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The Vacation Rental Manager's Podcast with Sarah and T
This is The Vacation Rental Manager's Podcast with Sarah and T.. The first podcast dedicated to the professional vacation rental manager. Join Sarah Bradford and Tim Cafferty on their journey through day to day issues affecting the professional vacation rental manager. From the Coast to the Mountains, Sarah and T have been covering all things vacation rental for over 7 years and counting.
The Vacation Rental Manager's Podcast with Sarah and T
Episode 146 - John DiJulius [Part 1], Creating a Customer Service Revolution thru Relationships
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
John DiJulius is well known as the customer service experience champion. His fresh approach and no nonsense analogies will open your mind about how you can deliver service better. With clients like Starbucks, Chick-Fil-A, The Cheesecake Factory, Marriott, The Ritz Carlton, Lexus, and other top of the market customer service brands you can see John knows his stuff. He was on the show in 2018 for episode 33, and today he makes a triumphant return to give you more great ideas about how to be better every day!
Highlights:
- 4 Guidelines for customer experience moments
- how to offer personal experiences even at scale (hint: use their name and yours)
- customer experience action statement
- Eliminate “employee roulette”
- why “hustle” got cancelled
- how to connect with employees at a distance (allow for “rabbit holes” and use Big Talk)
Skip Small Talk https://youtu.be/WDbxqM4Oy1Y
Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In
Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com
