In this episode our two professional vacation rental managers talk to one of the icons in vacation rentals and one of the keynote speakers at the upcoming VRMA conference. Doug Kennedy is a reseravations sales trainer with some of the largest hotel chains in the world as his clients, but he holds a special spot for vacation rentals and the connection it takes to be a successful vacation rental reservations agent. Listen to find some great tips on making connections, on how to measure success, and what makes a fantastic agent. In the news segment a new television series on Netflix is discussed, and rapid fire reveals some funny memories.