The Covid crisis has brought the question of how your bookings should be serviced under greater scrutiny. Regularly changing regulations and border closures now mean that many bookings now require some hand-holding in a way they did not before.
Recent years have seen many corporates shift their programme from offline to online in order to drive savings but has that now been reversed?
The rise of online travel management platforms has also led corporates to question whether there should be a gap between online and offline transaction fees.
The question of online vs offline is discussed by our expert panel of Adrian Witschi, global lead travel, expense and card programs at Mondelez International, Carlos Delatorre, chief revenue officer of TripActions, David Bishop, chief commercial officer of Gray Dawes Travel and Leigh Cowlishaw, global supplier partnership director of the Advantage Travel Partnership.