our challenge to is how"},{"speaker":"Heidi Kirby","startTime":1619.25,"endTime":1622.58,"body":"do we get that person who's"},{"speaker":"Heidi Kirby","startTime":1622.58,"endTime":1625.61,"body":"like, I don't even want to learn"},{"speaker":"Heidi Kirby","startTime":1622.58,"endTime":1625.61,"body":"this new system. I don't even"},{"speaker":"Heidi Kirby","startTime":1625.61,"endTime":1628.49,"body":"want a new system to begin with."},{"speaker":"Heidi Kirby","startTime":1625.61,"endTime":1628.49,"body":"I've been here 12 years, and we"},{"speaker":"Heidi Kirby","startTime":1628.49,"endTime":1632.33,"body":"haven't had one in 10. And you"},{"speaker":"Heidi Kirby","startTime":1628.49,"endTime":1632.33,"body":"know, and it's it's very much"},{"speaker":"Heidi Kirby","startTime":1632.33,"endTime":1636.86,"body":"the same kind of struggle that"},{"speaker":"Heidi Kirby","startTime":1632.33,"endTime":1636.86,"body":"we faced where people just get"},{"speaker":"Heidi Kirby","startTime":1636.86,"endTime":1641.96,"body":"set in their ways. And you have"},{"speaker":"Heidi Kirby","startTime":1636.86,"endTime":1641.96,"body":"to just kind of come to them"},{"speaker":"Heidi Kirby","startTime":1641.96,"endTime":1646.07,"body":"with the what's in it for you."},{"speaker":"Heidi Kirby","startTime":1641.96,"endTime":1646.07,"body":"So that they're more open to it."},{"speaker":"Lata Hamilton","startTime":1646.13,"endTime":1649.43,"body":"Yeah, yeah,"},{"speaker":"Lata Hamilton","startTime":1646.13,"endTime":1649.43,"body":"absolutely. Totally agree with"},{"speaker":"Lata Hamilton","startTime":1649.43,"endTime":1649.94,"body":"you, Heidi."},{"speaker":"Heidi Kirby","startTime":1651.32,"endTime":1657.47,"body":"Nice. So one of the"},{"speaker":"Heidi Kirby","startTime":1651.32,"endTime":1657.47,"body":"things one of my my big listener"},{"speaker":"Heidi Kirby","startTime":1657.47,"endTime":1662.63,"body":"pools for the podcast is"},{"speaker":"Heidi Kirby","startTime":1657.47,"endTime":1662.63,"body":"teachers or educators who are"},{"speaker":"Heidi Kirby","startTime":1662.63,"endTime":1665.93,"body":"looking to get out of the"},{"speaker":"Heidi Kirby","startTime":1662.63,"endTime":1665.93,"body":"classroom. And one of the"},{"speaker":"Heidi Kirby","startTime":1665.93,"endTime":1669.17,"body":"questions that I get a lot that"},{"speaker":"Heidi Kirby","startTime":1665.93,"endTime":1669.17,"body":"I'm just gonna kind of make a"},{"speaker":"Heidi Kirby","startTime":1669.17,"endTime":1673.82,"body":"comment on and then lead into"},{"speaker":"Heidi Kirby","startTime":1669.17,"endTime":1673.82,"body":"the last question here is, like,"},{"speaker":"Heidi Kirby","startTime":1674.54,"endTime":1679.01,"body":"what if I don't want to design"},{"speaker":"Heidi Kirby","startTime":1674.54,"endTime":1679.01,"body":"learning, but I like all of the"},{"speaker":"Heidi Kirby","startTime":1679.01,"endTime":1682.4,"body":"other aspects of instructional"},{"speaker":"Heidi Kirby","startTime":1679.01,"endTime":1682.4,"body":"design, like needs analysis,"},{"speaker":"Heidi Kirby","startTime":1682.4,"endTime":1685.43,"body":"and, you know, creating a"},{"speaker":"Heidi Kirby","startTime":1682.4,"endTime":1685.43,"body":"strategy and problems, and"},{"speaker":"Heidi Kirby","startTime":1685.43,"endTime":1690.68,"body":"things that sound a lot like,"},{"speaker":"Heidi Kirby","startTime":1685.43,"endTime":1690.68,"body":"being a change manager. So I"},{"speaker":"Heidi Kirby","startTime":1690.68,"endTime":1694.73,"body":"think that this could also be a"},{"speaker":"Heidi Kirby","startTime":1690.68,"endTime":1694.73,"body":"great opportunity for some of"},{"speaker":"Heidi Kirby","startTime":1694.73,"endTime":1698.75,"body":"the listeners who are not like,"},{"speaker":"Heidi Kirby","startTime":1694.73,"endTime":1698.75,"body":"who are not jazzed about making"},{"speaker":"Heidi Kirby","startTime":1698.75,"endTime":1702.92,"body":"elearning, who are not feeling"},{"speaker":"Heidi Kirby","startTime":1698.75,"endTime":1702.92,"body":"their graphic design skills, who"},{"speaker":"Heidi Kirby","startTime":1702.92,"endTime":1705.89,"body":"are, you know, feeling some type"},{"speaker":"Heidi Kirby","startTime":1702.92,"endTime":1705.89,"body":"of way and would rather do this"},{"speaker":"Heidi Kirby","startTime":1705.89,"endTime":1710.42,"body":"kind of organizational work to"},{"speaker":"Heidi Kirby","startTime":1705.89,"endTime":1710.42,"body":"really look into it. So that"},{"speaker":"Heidi Kirby","startTime":1710.42,"endTime":1713.3,"body":"leads me to my last question"},{"speaker":"Heidi Kirby","startTime":1710.42,"endTime":1713.3,"body":"that I asked all my guests and"},{"speaker":"Heidi Kirby","startTime":1713.3,"endTime":1717.74,"body":"that's, if you could recommend"},{"speaker":"Heidi Kirby","startTime":1713.3,"endTime":1717.74,"body":"just one resource to our"},{"speaker":"Heidi Kirby","startTime":1717.74,"endTime":1721.16,"body":"listeners around change"},{"speaker":"Heidi Kirby","startTime":1717.74,"endTime":1721.16,"body":"management, what would it be and"},{"speaker":"Heidi Kirby","startTime":1721.16,"endTime":1721.43,"body":"why"},{"speaker":"Lata Hamilton","startTime":1721.73,"endTime":1724.76,"body":"it would probably"},{"speaker":"Lata Hamilton","startTime":1721.73,"endTime":1724.76,"body":"be I've got a, I've got a free,"},{"speaker":"Lata Hamilton","startTime":1725.09,"endTime":1729.26,"body":"underpaid and overlooked"},{"speaker":"Lata Hamilton","startTime":1725.09,"endTime":1729.26,"body":"coaching action guide on my"},{"speaker":"Lata Hamilton","startTime":1729.32,"endTime":1733.49,"body":"website, so lotta hamilton.com,"},{"speaker":"Lata Hamilton","startTime":1729.32,"endTime":1733.49,"body":"if you go across to there, you"},{"speaker":"Lata Hamilton","startTime":1733.49,"endTime":1736.25,"body":"can actually see that underpaid"},{"speaker":"Lata Hamilton","startTime":1733.49,"endTime":1736.25,"body":"and overlooked coaching action"},{"speaker":"Lata Hamilton","startTime":1736.25,"endTime":1738.95,"body":"guide. And it's a free download."},{"speaker":"Lata Hamilton","startTime":1736.25,"endTime":1738.95,"body":"And it's just a little guide"},{"speaker":"Lata Hamilton","startTime":1738.95,"endTime":1741.8,"body":"that just got a simple five step"},{"speaker":"Lata Hamilton","startTime":1738.95,"endTime":1741.8,"body":"process for building career"},{"speaker":"Lata Hamilton","startTime":1741.8,"endTime":1745.16,"body":"confidence. And I think that"},{"speaker":"Lata Hamilton","startTime":1741.8,"endTime":1745.16,"body":"that's where it all starts from,"},{"speaker":"Lata Hamilton","startTime":1745.22,"endTime":1748.76,"body":"it's like, a lot of people want"},{"speaker":"Lata Hamilton","startTime":1745.22,"endTime":1748.76,"body":"to dive straight in. And they"},{"speaker":"Lata Hamilton","startTime":1748.76,"endTime":1751.22,"body":"want to learn all the technical"},{"speaker":"Lata Hamilton","startTime":1748.76,"endTime":1751.22,"body":"stuff around change and change"},{"speaker":"Lata Hamilton","startTime":1751.22,"endTime":1755.15,"body":"leadership. And it's like, until"},{"speaker":"Lata Hamilton","startTime":1751.22,"endTime":1755.15,"body":"unless you have the confidence"},{"speaker":"Lata Hamilton","startTime":1755.15,"endTime":1758.3,"body":"to go and feel like you have a"},{"speaker":"Lata Hamilton","startTime":1755.15,"endTime":1758.3,"body":"seat at the table feel like you"},{"speaker":"Lata Hamilton","startTime":1758.3,"endTime":1761.75,"body":"have a voice feel like you can"},{"speaker":"Lata Hamilton","startTime":1758.3,"endTime":1761.75,"body":"step into a theme and oriental"},{"speaker":"Lata Hamilton","startTime":1761.75,"endTime":1765.62,"body":"project and lead that change. Or"},{"speaker":"Lata Hamilton","startTime":1761.75,"endTime":1765.62,"body":"to even you know, as you"},{"speaker":"Lata Hamilton","startTime":1765.62,"endTime":1769.61,"body":"mentioned, if you're wanting to"},{"speaker":"Lata Hamilton","startTime":1765.62,"endTime":1769.61,"body":"explore and change your career"},{"speaker":"Lata Hamilton","startTime":1769.61,"endTime":1772.61,"body":"or earn, you know, earn more or"},{"speaker":"Lata Hamilton","startTime":1769.61,"endTime":1772.61,"body":"get a promotion or something"},{"speaker":"Lata Hamilton","startTime":1772.61,"endTime":1776.39,"body":"like that. It all starts from"},{"speaker":"Lata Hamilton","startTime":1772.61,"endTime":1776.39,"body":"confidence. And I don't I always"},{"speaker":"Lata Hamilton","startTime":1776.39,"endTime":1779.33,"body":"say it's usually like the last"},{"speaker":"Lata Hamilton","startTime":1776.39,"endTime":1779.33,"body":"tip that I give to people is"},{"speaker":"Lata Hamilton","startTime":1779.33,"endTime":1782.48,"body":"like focus on your confidence"},{"speaker":"Lata Hamilton","startTime":1779.33,"endTime":1782.48,"body":"first because everything else"},{"speaker":"Lata Hamilton","startTime":1782.48,"endTime":1784.73,"body":"flows from that and people like"},{"speaker":"Lata Hamilton","startTime":1782.48,"endTime":1784.73,"body":"kind of roll their eyes and"},{"speaker":"Lata Hamilton","startTime":1784.73,"endTime":1787.28,"body":"they're like, No, I just want to"},{"speaker":"Lata Hamilton","startTime":1784.73,"endTime":1787.28,"body":"learn, you know, the technical"},{"speaker":"Lata Hamilton","startTime":1787.28,"endTime":1790.19,"body":"side of change and I'm like,"},{"speaker":"Lata Hamilton","startTime":1787.28,"endTime":1790.19,"body":"start with the confidence build"},{"speaker":"Lata Hamilton","startTime":1790.19,"endTime":1794.42,"body":"yourself up so that you actually"},{"speaker":"Lata Hamilton","startTime":1790.19,"endTime":1794.42,"body":"have the fuel in the tank to go"},{"speaker":"Lata Hamilton","startTime":1794.42,"endTime":1798.05,"body":"in, you know, change careers or"},{"speaker":"Lata Hamilton","startTime":1794.42,"endTime":1798.05,"body":"to explore more around change."},{"speaker":"Lata Hamilton","startTime":1798.05,"endTime":1801.02,"body":"And, you know, we'd love like"},{"speaker":"Lata Hamilton","startTime":1798.05,"endTime":1801.02,"body":"love have you on leading"},{"speaker":"Lata Hamilton","startTime":1801.02,"endTime":1804.23,"body":"successful change my program if"},{"speaker":"Lata Hamilton","startTime":1801.02,"endTime":1804.23,"body":"you if leading if learning more"},{"speaker":"Lata Hamilton","startTime":1804.23,"endTime":1806.96,"body":"about change is something that"},{"speaker":"Lata Hamilton","startTime":1804.23,"endTime":1806.96,"body":"you want to do. But I would just"},{"speaker":"Lata Hamilton","startTime":1806.96,"endTime":1810.29,"body":"say for everybody, anybody who's"},{"speaker":"Lata Hamilton","startTime":1806.96,"endTime":1810.29,"body":"listening, it's like build that"},{"speaker":"Lata Hamilton","startTime":1810.29,"endTime":1813.56,"body":"confidence, learn how to have"},{"speaker":"Lata Hamilton","startTime":1810.29,"endTime":1813.56,"body":"confidence in yourself"},{"speaker":"Lata Hamilton","startTime":1813.56,"endTime":1816.23,"body":"confidence in your worth"},{"speaker":"Lata Hamilton","startTime":1813.56,"endTime":1816.23,"body":"confidence in the value that you"},{"speaker":"Lata Hamilton","startTime":1816.23,"endTime":1819.32,"body":"bring to whatever role you're in"},{"speaker":"Lata Hamilton","startTime":1816.23,"endTime":1819.32,"body":"to whatever team hearing"},{"speaker":"Lata Hamilton","startTime":1819.32,"endTime":1822.05,"body":"whatever project you're working"},{"speaker":"Lata Hamilton","startTime":1819.32,"endTime":1822.05,"body":"on, or organization or industry"},{"speaker":"Lata Hamilton","startTime":1822.05,"endTime":1826.91,"body":"you're in, because everything"},{"speaker":"Lata Hamilton","startTime":1822.05,"endTime":1826.91,"body":"else flows from there. And the"},{"speaker":"Lata Hamilton","startTime":1826.91,"endTime":1831.02,"body":"world is your oyster. And like"},{"speaker":"Lata Hamilton","startTime":1826.91,"endTime":1831.02,"body":"so many paths will open up when"},{"speaker":"Lata Hamilton","startTime":1831.02,"endTime":1833.87,"body":"you just build that self worth"},{"speaker":"Lata Hamilton","startTime":1831.02,"endTime":1833.87,"body":"internally and that confidence"},{"speaker":"Lata Hamilton","startTime":1833.87,"endTime":1837.53,"body":"internally. So yeah, definitely"},{"speaker":"Lata Hamilton","startTime":1833.87,"endTime":1837.53,"body":"check it out loud hamilton.com"},{"speaker":"Lata Hamilton","startTime":1837.56,"endTime":1840.02,"body":"and grab that, grab that free"},{"speaker":"Lata Hamilton","startTime":1837.56,"endTime":1840.02,"body":"guide."},{"speaker":"Heidi Kirby","startTime":1841.46,"endTime":1844.1,"body":"Awesome. Yes, we'll"},{"speaker":"Heidi Kirby","startTime":1841.46,"endTime":1844.1,"body":"definitely share that in the"},{"speaker":"Heidi Kirby","startTime":1844.1,"endTime":1847.97,"body":"show notes. But thank you so"},{"speaker":"Heidi Kirby","startTime":1844.1,"endTime":1847.97,"body":"much, again for joining me. This"},{"speaker":"Heidi Kirby","startTime":1847.97,"endTime":1851.78,"body":"has been awesome, and I hope it"},{"speaker":"Heidi Kirby","startTime":1847.97,"endTime":1851.78,"body":"inspires 10s of people to go"},{"speaker":"Heidi Kirby","startTime":1851.78,"endTime":1852.68,"body":"find out more."},{"speaker":"Lata Hamilton","startTime":1852.71,"endTime":1855.65,"body":"Thanks so much"},{"speaker":"Lata Hamilton","startTime":1852.71,"endTime":1855.65,"body":"for having me, Heidi. Thanks"},{"speaker":"Lata Hamilton","startTime":1855.65,"endTime":1855.95,"body":"again"},{"speaker":"Heidi Kirby","startTime":1855.95,"endTime":1858.44,"body":"for joining me on"},{"speaker":"Heidi Kirby","startTime":1855.95,"endTime":1858.44,"body":"the blog. If you enjoyed this"},{"speaker":"Heidi Kirby","startTime":1858.44,"endTime":1861.5,"body":"episode, please share it with"},{"speaker":"Heidi Kirby","startTime":1858.44,"endTime":1861.5,"body":"friends and review us on your"},{"speaker":"Heidi Kirby","startTime":1861.5,"endTime":1865.22,"body":"favorite podcast platform. I"},{"speaker":"Heidi Kirby","startTime":1861.5,"endTime":1865.22,"body":"hope you'll tune in again soon."}]}