Leadership Secrets: Engaging the 70% of Employees You’re Missing

Culture drives performance — but most childcare business owners underestimate the connection. In this powerful conversation, Nick sits down with Wei-Li Chong, Founder & Chief Impact Officer of Wynn Consulting, CEO of Otter Learning and Former President of KinderCare Learning Companies, to uncover how leaders can transform disengaged teams into thriving, high-performing cultures.

Here’s what you’ll learn in this episode:
✅ Why only 1 in 3 employees are engaged (and how to move the needle)
✅ The 3-5-2 dynamic of staff performance and where to invest leadership energy
✅ How to apply the culture-performance matrix to identify where your business sits today
✅ The real difference between activity vs. outcomes in leadership
✅ Why leverage, self-reflection, and “sharpening the Axe” are critical to success

If you’re struggling with staffing, culture, or accountability in your childcare business, this episode is a roadmap to creating sustainable, optimized growth.

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