UAE Tourist Experience in a Post-COVID-19 World

In the latest episode in the Serco Middle East podcast series, Director of ExperienceLab Middle East Kristine Pitts discusses the effect COVID-19 has had on tourism in the UAE with Business Transformation Director Laura Kelly. Listen to understand the future effects and trends we should expect to see, as well as how can the UAE prepare for tourists coming in to the country. 

Chapters

• 0:41 What effect has the private sector had on tourism so far in the UAE?
• 1:40 The future effects and trends that we can expect to see?
• 6:52 What can the transport and aviation sectors do to support tarvellers?
• 9:40 Is there an opportunity for the UAE to look at and redesign user experiences?
• 12:15 What impact will this have on Expo 2020?
• 17:20 What are the top experience considerations when it comes to tourism? What makes that 5 star experience?