It’s safe to say that the effects of the global pandemic will continue to have a major impact on the aviation sector for the foreseeable future. So, how can airports respond effectively when events are so unpredictable?
With over five decades in the business, industry expert Ad Rutten thought he’d seen it all, until COVID-19 changed everything. As this unforgettable year draws to a close, he tells Check-in why ‘end-to-end thinking’ is vital in optimising future passenger journeys.