Hot Minute Ep. 105 - Technical Support Update with Oe-san

In this episode of Hot Minute, Bryan is joined by Director of Technical Support at Horizon International, Yoshihiro Oe, to share about recent Technical Support team projects and developments.

Topics covered in this episode:

• World Support Center Update
• Technical Inquiry Management System ("TIMS" for short)
• iCE LiNK Reports
• AI Search Development
• Smart Glasses Support
• Customer Success
• Activities at Horizon Smart Factory

＊＊＊＊ Related Podcast Episodes ＊＊＊＊
#101 - Care Pack Updates
#99 - Service Training Update Ft. Yamada-san
#86 - iCE LiNK Data & Service Reports
#46 - World Support Center Finished

＊＊＊＊ What is Hot Minute? ＊＊＊＊
#1 Hot Minute Introduction  
https://www.buzzsprout.com/1245734/10456703

Hot Minute is for any official Horizon distributor so please feel free to share it within your respective company circles (please refrain from sharing it on social media or to those who aren't a Horizon dealer).


＊＊＊＊ Past Episodes ＊＊＊＊
#104 - New Member: Haruto Kadomae
Public #7 - Horizon Smart Factory 2024
#103 -  All About Horizon Smart Factory 2024
#102 -  Member Spotlight: Asuka Natsuume & Takashi Mori
#101 -  Care Pack
#100 - Hot Minute Hits 100
#99 - Service Training Update ft. Yamada-san
#98 - Horizon Smart Factory 2024
Public #6 - Horizon Folder Automation ft. JD Mackie
#97 - Behind the Scenes: Drupa Booth Reception Team
#96 - Behind the Scenes: Drupa Presenters
#95 - Drupa Recap & Next on the Horizon!
Public #5 - Horizon at Drupa 2024
#94 - Overseas Technical Training w/ Asada-san
#93 - iCE LiNK Security