#159: Are you still doing the same thing expecting different results? That is literally insane.
Shep Hyken has worked with huge brands like Disney, Salesforce, AT&T. He's been speaking on huge stages for decades. Is he evolving his messaging? You better believe it.
Today, Shep explains how customer expectations are changing, and how you can evolve your business to reach them effectively.
https://hyken.com/
Shep's book: https://amzn.to/3h8u3Uu
https://nsaspeaker.org/
Watch on YouTube: https://www.youtube.com/channel/UC2ePGMF5jsWze1sc0Gftf4w
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