Business travel has been decimated over the past 15 months but that hasn’t stopped some companies from changing their travel management company. Indeed, some corporates have taken the time when things have been quieter to rethink their relationship with their incumbent TMC.
The pandemic has also seen some TMCs fail, others to look shaky and more to consolidate, causing their clients to have to think about a new TMC.
In the latest edition of our Week in Review podcast we talk about what is causing corporates to look at their TMC relationship and whether the pandemic means that they are looking for different things from their travel provider.
Our panel of experts - Katie Virtue of Festive Road, David Bishop of Gray Dawes Travel, Jean-Michel Kadaner of Areka Consulting and Chris Vik of TripActions along with regular host Mark Frary - talk about what is making corporates go to market.
The panel discusses transaction fees, the financial viability of TMCs, why only 15-20 per cent of corporates change TMC after an RFP and the role of technology in making and preventing corporates from switching.