Achieving Clarity Podcast
Welcome to the Achieving Clarity Podcast. Hosted by Ben Morley, a retired U.S. Air Force Lieutenant Colonel with 27 years flying the C-17 and C-141, missions to all seven continents, and now a national bestselling author, executive coach, and Lean Six Sigma consultant.
Each episode delivers a short, actionable idea you can use immediately in the cockpit of your career, your team, or your own life. Drawing on lessons from military leadership, high-stakes decision-making, and the process discipline of Lean Six Sigma, Ben breaks down what actually creates clarity, purpose, and effectiveness when the pressure is on.
No fluff. No filler. Just the brief—and the next step forward.
Achieving Clarity Podcast
"So, Did You Make Them Sick?"
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
This was often the first question I was asked when I came back in the building from taking someone on an incentive flight. But every time I flew, whether with a student, another instructor or an incentive flight passenger, I considered who my “customer” was and how I could serve them best.
In this episode, we ask how you can best serve your customer, tailoring the content of your expertise to their particular needs.