Good Bones Real Estate Investing: The Legal Podcast For Real Estate Investors

6. Talking Customer Service and Scaling with Lauren & Kyle Clugston

September 15, 2020 Bonnie Galam Season 1 Episode 6
Good Bones Real Estate Investing: The Legal Podcast For Real Estate Investors
6. Talking Customer Service and Scaling with Lauren & Kyle Clugston
Show Notes

Through their IG @rentalstowealth, I caught on that Lauren and Kyle implement some really creative customer service techniques with their tenants, neighbors, and even the towns they invest in. Knowing Lauren and Kyle, I don’t think there was an ulterior motive other than wanting to be the opposite of a slumlord but through their thoughtfulness and empathy, they’ve weathered the COVID storm as good as anyone could hope.

In this episode, we chatted about:

  • How this husband/wife team implements customer service principles without being taken advantage of
  • How they broke through “analysis paralysis”
  • How they are learning to outsource work to scale

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Show Notes: BonnieGalam.com/6

DISCLAIMER: Although Bonnie is an attorney she doesn’t give legal advice without a dually signed engagement agreement. All episodes of Good Bones are educational and informational only. The information discussed here isn’t legal advice and isn’t intended to be. The information you listen to here isn’t a substitute for seeking legal advice from your own attorney 

© 2021-2022 Bonnie Galam LLC | All rights reserved | Any use of this intellectual property owned by Bonnie Galam LLC may not be used in connection with the sale or distribution of any content (free of paid, written or verbal), produce, and/or service by you without prior written consent from Bonnie Galam LLC

DISCLAIMER: Although Bonnie is an attorney she doesn’t give legal advice without a dually signed engagement agreement. All episodes of Good Bones Real Estate Investing are educational and informational only. The information discussed here isn’t legal advice and isn’t intended to be. The information you listen to here isn’t a substitute for seeking legal advice from your own attorney

© 2021-2023 Bonnie Galam LLC | All rights reserved | Any use of this intellectual property owned by Bonnie Galam LLC may not be used in connection with the sale or distribution of any content (free of paid, written or verbal), produce, and/or service by you without prior written consent from Bonnie Galam LLC