Serco Middle East Podcast

UAE Government Services

April 14, 2021 Serco Season 1 Episode 7
Serco Middle East Podcast
UAE Government Services
Chapters
2:03
Launching Serco Institute in the UAE
3:29
UAE Government Services Strategy, Vision & Digitising Services
6:34
COVID-19 Learnings
8:52
Usage of Data to Better Understand Users
10:28
Managing Risks
14:32
Government's approach to the different nationalities
16:54
Private sector role in influencing government services
Serco Middle East Podcast
UAE Government Services
Apr 14, 2021 Season 1 Episode 7
Serco

In this episode of Serco Podcast, Ben O’Keefe, Deputy Director of Serco Institute, discusses with H.E Mohammed Bin Taliah, Chief of Government Services of the UAE Government, and Phil Malem, CEO of Serco Middle East the results of Serco Institute's study that shows how happy are the citizens and residents of the UAE are with the government services, and the importance of digitising these services for easy access to all.

Show Notes Chapter Markers

In this episode of Serco Podcast, Ben O’Keefe, Deputy Director of Serco Institute, discusses with H.E Mohammed Bin Taliah, Chief of Government Services of the UAE Government, and Phil Malem, CEO of Serco Middle East the results of Serco Institute's study that shows how happy are the citizens and residents of the UAE are with the government services, and the importance of digitising these services for easy access to all.

Launching Serco Institute in the UAE
UAE Government Services Strategy, Vision & Digitising Services
COVID-19 Learnings
Usage of Data to Better Understand Users
Managing Risks
Government's approach to the different nationalities
Private sector role in influencing government services