Smarter Software Outsourcing

7. Know your Tech Partner's Communication Processes and Standards of Quality

September 21, 2020 Frederic
Smarter Software Outsourcing
7. Know your Tech Partner's Communication Processes and Standards of Quality
Show Notes

What are your workflows like? How will you communicate daily updates with your local and distributed teams? How does cultural awareness affect your team's working environment? How are progress reports communicated? And most significantly, how do you determine the standards of quality between you and your provider? These and a few other crucial questions are important when considering a prospective outsourcing partner, and this episode will discuss just that.

[0:00] Intro to Knowing your Tech Partner's Communication Processes and Standards of Quality
[1:41] Establishing communication processes and collaboration tools
[2:17] Project and task management
[3:21] Daily interactions
[4:04] Cultural awareness
[4:49] Progress report and team status update
[5:34] The escalation process
[6:05] Determination of the standards of quality

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