In this episode Sarah and T interview one of the customer service giants. A world renowned motivational speaker and author of 8 books Shep Hyken is the guest on this week's episode.
Learn the true meaning of the word Fine. Learn the 5 steps of how to get better at customer service. And, learn why the worst trained staff person on your team is the standard you set on customer service. Get a pen and paper ready because this episode is chock full of takeaways for you and your business.
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Intercoastal Net Designs www.icoastalnet.com
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Sojo www.getsojo.com