Today Sarah and Tim talk to Keynote Speaker, Best Selling Author, and International Customer Service consultant John DiJulius. John has been a keynote speaker at VRMA twice, and is the main attraction each year at the "Secret Service Summit." In short, he knows his stuff and he shares it with us in this episode. Hear about 5 keys to making a good hire, what the FORD method is, and why he thought his mother owned his elementary school, and why he did not play shortstop for the Cleveland Indians.
This is an episode you do not want to miss!
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