In this episode of Sarah and T our two experience filled rental managers talk about four aspects of dealing with your guests and ask "Would you do that to your mother?!" We all get busy in this business and we don't always think about how our processes and policies may negatively effect your guests. This episode focuses on four very important touch points you have with your guests and we hold up the mirror about what we are really saying to our guests. Great content and great takeaways abound in this episode. In the news segment Sarah and T discuss the rumor that Wyndham is about to sell their North American Vacation Rental division and the continuing discussion of Vacasa moving to a public company.
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Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com