In the fourth podcast of our series looking at how COVID-19 has affected built environment professions and organisations, we speak to UCEM’s Principal, Ashley Wheaton, and head of facilities, Kathy Matthews, about the impact of the pandemic on the institution. What has it been like to lead an organisation through the COVID-19 pandemic? What has the past year and a bit been like for facilities managers? Ashley and Kathy answer these questions, respectively, and many more posed by UCEM’s PR and social media manager, Andrew Belt, as we shine the spotlight on UCEM during this challenging period.