The Vacation Rental Manager's Podcast with Sarah and T

Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken

Sarah Bradford/Tim Cafferty Season 8 Episode 167

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In this episode Sarah and T interview one of the customer service giants.   A world renowned motivational speaker and author of 8 books Shep Hyken is the guest on this week's episode.
Learn the true meaning of the word Fine.   Learn the 5 steps of how to get better at customer service.  And, learn why the worst trained staff person on your team is the standard you set on customer service.   Get a pen and paper ready because this episode is chock full of takeaways for you and your business.

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Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com


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