Healthcare Plus Podcast
We are excited to share that the Busy Leader’s Podcast is getting a new look and feel. Now introducing…. The Healthcare Plus Podcast! Over the past three years, there has been overwhelming support for the Busy Leader’s Podcast – ranking it in the top 10% of podcasts in the U.S.
What began as a tool to learn from leaders as we navigated the pandemic has evolved in recent years to focus in on the changemakers moving healthcare forward. The podcast’s new look and feel is intended to reflect and embrace that evolution.
Each week, the Healthcare Plus Podcast will bring together healthcare leaders and changemakers to share industry insights, offer solutions to some of healthcare’s greatest challenges, and provide replenishment and well-being tools. Hosted by Quint Studer and Dan Collard, co-founders of Healthcare Plus Solutions Group, listeners will leave each episode with practical tools, techniques, and best-practices to reinforce the great work they’re already doing and address their unique pain points.
Healthcare Plus Podcast
125_Rewiring Healthcare: Caring Connections That Still Matter with Lisa Reich
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In this episode of the Healthcare Plus Podcast, host Dan Collard continues a special conference preview series for Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta) with longtime HPSG colleague and nurse coach Lisa Reich.
With nearly four decades in healthcare and more than 15 years of coaching experience across hospitals, clinics, critical access facilities, and behavioral health settings, Reich brings a grounded perspective on what truly transcends care environments: human connection. While technology, workflows, and roles continue to evolve, the moments that matter most for patients and for teams are still deeply human.Reich reflects on the concept of “rewiring” and why small, intentional shifts often produce better outcomes than wholesale change. Drawing from her work on patient rounding in Rewiring Excellence, she explains why practices that once worked may need adjustment, not abandonment, and how focusing on outcomes instead of habits leads to more meaningful interactions.
The conversation previews Reich’s upcoming conference session, Caring Connection, which explores how empathy, compassion, and kindness move from words on a slide to behaviors people can feel. She outlines the specific “message makers” and connection points that create memorable moments, whether delivered by a nurse, environmental services team member, food service staff, or leader.
Listeners will learn:
- Why human connection still differentiates care in a technology-driven world
- How small rewires improve outcomes without adding burden
- What makes compassion visible and felt, not just stated
- Why caring connection applies to every role, not just clinical staff
- How leaders can design environments where connection can thrive
This episode sets the stage for a session focused on the human moments that patients and teams remember long after the task is complete.
Learn more about the conference at www.rewiringhealthcare.com