Do you have a company mission statement? Do you know what it is? Does your staff know what it is? Most importantly is your front line staff delivering on the mission that you want as they deal with guests, property owners, vendors and each other? In this super take away filled episode Sarah and T explore how to get your folks on the same page with you and ensure everyone knows the importance of their role in delivering your mission.
In the news segment we get an update on Airbnb's response to some damage that occurred in one of Sarah's properties.