"So, Did You Make Them Sick?"

This was often the first question I was asked when I came back in the building from taking someone on an incentive flight. But every time I flew, whether with a student, another instructor or an incentive flight passenger, I considered who my “customer” was and how I could serve them best. 

In this episode, we ask how you can best serve your customer, tailoring the content of your expertise to their particular needs.